Brainvire

BACKGROUND

Introduce your business and what you do there.

I’m the owner of SurpriseWOW, a gifting platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

I needed a lot of work done and needed to hire a company that could handle developing a hybrid application.

SOLUTION

What was the scope of their involvement?

We wanted a hybrid application that would be accessible on various platforms and would require special programming. Along with being for the web, Android, and iOS, Brainvire Infotech Inc’s team connected the backend of the app with AWS and MailChimp.

Our app has an individual side and commercial side. Customers using the app can log-on and see a gallery of pictures. We make it simple for users to send a gift card that comes inside a gift box that runs with a timer. Users can’t see what’s inside until the timer is up. They can also see the countdown timer in their inboxes. We also work with franchisees and corporations where our team builds out templates for their email ads.

What is the team composition?

Along with Chintan (CEO & President, Brainvire Infotech Inc), Ravikant (Senior Business Analyst, Brainvire Infotech Inc) oversees a team that I also interact with. Some team members handle the web portion, mobile app, and AWS.

How did you come to work with Brainvire Infotech Inc?

I actually found them on Clutch. I liked the layout and content on their website. I also liked that I was able to get right in touch with their team. I reached out to Chintan, and he put together a team. Being able to get directly in touch with the executives of the company made the difference with getting started.

How much have you invested with them?

We’ve invested about $30,000 so far.

What is the status of this engagement?

Our engagement with Brainvire Infotech Inc started in March 2019. We have a long schedule and have a lot of updates coming out in the next few weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a pleasurable experience working with Brainvire Infotech Inc. I’ve worked with other developers, and I certainly think they’re a cut above the others. The quality of work has been excellent. I’ve been doing this for six years, and they’ve been my favorite to work with.

Most companies don’t have team members with various capabilities like Brainvire Infotech Inc. They have to find the resources outside of the company. Brainvire Infotech Inc’s team has an in-depth amount of knowledge in various services. They have a large workforce that they’re able to pull from.  

How did Brainvire Infotech Inc perform from a project management standpoint?

We communicate in all kinds of ways. Besides phone calls, they’ll email me if they need to talk and vice versa. It’s been a real pleasure to speak to them whenever I need to. They’re right there for me and my business. Ravikant is the perfect gentleman. Having offices all over the world makes them accessible and easy to work with. Trello is another tool we use for communication.

What did you find most impressive about them?

I can’t say enough positive things about Brainvire Infotech Inc. Their professional team is attentive and capable. They can meet all of my needs and deadlines. Brainvire Infotech Inc is an exceptional company to do business with.

Are there any areas they could improve?

I think they’re doing a fine job. Because of how great a company they are, their team is going to grow tremendously. I’ve referred them to numerous customers because of how easy they’re to work with.

Do you have any advice for potential customers?

Clients are going to find that their services are better than anything that they’ve used before. My tip would be that you’re in the right hands.

BACKGROUND

Introduce your business and what you do there.

We’re a lab investment manufacturing and distribution company with offices in India and now in the US. I’m the CEO of the US office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We are expanding our presence in the Western market. Because of this, we decided to approach Brainvire Infotech Inc to develop our online e-commerce platform for sale in those markets.

SOLUTION

What was the scope of their involvement?

There were various aspects to the project. We started with the UX/UI design before moving into the core development using WordPress. There were a few complex features needed that had to go through HTML and CSS. They created a landing page with a rotating carousel that showcases different products, events, and awards we’ve received. This dynamic aspect is to attract users to the promotions and products we offer.

They built a product and category page that is pretty standard. We have product cards listed with a summary of reviews, the actual review, and ratings for each product. Users can choose what they want to purchase and search within that product category. With the search functionality, users can find the items they’re looking for and explore the relevant product categories. We also have a product detail page where users can zoom in when they hover over the image. Users can see the features, and then at the bottom of the page, find multiple tabs with specifications and instruction manuals. Users can view and leave reviews, which are reflected instantaneously on the platform.

There are payment processing and checkout functionalities as well. Once users add products to their cart, they can view, apply for promotions, and provide their addresses and payment information. Stripe was used for that integration, and at the time, the order is placed, and users receive a confirmation email. Once the product is shipped, they receive another email with tracking information. Any time, users can chat with a customer service representative through the Zoho chat function.

With the blog, we can add articles with images and promotions. We write about the products and link them within the articles. Users can read the blog post and then view the referenced product. The same blog posts are used for our email marketing campaigns. All of this is also optimized for mobile with the same functionalities in a different UI.

What is the team composition?

During the project, I’ve been assigned a project manager and technical lead. We have someone in charge of web and mobile optimization, and a person who focuses on SEO and social media marketing that works independently of the team. There were between five or six developers that worked on the project during its lifecycle. There are WordPress developers, developers in charge of the payment and live chat integrations, and a few blogging experts.

How did you come to work with Brainvire Infotech Inc?

We ran through an expensive research phase. After that, we created a list of about 20 companies. Our team contacted about ten of the best and requested RFQs. We talked to the top five. After conversations with an analyst from Brainvire Infotech Inc and their CEO, I was able to speak with their management team. We felt comfortable with their expertise, relationship management with clients, and quote to move forward with them.

How much have you invested with them?

In total, we’ve spent close to $50,000.

What is the status of this engagement?

Our engagement with Brainvire Infotech Inc began in September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is live, but we’re pushing out several changes and features that should be finished in a couple of weeks. Brainvire Infotech Inc performs extremely well, producing excellent results. Their team has been on time, delivering what we wanted coming into the project. We couldn’t be happier. It’s been a great experience, and I would use them for future projects.

How did Brainvire Infotech Inc perform from a project management standpoint?

For the most part, we communicate at least once a week. I talk with both the project manager and technical lead through email but mainly work with the project manager. The technical lead is always in the know about what’s going on and what needs attention at any point in time. We meet with the project manager and any relevant developers for that week. I share any concerns and changes, or any iteration I want them to execute. The scheduled meetings and consistent communication kept our teams on track. Their team was able to hear our thoughts and feedback weekly as opposed to waiting a longer period.

We used Skype and used screen sharing to share current developments. They used Jira a little to hear my comments on any changes they’re making, and then we also had Excel sheets to track progress. Any changes or recommendations I had were listed in the sheet, and I could follow what was done, scheduled, or in progress. They may have been using other tools internally, but I was satisfied with the sufficiency of the Excel sheet because it kept me up to date.

What did you find most impressive about them?

I appreciated their communication and project management style. It differentiated Brainvire Infotech Inc from other similar providers. They excel in managing the product and their team, delivering high-quality results on time.

Are there any areas they could improve?

For this type of project, I don’t see any reason for improvement. Brainvire Infotech Inc delivered precisely what I wanted.

Do you have any advice for potential customers?

Ask for a lot of quotes because that gives you negotiating power and an understanding of the right market rate for the project you’re working on. Clients should also talk to their project manager in advance to develop an efficient working relationship.

BACKGROUND

Introduce your business and what you do there.

I’m a partner and the head of IT and development at TryMawqif LLC. We offer an app that simplifies parking by capturing and sharing images of license plates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We hired Brainvire Infotech to design and build an app that provides a cashless and ticketless parking experience.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech is designing and developing our application from scratch. We didn’t provide any documentation or sketches to their team, and they’ve completed all of the initial design work.

The team guided us through the payment gateway feature and showed us how the payment process would flow. They’ve also designed a digital wallet within the app that will let users manage payments. Brainvire Infotech is still working on the UI for the app, and it will eventually be available for download on iOS and Android devices.

What is the team composition?

I speak with their CEO on occasion, and I’ve met six or seven other people from their company. They've assigned us a project manager and at least one UI designer.

How did you come to work with Brainvire Infotech Inc?

We found Brainvire Infotech on Clutch. We chose them because of their positive reviews and competitive prices.

How much have you invested with them?

We’ve spent $12,500 at this point.

What is the status of this engagement?

They started working on the designs in March 2019. The project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m pleased with their work, and they’ve met the high expectations that I had coming into the partnership. I’m excited to see how the app will look after they finish the final version.

How did Brainvire Infotech Inc perform from a project management standpoint?

We typically communicate through email, WhatsApp, and Google Hangouts. Brainvire Infotech is very proactive and will follow up with a call or a text whenever we are late with our feedback. I appreciate their dedication to expediting the project. I can tell that they are enthusiastic about their work.

What did you find most impressive about them?

I’ve been impressed by their responsiveness. They’re never too busy for me and will always free up time when I need to get ahold of them. We’ve also benefitted from their experience working with other companies in Kuwait.

Are there any areas they could improve?

So far, they’ve been an ideal partner. Nothing sticks out at the moment.

Do you have any advice for potential customers?

Make sure that you know what you want before you reach out to Brainvire Infotech. Having a broad scope or adding new requirements after each milestone will make the project difficult for both parties. 

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an e-commerce wholesaler.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc.?

I needed help developing and managing a Magento web application.

SOLUTION

What was the scope of their involvement?

Brainvire developed a web-based application on Magento that acts as a marketplace for users to sell products, including custom features and API integrations as requested. 

What is the team composition? 

I work mostly with Bharat (Head of Digital Marketing, Brainvire Infotech Inc.) and Sachin (Senior Software Engineer, Brainvire Infotech Inc.) who occasionally visits our office on site. 

How did you come to work with Brainvire Infotech Inc.?

They were referred to us and, after meeting with one of their owners in person, we felt they were a good fit. Even though they're offshore developers, it's added a lot of value being able to meet face-to-face with some members of their team.

How much have you invested with them?

The total project is budgeted at $50,000, but I'm not sure how much has been spent yet. They submit invoices for hours worked every couple weeks.

What is the status of this engagement?

We've been working with them since January 2019 and, although the site just went live in May, we continue to work with them to develop more features. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire has done an excellent job of understanding and executing our requirements. They ask the right questions before getting started on any phase of work, so it's always done by the next day. Other overseas vendors seem to experience more delays, waiting to ask questions after they get started on the work. 

How did Brainvire Infotech Inc. perform from a project management standpoint?

They're highly collaborative and relatively quick to turn around deliverables. We mostly communicate through Skype and track progress in Jira. 

What did you find most impressive about them?

I'm very impressed they've been able to meet with us in person and show us some solid examples of different solutions from the start of the engagement. They've also been great at communicating and providing results. 

Are there any areas they could improve?

Nothing yet. 

Do you have any advice for potential customers?

Define project specifications as clearly as possible and meet with their team to flesh out requirements. I'd also suggest submitting questions to their team, because they're good about thoroughly responding to any uncertainties line by line. 

BACKGROUND

Introduce your business and what you do there. 

We're a technology provider. We primarily do software development, but we cover a plethora of IT consulting services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc? 

We've partnered with Brainvire Infotech Inc on several projects. In this particular project, we had a local client who was looking for a solution that had to be implemented in PHP.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc helped us work with a third-party vendor. Using a PHP framework, they focused on extending an existing single sign-on implementation and secure payment processing for a financial portal. They implemented OpenSSL to manage the single sign-on and exchange of data.

What is the team composition?

I mainly worked with one full-time developer. Other resources were brought in for specific tasks as needed.

How did you come to work with Brainvire Infotech Inc? 

We'd first heard of them a while ago. We had an opportunity to meet their CEO. He came to our office, and that's how we established a relationship. His desire to meet us in person really stood out. We were impressed by their resume and the pool of resources that they bring to the table. 

How much have you invested with them?

We spent about $5,000.

What is the status of this engagement?

The project took place from October 2018–January 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From my perspective, the quality of their work was extremely high. The biggest challenges in the project were working together with both the client as well as the third-party vendor. The vendor’s mobility was limited, and their transparency and cooperation was questionable. Brainvire Infotech Inc was able to work through those issues alongside me. 

How did Brainvire Infotech Inc perform from a project management standpoint? 

We prepared quite a bit before the project started. We talked about how we'd use Jira so there were no issues in project management. It was a very organic project. Brainvire Infotech Inc did a good job handling the frequent requirement changes. I worked directly with their developer, which worked well. Given the differences in time zone (the client was in Florida and Brainvire Infotech Inc is in India), they were extremely cooperative. They were willing to be available in the middle of night in order to accommodate the project. 

What did you find most impressive about them?

Brainvire Infotech Inc’s quality of work, availability, and level of effort were all excellent. More than anything, we appreciated their ability to dedicate a resource with a targeted skill set to our project. The developer didn't simply have the skill set on paper but was competent and communicated well. 

Are there any areas they could improve? 

There’s nothing I can say based on this project’s specific technical requirements. I can't speak to a larger enterprise project, but I can't get knock them for anything. 

Do you have any advice for potential customers? 

This isn’t specific to Brainvire Infotech Inc, but the biggest challenge is expectation management. Take the time to flesh out the goal of your project, budget, timeline, and functional requirements before work begins.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of txtbee, a text service CRM startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed an affordable software solution to developed an MVP within our budget.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech developed our texting CRM web app from scratch. They helped obtain the domain, purchase a web certificate, and receive the required server hosting. I handled the infrastructure setup, while their team worked on the backend.

What is the team composition?

We mainly worked with a project manager and a team member on the business side.

How did you come to work with Brainvire Infotech Inc?

I found Brainvire Infotech on Clutch. Their affordability attracted us.

How much have you invested with them?

We’ve spent over $10,000. They are paid per job.

What is the status of this engagement?

We started working with Brainvire Infotech in September 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire Infotech did a high-quality job. If we notice any bugs, their team fixes it within a few days.

How did Brainvire Infotech Inc perform from a project management standpoint?

The project manager worked on the technical side, critically involved in getting everything implemented. They’re on top of everything when it comes to communication, pinning me down to make sure things done. We generally use Slack. Dealing with time zone differences, they try hard to get work done as quickly as possible and provide support when needed.

What did you find most impressive about them?

Brainvire Infotech is willing to go the extra mile to finish a project. I appreciate their speed of communication. They stick to their estimates and make sure their client’s vision is manifested.

Are there any areas for improvement?

No, there are none that I can think of.

Do you have any advice for potential customers?

Be prepared for a communication barrier working with non-native English speakers. Clients should also make sure the project manager and technical team are on call at all times.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO at an incentive marketing firm. We put together rewards programs for company employees or customers, such as customer loyalty, sales incentives, safety awards, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We have a few different products to help us accomplish our business goals, and we needed a partner to build and manage those tools.

SOLUTION

What was the scope of their involvement?

So far, we’ve finished three projects with Brainvire Infotech Inc, all in .NET. The biggest project was an event tickets platform that had API integrations with other vendors and allowed users to redeem their points for sporting events, concerts, theme parks, etc. They finished the interface, which can plug into any database or platform.

They also worked on our website and web-based products, updating them to meet our goals and expectations. They even built SQL databases that interact with some of the products we offer. Currently, they’re building a payment gateway that allows people to sign up for our services and pay for the membership with a credit card or PayPal.

What is the team composition? 

We’ve had a different point of contact for each project.

How did you come to work with Brainvire Infotech Inc?

Our previous developer wasn’t able to dedicate enough time to our projects, so he asked us to find a company that could do a lot of the coding. I searched online for .NET developers and saw that Brainvire Infotech came to the U.S. frequently and did good work, so I hired them.

How much have you invested with them?

We’ve spent about $20,000–$25,000.

What is the status of this engagement?

We partnered in January 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done good work and completed every task. Some of the products haven’t fully launched yet, but the ones that have function well. Some of the coding wasn’t formatted correctly, but they quickly fixed that.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re easy to communicate with. They have Jira, but we don’t use it; we mainly talk via phone and email.

What did you find most impressive about them?

They’re always available and willing to take on any projects. They have plenty of resources and don’t keep us waiting when we need a team.

Are there any areas they could improve?

It’d be nice if we could work with the same person across multiple projects.

Do you have any advice for future clients of theirs?

If you’re working on a high-level and complex project, you may want a tech person on your side to explain what you want built.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Drift, an Indian scooter rental company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed someone to develop our iOS and Android applications to enable users to rent scooters. Brainvire Infotech Inc is especially design-focused, which is the most critical aspect for the success of a new platform with a new app.

SOLUTION

What was the scope of their involvement?

They developed our iOS and Android applications.

Before starting development, we iterated on the design thoroughly. We didn’t talk about development until my co-founders and I were happy with how the platform looked and felt for the consumer. We did some consumer research and showed the design to a few people and gathered their feedback, and Brainvire Infotech Inc was supportive and made edits and workflow changes based on the feedback we received from our potential customers. Once the design was finalized, we started our deep dive into development. We were able to do the iOS and Android applications in parallel.

We wanted to have minimum friction for new users to be onboarded onto the platform. We focused on the fluency of the registration, the login, and sign-up screens. We were able to achieve that by using a simple one-time passcode registration, which is common in India. 

The next challenge was to have the integration with the hardware. They were able to hit the ground running and connect with our hardware scooters and show their GPS location and movement on the app. 

They integrated Stripe for credit card processing. We also had a coupon integration so our early users could get discounts off the first few rides on the platform.

In addition to that, we also worked on a landing page for our platform, which is going to be on the website. Users can come and learn about our service and sign up for notifications.

What is the team composition?

My main point of contact was a lead business analyst. We had project managers who led the development from an execution perspective. We interfaced with a lot of different people on the team. 

How did you come to work with Brainvire Infotech Inc?

We did extensive research on Google, Clutch, and other review websites. We spent 4–5 weeks to find the right team using a methodical approach. We sent out RFPs to about 15 companies including Brainvire Infotech Inc. We shortlisted the top five companies based on their professionalism, pricing, and scoping of the project and interviewed their business development folks. We decided on two companies in the end and then chose Brainvire Infotech Inc. One of the major reasons we decided to go with them is because their CEO personally reached out to us to understand our project, to optimize our code, and to give background about his company and the kind of projects they had done before. That gave us a lot of confidence in them.

How much have you invested with them?

We spent $25,000. 

What is the status of this engagement?

We worked together from February until November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The way we designed and executed the onboarding process felt remarkably smooth, and we were happy with that. Their work with the hardware integration and implementation of the payment system was also fluent and smooth.

How did Brainvire Infotech Inc perform from a project management standpoint?

We received nothing but professional interactions from the team during the course of the project. There was a common project manager who was overseeing both projects. They were able to share learnings and insights across teams. Having this structure with the project manager was certainly useful. 

Any feedback that I gave to the project manager spilled down to both teams. The teams integrated my feedback into the app by the next week. It was fast turnaround time. We had weekly meetings with the project manager to monitor the progress and for me to give feedback on a weekly basis. We got quite close to what my expectations were.

They use an Excel sheet to track all the tasks that they outline during the scope of work. Then, they use that document to track if tasks are completed, partially completed, not done, or waiting for review. Every week, as they work on tasks, they update the spreadsheet and email it to me so I’m aware of their progress. On the backend, they also use a ticketing system where I could log bugs and any feedback I had on the status of the project.

There were four milestones. We paid 25% of the total amount at each milestone. I suggested adding a few milestones and dividing the payments up more, and they were flexible and modified the payment structure. Once they completed a milestone, they notified me and collected my feedback. Once both parties were in consensus that the milestone had been achieved, I made the payment.

What did you find most impressive about them?

They were able to pull in appropriate resources to fulfill the requirements of the projects. I thought Brainvire Infotech Inc was only a development company, but they assisted me with design as well, which was great. They are a single vendor for the whole project so I don’t have to go anywhere else.

Do you have any advice for potential customers?

Be thorough and design your scope of work with the Brainvire Infotech Inc team intricately. At the beginning of the project, know all the tasks that need to be completed so that you have a good estimate of the time that’s required and the cost estimate.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a live journaling app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We came up with an idea for an app and needed a company to help us develop it.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc developed our application for iOS and Android. The app is a journaling platform that allows users to upload photos and videos. It can also track location data to passively record where users go. It will then notify users when they visit a new area or revisit an area they’ve been into in the past month or year. We’ve included social media features as well.

We provided Brainvire Infotech Inc a general idea of what we wanted, as well as a logo and basic concept art. They turned that into a full scope and built it out.

What is the team composition?

We worked with Maharshi (Lead Business Analyst, Brainvire Infotech Inc) at first and then with two other team members. We’ve also interfaced with Chintan (President/CEO, Brainvire Infotech Inc) quite a bit.

How did you come to work with Brainvire Infotech Inc?

One of our partners had worked with their team on a web-based platform and recommended them to us. We reached out to Brainvire Infotech Inc, and they returned with a proposal that we accepted.

How much have you invested with them?

We’ve spent $150,000 so far.

What is the status of this engagement?

We started working together in May 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is ready to launch. We’ve had friends and family test it and give us feedback. Brainvire Infotech Inc continues to make improvements and bug fixes as needed. They’ve exceeded our expectations, and we look forward to future development projects with their team.

How did Brainvire Infotech Inc perform from a project management standpoint?

Their team accommodates our time zone differences and works hard to make themselves available during our workday. We appreciate their diligence and flexibility in this area. They also responded to issues right away; they fix bugs as soon as we point them out and have even made design changes in the middle of our project. We communicate via phone, email, Skype, and Google Docs. They’ve also visited our offices four times, which we’ve greatly appreciated.

What did you find most impressive about them?

We’d never developed an app before. The team was incredibly patient with us when we lacked direction and asked for design changes a few times. They also went above and beyond to deliver the best app possible for our users. We couldn’t be happier with our partnership.

Are there any areas they could improve?

Brainvire Infotech Inc could walk us through more of the app-building process. However, we’re otherwise thrilled with their work.

Do you have any advice for potential customers?

Make your vision and needs as clearly as possible. Learn about the app-building process beforehand so you know what to expect.

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of ATS Associates. We’re a company that provides computer software and hardware solutions to private companies as well as federal, state, and local government companies. We offer a full hardware and software solution to our customers and are certified as a HUBZone for the federal government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We were looking to outsource e-commerce development for our tech company.

SOLUTION

What was the scope of their involvement?

They’ve worked with our clients to set up e-commerce and CRM solutions. We had a client that was having some struggles getting their e-commerce business going. Brainvire came in and provided them with unique options for moving forward, using Magento for the solution.

What is the team composition?

Chintan (CEO, Brainvire Infotech Inc) and Maharshi (Lead Business Analyst, Brainvire Infotech Inc) were two of the people we worked with. Maharshi was the project manager for most of the work.

How did you come to work with Brainvire Infotech Inc?

We’d done our research on e-commerce companies and found that Brainvire had done extensive work for other companies, from whom we got references. We felt they were the best fit for us, so reached out and went from there. We knew how good they would be in terms of the ERP e-commerce space.

How much have you invested in them?

We have invested between $400,000–$500,000.

What is the status of this engagement?

We started working with them in October 2015 and are still working together on different projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is extremely high quality. Our clients have been very happy with it and have actually referred others to Brainvire as well. The team always responded right away to any small things that came up and took care of them.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’ve been excellent. Their commitment to working with our clients meant they were very helpful. It was very easy to communicate with our project manager—he responded to any issues our clients had and got his team to do what was needed.

We mostly communicated through phone and email. We had daily calls and smaller tasks were handled over the phone.

What did you find most impressive about them?

The quality of their work and the customer service they offer is the most impressive, in terms of their commitment to quality. If something wasn’t right, or if there was something a client didn’t like, they spent their time focusing on that and getting that fixed to the satisfaction of the customer.

Are there any areas they could improve?

No, there’s nothing I can think of that they could have worked on.

Do you have any advice for potential customers?

Be upfront about your needs. They’re working for their customers. If there are any problems, talk directly to the project manager as it’s the best way to get things done.