Adrotack Global service Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the CEO of a telecommunications company 

Describe what your company does in a single sentence.

Call center services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adrotack Global service Pvt Ltd to accomplish?

• Adrotack objective to outreach the client's product to end customer

SOLUTION

How did you find Adrotack Global service Pvt Ltd?

Referral

Why did you select Adrotack Global service Pvt Ltd over others?

• Good value for cost
• Company values aligned

How many teammates from Adrotack Global service Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

scope of work performed in this project:-

1. Our team should collect the leads based on clients' requirements.

2. Identify the hot leads based on IVR call setup.

3. Reach out to the customer based on IVR agreement.

4. Also sharing the mails to the other customers to for future connects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the span of 2 months Our team achieves the Target set by the client and our team performed throughout the agreement period

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time

What was your primary form of communication with Adrotack Global service Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality of work and they never missed any deadlines with 100% accuracy levels 

Are there any areas for improvement or something Adrotack Global service Pvt Ltd could have done differently?

Not applicable 

BACKGROUND

Please describe your company and position.

I am an executive at Trendi Goods

Describe what your company does in a single sentence.

An E-commerce business where we are into selling the goods in Amazon & also in Flipkart.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adrotack Global service Pvt Ltd to accomplish?

• Bookkeeping
• Tax
• Finalize year end process

SOLUTION

How did you find Adrotack Global service Pvt Ltd?

Referral

Why did you select Adrotack Global service Pvt Ltd over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Adrotack Global service Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Adrotack should maintain day to day bookkeeping and delivering the activities without missing the SLA.
Adrotack should work on the automation to simplify the process.
Adrotack should file our tax and get the tax refund within the deadline.
Adrotack should complete the year end, quaterly, monthly activities above 98% quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adrotack maintained the day to day bookkeeping and completed the year end , quartely and monthly activities within the deadline and also 99.3% accuracy.
During the contract period Adrotack filed our tax on time.
Adrotack worked on the automation which have simplied 95% of the activities and also included more controls to avoid the manual errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they have delivered the project on time based on our expectation and also have informed us wher the dependency pending with ourside.

What was your primary form of communication with Adrotack Global service Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 In customer service outsourcing, Adrotack emphasizes professionalism, timeliness, and calmness under pressure, which are critical in sectors like education and night-shift support.

Are there any areas for improvement or something Adrotack Global service Pvt Ltd could have done differently?

As per our observation, we didnt find any improvement areas.

BACKGROUND

Please describe your company and position.

I am the CoFounder of an affiliate business company

Describe what your company does in a single sentence.

We are doing affiliate business from various platform like Amazon, Shopify, Flipkart etc..

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adrotack Global service Pvt Ltd to accomplish?

• Recording Day to day Revenue and expenses from multiple channels
• Business Consultant
• Tele caller

SOLUTION

How did you find Adrotack Global service Pvt Ltd?

• Referral
• Other

Why did you select Adrotack Global service Pvt Ltd over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Adrotack Global service Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Standartise our Accounting practices with automation.

Help to Marketing our affilate products

Continue as our Back end team for marketing and accounting 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the First time we have comprehensive revenue schedule. Team has created the controls and automation to reduce the manual error. Previously 10FTE to perform the accounting and telephone calling after outsourced to Adrotack it reduced to 4FTE, due to standartise the process and removing unwanted steps and suggesting best vendors and products. Outreach the marketing in different ways to reduce the cost to the company.. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Never missed SLA, if any extenuating circumstances we will alert ahead of deadlines to align both. Adrotack Global service Pvt Ltd shares valuable business advice to ensure our business growth

What was your primary form of communication with Adrotack Global service Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We never think that Adrotack is third party , however they plays vital role to develop our business and their motive is one solutions for all the business problems 

Are there any areas for improvement or something Adrotack Global service Pvt Ltd could have done differently?

Nothing to to improve their side

BACKGROUND

Please describe your company and position.

I am the CEO of Prime business consultant

Describe what your company does in a single sentence.

W are running a service oriented business like Consulting 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Adrotack Global service Pvt Ltd to accomplish?

• Finance and Accounting
• Business Consultant

SOLUTION

How did you find Adrotack Global service Pvt Ltd?

Referral

Why did you select Adrotack Global service Pvt Ltd over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Adrotack Global service Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

2018 I have started the consultation and I don't have idea on the accounting and Tax, So I have outsourced my Finance and Accounts to know the financial stability and also getting financial advice

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adrotack has done a fantastic job in terms of Automation, Process standardization, Controls, and effective communication. They helped us develop our consulting business strategy and gave sound financial advice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes They did, from the day 1 we don't have any SLA miss or incorrect transactions, any incorrect payments to vendors, also they properly documented all the supporting for audit purposes 

What was your primary form of communication with Adrotack Global service Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As they mentioned from day 1, many problems 1 solution did it. Why? Because Adrotack Has standardized my Finance and Accounts Processes and automated 95% of the Accounting Process. Never missed Deadlines, Zero Error Log.

Are there any areas for improvement or something Adrotack Global service Pvt Ltd could have done differently?

No,they did what best in Industry and ERP