Social Media 55

BACKGROUND

Please describe your company and your position there.

Studio Cody Caissie is one of Montreal's top-rated eCommerce Product Photography & video production studios celebrating 11+ years in business, with 260+ Five-Star reviews online across three platforms. Cody Caissie, the Founder & Director of Production at Studio Cody Caissie.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

I hired Social Media 55 to handle our social media management and strategy. Now we have more time to dedicate to our core services of photography, videography and post-production editing for small, medium and large companies across Canada. We also have Benjamin at Social Media 55 overseeing our ongoing website maintenance and development. We have Social Media 55 handling our website updates, website security, website hosting, so we ensure reliability and speed.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Social Media 55 through Google search and selected them based on their authority, the creative projects they worked on, their clients and most importantly their customer relation intrigued was the best I had received. They made me feel like a part of their team vs a client.

Describe the project in detail and walk through the stages of the project.

Initially, we had Social Media 55 come up with a social media strategy for our FB and IG and that quickly also became LinkedIn. Social Media 55 has helped us automate our content and get some of our incredible pieces out on social. We have also had Social Media 55 help us set up and operate our funnels. We are testing some new looks right now for Instagram and we are constantly keeping our content fresh and they help us set all of this up.

In addition to social media our website which is our most important tool for our business is developed and maintained by Social Media 55. They do all the updates on WordPress, help us with our security and provide reports to us. They also recently switched our host/server to a more reliable and faster service provider, which saved us a whopping $3500 a year. We are getting a faster more reliable server at a fraction of the price. We also often need to develop new landing pages or configure a plug-in for the member's side of our site. They do it all and they do it well.

How many resources from the vendor's team worked with you, and what were their positions?

My first point of contact is Benjamin Ohayon who is the Project Manager and Joseph Rothstein, President. My 2nd point of contact is Bret Johnson, Head of Web.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The business has improved by over 50% year after year all while using the services from Social Media 55. They have been a great support and they have helped me scale my business. Our website and traffic have been high and yielding a great return.

How effective was the workflow between your team and theirs?

The workflow with the team is perfect, as requests are always answered quickly and they are completed with success. I can always count on them to get the one done right the first time.

What did you find most impressive or unique about this company?

What I find most impressive is their team has professionals in every area of digital marketing and web development and design. They quickly get the job done with a successful outcome and time after time. Over 4 years of perfect service, what else can I ask for?

Are there any areas for improvement or something they could have done differently?

I would have hired them for security, hosting, and web development on day one when I initially brought them in for social media.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small local barbershop which has been around for over 40 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Media 55?

Though we have a good location and existing clientele, it's difficult in our industry to get new clients to walk through the door. Our main concern was how to get more local people to book appointments and come to the shop. I already had a freelancer taking care of my basic marketing needs, but I decided to bring in Social Media 55 to take things to the next level.

SOLUTION

What was the scope of their involvement?

My business is not active on social media, so the main goal is to create local awareness. Social Media 55 has proposed that I utilize local SEO and Google My Business. I don’t necessarily have the budget for a full-blown website development, but what I have seems to be working for now.

The team allows me to make use of one service at a time, kind of like letting me walk before I could run. This is an ideal arrangement since I have to stay within a budget. 

Social Media 55 sends me reports about my business’s SEO and updates me about how we’re performing on Google My Business. They upload geotagged pictures of our shop, which Google responds better to. Our website is as basic as it gets, but they make sure that we got the most out of it. 

They’ve also trained my staff on how to capture positive reviews and showed me on how to respond to negative ones. 

What is the team composition?

I work a lot with Ariane (Account Manager), but Benjamin (Co-Founder & VP of Operations) and Joseph (Co-Founder & CEO) are also always available when I need to speak to them. 

How did you come to work with Social Media 55?

Social Media 55 was referred to me by a friend who had dealt with them for multiple years. 

How much have you invested with them?

I spend about $1,500 a month on their services. For the past 24 months, I’ve spent around $36,000.

What is the status of this engagement?

I've been with them for two years now since March 2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Social Media 55 has been amazing, and the results have been great. We're now at the top of Google search results in my area, which is great. The reports I get from Google My Business show that we are constantly getting a lot of activity, views, and searches — 20,000 month-over-month, to be exact. When I started with them, I only had 30 people viewing my profile or looking up my business. Even my friends whom I’ve spoken to have not gotten close to a thousand.

Social Media 55 has also helped us go from having two poor reviews to having 65 solid customer testimonials. To this day, they are still helping us capture reviews from our clients.

They’ve taught me so much and have given a lot of suggestions when it comes to marketing. They don't keep anything secret, Which I really appreciate. I know I would be able to do maybe half or 3/4 of the work that they're doing, but I don't have the time and I've come to enjoy working with Social Media 55. They’ve become really good friends through the years. 

How did Social Media 55 perform from a project management standpoint?

We mostly communicate through email and phone. When I need something I usually text the account manager, and she responds right away. The team has given us access to our Google Analytics account, so we're able to check reports on the fly. 

What did you find most impressive about them?

I've worked with other providers in other fields. For instance, I have suppliers of cutters, clippers, and other products. I'm not necessarily on a friendly basis with these suppliers, so it's always a joy to speak with Social Media 55. They have really set themselves apart. 

They really tailor their services to every single client they have. They've made me feel like I'm their only client because they've really given me a lot of attention. 

Are there any areas they could improve?

There's nothing I could think of. 

Do you have any advice for potential customers?

Let your guard down because Social Media 55 will never take advantage of you. Allow them to make suggestions because they're never going to push services that you don't need or can't afford. They will always have something for any type of budget.

BACKGROUND

Please describe your company and your position there.

I am a Virgin Mobile store manager and we offer telecommunication services to clients. Virgin Mobile is the sister company to Bell mobility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 to take over our store Social Media Channels, create content, increase engagement and drive traffic to the store.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Social Media 55 on the top page of Google when searching for Social Media agencies. Benjamin was nice enough to come meet us in person and explain what exactly they would do for us. After meeting Benjamin, I understood that we were dealing with a professional agency.

Describe the project in detail and walk through the stages of the project.

Social Media 55 toke over our social accounts. They create content, schedule posts in there digital content calendar and they make sure we post on a consistant basis. They even take care of answering any customer inquiries and book appointments with potential clients.

How many resources from the vendor's team worked with you, and what were their positions?

We currently work with 2 people. 1 account manager and 1 social media specialist. They are always making recommendations and trying to make the best out of the account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since they have taken over our social media accounts, we have much more engagement, more foot traffic and more booked appointments!

How effective was the workflow between your team and theirs?

Workflow was and is seamless. It feels like they are part of our team.

What did you find most impressive or unique about this company?

The amount of time they took to get us up and running was amazing. Within 2 weeks, we were live and started generating engagement.

Are there any areas for improvement or something they could have done differently?

We feel like Social Media 55 knows exactly what they are doing. Every time we ask questions they have answers that actually make sense! No areas for improvement in my opinion.

BACKGROUND

Please describe your company and your position there.

I'm the COO for a high-end men/women fashion/designer socks e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

SM 55 has been a great digital partner for us since we engaged in their services. They have provided expertise, knowledge, and support for many digital initiatives we have launched, from social media to website to SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

I've had a long-standing professional relationship with the CEO and founder Joseph, who has supported me in many of my other ventures over a 5-year timeframe.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

SM 55 has been there every step of the way to support us with several aspects of our digital footprint i.e. social media, fulfillment, website development, and content creation.

How many resources from the vendor's team worked with you, and what were their positions?

I've had the pleasure of working with the following team members from Social Media 55:

• Joseph for Strategy
• Ben for Social Media Marketing
• Bret Shopify Development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After speaking and working with Social Media 55 we are not in a much better position from many aspects of our business: Social profiles, Google support, Shopify dev/support.

How effective was the workflow between your team and theirs?

Excellent, not only were they quick to address issues but they also have a very unique and effective QA process to ensure all the finer details are not overlooked.

What did you find most impressive or unique about this company?

I was impressed with their communication, attention to detail, and in-depth knowledge of the industry.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind. Any time I had an issue or concern they were addressed right away.

BACKGROUND

Please describe your company and your position there.

Infiniti Laval is an Infinity dealership in the region of Laval, Quebec. I am one of the managers at this dealership.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 for multiple services. Social Media Marketing, SEO, Video Production and Content Marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a previous agency working with us, we had always knew about Social Media 55 and when the time was right, we contacted them and we decided to move forward.

Describe the project in detail and walk through the stages of the project.

We needed to be more consistant on our social media channels and SM55 is able to make that happen. They create content for us, take professional photos of our latest arrivals, posts on a regular basis. They also do lead gen campaigns through the use of paid advertising. They have an amazing video staff that create the best video’s in the automotive industry. They constantly work on our SEO to make sure we index high on search engines.

How many resources from the vendor's team worked with you, and what were their positions?

We have an account manager for all the communications between their team and ours. For each service, they have specialists working on each aspect. Great workflow!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since we have been consistant on Social Media, we now have a community engaging with us. This helps with our brand awareness when we generate new leads with paid ads. We have amazing ranking on Google as well.

How effective was the workflow between your team and theirs?

Very clear, no confusion, our Account manager is structured and always available.

What did you find most impressive or unique about this company?

Results!! They never promised something they were not able to deliver. I find transparency is key and they have been transparent from day 1. We respect that.

Are there any areas for improvement or something they could have done differently?

They are the experts. We listen to their suggestions and not the other way around. They are very knowledgeable in the automotive industry and we felt that from the start.

BACKGROUND

Please describe your company and your position there.

We are a Health Care technology company in the process of rebranding and launching our 2021 software. Chief Marketing Business Development Officer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We are a healthcare technology company. Our initial services from Social Media 55 were to provide a strategy for SEO and social media. We had them completely redesign our coming soon page and all of our social media and SEO. Social Media 55 has been producing all of our website copy and helping us prepare for our software launch.

They have had a great back and forth communication throughout this building process and they delivered everything on time so far. We needed to optimize all our social media pages with custom banners and they created an entirely new updated look for us. We are doing regular posting and engagement services and working on a lot of content development. All areas where we were lacking.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for top digital marketing agencies and interviewed a couple. They were the best all around fit and they offered everything we were looking for.

Describe the project in detail and walk through the stages of the project.

After our kick off meeting Social Media 55 ran a market analysis for us marking out all the areas we were able to penetrate. They immediately redesigned our landing page for our software launch and dealt with all the copy for the site and backend. They handled title tags and meta tag descriptions and organized them in Excel files so they’d be easy to apply to the site. They created all of our branding kit, sales collateral, and other design and strategy needs we had. The project is ongoing and everything is running smoothly.

How many resources from the vendor's team worked with you, and what were their positions?

We have been working directly with Benjamin has been our account manager Bret on web development, Fred on design a copywriter and Joseph for strategy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our original landing page had content that was not relevant and the design had an awful experience. Our current page has great design, a nice user experience a call to action and it is stacked with relevant content. We see it working well on google now. We are pleased with all the social media collateral. It’s elevated our brand.

How effective was the workflow between your team and theirs?

The workflow is regular daily communication. We use slack and email to communicate and we have weekly meetings by phone and sometimes additional zoom meetings.

What did you find most impressive or unique about this company?

Social Media 55 is equipped with great talent in many areas of marketing. They are the perfect solution for a growing business.

Are there any areas for improvement or something they could have done differently?

They are adapting to our needs well so no they are doing just fine.

BACKGROUND

Please describe your company and your position there.

Financial institution that deals with restructuring portfolios. I am the marketing and administrative coordinator

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

We hired SM55 for ongoing search engine optimization services.

SOLUTION

How did you select this vendor and what were the deciding factors?

After multiple interviews, Social Media 55 seemed like the best fit for our needs. Communication and response time was key in our decisions and they were able to accommodate our budget as well.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

SM55 build an SEO strategy on 6 months. They worked and still are on on page optimization and off page optimization. Everything from key word analysis to page titles, to content optimization, search engine submissions, news and or submissions and much more

How many people from the vendor's team worked with you, and what were their positions?

3 people total. Graphic designer, SEO specialist and account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We finally appear on page 1 in Google search for industry and city searches. We are very satisfied with the work done and will continue with SM55.

Describe their project management style, including communication tools and timeliness.

Same day response. Email is very quick, we can always call them and they are happy to speak. Great communication.

What did you find most impressive or unique about this company?

Communication and skills! They did not over-promise anything and they definitely over delivered.

Are there any areas for improvement or something they could have done differently?

Nothing we can think of. We have a lot to learn and they are excellent at what they do!

BACKGROUND

Please describe your company and your position there.

I am the COO of a laundry service company. We provide on demand laundry and dry cleaning service to residential and commercial clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired the team for our website creation. They also provided us with a web programming and integration.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this company because of their industry experience and personable team.

Describe the project in detail and walk through the stages of the project.

After the initial meetings, we received a few designs for the landing page of the site. Once we chose a theme that really resonated with us, they completed the design. They asked for feedback through each stage of development, so they could get closer and apprehend our vision, and in doing so, they impressed us as they delivered us with propitious results. We were extremely delighted. For each remark, they came back with more sample designs so they could match that vision. They gave their input as to how the content should be displayed in our site as well.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 2 people including the project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our web design request was met and Social Media 55 exceeded our expectations. We have worked with a few designers in the past but we were never satisfied with the workflow or skill set until we started working with Social Media 55. They have experienced designers and were able to deliver everything we wanted and more. Our concepts were developed perfectly into our finished product and we felt confident with them from the start.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us with updates every step of the way. We had weekly online meetings where he provided us visual examples of the process. Everything was delivered on time!

What did you find most impressive or unique about this company?

Their customer service, the expertise they had about website design, definitely better than any other web developer I had previously worked with. They were amply patient while we were working on providing them with our vision. They were understanding and most importantly, driven, which only made the outcome better.

Are there any areas for improvement or something they could have done differently?

We were so satisfied with their work. We don't think there's anything to add.

BACKGROUND

Please describe your company and your position there.

Groupe Nature Pharma is a health supplement company that is the most comprehensive all-natural supplement containing 11 key active ingredients that have shown glucose lowering capabilities. I am the VP of Operations since 2017.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

We hired social media 55 for an e-commerce build. Our goals was to have an industry leading site.

SOLUTION

How did you select Social Media 55 and what were the deciding factors?

After several conversations with Benjamin and after evaluating multiple other companies, Social Media 55 had the most experience in our field. They had a solid plan of how to go about the project and the most reliable team to make it happen.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work was to build a e-commerce site. They first started by delivering a sketch of what the website would look like, and once that was approved on our end they started development. Social Media 55 recommend to build this site on WordPress and plugged in WooCommerce for our shopping cart.

How many people from the vendor's team worked with you, and what were their positions?

There was a total of 2 people working directly with us. Benjamin was the account manager and Bret was our website designer and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project from A-Z was a very pleasant experience. Social Media 55 respected all the deadlines. They even provided professional photography for our product shots. These came out amazing!

Describe their project management style, including communication tools and timelines.

As mentioned above I was in direct contact with 2 people (Account Manager & web Developer). They were always available to listen to my input, suggestions, by phone or email. Great communication.

What did you find most impressive or unique about this company?

1. Communication
2. Efficient & Professional
3. They boosted our expectations right from the get-go.

Are there any areas for improvement or something they could have done differently?

Nothing to signal here my experience was and continues to be amazing.

BACKGROUND

Please describe your company and your position there.

We are a new leasing company based in the north shore of the greater Montreal area. Specializing in private leasing and short term rentals. My position as General manager is to ensure the success in day to day operations, and customer satisfaction

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 to help with our brand creation ie: Logo design, Banner creation, Ad Campaigns (paid, and organic), Social media platform management. They have been a crucial part of the team in growing our business.

What were your goals for this project?

The goals for this project was to come out on top of other leasing companies, and gain a larger part of the market share. For automotive private leasing

SOLUTION

How did you select Social Media 55?

We had been meeting with multiple media firms, the reason for choosing Social Media 55 is due to there quick responses and plans for growth. As well as there experience in automotive marketing.

Describe the scope of their work in detail.

Logo Creation Banner Creation Social Media optimization Social Media content creation Video creation Copyrighting Ad Management

What was the team composition?

Social Media 55 has a very simple process. They assigned 1 Marketing manager to oversee our account and process. Benjamin makes sure to deploy to proper team member when needed for specific tasks.

He also approves and corrects the completed tasks before coming to us for final approval. Their team is composed of a videographer, photographer, add campaign specialist, graphic designer, Seo specialist, and web developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

650 organic followers on instagram after 30 days Lead generating through social media Facebook bussiness manager page look professional

How effective was the workflow between your team and theirs?

The synergy between both team could not have been more seamless!

What did you find most impressive about this company?

Their knowledge in digital marketing and specialization in automotive media is impressive.

Are there any areas for improvement?

Not at this time