Oyova

BACKGROUND

Introduce your business and what you do there.

I’m the president of Space Coast Therapy Dogs, a nonprofit organization. We provide our therapy dogs to nursing homes, senior centers, assisted living facilities, and libraries for kids. Overall, we share them with people who need comforting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We wanted to build a new, updated website for our organization. Our former website was outdated and very basic, so we wanted to spruce it up.

SOLUTION

What was the scope of their involvement?

Oyova helped us built our new website. I wrote most of the content for it, but they added our animals’ pictures along with a text. They also taught me how to get into the website’s backend to make updates and upload new content. Additionally, they created a video tutorial to help me learn how to manipulate it and edit it further if needed.

What is the team composition?

Beth (Account Manager) was our main point of contact, and Ryan (Director of Operations) was the technical lead.

How did you come to work with Oyova?

We heard about Oyova because they had worked on a project for the Cape Canaveral Lighthouse Committee, and one of our members was also a member of that group. We contacted them and told them that we were also a nonprofit organization looking to rebuild their website.

How much have you invested with them?

They charged us $3,000, considering that we were a nonprofit organization. Normally, this project would have cost over $6,000.

What is the status of this engagement?

We contacted Oyova in the summer of 2020, and we started working together in September 2020. They hoped to get it done by December 2020, but they delivered until April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website turned out to be very nice, and everyone in our company was very pleased with it. Thanks to the training that they provided me, I can now edit its content and upload documents, something that I hadn’t done before. Now, I’m training my secretary to do the same so that we’re two people who can make edits if necessary.

How did Oyova perform from a project management standpoint?

Oyova was very responsive and supportive, so I would give them a high rating in this regard. One time, we had a problem with a couple of our email addresses not working, but Oyova went to a different group to help us redo our email routing and solve the problem. Now, it is working great.

Beth was also excellent. She got back to me within 1–2 days after sending her an email with a request. Whenever we needed technical help, we had Zoom meetings with their technical staff, including Ryan. On occasions, he controlled my computer to show us how to manipulate the site and add what we wanted.

What did you find most impressive about them?

Ryan was very technically knowledgeable. I watched him work, and he was very nimble on the computer. He also had sharp web development capabilities.

Are there any areas they could improve?

The only downside of our engagement was that the project stretched out from December to April, but I believe it was due to the size of their organization. We were one of their smaller clients, and they were working hard on other projects.

We had a whole month where we didn’t hear from them, but I didn’t push it. When we finally started asking about the launch date, they kept postponing it. Finally, we went live in April, which is where we found the email issues.

Ours was not a complex or big website, but it took them seven months, which was long. I don’t know the other projects they were working on, but this was the only aspect that could have been improved.

Do you have any advice for potential customers?

Oyova does a great job, and they’re very responsive, so I would recommend you work with them. I’ve already recommended them to someone.

BACKGROUND

Please describe your company and your position there.

We are a beauty and cosmetics manufacturing and fulfillment company. We specialize in private labeling, custom formulation, and more. I'm the Marketing Manager for our eCommerce division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

We partnered with Oyova to develop a creation flow for our website that allows customers to create their own products. This breakout involves a lot of rules and moving parts.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with them in the past for our other division's website design.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had multiple meetings to discuss the scope of the project. We have made a lot of changes over the last few months. They are able to tackle every change and offer solutions, mockups, and timelines for our WooCommerce store.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with multiple team members for point of contact and development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are seeing this project becoming a huge profit center. This will allow new and existing customers another option into partnering with our business.

Describe their project management style, including communication tools and timeliness.

We have weekly emails to communicate necessary steps. We have set up monthly zoom calls for updates.

What did you find most impressive or unique about this company?

They are giving us a platform that is rule heavy and are able to address any concern and offer a solution.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m an administrator at a damage control company. We provide emergency restoration and cleanup services for fire, water, and storm damage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed help maintaining our website and application.

SOLUTION

What was the scope of their involvement?

Oyova provides support and updates to the dispatch app we use for our business. A third-party developer created the application, but I call them whenever there’s a problem, and they fix it immediately. They also handled a massive data upload to our app; the information we had wasn’t correct nor updated, and they renewed that for us.

What is the team composition?

We mainly work with Beth and Daniel.

How did you come to work with Oyova?

They’ve been working in other departments of our company for several years, and I started working with them myself.

How much have you invested with them?

We’ve spent around $56,000 with them so far.

What is the status of this engagement?

We’ve been working together since November 2013, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our experience with them has always been positive. They’ve saved me about 60 hours worth of work through the massive data upload assistance they deliver for me.

How did Oyova perform from a project management standpoint?

They perform extremely well in that area; whenever a problem with our platforms arises, they solve it promptly. We use phone calls, Zoom, Microsoft Teams, and email to communicate in terms of communication.

What did you find most impressive about them?

Their responsiveness is what distinguishes them from others.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they deliver what needs to be done.

Any advice for potential customers?

 Communication is key — be clear with your requirements.

BACKGROUND

Introduce your business and what you do there.

I’m a senior IT project manager at SkyeTec, an inspection services company for new construction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed their team to develop a mobile application for us.

SOLUTION

What was the scope of their involvement?

Our field inspectors needed to have access to a more mobile-friendly platform. Operating this through a bulky tablet was no longer an option for us as we needed to catch up with modern technology. Oyova developed an Android-friendly mobile app for our inspectors — they took the content from our old platform and integrated new functionalities such as the inquiry and findings pages.

What is the team composition?

We worked with David (CEO) and Beth (Account Manager).

How did you come to work with Oyova?

Oyova was referred to us by a former colleague. We decided to meet their team after hearing other good reviews about their work. They had a very welcoming attitude, and we saw their excitement for our project, so hiring them was an easy decision to make.

How much have you invested with them?

The project cost us between $50,000–$70,000.

What is the status of this engagement?

The project ran from May 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Oyova kept us updated with the metrics they met for each phase of the project, and our team was consistently satisfied with those. They had an orderly approach that allowed them to streamline all operations and deliver quality results.

How did Oyova perform from a project management standpoint?

We had regular meetings and managed the project via Teamwork. Oyova was a responsive team that catered to our requests and inquiries within a day’s time. 

Are there any areas they could improve?

At the end of the project, the date for our product’s go-live kept getting pushed back, and we didn’t see enough urgency on Oyova’s end. However, this was promptly addressed when we relayed our concerns to their team.

Do you have any advice for potential customers?

Make sure to allot enough time for status update calls to ensure that you’re on the same page and each phase is progressing well according to your timelines.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Alpha Omega Training and Compliance. We make environmental health safety work and emergency response for incidents. For example, if a trailer rolls over on the highway, we do the spill cleanup. We also do safety and environmental compliance work, and we offer industrial services for remediation of the soil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We wanted to get more exposure online to reach more businesses in the area.

SOLUTION

What was the scope of their involvement?

After reviewing what we had, Oyova came in and did a presentation on what we could do. First, they revamped and improved our existing website, adding SEO content. Then, they started producing newsletters and blogs for us.

I make little promotional videos and send them to Oyova, and they put links to YouTube on the blogs. They also send me the content to review its technical accuracy. Additionally, they help us track the visitors to our site and the calls that come in. Additionally, they’ve produced promotional collateral.

What is the team composition?

I work directly with two people from Oyova, whom I talk to every other week to have an update. However, I know that 3–4 other people are working for us in the background.

How did you come to work with Oyova?

Oyova was a referral from another person that was familiar to them. They came over, introduced themselves, and explained who they were and what they could do. We liked their pitch, and their price was pretty reasonable, so we went with them.

How much have you invested with them?

We’ve spent around $10,000–$15,000.

What is the status of this engagement?

We started working around May 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website is easier on the eyes and flows better, and we’re having more customers come in and fill the form requesting more information. There’s definitely been an increase in our website’s traffic, as well as a significant increase in the number of leads to potential clients.

How did Oyova perform from a project management standpoint?

Oyova’s team is very responsive and proactive. We communicate via email and phone calls, and our every-other-week call is via Zoom. If I email or call them, they’re very quick to respond to our requests and questions.

What did you find most impressive about them?

Oyova’s responsiveness distinguishes them from other providers. They don’t lack new ideas to try and get us severe exposure; they always strive to expose us more and look for new ways to improve.

Are there any areas they could improve?

There have been slight delays. For example, If we want a pamphlet, we go to the manager, and the manager forwards the information to the correspondent team, causing the delay. I understand that they don’t want clients contacting their technical teams directly, but the time of going through that process could improve.

Do you have any advice for potential customers?

Trust that they know what they’re doing, trust their ideas and thoughts, and let them roll with it — they’re the professionals.

BACKGROUND

Please describe your company and your position there.

I am a Director of Client Services in a Retail Services company supporting multiple clients through our web-based software solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

We previously developed a software solution and were experiencing serious growing pains with product implementation w/ a new client. We were pointed towards Oyova w/ the hopes of, essentially, a 180 regarding product direction. Our initial development partnership prior to working with Oyova was lacking in support, responsiveness, and turn-around times.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Oyova based on referral. We needed a supportive and responsive team and were told Oyova was a good fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Oyova assisted with an initial infrastructure overhaul, providing support and direction during rollout. Oyova has also been instrumental in on-going product updates and changes as needed.

How many people from the vendor's team worked with you, and what were their positions?

We have been fortunate enough to work with Beth Rener and Daniel Rener. Beth has been coordinating and scheduling and Daniel has been developing and scoping projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Feedback has been nothing short of miraculous - we were in a very tight spot with our old provider and were on the hook w/ a new client. Beth and Daniel have ensured smooth sailing for our current projects!

Describe their project management style, including communication tools and timeliness.

Communication has always been top-notch. Beth is responsive and efficient when scheduling and Daniel is quick to provide quick support on the development side when required. We generally meet through a Zoom meeting, which always start on time - regardless of rescheduling. Daniel has also been a partner in seamlessly adopting and streamlining our backlog.

What did you find most impressive or unique about this company?

The whole team has been top-notch. Beth and Daniel always take the time to respond to and address any issues - and ensure effective communication and follow-ups through our e-mail and our Zoom calls.

Are there any areas for improvement or something they could have done differently?

I cannot currently identify an area that needs improvement.

BACKGROUND

Introduce your business and what you do there.
I’m the product marketing manager of Bacharach. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?
Our website is on WordPress, and one of our plugins was bringing in a lot of spam. We tried adding antispam plugins to counteract it but were still getting the spam through. Essentially, our team reached out to Oyova to see if they could come up with some custom code to stop the spam and fix the plugin.

SOLUTION

What was the scope of their involvement?
Oyova built a code that fixed some of the plugin’s script so that the spam didn’t get added to our site. 

What is the team composition?
There were 3–4 individuals on the team. At the beginning of the engagement, I was in contact with their CEO. Then, I was handed off to our account manager.

How did you come to work with Oyova?
When we were trying to work out how to reduce all of the spam, one of the links we happened upon was a plugin created by Oyova. I got in touch with them because they had worked with this sort of issue before.

How much have you invested with them?
We invested under $1,000.

What is the status of this engagement?
The engagement happened over the course of two weeks in April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 
Everything is resolved now. There’s no more spam coming through the plugin. If we need any more support, we’ll definitely engage with them again.

How did Oyova perform from a project management standpoint?
Project management was perfect. Our account manager made sure we were always informed. Oyova delivered a bit sooner than we expected so we were very pleased. We mostly communicated through Zoom.

What did you find most impressive about them?
They really understood where we were coming from and what the issue was. Their team grasped that right from the very start.

Are there any areas they could improve?
There were a couple of issues at the beginning where they misunderstood what I was trying to achieve. However, we ironed it out later on so everything worked out. Establishing those key issues from the start would be beneficial. 

Do you have any advice for potential customers?
We had a very niche situation, so definitely get in touch with Oyova if you have a similar need. 
 

BACKGROUND

Introduce your business and what you do there.

TSG Realty is a property management company in North Florida. We manage commercial real estate.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We have a website to provide our potential clients and partners with information about our business. It shows them the scope of our business in terms of what we do and what we’re involved in. We work with Oyova to help us with the maintenance and operation of our site.

SOLUTION

What was the scope of their involvement?

Oyova helps us maintain and keep running our site the right way. They’ve done some modifications to our site, and they've helped us change the hosting system. We’ve had them update and fix aspects of the site, as well as do some other changes to the content and the media.

We used a different vendor to create the site because I didn’t know them at the time. There were many aspects of it that needed back and frontend improvements, and Oyova's team has done all that. If I were creating a new website, I would hire them again.

Oyova has also helped us with a little bit of SEO, reconfiguring some of that part. However, as we’re not a customer-facing business, our goal isn’t to market widely. We haven't invested a lot in SEO work with them because it’s not critical for us to appear on top of search results.

What is the team composition?

We work mainly with two people. Our main point of contact is Beth (Account Manager). She’s the main person that we talk to, and the one that facilitates what the staff and the engineers are working on. She’s extremely friendly, professional, and responsive — she’s excellent and does a great job.

How did you come to work with Oyova?

Someone recommended them, but I can’t remember who. Based on this person’s recommendation, I reached out to them. I’ve always felt good about this partnership since then.

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

We started working together around the first quarter of 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve got a lot of positive feedback from the people that work with us. They think that our website looks good overall and that it’s maintained up to date. We’ve also got feedback about the performance of the site. Oyova recommended we use a different host provider, and it really sped up the site. We do get comments about it —we feel really good about our site.

They've always been an excellent, responsive, and professional vendor for us. They've done a great job, and they’re wonderful people to work with.

How did Oyova perform from a project management standpoint?

Oyova performs really well. They work really promptly and always meet deadlines. They also have great communication, which is definitely a strength. We communicate mainly through email and sometimes through phone calls. I’m sure they could offer more project management tools if I asked for it, but for me, email is fine.

What did you find most impressive about them?

Oyova’s most impressive qualities are their reliability, confidence, and professionalism. They’re a really professional vendor and make me feel that, when we’re interacting with them, they’re definitely going to get back to us, take us seriously, and complete the task promptly. They’re great vendors, and we’re very pleased with them.

Are there any areas they could improve?

According to my experience, I have zero complaints — it has been a very positive relationship.

Do you have any advice for potential customers?

There’s nothing special I would recommend to a company to work with Oyova. As with any other relationship, you need to have clarity of communication and detailed expectations. This is a responsive and professional company that doesn’t need micromanaging.

BACKGROUND

Please describe your company and your position there.

I am the Executive Creative Director of a Creative & Marketing Agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

I hired Oyova to quickly help me scale and build a website for a tight turnaround Client that was launching a new Book with a massive PR budget behind it.

SOLUTION

How did you select this vendor and what were the deciding factors?

I needed a responsive team with flexibility to work on tight timelines, and deliver development at high quality

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I worked with Oyova to outline the technology needed to quickly spin up an e-commerce solution with a custom theme. Based on their guidance we created a Shopify store, with a scalable plan that allowed us to build the site out in phases.

How many people from the vendor's team worked with you, and what were their positions?

I worked with 3 people from Oyova – A project manager, development manager, and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to hit our rushed timelines. The team has been great at pivoting to handle last-minute requests.

Describe their project management style, including communication tools and timeliness.

Beth and Ryan have been incredibly responsive and easy to work with. As my point person on the project, Beth has been incredible staying on top of requirements, questions, solutions, and deliverables.

What did you find most impressive or unique about this company?

Their ability to quickly scale to our specific needs with a tight turnaround was exactly what I needed.

Are there any areas for improvement or something they could have done differently?

Nope! Great team.

BACKGROUND

Please describe your company and your position there.

I am the General Manager of a company that provides internet services to mostly rural communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

We hired Oyova to assist us in redesigning and rebranding our website. We were looking to freshen things up, some help with organizing the flow of the website to better tell our story, and to also assist with back end clean up of products and systems.

SOLUTION

How did you select this vendor and what were the deciding factors?

A prior team that we used were non responsive, did not accurately help with resolving issues, and often found we had to follow up several times to get something done to completion. So when we decided to begin looking for a new team that better fit our company's culture, we also were looking for a team that would provide more professional and be more timely. We have not been disappointed with the professionalism and speed of the Oyova team once!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had several team meetings for creative design concepts, including wireframes and examples of how the website will look; zoom meetings and discussions centered around the story we want to tell; and we consistently have updates emailed to us regarding the status of projects, our retainer, and anything else we ask for.

The team is incredible thorough and always is well prepared for meetings, coming not only with concepts and great questions to make us think of things that we may not have considered otherwise, but also to talk solutions so that there are actionable items in place to keep the ball rolling.

How many people from the vendor's team worked with you, and what were their positions?

We have two project managers - one that focuses on the creative aspect and drives design concepts, another that has been on top of back end development and clean up. We also have a third team member that assists with booking meetings, keeping track of deliverables, and is our go to for communication on current developments.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At this time we are still in the early states of the website redesign. However, they have been incredibly prompt (within 24 hours) of executing changes on website terminology, we have already upgraded and cleaned up internal applications to streamline changes, and we also have upgraded our customer communication platform to assist in making customer marketing communications easier. We have only been actively on the project and began discussions on this project in April.

Describe their project management style, including communication tools and timeliness.

We use email, Zoom, and other similar video conferencing tools in order to communicate and stay up to date. As mentioned, the team is always prepared to lead discussions and meetings are very productive.

What did you find most impressive or unique about this company?

They are refreshingly fun to work with, while being very on top of things. Their communication style is very personable and professional! I also admire that we never have to dig for answers. When something comes up, we not only get a solution but a thorough explanation for the problem so we know why something happened, and how the fix will keep it from happening again. This team is very experienced and knowledgable in what they do!

Are there any areas for improvement or something they could have done differently?

N/A