Narola Infotech Solutions LLP

BACKGROUND

Please describe your company and position.

I am the CEO of an arts, entertainment & music company 

Describe what your company does in a single sentence.

Creating tailored made CMS and website for clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

• Custom CMS creation
• Front End integration
• Annual Support

SOLUTION

How did you find Narola Infotech Solutions LLP?

Online Search

Why did you select Narola Infotech Solutions LLP over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Naroal is an ongoing partner in creating tailored made CMS for my clients and integrating website design provided to them. Narola offers off hours support which is essential for urgent assistance, especially when there is an important time zone difference (India - Europe) or immediate update to be performed during the weekend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creating the first custom Content Management System (CMS) for one of my clients was a pivotal reference point that demonstrated significant progress and success. The initial client provided positive feedback on its functionality and user-friendliness, highlighting the project's effectiveness. Post-implementation data showed marked improvements in the client's operational efficiency and productivity.

The successful deployment became a compelling case study, helping to attract additional clients and drive revenue growth. The CMS's scalability and customization capabilities were appreciated by new clients, leading to a high adoption rate and numerous custom feature requests. Moreover, the project resulted in longer-term contracts and high client retention, indicating strong customer loyalty and satisfaction.

These measurable outcomes collectively underscored the project's success and established a solid foundation for future sales and marketing effort

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Narola is very client orientated and provide feedback on a daily basis and are available for calls.

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their availability. Narola Infotech Solutions LLP is great at backend development and frontend integration. They could improve in terms of design creativity but as I am aware design is not their core business

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

Narola Infotech Solutions LLP was great at backend development and frontend integration. They could improve in terms of design creativity but as I am aware design is not their core business. 

To ensure a successful collaboration with Narola, I highly recommend scheduling phone conferences to discuss every aspect of your project. Narola is very accommodating and pleased to take the extra time to go through each detail meticulously. These discussions not only help clarify all points but also provide a deeper understanding of the project as a whole. This approach is not a critique but a testament to their dedication to fully understanding and meeting your needs.

BACKGROUND

Please describe your company and position.

I am the CTO of Snow Queen Winter Maintenance

Describe what your company does in a single sentence.

Snow Queen Winter Management provides professional snow removal services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?

• Create an iOS/Android Suite of Apps to Manage our Crews
• Expand iOS/Android Apps to add additional live feedback to our clients.

SOLUTION

How did you find Narola Infotech Solutions LLP?

Upwork

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Impressive Pitch

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Narola Infotech was hired on to work through and help establish initial API requirements as well as review and designate key deliverables for a tight development schedule in regards to documented functionality necessary for the mobile app to be an effective application. Based on that information, a full development scope was created and work started on the mobile app. At first the concept was laid out through a series of graphical interface design templates which were delivered, discussed, revised and ultimately finalized. 
Work then began on the core elements of the application based on previously established scope. Development began requiring a close knit engagement between Narola developers and our development team and project manager. Over the next several months core mobile app functionality was developed and required ongoing testing. Our team prepared and provided access to a sandbox testing environment to let Narola developers and QA team to manage the live nature of the backend functionality that interfaced with the app. 
The app was successfully completed in time prior to the start of our winter season, and performed exceptionally well. As issues came up during the season Narola was available to quickly correct and assess certain failure points in app workflows and or backend hang ups. We were extremely satisfied with the work that Narola did on the app, so much so that we re-signed for next seasons expansion. The work on the expansion went well, and the application was considerably improved with additional functionality on both our backend and the mobile app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work that Narola Infotech completed was excellent and we were able to manage our winter season with the resulting mobile application for 2 years now. We are now wrapping up the 2nd year with Narola, and intend to renew for the 3rd. It has been a continued pleasure to work with Narola Infotech, and we highly recommend them to anyone looking to build an iOS/Android app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well conducted by Narola, deliverables were almost always on time, and there was always detailed communication if a development item required more time to complete due to the complexity of that specific feature and its technical requirements. The management was highly responsive to our needs, and did well under pressure.

What was your primary form of communication with Narola Infotech Solutions LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project pitch was very professional, the pricing was a great fit in regards to value provided, communication was strong, very reactive to tight deadlines and requirements. The higher management checks in from time to time to make sure things are on course which is an additional welcome element. Overall a solid experience.

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

It feels that Narola has completed many projects and has mastered many of the aspects a good software development company needs to be effective at providing quality products. Of course there are always improvements that can be made, but I feel a lot is related to specific individuals assigned to the project, their level of competency and experience. A purely subjective assessment in the end.

BACKGROUND

Please describe your company and position.

I am the Director of Worldwide Internet Insurance Services Limited

Describe what your company does in a single sentence.

We are an award winning multi-brand multi-product insurance intermediary. We currently sell travel, gadget and car hire excess products in the UK markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Narola Infotech Solutions LLP to accomplish?
Build our second generation travel mate app

SOLUTION

How did you find Narola Infotech Solutions LLP?

Referral

Why did you select Narola Infotech Solutions LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Narola Infotech Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an app to provide access to customer documents, emergency assistance while abroad, offline translation, online quoting, online policy adjustment and more. Replication for our four brands and integegration with our API.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App is in daily use by our clients of which around 250,000 have it installed and use it on a regular basis. Majority of reviews for the app are good and we've seen minimal bugs over the first year in service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Initial scoping took some time, but, once in production moved quickly. Post launch support for bug fixes and future development has been good with reasonable fees and quick turnarounds.

What was your primary form of communication with Narola Infotech Solutions LLP?

Email or Messaging App

What did you find most impressive or unique about this company?

The stand out for us has been consistency, often with other partners the initial work is good, or, the ongoing support is good. They consistently provided a good service at all stages.

Are there any areas for improvement or something Narola Infotech Solutions LLP could have done differently?

Supporting more technologies for live communication (they only support Skype which we don't normally use).

BACKGROUND

Please describe your company and your position there.

We were built to help customers save money in a fun easy way for purchases they desire. I'm the CEO/Founder, I over see all business development for the company from the backend tech development, partnerships to the brand marketing, creative, finance, production, project management and even spell checking.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Narola Infotech Solutions LLP, and what were your goals?

We wanted to develop a new banking system as mobile app for our users to be able to save for goods, services, products or even cash. Our goal was to create a user friendly platform that brought all the thigns we want to save for under one app and an easy way for users to save.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for app developers in our area and shortlisted 15. After interviewing them, we chose this vendor based on previous projects, awareness in category, ability to communicate in english, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of meetings to discuss our goals and objectives. We provided their team with UI and designs. Within several weeks they were able to implement the design, within months of several compliance issues, no fault of their own, we were able to implement final steps. Currently in beta but hoping to launch very soon.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager and engineer were assigned along with several other backend devs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within several months of receiving approval from partnership companies, we were able to go live with our beta.

Describe their project management style, including communication tools and timeliness.

The project manager is easy to communicate with and provides frequent updates. We have both in-person and phone calls but most of the feedback is through slack and emails. Everything is usually delievered and handed on time and recieved with ample warning if timeline isn't met.

What did you find most impressive or unique about this company?

Their mobile app development skills blow me away. Even though this is in several ways breaking new ground, their ability to problem solve is great. This also being our first project, their ability to educate and be patient with our team has also been great.

Are there any areas for improvement or something they could have done differently?

Being able to stick to allocated hours would be great, other than that, amazing.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Safiri Salama, a death care and end-of-life services platform that we've been developing since 2018. Our platform attempts to simplify the process of bereavement in Africa.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

We hired them for their web development services.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions LLP has developed our website from scratch. The site is user-friendly and includes various pages, including a press and media page and a death notice page. It also contains different aspects of our growth as a company, which makes it easy for investors to understand us. Their team has helped us change the narrative because our newspaper obituaries have become too expensive, and less than 15% of Kenyans are using them now.

What is the team composition?

We’ve worked with various people from their company, including three different team leads and developers, as well as a marketing person who’s been attached to this project for the last three years.

How did you come to work with Narola Infotech Solutions LLP?

We found out about them through Freelancer.

How much have you invested with them?

We’ve spent slightly more than $25,000.

What is the status of the engagement?

We began our partnership in December 2018, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Narola Infotech Solutions LLP has been on point when it comes to delivery. Moreover, they’ve delivered according to the timeline, which is very important to us. They’ve also been great when it comes to communication.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

They’re very responsive and great at sticking to deadlines. We communicate via Skype.

What did you find most impressive about them?

We’re impressed with their willingness to help expand our vision — in fact, they’ve suggested adding new features to improve our website. We also like the fact that they treat the project like it's their own. 

Are there any areas they could improve?

They should be more aggressive about proposing improvements. Also, they should have a lead designer so that we don’t have to rely on somebody else to handle the design.

Any advice for potential customers?

There should be no restrictions on them. As a client, you should give them full freedom and accessibility so that they can completely leverage their creativity and produce an amazing product.

BACKGROUND

Please describe your company and your position there.

I am the founder of an app startup

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Narola Infotech Solutions LLP, and what were your goals?

We hire Narola to develop an iOS app for users to collaborate on ideas. It was very important that the user's personal privacy and data were secured at all times

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed a number of development agencies and selected Narola based on the depth of their response and willingness to work collaboratively on the solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided detailed designs and experience specifications for an iOS-only mobile app. Narola responded with all technical architecture and software specifications - managing delivery and testing. New releases were scheduled monthly initially and then weekly as the fundamental structures were in place.

How many resources from the vendor's team worked with you, and what were their positions?

A dedicated (and highly efficient) project manager worked with me throughout the ten or so months of this extended project. There was also a single dedicated software engineer and occasional backend specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was constantly reviewed and amended - and the Narola team were flexible and eager to improve the product. As a result, the app was very robust and almost entirely bug free on its in initial release

Describe their project management style, including communication tools and timeliness.

The developer was easy to work with and was always available to answer my questions and offer suggestions. They were also very responsive to any changes or updates that I wanted to make, and they made sure to keep me in the loop throughout the entire process.

What did you find most impressive or unique about this company?

They were incredibly patient with me (a novice technical manager) and they were very proactive with suggestions of best practice solutions - and always informed me ahead of time if requests conflicted or were simply not possible

Are there any areas for improvement or something they could have done differently?

It took very little time for us to develop a good working relationship and I have no complaints or suggestions for improvement

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for an innovative devices company. We create devices, websites, and mobile applications for companies from many industries, including automotive and gastronomic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

I was looking for a business partner to help us design and develop Android and iOS mobile applications according to our client’s requirements. Our priority was to find a partner who could provide multiple development solutions and work on various projects simultaneously.

SOLUTION

What was the scope of their involvement?

We’ve worked on several mobile application projects with Narola. They’ve helped us with everything from creating registered end user logins to pairing devices to mobile applications via Bluetooth. They’ve also helped us link our external devices to each other and with other devices not created by us. We’ve maintained the same process for each of our projects. 

We typically start by sending them preliminary documentation, which they review and develop into specific requirements. Then, they estimate all the features of the application, and we meet to discuss the project budget. After outlining the budget, they create mock-ups for the application, which we review to ensure they match our initial specifications. Then, they develop the apps using Copley for Android and Swift for iOS. We host all our projects on our servers, but Narola continues to support us with maintenance after developing an application.

For one of our projects, we created an eco-friendly home-management device that enables users to connect their appliances to a dedicated mobile application. Although we’re still in the testing phase, our goal is for customers to use the device to control their power consumption better. 

The Narola team helped us pair our external device with the mobile application they created from scratch for iOS and Android. They also made specific plans to define how external devices would work in tandem with the app based on the parameters we gathered. Additionally, they created functionality for users to set time limits on their home appliances. For example, users can program the device to turn off their air conditioning for two hours daily. 

Currently, we have 3–4 applications in the development stage with Narola, including one for our automotive client. They’ve created a mobile application that pairs with a device that gathers car data. The app acts as a transmitter between the device and the server and displays charts based on the collected data. 

What is the team composition?

We’ve mainly interfaced with two project managers who run our applications, but we’ve worked with 20–30 developers throughout our engagement.

How did you come to work with Narola Infotech Solutions LLP?

I was looking for application development companies online and found Narola. They stood out as the most suitable development partner to support our ongoing needs, so I reached out to them with our project requirements.

How much have you invested with them?

We’ve invested about $120,000 in the partnership with Narola. 

What is the status of this engagement?

We began working with Narola in January 2019, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t track success metrics, but we’ve seen enough value in the partnership that we’ve continued working with Narola. They’ve delivered on all our asks and dedicated a team of highly skilled individuals to our projects. 

How did Narola Infotech Solutions LLP perform from a project management standpoint?

Narola has delivered projects on time and almost always within the budget. We’ve had some instances where the budget has exceeded estimates due to unforeseen circumstances, but we’ve also had cases in which they’ve delivered projects under budget. Our project managers have shared weekly progress updates and responded to our requests promptly, regardless of our time difference. We’ve typically communicated via phone and chat. 

What did you find most impressive about them?

I’ve been most impressed by Narola’s availability and reliability. They’ve been very responsive and accommodating to our requests, and I’ve admired their determination to get things done. 

Are there any areas they could improve?

I have nothing Narola could improve on. 

Do you have any advice for potential customers?

I recommend you move forward with Narola because they’re good at what they do. 

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a SaaS company that works in the real estate industry. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions?

We brought on Narola Infotech Solutions to build out the core functionalities of our SaaS platform. 

SOLUTION

What was the scope of their involvement?

We led a multi-phase web-based development project for us. They scoped out the project from the discovery phase to the UI design. Once we signed off on the UI and wireframes, they began working on development using React. Before the final development phase, their team created several prototypes. Narola Infotech Solutions then built out the platform and ran testing.

We're now working on another project with Narola Infotech Solutions' team. 

What is the team composition?

About 10 teammates from Narola Infotech Solutions have worked on the project, including the lead developer and a project lead. The team composition changed depending on the project's phase. 

How did you come to work with Narola Infotech Solutions?

We found Narola Infotech Solutions on Upwork — they were quick to respond, sending over a project breakdown for us to look at. They also had experience in the software we wanted to use. Plus, their pricing was reasonable.

How much have you invested with them?

We've invested around £100,000 (approximately $120,000 USD). 

What is the status of this engagement?

Our ongoing engagement began in July 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

About 7–8 of our customers use the software Narola Infotech Solutions has developed. The platform is growing quite a bit — we signed on three clients within three months. Whenever there are bugs, they rectify them within our agreed-upon timeframe. 

How did Narola Infotech Solutions perform from a project management standpoint?

During the development phase, Narola Infotech Solutions sent daily updates via Slack and Skype. We also had weekly catch-ups to discuss ongoing development and testing and the platform's performance. Their team used Jira for project management. They met all of our deadlines, and if there were any delays, we knew about them immediately. Narola Infotech Solutions' good communication surprised me because I had communication issues with other outsourced vendors I'd worked with. 

What did you find most impressive about them?

Narola Infotech Solutions' project transparency, speed, and cost are fantastic. Their services are of great value. They bring a lot of knowledge to the table — they're not hesitant to make suggestions that will improve the platform. 

Are there any areas they could improve?

I have nothing for Narola Infotech Solutions to improve.

Do you have any advice for potential customers?

I'd advise customers to have a clear idea of what they want from the partnership. Narola Infotech Solutions is excellent, but, to ensure projects go as seamlessly as possible, it's important to have documentation available, like user stories, because Narola Infotech Solutions doesn't do a lot of user discovery. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an app called Quadmaps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

Another company developed our app, but they didn’t do it very well. We didn’t like how they worked, so we wanted to improve the application. We were looking for a company that could take the app from the midpoint.

SOLUTION

What was the scope of their involvement?

We initially asked Narola Infotech to improve our app. They’ve worked on our mobile application for iOS and Android. It’s for users all over the world who want to travel by ATV. The app includes places of interest, and users can see other people on the map to connect through it. They’ve also worked on the app’s UX/UI design.

What is the team composition?

About 10 people have worked on this project, including a Google specialist, an iOS specialist, a backend developer, and UX/UI designers.

How did you come to work with Narola Infotech Solutions LLP?

We searched online. We first tried 2–3 other companies and finally found Narola Infotech. Other companies told us that it was easier to start the development process from scratch, not from the middle. Naraola Infotech could do this for us.

How much have you invested in them?

We’ve spent about $15,000 so far.

What is the status of this engagement?

We started working with them in January 2020 and are still collaborating.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality is excellent, and we’re very happy with the app. The rating is close to four stars in both app stores. Some users have had a problem registering, but sometimes that’s due to the user not being able to receive the activation code in their email, as it might end up in their spam folder. However, most users really like the app and have given it a four or five-star rating.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

They’ve delivered the product on time and within our budget. All of our communication has been through freelance.com.

What did you find most impressive about them?

Working with them has been very pleasant; we’ve really enjoyed the collaboration. They’re true professionals with a lot of experience. It has been easy to work with them. We’re not good at English or programming, but they understand us when we ask questions.

Are there any areas they could improve?

I can’t remember any issues that need attention. We’ve had some minor misunderstandings, but I can’t advise them on what they need to work on.

Do you have any advice for potential customers?

I recommend working with them — you can be sure everything will be okay.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Facetag, a SaaS startup. We offer facial recognition services to the attractions, hospitality, and events verticals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Narola Infotech Solutions LLP?

We wanted to produce a facial recognition platform. There was nothing else like it being done, so there were many challenges just to put that together and make it functional.

SOLUTION

What was the scope of their involvement?

Narola Infotech Solutions has developed two mobile apps for iOS and Android for end-users and one web platform for the business. We started some time ago as a concept and wanted to build a proof of concept. The whole purpose of the platform is to allow a distribution channel for people who take professional photographs of people’s experiences —whether it’s a theme part, a conference, an expo, a concert, or a nightclub. If somebody wants to take a photograph to monetize it or use it as marketing collateral on social media, the challenge is being able to get the person in the photo. Using facial recognition allows for the images to be delivered directly to the people in them in real-time.

What is the team composition?

We usually speak to 3–4 team leaders, and there are people underneath them doing the coding. There are probably about 10 people on the team.

We have a main point of contact for the app development, a main point of contact for the web platform, and a business manager.

How did you come to work with Narola Infotech Solutions LLP?

We found them on Upwork. We posted a brief, and they were one of about 8–9 companies we shortlisted. What closed it on them was the initial conversation we had about the project brief. They understood what we were trying to do straight away and were able to nail down some of the big potential challenges we’d have.

What is the status of this engagement?

We started working with them in May 2017, and our engagement is ongoing. They still work on development, maintenance, and new modules.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We tackle a module at a time, and that’s our key metric. We put the work out to beta test it, and depending on what feedback we get, we ask them to do navigational or logic changes in the software. It’s just an ongoing process.

How did Narola Infotech Solutions LLP perform from a project management standpoint?

Project management is fantastic. We’ve worked with a couple of other companies, but they just don’t keep up like them. Narola Infotech Solutions communicates well and gets the job done.

We use Taskworld, Zoom calls, and messages to communicate. We also used Smartsheet for a while. In general, they bend and use whatever project management tool we use.

What did you find most impressive about them?

They understood what we were trying to achieve very quickly, which has made all the difference. We don’t have to go backward and forwards. Usually, miscommunication can happen when describing something complicated, but they just seem to understand what we’re doing. 

Also, they provide great feedback. If they think something won’t work, they give us the reasons or the risks involved. It’s a great collaboration.

Are there any areas they could improve?

No, I don’t have anything off the top of my head.

Do you have any advice for potential customers?

Always make sure that you write a descriptive brief. During the initial meeting, you’ll go through it line by line to see what’s understood and what’s expected on both sides. If you don’t give details, it can cost you time and money in the long run.