Hyperlink InfoSystem

BACKGROUND

Introduce your business and what you do there.

I'm the operations manager of Printing Limitless, a full-service printing and design company offering custom prints, signage, promotional products, and personalized gifts with a fast turnaround and a focus on quality and creativity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We hired Hyperlink InfoSystem to develop a fully customized e-commerce website to improve our online presence, streamline order management, and increase customer conversions. We wanted a scalable platform that could handle custom printing product options, bulk orders, secure payments, and a smooth user experience across desktop and mobile devices.Another key objective was to create a fast, SEO-friendly website that would help us attract more organic traffic and compete with larger players in the printing industry.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem handled the complete design, development, and deployment of the e-commerce platform. Their scope of work covered everything from UI/UX design and custom website development to backend management and third-party integrations.The main deliverables included a fully responsive e-commerce website, custom product pages with printing customization options, secure payment gateway integration, order and inventory management functionality, shipping and tax configuration, and a user-friendly admin panel for managing products, customers, and orders. They also implemented SEO-friendly architecture, optimized website speed and performance, and ensured the platform worked smoothly across desktop and mobile devices.In addition, their team assisted with testing, deployment, and post-launch support to ensure stability and a seamless customer experience. They were highly involved throughout the project lifecycle and provided technical guidance whenever needed.Hyperlink InfoSystem directly handled the development of several core modules and custom functionalities. One of the most important features they built was the custom product configuration and ordering flow, allowing customers to select banner sizes, materials, quantities, finishing options, and upload artwork easily during the purchase process.Their team also implemented the secure payment gateway integration, shopping cart functionality, order management system, shipping setup, and customer account management features. They developed the backend admin panel that allows our operations team to manage products, pricing, discounts, inventory, and customer orders efficiently.In addition, Hyperlink InfoSystem worked on performance optimization, mobile responsiveness, SEO-friendly structure, and overall UI/UX improvements to make the platform user-friendly and conversion-focused. They also integrated automated email notifications, inquiry forms, and tracking-related functionalities to improve customer communication and operational efficiency.

What is the team composition?

We worked with two teammates from Hyperlink InfoSystem.

How did you come to work with Hyperlink InfoSystem?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We spent around $10,000.

What is the status of this engagement?

We worked together from August 2025–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the launch of our website in February 2026, we started receiving customer orders within the very first week, which was a strong indicator that the platform was performing effectively from both a user experience and conversion standpoint. Since launch, we have successfully delivered more than 50 orders across the US, showing steady business growth and increasing customer trust in our brand.The website developed by Hyperlink InfoSystem helped us establish a professional online presence, streamline our ordering process, and improve customer engagement. We also noticed smoother order management internally and better responsiveness across devices, which contributed to an improved customer experience. Overall, the results exceeded our expectations, especially considering how quickly the platform started generating real business outcomes after launch.We saw a clear improvement in customer conversions after the new platform went live. Customers were able to place orders more easily, which helped increase inquiries and completed purchases within the first few weeks. We also saw better engagement on product pages and a steady increase in order value as customers explored more customization options.

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem managed the project professionally and maintained clear communication throughout the development process. Their team was responsive to our feedback, provided regular progress updates, and delivered key milestones on time. Overall, they successfully launched the platform within the committed timeline, and we were satisfied with both their project management and delivery process.

What did you find most impressive about them?

What impressed us most was their ability to understand our requirements quickly and deliver a highly professional e-commerce platform. Their team was responsive, technically strong, and always focused on providing practical solutions that improved both customer experience and our internal operations.

Are there any areas they could improve?

One area they could improve is allocating slightly more time for advanced testing before launch, especially for different device types, browsers, and checkout scenarios. Although the final platform performed well overall, a more extended testing phase could have helped identify a few minor adjustments earlier in the process.

BACKGROUND

Please describe your company and position.

I am the Founder of a sports platform

Describe what your company does in a single sentence.

A platorm to discover and join sports communities in the UAE.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• Develop the app for players, organisers.
• Web app for venues
• Web app for the admin panel

SOLUTION

How did you find Hyperlink InfoSystem?

Clutch Site

Why did you select Hyperlink InfoSystem over others?

High ratings

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The agreed scope of work, as outlined in the Hyperlink InfoSystem proposal for the Sports Ground Booking MVP, included the end-to-end design, development, testing, and deployment of a fully functional sports booking platform, covering mobile applications, web panels, and backend infrastructure. Key deliverables included: Development of iOS and Android mobile applications (Player & Coach) using React Native Development of Web-based Admin Panel and Venue Panel Full API development and backend infrastructure using Laravel and MySQL Implementation of core platform features, including: Venue booking system with payments and confirmations Coach discovery and booking Player matchmaking and social features (friends, chat, communities) Event and tournament creation and participation Real-time chat functionality using third-party SDK Notifications, ratings, and review systems Integration of third-party services, including payment gateway, SMS verification, chat SDK, and notifications Delivery of UI/UX designs, including app and web interfaces Execution of testing processes, including functional testing, UI testing, cross-platform compatibility, and end-to-end testing Deployment support, including App Store & Play Store submission and AWS server setup Delivery of a Software Requirements Specification (SRS) detailing feature behavior and system functionality Additionally, Hyperlink committed that: The product would conform to specifications, and any deviations would be corrected at their expense The system would be fully tested and meet functional requirements before delivery All defined features listed in the scope document would be considered part of the agreed deliverables, and anything not delivered would constitute incomplete work

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes and Project Results
The measurable outcomes of the project demonstrate significant underperformance against the agreed scope, timeline, and delivery expectations. Severe Timeline Overrun: The project was initially estimated to be completed within approximately 3.5–4.5 months, yet after 18 months, only a partially functional version of the application was delivered. Substantial Scope Shortfall: Even after 2 years of engagement, only approximately 60% of the originally agreed scope of work had been completed. A significant portion of core features and integrations outlined in the proposal remained either incomplete, missing, or not functioning as intended. Delayed Partial Usability: The application only reached a minimally usable state after 18 months, and this was achieved despite major gaps in functionality and required features. Lack of Proportional Progress Over Time: The rate of delivery did not align with the extended timeline. The additional time (over 6x the original estimate) did not result in full completion, indicating inefficiencies in execution and project management. Client-side Mitigation Efforts: The team was required to adapt operations, implement workarounds, and compensate for missing functionality in order to make the product usable, further highlighting the gap between expected and actual deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management, Timeliness, and Responsiveness Hyperlink maintained regular communication throughout the project, including weekly calls and status updates, and remained responsive in terms of attending meetings and acknowledging requests. However, this communication did not translate into effective execution or delivery. Failure to Deliver on Time: Despite consistent check-ins, project milestones were repeatedly missed. Deliverables were not completed within the agreed timelines, and there was no alignment between communicated progress and actual development output. Lack of Tangible Progress: While updates often indicated that features were “in progress” or “nearing completion,” the corresponding work was frequently not delivered or remained incomplete. This created a pattern where expectations were managed verbally but not fulfilled in practice. Reactive Rather Than Proactive Management: The project lacked clear accountability, structured milestone tracking, and proactive escalation of delays. Issues were not transparently addressed early, contributing to prolonged timelines and compounding delays. Mismatch Between Communication and Execution: Although the team was responsive in meetings, the actual development progress did not reflect the level of communication, resulting in extended periods with minimal or no meaningful deliverables.

What was your primary form of communication with Hyperlink InfoSystem?

Virtual Meeting

What did you find most impressive or unique about this company?

Good Sales team. Was able to sell me the world and kept following up. Huge team as well, but honestly just a bunch of clueless people with the amount of experience they are meant to have.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

Hyperlink InfoSystem could have improved by maintaining greater transparency around progress, timelines, and resource allocation. Setting realistic expectations and aligning commitments with actual delivery capacity would have significantly improved the outcome.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Aora Ltda

Describe what your company does in a single sentence.

Aora is a digital therapy marketplace connecting clients with licensed psychologists in Brazil.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• Build a fully functional therapy marketplace platform including therapist registration, client booking, payment processing, and video session integration
• Deliver within the agreed 3-month timeline
• Provide a production-ready platform to support business launch

SOLUTION

How did you find Hyperlink InfoSystem?

Online Search

Why did you select Hyperlink InfoSystem over others?

• High ratings
• Good value for cost

How many teammates from Hyperlink InfoSystem were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Hyperlink Infosystem to build a therapy marketplace platform from scratch. The agreed scope included: therapist registration and profile management with credential verification, client onboarding and matching flow, session booking system, payment processing, and integrated video call functionality. The agreed delivery timeline was approximately 3 months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable outcomes. After 14 months and USD $28,884 paid, the platform could not complete a single end-to-end user flow. A recorded live review session on March 10, 2026 — conducted with Hyperlink's own engineering team present — confirmed that core functions including therapist registration, client booking, payment processing, and video session were non-operational. The project never reached launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was consistently poor throughout the 14-month engagement. Key failures included:

Missed deadlines: The original contract committed to delivery in approximately 3 months (January 2025) and 14 months after, no functional delivery was made. 

Staff changes without notice: The project changed hands in order the company to gain more time, but nothing was solved. It kept dragging the project further and further. 

No quality assurance: Despite QA being contractually required, the platform was never tested end-to-end before delivery. Never during the 14+ months of the project, the software was delivered on a minimum functional way.

Failed live demo: On March 10, 2026, after 14+ months of long complaints and back and forth communication, a recorded live review session was conducted with Hyperlink's own engineers present. The platform failed at the very first step — therapist registration. After more than one hour, we could not complete a single end-to-end flow. Video calls, payments, and invoicing were never reached. The issues were acknowledged verbally by Hyperlink's engineers during the session. The recording is in my possession.

When escalated, the matter was passed to their legal department, which refused any refund citing a no-refund clause — while ignoring express written warranties in their own proposal guaranteeing on-time delivery and spec-conforming work.

What was your primary form of communication with Hyperlink InfoSystem?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their sales process was responsive and professional, which is what led us to select them. Unfortunately, this did not reflect the quality of project execution that followed.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

They did not deliver what was promised within the agreed-upon timeline. Honor the express written warranties in your own proposal — on-time delivery and spec-conforming work. Test the platform end-to-end before claiming delivery. Maintain consistent project ownership instead of cycling through multiple contacts with no handover. And when a client raises a legitimate delivery failure backed by a recorded demo, address it directly rather than routing it to a legal team to hide behind contract clauses.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Edu Carez. We’re building a marketplace for the education field where anyone can be a teacher or a student.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We started our idea in 2021 and needed to develop a mobile application and website to put them out into the world.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem has built an Android application and website targeted at our audience. We had an initial conversation to provide the scope of work and the points we wanted to cover with our idea. We aim to bring students and teachers together in one place, and they’ve understood our requirements.

What is the team composition?

We initially met with a sales manager. Since then, we’ve worked with an iOS developer, an Android developer, a backend developer, a website developer, a QA person, and a database engineer.

How did you come to work with Hyperlink InfoSystem?

We found Hyperlink InfoSystem at the top positions and reached out to them. 

How much have you invested with them?

We’ve spent almost $70,000.

What is the status of this engagement?

We began working with them in October 2023. They’ve completed the mobile application, and we plan to launch it by November 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been impressed with the quality of their work and their suggestions. We’ve provided them with our idea, but they’ve come up with suggestions for the marketplace. Overall, we’re happy with their services.

How did Hyperlink InfoSystem perform from a project management standpoint?

They use Jira as their project management tool. We’ve been happy with the budget; we’ve received more than we spent.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out to the sales and project managers.

What did you find most impressive about them?

We’ve been impressed by their process and supportive nature. If we come up with a new idea or correction, they’re happy to acknowledge it. Moreover, their engagement level is excellent. Everyone’s involved.

Are there any areas they could improve?

Their main improvement area is to widen their development team, but so far, so good.

Do you have any advice for potential customers?

Present your idea in a brief way so they can have more clarity.

BACKGROUND

Introduce your business and what you do there.

I'm the director of LDS Trust, which recently changed its name to LDS Research Foundation. Our company is an education-compliant organization that works with students to promote social innovation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed to develop a mobile application to interact with students. 

SOLUTION

What was the scope of their involvement?

We shared our Android app requirements with Hyperlink InfoSystem, which included three beta phases. The app consisted of an interface for students and web interfaces for college users and professors. The team also created an admin panel according to the provided specifications. I then had to scale up the requirements, and we started working on the same process. Hyperlink InfoSystem used Python to develop the app's frontend for Android and created an admin panel in the backend.

In the app, students enrolled and purchased activities and courses, and then they started working on related articles and practical aspects with the automated generation of certificates and reports. Hyperlink InfoSystem provided dedicated resources to code our application. The team also created two web interfaces needed for other franchise holders.

What is the team composition?

I interacted with 4–5 teammates from Hyperlink InfoSystem, including Uresh (Project Manager), Raj (Android Developer), and Parth (Lead Business Analyst). 

How did you come to work with Hyperlink InfoSystem?

I found Hyperlink InfoSystem through a Google search and placed an inquiry through their site. The sales team contacted me, and we started working together.
How much have you invested with them?

We spent around $45,000–$46,000 on the project.

What is the status of this engagement?

We worked with Hyperlink InfoSystem from September 2022–March 2024. We were waiting to get approval from the Google Play Store to launch our app. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hyperlink InfoSystem's project was successful. The impact of the Android development project conducted by Hyperlink InfoSystem was necessary, and their implementation model was highly appreciated. We had priorities on the software part because otherwise, the team's work reach would've been monotonous, and the technical work wouldn't been appreciated. 

Hyperlink InfoSystem implemented features according to requirements and corrected a couple of impediments we encountered during development after I highlighted the issues. The team delivered all the app edits I requested, and we were satisfied with the project's results. 

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem's delivery time was acceptable because there was a delay on my end in sending the requirement document. Considering the project was developed from scratch, the timeline was reasonable, and I understood that development projects take time. We extended the project timeline as per my requirements. We mostly communicated with the team via Skype and email.

What did you find most impressive about them?

I was impressed by Hyperlink InfoSystem's economic rates compared to other development companies. Additionally, the team delivered a user-friendly app. Other developers we've worked with were adamant about accepting changes or modifications. However, Hyperlink InfoSystem took it as a challenge and implemented the changes I requested. Overall, the team was agile and economical.

Are there any areas they could improve?

I'd suggest Hyperlink InfoSystem to integrate an AI segment or team to work with other technologies. I think it would be helpful for their business. 

Do you have any advice for future clients of theirs?

I suggest having a clear vision of your project's requirements before engaging with Hyperlink InfoSystem, besides a verbal speech. Prepare documentation with the vision for your project, and this way, Hyperlink InfoSystem will solve the issues quickly. This was helpful for my project.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Kitchen Curry, an on-demand catering company focused on serving universities, colleges, and schools. I started this idea with my brother, and through our services, users can pre-order food packets based on our daily menus.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Hyperlink InfoSystem?

We were doing all our operations manually and wanted a digital channel where users could order and pay for the food because we started contracting with several universities and colleges in Sydney.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem provides mobile app development services for our business. We've started the process by discussing the project with them, including our desire for Android and iOS platforms to cover most of the market. The team is also providing me with the app's UI/UX design, development, and deployment.

Regarding features, the platform allows users to receive notifications and a list of the ingredients we use, mention if they have some sort of allergies, and make online payments for their packages. I've also asked them to optimize the platform for future SEO marketing efforts.

We're currently focusing on the Stripe payment gateways and their customization based on our services. After that, we'll continue with the integration and deployment of the product based on the initial feedback and reviews.

What was the team composition? 

We've worked with a project manager, tech leads, and developers from Hyperlink InfoSystem's team, including Parth (Team Lead).

How did you come to work with Hyperlink InfoSystem?

We found Hyperlink InfoSystem through a Google search. We were in discussions with multiple companies because we were all set financially, but we wanted a quick, professional, and responsive partner to guide us through the process. I was completely new in this mobile app development business and still had a bit of a technical background. Hyperlink InfoSystem seemed like a good one-stop solution for my business needs.

How much have you invested with them?

So far, we've spent $68,000 with them.

What is the status of this engagement?

We started working together in October 2023, and the engagement is ongoing. We're about to complete the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hyperlink InfoSystem has successfully completed 95% of the project.

How did Hyperlink InfoSystem perform from a project management standpoint?

There have been delays on our end because we've been on business trips, and communication is difficult due to our limited access to the internet. Nonetheless, Hyperlink InfoSystem's development timeline is great, and the team is good at taking follow-ups and giving timely updates on the process, for which we're grateful. We're glad that the team has been completing everything on their side before we go off on our trips without missing a deadline.

Regarding communication, we use Jira, where the developers show me the product's demos, and the tech leads are in continuous discussions with me.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

I want to give a shout-out to Parth's work.

What did you find most impressive about them?

Hyperlink InfoSystem's team is professional and helpful, and they use a friendly approach to guide me in case we're going in the wrong direction. The team provides me with suggestions and solutions, which is something we're looking for in a vendor.

Are there any areas they could improve?

I don't think there's anything they can improve on. Their work quality meets our expectations.

Do you have any advice for potential customers?

I recommend that people work with them on development tasks because the team has expertise in the industry.

BACKGROUND

Please describe your company and position.

I am the CEO of The MESH Collective

Describe what your company does in a single sentence.

We are a Technology, Information and media company that is creatives

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyperlink InfoSystem to accomplish?

• We intended to improve our databases significantly in order to switch. For lesser projects, we also sought to replace the contractual developers we already had.

SOLUTION

How did you find Hyperlink InfoSystem?

• Online Search
• Referral

Why did you select Hyperlink InfoSystem over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Hyperlink InfoSystem were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Previously, our bespoke web application was developed in an environment, which was excellent for a startup. When we started to grow our business, though, we encountered problems. Hyperlink Infosystem took over to help us move. relational database system and modernize our current Rails-based app. In addition to the primary project, they offer continuing maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our database response times and page load times have significantly improved after working with them. That almost instantly helped us both with our users on the front end and internally on the back end. Anecdotally, we are able to work considerably more effectively thanks to the system, and the migration addressed flaws that we had been battling for years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The main developer kept us informed of his progress and did a fantastic job overseeing the project overall. He went on to elaborate on his technical procedures, which helped me to make sense of things. Both that and how simple it was to communicate stood out.

What was your primary form of communication with Hyperlink InfoSystem?

Email or Messaging App

What did you find most impressive or unique about this company?

Throughout the process, we were pleased with their degree of transparency. Another positive element of our relationship has been their speed of reaction. They've done an excellent job providing us with the options we'll need to grow our company going forward.

Are there any areas for improvement or something Hyperlink InfoSystem could have done differently?

Nothing springs to mind at the moment

BACKGROUND

Introduce your business and what you do there.

I’m the founder of FinnEko. We’re a fintech company that provides multi-currency seamless transactions for about 20 foreign currency exchanges.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed help with mobile app and website development.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem has created an application for iOS and Android. They’re currently working on the website. We initially touched base with them and presented our idea and brief. Hyperlink InfoSystem has come up with the solution we’re looking for.

Additionally, we’re already discussing developing another application that will launch by December 2024.

What is the team composition?

We’ve worked with approximately 10 people and the starting salesperson. The team includes mobile app developers, backend developers, testers, designers, and a project manager.

How did you come to work with Hyperlink InfoSystem?

I searched online for the top IT companies in the world. Hyperlink InfoSystem’s professionalism and level of engagement were tremendous.

How much have you invested with them?

We’ve spent around $90,000 in a year.

What is the status of this engagement?

We began the project in November 2022, and they finished the mobile application by June 2023. Afterward, we analyzed data and started the website in December 2023; the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re in a market that doesn’t provide multi-currency options, so Hyperlink InfoSystem has provided a tremendous solution. 

How did Hyperlink InfoSystem perform from a project management standpoint?

We’ve changed our business requirements, but they’ve delivered on time and remained proactive.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to highlight Kunal (iOS Developer) and Kushal (Project Manager).

What did you find most impressive about them?

Their supportive nature is what we like the most about them. They take care of everything and are very proactive and professional.

Are there any areas they could improve?

No, they’re incredibly professional and good for my business.

Do you have any advice for potential customers?

If you’re looking to work with them, prepare all the documentation; they’ll come up with a solution.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a transportation company I founded in 2020 with contacts we had from the industry. We now have a team of more than 50 employees and more than 40 clients for different kinds of transportation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

As a startup, we started our company with two employees and a manual data entry system. We received calls from contacts, and our system was very time-consuming; we worked more than 18 hours a day. We were working on a solution that was easy to manage. 

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem has developed a web management system and a mobile application for our drivers. The team is about to complete the first phase, and we'll finalize the second phase and launch the platform soon. 

We initially explained to Hyperlink InfoSystem the issues we were facing and how we managed our system. We had discussions for around three months, and after we came to a conclusion, Hyperlink InfoSystem provided a drawing of how the system would work. We're currently testing it with a few of our suppliers. 

What is the team composition?

Hyperlink InfoSystem has allocated one project manager who is our main point of contact. We also work with around six developers.

How did you come to work with HyperlinI'vefoSystem?
I contacted various service providers through an online search and after discussing with Hyperlink InfoSystem, we had an initial call and started working on a solution.
How much have you invested with them?

I've spent around $30,000 on this project.

What is the status of this engagement?

We began working with Hyperlink InfoSystem around a year ago, and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've enjoyed working with Hyperlink InfoSystem, and their work has helped our company. We manage our operations through the system they've developed and track work. We can track trailers and see where they're located. Our system is big, and I can manage my work with a few clicks. Hyperlink InfoSystem has provided a complete solution for our company's operations management. 

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem meets deadlines and stays on budget. The team has informed us about delivery dates in advance and let us know our system is a big project. We've increased the project scope, and the team has performed very well; it's worth our money. We have weekly meetings and a streamlined process. 

What did you find most impressive about them?

I'm mostly impressed by Hyperlink InfoSystem's project management. They're straightforward and deliver what they promise on time. We've added some functionalities to the system, and the team keeps us informed the entire time, and it works perfectly. I'm very happy with their work. 

Are there any areas they could improve?

I can't think of anything for Hyperlink InfoSystem to improve. 

Do you have any advice for future clients of theirs?

I recommend working with Hyperlink InfoSystem for any product you want to develop. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a printing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We realized that it was time for us to create an online business management platform for everything we do in our company. We wanted this platform to handle our processes, from order intake to order processing.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem developed a fully customized management system for our company. Initially, we had a conversation with them about our needs, and they just made it happen. Before starting the project, I had prepared a manual of what I needed this platform to do, so they used that information to build the platform.

As mentioned, this is a management system for our printing services. Everything starts when we receive artwork from our customers, who upload it to our platform. After that, we input the printing order details into our system so that we can keep a record of every order. This system is cloud-based.

What is the team composition?

We mainly worked with a manager from Hyperlink InfoSystem and another teammate. In total, we worked with around four members of their team.

How did you come to work with Hyperlink InfoSystem?

I found them on Google when looking for companies that could help us out. I contacted a few different companies and ultimately chose Hyperlink InfoSystem.

How much have you invested with them?

We spent around €9,000 (approximately $9,500 USD).

What is the status of this engagement?

We started working together around March 2023, and Hyperlink InfoSystem delivered the platform in October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our management platform is now ready to go and works perfectly. Therefore, our need was successfully fulfilled.

How did Hyperlink InfoSystem perform from a project management standpoint?

Hyperlink InfoSystem was very helpful and communicative. Most of our communication was through messages, which were replied to almost immediately; it was perfect. We also had some conference calls via Skype.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Hardik (Business Development Manager), Uresh (Project Manager), and Viraj (Software Engineer).

What did you find most impressive about them?

I can’t think of anything specific to highlight about Hyperlink InfoSystem. Everything was perfect, from the way they helped me to the way they understood the project, made changes, and kept a weekly communication. After launching the first version of the system, I requested some changes, and they implemented them immediately. Overall, we were very satisfied with their work.

Are there any areas they could improve?

I can’t think of any areas of improvement for Hyperlink InfoSystem.

Do you have any advice for potential customers?

Trust them. Whatever the challenge is, Hyperlink InfoSystem can definitely find a solution.