Oyova

BACKGROUND

Introduce your business and what you do there.

I’m the head of Pace Brantley School in Longwood, Florida. We’re a nonprofit school for people with learning disabilities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We wanted to increase our visibility on online searches and make our website more visually consistent. Moreover, the engagement had a marketing component for us to increase our enrollment rate. Ultimately, our school also worked with Oyova to kick off a capital campaign that we wanted to establish before the COVID-19 pandemic. 

SOLUTION

What was the scope of their involvement?

I initially met with Jon (President & CRO), who wanted to know more about the school. We had a Zoom meeting and talked about our website. The two of us then went over things as he gave recommendations based on their areas of expertise. Based on that conversation, Jon set up an outline review meeting where I met several of their staff. They asked questions and we went back and forth around the information I could provide. 

Then, we had another meeting where we discussed more details of what we wanted to accomplish. Jon went over our agreement, and I invited some of our team members to join us to ensure that each person working on our website was able to get the necessary information.

At present, Oyova continues to be in contact with the person in charge of our website as they implement simple updates. So far, they’ve started redesigning the website and cleaning it. The team is also updating our event calendar for this project. On top of that, we’ve worked closely with Oyova resources for SEO, keyword research, and digital marketing. 

What is the team composition?

Apart from Jon, we also work with Beth (Account Manager), Ryan (Director of Operations), and Eric (Programmer). 

How did you come to work with Oyova?

Our technology provider’s owner recommended Oyova when I talked to them about how we needed to update our website and do some rebranding campaigns. Things were changing, and our group was evolving as we adopted a more wrap-around approach to the students and their families. I told our tech provider that we needed a company that was willing to work with a small nonprofit that didn’t have a ginormous budget. They heard our story and recommended Oyova to us. From there, I had a conversation with Jon, and our engagement with Oyova started. 

How much have you invested with them?

We’ve invested over $25,000 — they’ve given us a significant amount of discount since we’re a nonprofit school. 

What is the status of this engagement?

We began working together in August 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My team’s feedback on the website has been good even though it’s not yet finished — it’s clean and visually consistent. Oyova has changed its background and headings; it’s uncluttered and super easy to navigate. Moreover, I’m not an expert at such projects, but I’ve learned so much just by going through the process with them. They’ve also been so patient with us; I can’t ask for anything more. 

How did Oyova perform from a project management standpoint?

Oyova’s project management is perfect. The team responds immediately to us every time we call or email them. To communicate, we mainly used emails, phone calls, and video chats. We have open conversations with them, and they truly want to know more about our needs. That way, when they work on our website, they represent us accurately. Likewise, my meetings with their staff have been phenomenal. They ask great questions and give great feedback. 

What did you find most impressive about them?

There are two impressive things about Oyova: they’re willing to embrace our mission and vision, and they help our website define those things for the people who are viewing it. 

Are there any areas they could improve?

No, there aren’t any. They know what they’re doing, and they’re phenomenal at it. 

Do you have any advice for potential customers?

Do it; go with them. Oyova is a company of high integrity, and they’re passionate about what they do. The team is kind, and they listen to you because they truly want to embrace your requests. 

BACKGROUND

Please describe your company and your position there.

I am a marketing specialist at an insurance-based medical supply company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

Our website was created some time ago, by a web team that was no longer available. We needed someone to quickly take over and provide custom code updates that were beyond our skill level. We also needed custom styling added to Hubspot forms, to make them match the existing forms on our website, and other related help launching Hubspot without interruption to our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a kickoff call with Oyova, we were confident they had the expertise we needed and the ability to provide support in a timely manner. They immediately understood the scope of our issues and assured us they could provide solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to discuss project challenges, after which we agreed to a 10-hour trial run of Oyova's services. It took a little longer than we expected for them to start the project, but once started they quickly set up our staging site, implemented the requested changes, and made revisions according to our feedback. They were extremely responsive, and completed everything we requested.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with three people and indirectly with several more. I'm not sure what each of their positions are, but I work primarily with our account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to transition our forms with no visible interruption on the front end, and make several much-needed updates that improved website functionality.

Describe their project management style, including communication tools and timeliness.

We work with an account manager who always responds within hours to our requests and feedback. They provided an alternative contact if they're not available. If she doesn't know the answer immediately, she still responds to let us know she's discussing it with the team, and usually we have a solution or suggestion within 24 hours.

What did you find most impressive or unique about this company?

They are very responsive, and not difficult to communicate with.

Are there any areas for improvement or something they could have done differently?

No, so far they have been great.

BACKGROUND

Please describe your company and your position there.

I am the brand marketing director for Duval Home Buyers, LLC. I oversee development and deployment of branding resources, marketing directives, and advertising campaigns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

Our website was a from-the-box builder site with limited functionality. We've significantly expanded our business operations in the past few years and it was important that we provide a new, and updated user experience to our customers.

Oyova was able to build a sleek, highly responsive theme with custom elements, which allowed for future growth and development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a number of developers and based our decision on prior work portfolios, cost, and timeframe.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Oyova developed a custom WordPress theme and lead management flow, advised on creative, site layout, and copy, and managed the launch of the new site build.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, Beth was our main point of contact. Additionally development managers Ian S. and Ryan B. interfaced directly with me to answer questions and ensure the build was meeting my needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, we immediately saw a boost in site performance. Initial testing with peers and past clients indicates a successful implementation of an modern user experience.

Describe their project management style, including communication tools and timeliness.

Multi-phase project with deliverables in milestones. Communication directly with developers and with account manager.

What did you find most impressive or unique about this company?

I appreciated the amount of support they provided, and face-to-face time provided was exceptional. If I had any issue during development I could get a developer from our project on a Zoom call within hours.

Are there any areas for improvement or something they could have done differently?

Slightly more hand holding when setting up pages.

BACKGROUND

Introduce your business and what you do there.

I’m an office manager at J. Sterling Quality Roofing, a full-service roofing contractor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed their development expertise.

SOLUTION

What was the scope of their involvement?

Oyoba has built a custom network platform for us. My boss has closely collaborated with their team and initially relayed all our project requirements to them. We need a one-stop software solution for our network and order inventory needs, so their team has implemented the necessary features to build a platform that can accommodate those.

What is the team composition?

We’ve worked with around 4–5 resources from Oyova.

How did you come to work with Oyova?

My boss hired their team, and they started the engagement before my onboarding date.

What is the status of this engagement?

Our ongoing collaboration with Oyova commenced in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Oyova has been extraordinarily helpful in helping us meet our goals. They’ve delivered a satisfactory platform that continues to optimize our processes, but our main success metric for their work has to be their high level of accommodation. 

Their team goes above and beyond to ensure that we understand each phase of the process. They’ve been a phenomenal partner — I just can’t say enough good things about their performance.

How did Oyova perform from a project management standpoint?

Oyova has exemplary project management skills. Their understanding of our needs allows them to flesh out valuable solutions that expedite the entire project, making things easier for us. They efficiently work with us every step of the way.

What did you find most impressive about them?

They’re always prepared to shed light on their expertise, so the technical aspects of the project are more manageable for our team. What truly sets them apart as a service provider is their capacity to make complicated processes digestible for us.

Are there any areas they could improve?

They’re already doing great as they are — I have no complaints.

Do you have any advice for potential customers?

Don’t hesitate to hire Oyova’s team. They’ll walk you through a productive development process that can do wonders for your business.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Space Coast Therapy Dogs, a nonprofit organization. We provide our therapy dogs to nursing homes, senior centers, assisted living facilities, and libraries for kids. Overall, we share them with people who need comforting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We wanted to build a new, updated website for our organization. Our former website was outdated and very basic, so we wanted to spruce it up.

SOLUTION

What was the scope of their involvement?

Oyova helped us built our new website. I wrote most of the content for it, but they added our animals’ pictures along with a text. They also taught me how to get into the website’s backend to make updates and upload new content. Additionally, they created a video tutorial to help me learn how to manipulate it and edit it further if needed.

What is the team composition?

Beth (Account Manager) was our main point of contact, and Ryan (Director of Operations) was the technical lead.

How did you come to work with Oyova?

We heard about Oyova because they had worked on a project for the Cape Canaveral Lighthouse Committee, and one of our members was also a member of that group. We contacted them and told them that we were also a nonprofit organization looking to rebuild their website.

How much have you invested with them?

They charged us $3,000, considering that we were a nonprofit organization. Normally, this project would have cost over $6,000.

What is the status of this engagement?

We contacted Oyova in the summer of 2020, and we started working together in September 2020. They hoped to get it done by December 2020, but they delivered until April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website turned out to be very nice, and everyone in our company was very pleased with it. Thanks to the training that they provided me, I can now edit its content and upload documents, something that I hadn’t done before. Now, I’m training my secretary to do the same so that we’re two people who can make edits if necessary.

How did Oyova perform from a project management standpoint?

Oyova was very responsive and supportive, so I would give them a high rating in this regard. One time, we had a problem with a couple of our email addresses not working, but Oyova went to a different group to help us redo our email routing and solve the problem. Now, it is working great.

Beth was also excellent. She got back to me within 1–2 days after sending her an email with a request. Whenever we needed technical help, we had Zoom meetings with their technical staff, including Ryan. On occasions, he controlled my computer to show us how to manipulate the site and add what we wanted.

What did you find most impressive about them?

Ryan was very technically knowledgeable. I watched him work, and he was very nimble on the computer. He also had sharp web development capabilities.

Are there any areas they could improve?

The only downside of our engagement was that the project stretched out from December to April, but I believe it was due to the size of their organization. We were one of their smaller clients, and they were working hard on other projects.

We had a whole month where we didn’t hear from them, but I didn’t push it. When we finally started asking about the launch date, they kept postponing it. Finally, we went live in April, which is where we found the email issues.

Ours was not a complex or big website, but it took them seven months, which was long. I don’t know the other projects they were working on, but this was the only aspect that could have been improved.

Do you have any advice for potential customers?

Oyova does a great job, and they’re very responsive, so I would recommend you work with them. I’ve already recommended them to someone.

BACKGROUND

Please describe your company and your position there.

We are a beauty and cosmetics manufacturing and fulfillment company. We specialize in private labeling, custom formulation, and more. I'm the Marketing Manager for our eCommerce division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

We partnered with Oyova to develop a creation flow for our website that allows customers to create their own products. This breakout involves a lot of rules and moving parts.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with them in the past for our other division's website design.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had multiple meetings to discuss the scope of the project. We have made a lot of changes over the last few months. They are able to tackle every change and offer solutions, mockups, and timelines for our WooCommerce store.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with multiple team members for point of contact and development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are seeing this project becoming a huge profit center. This will allow new and existing customers another option into partnering with our business.

Describe their project management style, including communication tools and timeliness.

We have weekly emails to communicate necessary steps. We have set up monthly zoom calls for updates.

What did you find most impressive or unique about this company?

They are giving us a platform that is rule heavy and are able to address any concern and offer a solution.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m an administrator at a damage control company. We provide emergency restoration and cleanup services for fire, water, and storm damage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed help maintaining our website and application.

SOLUTION

What was the scope of their involvement?

Oyova provides support and updates to the dispatch app we use for our business. A third-party developer created the application, but I call them whenever there’s a problem, and they fix it immediately. They also handled a massive data upload to our app; the information we had wasn’t correct nor updated, and they renewed that for us.

What is the team composition?

We mainly work with Beth and Daniel.

How did you come to work with Oyova?

They’ve been working in other departments of our company for several years, and I started working with them myself.

How much have you invested with them?

We’ve spent around $56,000 with them so far.

What is the status of this engagement?

We’ve been working together since November 2013, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our experience with them has always been positive. They’ve saved me about 60 hours worth of work through the massive data upload assistance they deliver for me.

How did Oyova perform from a project management standpoint?

They perform extremely well in that area; whenever a problem with our platforms arises, they solve it promptly. We use phone calls, Zoom, Microsoft Teams, and email to communicate in terms of communication.

What did you find most impressive about them?

Their responsiveness is what distinguishes them from others.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they deliver what needs to be done.

Any advice for potential customers?

 Communication is key — be clear with your requirements.

BACKGROUND

Introduce your business and what you do there.

I’m a senior IT project manager at SkyeTec, an inspection services company for new construction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed their team to develop a mobile application for us.

SOLUTION

What was the scope of their involvement?

Our field inspectors needed to have access to a more mobile-friendly platform. Operating this through a bulky tablet was no longer an option for us as we needed to catch up with modern technology. Oyova developed an Android-friendly mobile app for our inspectors — they took the content from our old platform and integrated new functionalities such as the inquiry and findings pages.

What is the team composition?

We worked with David (CEO) and Beth (Account Manager).

How did you come to work with Oyova?

Oyova was referred to us by a former colleague. We decided to meet their team after hearing other good reviews about their work. They had a very welcoming attitude, and we saw their excitement for our project, so hiring them was an easy decision to make.

How much have you invested with them?

The project cost us between $50,000–$70,000.

What is the status of this engagement?

The project ran from May 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Oyova kept us updated with the metrics they met for each phase of the project, and our team was consistently satisfied with those. They had an orderly approach that allowed them to streamline all operations and deliver quality results.

How did Oyova perform from a project management standpoint?

We had regular meetings and managed the project via Teamwork. Oyova was a responsive team that catered to our requests and inquiries within a day’s time. 

Are there any areas they could improve?

At the end of the project, the date for our product’s go-live kept getting pushed back, and we didn’t see enough urgency on Oyova’s end. However, this was promptly addressed when we relayed our concerns to their team.

Do you have any advice for potential customers?

Make sure to allot enough time for status update calls to ensure that you’re on the same page and each phase is progressing well according to your timelines.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Alpha Omega Training and Compliance. We make environmental health safety work and emergency response for incidents. For example, if a trailer rolls over on the highway, we do the spill cleanup. We also do safety and environmental compliance work, and we offer industrial services for remediation of the soil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We wanted to get more exposure online to reach more businesses in the area.

SOLUTION

What was the scope of their involvement?

After reviewing what we had, Oyova came in and did a presentation on what we could do. First, they revamped and improved our existing website, adding SEO content. Then, they started producing newsletters and blogs for us.

I make little promotional videos and send them to Oyova, and they put links to YouTube on the blogs. They also send me the content to review its technical accuracy. Additionally, they help us track the visitors to our site and the calls that come in. Additionally, they’ve produced promotional collateral.

What is the team composition?

I work directly with two people from Oyova, whom I talk to every other week to have an update. However, I know that 3–4 other people are working for us in the background.

How did you come to work with Oyova?

Oyova was a referral from another person that was familiar to them. They came over, introduced themselves, and explained who they were and what they could do. We liked their pitch, and their price was pretty reasonable, so we went with them.

How much have you invested with them?

We’ve spent around $10,000–$15,000.

What is the status of this engagement?

We started working around May 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website is easier on the eyes and flows better, and we’re having more customers come in and fill the form requesting more information. There’s definitely been an increase in our website’s traffic, as well as a significant increase in the number of leads to potential clients.

How did Oyova perform from a project management standpoint?

Oyova’s team is very responsive and proactive. We communicate via email and phone calls, and our every-other-week call is via Zoom. If I email or call them, they’re very quick to respond to our requests and questions.

What did you find most impressive about them?

Oyova’s responsiveness distinguishes them from other providers. They don’t lack new ideas to try and get us severe exposure; they always strive to expose us more and look for new ways to improve.

Are there any areas they could improve?

There have been slight delays. For example, If we want a pamphlet, we go to the manager, and the manager forwards the information to the correspondent team, causing the delay. I understand that they don’t want clients contacting their technical teams directly, but the time of going through that process could improve.

Do you have any advice for potential customers?

Trust that they know what they’re doing, trust their ideas and thoughts, and let them roll with it — they’re the professionals.

BACKGROUND

Please describe your company and your position there.

I am a Director of Client Services in a Retail Services company supporting multiple clients through our web-based software solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

We previously developed a software solution and were experiencing serious growing pains with product implementation w/ a new client. We were pointed towards Oyova w/ the hopes of, essentially, a 180 regarding product direction. Our initial development partnership prior to working with Oyova was lacking in support, responsiveness, and turn-around times.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Oyova based on referral. We needed a supportive and responsive team and were told Oyova was a good fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Oyova assisted with an initial infrastructure overhaul, providing support and direction during rollout. Oyova has also been instrumental in on-going product updates and changes as needed.

How many people from the vendor's team worked with you, and what were their positions?

We have been fortunate enough to work with Beth Rener and Daniel Rener. Beth has been coordinating and scheduling and Daniel has been developing and scoping projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Feedback has been nothing short of miraculous - we were in a very tight spot with our old provider and were on the hook w/ a new client. Beth and Daniel have ensured smooth sailing for our current projects!

Describe their project management style, including communication tools and timeliness.

Communication has always been top-notch. Beth is responsive and efficient when scheduling and Daniel is quick to provide quick support on the development side when required. We generally meet through a Zoom meeting, which always start on time - regardless of rescheduling. Daniel has also been a partner in seamlessly adopting and streamlining our backlog.

What did you find most impressive or unique about this company?

The whole team has been top-notch. Beth and Daniel always take the time to respond to and address any issues - and ensure effective communication and follow-ups through our e-mail and our Zoom calls.

Are there any areas for improvement or something they could have done differently?

I cannot currently identify an area that needs improvement.