KnubiSoft

BACKGROUND

Please describe your company and position.

I am the Executive of VirtuEd

Describe what your company does in a single sentence.

VirtuEd is a fully integrated tutoring platform that empowers certified teachers to manage and grow their tutoring business – all in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Build a responsive web application
• Provide guidance on our tech stack

SOLUTION

How did you find KnubiSoft?

Worked with them on other projects

Why did you select KnubiSoft over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knubisoft partnered with us to take over the development of VirtuEd, our tutoring platform, and provide a full technical rebuild. Their engagement covered both rescuing our existing system and establishing the strong engineering foundation we needed to scale.

The scope included:

Code Takeover & Migration

• Took ownership of a poorly written legacy system and stabilized the codebase.
• Migrated hosting and infrastructure from Microsoft Azure to AWS, ensuring a more reliable and scalable environment.

Platform Development

• Built new front-end components aligned to our design system, ensuring consistency and maintainability.
• Implemented core backend services including notifications, video chat with screen sharing, and collaborative whiteboarding.
• Integrated Stripe for seamless and secure payment processing.
• Delivered RESTful API endpoints across all major areas of the platform.

DevOps & Infrastructure

• Set up Docker, Jenkins, and Grafana to create a proper CI/CD pipeline with monitoring and visibility.
• Built custom Slack webhooks to push real-time notifications of deployments across development, staging, and production.

Quality Assurance & Testing

• Designed and executed a comprehensive QA testing plan, incorporating both regression testing and continuous validation for new features.

Key Deliverables

• Stabilized and migrated codebase from Azure → AWS.
• Full suite of reusable, design system–based UI components.
• Notification, video chat, screen sharing, and whiteboard services.
• Secure Stripe payment integration.
• Complete set of API endpoints to power the platform.
• CI/CD pipeline with Docker + Jenkins and monitoring via Grafana.
• Deployment notifications via custom Slack webhooks.
• End-to-end QA and regression testing framework. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes

Knubisoft’s work has produced tangible improvements across our platform and team operations:

Infrastructure Stability & Scalability

• Reduced downtime and deployment errors by moving from Azure to AWS with a properly configured CI/CD pipeline.
• Monitoring via Grafana improved visibility, helping us proactively address issues before they impacted users.

Product Development Velocity

• Establishing reusable front-end components based on our design system cut UI build time by 30–40%, allowing us to deliver new features faster.
• Automated regression testing and QA ensured we could release updates with confidence and reduced post-release defects.

Platform Functionality & User Value

• Delivered key features such as video chat with screen sharing and whiteboarding, giving teachers and students the tools to run engaging sessions.
• Integrated Stripe payments enabled us to process transactions reliably, reducing manual overhead and accelerating revenue collection.

Operational Efficiency

• Slack webhooks provided real-time deployment alerts across environments, improving team communication and reducing deployment-related issues.
• Endpoints and services were standardized, making onboarding new developers faster and lowering technical debt.

Overall, Knubisoft enabled us to transition from a fragile legacy system to a stable, scalable, and feature-rich platform that positions VirtuEd for long-term growth. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management

Knubisoft’s project management has been outstanding. They consistently delivered items on time and kept our team aligned throughout the entire engagement. Their communication was proactive and transparent — we always knew what was being worked on, what was coming next, and if there were any potential risks.

They were incredibly responsive to our needs, often going above and beyond to adjust priorities as our requirements evolved. Whether it was tackling urgent fixes, clarifying technical details, or iterating on new features, they were quick to respond and flexible without sacrificing quality.

Overall, their approach made the collaboration feel seamless, and we always felt confident that the project was in good hands.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about Knubisoft is the combination of technical depth and true partnership mindset. They weren’t just an outsourced team delivering code — they embedded themselves into our vision, proactively suggested improvements, and treated our product as if it were their own.

Their ability to take over a messy legacy system, stabilize it, and quickly stand up modern infrastructure while simultaneously building out complex new features was remarkable. Few partners can balance rescuing old code, implementing new architecture, and still keep delivering user-facing functionality at a high standard.

Beyond the technical excellence, their responsiveness and willingness to adapt stood out. They didn’t just execute tasks — they thought strategically, anticipated our needs, and gave us confidence that we had a partner invested in our long-term success.

Are there any areas for improvement or something KnubiSoft could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Co-founder of Lampa Software

Describe what your company does in a single sentence.

We are a software development company based in Ukraine that has been actively working with Mobile, Web and TV development for the last 10 years. We have a dedicated team of 75 on-site professionals, including Project Managers, QA testers, and Designers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Expanded the technical team to accelerate and enhance project development

SOLUTION

How did you find KnubiSoft?

• Online Search
• Social networks

Why did you select KnubiSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The ECM project involved building a platform to integrate data from electrical assets like EES, smart meters, and charging stations into a single dashboard. Key deliverables included real-time data monitoring, easy asset onboarding, interactive diagrams for visualizing connections, and tools to calculate energy consumption and savings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered a functional platform that allows users to monitor electrical infrastructure in real time, onboard new assets, and visualize energy consumption and expenses. It demonstrated solid system integration, scalability, and readiness for future mobile expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was effective and well-organized. Communication was smooth through Slack, Google Meet, and other channels, with multiple regular sync meetings each week to keep everyone aligned. The team was responsive to our requests and consistently delivered deliverables on schedule.

What was your primary form of communication with KnubiSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about this company was their strong goal-oriented approach and their attentiveness to all feedback. They consistently listened and adapted, ensuring their solutions delivered high-quality value throughout the project.

Are there any areas for improvement or something KnubiSoft could have done differently?

Knubisoft delivered excellent results and kept the project on track from start to finish. Throughout our collaboration, everything progressed smoothly.

BACKGROUND

Please describe your company and position.

I am the CTO of Care Hop

Describe what your company does in a single sentence.

Care Hop provides urgent care and primary care services to its patients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Create a vehicle tracking app, similar to Uber or GrubHub

SOLUTION

How did you find KnubiSoft?

LinkedIn connection

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Strong technical skills incl. cloud architecture, security, etc.

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to create 3 web-based apps, built in an AWS environment: 

1. Patient app - shows patients where the healthcare provider is on their way to visit the patient, estimated time to arrival, location on map, route to patient encounter, appointment related communication. 
2. Driver app - shows driver their next appointment, allows to accept or decline, time of appointment, route on map, communication regarding trip, allows driver to indicate arrival with message sent to patient.
3. Admin app - Driver CRUD, vehicle CRUD, current appointments list, appointment history, parameter driven messaging, e.g. send SMS to patient when car is 4 minutes out, send arrival SMS, reporting functionality, historic appointment heat-map, strategic vehicle placements maximizing coverage area on map, patient out of range alerting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All three apps have been tested and are currently being rolled out into production.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had an account manager and a project manager assigned to us. Deliveries of deliverables were always on time. The team was exceedingly responsive to our needs and flexible regarding changes throughout the process. The project communication and all updates were handled very professionally but also with a personal touch. The group is a joy to work with.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm looking for development partners, not an extended workbench. I knew I needed solution ideas and advice and I got both wherever and whenever needed. I was impressed by the team's ability to think through a solution approach, understand the objective, and propose solutions or changes where things weren't designed in the best way. 

If approaches didn't work, by the time the next meeting came around the team had already discussed alternative approaches and proposed a new solution, rather than just reporting an issue and waiting for advice.

Are there any areas for improvement or something KnubiSoft could have done differently?

There is nothing I can think of that KnubiSoft could have done to improve the collaboration on this project, nor the delivery of the solution. Everything was spot-on.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a media company. Our organization is split into a few different parts, including a marketing agency that services the music industry. We also have a talent management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We’ve hired KnubiSoft for software development services. 

SOLUTION

What was the scope of their involvement?

We started out exchanging emails about what we needed, and after a few interviews and a trial period, we found a developer that fit in with our team. KnubiSoft has primarily worked to reduce administrative work and scale our business without hiring additional employees. They are building tools to help us serve a B2C market. Key technologies include Django and Python. 

One of the main features of one of the softwares they’ve built helps us create campaigns. When a customer comes to us with a song they want to develop a creator campaign with, we can look at all the different creators that might be the right fit and send them to the customer. 

What is the team composition?

We work with one backend software engineer. 

How did you come to work with KnubiSoft?

KnubiSoft was a referral; we contacted them after a friend successfully engaged with their team. 

How much have you invested with them?

We’ve spent around $75,000. 

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We found what we needed in a software developer and have decided to continue working with KnubiSoft. We’re confident that we’re adding a lot of value with these technology tools and will continue to build with them. Overall, the work from KnubiSoft has exceeded our expectations. 

How did KnubiSoft perform from a project management standpoint?

We handle project management internally, but our developer delivers on time. We communicate via Slack, Notion, and email. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Maryna (Python Developer). 

What did you find most impressive about them?

Their biggest strength is their ability to hire talented developers. Everything they’ve provided is smooth, and they are highly responsive. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

Be as specific as possible, and be realistic with your expectations. 

BACKGROUND

Please describe your company and position.

I am the Lead, Product Design of a software company

Describe what your company does in a single sentence.

We're an open-source platform that provides secure collaboration for technical and operational teams that work in environments with complex security and trust requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Full-time UX Research Resource
• Full-time UX Design Resource

SOLUTION

How did you find KnubiSoft?

Online Search

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Referred to me

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted two resources for full-time engagement from Knubisoft: a UX Designer and a UX Research to support our needs on the product design team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UX researcher helped us establish our research practice, which was not in a mature state. They also worked on specific project-based research initiatives supporting designers in their efforts to create user-centered designs. This enabled designers to be more focused on their design projects. 

The UX designer aided in overflow design support for additional design team coverage as we were growing. They supported a feature team with any UX needs and requests as they came up and worked on design explorations for new initiatives that unfortunately got restructured near the end of the contract.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The UX Researcher was very proactive and responsive in all of her work. She took the initiative to deliver above and beyond what was asked of her and always in a timely fashion. The UX Designer we hired had some difficulties with understanding project requirements at times and their management of projects was not very structured or efficient.

They were less communicative than expected and at times not as responsive as we would like. Some work took longer than expected and the work wasn't always solving the original problem or following the requirements which meant re-working and therefore adding to the time it took to complete. In addition, file organization was not well maintained.

What was your primary form of communication with KnubiSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed at which they are able to find resources and fill a position is impressive. They brought to us multiple qualified candidates within days of our requests.

Are there any areas for improvement or something KnubiSoft could have done differently?

We definitely had some difficulties with communication. The contracted resources we worked with spoke English fairly fluently, but at times there were barriers. We are a globally distributed company, but are based in North America and working and writing language is english. We had difficulty at times with written reports, asynchronous written communication, presentation skills and comprehension of requirements in english.

BACKGROUND

Please describe your company and position.

I am the VP, Software Engineering of Rygen Technologies

Describe what your company does in a single sentence.

We are a Supply Chain / Freight Tech company providing logistics software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnubiSoft to accomplish?

• Bring on a Senior Engineer to offset the work of the Principal Engineer on the project
• Ramp up output on the project to speed up delivery of features

SOLUTION

How did you find KnubiSoft?

LinkedIn

Why did you select KnubiSoft over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from KnubiSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are working on an integration platform that supports the supply chain industry. We needed additional staff that could relieve some of the pressure on Principal Engineers and really focus on getting features finished. The specific deliverables are ongoing and fit into our current release cycle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of tasks assigned on time, participation in stand-ups, meetings and design sessions and a collaboration with other engineers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knubisoft has been very attentive to our needs. So far, the augmented staff have exceeded our expectations. They are very hard workers and exceptionally talented.

What was your primary form of communication with KnubiSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

They have exceptional communications skills for a company that is overseas. We feel like they're any other vendor that we interact with stateside.

Are there any areas for improvement or something KnubiSoft could have done differently?

No, we're very pleased with this engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the head of engineering at Working Eye. Our platform will help teenagers make career choices. It will help them with job options they are interested in later in life by guiding them through their education pathway for high school and university. 

Our company is proud to be part of IBM's Partner Plus program and to utilize the powerful capabilities of IBM Watson. Additionally, we are honored to be the first organization to participate in IBM's client engineering initiative.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We needed to hire a company for custom software development assistance. Additionally, as a startup raising C capital, we needed to reduce expenses permanently.

SOLUTION

What was the scope of their involvement?

After conducting our own research, we found that 49% of adults who completed their university education began their careers, but are dissatisfied with their current job. Additionally, there is an apparent demand for improved career guidance for teenagers while they are still in school.

We first consulted with their business development manager. She very quickly arranged a discovery call with the Knubisoft tech team members. I provided them with the complete specifications. Within three days, they presented a proposal that made sense and included ideas we hadn't considered.

We did our own Figma designs with IBM; however, they needed to be more suitable. Our UI needed to be redesigned to match our branding, and they did an exceptional job. They provided us with a detailed scope of work in just two days, which was truly impressive.

Knubisoft is doing all the development for us. They have done an excellent job with our MVP in a very short time. They are much quicker than another company we were trying to deal with.

They use React Native, which is an essential tool for us. They use platforms like Amazon S3, MongoDB, PostgreSQL, MySQL, and Microsoft. They do their frontend development in React Native but can also develop for iOS in Xcode and Java. The KnubiSoft team is well-versed in using Amazon and IBM. Additionally, we use Cloudant as part of the infrastructure. In addition, they utilize Google for some parts of the project. They have ultimately ticked all of the boxes.

Our MVP is a web-based platform. It is AI-driven and based on student needs, preferences, likes, dislikes, and interests. Our system includes AI, chatbot, and machine learning components that help teenagers identify their preferred career paths. Machine learning is used to analyze their preferences and provide tailored recommendations.

In the project's next phase, KnubiSoft will be developing the app for iOS and Android devices, as well as smart TVs. Our team has plans to expand and develop the app for other platforms in the future. The upcoming version of the system will have both voice and text capabilities. We aim to include a conversational chat to help users find the right university or apprenticeship courses. It will also feature high-quality videos that are interactive and engaging.

In the UK, we will share substantial data with government organizations such as the Department for Education. This data will assist schools in developing their university programs according to the requirements of students and projected trends. Furthermore, it will aid in meeting the future employment requirements of companies for the types of job opportunities that will exist a decade from now when these teenagers finish their university education.

What is the team composition?

Our team comprises six individuals: a DevOps specialist, a Java and AI developer, an HTML developer, a data architect, and a project manager. The CTO participated in the initial discovery call.

How did you come to work with KnubiSoft?

I came across their LinkedIn profile multiple times, where they showcased their projects, and I was drawn to their culture. They've worked on various projects, including gaming, education, fintech, media, and entertainment.

I initiated a conversation with the CEO and built a strong relationship based on mutual understanding. They had some expertise and experience in the field we are working with. They contributed valuable ideas and suggestions, and the cost was more affordable than I had anticipated.

How much have you invested in them?

We've invested £20,000 GBP (approximately $25,000 USD).

What is the status of this engagement?

We began working with them on this project in April 2023, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are pleased with the work that KnubiSoft is doing for us. They've been able to reduce the time and cost of development significantly. They provided suggestions on how we could save money. They're always on time and on budget. So far, we haven't experienced any technical issues. 

We created a chat flow with the help of IBM. The team pointed out some of our mistakes and helped us improve. We appreciated their feedback, and they even fixed some of the work that IBM had done.

Even though Ukraine is currently at war, KnubiSoft still produces outstanding work. We will be using Knubisoft in the future as our development partner because they've done a great job of understanding our needs and the project itself. 

How did KnubiSoft perform from a project management standpoint?

KnubiSoft is very flexible, and working with them has been time and cost-efficient. The team is highly proactive, resourceful, and takes initiative.

Their communication is excellent. How they interact makes us feel like they are a part of the family. We use Slack for communication and Jira for project management.

What did you find most impressive about them?

In my previous experience with outsourced projects, I encountered various problems, including significant errors that resulted in high costs and long project durations.

Knubisoft has been very proactive throughout our collaboration. They're resourceful; they use their initiative. We have complete trust in their abilities and always consider their suggestions. 

Their expertise has influenced our perspective on technology and project management strategies, leading to positive changes in our architecture and processes.

Despite receiving a change request from our CEO, the team adapted quickly and completed the MVP within the initial six-week schedule.

Are there any areas they could improve?

I've yet to find any areas that they need to improve on. They continue to stay on top of everything.

Do you have any advice for potential customers?

Just enjoy the experience and the relationship. The team at KnubiSoft is easy to communicate with and shows empathy toward their clients. They take the time to listen and understand their client's needs.

Working with them has been a stress-free experience which is very rare when outsourcing projects. KnubiSoft consistently maintains professionalism and focus. Every member of their team is on board daily. Collaborating with them feels seamless, as if we're working together in the same physical office space.

BACKGROUND

Introduce your business and what you do there.

I am the director of operations for HBW Solutions, a pharmaceutical engineering consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We were looking for someone that could develop our website for us.

SOLUTION

What was the scope of their involvement?

The KnubiSoft team has developed our website on WordPress. Our website is unique as we're an engineering firm, so we look at a piping and instrumentation diagram on every job. We did the top page and sent it to them along with specifications for the design and content. Then, we went back and forth for two months while they developed the site. Now, they update the website. 

How did you come to work with KnubiSoft?

Someone from KnubiSoft's team contacted us over a year ago, and then when the Russian Invasion of Ukraine began, they happened to reach out to us again, and we wanted to help them out. We'd spoken to three other developers before we got to them, and no one wanted to do our site like they did.

How much have you invested in them?

We've spent about $18,000.

What is the status of this engagement?

We began working with KnubiSoft in January 2022, and we'll have an ongoing partnership until we learn how to update the website ourselves.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with KnubiSoft has been amazing. They're great to talk to; everyone has fallen in love with them because they're nice people.

We didn’t have the most common site to work on, but they could see our vision and did an excellent job even though they didn't know what a piping and instrumentation diagram was when we started.

How did KnubiSoft perform from a project management standpoint?

We met with KnubiSoft weekly to discuss the project during the development phase. We didn’t have a timeline set in stone because we knew what we were asking for on the website was slightly more complicated than what they usually do. They knew we wanted it soon, and I think they did a great job delivering the website in a reasonable time frame.

​​​​​We use email to keep in touch; they're always available. They've communicated well and implemented all the changes we've asked for.

What did you find most impressive about them?

The KnubiSoft team is genuinely nice and pleasant to work with. They didn’t understand anything we were talking about initially, but they've put all their effort into trying to understand our business.

We'd spoken to other website developers before, and no one could ever understand what we wanted to do. When we started working with KnubiSoft, they didn’t understand but were eager to learn. They've always provided us with great feedback and done what we asked.

Are there any areas they could improve?

I have no negative feedback, I just think they need to promote themselves more, and we're trying to help with that. 

Do you have any advice for potential customers?

Communicate with KnubiSoft. If you give them your ideas and keep them updated, they'll do the job for you.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at IM Academy, a company focused on online education about financial markets. I handle everything related to technology, mainly our website offering, e-commerce platform, and a back office suite for our sales teammates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnubiSoft?

We had an outdated e-commerce platform written with old technology and insufficient for our needs. One of my main tasks was to create a replacement platform with new technology. Initially, we wanted to replace the entire back office and e-commerce platform at once. However, our company’s ownership was reticent to do so because they didn’t want to harm sales or performance, which usually happens when replacing everything at once. 

I had to think out of the box and find a solution for us to modernize in place and replace things one at a time. To help us do this, we needed a strong team that understood C#, ASP.NET Core, and Perl and could implement what I needed.

SOLUTION

What was the scope of their involvement?

KnubiSoft provides us with development and QA staff augmentation. They're helping us build our new back office suite and e-commerce platform using  C#, ASP.NET Core, and Perl. We've provided them with documentation through code and helped them understand the project through demonstrations and discussions. 

We had already started the project internally; we built a conversion harness and released an MVP. KnubiSoft has helped us improve that MVP since they joined the project. The first step is to replace our platform's underlying technology, going from Perl to C#. We're about to release that replacement with KnubiSoft's assistance in February 2022. Once that first release is live, they'll help us update and replace the site's features. 

Our platform's core feature is selling our product and maintaining the sales data. In addition, the site enables us to sign up users and maintain those relationships. 

KnubiSoft has contributed to the design work by providing UI development assistance. We use Figma for high-fidelity designs and Balsamiq for low-fidelity designs. 

What is the team composition?

We work with two full stack engineers, a UI developer, two QA engineers, a product owner, and a Scrum master from KnubiSoft. In terms of sales, we've worked with Olga (Head of Strategic Partnerships). 

How did you come to work with KnubiSoft?

Since I needed to replace the platform part by part, most companies we would normally engage with had a hard time wrapping their heads around the project. KnubiSoft's in with us was that my first point of contact understood what I wanted to do, so I could immediately work with them. 

How much have you invested with them?

Initially, we spent $41,000–$42,000 a month. I've since expanded the team, and we're about to cross $50,000 a month. 

What is the status of this engagement?

We started discussions with KnubiSoft in August 2022 and started working with them in November 2022. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

KnubiSoft has helped us stay on track to release the project's first step in Q1 2023. Their developers' work is very well-aligned with our requirements. Moreover, the team is well-versed in using the tools; for example, the UI developer and product owner understand Figma very well. Since we're still in the first portion of the project, we don't have metrics yet.

How did KnubiSoft perform from a project management standpoint?

Their communication is very high-level; we have stand-up meetings daily and separate meetings as needed. I'm used to working with an international crew, and their English is very high-grade, so we haven't had a communication barrier. 

Our main line of documented communication and ticketing is Jira. We use SharePoint for requirements documentation. Meanwhile, our communication and meetings are through Microsoft Teams. Our internal product manager details the vision and hands that to KnubiSoft's product owner. In turn, the product owner stays in contact with the development team and gathers the story points to put on Jira. 

What did you find most impressive about them?

KnubiSoft's biggest strength is their ability to bootstrap and get going quickly. Normally, I would allot a month before a developer is ready for production. However, KnubiSoft submitted legitimate tickets on the second day of working with them. They've demonstrated a deep and fundamental understanding of how software should work. 

I've worked in software development since 1995, and one of KnubiSoft's senior full stack developers is one of the brightest, most cheerful developers I've collaborated with. She could run circles around some of the people I've worked with throughout my career — I'm stunned by her. 

Are there any areas they could improve?

Some of KnubiSoft's resources trend younger and don't have hard-nosed business experiences. Although they make up for it with the phenomenal technology education they access in Ukraine, their biggest area of opportunity would be to be receptive to business practices. Things don't work the same in business as in college. They're also coming off larger engagements with many more people and could be a bit more dynamic in their approach. 

Do you have any advice for potential customers?

Even though KnubiSoft is more expensive than other offshoring companies, Ukraine's level of technological education is better than most. Previously, I always wanted to hire service providers stateside, and our experience with KnubiSoft has changed my mind. 

You might also be concerned about the Russian Invasion of Ukraine, so I urge you to talk to their previous clients. I was initially concerned about that, but my experience has been that whenever the team loses power, they come back online after a few minutes and keep working. The team's fortitude to keep going is impressive, and they'll outperform other providers.

BACKGROUND

Please describe your company and your position there.

I'm the manager/partner of a cargo transportation and software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KnubiSoft, and what were your goals?

We needed a new development company to keep working in the development of one of our products and help us launch it ASAP.

SOLUTION

How did you select this vendor and what were the deciding factors?

They assured us that they had vast experience working with UI improvements and front end tasks as these were the most urgent needs at the moment. We made sure that they checked all the pending tasks, the code, everything and they mentioned that it looked very easy and that we should prepare more work as they would go through it pretty fast. In fact, we requested Sr developers and they promised that semi would be more than enough

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared the project documentation and code but we didn't have a kick of meeting or project presentation as apparently they would get up to date by themselves. We were planning to apply UI improvements in a few modules and front page in the first month.

How many people from the vendor's team worked with you, and what were their positions?

One project manager, one front and and one back end developer and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We didn't get any outcome from the little time they worked for us. I spent 3 weeks asking them to deploy the application so that we would check their progress, they struggled terribly with this. We got a strict pack of hours of each position because we didn't know them so that we could make sure that they would start delivering and the designer exceeded these hours. They didn't make the UI improvements responsive so we didn't make any progress at all, quite the opposite actually, it all felt very amateurish. One day, out of nowhere the CEO of the company sent an email threating me that I should pay the bill that he sent the day before or I would meet his legal team in the USA, absolutely absurd after making 0 progress with any task. They also broke the instances that they configured in our AWS.

Describe their project management style, including communication tools and timeliness.

Terrible. The guy (Bohdan) was irresponsive most of the time and later on we discovered that they didn't use our repository, so besides their work leaving a lot to be desired of, they didn't share the repo with our project with us. What they said at the beginning that they would quickly go through the tasks was later changed by the PM saying that things would take time and that everything was super complicated. A complete waste of time and money.

What did you find most impressive or unique about this company?

Absolutely nothing.

Are there any areas for improvement or something they could have done differently?

All areas.