Hyperlink InfoSystem

BACKGROUND

Please describe your company and your position there.

I am the CEO of GOLF GRUB LLC. It is a mobile ordering application for golf courses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

We wanted to develop a mobile ordering application for golf courses, and Hyperlink InfoSystem helped GOLF GRUB LLC develop the admin panels, mobile user application, and employee application.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched reliable and credible application developers and found Hyperlink InfoSystem. We decide to hire the company based on credibility and customer service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed our vision with the app from developing an easy and accessible platform for golf users and employees alike to use. It also included an admin panel for the CEOs to use to see course earnings, downloads, etc. Hyperlink stay in complete communication throughout the enter process, every step of development was discussed about how to use and what features were installed. The applications were created both for IOS and android.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager , Kushal, was the lead on the GOLF GRUB project. Also involved was his team while developing the mobile application.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had more the 40 downloads of the mobile application in 3 months, as well as 10 downloads of the employee application l. The users that have downloaded have given great feedback about using the application.

Describe their project management style, including communication tools and timeliness.

The project manager was easy to communicate with and have very good response when services were asked.

What did you find most impressive or unique about this company?

The mobile app complexity and time management was outstanding. All our needs were met in an impressive time and consistency. The simplicity of the format makes it very easy for the users to understand the flow.

Are there any areas for improvement or something they could have done differently?

Status reports over progress throughout the development would’ve been better over scheduled Skype or Zoom calls.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of a tech startup. We’re building a social network that focuses on connecting New York on a deeper level. It helps people find their communities across the city and share experiences with their friends.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We were trying to find people to develop our platform because we weren't technically savvy. We just knew how to work on some design aspects, but we didn’t know anything about backend programming.

Therefore, we needed a team that could get the job done at an affordable price. We didn’t want to hire multiple freelancers; it implied less efficiency, higher costs, and more time constraints. We also didn’t want to hire a development team in the US because it would’ve been very expensive. Hiring overseas was the best option for our budget.

SOLUTION

What was the scope of their involvement?

In the beginning, we had a clear idea of how we wanted the platform to look and operate. We did a lot of the UX/UI and gave Hyperlink InfoSystem our prototypes and documents detailing all the features we wanted. Then, they completed everything they could. If there were any technicalities that needed alternative solutions, they assisted us in finding the best option and best ways to implement it. Overall, they took whatever we showed them and created it with their development team.

If we’d traditionally built the product, we would’ve started with the basics, put it out there, got feedback, and implemented it and the data we received. However, we didn’t build it, so we had to go through an alternative route, working with Hyperlink InfoSystem on features and things we wanted to improve or take away. Since we still want to ensure the product is the best for our users, we’ll have to go through the process of building and getting feedback.

Our platform is currently just iOS-based. They have backend engineers assigned to the databases. Also, frontend engineers are doing a lot of designing and Swift and Xcode programming to ensure that our UX/UI is appropriately done.

What is the team composition?

Much of our development time took place when the COVID-19 pandemic was starting to take off, so they were working from home. Therefore, we never got a good read on how many people were on our project; we probably interacted with 6–7 of their people. In general, we worked closely with their project manager and one of their iOS developers.

How did you come to work with Hyperlink InfoSystem?

Hyperlink InfoSytem had the best reviews. We used Clutch to get some feedback and spoke with them directly to get a few of our questions answered. After all our research, they were the right option for our project at an affordable price.

How much have you invested with them?

We’ve spent around $30,000 so far.

What is the status of this engagement?

We started conversations in 2019 but started working together by September 2020. We plan to continue working with them until we find our fit in the market.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our users are really impressed. We’re a new company, but our app seems mature. It makes people think that we’ve had this platform running for years. Hyperlink InfoSytems has done an excellent job building a proper infrastructure for the platform. We get a lot of praise for how functional it is and how well it works, which was the biggest thing for us.

We don’t have any metrics at the moment because we’ve been showing the products in the market just to get feedback. However, people say they don’t see the same issues with other new platforms, such as constant bug crashes. Also, we have proper UX flow, and many users say that it's a neat app.

How did Hyperlink InfoSystem perform from a project management standpoint?

Due to the time difference, I try to be as prompt as possible and make myself available for any questions they may have. Once we explain things, they understand them pretty well and can deliver on what we want.

A lot of our communication is through calls and emails. We usually communicate over Skype.

What did you find most impressive about them?

The best part of working with them has been the app's quality. We’re not worried about problems that typically occur in app development projects. Hyperlink InfoSystem gives us a sense of security, and if problems arise, they find solutions.

Are there any areas they could improve?

The only thing I can suggest is that they become a little more diligent with testing. It might be a bit more related to my project because it’s probably one of the longest ongoing projects so far.

Through the development process, there are times when we'll get a build and have a problem occur from the previous build that we just had, so it'll take months to get from one bill to the next. Overall, I think it’s an issue more related to my platform. Other than that, I'm pretty sure they don’t take as long for other platforms. 

Do you have any advice for potential customers?

For any company building something for you, a lot of the ownership is on you. Do your due diligence to make sure that the platform or app is being built the way you want it. You have to put in the work to lay out the foundation for the platform.

Once you have a clear idea of what you want to bring to the market, that’s when you should communicate with Hyperlink InfoSystem and see what they can do for you. Treat the interaction with them transactionally so that everything is clear on both sides and things are done efficiently. Also, come with a clear idea and as much information as possible to maximize your time and decrease your costs.

Finally, be prompt with your communication with Hyperlink InfoSystem if you decide to work with them. If you don’t have an in-house team, I advise people to go with them because they deliver good quality.

BACKGROUND

Introduce your business and what you do there.

I’m an investor at Global Luxury, a real estate company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I needed help with web and mobile app development.

SOLUTION

What was the scope of their involvement?

To begin, we provided Hyperlink with a clear concept of what we needed. Our in-house team came up with rough sketches of the app, which we then turned over to Hyperlink for further design and implementation. 

They built the native application for iOS and Android devices and also made our website responsive for phone viewing. The backend of the site was built with Python, and they’ll be hosting and maintaining the site after launch. All testing was done internally on their end.

Hyperlink is now helping us with social media marketing in order to attract users to our platform. They’re developing an SEO strategy and will be providing branding services on top of creating blogs and promotions.

What is the team composition?

We’ve worked with around 12–14 front- and backend developers, design architects, and database management specialists. I mostly interface with the project manager and team leaders.

How did you come to work with Hyperlink InfoSystem?

I found them on Google and through Clutch. I connected with around nine other companies before ultimately choosing them. They just had a strong portfolio, used good technologies, and communicated well. 

How much have you invested with them?

I’ve invested around $150,000.

What is the status of this engagement?

Our partnership started in April 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hyperlink has provided a great solution to make the application more user-friendly. I’ve come to really trust their suggestions. 

How did Hyperlink InfoSystem perform from a project management standpoint?

Their communication and ability to follow the deadlines and budget have been amazing. They always inform me ahead of time if they need extra time to resolve a technical issue. We communicate via Zoom, WhatsApp, and Skype, and we manage the project through GitHub and Zoho.

What did you find most impressive about them?

There aren’t any communication issues. I’m quite impressed by that. 

Are there any areas they could improve?

No, I don’t have any constructive feedback. I’m very happy with them. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of Transcending Black Excellence, a multifunctional company. We finance businesses and we also provide advertising and marketing services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

I wanted to develop a platform where we could market and promote black-owned businesses to the public.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem developed our platform. After some discussion, they sent me an outline of my goals and required functions for the app to make sure we were all on the same page. 

I don’t know what technologies they used, but they integrated different APIs and built the app for both iOS and Android devices. We’re now in the final stages of the project, and after I provide my review and feedback, we’ll have a polished final product. 

What is the team composition?

I work with the project manager, the sales manager, and a couple of technicians.

How did you come to work with Hyperlink InfoSystem?

I searched online for app development companies. When I came across Hyperlink, I looked into their previous work and customer reviews. After considering their price and technical expertise, we ultimately chose them over other companies.

How much have you invested with them?

We’ve invested $48,000. Once the project is completed, we’ll owe them an additional $3,000.

What is the status of this engagement?

Our ongoing partnership began in April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Though I still need to see the final product, I’ve been very happy with the entire process. They’re a good company to work with, and they’ve adhered well to their promised timelines.

How did Hyperlink InfoSystem perform from a project management standpoint?

We communicate through WhatsApp and Zoom.

What did you find most impressive about them?

They’re very receptive to our questions and change requests. If we have any concerns, or if there is an issue with the app, they’ll immediately attempt to correct it. They often get back to me within the same or next day.

Are there any areas they could improve?

They shouldn’t assume that everybody is technically knowledgeable about app development. When they spoke of APIs, I had no idea what that was. It would be good for them to gauge how tech-savvy their client is first and educate them if needed.

Also, the iOS version of the app can only be reviewed on my device, so if I need someone else to do it, I will also need to hand them my phone or iPad. They might need to see to that as well. 

Do you have any advice for potential customers?

Ask them to give you an overview of the process and seek a list of what you need to provide in order for them to complete the app. 

BACKGROUND

Please describe your company and your position there.

I am Head of Sales and Marketing at Ansure - Insurance agency based in Ahmedabad, India. I handle all marketing and sales activities at Ansure. We are one of the most reputed companies for insurance in Ahmedabad. To make insurance process easy, we are planning to launch digital solutions for our agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

Everything worked well from initial discussion to development and as per our requirements. We were in discussion with Hyperlink InfoSystem's team on regular basis to get updates on our product. They have a wide experience on digital platforms that help us to get the best solution for our needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

With a rough idea of the digital platform, we were searching for the best IT company to build it. One of our team members heard their Radio ads and shared details with us. They are a popular IT company for web and app development in our city. We have researched for their experience and found quite good in the industry. We have approached 5 to 6 vendors from India and hired Hyperlink InfoSystem.

Describe the project in detail and walk through the stages of the project.

We have contacted them with the raw idea of the platform. They provide a short questionnaire doc, which is filled by our team. Based on the doc, they discussed every feature with us and suggested improvements in the idea where needed. After that, they prepare detailed scope of work before signing the final contract that includes almost all features of our platform.

How many resources from the vendor's team worked with you, and what were their positions?

After signing the contract, they assigned us project manager and account managers for our project. We were working with a team of more than 17 developers. Then as per our project requirement, they assign other resources, including senior Android and iOS developers, Frontend developers, backend developers, web and UI/UX designers, and QA testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It's a very early stage to see the success so far our team is very happy with the outcome.

How effective was the workflow between your team and theirs?

They send us updates weekly or biweekly based on the task and never miss any timelines. Every allocated resource works hard to deliver bug-free solutions in time and within budget.

What did you find most impressive or unique about this company?

The expertise and knowledge of their team impressed us. Their work ethic and commitment to delivering the tasks are also impressive.

Are there any areas for improvement or something they could have done differently?

From SRS till Development, everything was smooth. We are not suggesting anything as they did their best to match our expectations, and we are satisfied with the final solution.

Do you have any advice for potential customers?

Discuss your idea and ask questions if you have any queries. It will be good for both to understand the idea and build the solution. I highly recommend Hyperlink InfoSystem for any tech requirements.

BACKGROUND

Please describe your company and your position there.

Shwoop is an amazing race app that gets University students to meet each other on campus - a cross between a social media and a game

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We needed senior developers to help us with challenging and complex issues on our mobile app as our current team needed help. We needed a quick turnaround and a team of people that were willing to help out really quickly

SOLUTION

How did you select this vendor and what were the deciding factors?

After being referred to Hyperlink by a friend and having an interview with the developers and a senior account manager, it was clear that Hyperlink Infosystem were a professional and reputable company willing to work qiuckly

Describe the project in detail and walk through the stages of the project.

The first stage was understanding the current code base of the Shwoop app in which the Hyperlink Infosystem developers worked alongside our own developers to familiarise themselves with the codebase The second stage was to help us to make updates of the app and push them as quickly as possible onto the app store

How many resources from the vendor's team worked with you, and what were their positions?

I dealt with 5 people Harnil Oza - CEO Deepak - Senior Business Developer Bhaumik - Project Manager and Senior Developer Atul - Senior Frontend Developer Shaubham - Senior Backend Developer (Node JS)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The hyperlink team were enthusiastic to take on the project and asked many questions to familiarise themselves, they also worked over the New Years break period in order to help us meet our deadlines. It was clear that they had deep expertise and they even managed to help us write documentation for our onboarding process as we didn't even know that we had extra errors with our app which was very useful

How effective was the workflow between your team and theirs?

The hyperlink team was willing to work earlier hours than agreed upon to help match our timezone which was fantastic. We integrated them into our slack channel for easy and fast communication in which they were very responsive, their English was very good as well!

What did you find most impressive or unique about this company?

I was incredibly impressed that Harnil (the CEO of Hyperlink Infosystem) was happy to accommodate me whenever we wanted to discuss extra things - for someone that runs a 500+ person company, the fact that he makes the time to speak to individual clients is incredibly impressive! I was initially hesitant with outsourcing but I'm fine now, I was surprised with how honest and transparent they were

Are there any areas for improvement or something they could have done differently?

Nothing to improve on, I've already scheduled a meeting with them in April to discuss extra engagement we can do with them!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO in charge of technological aspects of the company. We’re in the orthopedic industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hyperlink InfoSystem?

We needed helping creating an app.

SOLUTION

What was the scope of their involvement?

Hyperlink InfoSystem reviewed our needs and we established a contract of what we wanted to achieve. After that, we went through a design stage and then moved onto development. Hyperlink’s team was generous enough to let us go back and change some aspects of the design at no extra cost. They took everything we organized and included it in the app’s code, including all our 3rd-party integrations, like our payment tool.

The main feature of the application is a scanning functionality where users can scan a certain area. It was very hard to implement, but we had strong connections between our respective development teams. There are also e-commerce functionalities and product integrations.

The apps are for iOS and Android and built in Java.

What is the team composition?

Deep (Team Lead) was our project manager; he took me through a process. There was also an iOS resource, an Android resource, and a QA tester. There have been 4–5 people in total.

How did you come to work with Hyperlink InfoSystem?

I found them on Clutch, where they were highly ranked. The work on their site was good, and we had a strong connection when we started talking. It seemed like I could trust them.

How much have you invested with them?

We’ve spent around $22,000.

What is the status of this engagement?

The project has been ongoing since June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There were a couple of design flaws, but the development was very good. We didn’t define some of the design details well enough on our side to start.

How did Hyperlink InfoSystem perform from a project management standpoint?

They took charge of the project, which meant that I didn’t have to be too involved, freeing me up to focus on my responsibilities. Hyperlink’s team keeps me updated and sends items to me for approval; and if I don’t like them then they’ll do it again.

The project took six months where we though it would take 2–3, but the delays were caused by approvals and technology on our side. Hyperlink has been responsive and helpful throughout the project.

Every time I needed to talk to the development team or anyone specific, I received a fast response. I had a lot of questions about my business that weren’t directly related to the project, but to my business at large, and they would always jump on a Zoom call to answer them.

What did you find most impressive about them?

It’s hard to say as this was my first time building an app, but I would choose Hyperlink again based on my trust in them and their professionalism.

Are there any areas they could improve?

Every company has room to evolve a bit, but there’s nothing specific to improve.

Do you have any advice for potential customers?

Communication is key; it’s most important to be direct and specific about what you want to achieve.

BACKGROUND

Please describe your company and your position there.

I am the founder of retail channel, which provides the best shopping experience for people in the USA. We have multiple vendors registered that offer their products on our platform. Since 2017, we have been working in this industry and have delivered more than 1 Million orders. We are mostly operating into B2B and not B2C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

We want to develop Salesforce integrated ecommerce ERP & app to make our process easier and perform all operations after order in a hassle-free way. Earlier, we had a website for users to purchase products. To improve user experience and reach more users to grow our business, we got an idea to develop an app that will boost our sales.

We need the Salesforce commerce cloud to improve the shopping experience of our users and track all order details from multiple channels in one platform. We have also used Salesforce Pardot for email automation.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have discussed the idea with my team to find the best app development service providers to build the solutions for our requirements. One of my associates came with 5 firms based in India and the USA. We analyzed their presence in the industry and reviewed their client experience on Clutch, Google, and other leading reviews and rating platforms.

Our team also reached all of them to discuss our requirements, budget, and timeframe. After almost 15 days of research, we have finalized Hyperlink InfoSystem as our development partner for this project. They understand our requirements and suggest some of our solution's major improvements that work well for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with an analysis of our requirements, the Business Analyst team helped us with the Scope of Work and all other documents. They discussed with our team to understand our requirements for the first stage. Then they prepared a plan to build the app and suggested technologies, and some changes in our requirements perform our operations more easily. After the first stage, their design team helped us with UI/UX and the prototype of our app. After multiple revisions, the development stage is finally started.

More than 16 people are working on our requirement to build Android & iOS native apps, Salesforce and a backend admin panel. Once development is done, their QA team tested our apps multiple times to get bug-free solutions. The project manager helped us throughout the process and provided quick solutions for our queries.

How many resources from the vendor's team worked with you, and what were their positions?

We have hired one project manager, two iOS developers, two Android developers, one Backend developer, four Salesforce developers, two UI/UX designers, and QA testers etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still waiting for the outcome. But so far, we are very satisfied with the deliverables.

Describe their project management style, including communication tools and timeliness.

Our key contact point is project manager throughout the process. We coordinate with him and get updates on process regularly over Skype call weekly. They use Zoho project management tool to manage all process and discuss queries.

What did you find most impressive or unique about this company?

Project completed on the given deadline and with a given budget. We are very satisfied with the quality of the delivered solution. Support from Project Manager and Salesperson is very impressive for us all time.

Are there any areas for improvement or something they could have done differently?

At the start of development, we had some issues with the process that took more time than expected. But management guided me and my team with the flow, and everything worked smoothly. I had experiences with software companies in past and usually software projects are delayed. What matters is the quality at the end.

BACKGROUND

Please describe your company and your position there.

I am the owner and Founder of J&D Barber and Beauty Shop. We are Chain of the Reputed Beauty Shop owners in USA. We Provide all kind of beauty services for our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem?

We Wanted to Develop A beauty app with Ecommerce Website as well as Booking feature. Our Features include the following:

1. Appointments
2. Leaderboard
3. Online Waiting List
4. Digital Consultation Form
5. Loyalty Reward Scheme
6. Gift Cards
7. Salon Marketing
8. Online Booking
9. Salon Booking Software
10. Ecommerce Website

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the vendor after Evaluating almost 15 Vendors from Clutch.co We selected Hyperlink Infosystem because they really had a good knowledge in Mobile apps they already had developed many many Beauty and Cosmetics app before.

Describe the project in detail and walk through the stages of the project.

We had a team of IOS Developers, Android Developers, Project managers QA as well one support manager. We started with the designing of the entire product and once that was finalized me and my team approved the designed and development on every stage. We really didnt had any difficulty with them, Only delay was that the project assignment took almost 2 weeks after the contract was signed, We are overall very happy with the teams output.

How many resources from the vendor's team worked with you, and what were their positions?

iOS Developers ,Android Developers Project managers, QA Engineers , Server Admin. I think there was a team of 8-10 developers including designers on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project really went on great and we have no issues as of now.

How effective was the workflow between your team and theirs?

Team coordination was really great .We were regularly updated about the progress of project through weekly Skype meetings as well as Zoho Project management software in which both teams were on the same page. They are really professional to work with. They really have a good understanding about the work that they're doing.

What did you find most impressive or unique about this company?

They were really very very quick to understand the requirements and deliver the solutions. We could easily communicate directly through whats app or skype whenever required, When you work with any offshore company its difficult to work because of the time zones but in our case i feel we never had any sort of issues with that.

Are there any areas for improvement or something they could have done differently?

I think the testing team was a little bit slow but thats okay if the end product is really good.

BACKGROUND

Please describe your company and your position there.

I am the Vice president of innovative design products company based out of EUROPE. I handle the US operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Hyperlink InfoSystem, and what were your goals?

We needed a website as well as mobile with well-designed, Developed and bug free functional development. We wanted the app to be compatible with IOS, Android as well as all mobile and web platforms.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Hyperlink Infosystem after a long technical discussions. We were highly impressed by their previous work. One deciding factor with Hyperlink Infosystem was they provided website development which can support all browsers including internet explorer, Now a days not all websites operate on all browsers this really helped us to choose them. We developed mobile app as well as website with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work Includes Mobile App Development, Website development webpage design , and connecting to our own Azure servers. Hyperlink Infosystem had really great expertise in developing API which can talk with our server which really helped us not to migrate lot of things and saved our time.

How many resources from the vendor's team worked with you, and what were their positions?

There was a team of 14 Developers working including project managers, App Developers, Web Developers, Backend Developers, Azure architect, QA Business Analyst. We really enjoyed working with them .

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With in 3 months we got our website completed and it took almost 6 months to develop the app. We were very satisfied with the outcome of the project. Still we are working on adding more features with the company. We really like the App design as well as web it looks very professional.

Describe their project management style, including communication tools and timeliness.

They used to Communicate in Zoho project management tool, They were very responsive and on time, We use to communicate more on whats app and Skype for quick communication.

What did you find most impressive or unique about this company?

The team understands the project very well, and they've given us brilliant designs that we're proud of. In any successful app the UI UX is key factor.

Are there any areas for improvement or something they could have done differently?

I think they are really good maybe the time difference but i feel that's not in their hands.