Express Virtual Assistant

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Northaxis Truck Repair

Describe what your company does in a single sentence.

North Axis Truck Repair is a commercial truck repair company providing reliable maintenance and roadside support services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired the company to streamline our administrative workload, handle customer inquiries, and improve scheduling efficiency so we could focus more on core repair operations.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included managing incoming calls and emails, scheduling service appointments, maintaining customer records, and providing basic customer support. They also assisted with data entry and follow-ups to ensure no leads or service requests were missed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a noticeable improvement in response times and customer communication. Appointment scheduling became more organized, and we experienced fewer missed calls and lost leads, which positively impacted our overall workflow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and efficient. The team was responsive, communicated clearly, and consistently delivered tasks on time without delays.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and ability to quickly understand our business needs stood out. They were proactive and required minimal supervision once the workflow was established.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Overall, the experience was very positive. One area for improvement could be offering more proactive suggestions for process optimization early in the engagement.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Strategiczni.pl

Describe what your company does in a single sentence.

An SEO/SEM agency specializing in broadly defined online marketing. We specialize in website positioning, AdWords, and Facebook advertising.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We initially hired Express Virtual Assistant to assist with customer support. With time, we added taking care of our social media to the list of their responsibilities. Right now, they also handle a significant portion of our project and process documentation.

SOLUTION

How did you find Express Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Express Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As we have users around the globe, we have a dedicated team that answers our users’ questions via email. They also escalate more serious cases directly to our team, so we can deal with issues that require product updates or an even deeper knowledge of our app. Our ticket volume varies throughout the year, with a massive increase during the holiday season. Our team speaks 19 languages English, Spanish, Portuguese, French, German, Korean, Japanese, etc. We have consultants from Ukraine, Brazil, and the Philippines. Through the years of our cooperation, the team grew in size several times. First, they were only taking care of our customer support, but soon they also started helping us in other areas as well including process documentation and escalated or complex cases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a large professional support team our users can turn to if they have issues while using our products. After we gave Express Virtual Assistant additional responsibilities, we started having more time to focus on our department strategy and on improving processes on the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We primarily communicate via Slack, email, and regular meetings. Our contacts at SYA are very proactive with their communication of any team-related updates, and are very available for questions and requests that may come up.

What was your primary form of communication with Express Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to learn and work with new things and new tasks. They're always ready to help and take on new things and responsibilities. We've consistently been able to deliver best-in-class support to our customers, in large part due to the professionalism and caliber of the SYA team.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

In my time working with Express Virtual Assistant, I have not had to work with their team on significant improvement areas. They are very good at what they do!

BACKGROUND

Please describe your company and position.

I am the Manager of Grand Traders

Describe what your company does in a single sentence.

Grand Traders is a trading and supply company focused on delivering quality products and efficient services to its customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to manage our administrative workload, handle data entry tasks, and improve overall operational efficiency so we could focus more on business growth.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included handling daily administrative tasks such as data entry, document organization, email management, and maintaining accurate business records. Their virtual assistants ensured that all information was properly updated and structured, helping us maintain a smooth workflow. These services are part of their broader virtual assistant offerings designed to improve productivity and reduce manual workload.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed a significant improvement in data accuracy and internal organization. Tasks were completed faster, and our team saved considerable time, allowing us to focus more on core business operations and client handling.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and reliable. The team communicated clearly, responded quickly, and consistently delivered tasks on time, which made the collaboration smooth.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and ability to handle tasks with accuracy and consistency stood out. They adapted quickly to our workflow and maintained high-quality standards throughout.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Overall, the experience was very positive. It would be helpful if they provided more detailed reporting and performance insights to further enhance transparency

BACKGROUND

Please describe your company and position.

I am the Director of Saihaj Tax Service

Describe what your company does in a single sentence.

Mousammann is an online business that provides digital services and manages multiple online operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to help us manage daily administrative tasks, handle emails, and support our online operations so we could focus more on growing the business.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included email management, data entry, internet research, calendar scheduling, and general administrative support. They also helped organize our business documents and assisted with routine operational tasks to improve our workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with them, we were able to save several hours each week on administrative tasks. Our internal processes became more organized, and our response time to clients improved. This allowed our team to focus more on strategic business activities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very good. Communication was clear, and they delivered tasks on time. They were responsive and always ready to make adjustments when needed.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing was their professionalism and reliability. Their team was very responsive and understood our requirements quickly.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Pact For Peace

Describe what your company does in a single sentence.

PACT for Peace is a nonprofit organization dedicated to supporting peacebuilding initiatives, community programs, and advocacy efforts that promote collaboration and positive social impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We engaged Express Virtual Assistant to assist our team with administrative and research tasks so we could dedicate more time to program development and community outreach activities.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The collaboration involved virtual assistant support for research, data organization, and general administrative tasks. Their team helped gather relevant information for projects, maintain organized records, and support routine operational activities that are important for nonprofit program management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, our internal processes became more organized and our team was able to allocate more time toward strategic initiatives and community engagement efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistent and well structured. The team remained responsive and delivered tasks within the expected timelines, which made coordination easy for our staff.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their adaptability and willingness to understand the needs of a nonprofit organization stood out. They were able to provide practical support while aligning with our workflow and priorities.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Nav Jewelers Vi

Describe what your company does in a single sentence.

Nav Jewelers is a jewelry retailer specializing in fine jewelry, custom pieces, and customer-focused sales and support for local and international clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

We partnered with Express Virtual Assistant to handle customer calls and inquiries so our in-store team could focus more on sales and assisting customers visiting our showroom.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement involved providing call center support for our business. Their team handled incoming customer calls, responded to inquiries about products and services, assisted with appointment scheduling, and ensured customer questions were addressed promptly. They also helped route important inquiries to our internal team when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the additional call center support, we were able to respond to customer inquiries more efficiently and reduce missed calls. This improved communication with potential customers and helped maintain a better overall service experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was smooth and well coordinated. Their team remained responsive and ensured that all tasks were handled according to the agreed schedule.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism when interacting with customers stood out the most. They represented our business well and maintained a friendly and helpful communication style with callers.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Hurst Child Care

Describe what your company does in a single sentence.

Hurst Childcare is a childcare center providing a safe and supportive environment for children while offering early learning and development programs for families in our community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

We hired Express Virtual Assistant to help us manage administrative tasks and data entry so our staff could focus more on childcare services and daily operations within the center.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Express Virtual Assistant team provided support with administrative assistance and data management. Their responsibilities included organizing digital records, updating databases, managing documentation, and assisting with routine administrative tasks to help streamline our internal processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, our administrative workload was reduced and our records became more organized and easier to access. This helped our team operate more efficiently and spend more time focusing on childcare and parent communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well organized. Communication was clear throughout the process and tasks were consistently delivered on time according to our requirements.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and ability to quickly understand our workflow were impressive. They adapted well to our requirements and consistently provided reliable support.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Founder of WLLNSS

Describe what your company does in a single sentence.

WLLNSS — AI-driven workforce health & wellness system for tech companies. WLLNSS brings together modern health, mental wellbeing, and fitness technologies into one integrated solution that continuously assesses employee needs and builds personalized wellness journeys. Behind it is a global network of hundreds of doctors, psychotherapists, and healthy lifestyle experts. It works globally, without territorial limitations, allowing companies to support employees wherever they are. For HR teams, this means less operational complexity, fewer scaling challenges, and a more manageable approach to workforce health. Over time, the system can also evolve into a more comprehensive, insurance-grade benefits model. At its core is a data-driven approach to reducing productivity loss caused by presenteeism — one of the most underestimated challenges facing modern companies. And this is not about increasing company costs. On the contrary, it can be several times more cost-effective than many of the systems companies use today, while replacing fragmented solutions instead of adding yet another layer. All of this is already possible with WLLNSS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• Answer phones Sort spam Email me call logs to follow up on

SOLUTION

How did you find Express Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Express Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answered calls to find out what vacations callers were interested in so we can follow up to quote sail price.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having a ai receptionist to answer call and be the voice on phone to free me up for other tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Express Virtual Assistant team has been very collaborative.

What was your primary form of communication with Express Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their AI receptionist is very good. When trialing it i was impressed with accuracy of call and notes sent in email.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Wish they could text call summarizes instead of email.

BACKGROUND

Please describe your company and position.

I am the Founder of SZTYLERY

Describe what your company does in a single sentence.

Sharing is the same as connecting. How do we know this? Because when you share passions, work, thoughts, or life, then that sharing unites. It unites. Characters, goals, expectations, and experiences. Like us at Sztylery. We are Karolina and Kuba. Sztylery.com. We combine sensitivity with curiosity. And the certainty of experience with a diversity of concepts. Always strong and essential in form. Like espresso. We've been creating for years. Projects for fashion and healthcare brands. Corporate and employer branding projects, as well as activities for individuals. From strategy to summary and vision for the next steps. As an agency, we draw from experience. Marketing, business, but also socially engaged and personal experiences. Creativity is combining seeds that have escaped the bag of standards to create surprising connections. Its measure is the emotion when a campaign's message reaches and affects the senses. And the desire to take in more. Regardless of the medium, time, or recipient. It's not madness to keep doing the same thing and expecting different results. It's crazy to tackle this without coffee. Services include: - Video - Photo - Branding - Communication Strategy - Event - CSR & Wellbeing - Animation - Creative Concepts - Employer Branding - Consulting Marketing - Website.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• Provide high quality call answering services to Co-Op members.

SOLUTION

How did you find Express Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Express Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a Co-Op vendor partner, Express Virtual Assistant is an intake resource for law firms and medical practices across the United States and Canada. When a business needs to improve its intake process, Express Virtual Assistant services are one of the first recommendations that Co-Op project managers make. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Co-OP members report satisfaction with Express Virtual Assistant services. We have also worked on co-marketing collaborations with the Express Virtual Assistant team, to great success. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Express Virtual Assistant is always on top of deadlines and enthusiastic in their customer service. They take feedback well and ensure that we are kept up to date on new opportunities. 

What was your primary form of communication with Express Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service and communication are consistently good. 

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

All businesses have an obligation to chase perfection, and Express Virtual Assistant demonstrates their commitment. 

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Bridge To Home Org

Describe what your company does in a single sentence.

Bridge to Home Org provides essential housing and support services to individuals and families in need, helping them access resources and programs that improve their quality of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Express Virtual Assistant to accomplish?

• We hired Express Virtual Assistant to support our team with administrative assistance and back‑office tasks so we could focus more on mission‑critical client work.

SOLUTION

How did you find Express Virtual Assistant?

Online Search

Why did you select Express Virtual Assistant over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Express Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team helped with a range of administrative and operational tasks including data entry, document organization, scheduling support, record keeping, and basic research. They ensured our internal data was accurate and easy to access, which helped our staff stay organized and efficient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, we were able to reduce internal workload and complete administrative tasks more quickly. The organization of our records improved significantly and our team could spend more time helping clients rather than managing paperwork.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was professional and organized. Express Virtual Assistant communicated clearly throughout the engagement and delivered tasks on schedule. They were responsive and easy to work with whenever we needed updates or clarification.

What was your primary form of communication with Express Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their attention to detail and reliability. They handled repetitive tasks with care, followed our instructions precisely, and consistently delivered high‑quality work.

Are there any areas for improvement or something Express Virtual Assistant could have done differently?

Not At All