The Free Website Guys

BACKGROUND

Please describe your company and your position there.

I work at Baxter withing the health industry. We make, sterilize, and ship out healthcare products like medicine bottles and IV bags from all different sizes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys, and what were your goals?

I hired The Free Website Guys to create an eCommerce website for my new online clothing brand. My goal was to receive a website appealing to my needs to sustain my business.

SOLUTION

How did you select The Free Website Guys and what were the deciding factors?

I saw an ad posting about The Free Website Guys in a Facebook entrepreneur group. I hadn't explored my options yet for creating a website but knew I needed too.

So when the opportunity arose it wasn't hard to decide whether I should try them or not. I read the reviews and it sounded very promising.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was time-consuming but very reasonable considering we were building a website. We had communicated through email and videos and screenshots were sent to help understand the process of the steps needed to take.

We had to choose which subscriptions we wanted and a list of options was always given. We were presented with options for add-ons to add features to the website; all of which were explained and discussed via email.

How many people from the vendor's team worked with you, and what were their positions?

Initially, I spoke to Ricardo from the team through Facebook but then all proceeding communication was through Sven via email.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As for the project, the website is online, up and running with everything I wanted, and even more detail, that was not expected. There currently aren't any results with the actual feedback from the website because it isn't officially online.

Describe their project management style, including communication tools and timelines.

Our communication was strictly through email. Their response times were exceptional and reasonable and if for whatever reason there needed to be space between regular response times, it was always communicated! I was very pleased with this.

What did you find most impressive or unique about this company?

The most impressive thing was their skill to be able to explain and thoroughly break down difficult steps or concepts to someone who was at a beginner's level.

Are there any areas for improvement?

I was very pleased with everything, and I like the concept of "free" to gain a reputation first. Keep it up!

BACKGROUND

Please describe your company and your position there.

We are a small tourism travel business in Sri Lanka. I am co-owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys, and what were your goals?

We hired The Free Website Guys to build Asanka's Travels a new website. Our goal is to generate more online presence in turn increasing our customer base and business

SOLUTION

How did you select The Free Website Guys and what were the deciding factors?

We selected The Free Website Guys because they offered us a low cost way to build new website

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All our communication was via email. Bluehost, WordPress and Elegant themes were used.

How many people from the vendor's team worked with you, and what were their positions?

We only had contacted with Sven, the project manager who then led his team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With Tourism still closed in Sri Lanka it is too early to share any outcomes

Describe their project management style, including communication tools and timelines.

Communication tools apart from email were YouTube and Google forms

What did you find most impressive or unique about this company?

"Bumping into" the Free Website Guys on a Facebook group came at the perfect time for Asanka's Travels. With Sri Lankan tourism at its lows thanks to the Easter bombings and now COVID-19 Asanka's travels really needed a great website and we definitely came across the right people to help us. Everything was so clearly explained at every step with no room for error.

Even for tech novices like we and Sven was a breeze to communicate with. The hand-over video explains exactly how we can edit and add at the drop of a hat and if there are problems, The Free website guys have teamed us up with great support at Elegant themes.

When all this craziness subsides and you make it to Sri Lanka, check out our site by the Free Website Guys and we'll help you get around this amazing island. Thank you to Sven and his team! 

Are there any areas for improvement or something they could have done differently?

A sense of overall cost right from the beginning would be helpful i.e. ongoing WordPress costs and Elegant Themes fees

BACKGROUND

Please describe your company and your position there.

Freelance Personal Trainer of GYMflo

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys?

The Free Website Guys designed and developed a personal trainer and yoga apparel website. They made it look very professional. They built the backend, added Google Analytics, created the forms and changed the theme settings.

What were your goals for this project?

Develop a personal trainer and yoga apparel website.

SOLUTION

How did you select The Free Website Guys?

I found them on a Facebook ad.

Describe the project in detail.

The Free Website Guys designed and developed a personal trainer and yoga apparel website. They made it look very professional. They built the backend, added Google Analytics, created the forms and changed the theme settings.

What was the team composition?

Sven

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Free Website Guys designed and developed a personal trainer and yoga apparel website. They made it look very professional. They built the backend, added Google Analytics, created the forms and changed the theme settings. They were very responsive and helpful. They made videos and exaplined things step-by-step!

How effective was the workflow between your team and theirs?

Great!

What did you find most impressive about this company?

They offer great explanations and detailed reports and it's free!

Are there any areas for improvement?

Faster email communication. THeir schedule was packed.

BACKGROUND

Please describe your company and your position there.

I'm the founder of the photography project Portraits for People, which aims to give family portraits for free in marginalised communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys, and what were your goals?

They helped me to build the architecture and theme of my website.

SOLUTION

How did you select The Free Website Guys and what were the deciding factors?

I read about their work and they came across as a professional and trustworthy business. They were very helpful and provided me with all the information I needed to make a decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped me with choosing a hosting account for Wordpress, installing useful plug-ins, picking and customising a theme, and giving me a hand-over video to get started on my website.

How many people from the vendor's team worked with you, and what were their positions?

I was in contact with Sven, who was very helpful, responsive and patient. Besides him some other developers worked on my website, but I haven't been in direct contact with them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their support with my website helped me to launch the project a lot quicker than if I would have done it on my own. It also made sure I have all the necessary plug-ins and the right architecture set up for me.

Describe their project management style, including communication tools and timelines.

I really liked working with Sven and The Free Website Guys. They always replied very kindly and quickly to e-mails/questions, and communicated updates in a timely manner.

The explanatory videos they used were very useful and they made it easy to work with them (even for tech noobs like me).

What did you find most impressive or unique about this company?

I think their business model is very unique and inspiring. I definitely benefitted from the opportunity to get a free website that has everything I need. They also provide high-quality advice to make sure you end up with a product you can keep using in the long-term.

Are there any areas for improvement or something they could have done differently?

They work with a couple of hosting and theme providers at the moment, it would be great if they could further broaden their options for future customers.

BACKGROUND

Please describe your company and your position there.

I have my own animal communication consultancy business where I help humans connect with their pets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys, and what were your goals?

They helped me create my website from scratch.

SOLUTION

How did you select The Free Website Guys and what were the deciding factors?

I found them online and after a few back and forth emails, I selected them based on their friendliness and willingness, and them giving me easy basic step by step instructions to follow through with as I am an IT dummy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped me set up the hosting for my website, set-up my template, helped me to merge mailchimp and then taught me how to make changes on my own whenever I needed to without having to bother them.

How many people from the vendor's team worked with you, and what were their positions?

One - he was the project leader for my website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have a pretty website now.

Describe their project management style, including communication tools and timelines.

I got regular emails from them updating me on the progress of my website. Whenever I needed to do things from my end, I would re rice step by step instructions in simple language to do the needful. I was also assured that I could contact them whenever I need assistance.

What did you find most impressive or unique about this company?

Their communication style was impressive. Friendly and wanting to help.

Are there any areas for improvement or something they could have done differently?

We were happy with their service.

BACKGROUND

Please describe your company and your position there.

I've recently employed The Free Website Guys to create a website for a new business I've opened up called Rustiko Imports. We import handmade recycled furniture from around the world and into the European markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys, and what were your goals?

I needed a foundation to building a website. I didn't have the time to learn which plugins were needed and what the starting processes were to get the website up and running. Once they did that, they handed me the keys and I was able to develop the rest from there.

SOLUTION

How did you select The Free Website Guys and what were the deciding factors?

They were free, offered a good timeline, and in the end, I supported their innovative business model.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They conducted a brief interview with me to see my needs, I told them, they then had a series of videos tom guide the process and make sure everything was understood. They were flexible to my demands and remained faithful to their word.

How many people from the vendor's team worked with you, and what were their positions?

Two people worked on my project and I'm not sure of their positions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was a successful project with good results, but the number of emails that were most definitely scripted gave me a sense of being upsold that goes with the freemium model.

Describe their project management style, including communication tools and timelines.

• short videos to describe the processes
• quick email exchanges to keep you up to date with the progress
• quick timelines

What did you find most impressive or unique about this company?

Their approach to finding customers is impressive.

Are there any areas for improvement or something they could have done differently?

They did a job well done.

BACKGROUND

Please describe your company and your position there.

I'm a freelance editor and writer, and I work on independent projects related to business, education, inclusion and accessibility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys?

I wanted a simple website where people could learn more about my services and my previous work, as well as a place to keep and share helpful resources. I needed a simple design and a contact form as well as assistance with setting up hosting.

What were your goals for this project?

I wanted a simple and clean design where I could drop in my content to establish a stronger presence online and expand my client base.

SOLUTION

How did you select The Free Website Guys?

I researched a few online sources and methods of creating a website on my own as well as seeking referrals. I had a lot of questions and the contacts at The Free Website Guys were very helpful in answering the questions and communicating detailed information about their services.

Describe the project in detail.

The Free Website Guys provided help in setting up hosting, pointing me toward templates for design options, and setting up back-end details such as plugins and analytics. I was consulted and instructed at each step to either select or confirm details.

What was the team composition?

I was connected with one person who kept in touch throughout the process to provide details on steps, schedule, and information on what was being done and when.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

n/a

How effective was the workflow between your team and theirs?

Communication was smooth, straightforward, and frequent. Expectations were well managed throughout the process, as well as simple and straightforward at each step.

What did you find most impressive about this company?

I really appreciated the visual documents and videos provided by the company to provide good detail on what they were doing and how I could manage the details on my own after their work was complete.

Step by step videos are excellent and the customized video to help me with editing and customizing content on my own site was very useful.

Are there any areas for improvement?

n/a

BACKGROUND

Please describe your company and your position there.

I'm the Owner and Health Coach at Journey 2 Healthy Living.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys?

I hired The Free Website Guys to help build the back-end of my website.

What were your goals for this project?

The goal was to get a clean, professional-looking website where I could share articles, book clients and market my business.

SOLUTION

How did you select The Free Website Guys?

I was told about The Free Website Guys from a friend who also works as a health coach. I applied for their help to build my website and they accepted the job.

Describe the project in detail.

I worked with The Free Website Guys to select a platform and theme for my website and then they helped me build the back-end, add google analytics and change the theme settings to suit my business needs.

What was the team composition?

I worked with Sven at the Free Website Guys.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I now have a clean, professional website where I can book clients through and begin to build my business.

How effective was the workflow between your team and theirs?

The communication was extremely effective. They were always keeping in touch and giving me progress updates on the work they did. They were prompt in their replies.

What did you find most impressive about this company?

They were very courteous, had excellent recommendations, got back to me quickly and they explained the steps they needed me to take and had videos outlining everything they needed from me to make the whole process fool-proof.

Are there any areas for improvement?

I can't think of anything they need to improve on.

BACKGROUND

Please describe your company and your position there.

I an the owner of a new online Career Coaching and Consulting business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys, and what were your goals?

They created a website for a startup career coaching business. My goal was to have a site where clients could schedule appointments and take short courses on career development areas.

SOLUTION

How did you select The Free Website Guys and what were the deciding factors?

One day I got a message on facebook from Dayana, at first I thought it was a scam but then I did some digging and saw that they had a site and it seemed legit. I'm a risk taker and also working on a start-up so I understand this process of working for free first. That connected me to the company. I also didn't think there was anything to lose.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Build career coaching websit with functionality for hosting online courses, scheduling sessions and providing information about the company.

How many people from the vendor's team worked with you, and what were their positions?

Sven- Lead and Susan-team member.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I opted for am Astra template and the site is beautiful on all devices.

Describe their project management style, including communication tools and timelines.

The time lines were very realistic. I did not feel pressured as I had so many other things going on at the same time. They communicated via email and sent sever videos messages providing clear information about the tasks to be done and the reason why everything was done. Responses to my emails were very prompt and thorough.

What did you find most impressive or unique about this company?

The professionalism and customer care was exceptional. There was a lot of thought put into the process and it was smooth.

Are there any areas for improvement or something they could have done differently?

This is totally personal style here but maybe slight adjustment to the site icon that shows up in the address bar when you search the site. Purely aestheticThe outcome was fantastic!!!

BACKGROUND

Please describe your company and your position there.

I wanted to start a blog for health and wellness coaching. I currently work in pharmaceuticals and this is more of my passion side hustle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Free Website Guys?

to build and design my website

What were your goals for this project?

I wanted a blog and I wanted it to look clean and simplistic with the ability to add options and I didn't want to spend too much money.

SOLUTION

How did you select The Free Website Guys?

One of their members mentioned it in a business group that I was following on Facebook.

Describe the project in detail.

A simple website that has a blog and services offered for visitors to consult. I had to select the website host and I was given the time to select the theme for the website and also explain what I wanted on it and what I want to be removed.

What was the team composition?

I only spoke to the project manager from beginning to end.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I haven't launched the blog yet, however, I love the design of the website and it looks so professional and clean compared to if I were to do it myself.

How effective was the workflow between your team and theirs?

The workflow was so smooth and seamless. The project manager communicated with me every step of the way and was clear and open to every question and objection that I had.

What did you find most impressive about this company?

The communication and the fact that they listen to what you want. They are very attentive to exactly what you want.

Are there any areas for improvement?

none. You guys did great!