Oyova

What evidence can you share that demonstrates the impact of the engagement? 

Our website traffic has dramatically increased, and as a result, our conversion rates and gross revenue have increased, too. We’re actually up in sales during the pandemic, and we 100% believe Oyova is the reason we’re up in a really struggling economy. Everything gets consistently better with them, which we love. They truly deliver what they promise.

How did Oyova perform from a project management standpoint?

They’re incredible. I have a dashboard can see every communication between their employees, so I know everything they’re doing at all times. Most of the time, they’re waiting on us for the content they need to execute. It’s rare that we’ll be waiting on them.

What did you find most impressive about them?

They deliver more than what they say. The team's process is highly sophisticated, which elevates our company. They’re not just giving us results; they’ve made us better as a company. The work is complicated but the delivery mechanism is always simple.

Are there any areas they could improve?

Maybe an annual or semi-annual call with all of their behind-the-scene personnel would be helpful. I’m constantly talking to Angela and Brandon, but it would strategize the team that we don’t normally speak with and strategize about how to sustain our success going forward.

Do you have any advice for potential customers?

You don’t know what you don’t know. I know that’s said a lot, but there’s so much that we didn’t know. Our focus is on the goods and services we provide to the customer. The tools that we use to carry that message change.

My advice is to be clear about what you want, but be open-minded to listen to what you need. That’s where Oyova helped us. I don’t know if our company would’ve survived in the state of 2020, had it not been for Oyova. The work that they did for us last year saved our company this year. If you don’t give a call to Oyova, you’re crazy. Let them help you win.

What evidence can you share that demonstrates the impact of the engagement?

The biggest way that the project helped us was by eliminating existing costs that we had as a company. Prior to building the site, we had to rely on a paid leads service that could help carry us through particularly colder months and things like that.

Once we had the website put together, the majority of people who were contacting us were actually just finding us online and going through our contact form, so we were able to stop paying for incoming leads. That saves us time and it makes the entire process easier for our customers, so it’s really a win-win.

How did Oyova perform from a project management standpoint?

The whole process was incredibly easy for us to manage over email with them. The person who took the lead on it made sure that we had all of our questions and requests taken care of and that we were able to review their work easily without having an extensive back and forth about any changes we wanted to make. They were really helpful throughout the process.

What did you find most impressive about them?

What I really liked is that we didn’t have to give them all the answers or show them exactly what we wanted the final site to look like from the beginning. They gave us the confidence to trust that they were going to build out a site that made us look good, was user friendly, and performed well for us, even without us putting a lot of effort into figuring out the technical side of things.

Are there any areas they could improve?

There’s nothing in particular that stands out as something they could have done better in my opinion.

Do you have any advice for potential customers?

No matter how big or small your project is, use the tools that they have available. It’s going to make everyone’s job a lot easier, communication will stay open, and you won’t run into any problems that you can’t solve together.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve sales for our accounts and they’ve been able to honor customer sales through the accounts that we launched. We’ve also had positive feedback from our accounts regarding the websites.

How did Oyova perform from a project management standpoint?

We have one status meeting per week and we’re also connected via Slack.  

What did you find most impressive about them?

They’re super responsive and eager to problem solve and troubleshoot with us. The team helps us think outside the box and have been flexible in terms of working with us. We really appreciate that in general in our partnership.

Are there any areas they could improve?

We need to find a way to manage costs better with them. Like any agency, they have billable hours; we’re trying to create new sites without additional customization, which can add time and cost.