efelle creative

BACKGROUND

Please describe your company and your position there.

I’m the technology manager for Sequoyah Electric, an electrical contractor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire efelle creative?

We needed someone to make over our website.

What were your goals for this project?

We wanted a modern website that would work on any browser and display a standardized view on any device.

SOLUTION

How did you select this vendor?

I interviewed a number of website development companies and interviewed numerous resources about their projects. After meeting with efelle, I determined that they’d deliver a solution that would enable us to make updates and changes to our website via an online portal they provide.

Can you go into detail about the services they provided and the scope of the project?

efelle empowered us to retrieve metrics detailing who visited our site and distribute emails to keep our customers informed about new business opportunities.

What was the team composition?

We worked with a project manager and an implementation director.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website enhanced our brand throughout the pacific northwest, and the site’s style and format give potential business partners an excellent history of our projects.

How was project management arranged and how effective was it?

efelle's project manager utilized Basecamp to collaborate, which kept our team on schedule and enabled us to provide real-time feedback and recommendations. I’m not aware of the size of their team, but we met with the project manager and implementation director on a regular basis to ensure that our website was designed the way we wanted, and implemented on time and on budget.

What did you find most impressive about this company?

Their professionalism and results stood out to us.

Are there any areas where they can improve?

No, not that I can think of. They provided us with a scope of work and the cost to complete it, and they met their goals.

BACKGROUND

Please describe your company and your position there.

I’m a co-founder of a men’s premium athletic brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire efelle creative?

We needed someone to redevelop and upgrade our website.

What were your goals for this project?

We wanted a visually compelling, functional website for our products and guests.

SOLUTION

How did you select this vendor?

We used efelle creative to design our initial website in 2013 and we’ve had them under contract for maintenance since then. We vetted several web development companies in Seattle and efelle was the most responsive and understanding of our needs.

Can you go into detail about the services they provided and the scope of the project?

They upgraded our website and moved it to a new platform.

What was the team composition?

We worked with a project manager and a team of developers. The founder was also involved in the initial stages.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We receive regular compliments on our website’s look and feel.

How was project management arranged and how effective was it?

Like the original development in 2013, we worked with a project manager and a dedicated team. The project took longer than expected, which is the case with all web development and IT projects, but the results are solid and meet our expectations. The founder himself worked weekends, in the beginning, to ensure that our relaunch was successful.

What did you find most impressive about this company?

efelle is a well-respected organization that creates a great product. They’re personable and enthusiastic about their clients.

Are there any areas where they can improve?

It can be frustrating at times to make what, from the client's perspective, appear to be simple changes, because of the layers of personnel on the team, but there’s a reason it's structured the way it is. 

BACKGROUND

Please describe your company and position.

I am the Manager of American Classic Homes

Describe what your company does in a single sentence.

American Classic Homes builds custom luxury residential homes in the Puget Sound region, focusing on quality craftsmanship and personalized service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• We needed a digital flagship that could do two things simultaneously: instantly immerse potential clients in the beauty and detail of our finished projects with stunning visuals, while also providing a seamless, fast user experience that wouldn't frustrate them with slow load times. It was a challenge of balancing high-end aesthetics with high-performance functionality.

SOLUTION

How did you find efelle creative?

• Online Search
• Other

Why did you select efelle creative over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They began with a deep-dive strategy session to understand our brand ethos and target clientele. The scope included a complete redesign and rebuild on a modern, robust platform. The key deliverables were: A custom-designed website with a sophisticated, clean aesthetic that reflects our brand of luxury and craftsmanship. A high-performance development approach, ensuring the site loads quickly despite being image and video-heavy. A comprehensive, easy-to-use Content Management System (CMS) that allows our non-technical marketing manager to update project galleries, add new finished homes, publish blog posts, and edit text without needing to call a developer. Specialized portfolio galleries with filtering capabilities (e.g., by style, location, square footage) so potential clients can easily find homes that resonate with their vision. Seamless integration of our existing contact forms and a backend that ensures leads are delivered instantly and reliably to our sales team. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website has become our most effective sales tool. While we don't share specific conversion percentages, the quality of leads has dramatically improved. We now regularly receive inquiries that begin with, "I spent an hour on your website and I knew I had to call you." The load time is so fast that we've received unsolicited compliments on it, which is something you never hear about a website. Furthermore, our team updates the site weekly with new progress photos. The ease of the CMS has empowered us to keep our content fresh and engaging, which has significantly increased our repeat traffic and time spent on site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided a clear timeline at the outset and hit every major milestone on schedule. Communication was proactive; we never had to chase them for updates. Their response to our needs was fantastic. For example, during the design phase, we felt the initial layout for the project gallery was a bit cluttered. We raised this on a Tuesday, and by Thursday morning, we had two new mockups to review that perfectly addressed our concern. They treated our feedback as a crucial part of the process, not an inconvenience

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

hey didn't just hear "we need a fast website"; they understood that "fast" was critical to keeping an affluent, time-conscious client engaged. They pre-optimized every image and wrote clean code to ensure speed was baked in, not an afterthought. Furthermore, the training they provided on the CMS wasn't just a generic tutorial. They took the time to create a custom guide based on exactly how we would use it, which made our team confident and self-sufficient from day one. It felt like a true partnership.

Are there any areas for improvement or something efelle creative could have done differently?

This is a difficult question because the process was so smooth. If I were to offer one minor suggestion, it would be to provide even more examples of "best practices" for the content we upload ourselves early on. For instance, a quick cheat-sheet on ideal image dimensions and file sizes for the portfolio to ensure everything we add ourselves remains optimized for that incredible speed. That said, the efelle team has been incredibly responsive whenever we've had questions post-launch, so this was a very small item in an otherwise flawless experience. We are already discussing phase two with them.

BACKGROUND

Please describe your company and position.

I am the VP of Sales and Marketing of Law Offices of Stephen M. Hansen

Describe what your company does in a single sentence.

The Law Offices of Stephen M. Hansen is a legal practice, presumably led by attorney Stephen M. Hansen, that provides legal services and representation to clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• My website is frequently the initial point of contact for prospective customers as a solo practitioner, and our outdated website wasn't helping us in any way—it was hard to use and looked outdated. Creating a website that immediately communicated the same degree of professionalism, knowledge, and trust that I aim for in my one-on-one client appointments was my main objective. From the first click, I had to persuade prospective clients—many of whom were in tense legal situations that they were in good hands.

SOLUTION

How did you find efelle creative?

Online Search

Why did you select efelle creative over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website was completely rebuilt from the ground up by efelle.  The scope was extensive: after reviewing our previous website to find flaws, they created a fresh, contemporary layout with a refined, serene style appropriate for the legal industry.  A major technical overhaul to achieve faster load times, a content management system that enables me to easily update my blog with legal insights without calling for technical help, and a new, user-friendly site structure that makes it simple for visitors to find information about my practice areas and background were among the main deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website has developed into a potent instrument for fostering trust.  The quality of initial queries has really improved, and new consumers frequently comment on how useful and transparent the website was when they decided to get in touch with me. A number of them notably express how simple it was to locate my contact details and comprehend how I handle their particular issue.  Clients have also attested to the quicker load times, stating that they could easily access a page on their phone while waiting for a meeting or in their car.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled with ease and consideration for my hectic schedule.  Everything from the first concept mockups to the final launch was completed on schedule by Efelle.  They responded to my needs in an outstanding manner.  Once, late on a Tuesday night, I remember sending a frantic email to change the location of a call-to-action button that I believed was being overlooked.  By 10 AM the following day, my project manager had given me a personal call outlining the solution and a revised prototype.  I felt like they were my sole project.

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

efelle natural grasp of the particular requirements of a legal firm was what impressed me the most.  They thought like a legal client, not just a generic website designer.  For instance, they proactively recommended a special, noticeable area for client endorsements, understanding that social evidence is important when a person is selecting a lawyer.  This was a very useful strategic idea.

Are there any areas for improvement or something efelle creative could have done differently?

Finding a defect in the method is challenging.  A quick, easy "post-launch" guide a one-page cheat sheet on the top three things to change in the CMS and who to contact for what would be my one recommendation.  Even though they provided an excellent explanation, a brief reference sheet would have been helpful amid the chaos of establishing a new website.

BACKGROUND

Please describe your company and position.

I am the Employee of YOM Reporting

Describe what your company does in a single sentence.

Yamaguchi Obien Mangio is a full-service court reporting and video agency focused on client solutions – in the Northwest and throughout the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• Our particular objectives were to establish a contemporary, polished online presence that inspired trust in lawyers and legal experts, and—above all—to make sure that our long list of services and office locations were extremely simple for prospective clients to locate and comprehend, whether they were using a desktop computer at their workplace or a phone on their way to a deposition.

SOLUTION

How did you find efelle creative?

Online Search

Why did you select efelle creative over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of efelle was extensive. In order to comprehend our distinct position in the legal market, they started with a thorough strategy session. A fully customized website makeover with an emphasis on user experience (UX) was one of the main deliverables, guaranteeing simple access to our services, which include court reporting, video conferencing, and transcription. For our nationwide coverage, they created a reliable, user-friendly location directory and used a simple, mobile-responsive design that looks great on all screens. Our team can make basic text updates without calling for assistance thanks to the content management system that underpins the entire platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Based on our initial thoughts, the new website has changed everything. We almost immediately started getting unsolicited praise about how professional and user-friendly the website is from customers and even rival businesses. Since clients can now readily discover deposition prices, service explanations, and contact information for individual reporters directly on the website, we've noticed a significant drop in the number of straightforward informational calls to our front desk. Our team is now able to concentrate on more intricate client demands because of this.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

efelle did an excellent job managing the project. At the kickoff, they set a clear roadmap and followed it, delivering milestones like the first design mockups and development drafts on schedule. The finest thing was how they responded to our needs. For instance, we discovered during the evaluation stage that we needed to emphasize our video services more effectively. Rather than handling it as a laborious change order, their team delivered a number of sophisticated answers in a single day and smoothly included our suggestions into the subsequent build.

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

efelle capacity to function as a strategic partner rather than merely a vendor was what really made them stand out.  They spent time getting to know the ins and outs of the court reporting business.  They offered a content organizing plan during one of our early calls that we hadn't thought about, and it successfully made it easier for us to showcase our intricate range of services.  They obviously cared more for our success than merely establishing a website.

Are there any areas for improvement or something efelle creative could have done differently?

This is a challenging question because everything went so smoothly.  More strategic brainstorming sessions would be my recommendation if I had to make one.  Although we are quite happy with the finished result, the ones we had were extremely valuable, and early or additional sessions might have unlocked even more fantastic ideas.

BACKGROUND

Please describe your company and position.

I am the Former President & CEO of Carena, Inc

Describe what your company does in a single sentence.

Carena, Inc. is a Seattle-based telemedicine provider that designs, staffs, and operates virtual clinics enabling health systems to offer on-demand, 24/7 medical care via phone, secure video, or house calls

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• In addition to communicating our mission, we wanted to make the website easy for patients to use and comprehend. Our main goal was to have efelle assist us in reconsidering our online patient interactions and making sure that our brand felt as up to date and trustworthy as the treatment we offer.

SOLUTION

How did you find efelle creative?

Online Search

Why did you select efelle creative over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A complete redesign and redevelopment of the website was part of the scope of work.  Among the main deliverables were:

•  A simple, contemporary layout that made difficult medical procedures seem manageable.
•  Intuitive navigation that made it easy for partners, patients, and healthcare professionals to find what they were looking for.
•  Our internal team was able to maintain the site more independently thanks to a content management system that was easy to use.
•  Integrated features that draw attention to partner information, virtual care alternatives, and patient resources without overpowering users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The final result was revolutionary.  The new CarenaMD website is significantly more on-brand, more streamlined, and easier to use.  Our healthcare partners see us represented in a manner that reflects the professionalism of our work, and our patients now have an easier method to find out about and utilize our services.  Our team can now swiftly update resources and material internally thanks to the new backend tools, which has greatly improved operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efelle was exceptional from the perspective of project management.  They used project management tools that made it simple for us to monitor their progress and communicated in a straightforward and consistent manner.  They were prompt and helpful in their responses to our comments and modifications, frequently providing better options that we hadn't thought about.  Even when we made last-minute changes, they handled them politely and without losing steam. They also respected deadlines.

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Efelle's ability to combine creative design with pragmatic healthcare requirements was what most struck us about them.  Efelle has a thorough understanding of the subtleties of establishing trust in a healthcare setting, although many companies can make a site appear beautiful.  They stood out for their unique combination of technical proficiency, design sensitivity, and strategic thought.

Are there any areas for improvement or something efelle creative could have done differently?

The only thing we would change is that we wish we had included them sooner.  We now recognize how much their strategic advice may have impacted our communication and content initiatives in addition to the website construction.

BACKGROUND

Please describe your company and position.

I am the CEO of Elki Corporation

Describe what your company does in a single sentence.

Elki Corporation is a gourmet and specialty food importer and wholesaler based in Everett, Washington, known for bringing high-quality jams, preserves, crackers, and Scandinavian delicacies to retailers across the United States

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• We turned to efelle with the goal of creating a modern, engaging ecommerce storefront that would not only showcase our Scandinavian jams, spreads, crackers, and delicacies but also make it easy for retailers and customers to connect with us online. We wanted the new site to tell our brand story more effectively, highlight our product quality, and ultimately support growth in both wholesale and direct-to-consumer channels.

SOLUTION

How did you find efelle creative?

• Online Search
• Referral

Why did you select efelle creative over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

What efelle delivered:

• Complete ecommerce redesign: A new, visually appealing storefront that highlights our products in a clean, modern way.
• Product catalog reorganization: Improved navigation and categorization so customers can quickly find jams, crackers, and other gourmet items.
• Wholesale functionality: Custom features to better support bulk ordering and retailer account management.
• Mobile-responsive design: Ensuring the site looks and works beautifully across all devices, important for busy retailers.
• Content management system: A back-end that allows our team to update product listings, seasonal promotions, and news without relying on developers.
• Brand storytelling: Incorporating photography, product descriptions, and heritage elements to showcase ELKI’s Scandinavian roots and commitment to quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website has been transformative for us. Our ecommerce site for ELKI Corporation was overdue for a revamp. efelle creative designed a beautiful, high-performing storefront that helped boost our conversions right away. Customers frequently comment on how easy it is to browse, search, and place orders. Retailers have mentioned that the wholesale features save them time and make bulk ordering straightforward.

From an internal perspective, the site has simplified our work. Adding new products or updating promotions is now a quick process instead of a technical challenge. The modern design also gives us confidence that our digital presence matches the quality of our products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

efelle’s team was organized, proactive, and respectful of our timelines. They communicated consistently, sent progress updates, and handled revisions promptly. Even small details like how product photos were displayed were carefully addressed. We always felt heard, and they were patient when our team needed extra time to provide feedback.

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was efelle’s ability to capture the essence of our brand. Translating the story of a specialty food importer into a digital experience isn’t simple, but they created a site that feels warm, premium, and approachable at the same time. They blended design and functionality seamlessly.

Are there any areas for improvement or something efelle creative could have done differently?

lf there’s one thing we would have appreciated, it would be even more guidance on long-term digital marketing strategies after launch. Still, the site they delivered provides a strong foundation, and their support team has been available whenever we needed extra help.

BACKGROUND

Please describe your company and position.

I am the former Word Processing Specialist of Short Cressman & Burgess

Describe what your company does in a single sentence.

Short Cressman & Burgess PLLC is a Seattle-based litigation firm founded over a century ago, offering expert legal representation in construction law, tribal government matters, commercial litigation, real estate, environmental and business law, and municipal and development-related cases

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• We needed efelle to help us achieve a balance between a modern, professional look and the accessibility that clients expect when seeking legal representation. Specifically, we wanted the site to highlight our diverse practice areas construction law, tribal government matters, real estate, environmental and business law without overwhelming visitors. It was also important that the site communicate credibility, be mobile-friendly, and allow our in-house team to make content updates easily.

SOLUTION

How did you find efelle creative?

• Online Search
• Referral

Why did you select efelle creative over others?

• Good value for cost
• Company values aligned

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included:

• A full redesign of our website with a modern, clean interface.
• Development of a streamlined navigation system that makes it easy for prospective clients to locate specific practice areas and attorney profiles.
• Creation of attorney bio templates that balance professionalism with personality, ensuring each lawyer’s expertise is highlighted consistently.
• Integration of a content management system that is user-friendly for our staff, making ongoing updates to practice pages and news content simple.
• Responsive design to ensure the site performs seamlessly on mobile devices, tablets, and desktops.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The finished website exceeded our expectations. The new site is not only visually appealing, but it is also far more functional for clients and easier for our staff to manage internally. Clients have commented on how intuitive the site feels, particularly when searching for attorneys or practice information. The streamlined layout reduces clutter, while the modern design reflects the professionalism and caliber of our firm.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered work on schedule, kept communication open, and were proactive in sharing progress updates. If we raised a concern or asked for a revision, their team responded quickly and with thoughtful solutions. We never felt like just another project they treated us with the same level of care and professionalism that we strive to provide our clients.

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about efelle was their ability to listen carefully and translate our firm’s personality into a digital presence. It’s not easy to capture the gravitas of a century-old law practice while keeping the site fresh and approachable, yet they struck that balance beautifully. They also demonstrated a unique ability to blend technical know-how with a strong eye for design, ensuring the site wasn’t just functional but visually distinctive.

Are there any areas for improvement or something efelle creative could have done differently?

It might be to provide even more guidance around ongoing SEO strategies post-launch. While they did an excellent job of setting the foundation, additional long-term support in that area could have been valuable.

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of a construction company 

Describe what your company does in a single sentence.

Civil Construction 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• Website

SOLUTION

How did you find efelle creative?

Through Marketing Consultant

Why did you select efelle creative over others?

Referred to me

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website overhaul 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website fully redeveloped with better copy and design. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive and on top of deliverables. Jasmine especially was a pleasure to work with. 

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very responsive and helpful. 

Are there any areas for improvement or something efelle creative could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the Department Manager of Embalmer at Reid Funeral Home

Describe what your company does in a single sentence.

Reid Funeral Home has been serving the North Florida-South Georgia area for over 60 years. Harry T. Reid Funeral Home believes in old fashioned service. Our staff is committed to providing quality assistance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire efelle creative to accomplish?

• Social Media Marketing, Facebook Ads.

SOLUTION

How did you find efelle creative?

Online Search

Why did you select efelle creative over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from efelle creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Weekly reported maintain of social media and ads from day one and ongoing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase of folllowers, more brand awareness on the market 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very Good.

What was your primary form of communication with efelle creative?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their flexibility and customer-centric approach. 

Are there any areas for improvement or something efelle creative could have done differently?

Reporting might be more detailed and provide more ideas for improvements.