Infinum

BACKGROUND

Introduce your business and what you do there.

I’m a product manager and UX lead for a UX design firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

One of my clients is building a healthcare mobile app with the goal of improving patient care quality. This project will also have a companion website for support. We brought on Infinum to help us build those solutions. 

SOLUTION

What was the scope of their involvement? 

Infinum is developing a set of iOS and Android apps that will improve the quality of care for patients. At the kick-off, we had a very specific list of requirements organized in a spreadsheet, including rough wireframes. We then worked with them through an exploration phase, design phase, and UX and testing phase. Now, they’re developing the apps in Flutter, and we’ll go into beta testing soon. They’re also doing full stack development for our WordPress site

What is the team composition? 

I work with a project manager and a design lead, but other people have filled in whenever we’ve needed to increase their bandwidth. Overall, it’s been about 10 people. 

How did you come to work with Infinum?

I learned about Infinum through a US developer that I’d worked with.

How much have you invested with them?

We’ve spent in the range of $75,000–$125,000.

What is the status of this engagement?

The project started in April 2020, and we have a target end date of December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Infinum is a great partner that knows how to evolve our UX designs to be more user-centric. The team is nimble, too. Every project I’ve been involved with usually has a mid-stream change that we all have to deal with. Infinum has been good about absorbing those changes, responding quickly without impacting the budget significantly.

How did Infinum perform from a project management standpoint?

The project management is very strong. They have a sophisticated, homegrown project management tool that helps ensure good communication.

At some points, a few of their members have been pulled into other projects, but that has never been a concern for us. I’ve never felt like the project was not moving because of how responsive they are.

What did you find most impressive about them?

Their strength lies in their holistic approach. When we need them, they have the bandwidth to pull in someone for usability testing or bring on an additional resource for QA.

Are there any areas they could improve?

There have been times when I’ve felt like I needed to give individuals a nudge to keep them responsive about feedback or answers. But, when I do, they hear me. So, I don’t have an overriding concern about it. 

Do you have any advice for potential customers?

Try to be as user-centric and buttoned-up as they are. You’ll get the most out of the experience if you stay on top of your project.

BACKGROUND

Introduce your business and what you do there.

I’m the head of software for a biotechnology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We wanted to build an MVP of an Android app to support our system and reach our end clients.

SOLUTION

What was the scope of their involvement?

We provided them with a set of requirements. Infinum continues to develop our Android platform using Kotlin.

What is the team composition?

We work with about five people from the Infinum team.

How did you come to work with Infinum?

I knew of the company and that their team was made up of good developers who produced high-quality work. I emailed them, and they provided assistance on short notice to help us get started.

What is the status of this engagement?

Our ongoing partnership began in May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They provided a professional end case. When we raise complaints, they quickly respond and fix the issue. We enjoy working with them.

How did Infinum perform from a project management standpoint?

Infinum provides a project manager who works part-time and handles the financial aspects of the project such as billing. We have smooth cooperation.

What did you find most impressive about them?

Infinum has a good balance of different expertise within the company. They also assign senior developers to oversee less-experienced developers, which is a good thing.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

I don’t have any specific advice.

BACKGROUND

Introduce your business and what you do there.

I’m a CIO for an automobile club. We provide roadside assistance, as well as some other services, such as driver examinations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

There are three portions of the driver examinations: theory, emergency roadside medical assistance, and the practical driving exam. We needed a mobile app for our examiners to input all the data.

SOLUTION

What was the scope of their involvement?

They worked with us to create an Android mobile app. It is for our official examiners' internal use and allows them to input data for all three parts of the test. For the driving test, they connect to the vehicle’s GPS for location and time tracking. 

The examiner marks any mistakes made during the exam, and the app marks the time, GPS location, current speed, and any other relevant information surrounding the mistake. Based on the number of mistakes, the driver passes or fails that portion of the test.

All of the data related to the exam is combined in the app. If the driver passed, we upload results for the Ministry of Interior, and the driver can go to their nearest office to get their license.

What is the team composition?

The project manager is my primary point of contact. He oversees the team, which includes a UX/UI designer, developers, and testers.

How did you come to work with Infinum?

We’ve been working with them for nearly a decade. They are our dedicated mobile app design and development partners. 

What is the status of this engagement?

We began working on this project around October 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re very satisfied with their work. They’re very dedicated to producing quality designs. The designers tailor-make each screen for the appropriate business flow. As a result, the UI/UX matches our process very closely. That also makes it easier for their developers to implement everything.

How did Infinum perform from a project management standpoint?

The project manager does a very good job. They invested in outlining the project's schedule and sticking to the timeline.

Their communication is good. We mostly use Slack and a product management platform that they developed to communicate. 

What did you find most impressive about them?

Their dedication to perfecting the UI/UX sets them apart from others I’ve worked with in the past. 

Are there any areas they could improve?

They've grown a lot since we began our engagement, and it takes longer to achieve goals now. They're more formal as well. 

Do you have any advice for potential customers?

Spend as much time as possible completing design before diving into coding.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a smart music app startup that offers a personalized and simpler music platform for users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We were looking for a skeleton on which to develop our iOS app with Swift. We also wanted a strong architecture off of which we could build.

SOLUTION

What was the scope of their involvement?

They developed the iOS application, providing a foundation that we could work from. We worked with them because there were parts of the app that we needed to develop ourselves. 

What is the team composition?

We had a developer, a project manager, and one main point of contact working with us.

What is the status of this engagement?

We worked with Infinum from May–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Infinum did a great job of creating the architecture we were looking for. It was a great experience. Our developer was smart and kind and was willing to work with us to offer the best possible experience. Overall, they executed perfectly, and we were really happy with the work the team did.

How did Infinum perform from a project management standpoint?

The team did a fantastic job of keeping in touch and communicating with us about the work and deadlines. Infinum worked collaboratively to deliver products in a timely manner and within the deadlines. Additionally, they were willing to be adaptable and flexible, being open to changes and offering us the best solutions. 

What did you find most impressive about them?

Infinum was very easy to communicate with. The team was quick to understand exactly what we wanted, so we didn’t have a hard time explaining to them what needed to be done, which was incredibly helpful. On top of that, they have passion and stamina.

Are there any areas they could improve?

The cost could’ve been a bit more practical, given that we are a startup. They were on the higher side of our budget.

BACKGROUND

Please describe your company and your position there.

EN GARDE is a multidisciplinary design agency, mainly working on corporate solutions and applications in support of branding, marketing and educational activities of leading large and medium scale companies with a broad regional reach, based in Austria. I am Agency Lead of the Vienna branch, Project Lead in projects in cooperation with INFINUM, and Lead Consultant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Infinum?

For a large telecom partner we developed a custom made brand management platform, reaching out to the general audience, the companies' Europe wide workforce, supporting agencies and subcontractors. The main aim of the platform was to educate and explain strategy and guidelines and make various types of assets available, managing various levels of security and information distribution flows.

What were your goals for this project?

The goal was to bring, previously, local and widely scattered brand strategy and guidelines under a centralised virtual roof and make it available group wide, understandable and clear, with easy access to information and assets. Another mainly part was to set up and maintain digital style guides and guidelines, in a first step for marketing purposes but in a later as well for various digital productions and POS projects.

SOLUTION

How did you select this vendor?

When the project came more and more concrete we sources for a stable and good partner to build this kind of solutions. We searched locally in Austria and in the neighbouring countries. One of the companies we sourced was INFINUM. We liked their portfolio, quality of delivery and the first contacts were very professional and informative. INFINUM came well recommended by one of our other clients, for a project outside out of Austria. From the start, we also found a good process level sync with INFINUM, working on similar tools, technical and coding set ups.

Describe the project and the services they provided in detail.

Back end and Front end development and technical consulting. Development in Wordpress, with extensive customisation of asset management part. Implementation and optimisation of designs provided by EN GARDE. Maintenance and further development of the platform, post launch. Development of additional features and ongoing quality management of the application.

What was the team composition?

Technical lead Project manager Lead developer Support developer (multiple at times) Dev ops Q/A

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The first project we developed with INFINUM was, well executed in sometimes challenging conditions, and very well received by the client, leading to a prolonged development of the initial project and winning of other projects at the same client, partially in the same department but also throughout the organisation expanding reach in HR and CSR departments.

How was project management arranged and how effective was it?

We used Productive.io for tasks and Slack for quick communication and email. Also regular Hangout calls when needed. The communication flow was good and all parties were very reachable, reaction times low, and information up to date.

What did you find most impressive about this company?

It is clear their internal process and flows are well set up leading to qualitative and robust products. Good onboarding and documentation enabled a good services and a continuity over a longer period of time. They have a good communication style and development flexibility.

Are there any areas for improvement?

On the global level - seems to run nicely. No real improvements to suggest from my side.

BACKGROUND

Introduce your business and what you do there.

Within a band, we’re the department of frontend development. Currently, we’re organized into four development teams, one of which is for addressing existing channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We have e-banking and mobile banking services for customers. We’re working with Infinum on the mobile banking part. We prepare specifications and most of the design before going to Infinum for the implementation Then, the work goes back to us for testing. With the help of Infinum, we’ve built Klikin and Klikpro. Klikin is for retail mobile banking, and Klikpro is corporate. We’re collaborating with Infinum for Android and iOS development.

SOLUTION

What was the scope of their involvement?

We have a long-term collaboration with Infinum. They've helped us build out our whole mobile banking platform for retail and corporate services.

They do development from scratch. We send them detailed system specifications and screens of how solutions should look. The business analysis is done within our bank. That helps us make products need that address our needs.

How did you come to work with Infinum?

We have a procurement procedure for each initiative at the bank. That includes processes for buying a new product or starting a collaboration. We called on several vendors to prepare presentations and proposals.

Considering price and quality, our team chose them for the work. It was important to us to have a long-term vendor relationship that could help us develop the mobile banking product.

How much have you invested with them?

We spent approximately $100,000. Based on the quality we received, it’s quite a fair price.

What is the status of this engagement?

I’ve been the head of the department for two and a half years, but Infinum had been working with the bank for longer than that. I think the collaboration started in 2015, though.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been tracking their development work over the years. They invite us to see what projects they’re working on and how they’re growing. We have some information on which direction they’re going, and we know they collaborate with other banks.

How did Infinum perform from a project management standpoint?

We had a problem on our side in the beginning, involving the prioritization of tasks. Our team had trouble given definitive feedback on our priorities for awhile. So, there were some negotiations and some waiting on the Infinum side.

We had an initiative with a strong deadline, and we asked Infinum to work together with us. They came to our premises and worked over the weekend. It was a nice approach. When we had a major problem, the Infinum team was available. They worked over the weekend, correcting errors.

In the last two and a half years, they’ve shown their value. They resolved a huge problem we had. We had a one-week delay because of a service that wasn’t working quite as it should, but we were able to develop the entire initiative in two months.

What did you find most impressive about them?

They’re a team with a great perspective on the direction they’re taking and on where they want to focus. Their focus is purely on mobile development and design. They have great designers, which is not always common. Infinum is a young team with a clear vision, and they adapt to the client’s needs.

They’re very adaptable and inspired about their work. I see how they’re talking to each other. While our project managers fluctuated, they stayed focused on what they were providing.  

Are there any areas they could improve?

Instead of just communicating over email, they should come to our office more frequently, and we should develop more personal relationships with the current head of the office. A more personal touch would go a long way.

Do you have any advice for future clients of theirs?

I’d advise not starting with a formalized process. It may be good to write down what you want and allow Infinum to determine your possibilities.

They’ll come back and present their ideas. They’ve worked with other institutions like ours and can think out of the box. Clients should be more personable, develop a relationship with the vendor, and continue with the pace they want.

BACKGROUND

Introduce your business and what you do there.

I’m the senior digital business manager at Messe München, a trade fair company. I’m in charge of developing new digital products for trade fairs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We hired Infinum to develop a trade fair app for the business.

SOLUTION

What was the scope of their involvement?

At the start, we had a concept and rough wireframes. Their team began with developing and designing the wireframes. It is a native application for iOS and Android. The key features are focused on two areas.

First, there is a service area that includes all of the details a fair visitor would need. This consists of a hall plan, exhibitor list, events area, and other necessary information. The second component involves networking. There is a participant directory where users can see who is registered and if they can send messages to them. The app has several different communication channels, where groups can have discussions.

What is the team composition?

We work with a project manager, designer, development team, and a QA tester.

What is the status of this engagement?

Our engagement with Infinum started in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a few UX tests and customer feedback.

How did Infinum perform from a project management standpoint?

While there were a few issues in the beginning, their project management is great. We plan everything two-week sprints, which is how we track development.

What did you find most impressive about them?

When we work together, their team is very motivated. We get the feeling that they want to deliver excellent code and prepare everything correctly. Infinum doesn’t make their client’s projects feel like one in a thousand. Their team wants to be included in our thoughts and concepts, freely giving and discussing their opinion. I think this has been the main difference with them compared to other providers.

Are there any areas they could improve?

Sometimes it’s difficult for them to get detailed estimates when it comes to new features. We now understand that they need a lot of information for the estimates. It would be great to have rough estimates at an earlier stage.

Do you have any advice for potential customers?

During the project, have two or three calls each week with the project manager. Each month, we discuss the budget to ensure no surprises. It’s also helpful to have workshops with their team. We can easily meet face to face when we’re in Zagreb or when they’re in Munich. It’s worth it to travel because it’s useful to discuss and think about new features with their team. I’d advise having at least one or two workshops at the start because it’s great to have everyone sitting at one table.

BACKGROUND

Introduce your business and what you do there.

I'm head of digital and customer support at Porsche Slovenija, a car importer company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We needed someone to develop a mobile app for our loyalty program.

SOLUTION

What was the scope of their involvement?

Infinum developed a mobile app for Android and iOS from scratch. The app is for our loyalty program, which rewards customers who buy new vehicles, get service repairs, etc.

They built the first version of the app, which enables customers to login and see all the invoices from our dealers’ shops as well as bonuses and benefits that they have from our loyalty program. There’s also a search function. Users can view a map of Slovenia and determine where to get bonuses and discounts. Infinum is currently developing a functionality that allows users to share their location so that they can get roadside assistance.

What is the team composition?

There’s one person who coordinates all of the tasks. They have multiple software engineers.

How did you come to work with Infinum?

We pitched different agencies. We presented each of them with a task, and Infinum won. They offered the best price and performed the best.

What is the status of this engagement?

We started working together in August 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are in the process of determining our downloads goal. We will start working toward that in November when we release the new version of the app. We’ll track downloads and interactions. 

We currently measure how responsive and timely Infinum is. We’re at an 85% success rate of delivering the solutions within the timeline. They’re sometimes late, but they’re performing quite well. 

How did Infinum perform from a project management standpoint?

We have regular meetings. We’re in close touch with them. They respond efficiently, and sometimes their deadline estimates should be more accurate, but this is quite normal for such projects. They have tools and knowledge on how to track every step of the project as well as costs. We know where we are with them every day.

What did you find most impressive about them?

They're a young team with great energy. Sometimes, they have out-of-the-box solutions that don't always work for the corporate world. They’re responsive, and we’re pleased with their work so far.

Are there any areas they could improve?

Costs have occasionally exceeded what we planned for the new build. They could be better at providing more accurate deadline estimates.

Do you have any advice for potential customers?

Try to write down all of the functions that you want to have. Maintain a clear picture of what you want to develop in the app so that you can get a real cost. If you don’t have a clear picture, it won’t be cost-effective.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a hybrid organization that operates as a kind of chamber of commerce and neighborhood improvement association. We’re a nonprofit that takes care of public spaces, promotes our neighborhood, and advocates on behalf of local small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

We had an analog loyalty program with about 80 member businesses. It provided deals for neighbors but had no digital version. Users wanted a mobile app to go with the program, so we opened a competitive bid for development agencies.

SOLUTION

What was the scope of their involvement?

They designed the look and logic from scratch, based on our existing analog program. We gave them a list of participants, the area, and how the program worked, and they created an interactive app with a map and added functionality that the original listing lacked. The app is for iOS only.

What is the team composition?

I regularly interact with four people, but I’m not sure how big the overall team is behind the scenes. I see their New York-based business development lead in person, and I correspond with a project manager, graphic designer, and coder in Croatia.

How did you come to work with Infinum?

We did some internet research, asked for recommendations, and sent an RFP to about 20 firms. Infinum was among the respondents to our request.

How much have you invested with them?

So far, we’ve spent about $16,000, and our total projected budget is around $28,000.

What is the status of this engagement?

We started working together in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re just about to enter the beta testing phase, so we don’t have any user feedback yet. I’ve gone through the existing screens for this production version, and it’s exactly what we want. It looks great, and I can’t wait to try it out in the field.

How did Infinum perform from a project management standpoint?

They were excellent; I wish all my vendors operated as well as they do. We had regular weekly meetings, and they always followed up and stayed on top of everything. They ask questions, are always on time, and are easy to reach by email or by video chat.

What did you find most impressive about them?

Their cost provides a great value. Their graphics and the attention and thought they put into their work were noticeably better than any other firm we considered. They’re responsive, and we’re pleased with their work so far.

Are there any areas they could improve?

They are great at asking questions ahead of time, and we’ve had few surprises. Some issues arose during the process regarding scope, but they were rare. Anything that happened was typical of this kind of project, and we had an excellent experience.

Do you have any advice for potential customers?

Be transparent, and think ahead about the scope and logic of your project. They will be very efficient and provide great options for functionality and design but will work much faster if you come to them with clear ideas.

BACKGROUND

Introduce your business and what you do there.

I'm the owner and CEO of a company that creates hardware and software for musicians. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Infinum?

Our website was outdated and on an old Drupal platform, so I needed a development team to migrate the data onto a new site that they’d build from scratch.

SOLUTION

What was the scope of their involvement?

Infinum migrated our data to a new site, using Ruby on Rails for the backend and React for the frontend. They also worked on our iOS and MacOS app, redesigning it to match the updated UX/UI of the new site. The app was already built out, so Infinum just took over development and redesigned it.

What is the team composition? 

We work with about ten people, including a project manager, two UI designers, some iOS developers, and numerous frontend and backend developers.

How did you come to work with Infinum?

I found about 30 different companies by asking for references and looking online, and our previous iOS developer recommended Infinum. We narrowed it down to about three companies, and I was most impressed by Infinum. They had a lot of experience and excellent previous work, so I hired them.

How much have you invested with them?

We’ve spent about $450,000. 

What is the status of this engagement?

We partnered in September 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ever since we launched the new site, our customer support tickets have significantly decreased. The site used to crash all the time, but we’ve had zero downtime since the new one went live.

How did Infinum perform from a project management standpoint?

I have a weekly meeting with the project manager, and they use an intuitive software management tool to track progress.

What did you find most impressive about them?

I’ve worked with lots of developers who failed to deliver, but Infinum always does what they promise. They’ve accomplished some highly complicated tasks. 

Are there any areas they could improve?

They could be better at providing more accurate deadline estimates.

Do you have any advice for future clients of theirs?

Have a standing meeting with them every single week.