Vrrb - Web & Product Design Agency

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of AdQuantum

Describe what your company does in a single sentence.

AdQuantum is a performance-driven growth marketing agency specializing in user acquisition and revenue scaling for mobile apps and digital products worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Redesign and develop a high-performance website that clearly communicates AdQuantum’s value proposition and strengthens our positioning as a global performance marketing leader.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

• Online Search
• Referral

Why did you select Vrrb - Web & Product Design Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Vrrb for a complete website strategy, design, and development project with the goal of elevating AdQuantum’s digital presence and aligning it with the level of sophistication our company operates at today.

The engagement began with a deep discovery phase. Their team took the time to understand our business model, our target clients across mobile apps and gaming, and how we differentiate ourselves in a competitive performance marketing space. They worked closely with our leadership team to refine messaging, clarify positioning, and structure the website around real user journeys rather than just pages.

From there, they led the full UX and design process. They restructured the sitemap, mapped conversion flows, and created wireframes that focused on clarity and authority. The visual direction struck the right balance between being modern and performance-driven, while still maintaining credibility. Every section of the site was built with intention from how we present case studies to how we guide potential clients toward contacting us.

On the development side, Vrrb delivered a fully custom, scalable website. The build was clean, fast, and technically sound. They implemented a flexible CMS that allows our internal marketing team to manage content independently, expand service pages, publish case studies, and update materials without relying on ongoing development support. Performance optimization, mobile responsiveness, analytics integration, and SEO fundamentals were all handled thoroughly.

The key deliverables included refined messaging and site architecture, a complete UX/UI design system, a fully developed and optimized website, CMS implementation, and structured post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the launch of the new website, we saw clear improvements across both brand perception and performance metrics.

Within the first few months, inbound lead quality improved noticeably, with a higher percentage of qualified enterprise-level inquiries. Conversion rates on key landing pages increased due to clearer messaging and more structured user flows. We also saw stronger engagement metrics, including increased average session duration and reduced bounce rates.

From a marketing standpoint, the improved site architecture and technical optimization supported better SEO performance and gave our team greater flexibility to launch new campaigns quickly. The modular CMS structure allowed us to expand case studies and service pages without development bottlenecks, which accelerated our go-to-market efforts.

Beyond the numbers, the website now accurately reflects our scale, expertise, and positioning as a global performance marketing partner which has strengthened credibility in both client conversations and partnership discussions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Most of our collaboration was handled through structured virtual meetings supported by ongoing communication via email and messaging, which kept the project efficient and well-coordinated.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Vrrb was their ability to blend strategy, UX/UI design, and high-quality web development into one cohesive execution. They approached the project with a strong focus on brand positioning, conversion optimization, and scalable architecture not just visuals.

Their expertise in user experience, custom development, CMS implementation, and performance optimization made the final product both impactful and technically solid. It felt like working with a true web and product design partner, not just a vendor.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

I dont have anything in mind for vrrb to improve on

BACKGROUND

Please describe your company and position.

I am the CEO of Mobupps

Describe what your company does in a single sentence.

We are a global frontrunner in mobile advertising and technology solutions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Reposition our corporate website to accurately reflect Mobupps’ evolution into a global performance-driven ad-tech company, strengthening our brand credibility with enterprise advertisers, publishers, and strategic partners.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

• Online Search
• Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

1 Project Manager, 1 UX/UI Designer, 1 Developer

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a full strategic redesign and redevelopment of our corporate website, with the objective of aligning our digital presence with Mobupps’ evolution into a global performance-driven ad-tech company.

The engagement began with a comprehensive discovery phase. Vrrb conducted stakeholder interviews, competitive analysis, and audience segmentation workshops to better understand our positioning within the mobile advertising and programmatic ecosystem. This phase clarified our primary user groups, advertisers, publishers, and potential partners, and informed the structure and messaging strategy of the new site.

Following discovery, Vrrb developed a refined information architecture and user journey framework designed to simplify how we communicate our proprietary technologies and service offerings. Given the complexity of our solutions, a major focus was translating technical capabilities into clear, structured, and benefit-driven messaging.

The design phase included full UX wireframing and high-fidelity UI design across all core templates, including:

1. Homepage
2. Product and technology overview pages
3. Solutions pages (Advertisers / Publishers)
4. About & global presence
5. Blog / content hub
6. Contact and lead capture pages

The visual direction emphasized clarity, credibility, and innovation, balancing modern aesthetics with the professionalism expected in the ad-tech sector.

Development included responsive frontend and backend implementation, CMS integration for internal content management, performance optimization, and structured SEO foundations. Vrrb also ensured cross-browser and cross-device compatibility, as well as scalable architecture to support future product expansions.

Key deliverables included:

1. Brand and messaging refinement framework
2. Complete sitemap and information architecture
3. UX wireframes for all primary page types
4. High-fidelity UI design system
5. Fully developed and responsive website
6. CMS implementation and content migration
7. Technical SEO setup and performance optimization
8. QA testing and launch support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the project was measured through a combination of engagement, lead quality, and brand perception metrics.

Within the first few months post-launch, we observed:

1. 30–40% increase in average session duration, indicating improved user engagement and clearer content flow.
2. Reduction in bounce rate by approximately 25%, particularly across product and solutions pages.
3. Improved conversion rates on contact and demo request forms, with a noticeable increase in qualified inbound inquiries.
4. Higher engagement from enterprise prospects, as reflected in longer visit paths and deeper exploration of technology pages.
5. Positive qualitative feedback from partners and clients who noted the improved clarity and professionalism of our digital presence.

From a strategic standpoint, the new website better supports our global positioning, sales enablement efforts, and recruitment initiatives. It has strengthened credibility with both advertisers and publishers by presenting our proprietary technologies in a structured, accessible, and modern way.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vrrb demonstrated strong project management discipline throughout the engagement. The project was structured into clearly defined phases, discovery, UX strategy, design, development, and launch, each with established milestones and deliverables.

They provided a detailed project roadmap at the outset and maintained consistent communication through weekly status meetings and ongoing progress updates. Timelines were respected, and deliverables were submitted according to the agreed schedule. When minor adjustments were required due to internal feedback or evolving priorities on our side, they handled them proactively and without disrupting overall momentum.

Their responsiveness stood out. Questions were addressed quickly, feedback cycles were efficient, and they were adaptable when refining messaging around our more technical offerings. As a CEO, I value clarity and accountability in vendor relationships, and Vrrb maintained both.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a performance-driven ad-tech company, our offerings are technically complex. Vrrb demonstrated a strong understanding of how to distill that complexity into clear, structured, and compelling messaging without oversimplifying our value proposition. That balance is not easy to achieve.

I was also impressed by their attention to detail in user journey design. Every section of the site felt intentional, from navigation flow to call-to-action placement, reflecting a deep understanding of how design supports conversion and credibility.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Managing Director of HLV

Describe what your company does in a single sentence.

We offer bespoke Web3 consulting around tokenomics and token design, DAO structuring, tech strategy, Go-To-Market planning, integrations, partnerships and fundraising.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Develop new website for our brand

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

Pricing fit our budget

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

The founder ( seth )

Describe the scope of work in detail. Please include a summary of key deliverables.

VRRB supported our research initiative with end-to-end branding and website strategy, design, and development. Their scope spanned creating a cohesive visual identity, logo, color system, typography, and brand framework, and delivering a modern, interactive website that clearly articulates our mission to partners, operators, and key stakeholders now!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team did an outstanding job translating a complex, research-driven focus into a clear and credible brand system that feels both rigorous and compelling. The final outcome not only looks polished but also enables us to communicate our work more effectively to partners and enterprise-level audiences. We now rely on the website confidently as our primary platform for external communication and professional positioning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had direct access to VRRB’s leadership from the outset, which helped establish clear direction, and continued collaboration with their project manager ensured consistent, structured communication via email, Slack, and regular virtual check-ins throughout the project.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've gone beyond delivery by managing a complete site handover, leading a hands-on technical CMS workshop for us, and continuing to provide ongoing site maintenance and support post-launch.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Managing Director of Visby Medical

Describe what your company does in a single sentence.

Medical Product Apparatus

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Create a new web store for ecommerce sales, including custom application ordering.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Good value for cost

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb began with an extensive Research + Discovery process in which they learnt about our company, customers, industry, operations, and technological needs. This included interactive workshops and presentations to determine the style and design we were looking for. The UX team at Vrrb designed the content and information architecture of our new website to meet the needs of our users. 
These were turned into Figma wireframes, which served as the foundation for the new website's user interface and visual design. Vrrb's engineers began building the new website using WordPress, incorporating unique components. Next came testing and quality assurance. Vrrb completed the most of this internally before delivering us the keys to the staging environment for Client Acceptance Testing. We are excited to debut our new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This new website will help our firm expand even more. We can offer our clients personalised U-bolts and goods that represent our identity while also providing a wonderful user experience. We're very happy to debut the new website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Weekly update meetings are quite well-organised. 
• The attention to detail was unparalleled; they have a crew dedicated to every facet of the website. 
• Response time was virtually instant because I had a project manager attend to all of my demands. 
• The delivery time was on point!

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were really professional, with a crew dedicated to every area of the website. We observed their professionalism in all they performed. They were eager to learn about my items and came to visit the business to get a sense of what I did and to meet all of my needs.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

My working relationship with them was seamless.Working with them was simple and pleasurable, so I have no complaints.

BACKGROUND

Please describe your company and position.

I am the CEO of Eureka Software

Describe what your company does in a single sentence.

The appropriate group of people makes all the difference. We are that team in the bespoke software industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• To create a prototype for the next iteration of our AI technology that acts, listens, and learns from interactions with customers and staff.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Online Search

Why did you select Vrrb - Web & Product Design Agency over others?

• Good value for cost
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vrrb was responsible for creating and presenting a clickable prototype of our new AI platform. The prototype went through several delivery stages, each including design iteration, user flow mapping, and feature validation. The final deliverable was a polished, interactive prototype that successfully represented our product vision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of a clickable prototype by various stages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vrrb exceeded expectations, especially given our ever-changing requirements. Their team stayed agile and responsive throughout, managing revisions efficiently and keeping communication open across all phases.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our product is highly complex and feature-rich, yet once Vrrb got up to speed, the level of detail and polish they delivered across every feature was remarkable. Their ability to adapt and still deliver consistent quality was extremely impressive.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

Nothing at all,  their work met every expectation.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager at DECKED, an automotive brand specializing in durable storage and organizational systems designed for trucks and work vehicles. My role involves overseeing our digital presence, ensuring our website's branding and campaigns effectively connect with our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VRRB?

We wanted to elevate our digital UX while maintaining a consistent brand identity. Our existing platform was functional but didn't fully reflect the premium quality of our product or engage users in a seamless way.

SOLUTION

What was the scope of their involvement?

Vrrb has provided us with UI/UX design services. Initially, we gave the team a general overview of what we needed, and they started everything from scratch. Vrrb has conducted extensive research to refine our customer journey on the website, optimize navigation, and deliver designs that make our online experience more intuitive and visually impactful. We're still working on additional optimization phases.

What is the team composition?

We've worked with two teammates from Vrrb, including a project manager and a developer.

How did you come to work with VRRB?

We found Vrrb's profile on Clutch and Google.

How much have you invested with them?

We've spent between $5,000–$10,000.

What is the status of this engagement?

We started working with Vrrb in May 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen some improvements since we started working with Vrrb. The quality of their service is excellent.

How did VRRB perform from a project management standpoint?

Vrrb has delivered everything on time and never missed a deadline. The team provides regular updates. We collaborate through Google Docs and communicate via email and Google Meet.

What did you find most impressive about them?

Vrrb's ability to match creative branding with functional UX is impressive. The team doesn't focus only on aesthetics; they understand our business goals and translate them into tangible design and development improvements.

Are there any areas they could improve?

So far, VRRB's service is excellent.

Do you have any advice for potential customers?

Be clear about your goals, communicate often, stay open to their ideas, and treat it as a true partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Contractor Score LLC. We provide B2B financial assessment for commercial construction contractors. Our background is in construction finance and accounting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vrrb - Web & Product Design Agency?

We needed to strengthen our online presence and attract more qualified leads. While we had a functional website, we weren’t ranking well for many relevant industry keywords. We wanted an SEO partner who could develop a comprehensive strategy to improve our visibility and ensure our target audience could find us more easily online.

SOLUTION

What was the scope of their involvement?

Vrrb has helped us redesign and develop our WordPress website to make it more attractive and functional. We've discussed our needs and provided them with recommendations. They also help us with SEO.

What is the team composition?

We work with 2 to 3 teammates. Our main point of contact is a senior project manager.

How did you come to work with Vrrb - Web & Product Design Agency?

We found them through a Google search.

How much have you invested with them?

We've invested between $15,000 and $25,000.

What is the status of this engagement?

We started working with them in December 2024, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've used their expertise and experience to perfect the work. Since we started working with Vrrb, our web traffic has increased by about 70%. We've also gotten constant, qualified leads, not just clicks. Overall, the quality of the team's work is superb; they do everything excellently.

How did Vrrb - Web & Product Design Agency perform from a project management standpoint?

They deliver on time and within budget. We communicate with them via Slack. Vrrb is fun to work with.

What did you find most impressive about them?

They're proactive and keep us engaged.

Are there any areas they could improve?

No, I'm absolutely satisfied with their work.

Do you have any advice for potential customers?

Explain everything to them and be transparent with them.

BACKGROUND

Please describe your company and position.

I am the Owner And Consultant of Folkworks AB

Describe what your company does in a single sentence.

Business consultation and business services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• The design and general user experience of our business-to-consumer website presented significant hurdles. We wanted to ensure that we could be identified as one of the leading furniture suppliers in the market, but our consumer-facing website was below average. As a big company, we have a lot of individuals doing a lot of different tasks, and our teams don't have experts in design or technology. We were searching for a team that could comprehend all of our requirements, translate them, and create something that was truly customised to meet our needs. Vrrb is a key member of our execution team and overall growth plan since they are knowledgeable about user experience design, conversion, and branding.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

• Online Search
• Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our involvement had a two-part scope.  The first step was developing the procedures required for our business-to-business website in order to improve its integration with our ERP system and internal software.  Establishing a completely new design and brand identity for our B2C brand was the second phase of the partnership.  We needed to make sure that we could compete with big retailers and provide a top-tier brand as our company expanded its B2C focus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The goal of the entire project was to make sure we would have quantifiable outcomes.  Since both parties sought to ensure that quantitative findings were obtained, this was a topic that was extensively discussed at the beginning of the project.  The outcomes that we are still keeping an eye on are:

• The B2B website has become more efficient.  Order fulfilment takes less time and is more automated.
• The B2C website has seen a rise in revenues and conversions.  We use Google Analytics to track these outcomes once a week.
• Our customer service representatives are spending less time on the phone answering simple enquiries on both sites as a result of the websites' improved ability to deliver essential information and direct users to the information they require more quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management and communication are excellent.  We receive regular updates on tasks and open items that we have asked, and we meet every two weeks.  It's simple to get in touch with us and talk about issues as needed because our point of contact is reachable by phone and email.  Vrrb has a great grasp of how to complete tasks in terms of project management and guaranteeing project success in general.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

For more than one years, we have been collaborating with the Vrrb team.  Although we began with a single project, we have since grown to multiple projects that we are all working on at once.  The fact that Vrrb is a full-service agency and can provide services beyond websites, including brand creation, consultancy, and bespoke development, is something we like.

 Since there is only one point of contact under one roof, it reduces the amount of time we have to hire several teams and go through multiple processes, which simply makes things lot more efficient and organised for us.

 Vrrb genuinely cares about our expansion.  Their expertise in design, branding, and technology is invaluable and propels our digital expansion.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

We have developed and are still developing a partnership with Vrrb.  We are thrilled to have at last discovered a single firm that provides a wide range of services and is incredibly committed to getting results.  We no longer need to depend on many businesses to launch our technology and design projects.

BACKGROUND

Please describe your company and position.

I am the Executives Manager of Bridgepond

Describe what your company does in a single sentence.

We specialize in many services which includes; FinTech, IOT, Go To Market, Business Development, Revenue Generation, Networking, Investment, Technology, Marketing, Lead Generation, Strategy, Business Management, Market Expansion, Partnerships, Channel Sales, and more

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vrrb - Web & Product Design Agency to accomplish?

• Our website was subpar, and we needed something more polished that reflected our standing in the legal industry and our clientele.

SOLUTION

How did you find Vrrb - Web & Product Design Agency?

Clutch Site

Why did you select Vrrb - Web & Product Design Agency over others?

• Great culture fit
• Good value for cost

How many teammates from Vrrb - Web & Product Design Agency were assigned to this project?

seth was our point of contact with 2 developers from vrrb

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website was revamped by Vrrb.  We first spoke with Vrrb's team about our requirements.  We informed the team that the primary objective of our website is to make our business appear more professional to potential customers and rivals.  We needed our website to showcase our achievements and efforts in a professional manner. 

 Vrrb walked us through every stage of the project and offered five distinct design possibilities.  Following our selection of the preferred design, Vrrb developed the framework and assisted us in determining the minimum amount of pages our website needed.  Each homepage was created by the team, which also established the language of the website.  Our website has been finished by Vrrb, and they will still offer maintenance services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In order to make sure we were happy with the finished product, Vrrb took the time to experiment with various ideas.  After launching a website with a fantastic design that we adore, the team saw an increase in views.  Vrrb has supported me during the process and genuinely cares about our pleasure with their job. 

 Our homepage design has undergone five versions before we finally found the ideal arrangement that appealed to us.  Since our site has lived up to expectations, Vrrb has demonstrated their skill by explaining the crucial elements of web design that draw users in and capture their attention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In order to collect information and generate ideas, we first met with the Vrrb team via Zoom.  Depending on my preferences, we hold phone conversations after the team sends us an email with possibilities.  Throughout our multiple Zoom calls, Vrrb made adjustments so I could see them right away.  We spoke on the phone as well.  My communication preferences are catered to by Vrrb.

 Options were sent by Vrrb while I was in court.  The staff issued a follow-up email after I responded, which was four to five days later.  Vrrb wasn't pressuring me, but they did follow up when I didn't respond, which is crucial.

What was your primary form of communication with Vrrb - Web & Product Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Prior to working with Vrrb, we had a subpar website after dealing with several web design firms.  In previous instances, service providers completed work in accordance with the price, and we were required to pay more if we requested modifications.  The primary distinction with Vrrb is that they don't charge us extra until we're happy with the outcome.  The most impressive thing about Vrrb is that they care about the end result.

Are there any areas for improvement or something Vrrb - Web & Product Design Agency could have done differently?

In comparison to my experiences with other companies, Vrrb's services are excellent, therefore I can't think of anything they could do better.