Oyova

BACKGROUND

Introduce your business and what you do there.

I’m a contracted consultant working with the executive team of a collision repair business that has a total of 75 shops. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We hired Oyova for web development.

SOLUTION

What was the scope of their involvement?

We had an existing webpage, but it was scrapped for the most part. Oyova connected some of the third-party platforms we use as components to support the website. The website is built on WordPress multisite architecture, which helps us manage all our sub-brands. We have one master site we use as a home site, and then around 25 microsites that we can administer from one centralized dashboard. 

We have a couple of other plug-ins for things like a maps API and a scheduling API. There are also connections to Podium, a tool we use as a widget for live chat, and other ways we interact with customer reviews. We’re currently in the late stages of getting the site live, but we’ll test it for a bit longer before we launch. 

What is the team composition?

We negotiated the deal with the CEO, and we’ve had a few project managers who have been helping us along the way. We’ve also been working with a lead developer and a few other technical directors on most calls. We interact with 4–5 people regularly. 

How did you come to work with Oyova?

They were a referral from a colleague. We interviewed 3–4 other companies, and after a rigorous process of qualifying and ensuring we had the right scope, we selected Oyova. 

How much have you invested with them?

We’ve invested around $115,000 with Oyova so far. 

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The design is very elegant, and we think they did a great job. 

How did Oyova perform from a project management standpoint?

They work very well with our team. We typically communicate via Zoom and Microsoft Teams; we use InVision for collaboration and Google Docs to write copy. 

What did you find most impressive about them?

They’ve been flexible and responsive, even when we’ve made the process a little more difficult. We feel good overall about how they’ve responded to us. When we’ve had a few issues, they’ve handled them effectively, and they’ve been able to get us back on track. 

They have a nimble platform that is very cellular, and they bring in the right teams for the right parts of the assignment. They listen to us, and they ask good follow-up questions to show that they’ve been listening. We appreciate their openness and style and think they’re a great crew to work with. 

Are there any areas they could improve?

We would appreciate a bit more structure when it comes to status checks. We’d like it if we received meetings for agendas and outlines for the outcomes and next steps. Their project management style is a little looser, and we work better with a more rigorous approach. 

Do you have any advice for potential customers?

Have your part of the assignment as well thought out as possible at the beginning of the project. Make sure you know the features and functionalities you want and give yourself a bit of a cushion in the budget to make room for necessary changes in the assignment.

BACKGROUND

Please describe your company and your position there.

I am a project manager & executive assistant to the CEO of a financial services company - private equity & alternatives investing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova?

Our website was out of date, and had many functionality challenges. We wanted to fix the bugs and update the design so we could feel good about beginning marketing efforts to drive people to the website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were introduced to them by a marketing company. After a few initial conversations, we liked the examples of their work product, and their option to pay-as-you-go pricing structure was a big driver in our decision to select Oyova.

Describe the project in detail and walk through the stages of the project.

We transferred our domains to their server. Had a few meetings to review some of the functionality changes. Also began discussing an updated wireframe that we were working on, and ultimately reviewing design iterations as we work our way to the final product.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 4 people including Director of Operations & Implementation Engineer, Director of Accounts, Marketing Strategist, and another team member (position unknown).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They are incredible at keeping the project on track with momentum. Their follow-up is quick and thorough. They are in tune with the aesthetic we want to achieve, our unique challenges, and their work product reflects that.

How effective was the workflow between your team and theirs?

Workflow has been fantastic. Their consistency, responsiveness, and friendly and clear communication truly drive progress forward.

What did you find most impressive or unique about this company?

Their ability to keep the project on track. Also, their openness to listen to what we need, interpret our challenges, and come to the table with fitting & creative ideas.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

We run a faith-based non-profit to preserve and promote the teachings and ministry of the late Christian leader, Jamie Buckingham.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

Our website was built on a shoestring when our non-profit was in its infancy. Over the years, our ministry expanded and we amassed a great deal of content. We needed a company to help us rebuild the site for better usability, easier navigation, and improved visual appeal.

SOLUTION

How did you select this vendor and what were the deciding factors?

Oyova created a website for another non-profit that we know well, and we were introduced to some Oyova staff members at an event we were attending. Afterwards we reached out to Oyova and determined they had the knowledge and skill to help us with our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had numerous video conference calls arranged by our excellent project manager, Beth Rener. We described our needs; they reviewed our website in great detail and came back to us with various ideas and options to accomplish our goals. As the new site began to take form, Oyova was very responsive to our feedback, as we ironed out every detail of navigation and function.

How many people from the vendor's team worked with you, and what were their positions?

Beth Rener was the project manager who worked with us from start to finish. Over the year+ of the project, we had three people who worked on the design and development side. Eric Franklin was the most recent of these, and he was instrumental in helping us fine-tune and ultimately finalize the new site.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have received many positive comments about the updated look and improved functionality of our new site. It is easier to "find" content. People who visit our site stay on it longer.

Describe their project management style, including communication tools and timeliness.

Beth Rener did a great job keeping us informed of progress and answering questions. We did not have a specific timeline for this project. All communication was by video conference and email.

What did you find most impressive or unique about this company?

They worked hard to understand our ministry and vision. We appreciate their patience, given our lack of web literacy. We did not know what was or was not possible to accomplish, especially given our financial limitations as a non-profit. They worked with us to keep costs down as much as possible.

Are there any areas for improvement or something they could have done differently?

We would have liked to have more telephone access to our developer. There were a few times when it seemed we could have communicated better via a brief phone call than through a series of emails.

BACKGROUND

Introduce your business and what you do there.

I’m a licensed plumber and the owner of Sewer Drains & More Inc., a plumbing services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

I needed help marketing my website because it wasn’t appearing on Google searches.

SOLUTION

What was the scope of their involvement?

Oyova first helped me set up my Google Business account, which they’ve been managing since. They also rebuilt my website from scratch and set up everything to make it clearer to people what my business was about. Additionally, they designed my logo; I only gave them the idea, and they were in charge of everything else. Since then, they’ve been helping me market my site on Google.

What is the team composition?

I’ve worked with 3–4 people from Oyova.

How did you come to work with Oyova?

I had used Oyova before, and they were great.

How much have you invested with them?

I’ve spent about $5,000.

What is the status of this engagement?

We started working together around the beginning of 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website that Oyova created for me is a big improvement compared to my former website — I would rate their job a 10/10.

How did Oyova perform from a project management standpoint?

Oyova’s project management is great. We communicate via email and text messages, and they reply very fast whenever I get in touch with them.

What did you find most impressive about them?

Oyova has been a great partner in all aspects, and they offer affordable prices.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Communication is key. Explain what you want and how you want it, and Oyova will deliver that for you.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an outdoor gear retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

We were getting ready to launch a new out gear brand and we asked Oyova to help us launch an eCommerce site using Shopify and also launch a Facebook and Instagram presence.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did research through our partner network and also through the mindshare network of CEO's for startups. Ovoya was highly recommended by other CEO's in our network.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Steps were assessment of company and brand strategy, design of the Shopify site and Facebook and Instagram pages. Key deliverable were the website and the Facebook and instagram pages that support the new brand. Shopify, Facebook, instagram and other web technologies were used as well as the Adobe suite of design tools

How many people from the vendor's team worked with you, and what were their positions?

We worked with the CEO, a project manager, senior tech lead, and several other team members to do the implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

See our website and Facebook and instagram pages for the results.

Describe their project management style, including communication tools and timeliness.

Collaborative, agile project management. We used dropbox and google docs to share information as well as the adobe suite.

What did you find most impressive or unique about this company?

We were impressed with their experience in using Shopify, Adobe Creative Suite, Instagram, and Facebook. Difficult to find this combination in a company that can dream big, start small and move fast.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of a TV distributor in the US, and we primarily work with healthcare facilities and hotels. We also sell patient education software to hospitals. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed help in adding features to our software.

SOLUTION

What was the scope of their involvement?

Oyova added components to our software that allow our office staff to set up new customers instead of turning that task over to our development team. We plan on adding more functionalities on top of what they’ve already delivered for us, so we’re continuing our relationship with them.

What is the team composition?

I’ve worked with Beth (Account Manager), Daniel (Lead Technology Specialist), and David (CEO). 

How did you come to work with Oyova?

A business consultancy we hired introduced them to us. After our introduction, we liked what they had to offer and their staff’s personality, so we started doing business with them. 

How much have you invested with them?

At this point, we’ve spent around $25,000. We expect to pay them more as we build out the product. 

What is the status of this engagement?

We started working together in January 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Ovoya, we’re saving development expenses, and our resource load has significantly decreased. Our office staff can now do tasks that our developers used to do.

How did Oyova perform from a project management standpoint?

They’ve been great at project management. They keep us up to date on what’s going on, and they communicate any questions so we can clarify the requirements back to them. 

We’ve originally communicated through Slack, but we’re transitioning to Microsoft Teams. We’re doing that because Microsoft Teams is certified for medical communications.  

What did you find most impressive about them?

Oyova is a perfectly-sized company where you don’t deal with too much overhead. They have very smart and capable developers on different platforms. 

Often, when you deal with large software vendors, there’s a lot of overhead you have to deal with to get the product done, and you don’t always get what you’re expecting. Oyova makes the process simple — they’re very easy to work with. They’re a small, concise, and well-run company that can do what we need them to do. 

Are there any areas they could improve?

I can’t think of anything. They’ve performed very well and did what we asked them to do. 

Do you have any advice for potential customers?

They’re pretty much self-explanatory when you meet them. Their owner has good communication skills, and they can express themselves very well. 

BACKGROUND

Introduce your business and what you do there.

I’m the head of Pace Brantley School in Longwood, Florida. We’re a nonprofit school for people with learning disabilities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We wanted to increase our visibility on online searches and make our website more visually consistent. Moreover, the engagement had a marketing component for us to increase our enrollment rate. Ultimately, our school also worked with Oyova to kick off a capital campaign that we wanted to establish before the COVID-19 pandemic. 

SOLUTION

What was the scope of their involvement?

I initially met with Jon (President & CRO), who wanted to know more about the school. We had a Zoom meeting and talked about our website. The two of us then went over things as he gave recommendations based on their areas of expertise. Based on that conversation, Jon set up an outline review meeting where I met several of their staff. They asked questions and we went back and forth around the information I could provide. 

Then, we had another meeting where we discussed more details of what we wanted to accomplish. Jon went over our agreement, and I invited some of our team members to join us to ensure that each person working on our website was able to get the necessary information.

At present, Oyova continues to be in contact with the person in charge of our website as they implement simple updates. So far, they’ve started redesigning the website and cleaning it. The team is also updating our event calendar for this project. On top of that, we’ve worked closely with Oyova resources for SEO, keyword research, and digital marketing. 

What is the team composition?

Apart from Jon, we also work with Beth (Account Manager), Ryan (Director of Operations), and Eric (Programmer). 

How did you come to work with Oyova?

Our technology provider’s owner recommended Oyova when I talked to them about how we needed to update our website and do some rebranding campaigns. Things were changing, and our group was evolving as we adopted a more wrap-around approach to the students and their families. I told our tech provider that we needed a company that was willing to work with a small nonprofit that didn’t have a ginormous budget. They heard our story and recommended Oyova to us. From there, I had a conversation with Jon, and our engagement with Oyova started. 

How much have you invested with them?

We’ve invested over $25,000 — they’ve given us a significant amount of discount since we’re a nonprofit school. 

What is the status of this engagement?

We began working together in August 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My team’s feedback on the website has been good even though it’s not yet finished — it’s clean and visually consistent. Oyova has changed its background and headings; it’s uncluttered and super easy to navigate. Moreover, I’m not an expert at such projects, but I’ve learned so much just by going through the process with them. They’ve also been so patient with us; I can’t ask for anything more. 

How did Oyova perform from a project management standpoint?

Oyova’s project management is perfect. The team responds immediately to us every time we call or email them. To communicate, we mainly used emails, phone calls, and video chats. We have open conversations with them, and they truly want to know more about our needs. That way, when they work on our website, they represent us accurately. Likewise, my meetings with their staff have been phenomenal. They ask great questions and give great feedback. 

What did you find most impressive about them?

There are two impressive things about Oyova: they’re willing to embrace our mission and vision, and they help our website define those things for the people who are viewing it. 

Are there any areas they could improve?

No, there aren’t any. They know what they’re doing, and they’re phenomenal at it. 

Do you have any advice for potential customers?

Do it; go with them. Oyova is a company of high integrity, and they’re passionate about what they do. The team is kind, and they listen to you because they truly want to embrace your requests. 

BACKGROUND

Please describe your company and your position there.

I am a marketing specialist at an insurance-based medical supply company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

Our website was created some time ago, by a web team that was no longer available. We needed someone to quickly take over and provide custom code updates that were beyond our skill level. We also needed custom styling added to Hubspot forms, to make them match the existing forms on our website, and other related help launching Hubspot without interruption to our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a kickoff call with Oyova, we were confident they had the expertise we needed and the ability to provide support in a timely manner. They immediately understood the scope of our issues and assured us they could provide solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to discuss project challenges, after which we agreed to a 10-hour trial run of Oyova's services. It took a little longer than we expected for them to start the project, but once started they quickly set up our staging site, implemented the requested changes, and made revisions according to our feedback. They were extremely responsive, and completed everything we requested.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with three people and indirectly with several more. I'm not sure what each of their positions are, but I work primarily with our account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to transition our forms with no visible interruption on the front end, and make several much-needed updates that improved website functionality.

Describe their project management style, including communication tools and timeliness.

We work with an account manager who always responds within hours to our requests and feedback. They provided an alternative contact if they're not available. If she doesn't know the answer immediately, she still responds to let us know she's discussing it with the team, and usually we have a solution or suggestion within 24 hours.

What did you find most impressive or unique about this company?

They are very responsive, and not difficult to communicate with.

Are there any areas for improvement or something they could have done differently?

No, so far they have been great.

BACKGROUND

Please describe your company and your position there.

I am the brand marketing director for Duval Home Buyers, LLC. I oversee development and deployment of branding resources, marketing directives, and advertising campaigns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oyova, and what were your goals?

Our website was a from-the-box builder site with limited functionality. We've significantly expanded our business operations in the past few years and it was important that we provide a new, and updated user experience to our customers.

Oyova was able to build a sleek, highly responsive theme with custom elements, which allowed for future growth and development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a number of developers and based our decision on prior work portfolios, cost, and timeframe.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Oyova developed a custom WordPress theme and lead management flow, advised on creative, site layout, and copy, and managed the launch of the new site build.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, Beth was our main point of contact. Additionally development managers Ian S. and Ryan B. interfaced directly with me to answer questions and ensure the build was meeting my needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, we immediately saw a boost in site performance. Initial testing with peers and past clients indicates a successful implementation of an modern user experience.

Describe their project management style, including communication tools and timeliness.

Multi-phase project with deliverables in milestones. Communication directly with developers and with account manager.

What did you find most impressive or unique about this company?

I appreciated the amount of support they provided, and face-to-face time provided was exceptional. If I had any issue during development I could get a developer from our project on a Zoom call within hours.

Are there any areas for improvement or something they could have done differently?

Slightly more hand holding when setting up pages.

BACKGROUND

Introduce your business and what you do there.

I’m an office manager at J. Sterling Quality Roofing, a full-service roofing contractor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oyova?

We needed their development expertise.

SOLUTION

What was the scope of their involvement?

Oyoba has built a custom network platform for us. My boss has closely collaborated with their team and initially relayed all our project requirements to them. We need a one-stop software solution for our network and order inventory needs, so their team has implemented the necessary features to build a platform that can accommodate those.

What is the team composition?

We’ve worked with around 4–5 resources from Oyova.

How did you come to work with Oyova?

My boss hired their team, and they started the engagement before my onboarding date.

What is the status of this engagement?

Our ongoing collaboration with Oyova commenced in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Oyova has been extraordinarily helpful in helping us meet our goals. They’ve delivered a satisfactory platform that continues to optimize our processes, but our main success metric for their work has to be their high level of accommodation. 

Their team goes above and beyond to ensure that we understand each phase of the process. They’ve been a phenomenal partner — I just can’t say enough good things about their performance.

How did Oyova perform from a project management standpoint?

Oyova has exemplary project management skills. Their understanding of our needs allows them to flesh out valuable solutions that expedite the entire project, making things easier for us. They efficiently work with us every step of the way.

What did you find most impressive about them?

They’re always prepared to shed light on their expertise, so the technical aspects of the project are more manageable for our team. What truly sets them apart as a service provider is their capacity to make complicated processes digestible for us.

Are there any areas they could improve?

They’re already doing great as they are — I have no complaints.

Do you have any advice for potential customers?

Don’t hesitate to hire Oyova’s team. They’ll walk you through a productive development process that can do wonders for your business.