KnubiSoft

BACKGROUND

Introduce your business and what you do there.

I’m the CEO for YuRide. It’s a rideshare company tailored for universities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft? 

We have in-house knowledge in software engineering, but we needed someone with experience to help build our mobile application to be ready for market and a large load of users. 

SOLUTION

What was the scope of their involvement?

They were responsible for building the core application. This included design, aesthetics, testing, and building the backbone of it. It was not the full application, only phase one. 

There are a few integrations such as a capability for transactions to be done on a university card, logins through university authentication, and matching students, faculty, and staff for commuting to help share costs. They recommended using Android Native at first, but we decided to build in React Native. For design, they used Figma. Bitbucket was used for Cloud storage. 

What is the team composition?

There was one main point of contact that oversaw the team, which consisted of an Android developer, a tech lead, a designer, and a QA engineer. 

How did you come to work with KnubiSoft?

They approached us, presenting the idea of working together. We decided to give it a try because we didn’t have a lot of experience. 

How much have you invested with them?

We invested $5,000.

What is the status of this engagement?

We worked together from February 2020 to March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were very happy with the code review, mockups, and design they presented. An experienced programmer looked over the code and was also impressed. 

How did KnubiSoft perform from a project management standpoint?

One of the things I really liked was the ability to meet in person to discuss things. We worked in weekly sprints, with code reviews, and they provided email updates. There were no issues with deadlines; they usually finished ahead of time. Even though there was a main point of contact, the entire team was available to talk if we reached out with a question. They were good at providing everything we asked for. 

What did you find most impressive about them?

They are very engaged. The team was great to work with, very friendly and responsive. They showed interest in the company, and we were able to build a great relationship. They already did some work towards the next phase of the project, free of charge. 

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

Don’t be afraid to ask questions and get clarity on why they do certain things. They are open to helping you understand what they’re doing, and explain their reasoning.

BACKGROUND

Introduce your business and what you do there.

I’m CEO for a finance app startup based in the London metro area. Our app allows users to manage their personal household finances.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Knubisoft?

Before working with Knubisoft, I worked with a U.K.-based developer to build my app for iOS and Android. However, I wanted to find an agency that was more responsive and appropriate for our budget. As a result, I approached Knubisoft to review the app’s code and finalize the app.

RESULTS & FEEDBACK

What was the scope of their involvement?

Initially, they reviewed our code for both the Android and iOS apps, performing a security analysis. I anticipated their work to be limited, however, they ended up finding numerous issues and inefficiencies from the previous vendor’s code. They addressed the errors, fixing old features while adding new ones, and delivered the app for launch.

What is the team composition?

We primarily worked with a project manager, though they had designers and programmers who also worked on the app. During the engagement, our original manager left the company, so they assigned a new, equally knowledgeable project manager.

How did you come to work with Knubisoft?

After finding them online, we reached out to them and met their CEO. Compared to our previous vendor, they responded well to our inquiries, and their CEO often came to London for business development, which felt like a personal service.

How much have you invested with them?

We spent just under £25,000 ($33,362 USD).

What is the status of this engagement?

The main work lasted from November 2017–January 2018, however, they’ve continued to provide ongoing maintenance.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager at Octopus Labs, a department of Octopus. We provide IT and services for the rest of the company. We also develop, launch and support our own products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Knubisoft?

I have projects that involve the creation of new websites and migration of existing websites to primarily WordPress and Django platforms. I’m in charge of 5 projects right now, 3 are migration and 2 are new WordPress websites. We initially needed help with migration, but Knubisoft now helps us with the creation of new websites from scratch.

SOLUTION

What was the scope of their involvement?

They are quite independent. They give us access to their system so that we can monitor what they’re doing if we want to, but they don’t really require our active participation. We are able to give their project manager a brief on priorities and they take it from there. They run their own sprints and they have their own testers, developers and technical leads.

Thus far, we’ve been dealing with simpler websites. They helped us migrate a 15-page website and are now creating another website of a similar size from the designer’s prototype. They are also working on a more complex website that involves calculators, maps and interactive features.

Our websites target different audiences. Our departments target venture capitalists, consumers, investors, and financial advisors. Our websites are mainly created for information, and for giving some background on what our company does.

What is the team dynamic?

I don't really know how many people are working on this particular project, but I work closely with two people. One of them is the project manager and the other one is the technical lead. From what I see on JIRA, there are about three or four more people working, but we don't really communicate.

How did you come to work with Knubisoft?

We found Knubisoft after we had a not so successful experience with another developer. They helped us finish the existing project and we liked the way they worked so we brought them on for additional projects.

As far as I know, our CTO used their services in the past, but I don't know the details. When we started this series of projects, we were trying a series of different developers. At some point, we realized that we needed to narrow it down, so we shortlisted three. Knubisoft is definitely the first choice every time we start any project.

How much have you invested with them?

On projects that they are working on with me, it's about £15,000. However, we have different accounts for different projects, so I'm not sure how much the total is for the other projects.

What is the status of this engagement?

We started working together in April of this year. They are also working with different teams at my company on other projects. We are giving more and more work to them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Well, they have definitely helped us free up some of our resources because they are helping me do my job. As a project manager, I spend less time dealing with the issues that I used to, and now I can concentrate on other things. They have definitely changed my life. They have also freed some other resources like our designer because she doesn't have to explain things to them. Now she's free to create rather than spend hours on specifications for the developers. They freed our hands, allowing us to do more creative things while they take care of the development.

How did Knubisoft perform from a project management standpoint?

They are awesome in that. Everything is taken care of. They are very organized. We invited them to our Confluence and they invited me to their JIRA so we're always on the same page. It's very easy to keep track of what they're doing and it's very easy to communicate what we want. It's very structured.

They pick it up very, very quickly because they use the same tools. Also, I would say that they're very attentive. Even if I put something on Slack they never miss it. They record everything and later on, they come back to things that I mentioned before. I never worry that I mention something and it will be forgotten. That's a very good quality as well.

What did you find most impressive about them?

They’re better than your average offshore development team, and we’ve worked with a few so we have a basis for comparison. They put a lot of thought into the user experience and often give us advice on how we could do things better. We are very happy with that.

The number one thing that stands out is their communication style. They are always responsive and they provide feedback. I mean, it’s incredible; they do things we don't ask them to do. They go the extra mile.

The first thing we noticed it is when our designer looked at the code, she realized that we don't have to break down the tasks into small parts because Knubisoft gets it. They see what she sends them and they understand how to implement it intuitively. That tells us that they probably have a designer helping them or maybe very experienced front-end developers. Or maybe we have a very good understanding of each other and they just fit our style. I’m not sure, but we do spend considerably less time explaining how we want things to be done because they get it straight away.

Are there any areas they could improve?

Actually, I don't know because they’ve surpassed my expectations so far. I don't really know what I would be happier with.

BACKGROUND

Introduce your business and what you do there.

I am a director of Bold Statement Productions Inc. We are based in North Vancouver, in British Columbia, and we develop apps and custom software. We outsource most of our work and have an internal team of fewer than 10 people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We were really low on funds for the project, and had an internal challenge. We had purchased all the assets of an app and had a connection with the old developer, but they had stopped updating it. We didn’t have the internal knowledge for developing it ourselves and knew that the community wanted updates, so we started looking outside of the local economy.

SOLUTION

What was the scope of their involvement?

KnubiSoft developed a first prototype based on the old app and helped us transfer it from our old developer account. We gave them the original code, which they analyzed and tried to update based on iOS and Unity changes. It needed the latest framework in order to be released to the Apple Store. It turned out that the whole code was a mess. KnubiSoft patched it up as much as possible, and they did release an update, but it didn’t go well with the community, since it didn’t work to their expectations. We started looking into improving it, and couldn’t, so the decision was made to start it again from scratch. KnubiSoft wrote brand-new code, converting the old Java app into C#.

They built us a virtual server from where the app pulls its data. It was done from scratch. KnubiSoft is very good in terms of databases, PHP and app development.

This has been our only project with KnubiSoft, but it’s technically comprised of three apps. We have an old app which was touched up and released in June 2016. It’s still available online. We also had to redo an old app, which was posted on our new account. We also released its Android version a couple of weeks ago.

Since we started working with KnubiSoft one year ago, we’ve used five people from their team, that I know of. I spoke with their owner, the business development person, two project managers, and two or three developers.

How did you come to work with KnubiSoft?

We looked at their profile and contacted them. KnubiSoft was one of five companies we chose in the beginning. We talked to each one and sent them the code. KnubiSoft told us they could do it, and I asked them questions about the actual game for which the app was being developed. They were familiar with the resources we needed and had a good-looking profile. We gave them a chance, and we’ve been happy about it.

How much have you invested with KnubiSoft?

The cost of KnubiSoft’s work has been between $30,000 and $50,000.

What is the status of this engagement?

We started working with KnubiSoft in February 2016. The assets for this project were purchased in January. The work is ongoing, and we’ve just released the new Android version. We have many plans for new features on the app after we’ve fixed all bugs.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The challenge was to revamp the existing app and retain its user base. We needed to appeal to people familiar with it, and also couldn’t transfer the app to our new account. KnubiSoft’s developers did well in maintaining our timeline and delivering what we were talking about. It’s still an ongoing process, and we have existing challenges and features to implement.

How did KnubiSoft perform from a project management standpoint?

There were some kinks in the communication since we’re in Vancouver and KnubiSoft is in Ukraine. The 12-hour difference caused some delays, but they did well in delivering what they promised to. We had everything setup in Trello, where we logged bugs. There was good back-and-forth in terms of addressing each issue. It was a professional process.

We don’t have set deadlines. KnubiSoft will release each new update when it’s done, and they will communicate how much time was spent for developing it. We pay them based on the hours used.

The team’s native language is Russian, but we communicate in English. Ukraine is a fairly unstable region at the moment, and we’ve experienced some lack of communication during the last six months. We can have one- to two-day delays, which is the only point we’re not happy about, but, results-wise and in terms of professionalism, KnubiSoft is good. There has also been some restructuring in the company lately, which may be why we can’t always reach the project manager or the owner. I would say that we’re 80% happy with the communication.

What did you find most impressive about KnubiSoft?

They are very good coders, especially on C#. They’ve had to write some very complicated plugins which were not available off-the-shelf, and make our app work. The system converts files into 3D models internally, and presents them on the screen. KnubiSoft wrote that whole engine internally, based on the descriptions we gave. I was very impressed with this.

Are there any areas KnubiSoft could improve?

They could definitely make improvements in communication, which is an area we’re lacking in. We want fast replies, but also understand that there is a delay due to the time difference. Messages we send at 10 p.m. reach KnubiSoft at 2 a.m. their time. There is an additional delay in our communication to shareholders, which can stretch out development. Our project specifically is more than a standard app, and it has required a custom engine. KnubiSoft has had to pull out extra people from their side, outside of the regular developers. They actually managed to do it, so we’re happy overall.

BACKGROUND

Introduce your business and what you do there.

We are an Israeli company providing third-party integration services between end users and outsourced developers. I am the owner and CTO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We needed to find a development team with the right technical skills and price for our project. Specifically, we needed game developers, and we didn’t have a provider for this.

SOLUTION

What was the scope of their involvement?

We are working on a Unity development project. KnubiSoft is developing the user stories and core functionalities of the gaming library, in collaboration with our team.

We are using one dedicated developer from KnubiSoft’s side, as well as QA resources. We have a staff augmentation relationship.

How did you come to work with KnubiSoft?

We provided a technology spec to a number of companies and reviewed their proposals. We chose the best partner based on those.

How much have you invested with KnubiSoft?

The cost of KnubiSoft’s work has been between $10,000 and $20,000 so far.

What is the status of this engagement?

We started working with KnubiSoft in December 2016. The product has been launched. KnubiSoft continues to develop new components of our library.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project itself is up and running. We have experienced bugs, but not more than is to be expected for software development in general. I define success based on KnubiSoft’s ability to provide good development resources. They are dedicated, hardworking, and have the ability to understand our situations and technology, and are all success-oriented.

How did KnubiSoft perform from a project management standpoint?

The management was handled by our company, and we worked directly with developers. We used JIRA for task management. KnubiSoft was very cooperative.

What did you find most impressive about KnubiSoft?

Their management team understands client needs, and the actual developers have a good understanding of our project. They are willing to work together in order to achieve it.

Are there any areas KnubiSoft could improve?

Based on my experience with KnubiSoft, I can’t identify any areas for improvement.

BACKGROUND

Introduce your business and what you do there.

BCA Marketing is a global B2B [business-to-business] auctioneer of used vehicles. Our headquarters are in Poland. We sell around one million vehicles per year in Europe, and have been in business since 2006.

I am the IT manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

There are many different customers selling to us in Sweden. Some are selling only a few cars, while others are selling a large number of vehicles. We needed a portal through which they'd be able to see the stage of the auctioning process for each vehicle, including whether a car had arrived at our location, if it was being inspected, and so on.

SOLUTION

What was the scope of their involvement?

KnubiSoft designed our website, and handled frontend and backend development. They also linked our platform to our ERP system. We host the site on our own cloud servers.

How did you come to work with KnubiSoft?

We posted an offer online and received responses from 50 companies. I filtered them and contacted 10 candidates. They gave me different offers on the project. KnubiSoft wasn't the cheapest, nor the most expensive option, but I felt that we communicated with them in a good way.

How much have you invested with KnubiSoft?

The total cost of KnubiSoft's services was between $15,000 and $20,000.

What is the status of this engagement?

We started working with KnubiSoft in January 2016. The first draft of our website was completed in March.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any specific metrics for you, but I can say that KnubiSoft was really good, and I liked working with them.

What did you find most impressive about KnubiSoft?

KnubiSoft understood our business process very fast. It took me some time to understand the internal processes of the company when I first started. KnubiSoft visited us for a week in Sweden, and understood what we were saying fast. I thought that communication would be a problem, since KnubiSoft is an offshore company, but it has worked out fine.

Are there any areas KnubiSoft could improve?

When I first started working with KnubiSoft, one of their contacts gave me a Gmail address, while another had an email on their own domain. It didn't feel very trustworthy to work with them in this sense, but KnubiSoft turned out to be okay. I still use their info@ address for contact, and we mostly communicate on Slack.

The one thing I would note is that a major holiday is celebrated in February in KnubiSoft's area, so there was bad timing.

BACKGROUND

Introduce your business and what you do there.

My company, Wotbit, operates in the field of media and videogames. We have high-end clients who demand top-of-the-line quality. I am the Chief Executive Officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with KnubiSoft?

I am a senior programmer, working in the field since 1969. I have great C# expertise, but Unity was a completely new technology for me. I was trying to achieve a top-of-the-line interactive software for Giorgio Armani, which would be a key element in their worldwide Christmas campaign within physical stores. Mathematically-speaking, I knew exactly what to do, but I was confronted with a very tight schedule of only 2 weeks for delivering the whole product. It was only one part of a greater campaign, and I was only one developer.

SOLUTION

What was the scope of their involvement?

I first contacted KnubiSoft on a Monday. By Friday of the same week, they had delivered the perfect Unity software. It was so good that I came to port it on iPad without changing one line of code. It is a well-written, light, and efficient piece of software.

 How did you come to work with KnubiSoft?

I initially made a LinkedIn post deliberately in Russian, in order to filter out people who weren't enterprising enough to use Google Translate. I was looking for a smart person with 3D modelling skills. Even though I posted on the biggest Unity group on LinkedIn, I only received one answer, from KnubiSoft’s business developer. I became acquainted with her and found her to be a good listener. I asked for help with my client. After one day, KnubiSoft came back with a cost estimate. We started working the same day, and finished the whole project the same week. A French company would have taken 3 weeks for the same work.

How much have you invested with KnubiSoft Company?

The total cost of my project with KnubiSoft was under $10,000. Their work was extremely cost-efficient.

What is the status of this engagement?

My project took one week to complete, even without giving any prior notice to KnubiSoft.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The client couldn't believe their eyes when seeing the app. It was a complete success.

How did KnubiSoft perform from a project management standpoint?

I am very grateful to KnubiSoft. Had they not been such good organizers, or able to take on a job with zero notice, I would have lost a client and my reputation.

What did you find most impressive about KnubiSoft?

KnubiSoft stands out in terms of intelligence.

Are there any areas KnubiSoft could improve?

The only thing I will say here is that everything is perfect in the best possible world.

BACKGROUND

Introduce your business and what you do there.

Duck Hair, LLC was created this year (2016) for the sole purpose to develop and market a commercially viable mobile game for the Android & iOS platforms.

I am the owner, Chief Executive Officer, and sole proprietor, thus I do everything.

OPPORTUNITY / CHALLENGE

What challenge that you were trying to address with KnubiSoft?

I wanted to create a highly professional game application that was suitable for mass marketing.

SOLUTION

What was the scope of their involvement?

I came to KnubiSoft with a game concept, some simplified designs, and some base framework software code I provided for game operation. I specifically required another developer that I could brainstorm with to build upon one another and ultimately create the final product, i.e. the Duck Hair game.

It should also be noted that I depended heavily upon KnubiSoft for a project manager to tie it all together and an artist to create the graphics required by the game. A prominent example of this is our “Duck Hair” mascot/logo.

How did you come to work with KnubiSoft?

I interviewed multiple companies and dozens of freelance programmers/developers with a simplified scope of the project. I then supplied each interested party with a small but specific coding task to perform in order to prove their skill set. KnubiSoft was one of the few companies that was able to provide a valid “proof of concept”. My final decision was based upon my interaction with the people of KnubiSoft. Simply put: I had a good feeling about them.

How much have you invested with KnubiSoft?

The budget was around US $10,000.

What is the status of this engagement?

The project was started in earnest early March 2016. We are currently in the final week of quality assurance with an anticipated launch date: week of August 21, 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s too early to provide any metrics on the success of the project. The proof will be the download count after we launch next week. It is also my intention to enter the Duck Hair game in the IMGA Mobile Games Award Competition, which should provide additional data on the success of the project.

As for my personal satisfaction with the project – I could not have selected better than the team KnubiSoft assigned to assist me. Although I tend to love all my children – even the ugly ones – I am truly pleased with the final product.

How did KnubiSoft perform from a project management standpoint?

Excellent! Outstanding! Everything I demand from my developers!

What did you find most impressive about KnubiSoft?

Their imagination and creativity! “Code monkeys” are easy to find. Finding creativity combined with experience and skill is a much more difficult task. KnubiSoft fully met these requirements.

Are there any areas KnubiSoft could improve?

That’s a trick question. I have over 30 years of programming experience, and there are always things I can find to do differently, or the classic “what if…”, but that is what the next version is for.

To be more specific as to whether they could improve something, the answer is no. KnubiSoft designed everything to my specifications and beyond! KnubiSoft exceeded my expectations.

What tips or recommendations could you share that might increase the likelihood of success with KnubiSoft?

Very simple: KnubiSoft is an excellent, reliable source for software requirements.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of RD2

Describe what your company does in a single sentence.

We are a leading Crypto Marketing Agency that spicializing on community and investors engagament for Crypto, NFT, Web3 projects and helps them to stand out from the crowd. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Develop an analytics platform that incorporates decentralized features to enhance data accessibility and integrity.
• Implement real-time monitoring tools to track trends and performance metrics, improving decision-making efficiency.
• Create advanced algorithms to analyze data patterns and optimize forecasting, ultimately reducing operational costs and improving accuracy.
• Establish user-friendly dashboards to clearly visualize data and streamline reporting processes.
• Integrate machine learning technology for predictive analytics, ensuring proactive insights into data trends and anomalies.

SOLUTION

How did you find KnubiSoft?

Clutch Site

Why did you select KnubiSoft over others?

• High ratings
• Good value for cost

How many teammates from KnubiSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborated with KnubiSoft on the DataWise Predictor, which focused on developing an advanced machine-learning platform for predictive analytics. Key deliverables included a user-friendly interface, robust data processing capabilities, and custom algorithms tailored to our specific needs. The project also involved automating QA testing and providing thorough documentation and training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to cover 100% of test cases and scenarios, which improved predictive accuracy by over 30%, leading to better operational efficiencies. Additionally, we achieved user engagement with the platform by 50% within the first month of launch. The real-time dashboard provides insightful and detail reports on performance for better decision-making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KnubiSoft's project management was exceptional. They consistently met deadlines and proactively addressed any concerns or adjustments needed throughout the project. Their responsiveness made the entire process seamless.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was KnubiSoft's commitment to understanding our business needs and their ability to translate that into a tailored solution. Their expertise in AI/ML was evident. They reacted fast to any request, and their attentive approach set them apart from other providers.

Are there any areas for improvement or something KnubiSoft could have done differently?

Our experience with KnubiSoft was highly positive, we appreciated their proactive approach and thorough communication, which left little room for improvement. They consistently exceeded our expectations, and their commitment to our project was evident throughout the process.

BACKGROUND

Please describe your company and position.

I am the CEO of NBT Financial Services

Describe what your company does in a single sentence.

Cloud Consulting & Custom Software Development IT Staff Augmentation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• IT Services & Consulting for Financial Services Company

SOLUTION

How did you find KnubiSoft?

• Online Search
• Clutch Site

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knubisoft has left the client thoroughly pleased with their performance. They adeptly execute strategies, adhere to timelines, and exhibit flexibility. 

Their effective project management through Jira, coupled with reliable delivery on agreements, has not only earned the client's trust but has also been instrumental in sustaining the ongoing success of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In our business, having strong and safe technology is crucial, especially when we buy new debt portfolios for banks. Even though our main focus is on fintech and financial services, we realized we needed really good IT. So, we decided to get help from outside and outsource our IT services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knubisoft handles our IT and development services. They take care of many IT roles for us, finding skilled teammates with experience in fintech and financial services. The team helps with IT engineering, strategic planning, standardizing processes, and organizing our enterprise architecture. 

They're currently working on about 5 projects for us. Knubisoft assisted in dealing with old IT systems and apps. 

They're helping us make everything more standardized and unified in terms of networks and tools, and they're guiding us in moving to the cloud. Knubisoft is also helping us implement collection systems from niche vendors in different countries, managing communication with these vendors and overseeing the projects.

What was your primary form of communication with KnubiSoft?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I knew them from an old job. Even though we didn't work together then, they took part in bids for IT market comparisons, and I remembered them as a really good choice. 

Are there any areas for improvement or something KnubiSoft could have done differently?

When we started this company, I reached out to Knubisoft.