Mindy Support

BACKGROUND

Please describe your company and position.

I am the Customer support manager of International Car Mobility Services

Describe what your company does in a single sentence.

We provide transparent , efficient and priceless car rental services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindy Support to accomplish?

• Customer service support

SOLUTION

How did you find Mindy Support?

Online Search

Why did you select Mindy Support over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Mindy Support were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Custumer support services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Up to date we would rate from 0 to 10 a 9.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always present and on time efficient.

What was your primary form of communication with Mindy Support?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mindy Support provides excellent customer support service for several of our products and services.

Are there any areas for improvement or something Mindy Support could have done differently?

Include more languages on their volunteers.

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of a home technology retailer.

Describe what your company does in a single sentence.

Online retail for DIY home technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindy Support to accomplish?

• market expansion on the Dutch market

SOLUTION

How did you find Mindy Support?

Online Search

Why did you select Mindy Support over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Mindy Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Telephone support for our Dutch customers via the service hotline: Answering incoming calls, independent clarification of the customer's request (if possible), obtaining information from employees, calling the customer back for final clarification of the request, documentation of incoming calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What has impressed us the most is Mindy Support's seamless onboarding process. It was well-structured, efficient, and made us feel supported from the start.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well-organized. Deliverables were consistently provided on time, and my needs were addressed promptly. I especially appreciated the quick and clear communication from my contact person, which made the process smooth and efficient.

What was your primary form of communication with Mindy Support?

• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something Mindy Support could have done differently?

One area for improvement would be better training for the telephone support staff to ensure more confident and effective communication.

BACKGROUND

Please describe your company and position.

I am the Manager of a cloud security solutions company.

Describe what your company does in a single sentence.

Our company provides cloud-based security solutions, integrating video surveillance, access control, environmental sensors, and alarms with advanced analytics for organizations to enhance safety and manage their physical security systems remotely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindy Support to accomplish?

• Annotate CV training data

SOLUTION

How did you find Mindy Support?

Online Search

Why did you select Mindy Support over others?

• High ratings
• Good value for cost

How many teammates from Mindy Support were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Annotate person detection, license plate data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased our LPR accuracy by 10% and detection accuracy by 5%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time. They respond to our requests very well.

What was your primary form of communication with Mindy Support?

Email or Messaging App

What did you find most impressive or unique about this company?

Mindy Support offers great service at a reasonable price.

Are there any areas for improvement or something Mindy Support could have done differently?

Maybe provides more frequent updates on status, and progress, etc.

BACKGROUND

Please describe your company and your position there.

Machine Learning Engineer, AI software development for the operating room

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support, and what were your goals?

We had a large amount of data that we couldn't annotate ourselves. We were looking for a partner that could adapt to our annotation needs quickly, make consistent annotations with high quality, and deliver in time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Easy communication and fast setup of pilot.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Annotation of data for AI use-cases: images and videos.

How many people from the vendor's team worked with you, and what were their positions?

2 people involved.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, the consistency was really good. High-quality annotations.

Describe their project management style, including communication tools and timeliness.

Teams meetings and emails. Good planning and fast adaptation to requests.

What did you find most impressive or unique about this company?

They provide very close support and manage tasks well.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I'm the leader of project management in an AI software development startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support, and what were your goals?

We hired Mindy to do the data annotations for us in many different projects, using polygons, 3D bounding boxes, binary questions, etc. For us it was important to have an annotation of high quality to help improving our pipeline.

SOLUTION

How did you select this vendor and what were the deciding factors?

Mindy showed an excellent balance between cost and quality of annotation. Besides we have a very good historic with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We sent our pipeline so Mindy could perform the data annotation

How many people from the vendor's team worked with you, and what were their positions?

The project manager was our main focal point

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The annotation made by Mindy brought a very good quality with a low error rate.

Describe their project management style, including communication tools and timeliness.

Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved.

What did you find most impressive or unique about this company?

They were very flexible and open to discussing any needed changes. They also suggest improvements.

Are there any areas for improvement or something they could have done differently?

Not at the moment

BACKGROUND

Please describe your company and your position there.

I'm a senior staff engineer at a company which specializes in embedded AI applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

Annotating images and video clips

SOLUTION

How did you select this vendor and what were the deciding factors?

They were customer oriented and provided a demo which showed good quality.

Describe the project in detail and walk through their service package.

We asked them to annotate a series of images and video clips which we need for our internal project.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with a business development manager and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They complete the project respecting the deadline and the results were of a very good quality. They were responsive to any additional request.

How effective was the workflow between your team and theirs?

They have been responsive to our needs and they're prompt in communications.

What did you find most impressive or unique about this company?

Good project execution, quality and cost efficiency relative to other vendors.

Are there any areas for improvement or something they could have done differently?

It took as quite some time to sign a service agreement. This process could have been faster,

BACKGROUND

Please describe your company and your position there.

Eidos-Montréal is a Canadian video game developer based in Montreal. The studio is owned by Square Enix Europe, a subsidiary of Square Enix. I am the director of Analytics and Data Science for this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

To help with an annotation project. Required to improve the accuracy of an internal classification model.

SOLUTION

How did you select this vendor and what were the deciding factors?

Kili is our main partner on this project. They choose this vendor for us.

Describe the project in detail and walk through the stages of the project.

Confidential.

How many resources from the vendor's team worked with you, and what were their positions?

4 person in total.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Following our partnership on this project, we observed a significant improvement of our model accuracy.

How effective was the workflow between your team and theirs?

Very efficient. The communication between our two teams is clear and open.

What did you find most impressive or unique about this company?

The quality of the work accomplished and the rapidity with which the project was completed.

Are there any areas for improvement or something they could have done differently?

None I can think of.

BACKGROUND

Please describe your company and your position there.

Im a Data Scientist at Eidos-Montreal. Eidos-Montreal is a Canadian video game developer based in Montreal. The studio is owned by Square Enix Europe, a subsidiary of Square Enix.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support, and what were your goals?

We have been developing an AI solution for a specific use case which needed a set of data to be properly labelled. Mindy was able to help us annotating data with help of users who are expertise in gaming industry. Using the standard data we were able to train our AI and achieving a good performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

A former colleague introduced us the vendor which Im not sure how he first found it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have been trying to develop and prepare data step by our team. We were not able to get what we expected since the people that helped us were not necessarily familiar with gaming industry jargon. We have developed a NLP project using Python and TensorFlow.

How many people from the vendor's team worked with you, and what were their positions?

4 persons. 3 labellers and 1 reviewer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team were able to deliver data sooner than the deadline which helped us a lot.

Describe their project management style, including communication tools and timeliness.

The team we are working with is quite responsive despite the zone difference. we were able to have regular discussions for any possible improvement in the process.

What did you find most impressive or unique about this company?

Our project's data was very subjective and Mindy was able to find the proper users to help us.

Are there any areas for improvement or something they could have done differently?

All was good.

BACKGROUND

Please describe your company and your position there.

I'm a Financial Data Scientist at a FinTech firm. We develop NLP solutions for financial services firms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We wanted help with labeling and annotations for data used to train our ML models

SOLUTION

How did you select this vendor and what were the deciding factors?

Mindy had reached out previously about outsourcing work. When the time arose, we chose to contract a full time employee with them.

Describe the project in detail and walk through the stages of the project.

The employee was responsible for labeling results produced by the ML model and annotate where the model failed to produce results.

How many resources from the vendor's team worked with you, and what were their positions?

1 FTE

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Having help with annotations and labeling has saved us a lot of time and helped in improving the model accuracy to 90%+ precision and recall.

How effective was the workflow between your team and theirs?

We were on a daily schedule where the support person would work throughout the day on the assigned task and we have daily meetings to go over the deliverable to check the quality.

What did you find most impressive or unique about this company?

They have been very consistent and professional throughout the process.

Are there any areas for improvement or something they could have done differently?

Being in different timezones is challenging sometimes but not that big of a deal.