The Free Website Guys

BACKGROUND

Introduce your business and what you do there.

I’m a teacher at Kaimeducation, a teacher training and education-related content company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish for your teacher training and education content platform?

We needed help with professional website design.

SOLUTION

What was the scope of their involvement?

The Free Website Guys designed our website. I selected a theme and gave them the details. The team created a logo, hosted the website, and set up the domain. They also designed the initial home page.

What is the team composition?

We worked with one teammate from The Free Website Guys.

How did you come to work with The Free Website Guys?

I found The Free Website Guys through an online search. I chose them because they offered free website designing, which turned out to be a lie.

What is the status of this engagement?

We worked together from July to November 2025

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Free Website Guys delivered a logo and website hosting. They also created the initial home page with the domain setting.

How did The Free Website Guys perform from a project management standpoint?

We communicated via email and messaging apps. The Free Website Guys didn’t deliver on time; it took forever.

What did you find most impressive or unique about them?

Their experience was disappointing

Are there any areas they could improve?

The Free Website Guys could've delivered the service within the initial timeline of 2–3 weeks; they didn’t do it. The team also made my one-time payment into a recurring payment.

BACKGROUND

Please describe your company and position.

I am the Founder of Castle Engineering & Consultancy

Describe what your company does in a single sentence.

Engineering, project management, and consultancy services specializing in infrastructure, construction, and operational transformation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish?

• Develop a professional business website for Castle Engineering & Consultancy

SOLUTION

How did you find The Free Website Guys?

Other

Why did you select The Free Website Guys over others?

• High ratings
• Other

How many teammates from The Free Website Guys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to design and develop a professional business website for Castle Engineering & Consultancy. The expected deliverables included a suitable website template and layout, customization using the company’s content and images, setup of the main website pages, mobile-responsive formatting, basic navigation and functionality, and handover of a completed website ready for the company’s use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No measurable business outcomes were achieved because the project was discontinued before the website was completed and launched. The only tangible output was a temporary custom website concept, which was not approved for final delivery or use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication was generally prompt, and they moved quickly through onboarding and preparation of a temporary website concept. However, the project management process did not clearly establish the scope, deliverables, customer responsibilities, and pricing structure at the outset.
My stated preference was to proceed with the standard free option, but the engagement shifted toward a paid custom service. When I requested clarification, I was informed that the free option would consist of an uncustomized template that I would need to complete myself. As a result, the project was discontinued before any final website was delivered.

What was your primary form of communication with The Free Website Guys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their marketing is polished and highly effective, and their strong volume of positive public reviews creates confidence in the service. The temporary website concept they produced also looked professional. What stood out most was how quickly they moved from onboarding to presenting a finished-looking design concept. However, in my case, the clarity of the service scope and pricing did not match the strength of the marketing.

Are there any areas for improvement or something The Free Website Guys could have done differently?

The main area for improvement is transparency. The scope of the free service, the customer’s responsibilities, and the paid options should have been explained clearly before onboarding, hosting purchase, and the design call. Instead, the process moved from an advertised free service, to an $84.99 paid option, and then to $19.99 after I declined.
That sequence undermined my trust. I am also concerned by the company’s public response to my Trustpilot review, which stated that I had said I “didn’t have the funds.” I did not make that statement.
My decision was never based on affordability; it was based on how the service and pricing were presented. In fact, had the $19.99 option been offered clearly and transparently from the beginning, I likely would have accepted it. The company should avoid attributing unsupported personal or financial statements to customers and should respond directly to the concerns actually raised.

BACKGROUND

Introduce your business and what you do there.

I'm the director of a real estate company. We provide real estate sales, leasing, management, and renovation services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Free Website Guys?

I wanted to build a website on a budget. I didn't have a website and didn't know where to start.

SOLUTION

What was the scope of their involvement?

The Free Website Guys provided me with guidance, recommendations, and helped me build a working website. They did everything from start to finish. I went with a cheaper option, and they gave me options for themes, styles, text, and videos for selection before building the site.

What is the team composition?

I worked with one teammate from The Free Website Guys.

How did you come to work with The Free Website Guys?

I found them on LinkedIn. They had high ratings, their pricing fit our budget, and they offered good value for the cost. Additionally, they were referred to me.

What is the status of this engagement?

We worked together from January–March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Free Website Guys delivered a working website that looks good. I'm happy with it. I received a few phone calls from clients directly from my website and people getting to know me.

How did The Free Website Guys perform from a project management standpoint?

The Free Website Guys kept me informed regularly with email updates and progress reports. They delivered promptly and above expectations.

What did you find most impressive about them?

Sven was outstanding.

Are there any areas they could improve?

No.

BACKGROUND

Please describe your company and position.

I am the CEO of Black Flag Recruiting

Describe what your company does in a single sentence.

High school football Recruitment Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish?

• Help build a website

SOLUTION

How did you find The Free Website Guys?

Other

Why did you select The Free Website Guys over others?

• Pricing fit our budget
• Great culture fit

How many teammates from The Free Website Guys were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They built the foundation of my website for me with no cost 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website built from scratch 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were amazing to work with and worked efficiently 

What was your primary form of communication with The Free Website Guys?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed that they offered this type of service at no cost 

Are there any areas for improvement or something The Free Website Guys could have done differently?

I have no complaints! 

BACKGROUND

Please describe your company and position.

I am an executive at a Business Consulting Company

Describe what your company does in a single sentence.

Business Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish?

• Create a nice working website that is finished and polished

SOLUTION

How did you find The Free Website Guys?

Facebook Ad

Why did you select The Free Website Guys over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

I bought the Website Pro+ plan to get a Logo and a premier website template.

While the website is online, I am still in UAT, and the vendor has not responded in 2 weeks. Issues are not resolved, and the website lacks a professional appearance.

I also can't cancel the subscription because they provide no way to cancel. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The last response I got from the vendor as we want our clients to be happy and nothing for almost 2 weeks.  I literally created a google document listing out mobile and desktop issues, and they failed to fix half the time. It been too long a timeline for this type of project. 

I don't think they are capable of fixing this website and I want a refund and a cancellation of the subscription.  Can't fix UATs/issues effectively and can't cancel their Website Pro+ service. Not getting responses over email or by phone. Have not responded to me in 2 weeks, failed to fix UATs/issues submitted, unable to reach them to cancel a Pro+ website subscription and no one ever answers their phone number. They use disconnected numbers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company followed up in the early stages of the project (usually 3 days), but as we progressed in the project, responses took longer, and UATs items didn't get fixed. I had to repeatedly record videos, create documents, and lay out the issues for the logo and website. 

The company has not responded to me in almost 2 weeks, and I have an unprofessional and unattractive website. 

I also requested a cancellation of the Website Pro+ subscription. No response, I tried calling the number on the website and on the invoice, and either the number disconnected or no one called back. 

What was your primary form of communication with The Free Website Guys?

Email or Messaging App

What did you find most impressive or unique about this company?

Honestly, only their low price, and initially it appeared they had a structured process.  

Are there any areas for improvement or something The Free Website Guys could have done differently?

Respond to emails more quickly, provide a way to cancel their subscription, answer their phone, and use a phone number that is connected. 

Correct all the UATs submitted or ask questions if they don't understand. 

The company responded quickly to a review of them but not to me about my project. 

BACKGROUND

Introduce your business and what you do there.

I'm the founder of CoPact, a consulting company that helps businesses turn every priority into measurable wins across growth, profitability, and retention.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Free Website Guys?

We needed to launch a professionally done website with our new messaging within 30 days.

SOLUTION

What was the scope of their involvement?

The Free Website Guys has developed and launched a website for CoPact leveraging an agreed-upon template. The team has also provided SEO setup and design support. I've supplied the content for the site.

What is the team composition?

We've worked with one teammate from The Free Website Guys.

How did you come to work with The Free Website Guys?

We found them through an online search. We chose them because their pricing fit our budget.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started working with them in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Free Website Guys has only partially completed the website, and nothing is live yet.

How did The Free Website Guys perform from a project management standpoint?

The Free Website Guys's project management has been horrible. The team hasn't delivered on time, and we still haven't launched the website four months later. The team hasn't provided any updates or estimated timelines about when the website will be fully launched. Moreover, they don't answer when we ask about the timeline.

What did you find most impressive or unique about them?

There's nothing impressive about The Free Website Guys.

Are there any areas they could improve?

The Free Website Guys could improve everything.

BACKGROUND

Introduce your business and what you do there.

I’m a designer at Ambiform Studio, a design-build company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Free Website Guys?

We needed help building a new website.

SOLUTION

What was the scope of their involvement?

The Free Website Guys has helped us build our website. The team has also provided hosting services and helped us choose a WordPress theme.

What is the team composition?

We’ve worked with an unknown number of teammates from The Free Website Guys.

How did you come to work with The Free Website Guys?

We found The Free Website Guys on Instagram. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

The engagement lasted from November 2024–April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to The Free Website Guys, we now have a website. The site has helped us improve our online visibility, which is reflected in increased engagement.

How did The Free Website Guys perform from a project management standpoint?

We primarily communicate with The Free Website Guys via email and messaging apps.

What did you find most impressive about them?

The Free Website Guys has very instructive and simple communication. The team is also very helpful with all our questions.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the owner of Bluejays Botanicals and more.

Describe what your company does in a single sentence.

Heal through nature.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish?

• set up my website

SOLUTION

How did you find The Free Website Guys?

Online Search

Why did you select The Free Website Guys over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

They, as far as i know and can see, did zero for my business and I but lie that they would help. Nice words were all I received.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

none

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No, nothing was how it was communicated with me.

What was your primary form of communication with The Free Website Guys?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. Lies were told and nothing good came from them.

Are there any areas for improvement or something The Free Website Guys could have done differently?

Yes, do as you say!

BACKGROUND

Please describe your company and position.

 I am the Owner of a construction company 

Describe what your company does in a single sentence.

Home repairs 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish?

• Make a website

SOLUTION

How did you find The Free Website Guys?

Facebook

Why did you select The Free Website Guys over others?

Other

How many teammates from The Free Website Guys were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Started working with these guys months ago. It says free website guys, but they sell you on many different things and won't start work until you buy several after you buy everything that they suggest they become very hard to contact and make you do your own work every step of the way I've had them for months and have not seen one page of website development yet I would steer clear of working with these guys pay for a real website development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

None have gotten no results 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very hard to contact said project would take 2 weeks and we are going on the 4th month with no results 

What was your primary form of communication with The Free Website Guys?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something The Free Website Guys could have done differently?

They could have completed the project within the time they quoted or for free as they said like they said had to buy many programs 

BACKGROUND

Please describe your company and position.

I am the Founding Director of Earthself

Describe what your company does in a single sentence.

EarthConnected coaching, training and consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Free Website Guys to accomplish?

• Design a website

SOLUTION

How did you find The Free Website Guys?

• Online Search
• Other

Why did you select The Free Website Guys over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Sven and the team made it really simple and easy to set up a new website. All I had to do was log-in and upload the copy and make a few design tweaks. Saved me hours of stress! Would use this again and recommend it to anyone who is looking for help in setting up a new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sven and the team made it really simple and easy to set up a new website. All I had to do was log-in and upload the copy and make a few design tweaks. Saved me hours of stress! Would use this again and recommend it to anyone who is looking for help in setting up a new website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. They were very responsive.

What was your primary form of communication with The Free Website Guys?

Email or Messaging App

What did you find most impressive or unique about this company?

social impact and value for money

Are there any areas for improvement or something The Free Website Guys could have done differently?

no