IT SUPPORT AU Managed IT Services

BACKGROUND

Please describe your company and position.

I am the Director of Tunnelcore pty

Describe what your company does in a single sentence.

TunnelCore is a provider of twin walled products throughout Australia

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT SUPPORT AU to accomplish?

• Managed IT Services

SOLUTION

How did you find IT SUPPORT AU?

Online Search

Why did you select IT SUPPORT AU over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from IT SUPPORT AU were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing the IT services for our company. Cybersecurity, Microsoft 365, Infrastructure management and desktop support for our users. Data Backup and high services availability. Helping the business in different sectors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ongoing managed IT and infrastructure management. Cybersecurity and IT consultation for our company. Reliable people resources. We depend on IT Support AU for our everyday IT services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT Support AU is reliable managed IT services provider for our company, staff and helped in achieving targets within timeframe.

What was your primary form of communication with IT SUPPORT AU?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offer proactive IT support and managed services.

Are there any areas for improvement or something IT SUPPORT AU could have done differently?

Yes, the company could do more with better communication and more information for clients.