Solutions

BACKGROUND

Please describe your company and position.

I am the CEO and Co-Founder of Anthropic

Describe what your company does in a single sentence.

We're an AI research company that builds reliable, interpretable, and steerable AI systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• To builds reliable, interpretable, and steerable AI systems.

SOLUTION

How did you find LEVIEV'S?

Clutch Site

Why did you select LEVIEV'S over others?

Good value for cost

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LEVIEV'S conducted a comprehensive cybersecurity overhaul for Anthropic, including 24/7 threat monitoring, vulnerability assessments of our AI training infrastructure, implementation of zero-trust architecture, and development of incident response protocols tailored to our machine learning workflows. Key deliverables included real-time security dashboards, quarterly penetration testing reports, employee security training programs, and a custom data classification system that ensures our proprietary AI models and user data remain protected under enterprise-grade encryption standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with LEVIEV'S, we've seen a 78% reduction in security incidents and achieved SOC 2 Type II compliance within six months, which was critical for expanding our enterprise client base. Their proactive monitoring also helped us identify and patch three critical vulnerabilities before they could be exploited, saving us what could have been millions in potential damages and regulatory fines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LEVIEV'S project management was exceptional - they consistently delivered security assessments and system implementations ahead of schedule, with their team proactively communicating any potential delays weeks in advance. When we had an urgent compliance deadline moved up by our legal team, they immediately reallocated resources and had the necessary documentation and controls in place within 72 hours, which really saved us during a critical client negotiation.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

Proactive threat intelligence.

Are there any areas for improvement or something LEVIEV'S could have done differently?

No 

BACKGROUND

Please describe your company and position.

I am the Chairman and Chief Executive Officer of Johnson & Johnson

Describe what your company does in a single sentence.

we focused healthcare company, with expertise in Innovative Medicine and MedTech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• we’re empowered to tackle the world’s toughest health challenges
• innovate through science and technology
• transform patient care.

SOLUTION

How did you find LEVIEV'S?

Referral

Why did you select LEVIEV'S over others?

Company values aligned

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LEVIEV'S developed a comprehensive regulatory compliance management system for our pharmaceutical operations that completely transformed how we handle drug approval processes. The project centered around building a custom web application that automated our documentation workflows, seamlessly integrated with our existing SAP and Oracle systems, and provided real-time visibility into submission statuses across all global markets. They delivered a complete end-to-end solution including the main compliance portal with role-based security, automated document generation capabilities, integration APIs, analytics dashboards, mobile interfaces for our field teams, plus all documentation and training materials. The four-month project has cut our regulatory processing time in half while maintaining our strict FDA compliance requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system reduced our regulatory submission processing time from an average of eight weeks down to four weeks, while eliminating nearly all manual data entry errors that previously caused costly delays. Additionally, we achieved full real-time visibility across all our global regulatory pipelines, which improved our forecasting accuracy and helped us bring three critical drug approvals to market ahead of schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LEVIEV'S project management was exceptional with their team consistently delivering milestones ahead of schedule and maintaining transparent communication through weekly status calls and detailed progress reports. Whenever we raised concerns or requested modifications, they responded within hours with practical solutions and adjusted their approach seamlessly without impacting the overall timeline.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was LEVIEV'S deep understanding of pharmaceutical regulatory complexities right from our first meeting, which allowed them to anticipate compliance challenges we hadn't even considered and build solutions that addressed them proactively.

Are there any areas for improvement or something LEVIEV'S could have done differently?

The only minor improvement would be providing more detailed technical documentation upfront, though their team was always available to explain any aspects we needed clarified.

BACKGROUND

Please describe your company and position.

I am the CEO of TalentBlvd

Describe what your company does in a single sentence.

Online talent network where media talent connect with news directors, hiring managers, agents, coaches and mentors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• helping people to know there talent
• Making people achieve there goals

SOLUTION

How did you find LEVIEV'S?

Online Search

Why did you select LEVIEV'S over others?

Good value for cost

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Levievs to completely redesign our talent platform website. Our old site looked outdated and wasn't converting well.They handled the full redesign - wireframes, UX mapping, visual design, and development. We needed something modern that worked for both job seekers and employers. The new responsive design works great on mobile, which was critical since most of our traffic comes from phones.Main deliverables were the complete visual redesign, front-end development, backend integration, and a new CMS for easy updates. They also included SEO optimization and trained our team on maintenance.Took 8 weeks start to finish, and they hit every deadline. The site loads faster now and our conversion rates improved noticeably after launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new site, we've seen some real improvements in our numbers. Our conversion rate from visitor to job application increased by about 35%, which was our main goal going in.
Bounce rate dropped significantly - we went from around 65% to 42%, meaning people are actually sticking around and engaging with the platform now. Page load times improved by nearly 3 seconds, and our mobile traffic engagement is up 28%.
We're also seeing more employers posting jobs through the self-service portal they built, which has reduced our manual workload. Overall site traffic increased by about 20% in the first two months after launch, and user session duration is up almost 40%.
The numbers don't lie - the redesign definitely moved the needle for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was really solid. They set clear milestones upfront and actually delivered everything on schedule, which honestly surprised me given our tight timeline.
Communication was excellent - we had weekly check-ins where they'd show progress and get our feedback. When we needed changes or had questions, they usually got back to us within a few hours, not days like we've experienced with other agencies.
What impressed me most was how they handled scope changes. We realized halfway through that we needed an additional feature for employer dashboards, and instead of pushing back or charging extra immediately, they worked with us to figure out how to incorporate it without derailing the timeline.
They were also proactive about potential issues. A couple times they flagged things that could cause problems down the road and suggested alternatives before we even noticed. Really felt like they had our back throughout the whole process.
No drama, no missed deadlines, just professional execution from start to finish.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how they anticipated problems we didn't even know we had and solved them before they became issues - felt like they genuinely cared about our long-term success, not just getting the project done.

Are there any areas for improvement or something LEVIEV'S could have done differently?

No, i don't notice any

BACKGROUND

Please describe your company and position.

I am the CEO of Flex

Describe what your company does in a single sentence.

Appliances, Electrical, and Electronics Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• To make the world an easy pkace to leave in

SOLUTION

How did you find LEVIEV'S?

Clutch Site

Why did you select LEVIEV'S over others?

Company values aligned

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved replacing our failing customer service system with an AI-powered solution. LEVIEV'S built a custom chatbot that integrates with our CRM, handles multi-channel inquiries, and routes complex issues to the right teams automatically. Key deliverables were the chatbot system with natural language processing, predictive analytics dashboards for our support team, comprehensive staff training, and a seamless migration strategy that kept our service running throughout implementation. The AI learns from each interaction and has dramatically reduced our response times while improving customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our average customer response time dropped from 45 minutes to under 3 minutes, and we're now handling 60% more inquiries with the same team size. Customer satisfaction scores jumped from 3.2 to 4.6 out of 5, with most customers now getting their issues resolved on first contact instead of bouncing between departments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LEVIEV'S project management was refreshingly straightforward - they hit every milestone exactly when they said they would and their weekly check-ins actually moved things forward instead of just being status meetings. When we had to pivot our integration approach halfway through due to a security requirement, they adapted quickly without extending the timeline or asking for additional budget.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to pivot and solve unexpected technical challenges without derailing the project timeline or budget was genuinely impressive.

Are there any areas for improvement or something LEVIEV'S could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Chairman & CEO of Salesforce

Describe what your company does in a single sentence.

We provide cloud-based customer relationship management software that helps businesses of all sizes manage their sales, marketing, and customer service operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• We hired LEVIEV'S to strengthen our cybersecurity posture
• specifically to protect our customer data infrastructure and ensure compliance with industry regulations
• maintaining seamless operations across our cloud platform.

SOLUTION

How did you find LEVIEV'S?

Clutch Site

Why did you select LEVIEV'S over others?

Good value for cost

How many teammates from LEVIEV'S were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired LEVIEV'S to strengthen our cybersecurity posture, specifically to protect our customer data infrastructure and ensure compliance with industry regulations while maintaining seamless operations across our cloud platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 40-fold reduction in security incidents within the first six months, achieved full SOC 2 compliance ahead of schedule, and cut our average threat response time from hours down to under 15 minutes thanks to their monitoring systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent - they delivered every milestone on schedule and actually finished the initial security audit two weeks early. Whenever we had urgent requests or needed adjustments, their team responded within hours, not days. They kept us updated with weekly check-ins and never left us guessing about project status or next steps.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was their proactive approach — they didn't just wait for us to identify problems. Their team would spot potential vulnerabilities during routine monitoring and have solutions ready before we even knew there was an issue. Most cybersecurity firms are reactive, but LEVIEV'S actually prevents problems from happening in the first place.

Are there any areas for improvement or something LEVIEV'S could have done differently?

I don't notice any 

BACKGROUND

Please describe your company and position.

I am the president and CEO of DXC Technology

Describe what your company does in a single sentence.

We're a global technology services company that helps Fortune 500 businesses modernize their IT infrastructure and digital operations through cloud migration, cybersecurity, and enterprise application development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• We brought in Leviev's to redesign our outdated client portal that was causing user complaints
• integrate it seamlessly with our existing CRM and project management systems
• create a mobile-responsive platform that our field teams could actually use efficiently on tablets and phones.

SOLUTION

How did you find LEVIEV'S?

Clutch Site

Why did you select LEVIEV'S over others?

Great culture fit

How many teammates from LEVIEV'S were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a complete overhaul of our client-facing portal that was basically falling apart. The old system was built on legacy tech that made it impossible for clients to track their projects or access reports without calling our support team constantly.

Leviev's handled the full stack development - built us a new React-based frontend with a clean, intuitive dashboard where clients can monitor project status, download deliverables, and communicate with our teams in real-time. On the backend, they integrated everything with our Salesforce CRM and Jira systems so data flows automatically without our staff having to do double entry.

The mobile piece was crucial since our consultants are always on-site with clients. They delivered native-feeling responsive design that works perfectly on iPads and phones, plus offline capability for areas with spotty internet.

Key deliverables included the new portal architecture, API integrations, user authentication system, document management module, and comprehensive admin controls for our internal teams. They also provided thorough documentation and conducted training sessions for our staff.

The whole thing went live in about 4 months, which was actually ahead of our original timeline.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The numbers really speak for themselves here. Our client support tickets dropped by about 60% in the first three months after launch since people can actually find what they need on their own now.

Client satisfaction scores jumped from around 3.2 to 4.1 out of 5 - biggest improvement we've seen in years. Our account managers are spending way less time on basic status updates and more time on actual strategic work with clients.

From an internal efficiency standpoint, our project teams are saving roughly 8-10 hours per week on administrative tasks thanks to the automated data syncing between systems. That's real money back in our pocket.

Mobile usage picked up immediately too - about 40% of portal access now happens on mobile devices, which was practically zero before. Our field consultants can actually update project status and upload deliverables from client sites without having to wait until they're back at the office.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was pretty straightforward - no fancy bells and whistles, just solid execution. They used Agile sprints which worked well for us since we could see progress every two weeks and make adjustments as needed.

Timeline-wise, they hit about 90% of their milestones on schedule. The only real delay was during the CRM integration phase when we discovered some data mapping issues on our end that nobody anticipated. But instead of just pointing fingers, their team jumped in to help us clean up our data structure, which actually made the final product better.

Communication was their strong suit honestly. Weekly check-ins with their project lead, plus they were always available on Slack when our internal teams had questions. No waiting around for days to get responses, which has been a problem with other vendors we've used.

What impressed me most was how they handled our mid-project requests. We realized halfway through that we needed some additional reporting features, and instead of hitting us with change orders immediately, they found ways to incorporate most of what we wanted within the existing scope.

Their team was flexible when our stakeholders needed to reschedule demos or review sessions. Very accommodating without making us feel like we were being difficult clients.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how they approached problems like actual business partners rather than just order-takers - when we'd bring up an issue, they'd come back with multiple solutions and explain the trade-offs instead of just saying "we'll do whatever you want."

Are there any areas for improvement or something LEVIEV'S could have done differently?

Their initial project estimates were a bit optimistic on the timeline side - would've saved us some internal planning headaches if they'd been more conservative upfront, but honestly that's pretty typical in this industry.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of NVIDIA AI

Describe what your company does in a single sentence.

 our company develops cutting-edge artificial intelligence technologies and platforms that power everything from autonomous vehicles and data centers to gaming graphics and enterprise AI solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• Mobile-first responsive design optimization

SOLUTION

How did you find LEVIEV'S?

Online Search

Why did you select LEVIEV'S over others?

Good value for cost

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LEVIEV'S delivered a complete website redesign and rebuild that transformed our entire digital presence over a four-month timeline. The project started with comprehensive discovery work including stakeholder interviews, site audits, competitive analysis, and user journey mapping to understand our complex requirements and diverse audience needs.

The design phase focused on creating a modern, tech-forward visual identity with interactive product showcases and dynamic demos that could effectively communicate our AI solutions to both technical and business audiences. They developed a mobile-first responsive design with custom iconography while ensuring full accessibility compliance.

Development work centered on custom WordPress implementation with advanced CRM integration, multi-language support for our global markets, and sophisticated search functionality. They built comprehensive content management capabilities including a resource center and blog system while implementing enterprise-level security measures throughout the platform.

The final optimization phase dramatically improved site performance, reducing load times from over eight seconds to just 2.1 seconds while implementing comprehensive SEO strategies and analytics tracking. They delivered a fully responsive website with custom templates, complete training materials, ongoing support systems, and detailed brand guidelines. The entire project was completed exactly on schedule and budget without any scope creep, transforming our digital presence into a platform that truly reflects the innovation of our AI technology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been outstanding and exceeded our internal projections across every key metric we track. Within the first three months post-launch, we saw a forty percent increase in qualified leads coming through the website, with our sales team noting significantly higher quality prospects who were better educated about our solutions before initial contact. 

Site performance metrics showed dramatic improvements with average page load times dropping from over eight seconds to 2.1 seconds, which directly contributed to a sixty-five percent reduction in bounce rates and thirty percent longer average session durations. Our organic search visibility improved substantially, with first-page rankings for twenty-three of our target AI industry keywords compared to just six previously.

The new mobile experience has been particularly impactful, with mobile conversion rates increasing by fifty-five percent and mobile traffic now representing seventy percent of our total visitors. Perhaps most importantly from a business perspective, we've tracked a twenty-eight percent increase in enterprise demo requests and our marketing team reports they're spending forty percent less time on content updates thanks to the improved CMS system. The ROI has been exceptional, with the increased lead quality and volume already generating revenue that's covered the entire project investment within the first quarter after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LEVIEV'S project management was exceptional with weekly check-ins, proactive communication, and they actually delivered ahead of their promised timeline while being incredibly responsive to our feedback and change requests throughout the entire process.

What was your primary form of communication with LEVIEV'S?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to truly understand our complex AI technology and translate it into compelling web experiences while proactively suggesting strategic improvements we hadn't even considered, making them feel like genuine partners rather than just service providers.

Are there any areas for improvement or something LEVIEV'S could have done differently?

Honestly, we're struggling to identify any significant areas for improvement

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of SYNTHETIVITY

Describe what your company does in a single sentence.

SYNTHETIVITY is an innovative company at the leading edge of executive education, specializing in training professionals on the transformative applications and implications of Generative AI in various industry sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?
We needed to reduce our student acquisition costs and generate more qualified enrollment inquiries for our educational programs through better Google Ads performance

SOLUTION

How did you find LEVIEV'S?

• Online Search
• Linkedin

Why did you select LEVIEV'S over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LEVIEV'S completely restructured our Google Ads account, implemented proper conversion tracking, and created targeted campaigns for each educational program we offer. They provided weekly optimization reports, monthly strategy calls, and ongoing bid management to maximize our lead quality while reducing cost-per-acquisition

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months, we achieved a 40% reduction in cost-per-lead and generated 3x more qualified enrollment inquiries compared to our previous campaigns. Our overall student acquisition costs dropped significantly while lead quality improved, helping us meet our annual enrollment targets ahead of schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our account manager was highly responsive and proactive, delivering weekly reports on schedule and addressing our questions quickly during monthly strategy calls

What was your primary form of communication with LEVIEV'S?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their transparent approach, they showed us exactly what they tested each week, what worked and what didn't, with no fluff or vanity metrics, just actionable data

Are there any areas for improvement or something LEVIEV'S could have done differently?

Nope, they exceeded our expectations, if anything, I wish we had started working with them sooner to avoid the months of wasted ad spend

BACKGROUND

Please describe your company and position.

I am the Founder of Odeiwin

Describe what your company does in a single sentence.

Odeiwin is an Indigenous-led not-for-profit organization building on an ecosystem of partnerships providing vital programs and services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• We hired LEVIEV'S to increase our donor acquisition and volunteer sign-ups while reducing our cost-per-conversion, since our previous Google Ads campaigns were burning through budget with very few meaningful results

SOLUTION

How did you find LEVIEV'S?

Referral

Why did you select LEVIEV'S over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LEVIEV'S completely rebuilt our Google Ads campaigns from scratch, including keyword research, ad copy creation, landing page optimization, and audience targeting specifically for nonprofit donors and volunteers. Their key deliverables included monthly campaign performance reports, A/B tested ad variations, conversion tracking setup, and ongoing bid management to maximize our limited marketing budget

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 40% reduction in cost-per-acquisition and a 65% increase in conversion rates within the first quarter, which translated to acquiring 3x more qualified donors and volunteers with the same budget. Our overall campaign ROI improved from 1.8:1 to 4.2:1, allowing us to reinvest savings into additional community programs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Asana to keep everything organized and consistently delivered on deadlines, and their team was incredibly responsive, usually getting back to us within a few hours whenever we had questions or needed campaign adjustments

What was your primary form of communication with LEVIEV'S?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was how they took the time to truly understand our mission and values, then crafted ad messaging that felt authentic to our voice rather than just generic marketing speak

Are there any areas for improvement or something LEVIEV'S could have done differently?

They really exceeded our expectations

BACKGROUND

Please describe your company and position.

I am the President of Salman Capital

Describe what your company does in a single sentence.

Salman Capital is a leading Investment, Management and real estate Crediting group

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LEVIEV'S to accomplish?

• We hired LEVIEV'S to develop a 24/7 AI chatbot that could automatically qualify real estate leads, answer property inquiries, and schedule viewings to reduce our response time and free up our sales team for closing deals

SOLUTION

How did you find LEVIEV'S?

Referral

Why did you select LEVIEV'S over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LEVIEV'S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included developing a custom AI chatbot with natural language processing capabilities, integrating it with our existing CRM system, and creating automated workflows for lead qualification, property information delivery, and appointment scheduling. Key deliverables were the fully functional chatbot, CRM integration, admin dashboard for monitoring conversations, and comprehensive training documentation for our team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved a 40% increase in qualified leads, reduced our average response time from several hours to under 30 seconds, and our sales team now spends 60% more time on actual deal closures instead of answering basic property questions - plus the bot handles about 100+ inquiries per week that would have previously required manual responses

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on schedule with weekly progress updates, responded to our feedback within 24 hours, and were flexible when we requested additional features like Arabic language support mid-project

What was your primary form of communication with LEVIEV'S?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was how they actually listened during our initial calls and built custom conversation flows that matched our specific business processes 

Are there any areas for improvement or something LEVIEV'S could have done differently?

Nil