What evidence can you share that demonstrates the impact of the engagement?
Personally, I try to avoid hard metrics, but I pay close attention to how often I receive emails and phone calls. I’ve set specific goals for myself for each step in my business venture. With the help of LGO, I have hit and exceeded all of those benchmarks.
How did Let’s get Optimized perform from a project management standpoint?
In my opinion, they managed the project well. I am not always an easy partner to work with because my needs continuously evolve, but LGO understood my expectations and professionally dealt with all of my requests. We communicate mainly through email, telephone, and Google Hangouts. I have met one representative from LGO in person, but I find our main communication channels efficient and productive.
What did you find most impressive about them?
I appreciate LGO’s no-nonsense, straightforward approach to each task. We get along well and I find them very accessible at all times. It’s these little things, or big things from my perspective, that made a big difference in the success of our partnership and my business.
Are there any areas they could improve?
LGO makes changes as the project continues. They are willing to add team members if necessary. For example, they brought on an additional representative at the beginning of our engagement to improve efficiency and it worked excellently. Also, they have recently made some changes to the way they manage our AdWords campaigns and I am excited to see that evolve. So, in terms of what they can do to improve, I would say they are already doing those things. They are always looking for ways to optimize our partnership.
Any advice for potential customers?
Every business is different, so I don’t think the kind of partnership that works for me would work for everyone. In my experience, LGO seems to be able to customize their approach to accommodate the people we work with. They are very nimble in that sense. I recommend potential clients just get in touch and see how it goes.
Let’s get Optimized’s SEO and AdWords strategies increased the rate of incoming calls and emails. The team effectively managed the project with a professional approach to customer service and consistent communication skills. They were very accommodating and easily adapted to changes in the schedule.