E-GUIDER

BACKGROUND

Please describe your company and position.

I am the Director of SKS Tours

Describe what your company does in a single sentence.

Tour Planner and Operator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire E-GUIDER to accomplish?

• Business Digitalization
• Tech Maintenance
• Business Growth Support

SOLUTION

How did you find E-GUIDER?

Clutch Site

Why did you select E-GUIDER over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from E-GUIDER were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

E-GUIDER has been engaged to provide comprehensive Digital Business Growth Support, Tech Maintenance, and various management-related outsourcing solutions. Their key responsibilities include ensuring the client's digital platforms run smoothly by providing regular tech maintenance, system updates, and security checks. 

E-GUIDER also offers consulting services, helping clients strategize for long-term business growth. Key deliverables include optimization of digital assets, implementation of tech solutions tailored to business needs, and offering continuous support in management tasks to improve operational efficiency. Their ongoing services aim to enhance business scalability and drive sustainable growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

E-GUIDER’s efforts resulted in significant progress, including a 15% increase in traffic due to improved digital strategy, and a 35% growth in sales conversions through optimized online platforms. Their tech maintenance services led to a 40% reduction in system downtime, improving operational efficiency. 

Additionally, client feedback highlighted enhanced user experiences and smoother management processes. E-GUIDER’s consulting and outsourcing solutions helped the business achieve greater scalability, demonstrated by a 30% improvement in overall operational workflow and the successful launch of key digital marketing campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

E-GUIDER handled the project very professionally. They always delivered the tasks on time and were very responsive to our needs. Their team demonstrated a high level of flexibility and adaptability, allowing all changes and requests to be handled smoothly and efficiently. 

They kept us continuously updated on the progress of the project, and their structured communication contributed to a seamless work process. Throughout the project, they demonstrated commitment to delivering high quality solutions and ensured our goals were met within the set timeframes.

What was your primary form of communication with E-GUIDER?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed the most about E-GUIDER was their exceptional commitment and ability to deliver customized solutions. Their unique combination of technical expertise and customer-focused service really made them stand out. We especially appreciated their ability to understand our needs and quickly adapt to changes during the course of the project. Their team demonstrated an outstanding focus on detail and QC, making us always feel confident with their work.

Are there any areas for improvement or something E-GUIDER could have done differently?

Their services have been exceptional, always on time, and delivered with the highest level of professionalism. They consistently exceed expectations and provide top-notch solutions.