Awebstar Technologies Pte Ltd.

BACKGROUND

Please describe your company and position.

I am the CEO of Eden Of The East (rajatdas.com)

Describe what your company does in a single sentence.

We publish and sell books on Amazon.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Awebstar Technologies Pte Ltd. to accomplish?

• Design, build and manage our website

SOLUTION

How did you find Awebstar Technologies Pte Ltd.?

Online Search

Why did you select Awebstar Technologies Pte Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop my website. These are the deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work was done at fair speed and accuracy. Communication was very good. Willingness to accommodate special requests were gladly accepted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and responded positively to our needs.

What was your primary form of communication with Awebstar Technologies Pte Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

They were willing to go that extra mile to help and accommodate our needs. They did not turn down any of our requests.

Are there any areas for improvement or something Awebstar Technologies Pte Ltd. could have done differently?

Can't think of anything at the moment.

BACKGROUND

Please describe your company and position.

I am the Real estate broker of Boston Properties

Describe what your company does in a single sentence.

website design and development, seo services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Awebstar Technologies Pte Ltd. to accomplish?

• website development
• website maintenance
• crm optimization

SOLUTION

How did you find Awebstar Technologies Pte Ltd.?

Referral

Why did you select Awebstar Technologies Pte Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Awebstar Technologies Pte Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

website develpment and support, Crm optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It was a pleasurable experience working with Awebster for the period of 8 month. The results were satisfying.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were patient with our questions, requests, and tight timelines and provided clear explanations and solutions to problems. Throughout the process, the team at Awebster were always responsive and communicative. They kept us updated on progress and milestones and were always available to address issues that arose.

What was your primary form of communication with Awebstar Technologies Pte Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From start to finish, the team at Awebster, were easy to work with. their approach to web design and development is both consultative and collaborative. They took their time to understand our business needs and provided expert guidance on the best approach.

Are there any areas for improvement or something Awebstar Technologies Pte Ltd. could have done differently?

They delivered a perfect job, with a high level of professionalism, on schedule. They are indeed good at what they do. So no

BACKGROUND

Please describe your company and position.

I am the MD of Knuckout

Describe what your company does in a single sentence.

We are Beauty Services providers cross the world and headoffice in London

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Awebstar Technologies Pte Ltd. to accomplish?

• Website Redesign
• Salon Software

SOLUTION

How did you find Awebstar Technologies Pte Ltd.?

• Online Search
• Referral

Why did you select Awebstar Technologies Pte Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Awebstar Technologies Pte Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Design and crm development for our business

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Team is nice and they created proper flow diagram for us which helps to understand the end product they will provide to us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes its good

What was your primary form of communication with Awebstar Technologies Pte Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the support they provided. Their project manager was also really nice to work with

Are there any areas for improvement or something Awebstar Technologies Pte Ltd. could have done differently?

No all good Very fast developers.

BACKGROUND

Please describe your company and your position there.

I'm the founder of an ecommerce marketplace for users to buy and sell F&B products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Awebstar Technologies Pte Ltd., and what were your goals?

We hire Awebstar as the developer of our ecommerce marketplace website to enable users to buy and sell F&B product.

SOLUTION

How did you select Awebstar Technologies Pte Ltd and what were the deciding factors?

We did a relatively extensive research online and decided to engage Awebstar because it is a registered company in Singapore and good online reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Project kickoff and contract signing - 1st week 2. Business requirements gathering & analysis - 1st weeksigning 3. Web UI & UX Design Implementation - 6th week 4. Development of web functions and implementation - 11th week 5. Quality assurance, user acceptance testing and feedbacks - 12th week 6. Deployment & training - 14th week 7. Maintenance & support - 3 months

How many people from the Awebstar Technologies Pte Ltd team worked with you, and what were their positions?

3 person

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Awebstar lack the necessary business know how and integrity to carry out their professional duties and responsibilities as a website developer. During early engagement, Awebstar would promise the sky before signing the contract but deliver peanuts during website development.

Soon after receiving the initial payment, Awebstar would request for additional payment for requirements that have been agreed by both parties when signing the contract. If their request is not acceded to, Awebstar would suspend their work and become uncontactable for months. During website development, Awebstar also requires intense handholding and detail design guidance from the Client in order to meet the website requirements.

Besides this, Awebstar frequently fails to attend regular progress meetings without informing the client early due to other work commitment or unavailability of manpower resources. Please do NOT engage them for any service or you would regret wasting your time, effort and money. Below is an account of our unpleasant experience of dealing with Awebstar.

The project manager in charge of our project is Rohit Garg, whom we have discussed and negotiated on the requirements of website development and relevant fee to engage Awebstar as the website developer. Being concerned about possible future variation orders, we have explicitly drafted the operational requirements of the website and sent to Awebstar before signing the contract.

However, soon after we started the website development, Awebstar submitted a long list of items that would require additional payment. The additional payment requested by Awebstar was three times more than the original contractual amount. We tried to explain that if these items were not included, we could not meet the operational requirements and would not be able to operate the website as a business.

After much extended discussion, out of goodwill we agreed with Awebstar on a certain amount of additional payment in order to proceed with the website development. However, to our greatest disappointment, Awebstar soon went uncontactable again for months before replying us that they were unable to meet the website requirements and have decided to abort the project.

ventually, we agreed with Awebstar’s proposal to refund half of our payment together with the source code that they have developed so far. However, till today after going after Awebstar for four months, we have not received anything and Rohit Garg informed us that he has since resigned from Awebstar.

Now, we are in a dire and helpless situation with little hope of recovering any money, time and effort that we have spent to develop the website with Awebstar.

Describe their project management style, including communication tools and timeliness.

There is no proper project management. We communicated using skype and email. They are usually late for meetings after numerous reminders. They have also last minute cancelled meetings due to other work commitment on numerous occasions.

What did you find most impressive or unique about this company?

There is nothing we are impressed with Awebstar.

Are there any areas for improvement or something they could have done differently?

Awebstar would need to build up their team especially on their technical expertise to meet the Client's requirements.