EB Pearls

BACKGROUND

Introduce your business and what you do there.

I’m the CEO, director, and co-founder for SHOUTback, a video-driven discovery platform within the hospitality space. Our goal is to give venues more autonomy over their marketing activity instead of losing trade to delivery apps, third-party aggregators, and promotional platforms. On the consumer side, we want to increase the quality of engagement with the millennial demographic by integrating high-quality video content with venue promotions. We’re currently building a cashless marketplace in Adelaide, Australia and have plans to take it national.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EB Pearls?

We needed to develop our minimal viable product (MVP) within a three-month timeframe. Outsourcing some of the work made us nervous, but we needed to quickly find an organization we could trust.

SOLUTION

What was the scope of their involvement?

EB Pearls developed our web and iOS app, and we’re currently building for Android. They built full admin, backend, and dashboard functionality for the apps. They’re also building out certain aspects to the functionality based on some pivots that we’ve recently gone through.

We just signed another deal with EB Pearls to do a project for a multinational beverage corporation. We’ll start that in the next couple of months.

What is the team composition?

I tend to work directly with Akash (Head of Sales and Marketing, EB Pearls). Anything more technical goes through my CTO, who deals with the project managers directly. They have a team of up to 10 developers for web, iOS, Android, and full-stack.

How did you come to work with EB Pearls?

We got seed funding to build an MVP, but it was much smaller than we’d anticipated. We had to find a local firm that wasn’t expensive and that could work under tight time constraints. We searched online for the best ranked dev companies in the Sydney area, and our choice was between EB Pearls and two independent developers. Akash was very patient and confident, assuring us that he could handle the project. One team came back with a cheaper quote, but Akash matched it because he wanted to be on the project, so we hired him.

What is the status of this engagement?

We started working together in 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received nearly 100% positive feedback on the product’s aesthetics, functionality, and UX/UI. We have some high-level strategic partners who’ve used our platform to do some sponsorships and low-level activations. These are sophisticated companies with large tech budgets, and they’re impressed by our product.

We finished the MPV under $50,000, which was vastly cheaper than anything else that had been quoted. EB Pearls was even able to add a few new features later on in the process.

How did EB Pearls perform from a project management standpoint?

Akash is professional, reassuring, and takes his business seriously. He’s responsive and good at customer service; whenever we have a problem, he always deals with it. We had a few delays, but Akash promptly resolved them when brought to his attention.

We originally set a goal for a stripped back MVP in three months, but we changed quite a bit. We evaluated the value proposition and decided to extend the timeline, which worked out well.

What did you find most impressive about them?

They were willing to negotiate on the price, which we appreciated since we’re a small startup. It’s easy to be overlooked or considered a low priority, but we never got that impression from EB Pearls. They paid a lot of attention to us and were sympathetic to our limited budget. From our first meeting, Akash saw our potential and wanted to be a part of it.

Once the developers fell in love with the project and could see why it was unique, they started becoming more efficient. On the whole, I’m happy with their work.

Are there any areas they could improve?

At times we found the time difference and language barrier to be difficult to manage, however, this was a minor thing given the budget we had to work with. If I’d paid $300,000, I would’ve expected more. But for $50,000, we got way more than we would’ve gotten elsewhere. They outsource their work to Nepal, which is why they can keep it cheap. The language barrier means things sometimes get misinterpreted or overlooked. However, we always solve it, and the project managers speak English well.

Sometimes, the turnaround time wasn’t as quick as I wanted. They need to respond to emails quickly, even just to acknowledge the email. Having an open line of communication gives the best customer experience. They still did a good job, though.

BACKGROUND

Introduce your business and what you do there.

I’m the director of an online marketplace for transport and warehouse distribution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EB Pearls?

We needed design and web development for our online marketplace.

SOLUTION

What was the scope of their involvement?

EB Pearls has been building the site and listing B2B services for warehouse space for the last few months. The site is a full web platform with multi-login, including a customer login and supplier login. It has a fully integrated management system to automate invoicing and billing and to manage bookings and quotes. It’ll have reoccurring payments, but we’re currently testing real payments, which should be finished soon.

We developed a few different mock-ups and wireframes together to see how it would flow. There are numerous different stages, processes, and statuses, which made the work complicated, but EB Pearls worked it all out. They built the design alone, using PHP and Laravel.

What is the team composition?

We work with about three people in their Sydney office. I’ve also worked with 6–7 different overseas developers.

How did you come to work with EB Pearls?

I found them through Clutch.co. I narrowed it down to three firms in Australia. One had a global presence but gave an expensive quote; another came back with an incredibly cheap quote, which made me question the quality; and EB Pearls was right in the middle, so I decided to go with them.

How much have you invested in them?

We’ve spent around $30,000-$50,000 USD.

What is the status of this engagement?

We began working together in July 2017, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site will launch next month. It’s fully functional and hasn’t had any problems so far.

How did EB Pearls perform from a project management standpoint?

They’re good. I frequently meet them in Sydney for major updates. We have weekly Skype calls with their overseas team, which they prepare agendas for. Once the demo site was online, we were able to go on each week and change things.

We also communicated through Trello, which has boards with tasks that were completed or need to be completed.

What did you find most impressive about them?

I’d never made an app or website before, so their input and partnership were invaluable.

Are there any areas they could improve?

No, everything I wanted was achieved on time. We would’ve released sooner, but I kept adding to the scope.

Do you have any advice for potential customers?

Go to them with as much information as possible; they'll complete exactly what you want.

BACKGROUND

Please describe your company and position.

I am the Founder & Managing Director at Lawnsmith Australia Pty Ltd of Lawnsmith Australia Pty Ltd

Describe what your company does in a single sentence.

We’re a platform built for media production professionals — from videographers and directors to editors and equipment providers — who need a smarter way to connect, collaborate, and get projects done. Our goal is to simplify the entire production lifecycle by offering a digital space where creatives and companies can find talent, rent gear, and manage workflows in one place. My role involves overseeing product development and ensuring our tech aligns with the fast-moving needs of content creators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• We wanted to build a clean, functional web platform for media professionals — something user-friendly, visually sharp, and scalable. Our mission was to close the communication gap between individuals and businesses in the video production world, and give them the tools to easily collaborate, trade services, and manage their projects end to end.
• Their team was flexible about embedding directly into our processes
• ● Their past reviews and work ethic showed us they were serious about quality And on top of that, their pricing was fair and transparent, especially for the level of skill we were gaining access to.

SOLUTION

How did you find EB Pearls?

Online Search

Why did you select EB Pearls over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We kicked things off with a discovery phase and set expectations on how the augmented team would work with us. Wireframes for over half the platform were delivered quickly, and we jumped into feedback loops right away.
 The UX/UI team was collaborative and fast, and our feedback was implemented smoothly throughout the design process.

Once development began, we worked closely with the EB Pearls developers — testing builds regularly, fine-tuning features, and making decisions in real time. We were looped in for each version of the product, which made it easy to test early and iterate fast.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website went live right on schedule, and we’ve had excellent feedback from users — especially on the ease of navigation and overall usability. It’s clear the time we spent on getting the details right early on really paid off.

The development team also ensured the codebase was solid, scalable, and well-documented — which has made handovers and updates far easier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very effective. We had weekly sprint reviews, proactive updates from the Product Manager, and real-time collaboration with developers when needed. The team was organized, responsive, and easy to work with. Even when things changed mid-sprint, they adapted without fuss.

What was your primary form of communication with EB Pearls?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of their people. Every developer we worked with was skilled, thoughtful, and solutions-driven. You can tell they take pride in their craft, and that shows in the way they communicate and build.

Also, their level of patience and attention to feedback was refreshing. They never rushed the process, and they genuinely cared about the outcome.

Are there any areas for improvement or something EB Pearls could have done differently?

Early on, the pace felt a bit slower than expected — but once we saw the level of polish and stability in the final product, we understood why. EB Pearls prioritized long-term quality over short-term speed, and it was the right call.

BACKGROUND

Please describe your company and position.

I am the Founder of Year Glance

Describe what your company does in a single sentence.

Year Glance is the premium year planning tool that connects all your online calendars into one beautiful view. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• As a growing company that deals with cutting-edge technologies, we needed a website that not only served as a comprehensive showcase for our products and services but also enabled easy interactions for potential customers and partners.

SOLUTION

How did you find EB Pearls?

• Online Search
• Clutch Site

Why did you select EB Pearls over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from EB Pearls were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

EB Pearls delivered an exceptional solution that exceeded our expectations. The scope of work was extensive and covered the full development lifecycle, starting from the initial planning and design stages to the final delivery and deployment. The project included:

• Custom Web Design and Development: The team at EB Pearls created a sleek, modern, and responsive design that highlighted our IoT solutions. They ensured the website was easy to navigate, even for those unfamiliar with the technical aspects of our industry.
• Content Management System (CMS): They integrated a robust CMS that allowed us to easily update product details, case studies, and blog posts, empowering our internal team to keep the content fresh and relevant.
• Product Showcase and Integration: EB Pearls designed a section dedicated to showcasing our products in a modular and engaging way. This was crucial for educating potential clients about the versatility of our solutions.
• Interactive Features and Customization: Given the nature of our business, EB Pearls implemented interactive elements that allowed users to better understand our IoT solutions, such as an interactive product configurator and detailed solution breakdowns.
• SEO and Optimization: They ensured that the website was optimized for search engines and provided a solid foundation for future marketing initiatives, ensuring that we could reach our target audience effectively.

The team’s attention to detail and their ability to understand the technicalities of our business while making sure the website was accessible to everyone made the whole process smooth and productive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website launch was a huge success. It was exactly what we needed: professional, easy to use, and capable of representing the complexity of our offerings in a digestible manner. Our customers have found it much easier to explore and understand our products, and we’ve received positive feedback on how intuitive the site is to navigate. The website now acts as a central hub for our marketing efforts, driving more inbound interest and inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EB Pearls made sure that all deliverables were met on time, and the communication was seamless throughout the project. We were impressed with their project management capabilities. The team was always proactive, providing regular updates and meeting deadlines without compromising quality. If there were any changes or requests from our side, they were quick to respond and handled the adjustments with professionalism. 

What was your primary form of communication with EB Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about working with EB Pearls was their deep understanding of both design and technology. They weren’t just focused on building a visually appealing site; they also ensured that the technical functionalities were perfectly aligned with our business needs. Their ability to offer creative yet technical solutions that fit our vision was invaluable. They made a point to understand our business and challenges, which resulted in a website that truly supports our mission.

Are there any areas for improvement or something EB Pearls could have done differently?

In terms of areas for improvement, the only thing I can think of is that there was a slight delay in the initial timeline for the design phase. However, this was entirely due to some unforeseen adjustments we made to the scope mid-way through the project, and EB Pearls handled it with complete professionalism. Overall, they adapted to every challenge with grace, and the delay didn’t impact the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the VP of Engineering of Mathison Technologies Inc

Describe what your company does in a single sentence.

Mathison is a platform designed to foster more equitable and inclusive workplaces. We leverage technology to assist organizations in developing, tracking, and implementing their DEI initiatives through a data-driven approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• We needed staff augmentation very early on in our journey towards where we are right now. Specifically, we need backend developers (Elixir) and Frontend Developers as well (React). Mindsea was not only able to provide us with the developers for those roles, they subsequently provided us with Designers as well.

SOLUTION

How did you find EB Pearls?

• Online Search
• Clutch Site

Why did you select EB Pearls over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EB Pearls’ solution encompassed the full development of our website, focusing on usability, responsiveness, and scalability. They worked closely with our in-house team to understand our products and target audience, which helped them design a site that was both visually appealing and functional. The website needed to integrate with various third-party APIs, including customer support and CRM systems, to streamline our operations. Additionally, we required a secure platform that could handle large amounts of data and scale as our customer base grew.

Key deliverables included:

Website Design & Development: A modern, clean, and intuitive design that reflects the innovative nature of our IoT solutions.
Custom Content Management System (CMS): To enable our team to manage the website content independently, including technical documentation, blog posts, and case studies.
API Integrations: For customer support and CRM management, to ensure seamless communication with clients.
Mobile Optimization: Ensuring the site was fully responsive and functional across all devices, especially given that many of our clients access the site from smartphones.
Security Features: Implementing secure login processes and data encryption to protect sensitive client information.
Throughout the development process, EB Pearls ensured regular communication, sharing wireframes, mockups, and updates for our approval. They were incredibly proactive in addressing any challenges that arose and adapted their approach as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes was an increase in customer engagement. The website’s clear structure allowed visitors to easily access product details and request more information, leading to an uptick in inbound inquiries. Our sales team reported higher-quality leads, as the website had effectively educated potential customers on our products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regarding project management, EB Pearls was exceptional. They kept us informed at every step of the process, meeting deadlines without exception. Their team responded quickly to our needs, whether it was troubleshooting an issue or adding a new feature. Their transparency in communication made it easy for us to feel confident that everything was progressing on schedule.

What was your primary form of communication with EB Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about EB Pearls was their ability to take our complex product offerings and turn them into something simple, digestible, and visually compelling. Their attention to detail and dedication to understanding our business set them apart from other web development firms we’ve worked with in the past. They didn’t just develop a website—they delivered a powerful tool that helped us showcase our business in the best light possible.

Are there any areas for improvement or something EB Pearls could have done differently?

As for areas of improvement, I truly believe EB Pearls has mastered their craft. If I were to suggest something, it would be to perhaps offer more post-launch optimization services, such as performance monitoring or user behavior analysis. That said, this wasn’t a critical need for us at the time, but it could be a useful service for clients looking to continuously enhance their website performance.

BACKGROUND

Please describe your company and position.

I am the Director of KnoDTec Solutions Pvt. Ltd.

Describe what your company does in a single sentence.

Engineering services company offering services in the area of Embedded product and IoT solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• Include more technology partners to increase number of customers

SOLUTION

How did you find EB Pearls?

Referral

Why did you select EB Pearls over others?

• Close to my geographic location
• Referred to me

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile application for customer webserver integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ontime deliverables, finding solutions to the complex requirements of the customer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes deliverables were on time

What was your primary form of communication with EB Pearls?

Virtual Meeting

What did you find most impressive or unique about this company?

They were competent in mobile application development

Are there any areas for improvement or something EB Pearls could have done differently?

Not at this moment.

BACKGROUND

Please describe your company and position.

I am the Principal Broker of Sovereign Real Estate

Describe what your company does in a single sentence.

Sovereign Real Estate is the leading real estate brokerage in Upper Manhattan

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• I hired EB Pearls with the specific goal of revamping our real estate website and developing a user-friendly mobile application to enhance our online presence. Our objective was to provide a seamless and engaging experience for our clients while showcasing our properties effectively.

SOLUTION

How did you find EB Pearls?

• Online Search
• Clutch Site

Why did you select EB Pearls over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by EB Pearls was comprehensive and well-executed. They designed and developed a modern, responsive website that incorporated advanced search features, property listings, virtual tours, and interactive maps.

Additionally, they created a user-friendly mobile application for both iOS and Android platforms, allowing our clients to access property information on the go. The key deliverables included a visually appealing website, a functional mobile app, and seamless integration with our existing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were highly impressive and demonstrated significant progress and success. Our website traffic increased by 50% within the first three months of launching the revamped site, leading to a noticeable boost in lead generation and inquiries. The mobile app received positive feedback from our clients, who appreciated the intuitive user interface and quick property search functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EB Pearls showcased exceptional project management skills throughout the engagement. They consistently delivered items on time and efficiently managed our evolving needs. Whenever we requested changes or updates, they promptly addressed our requirements and provided regular progress updates, ensuring that our project stayed on track. Their responsiveness and proactive approach greatly contributed to the project's success.

What was your primary form of communication with EB Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about EB Pearls was their ability to understand our specific needs and translate them into a polished and functional digital solution. They took the time to conduct thorough research on our target audience and industry, resulting in a website and mobile app that perfectly aligned with our brand identity. Their attention to detail, creative problem-solving, and commitment to delivering high-quality work were truly exceptional.

Are there any areas for improvement or something EB Pearls could have done differently?

NO, BEST TEAM TO WORK WITH

BACKGROUND

Please describe your company and position.

I am the Managing Director of MSWT

Describe what your company does in a single sentence.

Motor Vehicle Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• Web Application Development

SOLUTION

How did you find EB Pearls?

• Online Search
• Referral

Why did you select EB Pearls over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed an online platform mswt.com.au for us which a go-to destination for top deals on wheels and tyres. The site provides a seamless user experience, featuring a search function for tailored tyre selection, a booking system for convenient installations at over 100 locations nationwide, and a transparent payment process with no upfront fees. 

They developed our web application using PHP and they divided the development process into 3: UI/UX Design, Front End Development and Back End Development. Also they did SEO Optimization for the online platform On-Page SEO and QA/QC.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An online platform which is a go-to destination for top deals on wheels and tyres. The site provides a seamless user experience, featuring a search function for tailored tyre selection, a booking system for convenient installations at over 100 locations nationwide, and a transparent payment process which made it easier for our potential client to do transactions with us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They displayed high-level professionalism as each of the team members are professionals in their field.

What was your primary form of communication with EB Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team spirit and communication skill, they really made it easy for us to understand the whole development process.

Are there any areas for improvement or something EB Pearls could have done differently?

There's always room for improvement and I believe they will surely be the best out there.

BACKGROUND

Please describe your company and position.

 I am the Founder of a retail company 

Describe what your company does in a single sentence.

Luxury designer clothing and accessory hire marketplace that facilitates the borrowing and lending of fashion items.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• Website development
• UX and UI

SOLUTION

How did you find EB Pearls?

Referral

Why did you select EB Pearls over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked closely with EB Pearls on our web app from UX and UI stage through to web development and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team excelled at delivering a great product with complex features and capabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The build took longer than expected, partly due to more tasks being added to the scope but also partly due to delays during covid, annual leave or sick days in the beginning that really slowed down the UX and UI progress. During this stage the work wasn't completed before their planned leave which wasn't ideal. Besides that the team has been diligent at completing development sprints on time and responding to our needs and urgent bugs.

What was your primary form of communication with EB Pearls?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

EB Pearls has excellent internal processes that happen behind the scenes which enable me to continue to run my business without distraction and I can trust that they are working to get the job done.

Are there any areas for improvement or something EB Pearls could have done differently?

As mentioned earlier, there were times in the beginning where the team took some planned leave including the project manager, UX and UI designer and the work wasn't completed prior so this caused delays - often they were just small tweaks and feedback - or there was no one to run the meeting in Binisha's absence until this was requested from my side. We were impacted by the pandemic during this time but I felt like we could have wrapped up this phase sooner.
The night prior to our public launch we found out the team had a public holiday after previously confirming we would have support should anything go wrong. The team has improved their communication since then around public holidays but this is really important to know. Lastly, Ivan's communication and support dropped off towards the end of the project before hearing about his resignation so I began chasing Ray on progress instead.
Sometimes it was days between replies from Ijan however Ray has been excellent since taking over.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Arttteo

Describe what your company does in a single sentence.

I'm the CEO of Artteo software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EB Pearls to accomplish?

• EB Pearls was engaged to perform a Product Scoping exercise and create a Proof of Concept for an essential technological element of our envisioned product, aiming to refine the required feature sets for our Minimum Viable Product (MVP) and validate the feasibility of building a product aligned with our value proposition.

SOLUTION

How did you find EB Pearls?

Online Search

Why did you select EB Pearls over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from EB Pearls were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Throughout several days of detailed discussions, EB Pearls guided us through a structured inquiry process to uncover crucial concepts and feature sets. They challenged us in various domains and expanded our perspectives in others. These discussions were subsequently consolidated into multiple deliverables, enabling us to advance to the next phase. 

Within these discussions, we recognized the necessity of testing a specific set of technologies, and EB Pearls generously extended their software development services for this purpose. Simultaneously, we made progress on developing the Proof of Concept, which proved to be successful.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Thanks to the project, we have gained the momentum to advance our startup and are excited about collaborating with EB Pearls for the extensive software development endeavor ahead.

What was your primary form of communication with EB Pearls?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, the project management was satisfactory, although there were instances where we needed to proactively request delivery schedules and status updates, particularly when the two interrelated tasks were dependent on each other.

What did you find most impressive or unique about this company?

One notable aspect of EB Pearls is their remarkable approach, as they did not simply perceive themselves as a service provider. Instead, they embraced the role of a co-founder, wholeheartedly investing themselves in the project. Their dedication was evident as they prioritized the success of the engagement over their own business development efforts. This level of commitment and selflessness was truly commendable.

Are there any areas for improvement or something EB Pearls could have done differently?

We would like to offer a couple of areas for improvement that could enhance the overall experience. Firstly, more timely updates on the project status would be beneficial, ensuring that clients are consistently informed about the progress being made. 

Additionally, increasing the exposure of clients to the technological aspects of the engagement would provide them with a deeper understanding of the project and foster better collaboration. These improvements would contribute to an even more satisfactory experience.