Narola Infotech Solutions LLP

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a business called Gofer Delivery. We do delivery service for shopping, groceries, food, and any other daily errands or tasks that customers require. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

They built the app for our service. 

SOLUTION

What was the scope of their involvement?

I gave them my requirements, which included a database, the ability to accept requests from customers, and an algorithm that can distribute requests based on requirements. They provided front- and backend development, design services, a database that stores all pertinent information, and API integrations to connect our app to the server. They created two native applications, one for iOS and the other for Android.    

What is the team composition?

I had a business project manager, a technical lead, an iOS developer, an Android developer, and a specialist for the backend database.

How did you come to work with Narola Infotech Solutions LLP?

I posted an ad looking for freelance development help in the creation of the app for our company. After going through some of the people who applied, I found an ad from their team. The ad seemed very professional, so I reached out to them to learn more about their services and to communicate my needs more clearly. They followed us professionally with a business proposal with enough detail to convince me that they knew what they were talking about. That was the main reason I chose them.

How much have you invested with them?

We’ve spent $70,000 AUD (approximately $53,600 USD) to date.  

What is the status of this engagement?

We’ve been working together since August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I always wait for confirmation from them that the task is complete before testing. When I test a project component, it’s very rare for me to find any issues. I haven’t ever asked them to completely redo anything. I only ever have to recommend minimal changes.  

How did Narola Infotech Solutions LLP perform from a project management standpoint?

They’re always engaged with me, so I never need to wait very long to receive a response. We’re connected and communicating on Trello and Freelancer, the platform where I discovered them. On Trello, we can track their progress and express new tasks we need from them. Sometimes, I need to share videos and voice notes with their team through Skype as well. They let me know ahead of time if they would be on holiday. 

What did you find most impressive about them?

I was able to build trust with them over the course of the project and never had a problem with integrity or anything of that nature. They’re doing the job that needs to be done rather than just trying to make a profit. We never felt that they were charging us more than needed. While I don’t have much experience working with outsourced groups, they’re a legitimate, hardworking team.

Are there any areas they could improve?

I can’t think of anything serious. We had a small misunderstanding at the start of the project, but we quickly rectified it through a meeting with their team. The business manager was in all of our meetings and very responsive to our problems.   

Do you have any advice for potential customers?

They always kept me posted and attended all of my requested meetings eager to understand relevant problems. I’m very well-connected with their team. It’s definitely hard to lose a client with that level of attentiveness.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a money-saving application. The application shows offers from supermarkets, clothing stores, restaurants, as well as for electrical equipment and things related to the home. The app presents those offers to our users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

I had done all the business cases and was searching for a company that could help me with the development of my app.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP developed our app for Android and iOS. They also did the web part as well. We started with the web interface to feed the information. There were three streams with the first being the web interface. The second one was Android and the third one was iOS.

The app was built from scratch. Narola Infotech Solutions LLP set up the server from the beginning and decided on the type of server and operating system. It was the same for iOS and Android. We discussed the platform we’d build the iOS and Android platforms on and what development tools they’d be using. We also agreed on an NDA so that nothing is disclosed and during these two and a half years, they ask my permission to disclose anything.

Whichever stream we were moving in, whether it was the web, Android, or iOS, they gave me daily updates and I could see if it was being built according to the requirements. The application needs a lot of enhancements. I put it out into the market and saw how the users were interacting so I discovered features that needed to be added. The work has been continuous with them, adding and removing features.

What is the team composition?

I work with a project manager and developer. For the mobile application, there was a project manager who took the requirements and distributed them internally to the iOS and Android developers.

How did you come to work with Narola Infotech Solutions LLP?

I searched on different platforms like Upwork and Freelance.com. I shortlisted about five companies out of about 150 companies. I liked that Narola Infotech Solutions LLP has videos of their team. When I met them, I found that they were the closest to what I had in mind. I had an idea of what operating tools to use and we spoke the same language in regard to what platforms to use.

How much have you invested in them?

I’ve spent about $16,000 and expect to put in an additional $10,000.

What is the status of this engagement?

I started working with them in May 2018, and I’m still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Initially, when I started with them, there were fixed and clear requirements for the app and the web solution. After that, I needed enhancements so we started agile development. It’s a very professional way of working. We have an interface between us where I’ve put all the change requests for the application and they do the work.

They come back and let me know when the resource will be completed with the task. Their team gives me daily updates. Whenever I’m happy, I’ll close the task but they’ll make changes until I’m satisfied. In the last three months, I’ve done about 50 changes and to follow those changes we need a system which we have.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

They are excellent with project management. They give me daily updates on what is happening.

I deal directly with the project manager for the web interface and the experience is more than excellent. I gave them the requirements and they gave me recommendations and best practices which have helped a lot.

With their team, I don’t have the headache of someone leaving, and if someone does leave, I know they can hire someone else as a replacement. I haven’t felt any disruptions. They’re a big company and have done hundreds of projects and some that are similar to mine.

What did you find most impressive about them?

I’m in contact with the project manager and another team member for sales or any other issues. For any technical enhancements or development, I speak to the project manager and behind them is a team behind the scenes. There’s a continuity in their work, and I don’t have to worry about a team member or the project manager leaving. They can replace them in no time and the replacements have been professional.

Are there any areas they could improve?

No, they’re excellent and professional. Everything I’ve asked them to do, they’ve done resourcefully. Sometimes if a task isn’t doable, they’ll let me know.

Do you have any advice for potential customers?

My experience with them has been great. I have advised all of my friends to go to a big company like theirs because there is continuity. I only have to think about the task I’m giving them; I don’t have to worry about who is doing it. They’ve taken away the headache of development from me. 

BACKGROUND

Introduce your business and what you do there.

A Faithful Dad is an IRS 501C3 non-profit Christian ministry. We’re based in Hershey, PA. We’ve been in existence for 7 years. Our mission is to equip fathers to become faithful dads. I’m the cofounder and pastor of the organization and the only full-time employee.

We recently published a book entitled A Faithful Dad’s Guide to Legacy. I designed it so that it would be easy to read. The main point of the book is, “What legacy do I want to leave for my family?” The 12 challenges comprise what we call a faithful dad’s legacy challenge. These challenges are meant to be accomplished on an individual basis or you can perform them in a men’s small group. That is men coming together—maybe 2 or 3, 8 or 9 men who go through the book together. They would talk about the questions at the end, and one of the questions is this challenge, “Today, I’m going to forgive my father.” That’s a big step for a lot of us men. We have that in the book.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech?

We sought out Narola because we wanted an iOS and Android app for the 12 challenges in the book. We wanted the men reading the book in a small group to weave a legacy together. The app should be very simple.

Also, we are a ministry that’s running on a shoestring. I don’t make a lot of money a year so the price was definitely a priority. I’m hesitant to say that because I’ve been in sales for 15 years and I know price should never be the first thing.

SOLUTION

What was the scope of their involvement?

I described what I wanted, essentially only 2 screens, and they ran with it. But to get to that simplicity, it takes a lot of talking and figuring things out. It looks very easy to do but we didn’t realize at the outset how it was going to play itself out. We took the text out of the book and placed it in the app. That allowed the men to see the 12 challenges in front of them. As they accomplish each challenge, they would press a checkmark to say that they’ve done it. Also, one of the requirements of the project was to provide Google analytics.

How did you come to work with Narola Infotech?

I looked for a vendor on Upwork. I got a lot of bids domestically. I’m not a stranger to the IT market space or Internet startups. My wife came up with an application about 9 years ago and we spent our 401K on it. We had all kinds of investors looking at it and they put a half a million dollars into it. For 3 years, we were an active company. We were working with many developers domestically. We actually ended up beating Biz Stone to market, one of the co-founders of Twitter. He was also in the technology that we were developing. He didn’t know about it but we were on the market a year before he got there, so we take a lot of pride in that. It ultimately did not work because people do not like to keep New Year’s resolutions. That was what the app was about.

The point is, after spending 9 years in that space, I knew what that process involved. What I learned was to keep it simple. So, when I was looking at Narola, I knew what I was looking for. Narola caught my eye. They stayed in contact with me. Several of the other contractors were following up, but then they kind of fell off. We were on vacation—we were on a Scout hike. He was persistent but he wasn’t pesky.

Based on their questions, I got the sense that the other vendors did not understand what we were trying to accomplish. When I presented the application, they were willing to listen and figure it out. They helped me understand what they could do for me. They helped me realize some of the things I wanted to do that I didn’t even know I wanted to do. 

How much have you invested with Narola Infotech?

We paid $1,000 for this project.

What is the status of this engagement?

I wanted to accomplish the project in a month’s time. That’s essentially what we did. It was launched last September 7. I think it took more than a month, but it wasn’t because they slipped. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re seeing people log into the app. The people I give it to pick it up and know how to use it. The app is simple, which is the reason for our success. Users look at it and know what they’re doing. People love the way it looks and the way it interacts. I’ve shown the app to my board and customers. They all love it. It accomplished our goal of being a companion to the book and it gives men something to do.

They were willing to do whatever the customer wanted, but had a very deft touch. If they said that we shouldn’t, I didn’t do it.

It was such a tremendous experience. I couldn’t be happier with the process and Narola Infotech, specifically with those 2 men. They’ve blown me away. I haven’t seen it work that good. It’s amazing and the value proposition is through the roof. The majority of our success is thanks to them. He went back and forth and checked everything he was supposed to. I was delighted and I loved doing the app. At the end, we came in a little under budget and they over delivered on our expectations. It’s a beautiful application. For what we were trying to accomplish, they nailed it.

How did Narola Infotech perform from a project management standpoint?

I wasn’t expecting it but their project management was wonderful. The people from Narola had fantastic English. They are very focused, very polite. Narola understood the nuances of the business and what I was trying to achieve.

The time difference was not a big deal because we figured out what our rhythm was. They’d shoot me notes, I’d shoot them notes and it was cool. I thoroughly enjoyed it 100%. I would get a daily review of our milestones and what was happening. It was very predictable in a good way. There were no surprises. Generally, surprises are bad in business.

BACKGROUND

Introduce your business and what you do there.

We are a mobile application that crowdsources data about the local bar and restaurant industry and utilizes it for a user within native iPhone and Android application. We've been live in the Baltimore market for just over a year now. I'm the Chief Executive Officer and co-founder of Loople.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech?

Both myself and my co-founder were not technical co-founders. We needed some extra help in that space to be able to build out our product.

SOLUTION

What was the scope of their involvement?

Originally, they were only doing the native iPhone development and filling the backend of our early application. They did a great job doing that. We released a beta for iOS. It went well, so we decided to quickly do an Android version of the application. We got that up to speed and got them both released by June 2015 in the app store. Since then, it was constant iterations. We've updated 30 times in the app stores between the builds over the course of the past 13 or 14 months now.

How did you come to work with Narola Infotech?

Originally, we searched trying to find an equity team member to build it, but it just wasn't working well. Our networks weren't built for that. We ended up deciding to outsource the development for our application just to get an MVP [minimum viable product] built. We ended up using Upwork, which was then oDesk. We put up the job and interviewed about 30 companies. We ended up with Narola for both the price and quality of work that we believed we would receive. We've stayed with them since then.

How much have you invested with Narola Infotech?

To get the beta and MVP ready it was under $10,000, to get fully operational with iOS and Android it was under $50,000, and to continue managing that for the past year was another $40,000.

What is the status of this engagement?

The project started in June 2014 and is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I've had a great experience with Narola. I find that a lot of companies absolutely get taken when it comes to development. I actually love this concept for Clutch. I'd never heard of you guys before until you reached out, but I think it's genius. We're doing consulting work for a company right now that just got taken. We're not technical co-founders. We've learned to manage, and we've been really good at project managing, especially an outsourced development team.

I've seen some of these firms just taking companies for crazy amounts of money and not doing it correctly. They're advising them to build things the incorrect way. They definitely don't have a long-term interest or the best interest of the company. I've never had that issue. I've always found that Narola has been excellent to work with. They've always shared the vision. I've also been able to work through communication barriers.

The first six months we had lots of communication barriers. It was a nuisance in the early stages to learn how each other manages and how we need to build a process that works for everyone. Since then, it's been absolutely great, especially for the price we're paying for a development firm. We're probably a tenth of the cost that we could be. We've been quoted many times to work domestically, which for a small firm like us means that we can exist for two years, whereas we would have spent all of our money in two months.

How did Narola Infotech perform from a project management standpoint?

They're good. I will say it's on the entrepreneur or the company that's hiring them to be on top of them. I think they do great work, but this is consistent with all development teams. If you're not on top of them, the communication error becomes much higher, and they might build something that's not what you were originally managing because they thought this is what you were thinking. I would say they're just as good as I've experienced with any other development team I've worked with.

What did you find most impressive about Narola Infotech?

I've found that I've built a relationship with them. I feel like Narola cares about our product. They're not just there building it. They want us to be successful. I find that most development firms we've seen think they'll be hired for two months, and that's it. No application nowadays is going to be stable for a long period of time. They do two months of work and just stop all of a sudden.

Are there any areas Narola Infotech could improve?

No, I think they do a good job of putting everything together. Some of the communication was my fault, just being a first-time entrepreneur and learning how I should be managing them, the basics of writing test scripts and how to project management with any development firm, especially one that is abroad. We've actually referred multiple companies to them.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a mass texting service called One Team Text.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech?

I'd been working with a developer to create a website and database to run a mass text communication system, and they were encountering quite a few problems. I went through several developers, and ended up finding Narola, which has turned into a great business relationship.

SOLUTION

What was the scope of their involvement?

When I first started with Narola, I was using a MySQL database platform on a Linux server. When I switched over to Narola, we switched to a .NET platform on a Windows-based server, which made the system more stable. They did a great job migrating to .NET.

How did you come to work with Narola Infotech?

I found them on Elance (now Upwork).

How much have you invested with Narola Infotech?

It cost between $8,000 and $10,000.

What is the status of this engagement?

One Team Text has been an ongoing project. The entire system is currently up and running, but we are still making changes to the system.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have any specific metrics, but I can definitely tell you that the migration aspect of the project was implemented in a short period. They made sure to keep a continuous backup of the system, which I really appreciate. The website response time is amazingly fast, and I enjoyed working with Narola’s creative team that helped create the One Team Text website. They have some great ideas and suggestions, and together we were able to come up with a website that has a good feel, and a system that flows well. It just makes sense.

How did Narola Infotech perform from a project management standpoint?

It was a pleasure working with Narola. Everything was done above board using the Upwork system. They use a work diary, so you can see regular screenshots of what they were working on at any given time. They have good communications skills which is really important when dealing with a vendor. We used a combination of Skype and email, depending on the situation. The only issue was the time difference with them being in India, but they recently mentioned they would be offering to have somebody available during my work time (EST) at an additional cost. I haven’t taken them up on the offer yet, but it’s nice to know that is an option I can take advantage of.

What did you find most impressive about Narola Infotech?

It was clear from the beginning that Narola was wanting to do everything that they possibly could to make the project successful. One thing that stood out was them taking time out from a recent business trip to New York City to meet with me. Even though there was no reason for us to meet, they took time out of their schedule for us to connect. We met at a Starbucks, and we ended up staying there for two hours discussing different strategies and ideas for the future.

Are there any areas Narola Infotech could improve?

No, I don't think there was anything that I would change. One Team Text has definitely been a successful project, and a large part of that is due to Narola. Everything that I asked them to do, they did, and did well. There was never a moment where I had to call them and say, “You’re not getting it done”. It was just a matter of ensuring I was clear in defining the scope of the project, and confirming their understanding of it. I would recommend Narola to anyone that has a web development project like One Team Text.

BACKGROUND

Please describe your firm. What is your role and responsibilities?

I am the founder of Fitbook, a fitness startup that helps users create healthy habits and lose weight. We reach and engage our users through mobile apps. We allow users to establish health goals and monitor progress. The key to our network is that we allow users to help others and spark friendly competition.

OPPORTUNITY / CHALLENGE

What was your goal for the work with Narola Infotech?

I needed to develop a consumer-facing app on iOS and Android. I have done multiple versions with Narola to update the apps and other features. They have now completed three of my apps, and a fourth is nearly complete.

The third version of my iPhone app will launch soon, and they created an effective Android app before. The main goal was to find an offshore team that could code complicated elements on the backend for an affordable price. European and American developers obviously cost more.

SOLUTION

Can you please describe the scope of their work in more detail?

They were mostly just my coding team. I didn't give them much design work because that is not one of their strengths. They can handle simple design elements, but it's best to work with a separate design team, which we did.

They are great at coding complicated apps with databases attached. They didn't provide training or support. There were multiple small projects, and then the major app builds. They also helped us launch the apps and update them periodically.

What was your process for selecting Narola Infotech?

We found them after a lot of Internet research. We talked to their team and were satisfied they could handle the job. We started small by just giving them simple tasks. The work grew as we began to trust them after successful app launches.

Can you give us a sense of the size of the initiative with a general cost range?

The projects varied in size, there really wasn't a typical project cost range. It varied from less than $1,000 to $8,000. It was affordable.

When was the last project completed?

The last app was launched in 2013, and the iOS app update will launch soon.

RESULTS & FEEDBACK

What were the results of the project?

The results have been great. They produced a great app that functions well. The quality of the code is fantastic. There were some bugs, but that is typical. I sent the changes back, and they fixed everything quickly. I cannot give statistics about the users for the app. We have been pleased with the apps.

How has Narola Infotech performed so far?

They have been good, I highly recommend them. They do the work well and take pride in it. They always show up on time for work and answer me immediately when I have questions on Skype.

When working with them, is anything else unique or special about them compared to other developers?

They even make up time when there are Indian holidays or sick employees. They often worked on Saturdays to make up lost hours. I really appreciated this effort. I should give them a lot of praise, they are hard working and can code anything that you need.

Looking back on the projects, is there anything that you think they could improve upon or something that you might do differently looking back?

Their only important weakness involves design capability. They can handle simple designs and schemes with normal colors. However, it is best to hire an outside design team if you want a more complicated look and feel. However, they can follow other designers' plans.

BACKGROUND

Please describe your company.

The company is Cogneti LLC, which provides a service by which small companies or organizations that describe themselves as workgroups can convert their training materials to be played as an activity using mobile devices. We represent a number of workgroups. The intention is to reduce the cost of training. They do training that is familiar to people who are on their feet while they work as opposed to being on a computer. The whole vision is to bring your own device, whether they work in a restaurant, in an oil field, warehouse, or retail. If you have a lot of people who don’t have computers, but they need training, we take that training and turn it into a game. The idea and vision behind the game is that people should be better motivated and engaged by gamification principles to participate and feel the value of the training. That is also an experience shared with others.

What is your role and responsibilities?

Founder and primary owner.

OPPORTUNITY / CHALLENGE

What was your goal for working with Narola Infotech?

We have a number of software components that we have to build, such as Web services, databases, and other software design goals and implementation goals. With Narola, we were looking to complement our existing skill set. We are a very small organization, and we’re bootstrapping the firm. We are paying for it all out of my own funds and other investors. We wanted to reduce the cost. Narola represented a competency to implement the native players and apps for iPhone and Android, which is why we hired them.

SOLUTION

Please describe the scope of their work.

What I like most about Narola is that they represented the engagement with me with competent professionals, people that had the skill sets we needed. They were familiar with the Android.

What was your process for selecting Narola Infotech?

We put a bid on Guru, Elance, and a few others. My CTO is also an equity holder and founder of Cogneti. He is from southern India, from the Tamil region. He started his career in the Boston area with me. He has a much more technical background than I do. I moved into project management. He did the interviews and talked to people.

Our history is one where we've had to go through iterations, and we’ve wasted money, maybe $100,000, working with a couple of people. To be able to say no to someone and change things is so expensive. By the time you’ve developed a fairly long program, you’re invested. They know your product and to say no and do something else, is such an expensive process. We had to do that two or three times until we found people that we really liked, and that we knew were giving us something at an effective exchange, with price and effort.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was efficient, and we got some good work done. I feel our project was fairly ambitious. We worked with them for about a year, with two and a half people on and off. We probably spent $50,000 to $60,000. We spent more than that with people who didn’t do a good job for us. It was a very competitive price, even though I felt they were a mature organization. They had good scheduling. They had good flexibility with us.

I ended up wiring funds to them and asked to be billed on an hourly basis. They didn’t ask for a lot of protection. I ended up feeling that I could trust them, and they felt they could trust me. That’s valuable, to feel that kind of trust, which allows so much flexibility. Many people are worried about getting money up front and being paid at benchmarks, and all of those protections. That ultimately hurts you. It makes a relationship less flexible, and with less flexibility comes less opportunity to do things efficiently, for both parties. When you get that good faith and match that good faith, it's a great thing.

When was the latest milestone completed for that work?

October of 2013.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

There aren’t really stats for this type of project.

Is there anything unique about them that really makes them stand out, compared to other companies?

They were familiar with Android development, and not just in the technical way that they knew how to implement the software. They were able to engage with me. I don’t speak Hindi or any of the other local languages. They were able to communicate with me.

The other thing I liked about Narola was that, even though they managed the project fairly well and allowed me flexibility, they also allowed me to communicate directly to the developers. We got to know them very well and work with them. We had daily scrums, which I wanted. I felt that I could keep costs down by very tightly and artfully managing the description of requirements. That is so critical in getting the project right.

I was able to follow it through in a closely managed way. I am sure that Narola doesn’t work with all of their customers that way, but I asked for it. I’ve been in IT my whole life, and I know the nature of development projects. The way you do it efficiently is to create requirements in very well defined ways with lots of graphics and very carefully defined parameters, and they would implement them. I asked for that flexibility, and they gave it to me.

A lot of other providers want to get in the way, in a way to protect themselves by requiring that we go through a particular process, then they take it through their project managers. Then, they manage communications, but that is not the case here. I am positive that I saved a lot of money by working that way, by matching their needs against my skill set. I didn’t have to fit into a cookie cutter mold. They adapted themselves to what I was good at and complemented what our organization was good with their competencies. That takes some flexibility because everybody is going to go into a company like Narola with their own set of complementary skills. The best thing is to match it with the best fit. They allowed that, and I was delighted with them.

Narola also complimented us with the testing. We didn’t have good testing, so I told them we would put the testing together. They were great. They also always delivered what they said they would deliver, which is wonderful. They were very good.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Some things you don’t see because you end up patching it occurred. We worked with them fairly narrowly, and we have three people with a lot of background. We're veterans in the industry. We knew how to present and create documentation. They said that we gave them more detail, down to the renderings of every single page than any other client did. We gave them very complete Web service definitions and UI [user interface] definitions, everything was well detailed. I liked that they didn’t challenge it and took what we gave them. They were flexible.

I never asked them for something that they didn’t do because I asked them carefully. If there was a downside to our relationship, they didn’t adjust their times to match our time zone. A lot of people will work on a U.S. daily calendar; they worked on an Indian IST [Indian Standard Time] daily calendar. That’s fine. That would have been good if they had.

BACKGROUND

Please describe your company and position.

I am the CEO of Mysttaks.com

Describe what your company does in a single sentence.

Software that connects brands to content creators for sponsorship opportunities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

• Build the entire software for it

SOLUTION

How did you find Narola Infotech Solutions LLP?

upwork

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a website and software to be able to connect content creators and brands for sponsorship oppurtunities. Which is still on going to this day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software is comparable to our competitors with some advantages over them, the implemention and design is frictionless for our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I asked for alot and kept adding changes and claifications since the idea was abstract so we were a bit late before we were functional on the deadline but regardless they continue to surpass demands and requirements for the continution of the project. 

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

their work culture and kindess is very strong. Their diligence to their work was impressive. 

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the founder of I Want To Mow Your Lawn Inc., a nonprofit organization that provides free lawn care services to elderly, veterans, disabled, and under-resourced individuals using volunteers and promoting green initiatives across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish for your organization?

We hired Narola Infotech Solutions LLP for a major nonprofit infrastructure build. We needed them to build a production-ready volunteer scheduling platform from scratch that could handle our spring 2026 launch across 5,400+ homeowners and 2,200+ registered volunteers. Specifically, we needed two core features delivered on a fixed budget and tight timeline: a 1:1 scheduling flow connecting volunteers with elderly and disabled homeowners and a group service events module allowing organizations like Rotary clubs and corporate teams to pledge community service days.The platform had to integrate with our existing WordPress site and live MySQL database without disrupting current operations. It also needed to be mobile responsive since most of our volunteers are in the field.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP built a full-stack volunteer management platform on top of our existing WordPress infrastructure. The main deliverables included a React frontend with an eight-step scheduling flow (volunteers browse nearby jobs, express interest, propose times, confirm commitments, and mark completion — with address privacy controls that only reveal homeowner locations after mutual confirmation), a Node.js/Express backend with custom API endpoints against our live MySQL database, a group service events module with a four-step event creation wizard and organizer dashboard for clubs and corporate groups to pledge service days, a homeowner dashboard with request management and volunteer proposal review, email notifications through Brevo API, Twilio SMS integration for time-sensitive alerts, distance-based matching using Haversine calculations, before/after photo upload with hours logging, and a public-facing event listing page.Narola Infotech Solutions LLP also handled deployment to our HostGator VPS, PM2 process management, and GitHub repo setup. The total engagement was roughly $7,400 fixed price across five milestones with a 30-day post-delivery stabilization period.

What is the team composition?

We worked with 2–5 teammates from Narola Infotech Solutions LLP.

How did you come to work with Narola Infotech Solutions LLP?

I found them through Freelancer. Narola Infotech Solutions LLP stood out after I reviewed hundreds of proposals. While many responses felt templated, Narola Infotech Solutions LLP showed real implementation depth, strong communication, and consistent follow-through. They worked like a true development partner — adaptable, responsive, and solid across execution. They had a good grasp of scalable thinking, efficient collaboration, and modern workflows. I would gladly work with them again.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We worked together from February–April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform went from zero to production-ready in under seven weeks on a $7,400 budget — that alone was a measurable win for a nonprofit. Specific outcomes included the eight-step scheduling flow being demonstrated end-to-end with live API integration by day 30, the group events module being substantially functional within 10 days of starting P2 development, and all four bugs I identified from screencast reviews being resolved within one sprint cycle. Narola Infotech Solutions LLP shipped over 150 completed tasks across daily updates with consistent delivery velocity throughout the engagement.On the infrastructure side, the platform now supports our full production database of 12,000+ service requests, 5,400+ homeowners, and 2,200+ registered volunteers. The public /service-days page launched ahead of the first day of spring 2026, which was our hard deadline for seasonal announcement, and the system is built to handle the influx we expect during mowing season.For a grant-funded nonprofit where every dollar is auditable, delivering this scope at this price point without scope creep or budget overruns was the outcome that mattered most.Honestly, we’re still in early launch — the platform went live at the start of spring 2026, so we’re measuring adoption rather than mature KPIs at this point. What we can track now: the dashboard surfaces total hours logged and total visits per volunteer in real time, the group events module tracks capacity fill rates per event (e.g., “4/10 Homes Filled”), and we have visibility into job status distribution across the eight-step scheduling pipeline — how many jobs are open, proposed, confirmed, or completed at any given time. We also track email notification delivery rates through Brevo and SMS delivery through Twilio.The platform was built with grant audit compliance as a design constraint, so every job completion, photo upload, and volunteer hour is logged with timestamps. That data feeds directly into our reporting for funders like the Kubota Hometown Proud Grant. The real engagement metrics will come over the next 90 days as we move through peak mowing season, but the instrumentation is there to capture it.The biggest operational shift is that we went from a manual Google Apps Script matching pipeline, which had a 100% error rate on its onEdit trigger, to an automated scheduling flow where volunteers and homeowners self-coordinate through the dashboard without staff intervention. That alone is a major efficiency gain. Previously, every match required someone on our team to manually review, assign, and follow up. Now, the eight-step flow handles interest, proposals, time selection, confirmation, and completion tracking end-to-end.The group events module is already generating inbound interest from organizations who can now discover and pledge service days through the public listing page without needing to call or email us first. That’s net-new capacity we didn’t have before. We’ve also seen volunteers engaging with the “Multiply Your Impact” cross-sell banner, which bridges our 1:1 scheduling users into group events — that’s a conversion path that simply didn’t exist before this build.Our outreach coordinator Sue, who handles unmatched requests, now has visibility into which homeowners have no nearby volunteers so she can prioritize outreach rather than guessing. It’s early, but the platform is already reducing the manual overhead that was limiting how many households we could serve.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

We had daily updates without fail. Every single working day, Zaid (Software Engineer) posted a detailed list of completed tasks and in-progress items in our Google Chat. That consistency made it easy to track progress and catch issues early. When I flagged bugs from screencast reviews, they turned fixes around within days, not weeks.Pratik (Project Manager) managed scope questions well and was upfront when timelines were tight. When I asked if they could move the group events delivery up by three days to align with the first day of spring, they didn’t just say yes to please me. They said, “We’ll do our best but can’t promise that date due to complexity.” Then, they delivered it. That kind of honesty was worth more than a vendor who over-promises and misses.The original timeline was 6–7 weeks from a February 2 start, and they hit their targets within that window. The one area I had to push was on documentation — getting delivery terms and stabilization commitments formalized in writing took more follow-up than the actual development work. But on the code delivery side, they were consistent and reliable throughout.

What did you find most impressive or unique about them?

They read the spec. That sounds simple, but it’s rare. I reviewed hundreds of proposals on Freelancer, and most vendors quoted based on the summary alone. Narola Infotech Solutions LLP actually ingested a 17-section technical specification, came back with a detailed task breakdown spreadsheet, and answered all 10 clarification questions before writing a single line of code.During development, they built reusable components instead of one-off screens — common job cards, pagination, modals, dropdowns — which told me they were thinking about maintainability, not just getting to the next milestone payment. They also showed initiative I didn’t expect at this price point: proactively adding Google Address Autocomplete, building skeleton loaders for better UX during API calls, and using Gemini to generate realistic test event descriptions instead of lorem ipsum. The daily feedback loop was the real differentiator, though. I could send a screencast review at 9:00 PM Eastern, and by the next morning, I’d have a response addressing every point. For a nonprofit founder managing this alongside everything else, that kind of responsiveness made the entire engagement feel like working with a co-builder, not a contractor.

Are there any areas they could improve?

Two things. First, documentation and contractual follow-through lagged behind their code delivery. They’re fast builders, but getting things formalized in writing — delivery terms, stabilization SLA details, milestone acceptance criteria — required more follow-up than it should have. Their verbal commitments were always honored, but I had to ask multiple times to get those same commitments documented. For a grant-funded nonprofit where every agreement needs a paper trail, that matters.Second, their daily updates were excellent at listing what was completed but rarely surfaced blockers or asked clarifying questions about complex logic. For a spec this detailed — with timeout escalation sequences, multi-interest handling, and cross-sell matching — I would’ve expected more questions earlier in the process. They ended up building it correctly, so maybe they just understood it, but the silence on edge cases made me nervous at times.Neither of these were dealbreakers, and both are easy to solve by setting expectations upfront at the start of an engagement. The actual code quality, responsiveness, and delivery velocity were consistently strong.

BACKGROUND

Please describe your company and position.

I am the Owner of Meda Technology LLC

Describe what your company does in a single sentence.

Meda is a mobile application which connects Business owners and service providers with Business users.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

• To build a quality mobile application for both app store and play store

SOLUTION

How did you find Narola Infotech Solutions LLP?

Online Search

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included the design and development of a mobile app that connects business owners and service providers with business users in one platform. The goal was to create a smooth, user-friendly experience where users could discover services, connect with providers, and manage interactions easily through the app.

Key deliverables included mobile app UI/UX design, front-end and back-end development, user account and profile functionality, service provider/business listing features, search and matching capabilities, secure communication features, database setup, testing, bug fixing, and deployment support. The company also helped with improving the overall app flow, performance, and usability to make sure the platform was ready for real users.

Overall, the scope of work covered the full development process from planning and design through launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was successful because the company delivered the mobile app according to the agreed scope and milestones. They completed the core features needed to connect business owners, service providers, and business users in one platform, including user profiles, service listings, search functionality, communication features, and overall app navigation.

A key measurable outcome was that the app moved from concept to a working mobile product that could be tested and prepared for real users. The team also improved the app’s usability, performance, and overall flow through testing, revisions, and bug fixes. They were responsive throughout the process and helped ensure that the final product met the main business goals of creating a reliable platform for users to discover services, connect with providers, and manage interactions more easily.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized, professional, and easy to work with from start to finish. They set clear expectations, communicated regularly, and kept the project moving through each stage of development. They delivered the main items and milestones on time, including the app design, core features, testing, revisions, and launch preparation.

They were also very responsive to my needs. Whenever I had questions, feedback, or changes, they listened carefully and addressed them in a timely manner. They were flexible throughout the process and helped make sure the final mobile app aligned with my business goals and the needs of both service providers and business users.

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their ability to understand the purpose of the app and turn the idea into a practical, user-friendly mobile platform. They did not just focus on building features; they also paid attention to how business owners, service providers, and business users would actually use the app.

Their communication, responsiveness, and problem-solving stood out throughout the project. They were patient with feedback, flexible with revisions, and proactive in helping improve the app’s flow and functionality. Their combination of technical skill, professionalism, and attention to the user experience made them unique and gave me confidence in the final product.

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

There was nothing significant that I felt they needed to do differently. Overall, the experience was positive, and they were professional, responsive, and easy to work with throughout the project. I was satisfied with how they handled the work and appreciated their flexibility during the process.