Social Media 55

BACKGROUND

Please describe your company and your position there.

Groupe Nature Pharma is a health supplement company that is the most comprehensive all-natural supplement containing 11 key active ingredients that have shown glucose lowering capabilities. I am the VP of Operations since 2017.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

We hired social media 55 for an e-commerce build. Our goals was to have an industry leading site.

SOLUTION

How did you select Social Media 55 and what were the deciding factors?

After several conversations with Benjamin and after evaluating multiple other companies, Social Media 55 had the most experience in our field. They had a solid plan of how to go about the project and the most reliable team to make it happen.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work was to build a e-commerce site. They first started by delivering a sketch of what the website would look like, and once that was approved on our end they started development. Social Media 55 recommend to build this site on WordPress and plugged in WooCommerce for our shopping cart.

How many people from the vendor's team worked with you, and what were their positions?

There was a total of 2 people working directly with us. Benjamin was the account manager and Bret was our website designer and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project from A-Z was a very pleasant experience. Social Media 55 respected all the deadlines. They even provided professional photography for our product shots. These came out amazing!

Describe their project management style, including communication tools and timelines.

As mentioned above I was in direct contact with 2 people (Account Manager & web Developer). They were always available to listen to my input, suggestions, by phone or email. Great communication.

What did you find most impressive or unique about this company?

1. Communication
2. Efficient & Professional
3. They boosted our expectations right from the get-go.

Are there any areas for improvement or something they could have done differently?

Nothing to signal here my experience was and continues to be amazing.

BACKGROUND

Please describe your company and your position there.

We are a new leasing company based in the north shore of the greater Montreal area. Specializing in private leasing and short term rentals. My position as General manager is to ensure the success in day to day operations, and customer satisfaction

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 to help with our brand creation ie: Logo design, Banner creation, Ad Campaigns (paid, and organic), Social media platform management. They have been a crucial part of the team in growing our business.

What were your goals for this project?

The goals for this project was to come out on top of other leasing companies, and gain a larger part of the market share. For automotive private leasing

SOLUTION

How did you select Social Media 55?

We had been meeting with multiple media firms, the reason for choosing Social Media 55 is due to there quick responses and plans for growth. As well as there experience in automotive marketing.

Describe the scope of their work in detail.

Logo Creation Banner Creation Social Media optimization Social Media content creation Video creation Copyrighting Ad Management

What was the team composition?

Social Media 55 has a very simple process. They assigned 1 Marketing manager to oversee our account and process. Benjamin makes sure to deploy to proper team member when needed for specific tasks.

He also approves and corrects the completed tasks before coming to us for final approval. Their team is composed of a videographer, photographer, add campaign specialist, graphic designer, Seo specialist, and web developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

650 organic followers on instagram after 30 days Lead generating through social media Facebook bussiness manager page look professional

How effective was the workflow between your team and theirs?

The synergy between both team could not have been more seamless!

What did you find most impressive about this company?

Their knowledge in digital marketing and specialization in automotive media is impressive.

Are there any areas for improvement?

Not at this time

BACKGROUND

Please describe your company and your position there.

I'm the Founder and President of Love and Beauty Products Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

We hired Social Media 55 for a full e-commerce web-site re-vamp. Our goals for a full service web-site for the US market.

SOLUTION

How did you select Social Media 55 and what were the deciding factors?

They were not only highly recommended we felt that Social Media 55 were superior than other agencies that we talked too. Social Media 55 seemed like a perfect fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Social Media 55 had a road map planned for us. We started with several brief meetings so they could understand the complete scope of the work.

Once the outline was created, we made sure to deliver to Social Media 55 what was needed. They followed their roadmap and delivered everything on time.

How many people from the vendor's team worked with you, and what were their positions?

A total of 3 people were in constant contact. Benjamin was our project manager, Bret was the head of development and Federico was the graphic designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everything was delivered on time. The quality of the work Social Media 55 did was outstanding. We have dealt with other agencies in the past and they really delivered what they promised.

Describe their project management style, including communication tools and timelines.

They really know how to minimize the number of communications to keep it clean. Most communications were on email and phone. Benjamin really did a great job communicating with his team.

What did you find most impressive or unique about this company?

Communication! They reply almost instantly to requests. They have been available after hours and weekend which for me, is something very important

Are there any areas for improvement or something they could have done differently?

Nothing at all. As I have said previously, they were able to deliver on time, communication was great, the quality of the work provided was outstanding.

BACKGROUND

Please describe your company and your position there.

Prime Leasing Group is a luxury car leasing company that caters to a up scale clientele. I am the director of sales and marketing here at prime leasing Group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social media 55 for a Social Media Marketing campaign and Reputation Management.

What were your goals for this project?

We needed a company that was able to produce specific assets for our Social Media channels. We needed high impact images and original videos for us to post on our social media platforms and for commercial use. Social media 55 utilized videography and graphic design to make all of this happen.

SOLUTION

How did you select Social Media 55?

We narrowed our search down to 3 local company's here in Montreal. Based on Social Media 55's portfolio and expertise, we decided to move forward with them back in 2017 and still going strong! We are more than happy about their performance and skill level.

Describe the scope of their work in detail.

Social media 55 creates original content for Facebook and Instagram by producing professional pictures of our facility and integrating videography for specific car models we have available at our prestigious dealership. They send us monthly content calendars that we need to approve before hand and run lead generation campaigns for our sales people.

What was the team composition?

Social Media 55 sends in their videographer and photographer on a monthly basis. They have a social media manager that produces the monthly content calendar and have an advertising specialist generating leads through the use of social media paid campaigns.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were able to grow our accounts organically due to the beauty of the content they produce. They consistently generate new sales leads since 2017 and we are very satisfied with he results!

How effective was the workflow between your team and theirs?

The workflow is seamless at this point. They have put in a very straight forward structure and we do not need to worry about anything. They keep bringing new ideas to the table and we are grateful for this.

What did you find most impressive about this company?

Social Media 55 were able to understand our industry right away. I believe they have great experience within the car industry and know exactly what needs to be done.

Are there any areas for improvement?

There is nothing I can think of. They are part of our staff and we are very happy with Social Media 55

BACKGROUND

Please describe your company and your position there.

Optique de la madeleine is one of Paris's leading optometrist retail stores. We offer premium prescription lenses and high-end frames. We have been servicing Paris for over a decade. My position at Optique de la Madelaine is President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

We hired Social Media 55 back in 2014 to assist us with our Facebook and Instagram Marketing. Since then, we have grown multiple accounts following and have increased our customer base year after year. Social Media 55 helped us with content creation, strategy, content scheduling, and graphic design. In addition, they have been running very sophisticated ad campaigns around holiday seasons for the past several years.

What were your goals for this project?

Our goals were to elevate our branding, increase exposure, start to have a real presence on social media with a professional look, and to increase revenue. We wanted to look more aggressive than the competition on certain channels.

SOLUTION

How did you select Social Media 55?

We wanted a North American leading agency. We did not want to work with an agency in France due to language limitations here. Social Media 55 really stuck out to us because not only did they offer service in English but they are perfect in French as well.

Describe the scope of their work in detail.

Social media 55 created a strategy for us. Once we all agreed on that strategy, Social Media 55 began creating designs for us. Once we developed a fair amount of content, we began using them to post to our Social Media and to create our Ads campaign with their Ads team.

What was the team composition?

We worked with a few different departments on their team. We worked with a Social media manager, a graphic designer, an Ad specialist, and a web developer for our landing pages. For the most part, we are in direct contact with our Account Manager that is available 7 days a week.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

For starters, after years of running these campaigns, we are fortunate to have adopted well over 1000 new clients due to their initiatives. Our accounts look spectacular, professional, and have all the information you need. They helped us grow our Instagram following to over 5000 followers and put us in contact with specific celebrities, and public figures.

How effective was the workflow between your team and theirs?

Working with Social Media 55 makes the entire process an absolute breeze. They are always available to us and bring so much value and ideas to the table.

What did you find most impressive about this company?

Social Media 55 feels like they are an extension to our team. No matter what business we would get into next, they would be part of our team.

Are there any areas for improvement?

I cannot think of anything, they have done a wonderful job so far! 6 years and counting!

BACKGROUND

Please describe your company and your position there.

I’m the owner of LVL Up Studio. Montreal’s premier Versaclimber studio. This is a cardio fitness class that provides you with maximum calorie burn over a short period of time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55, and what were your goals?

Our goal was to have an industry leading website to facilitate online sales, and increase conversions. We hired Social Media 55 for branding and website design and development.

SOLUTION

How did you select Social Media 55 and what were the deciding factors?

We were speaking to approximately 4 different agencies and Social Media 55 were the only ones to standout and they seemed like the best fit based on their prior experiences. We were not wrong!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first step was to created a logo which they nailed very quickly. The second step was to design a wireframe for the website. They delivered these different sketches for approval, before going into development phase. They had to integrate Mindbody and FitMetrix into this WordPress site, in order for this website to function. That was done seamlessly by social media 55.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with 3 different people. 1. Graphic Designer 2. Content Writer 3. Web Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Social Media 55 has delivered this website with a very quick turn around time. We have had feedback from people in this industry, saying that this the most beautiful and functional website they’ve seen in a while! We are very satisfied with what Social Media 55 were able to accomplish.

Describe their project management style, including communication tools and timelines.

We had 1 point of contact, throughout the majority of this project. Benjamin, was able to coordinate between my team and his team and made the process feel seamless.

What did you find most impressive or unique about this company?

I felt like they were a part of my team. They acted as an extension to LVL Up Studio. They shared their input and knowledge to make this project happen.

Are there any areas for improvement or something they could have done differently?

To be honest, there isn’t much to say about this topic. We were overall very happy with their service and will continue working with them. We will refer Social Media 55 to other people.

BACKGROUND

Please describe your company and your position there.

Just Toys International is a toy company that licenses and manufactures toys, collectables and novelty items, including great toys for Minecraft, Kirby, Sonic, Dragon Ball Z and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Media 55?

Social Media 55 was hired for multiple purposes. They built us a new website, featuring an online company store. They also managed our social media marketing plan, with paid and organic posts, including design, content and management of posts.

What were your goals for this project?

New website, company store, greater social media presence, consistency in social media, and greater reach, interaction, and converted sales.

SOLUTION

How did you select this vendor?

I researched multiple social media companies. I found Social Media 55 in the top 10 or top 20 in almost every article I read. I interviewed them, as well as other companies. They weren't the most expensive nor the cheapest, but they genuinely seemed excited and interested in our business.

Describe the scope of their work in detail.

To design and create content for social media posts, both paid ads and organic posts. We wanted to stay true to our brand and our licenses. We wanted to gain more attention to our brand and products and educate our fans and genres about us, as well as increase sales and conversions.

We also wanted to completely rebuild our company website and include a company store online. Social Media 55 has done all of the above so far.

What was the team composition?

I've worked closely with a few specific people, but they've been very quick to respond and act, as well as be patient with our ever-changing business and opinions, as well as a fast learning curve to understand our brand and company in order to implement changes that suited our "feel" immediately.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Like I said, they've been very patient with our feedback, or lack thereof at times, as well as quick to respond and make changes on the fly when needed. We've relied on their expertise for social media, at the same time, they've listened to our input and feedback as well. It's been a good working relationship.

How effective was the workflow between your team and theirs?

Great. Easy to comprehend and very transparent.

What did you find most impressive about this company?

They ranked very high in reviews and lists of top social media companies, and I think it is because of their willingness to stand their ground with their expertise, but also a willingness to listen and respect their clients opinions and stances. Very accomodating, but not a pushover.

Are there any areas for improvement?

We did feel their initial designs were lacking in imagination or they just didn't quite understand our brand at first. But they learned quickly and made changes to accomodate quickly.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of a content production company. We produce corporate and strategic content for B2C and B2B companies and brands. Since we’re still in the early years, I wear lots of hats like producer, director, content strategist.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Media 55?

Every market, be it Montreal, Toronto, Los Angeles, or Chicago is going to be quite competitive nowadays. Understandably, video content is huge, and a lot of companies need it. We needed Social Media 55 to improve our SEO rankings, since that wasn’t something I prioritized when I was building the company initially. They’ve given us valuable advice regarding what sites to invest in and how to get reviews from customers.

SOLUTION

What was the scope of their involvement?

They’re very much on top of the trends in the industry. They’ll tell us what components we have to add or how many reviews we need for people to be able to find us and stay competitive in the rankings.  We started by building up our reputation on different platforms and revamping our content and content titling. They’ve also helped us grow our brand value, reach, and lead generation efforts.

Initially, they started by learning as much as possible about our industry so that they could best position us. We had a few meetings where Joe (Founder, Social Media 55) invested the time to learn about our industry and the keywords we liked.

What is the team composition?

We’ve worked with Joe and Ben (VP, Social Media 55), who’s an old friend of mine. I’ve watched Joe kind of bring him into the industry. They’re very responsive.

How did you come to work with Social Media 55?

I've been producing content online since the late nineties, so I’ve been very plugged-in to what's happening online, who's pushing, and who's growing. Joe is out there with a brand that means ‘relentless effort.’ He’s transparent and he offers value. When I met him in-person after following his career for a few years, I saw that he actually cared about his clients.

What is the status of this engagement?

We’ve been working together since 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It's hard to find an exact day or date to pinpoint their influence, but what I can say is that we haven’t left them in our four years of working together. They’ve delivered consistently increased visibility for us. We actually just hit 1,000 followers on LinkedIn today. Joe’s business development advice and support have been great as well. He knows how to do the right stuff.

How did Social Media 55 perform from a project management standpoint?

Goal setting is, is a very important thing for Joe. He’s not one to do the minimum. He wants to do the maximum for his clients and he wants to steer them. You want to give him the best advice possible and that does mean setting goals, the measurable, attainable or even ambitious goals. Once he achieves them, he sets new ones. That’s one of the strongest parts of his value.  

Additionally, he's really good over the phone and really diligent with his emails. If it’s really an emergency, he'll reach me over Facebook Messenger. He's active on LinkedIn, as well. Joe lives for his clients so he’s available seven days a week and puts his clients before himself all the time.

I've seen him grow and I’m proud of him. He doesn't shy away from the phone or email. He's equally dexterous across all communication platforms.

What did you find most impressive about them?

I'll reiterate it: the sheer devotion he has to his customers and accounts. He earns every penny that he charges, and he’s very fair. You can hear in his voice how much pride he takes in over-delivering and seeing his clients grow. Because of this, he’s learned about our industry and not given us cookie-cutter advice. Rather, it’s been a very customized and hands-on experience.

Are there any areas they could improve?

If I thought they had tons to improve on, then I wouldn't be taking this call. All I'd like to see them improve on is to grow. I want to see the company scale.

Do you have any advice for potential customers?

I’ve seen a lot of scamming social media companies out there that pander for the same SEO dollars. Joe is the real deal and runs a company that will put your money to use.

BACKGROUND

Introduce your business and what you do there.

I’m the president of my company. We’re a shop that sells and repairs mobile phones, TVs, and computers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Media 55?

I wanted to bring more people into the store but was busy repairing and managing the business. Since I’m not amazing with marketing, it was necessary to hire an agency.

SOLUTION

What was the scope of their involvement?

Social Media 55 manages every aspect of my marketing and advertising strategies. First, their team directed our social media marketing strategy for platforms such as Instagram and Facebook. They also created my logo and helped develop my brand. As our engagement continued, Social Media 55 offered more services. Now, their team also manages all my graphic design needs. A large portion of their efforts involves Google, which has improved our online ratings.

What is the team composition?

Generally, I work with Joseph (CEO, Social Media 55). Sometimes I will deal with his partner or another gentleman too.

How did you come to work with Social Media 55?

A colleague recommended Social Media 55.

What is the status of this engagement?

We began our engagement in August 2014, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m extremely happy; they’ve done a great job. I’m not good at marketing so their team has taken a lot off my plate. Their services have definitely brought in more revenue than I’ve spent for them, which is why I continue to engage them. Their team helped improve our ratings on Google from 3.9 to about 4.9. Since working with Social Media 55, whenever I ask clients how they heard about the store they say Google. That used to never happen.

How did Social Media 55 perform from a project management standpoint?

We communicate at least once a week. While Joseph likes to connect through e-mail, I prefer the phone. Despite their preference, Social Media 55 has accommodated my preference. One thing about Social Media 55 is that they’re always on time. If their team tells me to expect a product on the 14th, it will be ready on the 14th or the 13th.

What did you find most impressive about them?

The owner of the company is there for me. I’ve never seen an owner so involved in the day to day activities of their business. He’s available to help with anything I need. He calls to check that I’m happy, which makes me feel good. I’ve worked with companies in the past that felt more like a call center of employees who would pitch me different ideas. Unlike competitors, Social Media 55 is hands-on.

Are there any areas they could improve?

I’m very happy with their service. If I could save money and receive the same service, I’d be even happier. They could improve on their prices, but you get what you pay for.

Do you have any advice for potential customers?

Give their strategies as much time as possible to create returns. Hold on and stick with Social Media 55 because results don’t happen overnight.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for a mobile gaming studio that makes titles for iOS and Android.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Media 55?

We approached Social Media 55 to help us home in on our target demographic for one of our puzzle games. By leveraging their market research, we hoped to gain more installs for our games.

SOLUTION

What was the scope of their involvement?

Social Media 55 has optimized our social ad campaigns to increase our organic reach and the number of game installs. Joe (COO, Social Media 55) oversees our Facebook and Instagram ads, aiming to boost visibility, followers, and page likes. In addition, he performs A/B testing on our creatives to see which assets are more effective. We then use that information to design better content.

What is the team composition?

I coordinate exclusively with Joe who does all of the work himself. He has always wanted to learn more about mobile gaming, and I appreciate how invested he is in our project. Every once in a while, he’ll even stop by the office to work with me on some of my challenges.

How did you come to work with Social Media 55?

I found them on Google. They were the top rated agency, and all of their reviews were positive. Joe also interviewed well, so I felt comfortable moving forward.

How much have you invested with them?

We’ve spent about $100,000 thus far.

What is the status of this engagement?

Their work started in December 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our number of installs has gone up while our cost per install has decreased. It normally costs about $3–4 to convert a lead from Facebook, but Social Media 55 brought it down to under $2. Not to mention, Joe targeted users who were willing to spend more money once installing our game, so the quality of our traffic has increased remarkably. They’ve raised the average user spend to about $11 compared to the typical $7–8, resulting in a better bottom line.

How did Social Media 55 perform from a project management standpoint?

We speak 2–3 times a week over the phone, and Joe always responds no matter the time. In terms of budget, he usually provides conservative estimates and sometimes tries to be under budget to be safe. This helps us avoid hidden fees or surprise expenses.

What did you find most impressive about them?

I’m impressed with Social Media 55’s scope of knowledge when it comes to social media campaigns. Even though I’m certified through Facebook, Joe has still taught me little tips and tricks that I value tremendously. That’s why he’s still helping us with current projects.

Are there any areas they could improve?

No, they’ve nothing to improve.