Emizen Tech

BACKGROUND

Please describe your company and your position there.

JAIPUR MART is one of india's largest authentic manufacturer of indian handmade artificial fashion jewelry, victorian jewellery, imitation pearl jewelry, kundan jewelry, meenakari jewelry, thewa art of rajasthan and crystal lakh/lac bangles of jaipur city.

JAIPUR MART has customers from around the globe and has been providing the highest levels of quality, value, and service for more than 12 years. Our competitive pricing and stylish designs make our products popular items in retail jewelry stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

We want an event page that we can update at the backend according to our sales event requirement. One more page is about made by order. Where our customers can offer original equipment manufacturer (OEM) facilities to our big customers.

What were your goals for this project?

Our goal is to make our website more innovative and quite different from the B2B and wholesale point of view.

SOLUTION

How did you select this vendor?

We have research about Emizentech through google and some of industry expert suggestions about there Magento expertise and solutions.

Describe the project and the services they provided in detail.

They have developed some new functionality for our website www.eindiawholesale.com

1. We need a separate page for different uses like Events, Festivals and special category discounts. Make sure that we can manage changes at back end according to our comfort.
2. We have a separate tab at home page named Made By Order – We want to communicate our customer about it in detail like banner or flow chart of order process, prices and MOQ with category search option like necklace, earring etc.
3. One more function for Made by order is multiple product select in one email or enquiry.
4. Improvement in our present search. It should be particular and precise.
5. Add Razor payment gateway with the indication of 5% discount payment through razor pay and 5% discount should be automatically applied to cart. It will be the applicable for international store only. This should be not display at India store even not applicable on cart.
6. New Arrivals automatic email should include only available products. Right now out of stock products are going through mail.
7. Unsubscribing option for abandoned cart and new arrival emails.
8. We would like to communicate a clear message that we are a wholesaler at home page.
9. One of the customer name Rekha technical issue.

What was the team composition?

1. Personal Manager for timely revert and requirement. 2. One junior developer and one senior developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They revert very promptly and completed the task within the timeline. For us, it was like seeing our vision come to life right before our eyes.

How was project management arranged and how effective was it?

The project is managed very professionally, timely revert and within the timeline.

What did you find most impressive about this company?

We like the most is professionalism, other things like friendly nature, timely revert, and a positive attitude are also noticeable.

Are there any areas for improvement?

The only thing to improve is the first point of communication.

BACKGROUND

Please describe your company and your position there.

Project Manager at rebelliousfashion.co.uk, a fashion e-commerce brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

We hired Vivek (from Emizen Tech) as front end developer. Initially it was bits and pieces. but as the business grew and he proved himself capable of handling larger and more complex Magento customisations he came to deliver multiple projects.

What were your goals for this project?

The nature of the goals of the project were constantly growing and evolving, along with the company's exponential growth. This meant that the projects and tasks we gave him scaled with the company over the period we worked with him.

SOLUTION

How did you select this vendor?

The vendor was recommended by someone else within the e-commerce industry.

Describe the project and the services they provided in detail.

Given the period of time we employed Vivek for, and the number of projects he worked on, it would be hard to list them all here. These have included multiple integrations with third party softwares with Magento. Numerous bespoke Magento module customisations. Lots of general small but constant tweaks and changes to UI to improve UX.

What was the team composition?

The team composition we hired through Emizentech was solely Vivek, who we found capable of handling the majority of our front end work. He also performed some QA on his branches prior to any testing by ourselves and worked on anything we asked off him, while we did any further testing on pre-staging development platfrom.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our solutions were delivered regularly and often worked within tight deadlines. Vivek has proven reliable ROI, as customisations done have increased UX and allowed us to integrate software that has enabled us to give our customers a much improved overall customer journey.

How was project management arranged and how effective was it?

The project management was arranged through a combination of Emails, Asana, Slack and the occasional video call. Vivek proved himself dedicated to keeping in touch and to responding in a timely fashion.

What did you find most impressive about this company?

Vivek's commitment to getting his branches tested and out and deployed. He worked tirelessly to resolve issues and if a problem was identified I was happy to trust him to go off and find a solution without having to be checked in with constantly.

Are there any areas for improvement?

There is little I could suggest to improve on. At times there were limitations, such as delays in communication, but these were largely due to time differences. However when necessary he would work later than formally obliged to if needed, to ensure important projects got completed.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development for Ego.co.uk, a fashion e-commerce brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emizen Tech Private Limited?

We use a software e-commerce platform called Magento 2 and needed to stabilize and further customize the store to meet the online growth and sales goals of the business.

SOLUTION

What was the scope of their involvement?

Previous to Emizen Tech Private Limited, we were using a different digital agency that worked really well for us, but we wanted to build a team that we could call our own. We started by getting one developer from Emizen Tech Private Limited to work with us full-time. The experience was so good that we decided to expand that team and ended up with three full-time developers.

We worked with them on both the front- and backend of Magento. They built us plugins, customized the store, and fixed bugs. We provided them with wireframes and designs, but they had a creative resource that provided us with designs—which we implemented—when needed.

What is the team composition?

We initially had one person and now we have three people. They’re all full-stack developers.

How did you come to work with Emizen Tech Private Limited?

I came across one of them over LinkedIn and decided to have an initial Skype call. We decided to trial one developer.

How much have you invested with them?

We’ve spent $90,000 so far.

What is the status of this engagement?

We started working together in January 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve made a huge impact on the site. We’ve grown as a business because of the positive changes to the website speed (increased the page speed by around 50%). They made the UX much better as well, which has helped us increase sales.

How did Emizen Tech Private Limited perform from a project management standpoint?

They have a project management resource but we don’t use it. They just provide their development skills. The work is always done within a reasonable amount of time. We communicate via video chat and Slack, and their communication is very good.

What did you find most impressive about them?

They have good technical skills and extensive knowledge of Magento 2, which is still a pretty new platform. Outside of that, they have good knowledge of different web technologies to solve different kinds of problems for growing businesses. The speed at which they work has been much faster than the other agencies we’ve worked with.

Are there any areas they could improve?

Their communication quality is really good, but we would prefer a lot more reactive communication in terms of getting updates as issues arrive. We do realize it’s difficult because we’re in different time zones. Also, they don’t have a dedicated tester on the team.

Do you have any advice for potential customers?

Have someone in-house that can dedicate a large amount of their time to keeping communication going with them.

BACKGROUND

Please describe your company and your position there.

We are a UK based B2B digital marketing agency and our award-winning team have been providing expert advice and guidance on B2B data and best practice digital marketing to businesses since 2008.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

When ever we get stuck or need help then we use them to help out.

What were your goals for this project?

Solve the problems we were facing.

SOLUTION

How did you select this vendor?

They were recomended to us.

Describe the project and the services they provided in detail.

The solved some issues we were having with a website build.

What was the team composition?

They stepped in to help out when we were stuck.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It solved a problem we were having and managed to get it back on track.

How was project management arranged and how effective was it?

Project management was great and was solved in short amount of time.

What did you find most impressive about this company?

Solved the problem quickly and easily.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I am a manager at Today Components.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

We have hired Emizentech for Magento migration and upgrades initially. Before approaching Emizentech, we tried with many other Vendors. But, they failed. Emizentech proved as a star for us and successfully migrated from Magento 1.4 to Magento 1.9, which was really a big challenge in itself. Later on, they upgraded to Magento 2 and our site has performance. We are looking forward to a long term association with this great team.

What were your goals for this project?

We were expecting to upgrade the site to the latest Magento version, and they did it very well.

SOLUTION

How did you select this vendor?

I found Emizentech from google.

Describe the project and the services they provided in detail.

They have upgraded the Magento version along with the clean and professional design of the site, which makes the site fresh

What was the team composition?

They have assigned us 2 Magento certified developers and they work and communicate well, whenever we needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We found a visible increase in sales which leads to the profit of the Company. Also, the visibility is increased on the Google SERP after the upgrades.

How was project management arranged and how effective was it?

Management was very good as we were able to connect with them anytime and they are very responsive and communication. Also, they provide the best assistance.

What did you find most impressive about this company?

Emizentech is a great Company and handles its Clients very impressively. They provide 24/7 support and available always to help and assist. They also assist with what is best for your business and project, which is really recommendable.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

We are a cosmetics store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

Magento webshop

What were your goals for this project?

Give the costumer a better and easier way on our webshop

SOLUTION

How did you select this vendor?

Find Emizen on Google

Describe the project and the services they provided in detail.

Development on our webshop. Fix bugs and give a better look on the front page

What was the team composition?

The people that work on it work hard and find solutions

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Emizen exceeded expectations. Their team delivered excellent and high-quality work. People can now log in easier and find the way to our login page easier

How was project management arranged and how effective was it?

We communicated by Skype, so it was very easy. They’re skilled and professional, dedicating to meeting their clients’ needs. Customers can expect a capable team that meets deadlines.

What did you find most impressive about this company?

Emizen works fast and hard to find solutions. Their attentiveness was also noteworthy. We had a response every time in 2 minutes.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I’m the owner and director of Orgonise Africa. We manufacture and sell orgone artwork to a global clientele.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

The initial brief was for ongoing maintenance and improvement of the website. The scope widened into a complete redesign and the addition of two regional websites. 

What were your goals for this project?

I wanted to optimize navigation, reliability, and user-friendliness of the website. I also wanted to provide a separate e-commerce shop for EU customers that uses the Euro.

SOLUTION

How did you select this vendor?

I initially found Virendra (Co-founder & Director, Emizen Tech Private Limited) through internet searches, looking for a Magento specialist for minor maintenance on our website. Out of this, a very fruitful cooperation with his company developed.

Describe the project and the services they provided in detail.

Emizen Tech Private Limited Installation is using a new template to update the appearance of my site. They’re implementing a new theme and optimizing it graphically to the site’s requirements. They also handle the installation of various custom Magento extensions and resolve conflicts between such extensions and the theme. Then they’re creating a separate shop based on the same Magento installation for EU customers. They optimize the sites for SEO purposes.

What was the team composition?

I deal with Virendra directly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website has been much improved in user-friendliness. Bugs and glitches were quickly resolved, and it is now stable and fast. I expect the new site to have a very positive impact on the business in the near term. Visitor numbers are already up and the bounce rate has dropped.

How was project management arranged and how effective was it?

Virendra defines tasks as the necessity arises. Each task is completed swiftly.

What did you find most impressive about this company?

Emizen Tech Private Limited offers great communication and availability around the clock to troubleshoot problems. Virendra is quite competent in Magento and all other aspects of IT that are needed to successfully implement my e-commerce project.

Are there any areas for improvement?

Stronger consideration of SEO aspects should be developed over time.

BACKGROUND

Please describe your company and your position there.

I´m the owner of FDP Service, a small Danish company that is selling flag products mainly to the Danish market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech Private Limited?

We hired Emizen Tech to update our e-commerce platform to the newest version and implement different specific and unique features.

What were your goals for this project?

My goal was to get an fully updated e-commerce solution for many years to come.

SOLUTION

How did you select this vendor?

I found Emizen Tech via Freelancer.com, where they did a small project for me. I was so satisfied with the result that I hired them to take care of the whole project.

Describe the project and the services they provided in detail.

Emizen Tech have updated our Magento e-commerce to newest version. They have installed countless extensions for the shop as well. They have also done a lot of custom work to make the shop work smoohtly the way I wanted it to. They have provided tips and suggestions to make the shop better, set up a dedicated server, and optimized it to run faster with Magento platform.

What was the team composition?

The Emizen Tech team provided the experts needed to make the best results for the new shop, including a Magento expert, server expert, optimization expert, and a project manager, which was the most important. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our new Magento Platform is going live today after ongoing tests. We look forward to seeing how much impact it will have for our business. We have high hopes.

How was project management arranged and how effective was it?

Project management by Emizen Tech was GREAT. I shared my ideas and they were able to find and customize the best solution. The communication was great and was mainly done via Freelancers.com's internal chat system and Skype. 

What did you find most impressive about this company?

Communication and the execution of all the different tasks in the project were impressive. They provided an outstanding service from start to finish.

Are there any areas for improvement?

I don´t think so. I have in the past hired many different companies from around the world, some with success, but also many that provided very poor results and service. Emizen Tech has provided the best results and service we have ever received.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of a company that provides security solutions to the banking and retail industries. For retail, we provide EAS (Electronic Article Surveillance) products (e.g., shop pedestals, security tags). For the banking industry, we provide plastic cash-handling bags with high-security features.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emizen Tech Private Limited?

Our number one intention was to leverage their Magento expertise. Emizen Tech has made it easy to address any complications, advanced add-ons, changes, and structuring.

SOLUTION

What was the scope of their involvement?

They’re using a template our marketing department chose as a guideline for customizing our Magento platform. The template itself has been customized and changed completely minus some basic elements. They’ve also built add-ons for accommodating the API of our enterprise resource planning (ERP) system. We aren’t using them for our main website.

We had a Magento Enterprise license and used a different developer to build our Magento 1 website. Emizen Tech created a new custom site and imported data from the old one for our upgrade to Magento 2.

We also have internal web stores based on a custom script we created internally. Our clients can log in securely on those and purchase their own products. We have hundreds of these stores that are only available to people who know the web addresses. Clients can see the products we provide them along with custom pricing on their private web store.

We’re moving these stores one by one to Magento and will also have at least 50 other local stores restricted to public access.

What is the team composition?

I’ve always been in contact with the owner of the company and have gone to him for Magento and general consultation for the last 3 years. The company has grown quite a lot, and they can assign different people for each of our tasks. It depends on if the request is API- or template-related.

How did you come to work with Emizen Tech Private Limited?

I searched for top Magento developers and came across a site similar to Clutch where a lot of people were giving positive reviews on Emizen Tech’s owner. He was working as an independent developer at that time.

What is the status of this engagement?

We started working with them three years ago on Magento 1 patches and changes.

We started the Magento 2 project in June 2017, but some uncertainties on our marketing team’s end caused its delay. We had two projects at once, including the main website where we were working with a different developer. We wanted to keep the same coloring and template across both sites.

We're planning to launch the new site at the end of February 2018 and have been building other restricted stores, two of which are ready. The collaboration is ongoing as we continue to add more stores and make changes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The store is finished and we’ve assigned four or five people from our company to test it. They place orders, identify issues, and give us feedback. Everything has been positive so far. We do have description and pricing errors, but these aren’t Emizen Tech’s fault.

How did Emizen Tech Private Limited perform from a project management standpoint?

They’re available for 16-18 hours per day. I’ve used other developers in the past where single questions or requests could take up to a week to solve. Emizen Tech responds the next day and the time zone difference has been an advantage.

Different members of their team have knowledge of what’s going on with projects across multiple areas. We communicate daily and have an internal project management tool called Podio where we post every task. We also use phone and Skype depending on the situation. They haven’t taken more than 48 hours for any task we’ve asked for.

The API work has been the only challenging part. We have an on-site ERP/API developer who has gone back-and-forth with Emizen Tech, thus requiring more testing and changes.

They’ve gotten everything I’ve requested from them right. I can just put a task on paper and explain to their team how I want a feature to work. They find a way of making anything we request work as long as it's within Magento’s restrictions. They customize anything, and if it doesn’t exist, they create an extension for it.

What did you find most impressive about them?

They’re very easy to work with and are willing to put in the extra effort to make something happen. I wish that every vendor worked like Emizen Tech. They haven’t misled us and have never distorted facts.

Are there any areas they could improve?

They keep track of every task, but using a project management tool would be ideal. We have an internal tool, but they should also have one on their side for time and project management.

Do you have any advice for potential customers?

You should make what you want clear before starting a software project in order to keep things from becoming unmanageable. Our project changed midway multiple times because of our own requirements. Software development never ends, so having a clear picture of what you need to get done in certain timeframes is a good idea. Take care of any subsequent changes after the project ends.

UPDATED REVIEW

This review was updated by a senior project manager on June 5, 2020. The original star ratings were: Overall - 5, Quality – 4.5, Schedule – 5, Cost - 5, NPS - 5. New content is below:

Introduce your business and what you do there.

I’m a senior project manager at a security solutions company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emizen Tech?

We needed to address our issues with Magento.

SOLUTION

What was the scope of their involvement?

For the past couple of years, Emizen Tech has focused on purely development projects. For example, they developed a feature that blocked all countries from seeing our website besides the US and India. Their team also enhanced the mobile version of our website to be faster and easier to navigate.

They migrated our website from Magento 1 to Magento 2. Now, their team works to connect our Magento 2 website to other systems. They also fix bugs, patch issues, and install extensions.

What is the team composition?

I have a main point of contact, but I’ve worked with six people from Emizen Tech.

How much have you invested with them?

We’ve spent about $30,000 monthly on their services.

What is the status of this engagement?

We started our partnership in June 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our system is more stable and works better. We have smoother transactions.

How did Emizen Tech perform from a project management standpoint?

We use JIRA as a project management software. We input all of the tasks into JIRA and Emizen Tech completes the tasks on a scrum level.

What did you find most impressive about them?

They have plenty of knowledge around different topics related to the system including hosting, coding, designing, and testing. Emizen Tech can cover a project form A–Z, so we don’t have to depend on other people to finish a project.

Are there any areas they could improve?

No, everything is fine. I don’t have any feedback for them in terms of improvements.

Do you have any advice for potential customers?

It’s helpful to have a project manager. It’s better to have a main point of contact than have many people reporting to you. If you work with a project manager, the process will be smoother.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director of heart-us.co.uk, a website that connects landlords agents with potential tenants in a secure and harmonious way.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emizen Tech?

I was looking for a subcontractor to build my company’s website for me, as well as assist me in marketing it.

SOLUTION

What was the scope of their involvement?

They built the website on WordPress, customizing it with PHP coding to reflect my vision. They also created the graphics and logos for the website and other marketing spaces like social media.

The site has two main functions. The first allows landlords and agents to register for a free account and create adverts for their properties. The second function allows homeseekers and tenants to advertise their home requirements for free on the website so landlords and agents can find them. The site will eventually function on a freemium model, where there will be a certain level of accessibility for free, and users will have to pay for enhanced services. 

We don’t intend to start marketing until March, when home seekers are gearing up to move in the warmer months, but when we do start marketing, I intend to subcontract an admin assistant from Emizen Tech. They’ll assist me with posting on social media, answering any technical support questions and help desk tickets, creating content, etc. I’ll also be working with them for future site development.

What is the team composition? 

I primarily work with Virendra Sharma [eCommerce consultant and Magento certified developer, Emizen Tech]. I also work with Deependra Singh [web developer, Emizen Tech] to develop my site.

How did you come to work with Emizen Tech?

I found them on Freelancer.com. They had the skills that I needed and received a lot of positive feedback from previous customers, so I decided to work with them on a few smaller projects. They didn’t disappoint, so I decided to employ them directly to build my company’s website.

How much have you invested with them?

We spent between $14,000 to $21,000 in our partnership with them so far.

What is the status of this engagement?

We began working together in December 2016. We finished the first stage of building the website, so they currently provide troubleshooting. We intend to continue working with them on marketing and subsequent stages of development for the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because I’m from an IT background, I tested their deliverables myself and evaluated them based on my own observations. I’m very patient with the pace, which was slower than they said it would be, so long as the work is high-quality, which it was — particularly for the price point.

Because the website is relatively new, we don’t have a lot external feedback, but everyone who’s seen the site thinks it’s brilliant and looks beautiful.

How did Emizen Tech perform from a project management standpoint?

Their project management could certainly use some work. I had to create my own system using Trello to keep track of their work.

That being said, I’ve really enjoyed working with Deependra. He’s brilliant and ensures my expectations are met. I rarely have to explain things more than once or twice to him. When we start development for the site again, I want to continue working with him. 

What did you find most impressive about them?

Emizen Tech quickly sorts out any problems we have, often free of charge, to ensure I’m happy. For instance, Facebook changed the size of their group banners, so my banner no longer fit properly anymore. I reached out to Virendra via Skype to ask if Emizen’s graphic designer could fix the banner for us. They made the necessary changes and didn’t charge me.

Are there any areas they could improve?

As I said, project management was a weak point for Emizen. When we first started working with them, they didn’t have a strong project management system in place, so things would get lost in the process. I’d ask for something to get done, and it would be forgotten. I then decided to create my own system using Trello, and things began running smoother. 

I’ve suggested that Emizen use project management tools like Prince2 and Scrum to ensure organization and clarity. 

Do you have any advice for potential customers?

Something to bare in mind when working with them is there’s a bit of language barrier with them. English isn’t their first language, so there will be misunderstandings here and there, but that’s the price I’m willing to pay for their high quality, cost effective work.