SupportNinja Reviews (1), Pricing, Services & Verified Ratings

Back Office Outsourcing
$50,000 to $199,999
Jan. 2021 - Ongoing

4.5

Quality: 4.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"We have been able to readjust our company goals and live by them more efficiently."

Dec 21, 2022

Employee, Fine Dining Restaurant

Anonymous

Other industries
Fort Lauderdale, Florida
501-1,000 Employees
Survey Response

SupportNinja provides back office support to equip the restaurant's managers with tools to ease their workload. They deliver updates, offer real-time responses, and ensure continued educational training.

SupportNinja has helped the client receive increased positive responses from guest satisfaction reports. Their assistance has also allowed the restaurant's managers to focus more on the guests and conduct better hiring and training models. Moreover, the client has improved their product quality.

BACKGROUND

Briefly describe what your company does and your role there.

Fine dining bar and restaurant with a large variety of craft cocktails and chef inspired dishes.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

To provide managers with a helpful and unified set of tools to ease their back of house workload in a effort to maximize guest satisfaction and continued presence throughout the business.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Ongoing communication, need to know updates, continued educational training, up to the minute real time responses

How many people does your company work with?

11-20

How did you find this provider?

Business Referral

Why did you choose to work with them?

High ratings or positive reviews
Pricing fits our budget
Good value for cost

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Stores in our company have increased positive responses from guest satisfaction reports overall. Managers are more present with guests and are conducting better hiring and training models with alloyed extra time. Quality of good being presented to our guests is increasing rapidly.

How does your team communicate with this service provider?

Virtual Meetings
Phone calls
Email or Messaging App
Project Management platform

What did you find most impressive or unique about this company?

How much time we are saving, and how much unneeded work loads were pulling time and quality from our deserving clients and guests. We have been able to readjust our company goals and live by them more efficiently.

RATINGS

4.5

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