Infinum

BACKGROUND

Please describe your company and position.

I am the Head of Product & Engineering of CurrencyFair

Describe what your company does in a single sentence.

CurrencyFair is a cross-board payments company, enabling customer to send money to 171 countries in 25 currencies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infinum to accomplish?

• Build out our iOS and Android mobile apps

SOLUTION

How did you find Infinum?

Referral

Why did you select Infinum over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Quality of engineers and project management

How many teammates from Infinum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile iOS and Android app development. Project objectives include:

1. Fully operational Apple and Android mobile apps
2. Feature parity with web application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching our mobile apps:

over 30% of our customer onboarding now comes through mobile

>50% of the trade/transaction volume happens on our mobile apps

we now have feature parity with our web application

customers are able to use our product on the move, which aligns nicely with the requirements of our highly mobile customer base

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items are delivered in line with our expectations. There are rarely (if ever) surprises on delays, and this is testament to the proactive project management and transparancy which we have in our relationship. Infinum have been incredibly flexible to our needs over the past 10 years.

What was your primary form of communication with Infinum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We've partnered with this team for over 10 years, and they've consistently been an outstanding extension of our Product and Engineering group. The quality of their Android and iOS engineers has been excellent throughout our partnership. Their engineers are highly skilled, dependable, and integrate seamlessly into our team. The quality of their work has remained consistently high, helping us deliver reliable, high-quality iOS and Android apps for our customers. One of the standout aspects of the relationship has been the exceptional and consistent support from our relationship manager, Katarina. She is always responsive, solutions-focused, and genuinely invested in our success. Whether it's helping us find the right talent, resolving challenges quickly, or adapting to budget challenges and shifts in priorities, Katarina has been an invaluable partner for us and for me personally. As with many businesses, we've had to navigate budget constraints over the past few years. Infinum’s flexibility and willingness to work with us to adjust our engagement while maintaining a high standard of delivery has been greatly appreciated. Their collaborative approach has allowed us to continue delivering value to our customers despite changing circumstances. I would highly recommend them to any organisation looking for a trusted, long-term engineering partner that combines exceptional technical talent with outstanding project management and support.

Are there any areas for improvement or something Infinum could have done differently?

I genuinely can't think of anything which they can improve on. They have support every single requirement and all feedback is taken onboard immediately. 

BACKGROUND

Please describe your company and position.

I am the Product Owner for Mobile App of an insurance company

Describe what your company does in a single sentence.

Our company in Croatia offers a broad portfolio of life and non-life insurance products, helping individuals and businesses protect what matters most.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infinum to accomplish?

• new mobile app

SOLUTION

How did you find Infinum?

Other

Why did you select Infinum over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Infinum were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: 
Design, development, and implementation of a new mobile application consisting of multiple functional modules, providing customers with a modern digital self-service platform and establishing a scalable foundation for future enhancements and continuous development. 

Key Deliverables: 
Development of a new mobile application for iOS and Android platforms 
Implementation of core business and customer-facing modules 
Integration with internal systems and digital services 
Modern UX/UI design and optimized customer journeys 
Secure and scalable architecture supporting future functionality expansion 
Testing, deployment, and production launch of the application 

Expected Outcome: A fully operational mobile application that improves customer experience, increases digital adoption, and provides a sustainable platform for future digital development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful launch of the new mobile application on iOS and Android platforms.
Delivery of all planned core modules within the agreed scope. 
Increased number of active mobile users and digital interactions. 
Improved customer experience through simplified and optimized customer journeys. 
Reduced reliance on traditional service channels by enabling self-service capabilities. Establishment of a scalable architecture that supports future development and expansion of functionalities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management: The project was managed in a structured and collaborative manner, with regular alignment sessions, transparent communication, and proactive risk management throughout the project lifecycle. 

Delivery Performance: Key project milestones and deliverables were delivered according to the agreed timeline, with effective coordination across all involved stakeholders. 

Responsiveness to Needs: The project team demonstrated flexibility and responsiveness to evolving business requirements, proactively addressing challenges and adapting priorities when needed. Communication was timely, and stakeholder feedback was incorporated efficiently into the delivery process.

What was your primary form of communication with Infinum?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the company's high level of organization, professionalism, and structured approach to project delivery. The team demonstrated strong ownership and accountability, with clear communication, well-defined processes, and proactive collaboration throughout the project. They responded efficiently to challenges and changing requirements while maintaining focus on agreed objectives. Most importantly, all key deliverables were successfully completed as planned, reflecting their commitment to quality, reliability, and customer satisfaction. We highly recommend them to any organization looking for a trusted partner capable of delivering complex solutions for large corporate clients with high quality, professionalism, and reliability.

Are there any areas for improvement or something Infinum could have done differently?

At this stage, we do not see any significant areas for improvement. Infinum consistently demonstrated a high level of professionalism, organization, and commitment throughout the project. Their structured approach, responsiveness, and ability to deliver on commitments set a strong example of project execution. In fact, we believe other companies could learn from their way of working, stakeholder management, communication, and overall dedication to delivering quality results on time and within scope.

BACKGROUND

Introduce your business and what you do there.

I’m the head of section at Hrvatski Telekom, a leading Croatian telecommunications company. We provide mobile and fixed telephony, internet, TV, data, and ICT services to residential and business customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We needed to develop a mobile app for the mass market that provided the best customer experience.

SOLUTION

What was the scope of their involvement?

Infinum has designed and developed our mobile app. The team has been responsible for creating the customer journey, user personas, design, prototype, prototype testing on the market, MVP development, and SLA.

What is the team composition?

We’ve worked with 10 teammates from Infinum.

How did you come to work with Infinum?

Someone referred Infinum to me. I chose them over other options because they had high ratings, were close to my geographic location, and had a great culture fit.

What is the status of this engagement?

We started working with Infinum in September 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Infinum has delivered the app's design and prototype, and we've had regular steering committee meetings. The team has also delivered the app's MVP. We've received positive user feedback, and the app has improved our customer experience. One user said, "The app looks fantastic." We're still measuring the app's success, so it's too early to share quantitative results.

How did Infinum perform from a project management standpoint?

Infinum's project management is very professional. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Infinum's professional approach and ability to see the bigger picture are impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

 I am the Chief Information Officer of a gaming company 

Describe what your company does in a single sentence.

Our company is the largest organizer of classic games of chance in Slovenia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infinum to accomplish?

• User testing for the UX/UI
• Mobile app - development
• Mobile app - Flutter rewrite and UX/UI refresh
• Digital design styleguide and digital component library

SOLUTION

How did you find Infinum?

• Online Search
• Referral
• Other

Why did you select Infinum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Infinum were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Refreshed UI and UX of the main flows in the mobile app feature and UI design documentation

Digital design styleguide and digital component library

Refreshed Android and iOS apps, rewritten in Flutter

Quality assurance - test cases, documentation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

- Time – if the work is done on schedule
- Quality – number of errors during testing and after launch
- Match with the plan – if the solution fits the original requirements
- Communication – how well we work and talk with the team
- Ideas for improvement – what we can do better next time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Of course, in larger projects, things don’t always go according to the original plan. In such cases, flexibility and understanding are very important. The project teams on Infinum’s side have changed over time. What matters is that we found a common language and take timely action when a project is not going as expected.

What was your primary form of communication with Infinum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have been working with Infinum since 2016. To ensure successful cooperation, they first had to understand the specifics of our industry – operating lottery games of chance. They have shown good organization and professionalism. Project planning is done together with our internal team. Over the years, we have built a business relationship based on mutual respect and excellent collaboration.

Are there any areas for improvement or something Infinum could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I'm the VP of marketing at a company that's developing a B2B SaaS product to sell globally. We're located in Croatia, but our clients are all over the world, the majority in English-speaking countries like the UK and Australia, with some in European countries like the Netherlands. We serve agencies and other service providers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We needed to drive outbound traffic to our website and to target clients through different marketing channels. We expect our visitors to create a 14-day free trial of our product so that we can convert them into paying customers. Our website is our main sales point, so it should be top-notch, with the latest new technology, UX improvements, and conversion rates, and be really optimimized. Moreover, our branding and overal positioning should be really strong, unique, and powerful.  

Our website was okay, but on the technology side, we weren't satisfied with how it worked. Because of that, it was important for us to create a better front- and backend for our website. Since the website is the only gateway we have to motivate potential customers, we needed help. Additionally, our branding was out of date. 

SOLUTION

What was the scope of their involvement?

Infinum has helped us with rebranding and built a new website for us, including the fornt- and backend. Our target persona is a person who runs an agency or business. Infinum has helped us to refine that user persona and to translate our copy to the overall experiecene that we see on the web. The team has taken this into consndieraiton as they have protyped our website and done user testing. During the rebranding process, we've focus on existing customers and potential new customers, receiving direct and indirect feedback from agencies. 

Our product has been in the market for 7–10 years, so we have a large customer base and a pool of candidates to get feedback from. Infinum's role is to tranform that feedback process from a prototype to design and then development. We've worked together on the design with Infinum using Figma. Currently, Infinum is in the process of optimizing the website, building landing pages, and constantly evaluating aspects of the website. On the backend, an AI engineer is helping us build an AI-feature within our app. 

What is the team composition?

We've worked with a team of six people, though currently we're working with only four teammates. We've worked with a project manager, two designers, two develoeprs, and an AI developer. 

How did you come to work with Infinum?

We were aware of Infinum and their reputation from their previous work — this was the best selling point for them. Their overall reputation made the most difference because it's quite good. 
How much have you invested with them?

We've invested between $200,000–$1 million. 

What is the status of this engagement?

We started working together in February 2022, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The conversion rate and the number of trials we've suceeded in converting thanks to the website has ben a point of differentiation. Through renewing the website's experience,we've increased our conversion rates by almost 100%. 

This website project has been very big, and we're a small marketing team of 10 members. Usually, half of the team or more should focus on a project like this, and it's very demanding. However, we could have only achieved this result through the process of redesign and refresh we've done. It helps that Infium has experience in the B2B segment. 

How did Infinum perform from a project management standpoint?

Their project management has been top-notch. We're not always the ideal customer; this project has had many moving parts and there are some items we initially agreed on internally and later realized we needed changes. Infinum has managed those moving parts very well. 

The team uses our internal product for project management, which has made a big difference. This has helped Infinum understand our product's experience and its purpose. This has had positive impacts in creating a narrative and translating it to the website design. Their project management proficiency has also been the result of a comprehensive project managagment tool. 

Considering that our site is a live product, the way they've organzied the project management using Figma has been really good. We've done some projects on Figma before, but never on this scale. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We want to give a shout-out to one of our developers who, during the process, has also been a design lead. He's made the biggest footprint on what users can see on our website.

What did you find most impressive about them?

The overall experience of working with Infinum has been impressive. Their client relation approach and the end product are both great. In my experience working with differernt agencies, not all of them are good in all segments; they may be good on the technical aspect but not client or product management. Infinum provides the whole package, resulting in a really good experience. 

Are there any areas they could improve?

The deadlines could always be shorter. However, we have a really strong, dedicated team that has developed the project rather quickly. 

Do you have any advice for potential customers?

It's important to know what you expect beforehand. In our case, we've been very assertive about our expectations and have made sure Infinum understood that before the start of the project. As a result, our project has been pretty smooth. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a tire management and urgent repair service company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We were involved in a basic digital transformation for the business. We had started with another group of developers, but we weren’t satisfied with their delivery. As a result, we hired Infinum.

SOLUTION

What was the scope of their involvement?

Infinum took over a project that was half complete. The team has provided UI/UX design and web development services to build our web-based system. They’re reviewing all of our business processes to improve the efficiency of everything we do as a business. We've asked Infinum to improve all the IT systems we rely on so that we can offer something greater to our customers. 

Infinum is also offering maintenance on the system, which is hosted on AWS. They’ve migrated our infrastructure from one cloud provider to another. The team uses Ruby and Java.

What is the team composition?

We’re working closely with 5–6 people from Infinum, including software engineers, designers, testers, and infrastructure engineers.

How did you come to work with Infinum?

Our IT director found Infinum.

How much have you invested with them?

We’ve spent £430,000.

What is the status of this engagement?

We started working together in September 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t been able to measure success for months because much of what Infinum is doing is online. Earlier, we measured success based on certain modules they delivered and their usefulness within our production environment. However, it's been many months since we've had a delivery. We hit a few milestones at the start, and we're now aiming to hit more milestones. 

How did Infinum perform from a project management standpoint?

Most deliveries are late. Although the broad team is valuable and brings many different skill sets, they don’t often deliver on time. We communicate using Slack and video calls.

Are there any areas they could improve?

IInfinum could improve their ability to estimate a project and keep to the delivery time of that estimation.

Do you have any advice for potential customers?

Get the whole team involved early on. Demand that everything is scoped out, planned, and designed with estimates of both time and spend. Enforce that and make sure you have monthly or biweekly meetings to monitor your progress against the timeline. That way of working is slower, but it delivers better results.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for a digital platform at a bank. Our three main business areas are wealth management, asset management, and structured products. I’m in the third category, and we’ve built a platform for nine countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We hired them to support our core team. 

SOLUTION

What was the scope of their involvement?

Infinum provides development services. They support my core team; initially, they provided five teammates, and currently, we have three, including developers and a designer. Our team works with Scrum, and we've integrated Infinum in our process. 

We started with the design with two designers from Infinum: a lead designer and a UI/UX designer. Since then, Infinum has also provided resources to develop our corporate website. We work very closely with them and integrate them into the team. Our team checks every code request, and Infinum is also part of the team that checks the code of others.

For our platform's development, Infinum uses C# for the backend and React on the frontend. The designer works with Figma.

What is the team composition?

Currently, we have a designer and two developers from Infinum on our project, though we had five teammates from Infinum during another stage. Additionally, there are 4–5 teammates on our corporate website team.

How did you come to work with Infinum?

When I joined the company, we were working with another provider; I wasn’t happy with them at all. Then, I had another company with nearshore teammates who performed better than the local team, and I decided not to prolong the project with them. I was looking for a new agency and came across Infinum because I got a recommendation from a partner who was also on the project.

How much have you invested with them?

We’ve spent about €600,000 (approximately $670,000 USD) on our project with Infinum, and our corporate website team has spent €500,000–€1 million ($560,000–$1.1 million USD).

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Last year, we were meant to release our product in nine countries, and we did. Infinum offered a strong contribution to this success. We work very closely with Infinum, and the overall project success drives us. They're fully integrated into our team in a way that works so well that it's rare. They've also done an amazing job on the design.

When I joined the project, there was a lot of pressure to get everything done quickly because it should have been finished years ago, and I was the fourth person taking over. Infinum helped us deliver quickly since they always had backup and could provide additional resources if they had challenges. They were super professional and created a very nice design system. Since I was very happy with them, I recommended them to our corporate website team, where Infinum has also done a very good job. 

How did Infinum perform from a project management standpoint?

The communication is very clear and open, including with the managers. I have a remote team with teammates from Croatia, Ukraine, and Germany and a few teammates in Switzerland. I spend half my time in Germany and half in Switzerland. Every three months, we have a team gathering where everyone comes to our city. We spend about a week discussing strategy, our vision, and our roadmap and doing team-building activities. 

Other than that, we have video calls every day for dailies, reviews, retrospectives, and sprint planning. For small stuff, we use chat tools such as Microsoft Teams. We also have a check-in every two weeks where I let them know any feedback I have, which Infinum applies right away. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Although all three resources are very strong, the designer stands out because he has been working on our project for three years. When he started with us, he was a junior designer, and he's had great development since he's been working with us. Our frontend developer also stands out; he's the lead fronted developer of Infinum.

What did you find most impressive about them?

The Infinum teammates I work with are really hardworking and diligent. I’ve worked with multiple agencies, and Infinum provides the highest level of service. If someone leaves the company, they let us know right away and offer a replacement. I always want to see multiple candidates and do coding assessments, and that’s no problem for them. I appreciate working with them because I can really rely on them.

Are there any areas they could improve?

No, there isn't any room for improvement; everything works well.

Do you have any advice for potential customers?

I’m very happy with Infinum, and I can really recommend them — you'll be surprised.

BACKGROUND

Please describe your company and position.

I am the Managing Director of NLB Lease&GO doo

Describe what your company does in a single sentence.

Providing leasing and mobility services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infinum to accomplish?

• Appealing and user friendly design and striking experience
• Next level digitalisation of POS client acquisition process
• State of the art IT architecture for easy integration with Services/Apis

SOLUTION

How did you find Infinum?

Referral

Why did you select Infinum over others?

Good value for cost

How many teammates from Infinum were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have engaged Infinum to develop an app that would digitalise our leasing process. From creating the initial offer through the necessary financing application and client identification to the final signature – all the steps required to successfully lease a vehicle or other object can be performed in-app, freeing the users of friction and having to deal with tedious paperwork.

The app itself in the background has 30+ integrations, while keeping a seamless and quick to follow process on the front for our users. That application is in production and Infinum is responsible for maintaining it and further improving. After the initial development, we have additionally expanded our scope from vehicles to other equipment. They have also developed a Leasing widget, product which enables quick financing model while purchasing a vehicle online on car seller marketplace pages. 

At this moment, we are still in partnership with Infinum, and their engagement is mainly focused on localising the app to other countries and supporting us in our further business expansion. The work performed was done in Ruby on Rails and React technology, with support of other services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Developed app has become a usp on the marketand is a key application for our revenue generation
• adaptability of the app ensures felixibility to push market developments or react to new trends
• specifics of local legislations can be quickly considered to ensure roll out to other countries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

project management approach is flexible - especially balancing need for predicitbility of work and sprints vs flexibility needed to cope w unforseen business challenges

Issues always occur but are commonly approached and so far always prgamatic solution was found

What was your primary form of communication with Infinum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their leadership team had a great understanding of the project. They were also willing to pull through even in hard times and manage together with us/the client. 

Are there any areas for improvement or something Infinum could have done differently?

Inital scoping and contant IT archtiecture reviews we should have implemented right from the start as both sides where initiallyunderestimating the complexity and size of the app that has developed and was growing over time. 

BACKGROUND

Introduce your business and what you do there.

I’m the head of automation development at a company that manufactures machinery for the chemical industry. We support our customers’ processes in the pharmaceutical and food industries, supplying them with several components.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We wanted to increase our company’s presence in the digital realm. We hired Infinum to support us with IoT development, front- and backend development, scrum master activities, and DevOps tasks.

SOLUTION

What was the scope of their involvement?

We have a lasting relationship with Infinum. Initially, we had a software solution that needed updates, and Infinum helped us generate the required changes. Infinum has added resources and competencies to our team that have helped us stabilize and develop a new solution. 

Infinum provides support and resources for IoT and DevOps work. We have some architects within our team, and as the project has evolved, Infinum has provided architecture design resources to work on our solution’s architecture. The team uses Microsoft Azure to code our backend and .NET to a large extent. Infinum uses Angular for frontend development.  

What is the team composition?

We’ve worked with around 15–20 teammates from Infinum. About 40% of the team are backend developers, 30% are frontend developers, and the rest of the team are DevOps designers, Agile coaches, and product owners.

How did you come to work with Infinum?

We found Infinum through a referral.

How much have you invested with them?

We’ve spent just below $1 million with Infinum.

What is the status of this engagement?

We started working with Infinum in January 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I appreciate that our team and Infinum’s team are looking at the problem from the same side. Infinum has been really supportive through the project’s ups and downs since our requirements have changed. We’ve been able to upsize and downsize the provided resources as needed when we need different competencies, and Infinum has been helpful in finding the correct teammates. 

How did Infinum perform from a project management standpoint?

We have clear agreements on costs, deliveries, and expectations. We have quarterly planning meetings, and the core team has daily stand-up meetings. We aren’t in the same physical location, but we’ve had physical meetings where relevant.

What did you find most impressive about them?

Infinum’s passion for solving problems is what I appreciate most about them. Although we’re different companies, we’re trying to solve the same issues.

Are there any areas they could improve?

I’d appreciate it if Infinum could tell us when we’re doing something wrong. I know it’s tough to be a supplier and tell the customer they’re wrong, but Infinum could be stronger in telling us when we need to improve.

Do you have any advice for potential customers?

I recommend potential customers be sure about what they want when engaging with Infinum and have a face-to-face meeting to have a good team setup.