iMark Infotech Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the Master Electrician, President of a construction company

Describe what your company does in a single sentence.

Electrical Contractor serving residential, commercial and industrial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

• Improve SEO and organic traffic
• Make changes to website to improve look, flow and client engagement

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Upwork

Why did you select iMark Infotech Pvt. Ltd. over others?

• High ratings
• Good value for cost
• Good communication, response time and initial intake call built trust

How many teammates from iMark Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Perform market research and improve website rankings and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick response times and clear outlined tasks for client and service provider aided in quickly getting to the work starting. This work takes time to see results but for first month we have seen some improvements. Their detailed and day to day reporting is visible to clients and is great to see the progress live and current...not waiting a week or a month to see improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and response times to my queries were quick. Their communication is clear, effective, and concise. I would recommend iMark to other businesses

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Structure and use of their CRM and the client and service provider to dos check list, expectations and deliverables were well laid out.Very quick response times to my questions and implementation of strategies was fast as well.

Are there any areas for improvement or something iMark Infotech Pvt. Ltd. could have done differently?

As of right now we are satisfied with the progress to date. Only very minor thing would be their virtual meeting times are often in the middle of the night or early morning in our timezone. But they have generally always had a mid day time slot for our meetings but it may be a couple days later.

BACKGROUND

Please describe your company and position.

I am an executive at PRO Home Buyers

Describe what your company does in a single sentence.

We're a Top Cash Home Buying Real Estate Company. We Buy Houses Cash!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

• Rank #1 organically on Google for multiple Keyword searches in my local market through professional SEO work.
• Eventually look deeper into PPC, Google Ad words, FB marketing, etc.
• Work with a team I can grow and scale my business with in the online marketing space.

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Online Search

Why did you select iMark Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from iMark Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Imark Infotech has started off with analyzing my website and URL and where it stands currently as far as ranking organically on Google. Then immediately started to take steps towards getting my website and domain dusted off so they can begin to rebuild my image and my ranking on Google and online presence in general. They have also been great in consulting me when it comes to my new WordPress web design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are in the first month of SEO so as far as Google rankings I need to be patient, however the behind the scenes work they are doing seems to be consistent and steady with SEO work and getting me ranking soon. Things such as link building, Citations, Keyword research, GMB, etc. I have a new website that is about to go Live soon so I'm sure there will be much more on-site visual progress as well as off-site progress which I really look forward to.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been absolutely great! Service is excellent Ashima and Prasant have been my number one and two go to project managers so far and both are very helpful, responsive, and informative. Prashant has even guided me in selecting a web designer giving me tips on what to look for and what not to look for which is highly appreciated and Ashima is always there when I need a question answered and is always working on the next task in regards to my campaign. So far so Great! TY

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

So far its the customer service and the team atmosphere they've been providing. Also they have a lot of convenient tools that help keep my campaign organized and allows me to keep an eye on everything in real time. In the end though I hope to be able to report that they are the #1 SEO and online marketing company. As for right now it's to early to tell but based on their work ethic I have faith together we will be ranking on Google Top 3 for all my local locations and keywords.

Are there any areas for improvement or something PRO Home Buyers could have done differently?

So far so good!

BACKGROUND

Please describe your company and position.

I am the Creative Director of Finepoint Design and Marketing

Describe what your company does in a single sentence.

We area website development company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

Help our clients rank well in Google search results

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Referral

Why did you select iMark Infotech Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from iMark Infotech Pvt. Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

When we brought in a new client who needed SEO services, we presented the info to iMark, who then did a full analysis of the client's website and current SEO standings. They gave us suggestions on keywords to go after and what terms we should not try and rank for. They then provided us with a list of things needed to correct on that website, then began doing the off-site SEO work. What is great is that over time, they would review the client website and make additional suggestions on ways to improve it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We get weekly reposts on how things are going and then we track month to month reposts internally.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're always ahead of the project and work fast; I can't even keep up with them sometimes. I always appreciate a company that continues to nudge me into getting something done that I miss.

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

They don't just take the data and run with it, they like to start with a full review over a Skype call to ensure clear expectations are laid out and then begin the work.

Are there any areas for improvement or something iMark Infotech Pvt. Ltd. could have done differently?

I get a chance to review my project manager once every 6 months and get this same question. In the last few years of working with them, I have yet to have a suggestion on ways they can improve what they do.

BACKGROUND

Please describe your company and position.

I am the Found and CEO of an advertising & marketing company

Describe what your company does in a single sentence.

We are a digital marketing agency serving K12 schools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

• We hired iMark Infotech to help improve our clients SEO rankings.

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Online Search

Why did you select iMark Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired iMark Infotech to serve a full white-labeled SEO solution for my clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

iMark InfoTech shares weekly and monthly reports with their work completed and the results from each project individually. I never have to guess where they are in the project or where my clients rank in search.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

iMark Infotech uses Basecamp to manage all of my projects, and they are INCREDIBLY responsive to my messages. They have done great work and deliver items on time. While most of our communication is through Basecamp. We have been on numerous Zoom calls talking about projects, deliverables, and results.

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

They say what they are going to do and then they do. Period. I have appreciated their transparency and honesty as we have partnered together. Most importantly, they are delivering results for my clients.

Are there any areas for improvement or something iMark Infotech Pvt. Ltd. could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Owner of an advertising & marketing company

Describe what your company does in a single sentence.

We do SEO and google ad words for small businesses in the US and Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

• Create a PPC & SEO campaign for our client in Texas

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Online Search

Why did you select iMark Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from iMark Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our client has a fairly new website (about 2 years old) and is up against big competitors in his area. Google is currently not ranking him as high as his competitors so we are doing a combined PPC & SEO campaign to bring him up on the search results. It was critical that he gets immediate success which is why we layered the PPC on top of the SEO. Some important deliverables are the backlinks and the tracking results/goals in the PPC campaign so we can ensure the client is not wasting money.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Due to weekly reporting we are already seeing a bump in clicks and organic website visits measured by our tracking components. The client is pleased so far!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There are 2 teams working for us so the client is successful. I like the transparency in the "basecamp" messaging system ;-) So far they've delivered on what they promised.

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide excellent value for the prices they charge. We have multiple accounts with them and it's great when you ask a question and it's answered always within 24 hours but usually much faster than that.

Are there any areas for improvement or something iMark Infotech Pvt. Ltd. could have done differently?

We don't have anything negative to say about iMark! Thank you for your diligent efforts making us look good to our client!

BACKGROUND

Please describe your company and position.

I am the CEO of a web development and design company

Describe what your company does in a single sentence.

Website design and development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

• Increase website traffic
• Increase inbound phone calls

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Online Search

Why did you select iMark Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from iMark Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website is fairly new so iMark had to increase traffic and google awareness by various backlink methods. They implemented a keyword mapping sheet, meta tag creations, site speed optimization, google analytics goal setup and optimized our blog for internal linking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen an increase in website traffic through our google search console!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager has done a great job communicating deliverables. So far they've delivered on what was promised and in the rare case something didn't make sense they were quick to explain and meet up if necessary.

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The cost for the amount of work they are doing is an excellent value for the small to medium sized business. They really go above and beyond to ensure our success.

Are there any areas for improvement or something iMark Infotech Pvt. Ltd. could have done differently?

At this point we are highly satisfied with iMark and can't think of anything.

BACKGROUND

Please describe your company and position.

I am the Owner of Crown Digital US LLC

Describe what your company does in a single sentence.

Web development, SEO, Branding and Digital Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iMark Infotech Pvt. Ltd. to accomplish?

• Perform SEO
• Obtain BackLinks
• Increase Trafic to multiple websites

SOLUTION

How did you find iMark Infotech Pvt. Ltd.?

Online Search

Why did you select iMark Infotech Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from iMark Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The company ran all the reports and fixed all the SEO issues I had with many sites. They worked on indexing and increased the speed of each site. Once the site was optimized they began implementing keywords. they created their own content and started creating quality back links.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On site optimization was increased by over 20%. Key word rankings are being increased by 40 to 60%. Back links are being increased by 100%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sakshi Kesar is my project manager. She is very detailed and Organized. she communicates well about each company very specifically. She cares very much about the success of the website she’s working with. They're excellent at what they do, and I always feel cared for.

What was your primary form of communication with iMark Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The meticulous communication and reporting.

Are there any areas for improvement or something iMark Infotech Pvt. Ltd. could have done differently?

I would prefer that the time zone of communication be in my business hours instead of theirs.

BACKGROUND

Please describe your company and your position there.

Token is a marketing agency that services non-profits and charities making positive impacts in the world. I am one of the co-founders and currently CTO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iMark Infotech Pvt. Ltd., and what were your goals?

We leverage iMark for SEO services for many of our clients. All clients are generally focused on growth and improving their online presence

SOLUTION

How did you select this vendor and what were the deciding factors?

iMark offered the best prices, quality services, and cater to each project with a dedicated project manager

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

iMark supports over a dozen different projects for our agency for our clients. Each one has a wide variety of goals and requirements. But iMark leads the strategy and general ideation for all SEO campaigns we offer clients

How many people from the vendor's team worked with you, and what were their positions?

We have worked with over a dozen people from iMark, but usually worked with our dedicated project manager. Ranging from designers, developers, marketing experts, and their project management team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We always see amazing results with iMark. Better SERP rankings. improvement traffic, improved domain authority, and anything in that realm

Describe their project management style, including communication tools and timeliness.

We check in monthly and use a couple tools for streamlined communication. Ultimately we know and reach out to our project manager who is there for us 24/7 seemingly, whenever we need her. Namita is amazing!

What did you find most impressive or unique about this company?

The project management style and coordination of Namita & team were second to none. They are diligent, attention, responsive, and there for all our projects when we need them

Are there any areas for improvement or something they could have done differently?

Continue to improve your reporting and agency dashboard

BACKGROUND

Introduce your business and what you do there.

I'm the COO and co-founder of Centric, an activewear e-commerce brand. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iMark Infotech Pvt. Ltd.?

We launched in April 2020, and we wanted to work on our digital marketing campaigns. As a result, we needed a service provider to help us with our on- and off-page SEO campaigns. 

SOLUTION

What was the scope of their involvement?

iMark is working on our on- and off-page SEO campaigns, including our link-building efforts. They’re responsible for doing keyword research, where we target around 50 keywords to rank for. 

They’re writing guest posts for us to build links for the website. On top of that, they’re creating profiles for our company on various platforms to ensure we rank higher on search engines. 

What is the team composition?

I mainly interact with the account manager, who’s also in charge of keyword research and reporting. Other specialists are also working on website development, writing guest posts, and doing other things. 

How did you come to work with iMark Infotech Pvt. Ltd.?

I found them on Upwork, where I interviewed several vendors. I felt that iMark was the strongest of them.

They had great reviews, and the contract was straightforward: they would help us find high-volume keywords to rank for while doing competitor analysis to see which ones were relevant to our industry. Given that, we decided to go on a six-month contract with them. 

How much have you invested with them?

So far, we’ve invested around $5,000. We’ve renewed our contract, and each of the contracts costs around $2,500–$3,000. 

What is the status of this engagement?

We started working with them in April 2020, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We check out Google Analytics to see how we’re performing, and we’re currently ranking highly for the keywords we’re targeting. Right now, we rank first for keywords like “high-performance athletic wear” and “high-performance apparel activewear.”

How did iMark Infotech Pvt. Ltd. perform from a project management standpoint?

Although there were delays at first, our communication has improved. Initially, it took iMark a few days to respond to us. However, we believe that was only because of the problems caused by the COVID-19 pandemic. 

What did you find most impressive about them?

iMark delivers in terms of helping us rank highly for keywords that we didn't rank for in the past. On the other hand, we haven’t tried other SEO service providers, so we don’t know if these results are expected. 

Are there any areas they could improve?

No, there aren’t any. When we have issues, I simply complain to them directly, such as when we had problems in communication. 

Do you have any advice for potential customers?

Be clear of what you want to accomplish and what your goals are. They have a lot of services that you can use, such as running competitor analysis, keyword research, and updates on your website. It’s always good to ask them for those things. 

BACKGROUND

Introduce your business and what you do there.

We are a digital marketing agency that’s also part of a marketing network in the United States. We’re made up of 140 highly trained master consultants around the world. We do websites and SEO for our clients and we’re focused on strategic marketing.

I’m the president and founder of the company, and I have more than 20 years of experience in web development and design. I’m also one of the original founding members of an SEO organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iMark Infotech Pvt. Ltd.?

I have a niche to specialize in healthcare marketing, so I have a lot of small physician practices and the largest physician practice on the East Coast for vascular surgery. I also have podiatrists, plastic surgeons, physical therapists, and orthodontists as part of my clientele. I was looking for support, but I was still unsure if I could get the consistency and the commitment to excellence that I need for my customers.

SOLUTION

What was the scope of their involvement?

iMark Infotech Pvt. Ltd. provides SEO services for my customers in the healthcare industry. Initially, they started providing keyword research to a podiatrist customer, but now they’re doing that for all my customers.

Additionally, they also do quite a bit of content creation like blogging and link building for my website.

What is the team composition?

There are quite a few people working at different times. In the emails that I use on our project management software, Basecamp, there are as many as 15 people involved. However, I typically see about four people involved on a monthly basis who communicate with me. Although I only communicate through a team leader.

I know there’s a decent team working on my accounts. I don’t know what their specific titles are, but what I do know is they’re all digital marketing specialists. Because each one that I interact with knows exactly what they’re doing — I never have to correct them.

How did you come to work with iMark Infotech Pvt. Ltd.?

iMark Infotech reached out to us and seemed to have a really good presentation. We checked them out online and found that they have a legitimate presence, so I gave them a shot. 

I ignore most of the emails I get except for iMark Infotech’s. Mainly because they didn’t try to hide who they were. I get all these emails from "John Jones" or "Terry Smith @gmail.com", and I know that they’re foreign offshore companies trying to get me to respond. iMark Infotech was straightforward, saying that they’re one of the largest companies in India. I can tell that they have a handle on what they’re doing based on how they communicated through email.

They were upfront and honest about who they were from the start — and their prices are outstanding. I took the opportunity to increase my revenue with each client that I send them to save money.

What is the status of this engagement?

The ongoing partnership started in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Percentage-wise, I experienced a 40% increase in revenue by going with iMark Infotech over my previous supplier. What’s important to local SEO is to make sure that my clients get on page one of Google — and without exception, they manage to get them there with any customer I give them.

As I said, I’m an expert, so when something’s not right I can fix it right away. I wouldn’t advise my customers to do this if the team didn’t know what they’re doing — but they do a good job. They may need little guidance as there are some cultural differences that must be corrected. Sometimes they’ll select a term that’s totally unrelated in a keyword research, but that’s how it would be with anybody.

They are also uber-communicative. I hear from my team leader 2–3 times a week, I get weekly and monthly reports that I never ask for, and if anything significant happens such as a rise in recurring domains or rank, I get a notification on it. That high degree of communication is one of the things that makes me feel very comfortable about iMark Infotech.

How did iMark Infotech Pvt. Ltd. perform from a project management standpoint?

They perform very well. They use a lot of the same tools that I would use if I was doing the work. It’s clear and I recognize the tools from their reporting like SEMrush and other well-known SEO tools. That proves to me that they know what they’re doing because it takes time to ferret out those tools and pick the best ones. I already know what the best tools are because we vet all of them. Thus, it gives me more confidence when I see them using the tools that we think are number one in the industry.

They’re also very good with Basecamp. They send me all the documents through there, and it allows me to know what they’re doing on a daily basis. It’s a great tool and they use it well.

What did you find most impressive about them?

One thing that’s impressive is they’re willing to jump on a call any time it’s necessary. Despite the fact that it happens when it’s convenient for me to talk to them, which is usually at night. Their communication skills are also very good, so it’s comfortable doing business with them as an outsourcer.

Are there any areas they could improve?

No frankly, they exceeded my expectations. Their prices are great, they communicate well, and they do what they say they’re going to do. I don’t know what more you could ask from a good vendor.

Do you have any advice for potential customers?

My advice would be to answer them quickly and efficiently in Basecamp when they need something from you. The only time things start to go south is when I lag behind what they say they need. The best way to have them do the best job, is when they ask for something like reviewing keywords. If you get back to them right away, they will act immediately. If you don’t, they’ll wait for you.

They’re kind of polite. They’ll remind you and they’re never overbearing — but it delays the project. The only thing I have to complain about in this relationship, is that sometimes I’m too busy to get back sufficiently as I’d like to.