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Top Help Desk Services in Malaysia

Ratings Updated: April 22, 2025

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14 Companies

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14 Companies

Country: Malaysia

List of the Top Malaysia Outsourced Help Desk Services

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Seargin

4.8 6 reviews

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Verified

Undisclosed

$25 - $49 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

10% IT Managed Services

15% BI & Big Data Consulting & SI

10% AI Development +7

10% Application Management & Support

10% Business Consulting

10% Cybersecurity

10% ERP Consulting and SI

10% Financial Consulting

10% Robotics Process Automation

5% Application Testing

Focus Areas

15% Help desk

60% Managed Software Application & Solutions

10% Network +2

10% Security

5% Other IT managed services

Seargin is an IT recruitment agency that specializes in providing expert consultants and candidates for various IT roles, including software development and IT infrastructure. The feedback from clients highlights Seargin's proactive communication, professionalism, and efficiency, with 100% of reviewers expressing satisfaction with their services and noting effective collaboration and candidate quality. No areas for improvement were mentioned by clients.

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Reviews mention Timely

Clients have consistently praised Seargin for their timely delivery and efficient project execution. One IT Manager noted that all projects went live on schedule with the expected quality, emphasizing the high responsibility and dedication of Seargin's consultants. The overall sentiment reflects satisfaction with the speed and quality of service, with no reported areas for improvement, indicating a strong alignment with client expectations regarding timeliness.

Multiple Projects for Multinational Food & Drink Corp

5.0 Sep 5, 2022

All projects went live on time and with the expected quality. Some consultants proposed process improvements which even more contributed to overall success. The collaboration has always been very successful.

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Qloud MSP

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Kuala Lumpur, Malaysia

Services provided

30% IT Managed Services

20% Cybersecurity

10% Cloud Consulting & SI +6

10% Document Digitization & Management

10% IT Strategy Consulting

5% BI & Big Data Consulting & SI

5% Business Continuity Management

5% Compliance Consulting

5% Digital Asset Management

Focus Areas

10% Help desk

10% Cloud Server Migration

10% Disaster Recovery +8

10% Hardware

10% IT Budgeting

10% Managed Hosting Services

10% Managed Software Application & Solutions

10% Network

10% Security

5% Governance & Compliance Assessments

5% Vendor Procurement & Selection

Qloud MSP, an IT managed services company, is headquartered in Kuala Lumpur, Malaysia. Established in 2011, the team specializes in IT managed services and Cybersecurity.
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FIXATE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

45% IT Managed Services

25% Customer Service Outsourcing

15% Business Consulting +2

10% Back Office Outsourcing

5% IT Strategy Consulting

Focus Areas

50% Help desk

20% Hardware

10% Network +2

10% Other IT managed services

10% Vendor Procurement & Selection

FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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ZEN-Y ICT SOLUTION

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Petaling Jaya, Malaysia

Services provided

50% IT Managed Services

30% Cybersecurity

20% Other IT Consulting and SI

Focus Areas

10% Help desk

30% Hardware

20% Managed Hosting Services +5

10% Disaster Recovery

10% Network

10% Security

5% Other IT managed services

5% Telecom

IT managed services company ZEN-Y ICT SOLUTION is located in Petaling Jaya, Malaysia. Their services include IT managed services and Cybersecurity.
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ServiceRocket

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

20% IT Managed Services

10% Application Management & Support

10% Cloud Consulting & SI +6

10% Custom Software Development

10% ERP Consulting and SI

10% IT Staff Augmentation

10% IT Strategy Consulting

10% Other IT Consulting and SI

10% Unified Communications Consulting & SI

Focus Areas

10% Help desk

10% Governance & Compliance Assessments

10% IT Budgeting +7

10% Managed Hosting Services

10% Managed Software Application & Solutions

10% Other IT managed services

10% Security

10% Software Evaluation

10% Software Expert Witness

10% Vendor Procurement & Selection

ServiceRocket is an IT managed services company founded in 2001. The midsize team provides IT managed services and IT strategy consulting.
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iCompuCARE Global Services Sdn Bhd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Petaling Jaya, Malaysia

Services provided

60% IT Managed Services

10% Cloud Consulting & SI

10% Cybersecurity +2

10% IT Strategy Consulting

10% Other IT Consulting and SI

Focus Areas

10% Help desk

30% Hardware

10% Disaster Recovery +6

10% Managed Hosting Services

10% Managed Software Application & Solutions

10% Network

10% Security

5% Other IT managed services

5% Telecom

ICompuCARE Global Services Sdn Bhd, an IT managed services company, is based in Petaling Jaya, Malaysia. They provide IT managed services and cloud consulting & SI and were established in 2000.
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Aventra Group

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

20% IT Managed Services

20% BI & Big Data Consulting & SI

20% Cloud Consulting & SI +2

20% DevOps Managed Services

20% ERP Consulting and SI

Focus Areas

100% Help desk

Aventra Group is a midsize data analytics company established in 2022. Their services include BI & big data consulting & SI and cloud consulting & SI.
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Scalemodel3dprinting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Subang Jaya, Malaysia

Services provided

20% IT Managed Services

20% Contract Manufacturing

20% Graphic Design +2

20% Product Design

20% Video Production

Focus Areas

100% Help desk

Scalemodel3dprinting, a Product Design company, is headquartered in Subang Jaya, Malaysia. They offer Product Design and Graphic Design and were launched in 2010.
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Ark IT Global Sdn Bhd

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Puchong, Malaysia

Services provided

40% IT Managed Services

20% Cybersecurity

15% Cloud Consulting & SI +2

15% Other IT Consulting and SI

10% ERP Consulting and SI

Focus Areas

20% Help desk

30% Hardware

25% Other IT managed services +2

15% Network

10% Security

Ark IT Global Sdn Bhd is an IT managed services company. The team focuses on IT managed services and Cybersecurity, and the firm is in Puchong, Malaysia.
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Integrated Global Solutions Sdn Bhd

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Subang Jaya, Malaysia

Services provided

20% IT Managed Services

20% Cloud Consulting & SI

20% Cybersecurity +3

20% IT Strategy Consulting

10% Other IT Consulting and SI

10% Unified Communications Consulting & SI

Focus Areas

15% Help desk

15% Managed Hosting Services

10% Disaster Recovery +6

10% Governance & Compliance Assessments

10% Hardware

10% Managed Software Application & Solutions

10% Network

10% Other IT managed services

10% Security

Integrated Global Solutions Sdn Bhd is an IT strategy consulting company. In Subang Jaya, Malaysia, their team provides IT strategy consulting and cloud consulting & SI.
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Computer Guys

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kuala Lumpur, Malaysia

Services provided

30% IT Managed Services

30% IT Strategy Consulting

20% Business Consulting +1

20% Cybersecurity

Focus Areas

20% Help desk

20% Governance & Compliance Assessments

20% Hardware +2

20% Network

20% Security

Computer Guys is an IT strategy consulting company. The team provides IT strategy consulting and IT managed services and is in Singapura, Singapore and Kuala Lumpur, Malaysia.
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Netpluz Asia Pte Ltd

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Kuala Lumpur, Malaysia

Services provided

60% IT Managed Services

20% Cybersecurity

10% Cloud Consulting & SI +2

5% Other IT Consulting and SI

5% Unified Communications Consulting & SI

Focus Areas

10% Help desk

40% Telecom

20% Managed Hosting Services +2

20% Network

10% Disaster Recovery

Netpluz Asia Pte Ltd is an IT managed services company. The company is in Singapore, Singapore and Kuala Lumpur, Malaysia. Their services include IT managed services and Cybersecurity.
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Black Box

5.0 1 review

$50,000+

$50 - $99 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

30% IT Managed Services

30% Unified Communications Consulting & SI

10% Cybersecurity +5

10% Other IT Consulting and SI

5% CRM Consulting and SI

5% Cloud Consulting & SI

5% ECM Consulting and SI

5% IT Strategy Consulting

Focus Areas

40% Help desk

10% Managed Hosting Services

10% Network +6

10% Security

10% Telecom

5% Disaster Recovery

5% Hardware

5% Managed Software Application & Solutions

5% Other IT managed services

Black Box is a company specializing in Managed IT Services, providing both on- and offsite IT support tailored to client needs, including cybersecurity and maintenance. Feedback indicates high satisfaction, with 100% of reviewers commending their commitment and effective project management. Their proactive problem-solving approach is consistently highlighted as a key strength.

See all 1 projects
1 of 1 IT Managed Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Managed IT Services for Data Solutions Company

5.0 — A data solutions company has hired Black Box to provide managed IT services. Using 400G solutions as the main technology, they perform on- and offsite IT and cybersecurity solutions. Read more

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Billennium

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Subang Jaya, Malaysia

Services provided

20% IT Managed Services

25% IT Staff Augmentation

15% Custom Software Development +4

10% BI & Big Data Consulting & SI

10% CRM Consulting and SI

10% Cloud Consulting & SI

10% Generative AI

Focus Areas

10% Help desk

40% Managed Software Application & Solutions

40% Other IT managed services +1

10% Managed Hosting Services

Billennium is an IT staff augmentation company that excels in providing niche technology training and B2B contract solutions. The feedback is overwhelmingly positive, with clients praising their expertise, engagement, and ability to exceed expectations. A notable 100% of reviewers emphasize their comprehensive service and flexibility, highlighting their dedication to client satisfaction and global reach.

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top Malaysia Outsourced Help Desk Services

Qloud MSP

$1,000+

$25 - $49 / hr

50 - 249

Kuala Lumpur, Malaysia

Ability to deliver

11.8/40.0

0/20 Reviews

6.4/10 Clients & Experience

5.4/10 Market Presence

Service focus

30% IT Managed Services

10% Help desk

70% Other

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FIXATE

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

45% IT Managed Services

50% Help desk

55% Other

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ZEN-Y ICT SOLUTION

Undisclosed

Undisclosed

2 - 9

Petaling Jaya, Malaysia

Ability to deliver

7.6/40.0

0/20 Reviews

3/10 Clients & Experience

4.6/10 Market Presence

Service focus

50% IT Managed Services

10% Help desk

50% Other

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ServiceRocket

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

6.7/40.0

0/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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iCompuCARE Global Services Sdn Bhd

$1,000+

< $25 / hr

10 - 49

Petaling Jaya, Malaysia

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

60% IT Managed Services

10% Help desk

40% Other

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Aventra Group

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% IT Managed Services

100% Help desk

80% Other

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Scalemodel3dprinting

Undisclosed

Undisclosed

2 - 9

Subang Jaya, Malaysia

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% IT Managed Services

100% Help desk

80% Other

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Ark IT Global Sdn Bhd

$1,000+

$25 - $49 / hr

10 - 49

Puchong, Malaysia

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

40% IT Managed Services

20% Help desk

60% Other

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Integrated Global Solutions Sdn Bhd

$1,000+

Undisclosed

50 - 249

Subang Jaya, Malaysia

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

20% IT Managed Services

15% Help desk

80% Other

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Computer Guys

Undisclosed

Undisclosed

50 - 249

Kuala Lumpur, Malaysia

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% IT Managed Services

20% Help desk

70% Other

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Netpluz Asia Pte Ltd

$1,000+

Undisclosed

50 - 249

Kuala Lumpur, Malaysia

Ability to deliver

7.6/40.0

0/20 Reviews

1.8/10 Clients & Experience

5.8/10 Market Presence

Service focus

60% IT Managed Services

10% Help desk

40% Other

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Black Box

$50,000+

$50 - $99 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Ability to deliver

23.5/40.0

16.4/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

30% IT Managed Services

40% Help desk

70% Other

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Billennium

Undisclosed

Undisclosed

1,000 - 9,999

Subang Jaya, Malaysia

Ability to deliver

28.1/40.0

16.4/20 Reviews

2.4/10 Clients & Experience

9.4/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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Seargin

Undisclosed

$25 - $49 / hr

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

23.3/40.0

16.2/20 Reviews

0.4/10 Clients & Experience

6.7/10 Market Presence

Service focus

10% IT Managed Services

15% Help desk

90% Other

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Top Help Desk Services in Malaysia

List of the Top Malaysia Outsourced Help Desk Services

Reviews mention Timely

Multiple Projects for Multinational Food & Drink Corp

Managed IT Services for Data Solutions Company

Get closer to kicking off your next project today

List of the Top Malaysia Outsourced Help Desk Services