Let's Get Optimized

BACKGROUND

Please describe your company and position.

I am the President of Caldwell Plumbing

Describe what your company does in a single sentence.

Plumbing Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Let's get Optimized to accomplish?

• SEO

SOLUTION

How did you find Let's get Optimized?

• Referral
• Other

Why did you select Let's get Optimized over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

What was the size of Let's get Optimized’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lets Get Optimized provides all are SEO services, handles our goggle listings and website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increases traffic to our business locally which resulted in more generated work and sales for our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our Project manager Jennifer always delivers our items on time and is very professional and all task given our done in a timely manner. They've made this experience easy and wonderful.

What was your primary form of communication with Let's get Optimized?

In-Person Meeting

What did you find most impressive or unique about this company?

We find their professionalism and passion for what they do refreshing.

Are there any areas for improvement or something Let's get Optimized could have done differently?

We do not feel there are any areas of improvement or anything they could of done differently. They have been wonderful to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Shepherd Marketing Solutions, a marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Let’s get Optimized?

We needed someone who could provide SEO and SEM services, so we hired Let’s get Optimized.

SOLUTION

What was the scope of their involvement?

Let’s get Optimized provides all the SEO and SEM services for my clients. I act as the in-between guy; if my customer has a problem, they contact me and I contact Carla (VP-Client Services).

One of my clients, a chiropractor, called the other day and said that a lot of his clients weren’t aware that he had reopened his clinic. He wanted to make the necessary additions to his website, so I contacted Carla to get the ad in as soon as possible.

What is the team composition?

I work with Carla.

How did you come to work with Let’s get Optimized?

I used to work with Carla when she was still at another company. She was fantastic but ended up leaving to work for Let’s get Optimized which almost killed me. Dealing with a change of people for four months drove me crazy and the results were never the same, so I switched to Let’s get Optimized.

How much have you invested with them?

Let’s get Optimized sends the invoice to my clients who then pay them directly. A chiropractor spends about $12,000 every year. Two other clients spend $15,000 and $30,0000 per year, respectively. 

What is the status of this engagement?

We started working together in September 2019. The engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I switched back to Carla, things took off fantastically once more. They’ve increased our call volume by about 60 calls per week. 

One of my biggest clients deals with B2B accounts and has a huge contract with most of the universities in Toronto. I initially lost that account but got them back upon engaging with Let’s get Optimized. Carla has brought them from the 11th to the second page of search engine results.

The team helps me with any customer problems. They get everything underway and don’t even charge anything, especially if Carla can do it herself fairly quickly. In one instance, she was able to complete a task within five minutes, which is amazing. I can’t say enough good things about Let’s get Optimized; they really go above and beyond. Customers say they’re fantastic.

How did Let’s get Optimized perform from a project management standpoint?

They take on the different accounts and do what they’re supposed to do. Carla drives the work for the entire team. 

Let’s get Optimized sends a monthly report for me to review and if I find something that isn’t right, they’re often already looking into it. They’re a step ahead of me every time. It’s almost like I don’t have to do much.

They’re excellent to deal with and have all the answers for us. It's very rare for me to have questions. However, when I do have to clarify something, I can contact Carla right away and she will get back to me within minutes.

What did you find most impressive about them?

They haven’t faltered on one thing, and it is all thanks to Carla.  My clients don’t have to spend a lot for Let’s get Optimized’s services, but the team will still produce exactly what is being asked.

Are there any areas they could improve?

I can’t say I’ve ever had a problem since starting with them.

Do you have any advice for potential customers?

If you really want to do some SEO and SEM without having to check on anything, work with Let’s get Optimized. Tell the team exactly what you’re looking for so they can put a campaign together for you. 

Review your program once a month with Carla, and if you don’t know something, just ask her. They’re honest and go above and beyond.