Social Media 55

BACKGROUND

Please describe your company and your position there.

We are a film production company. We create short and longer films and video creation. I am the founder and CEO of Defcon Pictures.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 for Social Media content creation and Web Design

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Social Media 55 based on their B2B experience, Customer service and knowledge. We wanted the best in the industry and have found them!

Describe the project in detail and walk through the stages of the project.

We hired Social Media 55 specifically for content creation for our own social media channels. They have used their graphic design skills and social media marketing knowledge to put in place great campaigns. The first sages were set so that they got to know us as a company and understand what we wanted to achieve. Once that was done, they went ahead and produced content and managed our different channels.

How many resources from the vendor's team worked with you, and what were their positions?

We work with 3 staff members. We work closely with the account manager too coordinate all the different projects. We work with their head of web design and development and also with one of their graphic designers on a daily basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a steady growth on all channels since Social Media 55 has taken over our Social Media Marketing. Follow growth, lead generation has not stopped. They have been able to showcase our work in a way that we have not been able to. Great work!

How effective was the workflow between your team and theirs?

They have a seamless process. We are in direct contact with the staff members that are involved. Their communication skills are on another level. Easy access, always happy to speak with you and requests are always addressed.

What did you find most impressive or unique about this company?

Communication! They are never too busy to speak with us. Of course, they have the skills to match this.

Are there any areas for improvement or something they could have done differently?

In all honesty, they do not. They are able to turn around very quickly and adapt to what is needed.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founding members and operating directors of La Maison Dupret, a private lending firm that specializes in short-term collateralized lending.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Media 55?

We needed a company that could handle our branding efforts and help us generate more leads.

SOLUTION

What was the scope of their involvement?
We hired Social Media 55 to take care of our branding, name, and website. Their main responsibilities include generating leads and creating content for our website and social media channels.

What is the team composition?
My main point of contact is their account manager.

How did you come to work with Social Media 55?
I came across Social Media 55 through a word-of-mouth recommendation. They were recommended to us by another company that they had worked with before.

How much have you invested with them?
We spend around $25,000 CAD (Approximately $19,400 USD) per year, so I’d say we’ve spent somewhere around $125,000 CAD (Approximately $97,000 USD) in total so far.

What is the status of this engagement?
We started working together in January 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Social Media 55 has been able to send a lot of traffic to my website and Instagram page. I’m still in business today because of all of the leads that they’ve generated for me throughout our entire partnership.

How did Social Media 55 perform from a project management standpoint?

Social Media 55 has performed very well in terms of project management. They communicate effectively and consistently deliver everything on time.

We primarily communicate through email, phone calls, and text messages.

What did you find most impressive about them?

Social Media 55 is honest, and they have led us in the right direction. They’ve never promised anything that they could not deliver.

Do you have any advice for potential customers?

Make sure to listen to what they have to say and follow their lead.

BACKGROUND

Please describe your company and your position there.

Natural Wireless is the largest private fixed wireless network infrastructure in the New York and New Jersey areas. I am the Director of Channel Partner Sales and Special Projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

After working with a variety of digital marketing agency we arrived at Social Media 55 and started working early last year. The team at Social Media 55 has provided us service in social media marketing. They have provided graphic design for our flyers, our content, and posting all of it in a calendar for us to approve. Social Media 55 has provided strategy for our social media and help us every step of the way. Our branding and images have really seen an improvement and we like the work they do for us. A great team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose social media 55 based on their reputation and their great deep knowledge for social media, marketing, and how to apply it to our business.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Social Media 55 used a digital calendar with HeyOrca software to allow us to view all the content they created for us on each day it was to go live. We were able to approve everything first and not have any post go live without our approval. This was a great Celestine for us to ensure our branding and messaging. Social Media 55 handled our flyer designs and all our social media strategy. Our designs and captions are all provided in advance in an organized fashion. It makes social media easy and professional.

How many resources from the vendor's team worked with you, and what were their positions?

I worked closely with Benjamin, Arian, Brett, and Joseph. They were a mix of social media specialists, graphic design, and web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The thing we enjoyed the most has got to be the incredible graphic design. We were able to give an entire new modern fresh look to the company with all the awesome graphics they made. We were able to create effective flyers for new buildings we were offering service to and the clients responded well to the ads.

How effective was the workflow between your team and theirs?

The workflow was perfect and met all of our deadlines.

What did you find most impressive or unique about this company?

What I found most impressive about this company is their deep knowledge for different business categories. That helped us because they really understood the demographic of our clients.

Are there any areas for improvement or something they could have done differently?

I don't think that they have areas of improvement as they are the digital marketing agency that has been the most fit for our needs.

BACKGROUND

Please describe your company and your position there.

My name is Sean Larry and my company is Sean Larry Real Estate where I am a residential real estate broker. I am the director to my team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

I hired on Social Media 55 to handle my digital marketing strategy and get me positioned in Google and other place online I hired them for social media marketing, SEO, and digital marketing and design. My goals are to be positioned as a leading broker and provide easy access for people to view my offers and get my contact information.

SOLUTION

How did you select this vendor and what were the deciding factors?

Early on in my search for a quality agency I started working on my strategy with Social Media 55. I have no experience with marketing and social media so I turned to an agency. With about a decade of experience and having served roughly 1000 clients I knew I’d be in good hands.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We worked closely together to develop my branding, naming and messaging. Once the foundation for my profile was set, Social Media 55 quickly established my footing on Facebook, Instagram, LinkedIn, Twitter and Google My Business for my office address listing. We are developing content for each social channel and Social Media 55 is using a software that allows me to view and approve all my content before they go out the their channels. I’m able to edit and make or request changes if their are any but so far I’m really happy with the calendar.

I’ve also hired the team on SEO, this way I can rank in the search engines and pick up organic traffic. It’s early on but I didn’t exist at all digitally a few months ago and now if you google me I come up on the first page of results on several different results. I see it getting stronger week after week with more backlinks and directory submissions.

The goal is to make it easy for clients and potential clients to find me and it’s working. The lend a tremendous amount of value to my brand and growth. They are currently developing my digital ads for 2022 and making sure I’m well equipped all next year with high quality content.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with a few of the members if their team and I am enjoying working with Benjamin, Bret, Joseph and the designers. They are a talented bunch who seems to really get what we need to do.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have found that immediately after starting working with Social Media 55 I began getting traction and people started reaching out and engaging with me regarding real estate. I have been able to develop leads out of this which lead to great profits. The team at Social Media 55 is passionate and quite experienced, thank you to Joseph, Bret, Fred for making this journey happen.

How effective was the workflow between your team and theirs?

Thus far, my experience has been perfect. The team is incredibly organized and has everything clearly set out for us. The communication is quick and interactive. I'm never left hanging, in fact, the team seems to always be ahead of the curb. It's a great addition to my fast moving business.

What did you find most impressive or unique about this company?

What was most helpful is that they are able to handle design, advertising, content creation, SEO and so much more under one roof.

Are there any areas for improvement or something they could have done differently?

I still have room to better my profile and we are working and chipping at it everyday. I'm very pleased with the pace and results.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director at Monarque Funds. My goal is to make sure our online presence is strong and also make sure we generate interest.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 for the design & development of Monarque Funds Website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with Social Media 55 in the past and we knew they were the perfect fit. They have a very knowledgeable team, and we simply clicked.

Describe the project in detail and walk through the stages of the project.

Our goal was to create a website that explained to our users what Monarque Funds is really about. We first started with the actual design, carefully selecting the images and videos we needed to showcase, then developed the website.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people in total. 1 copy writer, 1 designer and 1 developper. Great process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our conversion rate is very high thanks to all the CTA's that were recommended by SM55. We are very pleased with the work done.

How effective was the workflow between your team and theirs?

The workflow was very effective. I was in touch with all of the team members implicated in this project.

What did you find most impressive or unique about this company?

Their workflow was great and the project turnaround was as quick as it can get. Very smart people working at Social Media 55.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of. My experience from A-Z was perfect.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a web development company specializing in custom solutions for businesses with complex needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

Social Media 55 handles social media accounts, SEO and landing page development for my business and select clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on the web for quality agencies, and after interviewing a few we decided on Social Media 55. Their level of expertise, ability to work in many different niche markets and very quick turnaround was very important to me.

Describe the project in detail and walk through the stages of the project.

After initial meetings and onboarding, they are able to hit the ground running. They provide reports and strategies for the upcoming months. They also have taken the time to educate me about what works and doesn't work on social media.

How many resources from the vendor's team worked with you, and what were their positions?

Benjamin, Director; Joseph, CEO; Brad, SEO specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've seen a steady increase in my positioning and have been able to acquire new clients because of it. Where I had little presence before, I've been able to beef up my presence along with improving my client's campaigns as well.

How effective was the workflow between your team and theirs?

Their team is quite responsive. Every time we have a request, they answer without delay — they simply get the job done.

What did you find most impressive or unique about this company?

What's most impressive is that they are not only leaders at social media, but they are really well-versed in both technical on-site SEO and off-site SEO.

Are there any areas for improvement or something they could have done differently?

It would be nice if they had a Seattle office! But I have to say, working remotely through Google Meets makes it feel like they are right next door.

BACKGROUND

Please describe your company and your position there.

Studio Cody Caissie is one of Montreal's top-rated eCommerce Product Photography & video production studios celebrating 11+ years in business, with 260+ Five-Star reviews online across three platforms. Cody Caissie, the Founder & Director of Production at Studio Cody Caissie.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

I hired Social Media 55 to handle our social media management and strategy. Now we have more time to dedicate to our core services of photography, videography and post-production editing for small, medium and large companies across Canada. We also have Benjamin at Social Media 55 overseeing our ongoing website maintenance and development. We have Social Media 55 handling our website updates, website security, website hosting, so we ensure reliability and speed.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Social Media 55 through Google search and selected them based on their authority, the creative projects they worked on, their clients and most importantly their customer relation intrigued was the best I had received. They made me feel like a part of their team vs a client.

Describe the project in detail and walk through the stages of the project.

Initially, we had Social Media 55 come up with a social media strategy for our FB and IG and that quickly also became LinkedIn. Social Media 55 has helped us automate our content and get some of our incredible pieces out on social. We have also had Social Media 55 help us set up and operate our funnels. We are testing some new looks right now for Instagram and we are constantly keeping our content fresh and they help us set all of this up.

In addition to social media our website which is our most important tool for our business is developed and maintained by Social Media 55. They do all the updates on WordPress, help us with our security and provide reports to us. They also recently switched our host/server to a more reliable and faster service provider, which saved us a whopping $3500 a year. We are getting a faster more reliable server at a fraction of the price. We also often need to develop new landing pages or configure a plug-in for the member's side of our site. They do it all and they do it well.

How many resources from the vendor's team worked with you, and what were their positions?

My first point of contact is Benjamin Ohayon who is the Project Manager and Joseph Rothstein, President. My 2nd point of contact is Bret Johnson, Head of Web.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The business has improved by over 50% year after year all while using the services from Social Media 55. They have been a great support and they have helped me scale my business. Our website and traffic have been high and yielding a great return.

How effective was the workflow between your team and theirs?

The workflow with the team is perfect, as requests are always answered quickly and they are completed with success. I can always count on them to get the one done right the first time.

What did you find most impressive or unique about this company?

What I find most impressive is their team has professionals in every area of digital marketing and web development and design. They quickly get the job done with a successful outcome and time after time. Over 4 years of perfect service, what else can I ask for?

Are there any areas for improvement or something they could have done differently?

I would have hired them for security, hosting, and web development on day one when I initially brought them in for social media.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small local barbershop which has been around for over 40 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Media 55?

Though we have a good location and existing clientele, it's difficult in our industry to get new clients to walk through the door. Our main concern was how to get more local people to book appointments and come to the shop. I already had a freelancer taking care of my basic marketing needs, but I decided to bring in Social Media 55 to take things to the next level.

SOLUTION

What was the scope of their involvement?

My business is not active on social media, so the main goal is to create local awareness. Social Media 55 has proposed that I utilize local SEO and Google My Business. I don’t necessarily have the budget for a full-blown website development, but what I have seems to be working for now.

The team allows me to make use of one service at a time, kind of like letting me walk before I could run. This is an ideal arrangement since I have to stay within a budget. 

Social Media 55 sends me reports about my business’s SEO and updates me about how we’re performing on Google My Business. They upload geotagged pictures of our shop, which Google responds better to. Our website is as basic as it gets, but they make sure that we got the most out of it. 

They’ve also trained my staff on how to capture positive reviews and showed me on how to respond to negative ones. 

What is the team composition?

I work a lot with Ariane (Account Manager), but Benjamin (Co-Founder & VP of Operations) and Joseph (Co-Founder & CEO) are also always available when I need to speak to them. 

How did you come to work with Social Media 55?

Social Media 55 was referred to me by a friend who had dealt with them for multiple years. 

How much have you invested with them?

I spend about $1,500 a month on their services. For the past 24 months, I’ve spent around $36,000.

What is the status of this engagement?

I've been with them for two years now since March 2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Social Media 55 has been amazing, and the results have been great. We're now at the top of Google search results in my area, which is great. The reports I get from Google My Business show that we are constantly getting a lot of activity, views, and searches — 20,000 month-over-month, to be exact. When I started with them, I only had 30 people viewing my profile or looking up my business. Even my friends whom I’ve spoken to have not gotten close to a thousand.

Social Media 55 has also helped us go from having two poor reviews to having 65 solid customer testimonials. To this day, they are still helping us capture reviews from our clients.

They’ve taught me so much and have given a lot of suggestions when it comes to marketing. They don't keep anything secret, Which I really appreciate. I know I would be able to do maybe half or 3/4 of the work that they're doing, but I don't have the time and I've come to enjoy working with Social Media 55. They’ve become really good friends through the years. 

How did Social Media 55 perform from a project management standpoint?

We mostly communicate through email and phone. When I need something I usually text the account manager, and she responds right away. The team has given us access to our Google Analytics account, so we're able to check reports on the fly. 

What did you find most impressive about them?

I've worked with other providers in other fields. For instance, I have suppliers of cutters, clippers, and other products. I'm not necessarily on a friendly basis with these suppliers, so it's always a joy to speak with Social Media 55. They have really set themselves apart. 

They really tailor their services to every single client they have. They've made me feel like I'm their only client because they've really given me a lot of attention. 

Are there any areas they could improve?

There's nothing I could think of. 

Do you have any advice for potential customers?

Let your guard down because Social Media 55 will never take advantage of you. Allow them to make suggestions because they're never going to push services that you don't need or can't afford. They will always have something for any type of budget.

BACKGROUND

Please describe your company and your position there.

I am a Virgin Mobile store manager and we offer telecommunication services to clients. Virgin Mobile is the sister company to Bell mobility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 to take over our store Social Media Channels, create content, increase engagement and drive traffic to the store.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Social Media 55 on the top page of Google when searching for Social Media agencies. Benjamin was nice enough to come meet us in person and explain what exactly they would do for us. After meeting Benjamin, I understood that we were dealing with a professional agency.

Describe the project in detail and walk through the stages of the project.

Social Media 55 toke over our social accounts. They create content, schedule posts in there digital content calendar and they make sure we post on a consistant basis. They even take care of answering any customer inquiries and book appointments with potential clients.

How many resources from the vendor's team worked with you, and what were their positions?

We currently work with 2 people. 1 account manager and 1 social media specialist. They are always making recommendations and trying to make the best out of the account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since they have taken over our social media accounts, we have much more engagement, more foot traffic and more booked appointments!

How effective was the workflow between your team and theirs?

Workflow was and is seamless. It feels like they are part of our team.

What did you find most impressive or unique about this company?

The amount of time they took to get us up and running was amazing. Within 2 weeks, we were live and started generating engagement.

Are there any areas for improvement or something they could have done differently?

We feel like Social Media 55 knows exactly what they are doing. Every time we ask questions they have answers that actually make sense! No areas for improvement in my opinion.

BACKGROUND

Please describe your company and your position there.

I'm the COO for a high-end men/women fashion/designer socks e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

SM 55 has been a great digital partner for us since we engaged in their services. They have provided expertise, knowledge, and support for many digital initiatives we have launched, from social media to website to SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

I've had a long-standing professional relationship with the CEO and founder Joseph, who has supported me in many of my other ventures over a 5-year timeframe.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

SM 55 has been there every step of the way to support us with several aspects of our digital footprint i.e. social media, fulfillment, website development, and content creation.

How many resources from the vendor's team worked with you, and what were their positions?

I've had the pleasure of working with the following team members from Social Media 55:

• Joseph for Strategy
• Ben for Social Media Marketing
• Bret Shopify Development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After speaking and working with Social Media 55 we are not in a much better position from many aspects of our business: Social profiles, Google support, Shopify dev/support.

How effective was the workflow between your team and theirs?

Excellent, not only were they quick to address issues but they also have a very unique and effective QA process to ensure all the finer details are not overlooked.

What did you find most impressive or unique about this company?

I was impressed with their communication, attention to detail, and in-depth knowledge of the industry.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind. Any time I had an issue or concern they were addressed right away.