Superco

BACKGROUND

Please describe your company and your position there.

Fashion Designer & Brand owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperCo?

To upgrade my web store experience and Shopify

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them based on an online search i did of top rated web designers!

Describe the project in detail and walk through the stages of the project.

I had an initial zoom consultation with Tom who was very accommodating and answered all my questions, he was willing to cater to my budget and made me feel comfortable.

How many resources from the vendor's team worked with you, and what were their positions?

There were 3 people i believe

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My suggestions and wants were all taken on and my needs for the store were entirely met!

How effective was the workflow between your team and theirs?

Excellent!

What did you find most impressive or unique about this company?

I was impressed with the questionnaire they sent me before starting the project, they asked me to answer questions about what other stores i liked the look of etc. It really gives an insight to my taste and i was impressed at how thorough they were. Also that was helpful for myself to narrow exactly what i like!

Are there any areas for improvement or something they could have done differently?

not that i can think of

BACKGROUND

Please describe your company and your position there.

Business owner of manufacturing company for automotive upholstery

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperCo, and what were your goals?

Shopify site development with complexity due to large number of SKUs and variants per SKU

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed over five vendors and selected SuperCo due to the positive feedback from referrals, their prompt and clear communication, and their competitive quote.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Shopify Basic + a number of Shopify apps

How many people from the vendor's team worked with you, and what were their positions?

Tom, Tom, Slikha, Emil, Hubert

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Site is yet to launch, but I'm so happy with the outcome and the process SuperCo used to get my business here.

Describe their project management style, including communication tools and timeliness.

Best communication skills of any agency I've worked with in the past, and very organized with accessible, transparent project management tools.

What did you find most impressive or unique about this company?

I was impressed with their communication skills, deep knowledge of Shopify, and patience!

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I'm the owner and editor-in-chief of an independent print magazine about coffee, Standart.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperCo, and what were your goals?

We wanted to implement custom subscription rules on Shopify.

SOLUTION

How did you select this vendor and what were the deciding factors?

Browsed through Shopify-certified partners and our own circles.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The goal was to develop custom logic for ReCharge prepaid subscriptions. We went through a number of tests and implemented a solution after two months of experiments and development.

How many people from the vendor's team worked with you, and what were their positions?

Two in total. One project manager and one developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increase in operational efficiency.

Describe their project management style, including communication tools and timeliness.

Zoom, Loom and emails.

What did you find most impressive or unique about this company?

The communication was prompt and clear.

Are there any areas for improvement or something they could have done differently?

We might have not clarified the expectations that well at first.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of PerfectTed. We are the UK's leading supplier of matcha products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperCo, and what were your goals?

SuperCo built out our website and specifically created functionality for us to generate online sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the vendor through recommendation - the deciding factors were price, reviews and speed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SuperCo took a half developed site on Shopify and totally re-worked it using designs that we shared. They also create mobile fundtionality.

How many people from the vendor's team worked with you, and what were their positions?

Four people worked on this project from a range of departments.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching, we have seen an uptick in sales. All online sales were generated via instagram and other social platforms, so having a website has made our online sales process far easier.

Describe their project management style, including communication tools and timeliness.

Strong communicaiton and were extremely organized. Continued to provide updates eveyr day and hit deadlines always.

What did you find most impressive or unique about this company?

We were impressed with their speed of execution and professionalism. Also, their transparency around costing, timing and other items was amazing.

Are there any areas for improvement or something they could have done differently?

No. We were very, very happy with the team.

BACKGROUND

Please describe your company and your position there.

CEO of handmade knife company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperCo, and what were your goals?

We hired SuperCo to rebuild our blog.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were connected through word of mouth.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We sent them an example of the blog we wanted and they built it for us in Shopify.

How many people from the vendor's team worked with you, and what were their positions?

Unsure.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not yet! But it looks great and we're really happy.

Describe their project management style, including communication tools and timeliness.

They were proactive and quick.

What did you find most impressive or unique about this company?

The speed of response.

Are there any areas for improvement or something they could have done differently?

A little extra qa on their side would have meant fewer rounds of amends.

BACKGROUND

Please describe your company and your position there.

I'm the founder of Betty's Treat Club, a dog treat subscription box company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperCo, and what were your goals?

We hired SuperCo to review our landing page and customer journey with a view to improving our conversion rate.

SOLUTION

How did you select this vendor and what were the deciding factors?

Searched on Shopify app store for developers we could use flexibly

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our objectives. The SuperCo Team reviewed the objectives and analyzed our as-is landing page/customer flows before defining the project scope.

We prioritized backlog items together and then handed them off to the developers. The developers charged by the hour and notified me when deliverables were ready for review

How many people from the vendor's team worked with you, and what were their positions?

Project manager and developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Landing pages and product pages are more concise and easier to navigate. Click-throughs and conversion rates have improved.

Describe their project management style, including communication tools and timeliness.

Good email communication on requirements and tickets. Calls when required.

What did you find most impressive or unique about this company?

That they monitor time spent on each activity - if something is hard for me to do but only takes a developer 5 minutes they will only bill for five minutes of work. The transparency around estimated and actual effort is fantastic.

Are there any areas for improvement or something they could have done differently?

No