Healthcare Integrations

BACKGROUND

Please describe your company and position.

I am the LIS Admin of an anatomic pathology group. 

Describe what your company does in a single sentence.

We are an anatomic pathology group which serves patients, physicians, and hospitals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Healthcare Integrations to accomplish?

• Develop a Cloud Hosted Laboratory Information System
• Ensure LIS was Fast and Reliable
• Create efficient processes in LIS to aid in user performance

SOLUTION

How did you find Healthcare Integrations?

Former business associates

Why did you select Healthcare Integrations over others?

• High ratings
• Company values aligned

How many teammates from Healthcare Integrations were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work / Deliverables The project focused on the design and implementation of a cloud-hosted Laboratory Information System (LIS) to replace our legacy on-premise program. The goal was to provide a modern platform that delivered both speed and efficiency for end users, while supporting scalable growth across multiple markets. Key deliverables included: 1.Cloud Hosting & Performance Improvements Migrated the LIS to a secure, cloud-based environment.Optimized performance to ensure faster response times and greater system reliability compared to the prior solution. 2. Workflow Efficiency Enhancements Designed and implemented streamlined workflows within the LIS to improve laboratory operations.Introduced automation and decision-support features to reduce manual steps and increase staff efficiency. 3. Multi-Tenancy Architecture Built the system to support multi-tenancy, allowing multiple markets and client groups to operate within a single platform.Ensured data partitioning and security measures so that each market’s data remained segregated while sharing infrastructure. 4. Flexibility and Customization Developed a framework that could accommodate varying workflows, reporting requirements, and physician preferences across markets.Delivered configurable modules and templates that could be adapted without requiring major system overhauls. 5. Integration Readiness Ensured the LIS could integrate with existing and future healthcare systems (EMRs, billing, reporting tools) through standardized interfaces.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

System Performance - average system performance times improved from 15 seconds to 5 seconds.

Workflow Efficiency - Staff reported reduction in some manual processes.

Multi-Tenancy - Successfully onboarded multiple markets into a single LIS instance, each with its own workflows and reporting, without requiring separate environments.

User surveys indicated increased satisfaction with system speed and ease of use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained regular communication through status updates and working sessions, which helped keep us informed throughout the process.

While some items were delivered behind schedule, the team was transparent about the delays and communicated revised timelines promptly. In most cases, delays were related to the complexity of requirements or adjustments we requested mid-project. Importantly, they demonstrated flexibility and worked collaboratively to address these challenges without losing sight of the larger project goals.

They were highly responsive to our needs, incorporating feedback and workflow adjustments as they arose. This adaptability ensured that the final system aligned closely with our operational requirements, even if it required additional time.

Overall, although not every milestone was met exactly as planned, the combination of structured management, open communication, and responsiveness allowed the project to be delivered successfully.

What was your primary form of communication with Healthcare Integrations?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The developers were not only highly skilled technically but also forward-thinking, able to anticipate challenges and design solutions that aligned with both current and future needs of our organization.

They engaged our team throughout the project, holding working sessions and incorporating user input, which helped ensure the system was practical and user-friendly.

Their focus on scalability and integration readiness meant the LIS was not just a replacement for our old system, but a platform we can grow with over time.

Are there any areas for improvement or something Healthcare Integrations could have done differently?

None to mention

BACKGROUND

Introduce your business and what you do there.

I’m the LIS admin at anatomic pathology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Healthcare Integrations?

We needed to redesign our laboratory information system in a cloud-hosted environment.

SOLUTION

What was the scope of their involvement?

Healthcare Integrations has redesigned our LIS to be cloud-based, user-friendly, reliable, and fast. The system also integrates with our clients for fast, accurate, and reliable patient results. The system is now complete and in maintenance.

What is the team composition?

We’ve worked with 10–15 teammates from Healthcare Integrations.

How did you come to work with Healthcare Integrations?

We found them through former colleagues. We chose them over other options because of their team’s commitment.

How much have you invested with them?

We’ve spent around $1 million.

What is the status of this engagement?

We started working with them in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve measured success by tracking improvements in turnaround time (TAT) for integrated results, user satisfaction, and better quality improvement monitoring. We’ve measured user satisfaction through email surveys and verbal communication.

How did Healthcare Integrations perform from a project management standpoint?

We communicate via email, Slack, Zoom, and Google Meet.

What did you find most impressive about them?

Healthcare Integrations has a great team that’s always willing to help.

Are there any areas they could improve?

It would’ve been nice to have a better lead on the project at the start.