Express Virtual Assistant is a leading provider of professional virtual assistance services, crafted to address the evolving needs of businesses and individuals alike. Our mission is to boost productivity and streamline operations through a comprehensive suite of support services, each customized to meet the specific needs of our clients.
Services Offered:
Administrative Support: We manage a variety of administrative tasks including email management, appointment scheduling, data entry, and customer service, ensuring seamless business operations.
Social Media Management: Our team expertly creates, curates, and manages content across various social media platforms, enhancing your online presence and engaging your audience effectively.
Bookkeeping: We meticulously maintain your financial records, manage invoicing, and handle payroll, ensuring both accuracy and compliance with relevant standards.
Research and Data Analysis: We deliver extensive research services and insightful data analysis to bolster your business decisions.
Customer Service: Our dedicated virtual assistants provide outstanding customer support through phone, email, and live chat, guaranteeing that your clients receive timely and professional assistance.
Why Choose Us?
Experienced Professionals: Our team comprises highly skilled and experienced virtual assistants, each an expert in their respective field.
Customized Solutions: We customize our services to align with the unique needs of your business, ensuring optimal support.
Cost-Effective: Outsourcing to us reduces the costs associated with employing full-time staff while providing access to superior services.
24/7 Availability: We provide continuous support to accommodate clients in various time zones, ensuring assistance is always available.
Choose Express Virtual Assistant for reliable, professional, and efficient virtual assistance services that propel your business forward.
Express Virtual Assistant offers competitive pricing and good value for cost, frequently highlighted by clients. They provide flexible team sizes (2-10 employees) for various projects, ensuring timely delivery and efficient management across diverse administrative tasks.
Express Virtual Assistant is praised for delivering accurate and structured research, improving decision-making and identifying growth opportunities for clients. Their ability to provide detailed insights is a core strength.
Valuable Marketing Support
The company provides effective marketing services, improving online engagement and generating leads. Clients value their ability to understand and support marketing goals.
Effective Customer Communication
The company excels in managing customer interactions, enhancing response times and customer satisfaction. Their professionalism and efficiency in communication processes are consistently highlighted.
High Client Satisfaction
Clients report high satisfaction with Express Virtual Assistant’s services, noting improvements in operational efficiency, data accuracy, and customer service. Their reliable support is a key factor in positive feedback.
Proficient in Administrative Support
Clients commend Express Virtual Assistant for reducing administrative workloads, improving organizational efficiency, and allowing internal teams to focus on core activities. Their attention to detail and reliability are notable.
Proactive but Needs More Strategic Input
While clients appreciate the proactive approach of Express Virtual Assistant, some suggest that offering more strategic recommendations and process optimizations could enhance service impact.
Express Virtual Assistant provided ongoing marketing support for a construction company. The team managed social media accounts, coordinated content, executed campaigns, and helped with lead generation.
Express Virtual Assistant helped the client improve online engagement, maintain consistent marketing activities, and increase inbound inquiries. The team delivered tasks on time and adapted quickly to the client's feedback and evolving needs. The team's professionalism and consistency stood out. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the HR Manager of Mexican Builder
Describe what your company does in a single sentence.
We are a construction and renovation company delivering high-quality residential and commercial building solutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We partnered with Express Virtual Assistant to support our marketing efforts, improve online visibility, and maintain consistent engagement across digital channels
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Company values aligned
How many teammates from Express Virtual Assistant were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope included ongoing marketing support such as social media management, content coordination, campaign execution, and lead generation assistance. Their virtual marketing assistant helped streamline our outreach efforts and maintain a consistent brand presence across platforms, which is a core offering of their marketing support services
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We experienced improved online engagement, better consistency in our marketing activities, and an increase in inbound inquiries. Their support allowed us to focus more on operations while maintaining strong marketing performance.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was highly efficient. Communication was clear, tasks were delivered on time, and they adapted quickly to our feedback and evolving needs.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to act as an extension of our internal team while maintaining professionalism and consistency in marketing execution was outstanding.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Overall, the experience was excellent. Additional strategic input on long-term campaign planning could further enhance results.
UPDATED REVIEW
This review was published on February 25, 2026.
Micheal Harrison Director, Mexican BuilderConstruction
Poway, California
11-50
Apr 2025 - Oct 2025
$50,000 to $199,999
Verified
Project summary Express Virtual Assistant provided virtual assistance for a construction company. The team managed project coordination and administrative tasks, including follow-ups, project schedules, and reports.
Feedback summary Express Virtual Assistant helped the client save time, improve communication with customers, and increase client satisfaction. The team was highly organized, proactive, and reliable. They delivered tasks on time and communicated effectively via email and phone calls.
BACKGROUND
Please describe your company and position.
I am the Director of Mexican Builder
Describe what your company does in a single sentence.
Mexican Builder is a construction company specializing in residential and commercial construction and renovation services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We hired Express Virtual Assistant to support our project coordination efforts and to take care of day-to-day administrative duties so our operations could scale more efficiently.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Coordinating client follow-ups and documentation Organizing project schedules and timelines Drafting and managing communication with subcontractors Preparing and maintaining reporting files Handling routine administrative tasks that were consuming internal resources
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Project timelines became more structured Less confusion and more clarity in client communication Our internal team regained hours every week previously spent on paperwork Client satisfaction increased due to consistent, professional follow-ups
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Express Virtual Assistant delivered all tasks promptly, communicated proactively, and maintained excellent organization. Their work helped streamline our internal workflows.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their reliability and ability to grasp our business structure quickly stood out. They were proactive and always ready with solutions rather than waiting for instruction.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
We are very pleased with their performance and have no major suggestions for improvement
STAR RATINGS: Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 4.5
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.0
NPS
Back Office Outsourcing for Residential Renovation Company
Back Office Outsourcing
$50,000 to $199,999
Mar. - Sep. 2025
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
4.5
"What stood out most was their ability to integrate into our workflow so smoothly."
Mar 26, 2026
Manager, ASN Home Solutions
Samantha Edwards
Verified
Contracting
Nemo, Texas
51-200 Employees
Online Review
Verified
Express Virtual Assistant provided back-office outsourcing for a residential renovation company. The team managed client records, organized documentation, handled follow-ups, and maintained internal workflows.
Express Virtual Assistant's work led to operational clarity and significantly more organized internal processes for the client's business. The team reduced the time spent on administrative work by roughly a third. Moreover, Express Virtual Assistant provided deliverables and tasks on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of ASN Home Solutions
Describe what your company does in a single sentence.
We are a residential renovation company focused on delivering high-quality home improvement solutions, including kitchens, basements, and full interior upgrades.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We partnered with Express Virtual Assistant to bring more structure and efficiency to our day-to-day administrative operations, particularly around client coordination, documentation, and internal task management.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Their team supported us with ongoing administrative tasks such as managing client records, organizing project documentation, handling routine follow-ups, and maintaining internal workflows. They essentially acted as an extension of our back-office operations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The biggest impact was operational clarity. Our internal processes became significantly more organized, and we were able to reduce time spent on administrative work by roughly a third. This allowed our team to stay focused on project delivery and client experience.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was seamless. Communication felt natural and responsive rather than forced, and tasks were consistently delivered on time without the need for constant follow-up
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most was their ability to integrate into our workflow so smoothly. It never felt like we were outsourcing it felt like we had a dependable in-house support system that understood our pace and expectations.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Overall, the experience was very strong. If anything, more proactive suggestions on process optimization could add even more value, but this is a minor point in an otherwise solid partnership.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Virtual Assistance for Construction & Renovation Company
Back Office OutsourcingBusiness Continuity Management
$10,000 to $49,999
Jan. 2024 - May 2025
4.5
Quality
4.5
Schedule
4.0
Cost
4.5
Willing to Refer
4.5
"They handled tasks with accuracy and professionalism while maintaining consistent quality."
Mar 26, 2026
Manager, BVM Builders
Adam Rogers
Verified
Construction
Eek, Alaska
51-200 Employees
Online Review
Verified
Express Virtual Assistant provided virtual assistance to a construction and renovation firm. The team handled data entry tasks for customer information, project details, estimates, and internal documentation.
Express Virtual Assistant improved data accuracy and workflow efficiency, enabling the client to focus more on project execution. The team was efficient, well-coordinated, and communicative. They followed structured processes and consistently delivered tasks on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of BVM Builders
Describe what your company does in a single sentence.
We are a construction and renovation company specializing in residential building and remodeling services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We hired Express Virtual Assistant to manage and streamline our data entry processes, with the goal of improving accuracy, reducing manual workload, and organizing project-related data more efficiently.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work included handling day-to-day data entry tasks such as customer information, project details, estimates, and internal documentation. Their virtual assistants ensured that all data was entered accurately, properly formatted, and maintained in an organized system
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We experienced a noticeable improvement in data accuracy and workflow efficiency. Our internal team saved significant time, reducing administrative workload by approximately 30%, which allowed us to focus more on project execution.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was efficient and well-coordinated. The team communicated clearly, followed structured processes, and consistently delivered tasks on time. Their workflow ensured smooth handling of ongoing requirements.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to provide reliable, skilled virtual assistants who could quickly adapt to our processes was particularly impressive. They handled tasks with accuracy and professionalism while maintaining consistent quality.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Overall, we are satisfied with their services. Slight improvements in reporting transparency or dashboards could enhance tracking, but this was not a major concern.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Virtual Assistant Services for Truck Repair Company
Back Office Outsourcing
Virtual Assistant
$50,000 to $199,999
Feb. - Sep. 2025
4.0
Quality
4.0
Schedule
4.0
Cost
4.5
Willing to Refer
4.0
"Their professionalism and ability to quickly understand our business needs stood out."
Mar 25, 2026
Marketing Manager, Northaxis Truck Repair
John Miller
Verified
Automotive
Carrollton, Ohio
51-200 Employees
Online Review
Verified
Express Virtual Assistant provided virtual assistant services for a truck repair company. The team managed customer inquiries, scheduled appointments, maintained records, and offered basic customer support.
Express Virtual Assistant's work helped the client improve response times and customer communication. The team had organized appointment scheduling and reduced missed calls and lost leads. Moreover, Express Virtual Assistant was professional, proactive, and required minimal supervision.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Manager of Northaxis Truck Repair
Describe what your company does in a single sentence.
North Axis Truck Repair is a commercial truck repair company providing reliable maintenance and roadside support services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We hired the company to streamline our administrative workload, handle customer inquiries, and improve scheduling efficiency so we could focus more on core repair operations.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope included managing incoming calls and emails, scheduling service appointments, maintaining customer records, and providing basic customer support. They also assisted with data entry and follow-ups to ensure no leads or service requests were missed.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We saw a noticeable improvement in response times and customer communication. Appointment scheduling became more organized, and we experienced fewer missed calls and lost leads, which positively impacted our overall workflow.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was smooth and efficient. The team was responsive, communicated clearly, and consistently delivered tasks on time without delays.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their professionalism and ability to quickly understand our business needs stood out. They were proactive and required minimal supervision once the workflow was established.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Overall, the experience was very positive. One area for improvement could be offering more proactive suggestions for process optimization early in the engagement.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.0
NPS
Customer Support Services for SEO & SEM Firm
Customer Service Outsourcing
$10,000 to $49,999
June 2025 - Mar. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're always ready to help and take on new things and responsibilities."
Mar 24, 2026
Co-Founder, Strategiczni.pl
Maciej Nawrocki
Verified
Other industries
Wroclaw, Poland
11-50 Employees
Online Review
Verified
Express Virtual Assistant provided customer support for an SEO and search engine marketing (SEM) firm. The team managed the client's email support, handled their social media, and processed documentation.
Express Virtual Assistant's work led to building a large, professional support team for the client. The team maintained proactive communication with the client and demonstrated availability throughout the engagement. Moreover, Express Virtual Assistant's willingness to learn stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Co-Founder of Strategiczni.pl
Describe what your company does in a single sentence.
An SEO/SEM agency specializing in broadly defined online marketing. We specialize in website positioning, AdWords, and Facebook advertising.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We initially hired Express Virtual Assistant to assist with customer support. With time, we added taking care of our social media to the list of their responsibilities. Right now, they also handle a significant portion of our project and process documentation.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Clutch Site
Why did you select Express Virtual Assistant over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
As we have users around the globe, we have a dedicated team that answers our users’ questions via email. They also escalate more serious cases directly to our team, so we can deal with issues that require product updates or an even deeper knowledge of our app. Our ticket volume varies throughout the year, with a massive increase during the holiday season. Our team speaks 19 languages English, Spanish, Portuguese, French, German, Korean, Japanese, etc. We have consultants from Ukraine, Brazil, and the Philippines. Through the years of our cooperation, the team grew in size several times. First, they were only taking care of our customer support, but soon they also started helping us in other areas as well including process documentation and escalated or complex cases.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We now have a large professional support team our users can turn to if they have issues while using our products. After we gave Express Virtual Assistant additional responsibilities, we started having more time to focus on our department strategy and on improving processes on the team.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We primarily communicate via Slack, email, and regular meetings. Our contacts at SYA are very proactive with their communication of any team-related updates, and are very available for questions and requests that may come up.
What was your primary form of communication with Express Virtual Assistant?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their willingness to learn and work with new things and new tasks. They're always ready to help and take on new things and responsibilities. We've consistently been able to deliver best-in-class support to our customers, in large part due to the professionalism and caliber of the SYA team.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
In my time working with Express Virtual Assistant, I have not had to work with their team on significant improvement areas. They are very good at what they do!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Assistant Services for Trading & Supply Company
Back Office Outsourcing
$50,000 to $199,999
Apr. - Aug. 2025
4.5
Quality
4.5
Schedule
4.0
Cost
4.5
Willing to Refer
4.0
"They adapted quickly to our workflow and maintained high-quality standards throughout."
Mar 23, 2026
Manager, Grand Traders
Megan Thompson
Verified
Financial services
Taylor, Arizona
11-50 Employees
Online Review
Verified
Express Virtual Assistant provided virtual assistant services for a trading and supply firm. They managed administrative tasks, including data entry, document organization, and email management.
Express Virtual Assistant improved data accuracy and internal organization for the client. The team completed tasks quickly, allowing the client to focus on core business operations. They also managed the project efficiently, communicated clearly, delivered tasks on time, and adapted quickly.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of Grand Traders
Describe what your company does in a single sentence.
Grand Traders is a trading and supply company focused on delivering quality products and efficient services to its customers.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We hired Express Virtual Assistant to manage our administrative workload, handle data entry tasks, and improve overall operational efficiency so we could focus more on business growth.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope included handling daily administrative tasks such as data entry, document organization, email management, and maintaining accurate business records. Their virtual assistants ensured that all information was properly updated and structured, helping us maintain a smooth workflow. These services are part of their broader virtual assistant offerings designed to improve productivity and reduce manual workload.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We noticed a significant improvement in data accuracy and internal organization. Tasks were completed faster, and our team saved considerable time, allowing us to focus more on core business operations and client handling.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was efficient and reliable. The team communicated clearly, responded quickly, and consistently delivered tasks on time, which made the collaboration smooth.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their professionalism and ability to handle tasks with accuracy and consistency stood out. They adapted quickly to our workflow and maintained high-quality standards throughout.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Overall, the experience was very positive. It would be helpful if they provided more detailed reporting and performance insights to further enhance transparency
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.0
NPS
Virtual Assistance for Digital Services Company
Back Office Outsourcing
$50,000 to $199,999
Mar. - Sep. 2025
4.5
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
“The most impressive thing was their professionalism and reliability.”
Mar 13, 2026
Director, Saihaj Tax Service
Brittany Allen
Verified
Financial services
San Ysidro, California
51-200 Employees
Online Review
Verified
Express Virtual Assistant provided virtual assistant services for a digital services company. The team managed the client's emails, handles data entry, and conducts internet research.
Express Virtual Assistant helped the client save several hours each week on administrative tasks. The client also saw improvements in their internal processes and response time to their customers. The team was professional, reliable, and responsive. They understood the client's requirements.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Saihaj Tax Service
Describe what your company does in a single sentence.
Mousammann is an online business that provides digital services and manages multiple online operations.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We hired Express Virtual Assistant to help us manage daily administrative tasks, handle emails, and support our online operations so we could focus more on growing the business.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
High ratings
Great culture fit
Company values aligned
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work included email management, data entry, internet research, calendar scheduling, and general administrative support. They also helped organize our business documents and assisted with routine operational tasks to improve our workflow.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
After working with them, we were able to save several hours each week on administrative tasks. Our internal processes became more organized, and our response time to clients improved. This allowed our team to focus more on strategic business activities.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was very good. Communication was clear, and they delivered tasks on time. They were responsive and always ready to make adjustments when needed.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
The most impressive thing was their professionalism and reliability. Their team was very responsive and understood our requirements quickly.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Not At All
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Virtual Assistance for Nonprofit
Back Office Outsourcing
$50,000 to $199,999
Apr. - Sep. 2025
4.5
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
“Their adaptability and willingness to understand the needs of a nonprofit organization stood out.”
Mar 13, 2026
Marketing Director, Pact For Peace
Joshua Adams
Verified
Non-profit
Oak Hill, West Virginia
51-200 Employees
Online Review
Verified
Express Virtual Assistant provided virtual assistant services for a nonprofit. The team assisted with research, data organization, and general administrative tasks.
Express Virtual Assistant's support helped the client organize their processes and allocate more time toward strategic initiatives and community engagement efforts. The team was responsive, timely, and communicative. Their adaptability and understanding of the client's needs were commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Director of Pact For Peace
Describe what your company does in a single sentence.
PACT for Peace is a nonprofit organization dedicated to supporting peacebuilding initiatives, community programs, and advocacy efforts that promote collaboration and positive social impact.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We engaged Express Virtual Assistant to assist our team with administrative and research tasks so we could dedicate more time to program development and community outreach activities.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The collaboration involved virtual assistant support for research, data organization, and general administrative tasks. Their team helped gather relevant information for projects, maintain organized records, and support routine operational activities that are important for nonprofit program management.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
With their support, our internal processes became more organized and our team was able to allocate more time toward strategic initiatives and community engagement efforts.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Communication was consistent and well structured. The team remained responsive and delivered tasks within the expected timelines, which made coordination easy for our staff.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their adaptability and willingness to understand the needs of a nonprofit organization stood out. They were able to provide practical support while aligning with our workflow and priorities.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Not At All
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Call Center Services for Jewelry Retailer
Call Center Services
$50,000 to $199,999
Aug. - Dec. 2025
4.0
Quality
3.5
Schedule
4.0
Cost
4.0
Willing to Refer
4.5
"Their professionalism when interacting with customers stood out the most."
Mar 13, 2026
Marketing Manager, Nav Jewelers Vi
Stephanie wright
Verified
Beauty
Virginia City, Montana
11-50 Employees
Online Review
Verified
Express Virtual Assistant provided call center services for a jewelry retailer. The team handled customer calls, responded to product and service inquiries, scheduled appointments, and more.
Express Virtual Assistant's support helped the client respond to customer inquiries more efficiently, reduce missed calls, and improve communication with potential customers. The team's professionalism, friendly communication, and responsiveness to the client's needs were key to their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Manager of Nav Jewelers Vi
Describe what your company does in a single sentence.
Nav Jewelers is a jewelry retailer specializing in fine jewelry, custom pieces, and customer-focused sales and support for local and international clients.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We partnered with Express Virtual Assistant to handle customer calls and inquiries so our in-store team could focus more on sales and assisting customers visiting our showroom.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
High ratings
Referred to me
Company values aligned
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The engagement involved providing call center support for our business. Their team handled incoming customer calls, responded to inquiries about products and services, assisted with appointment scheduling, and ensured customer questions were addressed promptly. They also helped route important inquiries to our internal team when necessary.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
With the additional call center support, we were able to respond to customer inquiries more efficiently and reduce missed calls. This improved communication with potential customers and helped maintain a better overall service experience.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The collaboration was smooth and well coordinated. Their team remained responsive and ensured that all tasks were handled according to the agreed schedule.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their professionalism when interacting with customers stood out the most. They represented our business well and maintained a friendly and helpful communication style with callers.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
No
RATINGS
4.0
Quality
3.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Back Office Outsourcing for Childcare Center
Back Office Outsourcing
$10,000 to $49,999
June - Dec. 2025
4.5
Quality
4.0
Schedule
4.5
Cost
4.5
Willing to Refer
4.0
"They adapted well to our requirements and consistently provided reliable support."
Mar 13, 2026
Marketing Manager, Hurst Child Care
Eric Turner
Verified
Education
South - USA
11-50 Employees
Online Review
Verified
Express Virtual Assistant provided virtual assistance to a childcare center. The team managed administrative tasks and data entry, organized digital records, updated databases, managed documentation, and more.
Express Virtual Assistant helped reduce the administrative workload and made their records more organized and accessible. The team operated efficiently and focused on the client's needs. Their project management was smooth and well-organized. They communicated clearly and delivered tasks on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Manager of Hurst Child Care
Describe what your company does in a single sentence.
Hurst Childcare is a childcare center providing a safe and supportive environment for children while offering early learning and development programs for families in our community.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Express Virtual Assistant to accomplish?
We hired Express Virtual Assistant to help us manage administrative tasks and data entry so our staff could focus more on childcare services and daily operations within the center.
SOLUTION
How did you find Express Virtual Assistant?
Online Search
Why did you select Express Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Express Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The Express Virtual Assistant team provided support with administrative assistance and data management. Their responsibilities included organizing digital records, updating databases, managing documentation, and assisting with routine administrative tasks to help streamline our internal processes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
With their support, our administrative workload was reduced and our records became more organized and easier to access. This helped our team operate more efficiently and spend more time focusing on childcare and parent communication.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was smooth and well organized. Communication was clear throughout the process and tasks were consistently delivered on time according to our requirements.
What was your primary form of communication with Express Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their responsiveness and ability to quickly understand our workflow were impressive. They adapted well to our requirements and consistently provided reliable support.
Are there any areas for improvement or something Express Virtual Assistant could have done differently?
Not At All
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.0
NPS
Showing 1-10 of
27 Reviews
Locations (1)
116 Village BoulevardPrinceton, NJ,
United States08540
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