Softtrix Tech Solutions Private Limited

BACKGROUND

Please describe your company and your position there.

I am helming the affairs of my hotels and resorts business as COO. We are a large company with hundreds of employees, and many locations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited?

There were daily opportunities missed for the chain of hotels and resorts business we were running; all due to some bad feedback by some over-enthusiastic customers. The ORM services of Softtrix was found by chance through an internet search, and ended in a long-term association.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our management was finding hard to cope with the way our brand name was falling by the wayside. We needed a specialist Reputation Monitoring mechanism that kept all the bad comments, invisible to the eyes. We did a pilot project with Softtrix, where they put in place a custom online reputation monitoring schedule, to take care of the bad publicity. It was successful, so we continued using their ORM services.

Describe the project in detail and walk through the stages of the project.

The ORM team of Softtrix set down to a focused work. They countered the negative posts and comments. Took our customers’ testimonials and posted on all social media platforms. The services included phrases protected & monitored, search positions monitored and protected, and alloff-page optimization parameters. Gradually our tarnished brand image started to look up, and we began receiving more positive comments from customers.

How many resources from the vendor's team worked with you, and what were their positions?

All the turnaround experienced was possible by the dedicated implementation of ORM protocols and technology of Softtrix reputation management team. The Team Lead of the ORM project was a great support all through, that helped our company to come out of deep waters.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Good

How effective was the workflow between your team and theirs?

Agile format

What did you find most impressive or unique about this company?

Their behavior towards the work was impressive

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We are into clothing and accessories business with an innovative bent of mind. With me heading the venture as a CEO, we have an aggressive plan for this year and the next ahead.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

We lately found our clothing wholesale and fashion accessories business, was in the doldrums. It was the covid pandemic that has disrupted the retail industry. We could not come out of deep waters without a literally targeted marketing campaign. That prompted us to work with Softtrix.

SOLUTION

How did you select this vendor?

Softtrix, our vendor was like a bolt of good news from the dark. Softtrix took over the reins of Social Media Optimization project, and set the bell ringing. The skilled team, eye on detail, and motivated approach were the winning points that made us to hire Softtrix for such ambitious campaign.

Describe the scope of their work in detail, including any steps and the final deliverables.

Softtrix social media optimization campaign was focused on spreading our company’s brand name across audience. They created a plan to have one-on-one connection with customers. The service package by Softtrix ranged from profile creation, analytics tracking, promotion pages, etc., on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and more. The right approach ensured a strong message delivery, targeted to the right audience

How many people from the vendor's team worked with you, and what were their positions?

We were happy to have a panel of professional digital marketers of the company, including social media managers, and a dedicated account manager working with us. They worked to a high standard, that the project of our scale demanded.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

it was an awesome

Describe their project management style, including communication tools and timeliness.

It was good. We communicated on slack

What did you find most impressive or unique about this company?

They were very professional

Are there any areas for improvement or something they could have done differently?

No right now

BACKGROUND

Please describe your company and your position there.

I am owner and CEO of an upmarket Hotel, that receives bookings from both corporate and individual clients. We rely much on online bookings to move our inventory.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

We had a plan in mind to launch a targeted PPC campaign to attract new guests in our clients’ pool. Softtrix became an instrument to help our plans be executed successfully.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our first concern was to attract the interest of travelers and get them on our booking engine. Softtrix was considered because of their long experience of doing Hotel PPC projects. They had a solid clientele from the Hotel industry.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The PPC technicians of Softtrix created and executed well-crafted and creative ads, to impress our target audience and take the desired action towards our hotel. They targeted their campaigns on audience who showed interest and visited our website. By showing multiple ads and products listings, they converted leads to sale. The services that were dispensed were Ad text Creation, Landing Page Optimization, ROI Tracking, Conversion Tracking, Campaign Management, among others.

How many people from the vendor's team worked with you, and what were their positions?

Our Ad Campaigns were planned, designed and executed by a team of PPC Experts.They undertook optimizing ofthe PPC ad Campaign, and Ad Groups whenever required to improve the conversions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are getting now 5000 visitors per month.

Describe their project management style, including communication tools and timeliness.

They are good phone calls and respond us on email timely.

What did you find most impressive or unique about this company?

They were good in digital marketing.

Are there any areas for improvement or something they could have done differently?

I don't think so , they are good in his field.

BACKGROUND

Please describe your company and your position there.

I’m the owner of an importing company that imports personal care/beauty products from Uk to india.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

We hired Softtrix for website development and then further marketing and advertising for our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were given a reference from another colleague, once we interviewed them, we were happy with their ability and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website development and graphic designing

How many people from the vendor's team worked with you, and what were their positions?

4 to 5 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site has been launched but we are slowly seeing an increase in sales

Describe their project management style, including communication tools and timeliness.

We would meet up with the team leader who further spoke with his team to get the work done.

What did you find most impressive or unique about this company?

Good and professional

Are there any areas for improvement or something they could have done differently?

There is always room for improvement, but great service so far.

BACKGROUND

Please describe your company and your position there.

Tangence Creatively Led, Strategically Driven, Techno-Friendly Full Service Digital Marketing Agency with 16+ years of Expertise. We have Created Many Powerful Brand Experiences for Our Clients Worldwide. I working as a consultant for them and help them to get resources for them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

When i was working Tangence they are facing issue with Google merchand feed and Tangence employees try hard to short it out and try various companies but no one able to remove ban on Google merchant feeds. Then one of my friend recommend Softtrix and given them this work. The took this job as a test.

SOLUTION

How did you select this vendor and what were the deciding factors?

We earlier try other Adwords agencies but no one able to help to get our of our suspension of Google merchant Feed but the make some changes in the website and campaign as well then they regular follow up with Google Adwords customer support. In 2 weeks of work the able to live our Google feeds campaign.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

1. They make changes in Website and make according to Google Policies.
2. Make changes in the campaign as well.
3. Remove the words which causing suspension of the account
4. Regular Follow up with Google customer support

How many resources from the vendor's team worked with you, and what were their positions?

4 Person work on this job.

• Web Developer
• Web Designer
• Content team
• and one of senior Adwords expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, They help us get out of suspension which no other one able to do that.

How effective was the workflow between your team and theirs?

It was good. They were regularly in touch with us.

What did you find most impressive or unique about this company?

As they told they have managed more than 5000+ Google feed campaign which thing impress me, Because it is huge number for me.

Are there any areas for improvement or something they could have done differently?

I think they need to more focus on Marketing and they could grow more, with protentional and experience they have.

BACKGROUND

Please describe your company and your position there.

I work for a copywriting company - I am the director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited?

We needed consulting in regards to our IT department. This company came in and did an excellent job at sorting everything out for us!

SOLUTION

How did you select Softrix Tech Solutions Private Limited and what were the deciding factors?

I was referred to this company by a friend! They provided excellent customer service and were easy to work with.

Describe the project in detail and walk through the stages of the project.

They researched and provided us with the best systems to improve CTR for our copywriting software.

How many resources from the Softrix Tech Solutions Private Limited team worked with you, and what were their positions?

We worked predominantly with the IT department.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The company helped us increase our advertisement ROI. The help they gave us was excellent and they were easy to work with!

How effective was the workflow between your team and theirs?

Very effective. I couldn't have asked for better workflow and communication.

What did you find most impressive or unique about this company?

They had an excellent knowledge of IT, which was impressive in the workflow.

Are there any areas for improvement or something they could have done differently?

I had no faults with this company at all. The only objection originally was the price, but they are so worth the money!

BACKGROUND

Please describe your company and your position there.

We are an IT company which manages and supports a Bike Rental business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

Being a newbie in the field was the greatest challenge as there were some very established and old bike rental companies. We hired Softtrix Tech Solutions for managing the part of organic SEO and Social media marketing to get us an edge and launch us in the market.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Softtrix Tech Solutions on several projects before and they have been pretty close to the goals that were set to them and even excelling on some parts that were not even expected. Budget and real time expectations were the main reasons for selecting Softtrix Tech Solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The scope of work included market research, competition analysis, targeted keyword research, social media exposure. Once the basics were laid down and implemented, PPC campaigns were implemented in a manner so as not be the only major factor in driving traffic. Organic search engine optimization, content management etc were implemented in a very professional and tactical manner.

How many people from the vendor's team worked with you, and what were their positions?

We had 2-3 people working with us from the start including a Business Development manager and various levels of highly experienced staff depending of the tasks at hand.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the completion of the first year we have seen a a very noticeable stream of traffic since we started the project. We have a lot work to do and are going into the next phase of SEO/SEM with Softtrix Tech Soltuions.

Describe their project management style, including communication tools and timeliness.

Project Management was done mainly via email and our own project management system. Replies and concerns were addressed almost instantly during working hours.

What did you find most impressive or unique about this company?

The most impressive and unique thing is that they provide more without us having to ask them. Really liked work ethics of the leaders and the workers.

Are there any areas for improvement or something they could have done differently?

There are always areas for improvement...you cannot be 100% happy in this field of work, we have nothing to complain about and are very happy with how are work is handled by Softtrix Tech Solutions.

BACKGROUND

Please describe your company and your position there.

RMT TOOLS (INDIA).PVT.Ltd Manufacturing of complete Hot steel rolling Mill Plants

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

We are going our reach in international market for our products and services.we hired Softtrix to for the web development, promotion of the website in the countries where we have target market. They have done amazing work so far. Our goal is that every potential buyer should know about us through this medium of Internet.

SOLUTION

How did you select this vendor and what were the deciding factors?

Reference Their ongoing projects Customer feedback Their dedicated and honest team Made our mind to go with them

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Managing of the ppc campaigns and making sure we get the conversions consistently.

How many people from the vendor's team worked with you, and what were their positions?

They have assigned a project manager 2 people for SEO promotion And For a proper communication

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing the SEO our website rank has grown very up and we are getting results on first page of search engine Even there is a consistent increase of traffic on our website

Describe their project management style, including communication tools and timeliness.

Generally we communicate through email or what’s app If I need any change or upgrading the website I explain them even on the phone or through email with pics. They always take my work on priorities basis to solve it’s asap.

What did you find most impressive or unique about this company?

Their level of professionalism Knowledge Give the best solution in a good price They never let my money wasted on the things which are not required Their humbleness and honestly towards their client

Are there any areas for improvement or something they could have done differently?

They are always ready for feedback and they take my suggestions to improve the project.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Gememi Publishing. Gememi Publishing is a digital agency offering publication services for diverse categories of book.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited, and what were your goals?

Our clients were pretty happy with our publications and hence started asking us to accept other people content for display on our platform too. That is how we started getting a lot of queries for PPC. Since we had little experience in this niche, we reached out to Softtrix Tech Solutions PVT LTD for WHITE LABEL PAID Advertisement services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had 3 companies on our radar for this job including Softtrix Tech Solutions and after some discussions and review of their potential output, decided to patronize Softtrix Tech Solutions. We were impressed with their portfolio, work process, and business values. They have unmatched technical skills.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We decide to put them to a test first with a small project for one of our annex and they delivered a cost effective campaigns on time. That section of our company saw a higher ROI within the stipulated time span, which was the best result we could possibly hope for. They had helped us grow and acquire more clients and this grew our confidence in their service.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a dedicated Project Manager (KK) to us & he was the one we spoke to daily. I personally knew he is very skilled because of his precision in completing each milestone & he never missed a deadline.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

To be sincere, since partnering with Softtrix Tech Solutions, our business has grown and our clients can access a larger category of digital books. Moreover, higher click-through helps them to spend more time on our platform which in turn works very well for us. We have experienced almost 100% increase in revenue within this short period of our partnership.

Describe their project management style, including communication tools and timeliness.

They handle projects professionally. The use of customer relationship management platforms like Slack combined with prompt replies to all our emails was impactful. They also provided weekly detailed reports on for us which made our lives much easier.

What did you find most impressive or unique about this company?

Honesty, their technical knowledge in this field is unmatched. At least, based on our experience. And of course, their pricings are affordable.

Are there any areas for improvement or something they could have done differently?

So far, everything is moving smoothly. We are glad we partnered with them.

BACKGROUND

Please describe your company and your position there.

I'm a chief of the AD International. We offer the best administrations in Fashion plans and Modeling. We draw in with a few business, Institutions, Companies and Organization by providing models and plans to advance their administrations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softtrix Tech Solutions Private Limited?

I had a mishap on my site as clients couldn't book and make installments for arrangements and models required for their business so I needed to pay special attention to an exit plan

SOLUTION

How did you select this vendor and what were the deciding factors?

So I set off to search for an expert and proficient individual who has insight and who is best fit for the task. I really look at a few outsourcing stages and Teams yet I couldn't get somebody to tackle my concern. I went over Softtrix Tech Solutions Private Limited one day, After a few cross examinations, I understand they were awesome for my ventures

Describe the project in detail and walk through the stages of the project.

After we completed the conversation in which I was taken through stages on how they planned to handle my concern. The principal stage requires an acquisition of booking plugins to empower clients to book for plans and model for their business The subsequent stage was an acquisition of payment gateway plugins for my site. the last stage was establishment, arrangement and setup of the plugins to fit the prerequisites

How many resources from the vendor's team worked with you, and what were their positions?

They were up to 3 individuals including the web specialist and Installation chief

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My involvement with them all were astonishing. they had a decent relational abilities and they were able to complete my task within the timeframe so I can return to proceed with my business. Because of this, My clients were blissful and made positive audit on how my site performs well particularly as far as reserving for model, plans and making installment for the administrations I offer. It was truly quick and encouraging.

How effective was the workflow between your team and theirs?

The workflow was outstanding, and they were very much active to respond to any of my inquiries through video and phone calls. It was quite a remarkable experience.

What did you find most impressive or unique about this company?

I truly didn't sort out much on site until I met with them. The information and knowledge they had on website designing, purchase, installation, establishment, setup and configuration was awe-inspiring. I'm exceptionally cheerful I met them because I truly don't have any idea what might have occurred in the event if they haven't come to my assistant probably I would I have shown bankrupt to now.

Are there any areas for improvement or something they could have done differently?

As a matter of fact, on my own path, I really see no achilles heel . They ought to go on in conveying their quality and astounding job.