IT Managed Services
$50,000 to $199,999
Jan. 2020 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 5.0

''They’re always standing by us when we have any problem.''

Nov 21, 2022

Executive, Data Solutions Company

Anonymous

Other industries
Mumbai, India
51-200 Employees
Phone Interview
Verified

A data solutions company has hired Black Box to provide managed IT services. Using 400G solutions as the main technology, they perform on- and offsite IT and cybersecurity solutions.

The client is delighted with Black Box's attentive work and commitment to always helping them solve their problems. Black Box uses email and phone calls for a communicative project management experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at a data solutions company focused on fiber optics and data centers.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Black Box?

We needed help with IT services.

SOLUTION

What was the scope of their involvement?

Black Box provides managed on- and offsite IT services for us, and we’ve also trusted them with our cybersecurity needs. They’ve designed our solutions based on our needs, and everything is aligned with our requirements and approvals. In terms of technologies, Black Box’s team has used 400G solutions. In addition, they’re in charge of maintenance and hosting.

What was the team composition?

I usually work directly with a marketing manager from their team.

How much have you invested in them?

So far, we’ve spent $100,000 with them.

What is the status of this engagement?

We started working with them in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Whenever we have any issues, Black Box is present to help us solve them — they’re always standing by us when we have any problem.

How did Black Box perform from a project management standpoint?

They’re great with project management. We communicate mostly through email and phone calls.

What did you find most impressive about them?

Their commitment to the project is their best attribute.

Are there any areas they could improve?

They have proper processes in place, so there are no complaints from our side.

Do you have any advice for potential customers?

Try to interact constantly with their team.

RATINGS

5.0

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