Emizen Tech

BACKGROUND

Please describe your company and your position there.

I'm the owner and founder of an online retailer for women's fashion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

As with many e-commerce retailers, we do not have developers in-house. Instead, we outsource development work to a specialised web development company.

What were your goals for this project?

Our build was incomplete and code was unstable, so site performance was a major issue. Our goal is to get the work done on time and on budget in an effective manner.

SOLUTION

How did you select this vendor?

Ironically, we found Emizentech on Clutch. We've worked with several different agencies over the years across the UK and abroad, none of which have provided the value and professionalism of Emizentech. We were keen to tap into the development talent from India, having already worked with agencies in the UK and Europe.

Describe the project and the services they provided in detail.

We’ve worked on almost every aspect of a Magento store, including UX, design, conversion rate optimization, payment integrations, site speed optimisations and custom functionality.

What was the team composition?

The team composed of Emizentech's developer full-time and our own in-house project manager. In addition to our Account Manager from Emizentech.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Emizentech continues to meet project goals, big and small. Working with Emizentech has allowed us to be more proactive with our store development and realise our potential as a business. Our developer Ajit possess a can do attitude and strong work ethic, communication is generally good. They are always willing to rise to the task whatever the challenge and have worked surplus hours without hesitation during emergency issues or high priority tasks.

How was project management arranged and how effective was it?

We communicate via Slack and phone when necessary. We also manage tickets via Jira/Trello. We generally ticket items in house and these are assigned to the relevant developer, Tickets are actioned according to the priority assigned by us. The process is quite straightforward and effective.

What did you find most impressive about this company?

Emizentech has a can-do attitude and strong work ethic. They are always willing to help regardless of the challenge, big or small. Our developer Ajit is easily accessible with open communication and works almost as an extension of our company.

Are there any areas for improvement?

No. It was a good experience. I can’t think of anything they can improve.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a retail company. We sell hemp and cannabis seeds as well as CBD products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emizen Tech?

We were struggling with technical issues and needed to expand our web team. We have a team in the UK but required more resources because we had errors popping up on our console that were boggling us.

SOLUTION

What was the scope of their involvement?

Emizen Tech writes code for us. They’re developing code to fix common and unique Magento 2 bugs. Their team has also built a bunch of modules for us.

What is the team composition?

I’m only in contact with one person but there are at least three working on the project.

How did you come to work with Emizen Tech?

I found them through Freelancer. I posted the job on the website and Emizen Tech contacted me. We picked three people to test with a staging server and their team checked all the boxes quickly.

How much have you invested with them?

We’ve spent about £10,000 (approximately $13,200 USD) on their services.

What is the status of this engagement?

We started the engagement in October 2019 and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been really happy with their services. Emizen Tech has solved the problems I’ve described to them quickly.

How did Emizen Tech perform from a project management standpoint?

We connect by email, on WhatsApp, and on Freelancer. Their team has been responsive. Occasionally, we’ve faced a hurdle in understanding one another. Beyond that, communication has been brilliant. Of the about 15 tasks we’ve given them, they’ve only gone over once.

What did you find most impressive about them?

Emizen Tech's really good at problem-solving. If I point out a coding problem, their team looks, sees what’s missing, and fixes it quickly.

Are there any areas they could improve?

No, not really. They’re great.

Do you have any advice for potential customers?

Be patient. Once they understand what you want, they’re on it quickly.

BACKGROUND

Please describe your company and your position there.

My organization name in Alok Barman and I am working as a project manager here at Sunrise Computers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

We hired Emizentech for website development for our organization.

What were your goals for this project?

Our major goal was to get a kind of website that is robust in functionalities, has an unmatched user-experience, and easy to navigate. Moreover, we needed a kind of website that allows us to showcase Sunrise computers services in an intriguing way.

SOLUTION

How did you select this vendor?

We came to know about Emizentech services via Linkedin. Apart from Emizentech, we also shortlisted 4 other website development service providers, however, none of them were fitting our budget. After thoroughly reviewing services and the budget of all shortlisted services, we decided to begin with Emizentech.

Describe the project and the services they provided in detail.

They provided an all-inclusive website development services to us. From laying the blueprint of the website to developing the backend level, front end level, creating alluring graphics for website, website performance test, website speed test, server-level optimization, all these website development services we got from Emizentech.

What was the team composition?

There were in total 3 team members of Emizentech were working on our website development project. 1 front-end developer, 1 back-end developer, and 1 quality tester.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We witnessed a significant impact on our business after developing our business website through Emizentech. First of all, there was an expeditious rise in brand awareness of Sunrise computers. Secondly, we also witnessed an uplift in online sales growth for Sunrise computers.

How was project management arranged and how effective was it?

I must say i am quite impressed with the way team Emizentech handled our project. They were in regular touch with us and reporting on a constant basis whenever making significant changes in the development phase.

What did you find most impressive about this company?

The most impressive thing about Emizen Tech is delivering the project before the deadline. Another impressive thing about Emizentech is their flawless work. We have yet to detect any issue on our website. Simply commendable!

Are there any areas for improvement?

I don't think there is any scope of improvement except one. The Website is a bit less responsive on the mobile version. Still, the overall result is quite satisfactory.

BACKGROUND

Please describe your company and your position there.

We are a photo platform for sports photography. We work with Emizen Tech on our web platform and our mobile apps. My role is the CEO and as a technical founder, I am very hands on with who we work with how the work gets done.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

Emizen Tech has been involved with nearly all aspects of our application. Web Frontend, backend, api, AWS Lambda functions and mobile apps that we are still working on.

What were your goals for this project?

We have been leaning on Emizen Tech as more of a generalist company. When we need assistance on parts of the project or we want to speed up our time to complete something we will hire them. They have helped in all aspects of our project.

SOLUTION

How did you select this vendor?

We were referred to Emizen Tech from a friend. We started out with a small task and continued to increase the amount of work that we offloaded to Emizen Tech.

Describe the project and the services they provided in detail.

We primarily use: Web frontend: HTML, Angular, CSS, etc Backend: PHP/Laravel, mySql, AWS Lambda (python) iOS: Swift Android: Java

What was the team composition?

Frontend developer Laravel developer Objective C & Swift Developer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project is our core business. We would not be able to function without it.

How was project management arranged and how effective was it?

We managed tasks through Trello. Kan Ban style. We had tasks on deck assigned to specific developers. We would have a backlog of tasks organized as sprints.

What did you find most impressive about this company?

Their team is consistently easy to work with, finishes work in a timely manner, and communicates very well.

Are there any areas for improvement?

I've been extremely happy with Emizen Tech over the few years we have worked together. I don't have any areas that I would like them to improve on. Just keep growing and offering more services.

BACKGROUND

Please describe your company and your position there.

JAIPUR MART is one of india's largest authentic manufacturer of indian handmade artificial fashion jewelry, victorian jewellery, imitation pearl jewelry, kundan jewelry, meenakari jewelry, thewa art of rajasthan and crystal lakh/lac bangles of jaipur city.

JAIPUR MART has customers from around the globe and has been providing the highest levels of quality, value, and service for more than 12 years. Our competitive pricing and stylish designs make our products popular items in retail jewelry stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

We want an event page that we can update at the backend according to our sales event requirement. One more page is about made by order. Where our customers can offer original equipment manufacturer (OEM) facilities to our big customers.

What were your goals for this project?

Our goal is to make our website more innovative and quite different from the B2B and wholesale point of view.

SOLUTION

How did you select this vendor?

We have research about Emizentech through google and some of industry expert suggestions about there Magento expertise and solutions.

Describe the project and the services they provided in detail.

They have developed some new functionality for our website www.eindiawholesale.com

1. We need a separate page for different uses like Events, Festivals and special category discounts. Make sure that we can manage changes at back end according to our comfort.
2. We have a separate tab at home page named Made By Order – We want to communicate our customer about it in detail like banner or flow chart of order process, prices and MOQ with category search option like necklace, earring etc.
3. One more function for Made by order is multiple product select in one email or enquiry.
4. Improvement in our present search. It should be particular and precise.
5. Add Razor payment gateway with the indication of 5% discount payment through razor pay and 5% discount should be automatically applied to cart. It will be the applicable for international store only. This should be not display at India store even not applicable on cart.
6. New Arrivals automatic email should include only available products. Right now out of stock products are going through mail.
7. Unsubscribing option for abandoned cart and new arrival emails.
8. We would like to communicate a clear message that we are a wholesaler at home page.
9. One of the customer name Rekha technical issue.

What was the team composition?

1. Personal Manager for timely revert and requirement. 2. One junior developer and one senior developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They revert very promptly and completed the task within the timeline. For us, it was like seeing our vision come to life right before our eyes.

How was project management arranged and how effective was it?

The project is managed very professionally, timely revert and within the timeline.

What did you find most impressive about this company?

We like the most is professionalism, other things like friendly nature, timely revert, and a positive attitude are also noticeable.

Are there any areas for improvement?

The only thing to improve is the first point of communication.

BACKGROUND

Please describe your company and your position there.

Project Manager at rebelliousfashion.co.uk, a fashion e-commerce brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

We hired Vivek (from Emizen Tech) as front end developer. Initially it was bits and pieces. but as the business grew and he proved himself capable of handling larger and more complex Magento customisations he came to deliver multiple projects.

What were your goals for this project?

The nature of the goals of the project were constantly growing and evolving, along with the company's exponential growth. This meant that the projects and tasks we gave him scaled with the company over the period we worked with him.

SOLUTION

How did you select this vendor?

The vendor was recommended by someone else within the e-commerce industry.

Describe the project and the services they provided in detail.

Given the period of time we employed Vivek for, and the number of projects he worked on, it would be hard to list them all here. These have included multiple integrations with third party softwares with Magento. Numerous bespoke Magento module customisations. Lots of general small but constant tweaks and changes to UI to improve UX.

What was the team composition?

The team composition we hired through Emizentech was solely Vivek, who we found capable of handling the majority of our front end work. He also performed some QA on his branches prior to any testing by ourselves and worked on anything we asked off him, while we did any further testing on pre-staging development platfrom.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our solutions were delivered regularly and often worked within tight deadlines. Vivek has proven reliable ROI, as customisations done have increased UX and allowed us to integrate software that has enabled us to give our customers a much improved overall customer journey.

How was project management arranged and how effective was it?

The project management was arranged through a combination of Emails, Asana, Slack and the occasional video call. Vivek proved himself dedicated to keeping in touch and to responding in a timely fashion.

What did you find most impressive about this company?

Vivek's commitment to getting his branches tested and out and deployed. He worked tirelessly to resolve issues and if a problem was identified I was happy to trust him to go off and find a solution without having to be checked in with constantly.

Are there any areas for improvement?

There is little I could suggest to improve on. At times there were limitations, such as delays in communication, but these were largely due to time differences. However when necessary he would work later than formally obliged to if needed, to ensure important projects got completed.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development for Ego.co.uk, a fashion e-commerce brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emizen Tech Private Limited?

We use a software e-commerce platform called Magento 2 and needed to stabilize and further customize the store to meet the online growth and sales goals of the business.

SOLUTION

What was the scope of their involvement?

Previous to Emizen Tech Private Limited, we were using a different digital agency that worked really well for us, but we wanted to build a team that we could call our own. We started by getting one developer from Emizen Tech Private Limited to work with us full-time. The experience was so good that we decided to expand that team and ended up with three full-time developers.

We worked with them on both the front- and backend of Magento. They built us plugins, customized the store, and fixed bugs. We provided them with wireframes and designs, but they had a creative resource that provided us with designs—which we implemented—when needed.

What is the team composition?

We initially had one person and now we have three people. They’re all full-stack developers.

How did you come to work with Emizen Tech Private Limited?

I came across one of them over LinkedIn and decided to have an initial Skype call. We decided to trial one developer.

How much have you invested with them?

We’ve spent $90,000 so far.

What is the status of this engagement?

We started working together in January 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve made a huge impact on the site. We’ve grown as a business because of the positive changes to the website speed (increased the page speed by around 50%). They made the UX much better as well, which has helped us increase sales.

How did Emizen Tech Private Limited perform from a project management standpoint?

They have a project management resource but we don’t use it. They just provide their development skills. The work is always done within a reasonable amount of time. We communicate via video chat and Slack, and their communication is very good.

What did you find most impressive about them?

They have good technical skills and extensive knowledge of Magento 2, which is still a pretty new platform. Outside of that, they have good knowledge of different web technologies to solve different kinds of problems for growing businesses. The speed at which they work has been much faster than the other agencies we’ve worked with.

Are there any areas they could improve?

Their communication quality is really good, but we would prefer a lot more reactive communication in terms of getting updates as issues arrive. We do realize it’s difficult because we’re in different time zones. Also, they don’t have a dedicated tester on the team.

Do you have any advice for potential customers?

Have someone in-house that can dedicate a large amount of their time to keeping communication going with them.

BACKGROUND

Please describe your company and your position there.

We are a UK based B2B digital marketing agency and our award-winning team have been providing expert advice and guidance on B2B data and best practice digital marketing to businesses since 2008.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

When ever we get stuck or need help then we use them to help out.

What were your goals for this project?

Solve the problems we were facing.

SOLUTION

How did you select this vendor?

They were recomended to us.

Describe the project and the services they provided in detail.

The solved some issues we were having with a website build.

What was the team composition?

They stepped in to help out when we were stuck.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It solved a problem we were having and managed to get it back on track.

How was project management arranged and how effective was it?

Project management was great and was solved in short amount of time.

What did you find most impressive about this company?

Solved the problem quickly and easily.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I am a manager at Today Components.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

We have hired Emizentech for Magento migration and upgrades initially. Before approaching Emizentech, we tried with many other Vendors. But, they failed. Emizentech proved as a star for us and successfully migrated from Magento 1.4 to Magento 1.9, which was really a big challenge in itself. Later on, they upgraded to Magento 2 and our site has performance. We are looking forward to a long term association with this great team.

What were your goals for this project?

We were expecting to upgrade the site to the latest Magento version, and they did it very well.

SOLUTION

How did you select this vendor?

I found Emizentech from google.

Describe the project and the services they provided in detail.

They have upgraded the Magento version along with the clean and professional design of the site, which makes the site fresh

What was the team composition?

They have assigned us 2 Magento certified developers and they work and communicate well, whenever we needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We found a visible increase in sales which leads to the profit of the Company. Also, the visibility is increased on the Google SERP after the upgrades.

How was project management arranged and how effective was it?

Management was very good as we were able to connect with them anytime and they are very responsive and communication. Also, they provide the best assistance.

What did you find most impressive about this company?

Emizentech is a great Company and handles its Clients very impressively. They provide 24/7 support and available always to help and assist. They also assist with what is best for your business and project, which is really recommendable.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

We are a cosmetics store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

Magento webshop

What were your goals for this project?

Give the costumer a better and easier way on our webshop

SOLUTION

How did you select this vendor?

Find Emizen on Google

Describe the project and the services they provided in detail.

Development on our webshop. Fix bugs and give a better look on the front page

What was the team composition?

The people that work on it work hard and find solutions

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Emizen exceeded expectations. Their team delivered excellent and high-quality work. People can now log in easier and find the way to our login page easier

How was project management arranged and how effective was it?

We communicated by Skype, so it was very easy. They’re skilled and professional, dedicating to meeting their clients’ needs. Customers can expect a capable team that meets deadlines.

What did you find most impressive about this company?

Emizen works fast and hard to find solutions. Their attentiveness was also noteworthy. We had a response every time in 2 minutes.

Are there any areas for improvement?

No