KnubiSoft

BACKGROUND

Please describe your company and position.

I am an Account Manager at Uvik.net

Describe what your company does in a single sentence.

Uvik.net is a software development company that builds custom web and mobile products and delivers end-to-end engineering services in Python, ML/AI engineering, and data engineering—from discovery and design to development, QA, and ongoing support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• We engaged Knubisoft to support the development of our client’s AI-powered chat assistant, designed to handle a high volume of FinTech support inquiries. The main objectives were to accelerate response times, ensure compliance, and increase support capacity without expanding the team.

SOLUTION

How did you find KnubiSoft?

• Clutch Site
• Social networks

Why did you select KnubiSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knubisoft developed a custom chat interface and integrated an LLM trained on FAQs, compliance documents, and past tickets. They enabled multilingual support, ensured secure access control, and delivered key components including the chat interface with ticket preview and confidence scoring, backend integration, and thorough QA testing to ensure accuracy and reliability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their work helped reduce average response times by 60% and effectively doubled the support team’s capacity. Response accuracy improved, escalations to human agents decreased, and the client’s support staff reported higher efficiency and overall satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knubisoft demonstrated excellent project management. They consistently delivered milestones on schedule and were highly responsive to changing requirements and feedback. We primarily communicated via Slack for day-to-day updates, supplemented by weekly video calls for milestones and planning.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their ability to handle complex domain knowledge and integrate AI seamlessly into a live support workflow while maintaining strict security and compliance standards.

Are there any areas for improvement or something KnubiSoft could have done differently?

Collaboration was balanced and productive. 

BACKGROUND

Please describe your company and position.

I am the COO of DevIT Group

Describe what your company does in a single sentence.

DevIT is a fast-growing IT company delivering reliable, scalable, and modern digital solutions to clients worldwide. For more than 12 years, we’ve helped businesses turn ideas into working products — from custom software to complex web platforms, mobile applications, and professional Shopify solutions. Our principles are simple: strong engineering culture, transparent communication, and continuous improvement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• We engaged Knubisoft to support backend development for our client’s legacy financial system project and help modernize the platform while ensuring stable data flows and a scalable foundation for future growth. While we were busy with the frontend part, their team focused on strengthening the backend and architecture.

SOLUTION

How did you find KnubiSoft?

Online Search

Why did you select KnubiSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborated with Knubisoft on backend development for a legacy fintech platform, building investment modules for user data management, financial tracking, and automated workflows.
Key deliverables: core backend services, investment management modules, automated data workflows, and a scalable backend foundation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Knubisoft helped us modernize the backend, migrating to a scalable cloud architecture and automating critical data flows for faster, more accurate real-time reporting. The modular foundation now supports future integrations and improved operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is very communicative and timely, and they leverage Jira to manage the projects. Additionally, they’re very knowledgeable and strong at delivering solutions.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Knubisoft was their ability to quickly understand a complex legacy system and deliver a modern, scalable backend solution with minimal disruption. They combined strong technical expertise with clear communication, making the whole process smooth and reliable.

Are there any areas for improvement or something KnubiSoft could have done differently?

Overall, I believe Knubisoft is on the right track. They did an excellent job for our client, and we didn’t encounter any significant issues throughout the project.

BACKGROUND

Please describe your company and position.

I am the Executive of VirtuEd

Describe what your company does in a single sentence.

VirtuEd is a fully integrated tutoring platform that empowers certified teachers to manage and grow their tutoring business – all in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Build a responsive web application
• Provide guidance on our tech stack

SOLUTION

How did you find KnubiSoft?

Worked with them on other projects

Why did you select KnubiSoft over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knubisoft partnered with us to take over the development of VirtuEd, our tutoring platform, and provide a full technical rebuild. Their engagement covered both rescuing our existing system and establishing the strong engineering foundation we needed to scale.

The scope included:

Code Takeover & Migration

• Took ownership of a poorly written legacy system and stabilized the codebase.
• Migrated hosting and infrastructure from Microsoft Azure to AWS, ensuring a more reliable and scalable environment.

Platform Development

• Built new front-end components aligned to our design system, ensuring consistency and maintainability.
• Implemented core backend services including notifications, video chat with screen sharing, and collaborative whiteboarding.
• Integrated Stripe for seamless and secure payment processing.
• Delivered RESTful API endpoints across all major areas of the platform.

DevOps & Infrastructure

• Set up Docker, Jenkins, and Grafana to create a proper CI/CD pipeline with monitoring and visibility.
• Built custom Slack webhooks to push real-time notifications of deployments across development, staging, and production.

Quality Assurance & Testing

• Designed and executed a comprehensive QA testing plan, incorporating both regression testing and continuous validation for new features.

Key Deliverables

• Stabilized and migrated codebase from Azure → AWS.
• Full suite of reusable, design system–based UI components.
• Notification, video chat, screen sharing, and whiteboard services.
• Secure Stripe payment integration.
• Complete set of API endpoints to power the platform.
• CI/CD pipeline with Docker + Jenkins and monitoring via Grafana.
• Deployment notifications via custom Slack webhooks.
• End-to-end QA and regression testing framework. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes

Knubisoft’s work has produced tangible improvements across our platform and team operations:

Infrastructure Stability & Scalability

• Reduced downtime and deployment errors by moving from Azure to AWS with a properly configured CI/CD pipeline.
• Monitoring via Grafana improved visibility, helping us proactively address issues before they impacted users.

Product Development Velocity

• Establishing reusable front-end components based on our design system cut UI build time by 30–40%, allowing us to deliver new features faster.
• Automated regression testing and QA ensured we could release updates with confidence and reduced post-release defects.

Platform Functionality & User Value

• Delivered key features such as video chat with screen sharing and whiteboarding, giving teachers and students the tools to run engaging sessions.
• Integrated Stripe payments enabled us to process transactions reliably, reducing manual overhead and accelerating revenue collection.

Operational Efficiency

• Slack webhooks provided real-time deployment alerts across environments, improving team communication and reducing deployment-related issues.
• Endpoints and services were standardized, making onboarding new developers faster and lowering technical debt.

Overall, Knubisoft enabled us to transition from a fragile legacy system to a stable, scalable, and feature-rich platform that positions VirtuEd for long-term growth. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management

Knubisoft’s project management has been outstanding. They consistently delivered items on time and kept our team aligned throughout the entire engagement. Their communication was proactive and transparent — we always knew what was being worked on, what was coming next, and if there were any potential risks.

They were incredibly responsive to our needs, often going above and beyond to adjust priorities as our requirements evolved. Whether it was tackling urgent fixes, clarifying technical details, or iterating on new features, they were quick to respond and flexible without sacrificing quality.

Overall, their approach made the collaboration feel seamless, and we always felt confident that the project was in good hands.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about Knubisoft is the combination of technical depth and true partnership mindset. They weren’t just an outsourced team delivering code — they embedded themselves into our vision, proactively suggested improvements, and treated our product as if it were their own.

Their ability to take over a messy legacy system, stabilize it, and quickly stand up modern infrastructure while simultaneously building out complex new features was remarkable. Few partners can balance rescuing old code, implementing new architecture, and still keep delivering user-facing functionality at a high standard.

Beyond the technical excellence, their responsiveness and willingness to adapt stood out. They didn’t just execute tasks — they thought strategically, anticipated our needs, and gave us confidence that we had a partner invested in our long-term success.

Are there any areas for improvement or something KnubiSoft could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Co-founder of Lampa Software

Describe what your company does in a single sentence.

We are a software development company based in Ukraine that has been actively working with Mobile, Web and TV development for the last 10 years. We have a dedicated team of 75 on-site professionals, including Project Managers, QA testers, and Designers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Expanded the technical team to accelerate and enhance project development

SOLUTION

How did you find KnubiSoft?

• Online Search
• Social networks

Why did you select KnubiSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The ECM project involved building a platform to integrate data from electrical assets like EES, smart meters, and charging stations into a single dashboard. Key deliverables included real-time data monitoring, easy asset onboarding, interactive diagrams for visualizing connections, and tools to calculate energy consumption and savings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered a functional platform that allows users to monitor electrical infrastructure in real time, onboard new assets, and visualize energy consumption and expenses. It demonstrated solid system integration, scalability, and readiness for future mobile expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was effective and well-organized. Communication was smooth through Slack, Google Meet, and other channels, with multiple regular sync meetings each week to keep everyone aligned. The team was responsive to our requests and consistently delivered deliverables on schedule.

What was your primary form of communication with KnubiSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about this company was their strong goal-oriented approach and their attentiveness to all feedback. They consistently listened and adapted, ensuring their solutions delivered high-quality value throughout the project.

Are there any areas for improvement or something KnubiSoft could have done differently?

Knubisoft delivered excellent results and kept the project on track from start to finish. Throughout our collaboration, everything progressed smoothly.

BACKGROUND

Please describe your company and position.

I am the CTO of Care Hop

Describe what your company does in a single sentence.

Care Hop provides urgent care and primary care services to its patients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Create a vehicle tracking app, similar to Uber or GrubHub

SOLUTION

How did you find KnubiSoft?

LinkedIn connection

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Strong technical skills incl. cloud architecture, security, etc.

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to create 3 web-based apps, built in an AWS environment: 

1. Patient app - shows patients where the healthcare provider is on their way to visit the patient, estimated time to arrival, location on map, route to patient encounter, appointment related communication. 
2. Driver app - shows driver their next appointment, allows to accept or decline, time of appointment, route on map, communication regarding trip, allows driver to indicate arrival with message sent to patient.
3. Admin app - Driver CRUD, vehicle CRUD, current appointments list, appointment history, parameter driven messaging, e.g. send SMS to patient when car is 4 minutes out, send arrival SMS, reporting functionality, historic appointment heat-map, strategic vehicle placements maximizing coverage area on map, patient out of range alerting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All three apps have been tested and are currently being rolled out into production.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had an account manager and a project manager assigned to us. Deliveries of deliverables were always on time. The team was exceedingly responsive to our needs and flexible regarding changes throughout the process. The project communication and all updates were handled very professionally but also with a personal touch. The group is a joy to work with.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm looking for development partners, not an extended workbench. I knew I needed solution ideas and advice and I got both wherever and whenever needed. I was impressed by the team's ability to think through a solution approach, understand the objective, and propose solutions or changes where things weren't designed in the best way. 

If approaches didn't work, by the time the next meeting came around the team had already discussed alternative approaches and proposed a new solution, rather than just reporting an issue and waiting for advice.

Are there any areas for improvement or something KnubiSoft could have done differently?

There is nothing I can think of that KnubiSoft could have done to improve the collaboration on this project, nor the delivery of the solution. Everything was spot-on.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a media company. Our organization is split into a few different parts, including a marketing agency that services the music industry. We also have a talent management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We’ve hired KnubiSoft for software development services. 

SOLUTION

What was the scope of their involvement?

We started out exchanging emails about what we needed, and after a few interviews and a trial period, we found a developer that fit in with our team. KnubiSoft has primarily worked to reduce administrative work and scale our business without hiring additional employees. They are building tools to help us serve a B2C market. Key technologies include Django and Python. 

One of the main features of one of the softwares they’ve built helps us create campaigns. When a customer comes to us with a song they want to develop a creator campaign with, we can look at all the different creators that might be the right fit and send them to the customer. 

What is the team composition?

We work with one backend software engineer. 

How did you come to work with KnubiSoft?

KnubiSoft was a referral; we contacted them after a friend successfully engaged with their team. 

How much have you invested with them?

We’ve spent around $75,000. 

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We found what we needed in a software developer and have decided to continue working with KnubiSoft. We’re confident that we’re adding a lot of value with these technology tools and will continue to build with them. Overall, the work from KnubiSoft has exceeded our expectations. 

How did KnubiSoft perform from a project management standpoint?

We handle project management internally, but our developer delivers on time. We communicate via Slack, Notion, and email. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Maryna (Python Developer). 

What did you find most impressive about them?

Their biggest strength is their ability to hire talented developers. Everything they’ve provided is smooth, and they are highly responsive. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

Be as specific as possible, and be realistic with your expectations. 

BACKGROUND

Please describe your company and position.

I am the Lead, Product Design of a software company

Describe what your company does in a single sentence.

We're an open-source platform that provides secure collaboration for technical and operational teams that work in environments with complex security and trust requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Full-time UX Research Resource
• Full-time UX Design Resource

SOLUTION

How did you find KnubiSoft?

Online Search

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Referred to me

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted two resources for full-time engagement from Knubisoft: a UX Designer and a UX Research to support our needs on the product design team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UX researcher helped us establish our research practice, which was not in a mature state. They also worked on specific project-based research initiatives supporting designers in their efforts to create user-centered designs. This enabled designers to be more focused on their design projects. 

The UX designer aided in overflow design support for additional design team coverage as we were growing. They supported a feature team with any UX needs and requests as they came up and worked on design explorations for new initiatives that unfortunately got restructured near the end of the contract.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The UX Researcher was very proactive and responsive in all of her work. She took the initiative to deliver above and beyond what was asked of her and always in a timely fashion. The UX Designer we hired had some difficulties with understanding project requirements at times and their management of projects was not very structured or efficient.

They were less communicative than expected and at times not as responsive as we would like. Some work took longer than expected and the work wasn't always solving the original problem or following the requirements which meant re-working and therefore adding to the time it took to complete. In addition, file organization was not well maintained.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed at which they are able to find resources and fill a position is impressive. They brought to us multiple qualified candidates within days of our requests.

Are there any areas for improvement or something KnubiSoft could have done differently?

We definitely had some difficulties with communication. The contracted resources we worked with spoke English fairly fluently, but at times there were barriers. We are a globally distributed company, but are based in North America and working and writing language is english. We had difficulty at times with written reports, asynchronous written communication, presentation skills and comprehension of requirements in english.

BACKGROUND

Please describe your company and position.

I am the VP, Software Engineering of Rygen Technologies

Describe what your company does in a single sentence.

We are a Supply Chain / Freight Tech company providing logistics software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Bring on a Senior Engineer to offset the work of the Principal Engineer on the project
• Ramp up output on the project to speed up delivery of features

SOLUTION

How did you find KnubiSoft?

LinkedIn

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are working on an integration platform that supports the supply chain industry. We needed additional staff that could relieve some of the pressure on Principal Engineers and really focus on getting features finished. The specific deliverables are ongoing and fit into our current release cycle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of tasks assigned on time, participation in stand-ups, meetings and design sessions and a collaboration with other engineers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knubisoft has been very attentive to our needs. So far, the augmented staff have exceeded our expectations. They are very hard workers and exceptionally talented.

What was your primary form of communication with KnubiSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

They have exceptional communications skills for a company that is overseas. We feel like they're any other vendor that we interact with stateside.

Are there any areas for improvement or something KnubiSoft could have done differently?

No, we're very pleased with this engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the head of engineering at Working Eye. Our platform will help teenagers make career choices. It will help them with job options they are interested in later in life by guiding them through their education pathway for high school and university. 

Our company is proud to be part of IBM's Partner Plus program and to utilize the powerful capabilities of IBM Watson. Additionally, we are honored to be the first organization to participate in IBM's client engineering initiative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We needed to hire a company for custom software development assistance. Additionally, as a startup raising C capital, we needed to reduce expenses permanently.

SOLUTION

What was the scope of their involvement?

After conducting our own research, we found that 49% of adults who completed their university education began their careers, but are dissatisfied with their current job. Additionally, there is an apparent demand for improved career guidance for teenagers while they are still in school.

We first consulted with their business development manager. She very quickly arranged a discovery call with the Knubisoft tech team members. I provided them with the complete specifications. Within three days, they presented a proposal that made sense and included ideas we hadn't considered.

We did our own Figma designs with IBM; however, they needed to be more suitable. Our UI needed to be redesigned to match our branding, and they did an exceptional job. They provided us with a detailed scope of work in just two days, which was truly impressive.

Knubisoft is doing all the development for us. They have done an excellent job with our MVP in a very short time. They are much quicker than another company we were trying to deal with.

They use React Native, which is an essential tool for us. They use platforms like Amazon S3, MongoDB, PostgreSQL, MySQL, and Microsoft. They do their frontend development in React Native but can also develop for iOS in Xcode and Java. The KnubiSoft team is well-versed in using Amazon and IBM. Additionally, we use Cloudant as part of the infrastructure. In addition, they utilize Google for some parts of the project. They have ultimately ticked all of the boxes.

Our MVP is a web-based platform. It is AI-driven and based on student needs, preferences, likes, dislikes, and interests. Our system includes AI, chatbot, and machine learning components that help teenagers identify their preferred career paths. Machine learning is used to analyze their preferences and provide tailored recommendations.

In the project's next phase, KnubiSoft will be developing the app for iOS and Android devices, as well as smart TVs. Our team has plans to expand and develop the app for other platforms in the future. The upcoming version of the system will have both voice and text capabilities. We aim to include a conversational chat to help users find the right university or apprenticeship courses. It will also feature high-quality videos that are interactive and engaging.

In the UK, we will share substantial data with government organizations such as the Department for Education. This data will assist schools in developing their university programs according to the requirements of students and projected trends. Furthermore, it will aid in meeting the future employment requirements of companies for the types of job opportunities that will exist a decade from now when these teenagers finish their university education.

What is the team composition?

Our team comprises six individuals: a DevOps specialist, a Java and AI developer, an HTML developer, a data architect, and a project manager. The CTO participated in the initial discovery call.

How did you come to work with KnubiSoft?

I came across their LinkedIn profile multiple times, where they showcased their projects, and I was drawn to their culture. They've worked on various projects, including gaming, education, fintech, media, and entertainment.

I initiated a conversation with the CEO and built a strong relationship based on mutual understanding. They had some expertise and experience in the field we are working with. They contributed valuable ideas and suggestions, and the cost was more affordable than I had anticipated.

How much have you invested in them?

We've invested £20,000 GBP (approximately $25,000 USD).

What is the status of this engagement?

We began working with them on this project in April 2023, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are pleased with the work that KnubiSoft is doing for us. They've been able to reduce the time and cost of development significantly. They provided suggestions on how we could save money. They're always on time and on budget. So far, we haven't experienced any technical issues. 

We created a chat flow with the help of IBM. The team pointed out some of our mistakes and helped us improve. We appreciated their feedback, and they even fixed some of the work that IBM had done.

Even though Ukraine is currently at war, KnubiSoft still produces outstanding work. We will be using Knubisoft in the future as our development partner because they've done a great job of understanding our needs and the project itself. 

How did KnubiSoft perform from a project management standpoint?

KnubiSoft is very flexible, and working with them has been time and cost-efficient. The team is highly proactive, resourceful, and takes initiative.

Their communication is excellent. How they interact makes us feel like they are a part of the family. We use Slack for communication and Jira for project management.

What did you find most impressive about them?

In my previous experience with outsourced projects, I encountered various problems, including significant errors that resulted in high costs and long project durations.

Knubisoft has been very proactive throughout our collaboration. They're resourceful; they use their initiative. We have complete trust in their abilities and always consider their suggestions. 

Their expertise has influenced our perspective on technology and project management strategies, leading to positive changes in our architecture and processes.

Despite receiving a change request from our CEO, the team adapted quickly and completed the MVP within the initial six-week schedule.

Are there any areas they could improve?

I've yet to find any areas that they need to improve on. They continue to stay on top of everything.

Do you have any advice for potential customers?

Just enjoy the experience and the relationship. The team at KnubiSoft is easy to communicate with and shows empathy toward their clients. They take the time to listen and understand their client's needs.

Working with them has been a stress-free experience which is very rare when outsourcing projects. KnubiSoft consistently maintains professionalism and focus. Every member of their team is on board daily. Collaborating with them feels seamless, as if we're working together in the same physical office space.

BACKGROUND

Introduce your business and what you do there.

I am the director of operations for HBW Solutions, a pharmaceutical engineering consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We were looking for someone that could develop our website for us.

SOLUTION

What was the scope of their involvement?

The KnubiSoft team has developed our website on WordPress. Our website is unique as we're an engineering firm, so we look at a piping and instrumentation diagram on every job. We did the top page and sent it to them along with specifications for the design and content. Then, we went back and forth for two months while they developed the site. Now, they update the website. 

How did you come to work with KnubiSoft?

Someone from KnubiSoft's team contacted us over a year ago, and then when the Russian Invasion of Ukraine began, they happened to reach out to us again, and we wanted to help them out. We'd spoken to three other developers before we got to them, and no one wanted to do our site like they did.

How much have you invested in them?

We've spent about $18,000.

What is the status of this engagement?

We began working with KnubiSoft in January 2022, and we'll have an ongoing partnership until we learn how to update the website ourselves.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with KnubiSoft has been amazing. They're great to talk to; everyone has fallen in love with them because they're nice people.

We didn’t have the most common site to work on, but they could see our vision and did an excellent job even though they didn't know what a piping and instrumentation diagram was when we started.

How did KnubiSoft perform from a project management standpoint?

We met with KnubiSoft weekly to discuss the project during the development phase. We didn’t have a timeline set in stone because we knew what we were asking for on the website was slightly more complicated than what they usually do. They knew we wanted it soon, and I think they did a great job delivering the website in a reasonable time frame.

​​​​​We use email to keep in touch; they're always available. They've communicated well and implemented all the changes we've asked for.

What did you find most impressive about them?

The KnubiSoft team is genuinely nice and pleasant to work with. They didn’t understand anything we were talking about initially, but they've put all their effort into trying to understand our business.

We'd spoken to other website developers before, and no one could ever understand what we wanted to do. When we started working with KnubiSoft, they didn’t understand but were eager to learn. They've always provided us with great feedback and done what we asked.

Are there any areas they could improve?

I have no negative feedback, I just think they need to promote themselves more, and we're trying to help with that. 

Do you have any advice for potential customers?

Communicate with KnubiSoft. If you give them your ideas and keep them updated, they'll do the job for you.