CUSTOM STYLE

BACKGROUND

Please describe your company and position.

I am the Commercial Director of a telecommunications company

Describe what your company does in a single sentence.

Telecommunications infrastructure, IP telecommunications, cloud, and security.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CUSTOM STYLE to accomplish?

• We hired CUSTOM STYLE to help achieve several key objectives, including optimizing our IT infrastructure, enhancing network security, and implementing scalable cloud solutions. Their expertise was instrumental in improving the overall efficiency and reliability of our telecommunications systems, while ensuring compliance with industry standards and best practices.

SOLUTION

How did you find CUSTOM STYLE?

Clutch Site

Why did you select CUSTOM STYLE over others?

Pricing fit our budget

How many teammates from CUSTOM STYLE were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes a comprehensive range of IT services and networking solutions aimed at optimizing the overall infrastructure and ensuring smooth, secure operations. Specifically, the tasks involve:

Network Design & Implementation: Designing and deploying a robust network infrastructure to meet the client's needs, ensuring high availability, performance, and scalability.
Cloud Integration: Implementing cloud-based solutions for data storage, processing, and management, improving flexibility and reducing operational costs.
Network Security: Setting up and configuring firewalls, VPNs, and other security measures to protect the network from external threats and ensure data privacy.
System Monitoring & Maintenance: Providing ongoing monitoring of network systems to ensure uptime and performance, along with regular maintenance to prevent issues before they arise.
Disaster Recovery (DR) Solutions: Developing and implementing disaster recovery plans, ensuring business continuity in the event of network failures or data loss.
Key Deliverables:

Fully designed and implemented network infrastructure.
Integrated cloud-based systems for storage and applications.
Configured network security systems with real-time monitoring.
Documentation of network configurations, security measures, and disaster recovery plans.
Ongoing support and system maintenance services.
This scope ensures that the IT infrastructure is not only efficient and secure but also adaptable to future growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress and success include:

Improved Network Performance: Achieved a 30% increase in network speed and reduced latency by optimizing the infrastructure and upgrading key components.
Enhanced Security: Successfully implemented advanced security protocols, reducing security incidents by 40% and improving overall protection against external threats.
Cloud Adoption and Efficiency: Migrated 80% of critical workloads to the cloud, resulting in a 25% reduction in operational costs and improved system scalability.
Increased Uptime: Achieved 99.99% network uptime, ensuring uninterrupted services and enhanced business continuity.
Disaster Recovery Readiness: Developed and tested a disaster recovery plan, cutting recovery time by 50% in the event of a system failure.
User Satisfaction: Increased user satisfaction scores by 20%, as a result of more reliable and efficient network performance and faster issue resolution.
These outcomes demonstrate the project's success in meeting its objectives, improving system reliability, enhancing security, and optimizing overall operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly effective and well-organized throughout the duration of the project. CUSTOM STYLE followed a structured approach, ensuring clear timelines and regular updates at every stage of the process.

On-Time Delivery: The team consistently delivered items on schedule, meeting all deadlines without delays. Milestones were met as planned, and any adjustments to the timeline were communicated promptly with clear explanations and revised schedules.
Responsiveness: CUSTOM STYLE demonstrated a strong commitment to understanding and addressing our specific needs. They were quick to respond to any queries or issues, offering timely solutions and making necessary adjustments to the project as new requirements emerged.
Collaboration: They maintained transparent communication, involving us in key decision-making processes and ensuring that we were aligned with the project’s progress. Regular meetings were held to review deliverables, assess progress, and resolve any challenges that arose.
Flexibility: As the project evolved, CUSTOM STYLE showed flexibility in adapting to changing requirements. They were proactive in suggesting improvements and alternative solutions, ensuring that our goals were met even when new challenges emerged.
Overall, their project management was characterized by professionalism, efficiency, and a customer-first approach, ensuring a smooth process and successful delivery.

What was your primary form of communication with CUSTOM STYLE?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about this company was their exceptional attention to detail and customer-centric approach. They took the time to thoroughly understand our specific needs and tailored solutions that were not only effective but also future-proof. Their ability to integrate cutting-edge technology seamlessly with our existing systems, while ensuring scalability, was truly remarkable.

Additionally, their proactive communication and transparency set them apart. They kept us informed at every step, addressing potential concerns before they became issues, which helped build a strong partnership throughout the project. Their flexibility and problem-solving abilities were also standout qualities — they consistently found ways to adjust the project scope to meet changing requirements without compromising on quality or timelines.

Overall, their deep expertise in IT infrastructure, combined with their focus on building long-term solutions and relationships, made them a standout choice.

Are there any areas for improvement or something CUSTOM STYLE could have done differently?

While the overall experience with CUSTOM STYLE was very positive, there are a couple of areas where slight improvements could be made:

Initial Onboarding and Documentation: While the project was executed smoothly, the initial onboarding phase could have been more streamlined. Some documentation, such as system architecture diagrams and detailed user guides, could have been provided earlier in the process. This would have helped us get up to speed more quickly and better understand the changes being implemented.
Proactive Risk Management: Although the team was responsive to issues that arose, a more proactive approach to risk management could have helped identify and mitigate potential challenges earlier. For example, having a more detailed risk assessment and contingency plan at the start of the project would have been beneficial in anticipating possible roadblocks.
Training and Knowledge Transfer: While the technical implementation was excellent, providing more in-depth training for our internal teams could have helped improve long-term adoption of the solutions. A few more hands-on training sessions or knowledge transfer workshops would have been beneficial.
Overall, these are minor suggestions, as CUSTOM STYLE delivered a high-quality service. Their work was efficient, and they showed great flexibility, but these small adjustments could enhance their already strong performance even further.

BACKGROUND

Please describe your company and position.

I am the Chief Information Security Officer of a telecommunications company 

Describe what your company does in a single sentence.

We are a global provider of telecom solutions, with a strong presence in more than 13 countries across Europe, the UK and Asia. The company has established itself as a key player in the telecommunications industry, providing innovative solutions to clients across all of our Business Units. We are known for its cutting-edge technology, Centres of Excellence and excellent customer service, catering to the needs of clients across all areas of the telecommunications sector.

We also prioritize utmost client satisfaction, and are committed to going above and beyond to meet our clients' needs and exceed their expectations. Additionally, we place a high value on passion for our work, team, company, and services, and strive to foster a culture of enthusiasm and commitment.

Finally, we aim to be proud in delivering results and celebrating team success, recognizing that the accomplishments of one individual are truly the accomplishments of the whole team. By embodying these values, we believe that we can achieve great things together.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CUSTOM STYLE to accomplish?

• IT Services
• IT Support
• Managed Services
• Infrastructure
• IT Outsourcing

SOLUTION

How did you find CUSTOM STYLE?

Referral

Why did you select CUSTOM STYLE over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CUSTOM STYLE were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom Style partnered with us to provide a comprehensive suite of IT solutions aimed at optimizing our technological infrastructure and enhancing operational efficiency. This engagement encompassed several key areas:

Managed IT Services: Custom Style assumed responsibility for the day-to-day management and maintenance of our IT environment. This included:

Network Monitoring and Management: Proactive monitoring of network performance, security, and availability to ensure optimal uptime and rapid issue resolution.
Help Desk Support: Providing timely technical assistance to our employees for all IT-related issues, ensuring minimal disruption to productivity.
Security Management: Implementing and managing security protocols, firewalls, and antivirus systems to safeguard our sensitive data and systems from cyber threats.
Cloud Services Management: Assisting with the migration, management, and optimization of our cloud-based applications and infrastructure.
Staff Augmentation: Custom Style provided highly skilled IT professionals to augment our existing team on a project basis. This allowed us to:

Access Specialized Expertise: Quickly onboard experts with specific technical skills for critical projects without the need for lengthy recruitment processes.
Scale Resources Efficiently: Adjust our workforce dynamically based on project demands, ensuring optimal resource allocation and cost-effectiveness.
IT Services (Project-Based): Beyond managed services, Custom Style delivered specific IT projects tailored to our business needs. 

Improved System Stability and Uptime: Through proactive monitoring and maintenance, Custom Style significantly enhanced the stability and reliability of our IT infrastructure, minimizing downtime and disruptions to our operations.
Increased IT Efficiency: By taking over routine IT tasks, Custom Style freed up our internal IT team to focus on strategic initiatives and innovation.
Successful Project Delivery: Custom Style successfully delivered on time and within budget, meeting our specific requirements and objectives.
Access to Top Talent: Staff augmentation provided us with access to a pool of highly qualified IT professionals, enabling us to execute projects efficiently and effectively.
Overall, Custom Style proved to be a valuable partner in our IT journey, delivering exceptional service, expertise, and support. Their solutions have significantly improved our IT efficiency, security, and overall operational performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Custom Style helped us streamline our IT processes.
This significantly freed up our IT team to focus on more strategic initiatives.
IT support team was highly responsive and knowledgeable, resolving our issues quickly and efficiently.
Custom Style provided excellent communication and kept us informed throughout the entire support process, ensuring a smooth and stress-free experience.
Custom Style helped us identify areas where we could reduce IT costs without compromising performance or security. This resulted in noticeable savings and improved resource allocation.

Custom Style helped us negotiate more favorable contracts with our software vendors, ensuring we were getting the best possible value for our investment.
They introduced us to new technology providers that offered innovative solutions better suited to our needs and budget.
Their expertise in vendor management helped us streamline our procurement processes and build stronger relationships with our suppliers.
They took the time to understand our specific IT needs and challenges, providing tailored solutions that addressed our unique requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Custom Style demonstrated a strong understanding of project management principles. They were organized, efficient, and maintained clear communication throughout the project lifecycle. They established clear timelines and milestones, and provided regular updates on progress, ensuring we were always informed and involved.
They consistently delivered project components and services on time, meeting the agreed-upon deadlines. Their ability to adhere to schedules was crucial in keeping our projects on track and minimizing any potential delays.
Custom Style was highly responsive to our needs and requests. They actively listened to our concerns and feedback, and were always willing to adapt their approach to ensure our specific requirements were met. Their flexibility and commitment to customer satisfaction were truly impressive.

What was your primary form of communication with CUSTOM STYLE?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most about Custom Style was their ability to truly understand our business needs and tailor their solutions accordingly. They didn't just offer a one-size-fits-all approach; they took the time to learn about our specific challenges and goals.
I was particularly impressed with their proactive approach to IT support. They didn't just wait for problems to arise; they actively monitored our systems and identified potential issues before they impacted our operations. Custom Style's team was incredibly knowledgeable and experienced. They had a deep understanding of the latest technologies and were able to provide valuable insights that helped us make informed decisions.

Are there any areas for improvement or something CUSTOM STYLE could have done differently?

While Custom Style was generally very responsive, there were a few instances where communication could have been more better .

BACKGROUND

Please describe your company and position.

I am the CEO of Renovate Solutions

Describe what your company does in a single sentence.

We specialize in delivering high-quality construction, renovation, and insulation services tailored to meet the needs of both residential and commercial clients. With years of experience, we pride ourselves on offering reliable, efficient, and cost-effective solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CUSTOM STYLE to accomplish?

• IT Services
• Business Consultation
• Managed Services
• Staff Augmentation

SOLUTION

How did you find CUSTOM STYLE?

• Online Search
• Referral
• Clutch Site

Why did you select CUSTOM STYLE over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CUSTOM STYLE were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

Our partnership with Custom Style has been instrumental in supporting the full breadth of our IT and operational needs. They serve as our primary technology provider, delivering a wide range of services that ensure the smooth running of our business. Below is a detailed summary of the scope and key deliverables they’ve provided: 

IT Services

• Infrastructure Management: They manage our entire IT infrastructure, ensuring systems are always running efficiently and securely. This includes ongoing monitoring, maintenance, and troubleshooting.
• Cloud Solutions: They designed and implemented our cloud infrastructure, allowing seamless data storage, sharing, and access across our teams. Their ongoing management ensures our cloud environment remains secure and scalable.
• Cybersecurity: A robust cybersecurity framework has been put in place, including firewalls, antivirus, and intrusion detection systems to safeguard our data and digital assets.
• Office IT Management: They handle all technical aspects of our office setup, including installing and maintaining computers, printers, and other office equipment, ensuring our day-to-day operations run smoothly.

Hardware Supply & Installation

• CCTV Systems & Security Solutions: They sourced and installed a comprehensive security system, including CCTV cameras, alarm systems, and access control to enhance our office security.
• Smart Home Technology: In one of our specific projects, they provided smart home solutions, integrating IoT devices and automation systems for greater efficiency and control over our environment.
• Networking: From structured cabling to setting up wireless networks, [Vendor Name] has ensured that all our office locations are equipped with high-speed, reliable connectivity.

Real Estate & Logistics Support

• Office Space Acquisition & Setup: They supported our expansion by helping us identify and secure office spaces that fit our needs. They then took charge of setting up IT systems in these locations, from network design to installation.
• Ongoing Maintenance: As part of their service, they continue to manage and maintain all aspects of our office technology and security systems, ensuring long-term functionality and support.

Key Deliverables

• Fully managed IT infrastructure, both cloud and on-premises.
• Seamless integration of cybersecurity measures for data protection.
• Hardware supply and installation for security systems, smart technology, and network infrastructure.
• Office logistics management, including space acquisition and full tech setup.
• Consistent maintenance and support, allowing us to focus on our core business.

Custom Style is a one-stop shop for all our operational and technical needs. Their expertise has been invaluable in ensuring that our infrastructure is robust, secure, and capable of scaling with our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnership with Custom Style across various client projects has consistently delivered significant results:

• 99.8% Uptime: Their proactive infrastructure management ensured near-perfect uptime, reducing operational disruptions across all projects.
• 30% Faster Project Delivery: Efficient management of IT infrastructure and real estate logistics accelerated project completion times, allowing quicker client onboarding and setup.
• 25% Reduction in IT Costs: By streamlining IT services and optimizing resources across multiple clients, we achieved substantial cost savings without sacrificing service quality.
• Zero Security Incidents: Thanks to their robust cybersecurity measures, no security breaches or data losses occurred in any of the projects.
• Energy Efficiency Improvements: With their smart home and energy-efficient technology solutions, we saw up to 15% energy savings for clients implementing green tech in their facilities.
• Boost in Network Speed & Reliability: Their network solutions improved communication efficiency, resulting in a more productive and connected workforce for our clients.
• 40% Decrease in On-site Maintenance Requests: Through proactive hardware and system management, on-site technical support requests were reduced, allowing smoother operations for each client.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Custom Style demonstrated excellent project management across all our collaborations. They consistently delivered on time, often completing projects ahead of schedule by streamlining processes and maintaining clear communication. Their structured approach, which included regular progress updates and transparent timelines, kept us informed at every stage.

They were highly responsive to our needs, quickly adapting to changes or unexpected challenges that arose. Whether it was adjusting project scope, implementing last-minute client requests, or resolving technical issues, their team was always flexible and proactive in finding solutions. This reliability and responsiveness ensured a smooth experience throughout each project.

What was your primary form of communication with CUSTOM STYLE?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Custom Style was their ability to serve as a true one-stop shop for all our projects. Their versatility in handling a wide range of services—from IT infrastructure to hardware installation and office logistics . This comprehensive approach meant we could rely on them for multiple aspects of each project, simplifying the process and saving us time.

Additionally, their proactive problem-solving and ability to quickly adapt to changes made them a highly dependable partner. Their commitment to delivering high-quality results while staying flexible and responsive to our needs impresses us.

Are there any areas for improvement or something CUSTOM STYLE could have done differently?

While Custom Style has been a reliable partner, one area for potential improvement could be in enhancing communication during particularly complex or fast-moving projects. At times, more frequent status updates or clearer timelines would have helped us stay more aligned, especially when multiple services were being coordinated simultaneously.

Additionally, offering more tailored, project-specific pricing options could provide greater flexibility, particularly for smaller or one-off projects. Overall, these are minor suggestions, as their performance and adaptability have been strong across the board.

BACKGROUND

Please describe your company and position.

I am the Group Marketing Manager of Connect44

Describe what your company does in a single sentence.

Connect44 Group is a leading provider of E2E Telco Solutions in Europe. Since our establishment in 2000, we have been delivering excellence in areas such as mobile solutions, fixed networks, and enterprise services. With offices in 13 countries and a team of over 1,300 specialists, we have built strong and lasting partnerships with Mobile Network Operators, Fibre & Tower Companies, and Equipment Vendors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CUSTOM STYLE to accomplish?

• Organise engaging and fun events for company employees in Romania

SOLUTION

How did you find CUSTOM STYLE?

• Referral
• Other

Why did you select CUSTOM STYLE over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from CUSTOM STYLE were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

I have had the pleasure of working with CUSTOM STYLE for numerous events, and they have consistently delivered exceptional service. Their creativity, attention to detail, and dedication have made every occasion memorable and extraordinary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The professionalism, flexibility, and commitment to excellence from the team are evident in every aspect of their work. From the initial planning stages to the final execution, they have exceeded our expectations, making each event seamless and unforgettable. Thank you, CUSTOM STYLE, for your unwavering support and for bringing our visions to life with such elegance and style. I highly recommend their services and look forward to many more successful collaborations in the future. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management by the Custom Style team was exceptional. They consistently delivered all items on time, meeting or exceeding our expectations. The team was highly responsive to our needs, often anticipating requirements before we even articulated them. Their proactive approach and attention to detail made the entire process smooth and efficient.

What was your primary form of communication with CUSTOM STYLE?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most about the Custom Style team was their creativity, attention to detail and unparalleled ability to anticipate our needs and deliver consistently on time. Their proactive approach to project management and keen attention to detail set them apart. This unique blend of reliability and foresight made working with them a seamless and highly satisfying experience.

Are there any areas for improvement or something CUSTOM STYLE could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Business Manager of Paco Brand Family

Describe what your company does in a single sentence.

Toys Online store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CUSTOM STYLE to accomplish?

• web development

SOLUTION

How did you find CUSTOM STYLE?

Online Search

Why did you select CUSTOM STYLE over others?

High ratings

How many teammates from CUSTOM STYLE were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

design, development, testing, and maintenance of a responsive, user-friendly website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes: 30% increase in traffic, 5% rise in session duration, 15% boost in conversion rate, 40% faster load times

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team managed the project efficiently and communicated well

What was your primary form of communication with CUSTOM STYLE?

In-Person Meeting

What did you find most impressive or unique about this company?

We were impressed with their promptness and professionalism.

Are there any areas for improvement or something CUSTOM STYLE could have done differently?

Everything it's ok

BACKGROUND

Please describe your company and position.

I am the operations director of Lifeline Services. 

Describe what your company does in a single sentence.

medical service provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CUSTOM STYLE to accomplish?

• Sales improvement

SOLUTION

How did you find CUSTOM STYLE?

Referral

Why did you select CUSTOM STYLE over others?

Company values aligned

How many teammates from CUSTOM STYLE were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• sales improvement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• income increase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

excellent reaction time. always meets expectations 

What was your primary form of communication with CUSTOM STYLE?

In-Person Meeting

What did you find most impressive or unique about this company?

people skills

Are there any areas for improvement or something CUSTOM STYLE could have done differently?

No. Everything was great.