START DIGITAL Marketing

BACKGROUND

Please describe your company and position.

I am the manager of Polyclinic MakeOver

Describe what your company does in a single sentence.

We at MakeOver Polyclinic, a Split, Croatia - we offer numerous innovative treatments in the field of dentistry, non-invasive and non-surgical treatments in the field of dermatology, medical aesthetics and anti-aging, detox and body shaping, and aesthetic / regenerative gynecology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire START DIGITAL Marketing to accomplish?

• Website Traffic Growth: Website visits skyrocketed by 60% within just 6 months, driving more potential patients to discover MakeOver Polyclinic's services.
• Enhanced Social Media Engagement: Their exceptional management of our Facebook and Instagram accounts yielded over 1,000 new followers and a remarkable 50% increase in engagement (likes, comments, shares).
• SEO Optimization: START DIGITAL's SEO expertise secured top 5 Google search rankings for over 10 targeted keywords, significantly increasing our organic reach.

SOLUTION

How did you find START DIGITAL Marketing?

Online Search

Why did you select START DIGITAL Marketing over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from START DIGITAL Marketing were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing and implementing a comprehensive digital marketing strategy to boost our online presence and attract new patients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

START DIGITAL Marketing's professionalism, data-driven approach, and commitment to results have been instrumental in driving significant growth for our polyclinic. We've witnessed a substantial increase in website traffic, improved SEO ranking, and a more engaged social media following.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

START DIGITAL Marketing impressed us with their exceptional project management throughout our 6-month collaboration. Here's a breakdown of their key strengths:

• Clear Communication: They established a transparent communication process, keeping us informed through regular meetings and progress reports. This ensured we were always on the same page and could provide timely feedback. 
• Organized Workflow: Their project management tools and processes were clear and efficient. Deadlines were consistently met, and tasks were delivered on time and within budget. 
• Responsive and Adaptable: They were highly responsive to our needs and questions. Whenever we needed adjustments or clarifications, they addressed them promptly and collaboratively. This flexibility was crucial in ensuring the project aligned with our evolving goals. 

Overall, START DIGITAL Marketing's project management style fostered a strong sense of trust and partnership. Their dedication to clear communication, organized workflows, and responsiveness made the entire experience seamless and successful.

What was your primary form of communication with START DIGITAL Marketing?

Virtual Meeting

What did you find most impressive or unique about this company?

Beyond their technical expertise, what truly set START DIGITAL Marketing apart was their commitment to a collaborative partnership. They didn't operate as a siloed vendor; instead, they fostered a close working relationship with our team. 

They took the time to understand our specific needs and goals, and they actively solicited our input throughout the project. This collaborative approach ensured that the implemented strategies not only aligned perfectly with our vision but also resonated with our target audience.

Are there any areas for improvement or something START DIGITAL Marketing could have done differently?

Honestly, we were very pleased with START DIGITAL Marketing's overall performance. Their communication, project management, and focus on results were all top-notch. However, as with any successful partnership, there's always room for potential refinement. One area for possible exploration could be in-depth reporting with deeper dives into user behavior analysis. 

While they provided comprehensive progress reports, having even more granular data on website visitor demographics and engagement patterns could offer valuable insights for future campaign optimization. This is just a suggestion, and it might not be relevant for every business. 

Ultimately, the level of reporting detail depends on specific needs and project goals. It's important to emphasize that even this potential area for improvement doesn't diminish our overall satisfaction with START DIGITAL Marketing. They consistently delivered outstanding results and were a pleasure to work with.