tkxel

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Inbenta

Describe what your company does in a single sentence.

For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung, and FamilySearch have trusted Inbenta to deliver enterprise AI that works. Its flagship Encore platform serves financial services, healthcare, travel, and e-commerce with 98%+ accuracy, near-zero hallucinations, full auditability

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tkxel to accomplish?

• We partnered with Tkxel to accelerate the development of enterprise-grade AI solutions focused on intelligent automation, conversational AI, and workflow orchestration. Our primary goal was to improve operational efficiency, reduce manual support processes, and build scalable AI capabilities that could support long-term customer experience initiatives.

SOLUTION

How did you find tkxel?

• Online Search
• Clutch Site

Why did you select tkxel over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from tkxel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tkxel provided AI consulting, solution architecture, custom AI development, and implementation support throughout the engagement. Their team assisted with workflow analysis, AI strategy planning, and the deployment of intelligent automation solutions tailored to our operational requirements. Key deliverables included AI-powered automation systems, conversational AI functionality, workflow orchestration support, predictive analytics features, and scalable integration frameworks that aligned with our enterprise infrastructure. They also supported optimization initiatives designed to improve AI response accuracy, workflow efficiency, and overall system scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement resulted in significant operational improvements across several business functions. We experienced faster response handling, improved process automation, and reduced manual workload for internal teams. The implemented AI capabilities improved workflow consistency and increased efficiency in customer-facing operations. We also gained better visibility into operational data and performance metrics, which supported faster and more informed decision-making. Overall, the project helped strengthen our AI infrastructure while creating a more scalable foundation for future AI initiatives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tkxel demonstrated strong project management throughout the collaboration. Their communication was professional, transparent, and highly organized from project kickoff through delivery. The team consistently delivered milestones on schedule, remained flexible whenever priorities evolved, and responded quickly to feedback and technical requirements. Regular progress updates and collaborative planning sessions helped ensure alignment between both teams throughout the engagement. Their ability to combine technical execution with a strong understanding of business priorities made the process efficient and smooth.

What was your primary form of communication with tkxel?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was Tkxel’s ability to balance deep technical AI expertise with practical business execution. Their team focused not only on building advanced AI solutions, but also on ensuring those solutions delivered measurable operational value. We were particularly impressed by their understanding of intelligent automation, conversational AI systems, and scalable enterprise AI architecture. Their proactive communication and solution-oriented mindset also made them a strong long-term technology partner.

Are there any areas for improvement or something tkxel could have done differently?

More detailed onboarding documentation during the early project stages could have accelerated initial alignment slightly. However, the collaboration process, technical quality, and responsiveness of the team were excellent overall.

BACKGROUND

Please describe your company and position.

I am the Representative Director, President & CEO at Chugai Pharmaceutical Co., Ltd. of Chugai Pharmaceutical Co., Ltd.

Describe what your company does in a single sentence.

Chugai Pharmaceutical Co., Ltd., headquartered in Tokyo, is a research-based pharmaceutical company with world-class drug discovery capabilities, including proprietary antibody engineering technologies. Chugai is committed to creating innovative pharmaceutical products that may satisfy unmet medical needs. Chugai is listed on the Prime Market of the Tokyo Stock Exchange. While maintaining autonomy and management independence, Chugai is an important member of the Roche Group. Additional information is available at https://www.chugai-pharm.co.jp/english/ 
Read our Social Media Policy: 

• https://www.chugai-pharm.co.jp/english/rule/sns/index.html
• https://www.chugai-pharm.co.jp/rule/sns/index.html

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tkxel to accomplish?

• We wanted to launch a secure telemedicine platform for doctors and patients, with video consultations, appointment scheduling, and medical records management. Tkxel was selected to handle end-to-end development while ensuring compliance with healthcare regulations.

SOLUTION

How did you find tkxel?

• Online Search
• Referral

Why did you select tkxel over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from tkxel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed the architecture, developed mobile and web apps, integrated video consultation features, implemented secure cloud storage for patient data, and conducted QA testing. They also provided ongoing support post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launched platform on schedule 10,000+ registered users within first two months 
• 98% uptime for video consultations 
• 25% reduction in patient wait times due to efficient scheduling

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tkxel managed the project using Agile sprints with clear milestones and regular updates. They consistently delivered tasks on schedule and quickly adapted to our changing requirements. The team was highly responsive, addressing questions and feedback promptly, which made collaboration smooth and efficient throughout the development process.

What was your primary form of communication with tkxel?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of healthcare compliance and proactive suggestions for workflow improvements stood out.

Are there any areas for improvement or something tkxel could have done differently?

Occasional delays in documentation updates; minor issue that was quickly resolved.

BACKGROUND

Please describe your company and position.

I am the VP of Delivery of Xperts

Describe what your company does in a single sentence.

Xperts is a software development and delivery firm that helps businesses design, build, and scale custom applications with modern, efficient, and reliable execution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tkxel to accomplish?

• Extend our delivery capacity by adding a reliable partner who could quickly slot into active projects and help us meet client timelines.
• Tackle complex application builds that required strong technical depth and scalable engineering support.
• Improve project efficiency and client satisfaction by reducing backlog issues and ensuring smoother, higher-quality delivery.

SOLUTION

How did you find tkxel?

Online Search

Why did you select tkxel over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from tkxel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tkxel partnered with us to provide full-cycle application development and delivery support. Their scope of work included: Custom software development — building and enhancing application modules, integrating third-party APIs, and ensuring code quality through best practices. Scaling delivery capacity — adding engineers who could join active projects quickly, ramp up with minimal onboarding, and keep client timelines on track. Technical support and maintenance — addressing backlog issues, fixing regressions, and stabilizing production environments to improve overall client satisfaction. Key Deliverables: Functional application modules aligned with client requirements. Documentation and hand-off for ongoing maintenance. Timely resolution of bugs and backlog items to reduce delivery delays. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced backlog by 30–40% on active projects where Tkxel’s team took ownership of modules, directly improving delivery velocity.
• Improved release timelines, with client builds shipping on schedule rather than slipping into multi-week delays.
• Higher client satisfaction, reflected in fewer escalation issues and smoother UAT cycles once Tkxel engineers were engaged.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tkxel managed the work in a structured, professional way. Deliverables were consistently provided on time, and when timelines were tight, the team was proactive in communicating progress and keeping us aligned. They were highly responsive to our needs, adapting quickly when priorities shifted and ensuring our clients’ requirements stayed on track. Their ability to plug into our workflows and collaborate across time zones made the entire engagement smooth and dependable.

What was your primary form of communication with tkxel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tkxel was their ability to integrate seamlessly into our workflows and operate like an extension of our own team. They combined strong technical depth with flexibility, adapting quickly to changing priorities while still delivering consistently on time. Their proactive communication and collaborative mindset made the partnership feel less like outsourcing and more like having a trusted internal team.

Are there any areas for improvement or something tkxel could have done differently?

Overall, our experience with Tkxel was very positive. If there’s one area for improvement, it would be around deeper upfront alignment on priorities and expectations. In some cases, additional context-sharing at the start of a sprint would have helped streamline execution even further. That said, the team was always receptive to feedback and quick to adjust, which minimized any impact.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Invicti Security

Describe what your company does in a single sentence.

We enables organizations in every industry to continuously scan and secure all of their web applications and APIs at the speed of innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tkxel to accomplish?

• Custom Software Development
• Web Development

SOLUTION

How did you find Tkxel?

Clutch Site

Why did you select Tkxel over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Tkxel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Tkxel for a Custom Software Development process to ensuring user satisfaction and positive feedback. They are responsible for understanding what our users want from their device and then designing it so they can find all of its features easily without any stress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Tkxel team went above and beyond with our project. The software Development was processed to save us money by ensuring user satisfaction and positive feedback. After the project completion, we received more positive feedback from our clients that exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything within the timeframe assigned to them. The team was very responsive and were accommodating to any changes I requested. I would highly recommend them.

What was your primary form of communication with Tkxel?

Email or Messaging App

What did you find most impressive or unique about this company?

They have a great business culture. Their team totally got what we needed and delivered results that were even better than we envisioned.

Are there any areas for improvement or something Tkxel could have done differently?

Honestly, they did well leaving no errors.

BACKGROUND

Please describe your company and position.

I am the Technical Director of Thoughtworks

Describe what your company does in a single sentence.

Information Technology & Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tkxel to accomplish?

Tkxel was hired to develop a custom software solution for our information technology company, aiming to enhance efficiency and streamline processes. Delivered on time and within budget, exceeding expectations.

SOLUTION

How did you find Tkxel?

Clutch Site

Why did you select Tkxel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tkxel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered top-notch IT solutions, meeting all project requirements. Their team created innovative software with precision and on-time delivery

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tkxel delivered exceptional custom software solutions, showcasing remarkable progress. Their project demonstrated measurable outcomes with improved efficiency, user satisfaction, and increased revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tkxel provided excellent project management, delivering items on time and meeting our needs promptly. Impressed with their responsiveness! 👍

What was your primary form of communication with Tkxel?

Email or Messaging App

What did you find most impressive or unique about this company?

Tkxel impressed us with their exceptional technical expertise and unwavering commitment to delivering high-quality custom software solutions. Their unique ability to understand and translate our requirements into innovative solutions set them apart from other service providers. Highly recommended!

Are there any areas for improvement or something Tkxel could have done differently?

Tkxel provided excellent custom software development services. They met our expectations and delivered on time. However, clearer communication and more frequent updates could have enhanced the overall experience.

BACKGROUND

Please describe your company and position.

I am the Founder of JET Worldwide Enterprises Inc. (CatchU)

Describe what your company does in a single sentence.

The mission of our product, CatchU®, is to raise awareness of fall risks, prevent falls, and improve the well-being of seniors and all people.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tkxel to accomplish?

• Create a secure Patient Portal
• Create an App
• Create transfer of data and reports through secure APIs

SOLUTION

How did you find Tkxel?

Online Search

Why did you select Tkxel over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tkxel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TKxel was tasked with creating a robust and secure patient portal for CatchU and reprogramming of our digital health app. The portal would allow providers to order CatchU tests (via text messages) and receive patient reports. A full billing system was also connected to our portal. We have a dedicated team that monitors and troubleshoots issues in real time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A full operational, secure and interactive patient portal, a redesigned digital health app available on both iOs and android platforms, and an integrated billing system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was amazing. The team was incredibly professional, receptive and efficient. Any issues that were identified were rectified in a timely manner. Tkxel truly goes the extra mile to keep their customers happy.

What was your primary form of communication with Tkxel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was TKxel timely responses and fixes to any identified issues. As well, was their creative vision which allowed for suggestions and recommendations over and beyond our original plans as a means to increase product efficiency.

Are there any areas for improvement or something Tkxel could have done differently?

none noted

BACKGROUND

Please describe your company and position.

I am a Manager at Datascape

Describe what your company does in a single sentence.

Creates AdTech and FinTech solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tkxel to accomplish?

• Backend development

SOLUTION

How did you find Tkxel?

Online Search

Why did you select Tkxel over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tkxel were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

TkXel has been invaluable to the backend development of our project. Most of our AWS and SQL development was provided by TkXel. The deliverables include API connections, testing for our applications functions, SQL database development, algorithm creation, and bug fixes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When we first hired TkXel our application was comprised of outlines, rough designs, and schematics for it's processes. TkXel has been with us since the beginning and now our app is released with a healthy user base and constant improvements being added. We plan to use TkXel as we develop further.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our TkXel rep is available at almost anytime despite the significant time change between us. He delivers all of his assignments on time and he responds to emails and messages in a very timely manner.

What was your primary form of communication with Tkxel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have incredible drive and customer service. Their reps consistently check in to see how we feel about their services. Our TkXel teammate is always on top of things and is prepared to get a jump on whatever needs to be done.

Are there any areas for improvement or something Tkxel could have done differently?

Honestly nothing comes to mind. The price is good, the work is good and delivered on time, and the customer service is very attentive. 10/10

BACKGROUND

Introduce your business and what you do there.

I’m the head of technology at a)plan coaching, a coaching company that offers a mobile and web application to optimize the coaching experience. We provide weekly one-on-one coaching sessions through our app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tkxel?

We had a working platform for four years and decided to develop it from scratch to improve it. We needed a development company to help us build our web and mobile applications from the ground up.

SOLUTION

What was the scope of their involvement?

Tkxel has developed custom applications for mobile and web. We first had a discovery workshop with Tkxel and explained what we were looking for. This discovery workshop consisted of a collaborative fact-finding process that lasted a couple of weeks and helped Tkxel understand our company’s goals. The discovery phase has also helped us be more specific about our development requirements.

Then, Tkxel has delivered high-fidelity wireframes for mobile and web applications. They then have developed the apps to achieve what they had stated in the discovery phase. The mobile application is compatible with Android and iOS. In addition, Tkxel offers us maintenance services and uses AWS for hosting. 

Our app connects private coaches with customers to achieve their specific goals. Users are able to track their progress on the app and register their milestones. Coaches get an update each time users register something and can interact with them through the app. There are interactions aside from the weekly sessions, which are aimed at optimizing the session with your coach. 

Tkxel is currently working on fine-tuning the app’s features, and they are making the required changes.

What is the team composition?

We’ve worked with nine teammates from Tkxel at the project’s peak, including a project manager, front- and backend developers, and a QA/QC specialist. 

How did you come to work with Tkxel?

We had searched vendors for a long time until a colleague recommended Tkxel to our company’s CEO. We interviewed them, and they seemed like the right fit.

What is the status of this engagement?

We’ve been working with Tkxel since June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had an overwhelmingly positive response from our coaches and clients that have tested the app developed by Tkxel. We wanted a functional product that felt great while using, and Tkxel has achieved that — they’ve exceeded our expectations. 

Users’ feeling is important to us because we want to create a habit of tracking the things customers are grateful for. We were looking for an app that conveys a sense of beauty and calmness with its design. 

Moreover, Tkxel has been responsive to our feedback and needs. Our old technology was functional, but I think with the new technology, we’ll see a huge boost in our clients’ engagement and overall experience with our company. 

Our engagement with Tkxel has been a huge step forward for our organization, thanks to their hard work. They really try to understand our goals and what we’re trying to achieve. 

How did Tkxel perform from a project management standpoint?

Tkxel has understood our requirements. We’ve had a collaborative process, and our daily communication with Tkxel has been excellent. I constantly talk with their project manager to discuss feedback about the project. We have a close relationship and use Zoom, WhatsApp, text messages, phone calls, and Jira for project management. 

What did you find most impressive about them?

I’m most impressed with Tkxel’s ability to understand our goals in a way that other vendors couldn’t. On top of that, Tkxel has been flexible with their prices and met our initial budget.

Are there any areas they could improve?

The only thing for Tkxel to improve is that initially, during the discovery phase, they were hesitant but eventually overcame that. There´ve also been some miscommunications about the app’s features, and we didn’t notice them until things didn’t work the way they were supposed to. I wish we had caught them earlier; however, I also understand this is a complex development project. 

Do you have any advice for potential customers?

I recommend taking advantage of the discovery workshop at the beginning of your engagement. This is the time for Tkxel to understand your project’s goals. I also recommend integrating into your decision process. They’re flexible, and changing your mind during the project’s development, it’s normal.

BACKGROUND

Please describe your company and your position there.

I am a VP of a Logistics Management Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tkxel, and what were your goals?

We offer services that differ from the industry standard and found a need to build a TMS that fits our needs. The off the shelf options were missing vital options to be able to best serve our customers. We wanted to build a simple user-friendly interface that was open with all information available to the customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed many developers and Tkxel was the one who most understood our reasoning and vision. They worked with us on our build from an idea on a piece of paper. We had no technical experience and was not sure what to do and direction to go.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a system to quote and dispatch shipments via API and direct user inputs via login. We were looking for a cloud-based system that was modern in technology and views.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people most of the project. They were a Team lead who was the main point of contact. He setup goals and projects based on what I was requesting. He coordinated any enhancements or changes needed. Also ensured any bugs were fixed asap. The other 3 were developers working on the tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system has allowed our company to grow 300% so far and has made our offerings more manageable from our side increasing our profitability and ability to expand our offerings to current and future clients.

Describe their project management style, including communication tools and timeliness.

Their communication was outstanding. we used slack and all questions were answered within 15 minutes. The communication of projects was at the pace I requested. I had availability to view task level details on Jira.

What did you find most impressive or unique about this company?

Communication was a major factor in what we were able to accomplish.

Are there any areas for improvement or something they could have done differently?

We had no technical background and struggled to understand the lingo and terminology at first. As we went through the project we learned many things about technology and options for how to make it all work. This was mainly due to the communication from Tkxel.

BACKGROUND

Please describe your company and your position there.

I'm Director of operations in a financial technology and digital payment service provider company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tkxel?

we needed DB developer with high caliber and good market acumen, so we requested outsourced manpower from Tkxel

SOLUTION

How did you select this agency and what were the deciding factors?

We contacted d many outsourcing companies, tried a few, evaluated many and eventually decided to give Tkxel a chance since during the evaluation process they had very good chance of meeting the requirement

Describe the project in detail and walk through the stages of the project.

We were moving to a new platform and were stuck in the middle after the part time DB developer was asked to leave due to poor performance , Tkxel took over the project, and in short time were able to learn the scope, the structure, the requirement, even helped with enhancing the processes .

Describe the recruitment process in detail.

We have evaluated the company first , then we received few resumes, interviewed the candidates and picked the one with most experience who were able to prove that can understand the requirement and deliver efficiently

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

we have been working with the resource for the past one year , he became part of the team, working online very efficiently, and delivering high quality work

How effective was the workflow between your team and theirs?

very good communication and very practical cooperation between all team members , very functional

What did you find most impressive or unique about this company?

they are very tentative, understand the market and the requirement, very responsive, and high quality resources

Are there any areas for improvement or something they could have done differently?

so far, we're very satisfied with the services we've received.