Neologix Software Solutions

BACKGROUND

Please describe your company.

We are an online hypermarket in Trivandrum, India. We have about 30 employees and are a newer company. We are the only online hypermarket in Trivandrum. This is a new concept, which we have implemented in the city.

What is your role and responsibilities?

I am the general manager, I manage the business and coordinate general activities between the various departments.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address?

Initially, we started with a simple website for the business. But, we realized that in the business we are in, it is very necessary that the entire business flow and activities be managed using software. Using the software produced by Neologix, we were able to make all the departments more efficient, and we could plan and work with real data. We were also able to reduce our monthly resource expenses by a good margin.

SOLUTION

Can you talk about the scope of the project?

It included design, development, training, and support. It also includes hardware and server management. Our entire system is hosted in a cloud environment. We are on a contract with the company, where they provide support, work in tandem to implement new features, and make the software efficient. The first phase took six months, and we are working on the new phase currently.

Why did you select PHP as the software platform?

With Neologix's help, PHP/MySQL was perfect for our company. 

What was your process for selecting Neologix Software Solutions to work with?

In brief, the selection criteria we looked into was if the solution would match our business requirements, experience, references, and capabilities. We considered Magento, but they didn't match our business requirements.

We had contacted at least 20 different companies for our requirements. We shortlisted four companies based on the responses we received, but none could match the capabilities and solution provided by Neologix. The solution Neologix provided definitely set them apart from the other companies.

What parts of the project was Neologix Software Solutions involved with?

Neologix took care of our requirements from scratch. We do not have an in-house IT team. The entire IT department is managed by Neologix. Two months ago, we hired a manager to coordinate the requirements with Neologix.

Can you provide a general cost range for the size of the project?

I'm sorry, but I cannot disclose that information.

When was the project completed?

The initial stage was completed in November of 2012. The second stage is going on now.

RESULTS & FEEDBACK

What were the results of the project? Do you have any statistics or metrics to share?

Cost reduction, technology uptime, ability to analyze using real-time data, which helps us in planning and decision making have all been achieved. All the data and reports employees require are generated through the system, which invariably avoids a lot of paper work and relief from errors as well. Customers are very happy with our system, both mobile and website. We are the No. 1 technically equipped system in our city. There is no one else to match our system in our city.

How did Neologix Software Solutions perform?

The project was successful, on time, and on budget. 

When working with Neologix Software Solutions, what else is unique or special about them compared to other IT firms?

They had passion in them that, in turn, reflected on our team as well. Their responsiveness and understanding of our requirements was really good and fast.

Looking back on the work, is there anything that you think they could improve upon or something that you might do differently?

I can't think of anything.

BACKGROUND

What is your position with the company?

I was just doing this application for them. I live in Rochester [N.Y.], so I’m a patron of that restaurant and they were interested. I know the boss, and I was talking to them. They were interested in doing an app. Actually an iPhone and an Android app and also something like an online ordering system. So, I came up with the idea to contact Neologix because I actually sat in with a few of the guys on Neologix before I came to America, so that’s what happened. I contacted them and got them to do what they required and actually, they didn’t know what could be done, so I worked with Neologix on the requirements for all of them.

Do you develop apps as a freelancer, or is this more of a onetime thing?

Yeah, it is. Now that I’m successfully employed, I take this up as a side business that I can do.

OPPORTUNITY / CHALLENGE

What was the restaurant’s main business goals going into creating these apps?

The restaurant has many patrons call in for takeout orders. That’s how they run on a very lean management and keep profitable. They don’t have too many employees. Actually, the cook himself is the boss, so that’s how they make a good profit. It’s a very popular restaurant in Rochester. That’s why people make a lot of takeout orders. They can get about 20 orders each for about $100 in a single night. For their customers, they wanted something that allow then to submit these orders without having another person on the line answering the calls because, sometimes, they are busy doing other stuff. Some of these calls go unanswered, or they just wanted to streamline the process to taking orders for takeout. They wanted to create an app, if possible, to look at their menu and order stuff. Then, the restaurant would be able to view those orders.

Did Neologix handled the complete design and development of the project, or did you do one part or the other?

I actually worked on the requirements needed in the entire design and the development. I was just talking with the client and trying to figure out the requirements. So, for example, they didn’t want delivery because they didn’t want to want that overhead on their side, and they also wanted some requirements of customers being able to find recent orders. Just talking through what they really require. That was my part to translate to the developer from those requirements. I’m the middle man between Tandoor and Neologix.

SOLUTION

Could you give me  a rough estimate of the overall cost of the project?

It’ll be about $10,000 because there were three different aspects of it. One is the Android app. Then, there’s an iPhone app. Then, there’s a Web interface, but the great thing about this is the content management system that feeds in data for all of these three systems is the same thing. So, the restaurant owner can go ahead and add a new item, and the pricing will reflect on all of the three interfaces.

How long ago was the project finished?

The initial release of it, we gave this order in January, and they delivered in March. Actually, that was the Android app. There are a lot of back and forth on the customer viewing the app, and then making feature changes. They were timely. All of the deadlines that they committed on were met.

RESULTS & FEEDBACK

How satisfied were you and the owners of the restaurant with the results of the project?

They’re extremely satisfied, and they wanted us to do more projects from Neologix now because they’re good at delivering what they had promised, and the high quality software that they used. The number of bugs that we found were actually very small. Some very minor bugs that would normally happen, but the main functionally was delivered pretty solid on the date that was promised.

Compared to those other companies, is there anything unique or special about Neologix?

What I would say special is they have a great design team. The ones I’ve worked with other companies, you have to give them a good layout and design for them to meet the requirement. For example, when we’re getting the profile of a user, Neologix automatically did all the checks for requiring their phone number. So, they are pretty complete in what they do. That is what I found unique working with Neologix.

Do you think there is any area that they could improve or do slightly better?

No. They’re very receptive to changes that we were trying to say, trying to do for the product. I’m trying to think of how they can improve on, but they’re timely, and they had a superior design. I would say probably good plotting system of all the issues that are reported and probably good interface that people could sell. This is for our bigger project that we could have a bug tracking or some kind of system that the customer as well as they can like submit tickets and all of that. Right now, it’s mostly email so, maybe to have some larger customers login to submit software issues, but they might already have it. 

BACKGROUND

Please describe your company and your position there.

I'm the Data & Analytics lead for Medical Services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neologix Software Solutions, and what were your goals?

We needed a fast development of a new SharePoint site and PowerApp

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for locally based companies who specialise in SharePoint development and can deliver at speed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Team were always available to iterate through ever changing requirements and deliver on these as required.

How many people from the vendor's team worked with you, and what were their positions?

One SharePoint developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The delivery of our PowerApps solution was a huge win for our users who now have a more efficient and user friendly way to record qualitative data and report on same in multiple formats.

Describe their project management style, including communication tools and timeliness.

Daily stand-ups over Zoom along with online chat meant we worked quite closely even though remotely. This was key when iterating through ever changing requirements and development to ensure we delivered enhancements at all time.

What did you find most impressive or unique about this company?

They are friendly, open, and patient!

Are there any areas for improvement or something they could have done differently?

After quite a difficult start due to requirements not being fully understood and finalized on our part and capabilities of Power Apps not being fully known, it took some time to realise what would be the final solution. But once this was understood all went smoothly.

BACKGROUND

Please describe your company and your position there.

Founder of an ethics consultancy company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neologix Software Solutions, and what were your goals?

A business compliance SaaS. Fulfill all project requirements.

SOLUTION

How did you select Neologix Software Solutions and what were the deciding factors?

Have used their services for serveral years now.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Neologix worked with me in deciding what is the best technology to use (frontend and backend); providing suggestions for industry best practices; gave several options for the design work. Updates were continually provided and communication was easy over the phone and by email.

How many people from the vendor's team worked with you, and what were their positions?

At least four including Co-Founder, Technical, Database, and Project Lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

On time and met my budget!

Describe their project management style, including communication tools and timelines.

Project milestones, activities, issues, etc. were presented via an excel project sheet, with plenty of phone and email communication.

What did you find most impressive or unique about this company?

They were brilliant, friendly, and economic.

Are there any areas for improvement or something they could have done differently?

None.