# Communication Crafts Communication Crafts Reviews (66), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 4 connections joined Communication Crafts's Network [Visit Website](https://www.communicationcrafts.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/communication-crafts) **THE TEAM NEXT DOOR!** **Meet Communication Crafts- The team next door!** With 16+ years of on-hand experience, Communication Crafts provides next-gen digital transformative solutions for an enviable list of clients across domains and geographies. The one-stop solution for all your technological development needs. We deliver expertservices across arenas as diverse as: - Bespoke eCommerce Development - Mobile App Development - Custom Website and CMS Development - eLearning Solution - Hire Dedicated Remote Developers - Product Development (catered to all types and sizes of companies) - Graphic Design Services (ad campaigns, Brand Identity, packaging, print ads, hoardings, and more.) - Video Production ( Explainer Video, Whiteboard Animated Video, Motion Graphic, Social Media Video, Video Editing & VFX video ) - Integrated Digital Marketing Services (search engine optimization, social media marketing, PPC campaigns, and more.) We materialize your visions in 3 simple steps: 1\. **Understand and Target**: Using state-of-the-art technologies and analytical tools, we strategize a cost-effective plan to deliver your goals by acknowledging your needs and monitoring your target audience. 2\. **Attract and Implement**: We allocate resources and experts accordingly, then implement our planned strategy. 3\. **Review and Revise**: The effectiveness of the strategy is calculated. After in-depth analysis, we update our plan to maximize your ROI. **Here’s why our clients love us**\- We have a client-centric work model that puts client needs right at the top. We are always one call away, regardless of your time zone. The work culture at Communication Crafts is lively and dynamic because creative freedom is crucial to us. We believe that dedication is impossible without enthusiasm, and maybe, that’s the reason we’re so good at what we do! **Key Strengths** - A potent mix of innovation + technology - Passionate and experienced team with diverse capabilities - End-to-end solutions under one roof - Quick response and less turn-around time - Just a phone call away! ## Company Information - Minimum project size: $10,000+ - Number of employees: 250 - 999 - 3 Locations: - Lewes, DE (Headquarters) - Hampshire, England - Ahmedabad, India - Founded in 2005 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 20% Mobile App Development - 20% Web Development - 10% AR/VR Development - 10% Custom Software Development - 10% E-Commerce Development - 10% IT Managed Services - 10% IT Staff Augmentation - 10% Video Production ### Focus Areas - IT Managed Services Focus: - 100% Managed Software Application & Solutions - AR/VR Development Focus: - 100% Unity - CMS Focus: - 100% WordPress CMS - Mobile Platforms: - 40% Android App Development - 30% Hybrid & cross platform apps - 30% iPhone iOS App Development - Mobile Focus: - 40% Learning & Education Mobile App Development - 10% Business Intelligence Mobile App Development - 10% Financial Mobile App Development - 10% Health & Wellness Mobile App Development - 10% Mobile Commerce - 10% Productivity Mobile App Development - 10% Travel & Lifestyle Mobile App Development - Programming & Scripting: - 33% PHP - 22% JavaScript - 22% Swift - 12% Kotlin - 11% ASP.NET - Application Platforms: - 30% Amazon Application Development Framework - 30% Azure Platform - 30% Linux server - 10% Other app platform - E-commerce Systems: - 30% Magento - 30% WooCommerce - 20% Other ecommerce systems - 20% Shopify - Production Services: - 30% Scriptwriting - 30% Storyboarding - 20% Visual Effects - 10% Filming - 10% Voiceovers - Animation Focus: - 25% 2D Animation - 25% Motion Graphics - 25% Stop Motion Animation - 25% Whiteboard Animation - Video Type: - 25% Educational & Training Video Production - 25% Explainer Video Production - 20% Corporate Video Production - 15% Branded Video Production - 15% Commercial Production - Frameworks and CMS: - 25% Laravel - 24% .NET - 13% CakePHP - 13% CodeIgniter - 13% React Native - 6% Angular - 6% NodeJS ### Industries - 10% eCommerce - 30% Education - 5% Retail - 11% Information technology - 11% Supply Chain, Logistics, and Transport - 5% Manufacturing - 12% Medical - 5% Real estate - 11% Telecommunications ### Clients - 50% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Communication Crafts offers competitive pricing and good value for cost, with projects ranging from $2,500 to $136,000. Clients consistently highlight their responsiveness, timely delivery, and quality work, making them a reliable choice for various digital solutions. **Most Common Project Size**: $10,000 to $49,000 based on 48 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $10,000 to $49,000 based on 20 reviews - Video Production: Less than $10,000 based on 12 reviews - Graphic Design: Less than $10,000 based on 6 reviews - Web Design: Less than $10,000 based on 5 reviews - Mobile App Development: $10,000 to $49,000 based on 4 reviews - Custom Software Development: $10,000 to $49,000 based on 4 reviews - Branding: Less than $10,000 based on 3 reviews - Social Media Marketing: Less than $10,000 based on 3 reviews - UX/UI Design: $10,000 to $49,000 based on 3 reviews - Marketing Strategy: Confidential based on 2 reviews - Content Marketing: Less than $10,000 based on 2 reviews - IT Managed Services: Less than $10,000 based on 2 reviews - Logo: Less than $10,000 based on 2 reviews - Other Design: Less than $10,000 based on 2 reviews - Print Design: Less than $10,000 based on 2 reviews - Product Design: $10,000 to $49,000 based on 1 review - Search Engine Optimization: $10,000 to $49,000 based on 1 review - Other Digital Marketing: $10,000 to $49,000 based on 1 review - Business Consulting: $10,000 to $49,000 based on 1 review - Digital Strategy: $10,000 to $49,000 based on 1 review - Audio Production: Confidential based on 1 review - Broadcast Video: Confidential based on 1 review - Corporate Photography: Confidential based on 1 review - Event Management: Confidential based on 1 review - Content Writing Services: $10,000 to $49,000 based on 1 review - Product Marketing: Confidential based on 1 review - Application Testing: Confidential based on 1 review - Translation: Confidential based on 1 review - Video Marketing: Confidential based on 1 review - Transcription: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Communication Crafts Review Insights Overall Review Rating: 4.8 - Quality: 4.7 - Schedule: 4.7 - Cost: 4.6 - Willing to Refer: 4.9 ### Communication Crafts Reviews #### Branding & Marketing Strategy for Vape Manufacturer (Featured Review) **The Project** - Services: Branding, Marketing Strategy, Product Marketing - Project size: Confidential - Project length: Jan. 2015 - Ongoing **Project Summary**: Communication Crafts provides ongoing branding and marketing strategy services for a vape manufacturer. The team is tasked with creating a consumer brand portfolio. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Director, Elite Mobile - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 22, 2024 **Feedback Summary**: Communication Crafts’ efforts have been met with positive acclaim, thanks to their value-drive approach. The team is highly accessible from a workflow standpoint, and internal stakeholders are impressed with the service provider's vast technical understanding. ""The team at Communication Crafts always delivers on time and keeps in touch with us daily."" **BACKGROUND** Please describe your company and position.I am the Sales Director of Elite MobileDescribe what your company does in a single sentence.Vape manufacturer and distributor **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?To create a consumer brand portfolio of our 4 brandsTo give creative direction of the corporate look and feel of the companyTo work alongside our UK marketing team to provide full support of all design and artwork projects **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?High ratingsGreat culture fitGood value for costCompany values alignedHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The team have continuously delivered against all set projects that have evolved over the years. the team have delivered 4 strong consumer brands that now operate in the UK, France, Germany, Spain, Ireland and the UAE. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?the launch of consumer brands and the success in sales from launch. Our products can be measured in sales value as you do not know how they taste until you purchase and try them, in the case of vaping, you are purchasing purely based on the brand look and feel, and this has been the key measure of success between our companies.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team at Communication Crafts always delivers on time and keeps in touch with us daily, ensuring all project timelines are managed. The team is always available to jump on a call, and we now have weekly/monthly meetings to manage any specific projects.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?how well they understand our needs as an organisation and that of the vaping industry which is very different based on regions and countries.Are there any areas for improvement or something Communication Crafts could have done differently?No, I think Communications Crafts do an amazing job. Each time there has been any areas of improvement, the full team have joined me and my team on calls to work through the issues and also to immediately put in place ways of working that work for all of us. a great team to work with and we see the as part of our organisation and success and not a third party agency. --- #### Website Revamp for Biopharmaceutical Company **The Project** - Services: UX/UI Design, Web Design, Web Development - Project size: Confidential - Project length: Oct. 2024 - Oct. 2025 **Project Summary**: Communication Crafts redesigned a website for a biopharmaceutical company. The team updated the site's design language, content architecture, and backend CMS and added high-quality images, videos, and graphics. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** IT Head, Concord Biotech Limited - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Dec 4, 2025 **Feedback Summary**: Communication Crafts improved the client's website performance, UX, content management, visibility, organization, branding, and accessibility. The team ensured a smooth and reliable project management process, supported the client throughout, and delivered within the agreed timeline. This review is an update by the client company. The original review is located below the new content. ""They supported us throughout the project."" **BACKGROUND** Please describe your company and position.I am the I.T Head of Concord Biotech LimitedDescribe what your company does in a single sentence.Concord Biotech Limited, a leading Indian biopharmaceutical company that specializes in fermentation-based Active Pharmaceutical Ingredients (APIs) and formulations.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Redesign my existing website and give new corporate and professional look **SOLUTION** How did you find Communication Crafts?Online SearchWhy did you select Communication Crafts over others?Close to my geographic locationPricing fit our budgetGood value for costCompany values alignedDescribe the scope of work in detail. Please include a summary of key deliverables.This project involves a complete redesign of the existing website to establish a modern, professional, and visually engaging digital presence that reflects the identity of an Indian biopharmaceutical company specializing in the research, development, and manufacturing of fermentation-based Active Pharmaceutical Ingredients (APIs) and formulations.The redesigned website will incorporate an updated design language, intuitive navigation, and a structured content architecture that highlights the company's scientific strength, innovative capabilities, and global standards.A robust backend content management system will be implemented to ensure the internal team can independently and efficiently update key sections such as Investor PDFs, API and Formulation product details, and other dynamic content.The website will also prominently showcase the company's facilities, R&D units, and CSR initiatives through a mix of high-quality images, videos, motion graphics, and interactive visual elements. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Faster website loading speed and improved overall performance.Better user experience with clear navigation and updated page layouts.Internal team can easily update Investor PDFs, API details, and Formulation product information from the backend.Reduced time required to make content changes or upload new documents.Improved visibility of Facilities, R&D units, and CSR activities through updated images and videos.Product information is organised clearly, making it easier for users to find details.More consistent and professional brand appearance across the website.Mobile responsiveness and accessibility improved across all pages.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was smooth and reliable. They supported us throughout the project, implemented all changes with proper placement, and consistently shared useful inputs and suggestions for improvement. They made sure to clearly understand our requirements before taking action, responded promptly to our queries, and delivered all items within the agreed timeline.What was your primary form of communication with Communication Crafts?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They supported us throughout the project, implemented all changes with proper placement, and consistently shared useful inputs and suggestions for improvement. They made sure to clearly understand our requirements before taking action, responded promptly to our queries, and delivered all items within the agreed timeline.Are there any areas for improvement or something Communication Crafts could have done differently?One area for improvement is the limitation on the fixed number of change rounds. Having more flexibility in accommodating revisions would make the process smoother, especially for projects that require detailed refinements. **UPDATED REVIEW** This review was published on December 10, 2025.Lalit SethiCFO, Concord Biotech LimitedOther industriesIndia1,001-5,000May 2025 - Oct 2025Less than $10,000Project summaryCommunication Crafts provided development and design services for a fermentation-based active pharmaceutical ingredient (API) company. The team was responsible for building a website for the client.Feedback summaryCommunication Crafts completed the website development project. The team managed the project well, delivered work on time, demonstrated excellent technical skills, and understood the client's business needs. The client was pleased with Communication Crafts' professionalism and performance.BACKGROUNDPlease describe your company and position.I am the CFO of Concord Biotech LimitedDescribe what your company does in a single sentence.We are Fermentation based API Manufacturer.OPPORTUNITY / CHALLENGEWhat specific goals or objectives did you hire Communication Crafts to accomplish?Website DevelopmentSOLUTIONHow did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?Referred to meHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Website DevelopmentRESULTS & FEEDBACKWhat were the measurable outcomes from the project that demonstrate progress or success?Website Development is suucessfully doneDescribe their project management. Did they deliver items on time? How did they respond to your needs?It was excellent management of the project. Their team demonstrated excellent technical skills, creativity, and a deep understanding of our business needs. They maintained clear and timely communication throughout the project, offered valuable suggestions, and ensured delivery within the agreed timelines.What was your primary form of communication with Communication Crafts?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Professional approach. The final website is well-designed, easy to navigate, and effectively represents our brand identity. We truly appreciate their professionalism, responsiveness, and commitment to quality. We look forward to continuing our association with Communication Craft for future digital initiatives.Are there any areas for improvement or something Communication Crafts could have done differently?No, they did wellSTAR RATINGSOverall rating: 4.5We partnered with Communication Craft for the development of our company website, and the overall experience was outstanding.Quality: 4.5Cost: 4.5Schedule: 5Willing to refer: 5 --- #### Website Revamp for Healthcare Products Distributor **The Project** - Services: IT Managed Services, Video Production, Web Development - Project size: Less than $10,000 - Project length: Apr. - June 2025 **Project Summary**: Communication Crafts revamped a website for a healthcare products distributor. The team's goal was for the site to align with brand guidelines, feature custom graphics, and showcase 600+ product offerings. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CRM, Smart Laboratories Private Limited - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Sep 30, 2025 **Feedback Summary**: Communication Crafts improved the client's website, resulting in increased traffic, reduced bounce rate, and enhanced user engagement and product discoverability. The team had excellent project management, delivered on time, communicated clearly, and was highly responsive to feedback and changes. ""Their dedication and attention to detail ensured the final website not only met but exceeded our vision."" **BACKGROUND** Please describe your company and position.I am the CRM of Smart Laboratories Private LimitedDescribe what your company does in a single sentence.We distribute high-quality healthcare, personal care, and wellness products across India. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Website Development **SOLUTION** How did you find Communication Crafts?Longstanding partnershipWhy did you select Communication Crafts over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitCompany values alignedHow many teammates from Communication Crafts were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Smart Laboratories required a full website revamp to effectively showcase 600+ products while ensuring a smooth, high-performance user experience. The new site was designed to be visually aligned with brand guidelines, featuring custom graphics, a clear division breakdown, WhatsApp integration, and an optimized layout that streamlines user navigation and enhances overall engagement. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The website revamp resulted in a significant increase in traffic and a notable reduction in bounce rate, demonstrating improved user engagement, better product discoverability across 600+ listings, and a smoother, more efficient browsing experience.Describe their project management. Did they deliver items on time? How did they respond to your needs?Smart Laboratories demonstrated excellent project management, consistently delivering milestones on time while maintaining clear and proactive communication. They were highly responsive to our feedback and needs, quickly adapting to changes and ensuring the project stayed aligned with both timelines and quality expectations. The team left no stone unturned in meeting our expectations, going above and beyond to ensure every detail. From design and functionality to navigation and brand alignment, everything was executed flawlessly. Their dedication and attention to detail ensured the final website not only met but exceeded our vision.What was your primary form of communication with Communication Crafts?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their remarkable attention to detail,  problem-solving ability, and their commitment to treating our vision as if it were their own. They consistently ensured that every aspect of the website, design, functionality, and user experience was executed to the highest standard, making the collaboration seamless and highly effective.Are there any areas for improvement or something Communication Crafts could have done differently?There were no major issues; if anything, a slightly quicker response to minor queries could have made the process even smoother --- #### Branding & Design for Education Company **The Project** - Services: Branding, Graphic Design, Print Design - Project size: Less than $10,000 - Project length: Dec. 2024 - Jan. 2025 **Project Summary**: Communication Crafts provided branding services for a technology institute. The tasks included event conceptualization, theme development, and the creation of brand installations. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Assistant Manager of Branding & Comms, Education Company - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 31, 2025 **Feedback Summary**: Communication Crafts successfully established overarching themes with the help of creative displays and installations, leaving a lasting impression on the audience. The team delivered all the requirements on time and was responsive to the client's needs. Their clarity and passion were remarkable. ""All the deliverables were perfectly on time."" **BACKGROUND** Please describe your company and position.I am the Assistant Manager, Branding and Communications of an education companyDescribe what your company does in a single sentence.The company is a pioneering, industry-aligned institute where students work on complex, real-world problems and gain practical experience in Industry 4.0 technologies.We bring in industry experts as Professor-of-Practice and adjunct/guest faculty to provide students with direct experience and practical application, often in real-world settings or through & hands-on activities, virtual simulations, industry projects and internships. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Be our design partner for print media, event conceptualisationSupport us with our first Convocation. **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?High ratingsClose to my geographic locationPricing fit our budgetGood value for costCompany values alignedHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scope of Services1. Flagship Event Conceptualization:• Theme Development:o Develop a cohesive event theme that aligns with our core values, key messaging,and global aspirations. Integrate the theme across all touchpoints: event design, installations, and collaterals.• Event Design:o Plan and design key segments enforcing the evento Incorporate interactive elements, such as live demonstrations, AR/VR showcases, branding zones, brand installations and immersive experiences 2. Creation and Production of Brand Installations:• Key Deliverables:o Arrived With our pathwayo Evolution of a conscious technologisto A peek into a conscious technologisto Discovero Touch & Teleport (Interactive Wall) o Book 3D installation with Mirroro Seminar Hall Standeeso Convocation Invites • Onsite Collaterals:o Posters, banners, and standees.o Presentation templates for keynote speakers and panels **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Overarching themes were successfully established with the help of creative displays and installations during the event leaving a long lasting impression.• Education that is immersive, hands-on, experiential, promotes true learning, application is available here in India• Launch of the #ConsciousTechnologist – equips students, faculty, staff and leaders with knowledge and skills to adopt sustainable practices in the use of technology in manufacturing and core engineering domains.Describe their project management. Did they deliver items on time? How did they respond to your needs?All the deliverables were perfectly on time. Kudos to the entire team for putting in extra hours to this project.What was your primary form of communication with Communication Crafts?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Clarity, passion, honesty and humbleness.Are there any areas for improvement or something Communication Crafts could have done differently?NA --- #### Post-Prod Video Editing Services for Video Production Co **The Project** - Services: Audio Production, Broadcast Video, Graphic Design - Project size: Confidential - Project length: July 2024 - Jan. 2025 **Project Summary**: Communication Crafts has augmented postproduction staff for a video production company. The team has created motion graphics and offered alternative edits to some pieces. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Producer, Video Production Co - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 14, 2025 **Feedback Summary**: Communication Crafts has successfully created a 2-4 hour time investment per 30-second content and met the client's quality expectations. Moreover, the team has been attentive and courteous and has met all requests with a great attitude. Overall, the team's client-first approach has stood out. ""What stood out most about Communication Crafts was their commitment to constant communication."" **BACKGROUND** Please describe your company and position.I am the Executive Producer of a video production company.Describe what your company does in a single sentence.We are a full service video production company focused on post-production and technology solutions predominantly for the furniture retail sector.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?To be an extension of our existing post-production teamTo bring fresh motion graphics to the projectsTo offer alternative edits to some of the pieces being created by the existing post-production team **SOLUTION** How did you find Communication Crafts?Online SearchInbound email marketingWhy did you select Communication Crafts over others?High ratingsPricing fit our budgetGood value for costHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.As our lists of deliverables grew with some of our largest furniture retail clients, so did the need for additional support in post-production to expand the team. This solution needed implementing quickly to keep up with the increased demand. Along with fresh ideas that would play well in social media and beyond, a solid understanding of motion graphics was required to execute many of the needs. Over 200 deliverables supporting a handful of clients were created during this time.   **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?2-4 hour time investment per :30 sec of content created while maintaining both VIA and our client's quality expectations.  Describe their project management. Did they deliver items on time? How did they respond to your needs?Our project manager was attentive and courteous, and did their best to dive right in and understand a pretty complicated post world within retail. Requests were always met with a good attitude and if ever questions arose, they did not hesitate to ask for clarity. Often times the  projects assigned had deliverables with looser deadlines allowing for a bit more exploration than normally provided. On the projects with hard deadlines, we were able to work closely with our PM to ensure they were delivering on time or at least timely delivering to our internal team the assets necessary to carry the project through to final. Long distance communication initially posed a threat as our teams were several time zones removed from one another. However, we were able to work out a cadence of communication between our PM and our local team that kept us on track. What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Communication Crafts' constant communication and willingness to ensure the final product meets expectations stood out. Their dedication to "getting it right" demonstrated their client-first approach, and they were always open to collaboration and feedback. This aligned with our own values and made for a quick fit. Are there any areas for improvement or something Communication Crafts could have done differently?Consistency is one area where there is room for improvement. While we were ultimately able to achieve the desired outcomes through feedback and revisions, initial edits within the same project sometimes varied, giving the impression they were completed by different editors without alignment. This approach is entirely acceptable when presenting creative options to explore different directions. However, when not communicated as an intentional strategy, it can create confusion and add unnecessary time to the process. --- #### Branding & Marketing Strategy for Vape Manufacturer **The Project** - Services: Branding, Marketing Strategy, Product Marketing - Project size: Confidential - Project length: Jan. 2015 - Ongoing **Project Summary**: Communication Crafts provides ongoing branding and marketing strategy services for a vape manufacturer. The team is tasked with creating a consumer brand portfolio. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Director, Elite Mobile - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 22, 2024 **Feedback Summary**: Communication Crafts’ efforts have been met with positive acclaim, thanks to their value-drive approach. The team is highly accessible from a workflow standpoint, and internal stakeholders are impressed with the service provider's vast technical understanding. ""The team at Communication Crafts always delivers on time and keeps in touch with us daily."" **BACKGROUND** Please describe your company and position.I am the Sales Director of Elite MobileDescribe what your company does in a single sentence.Vape manufacturer and distributor **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?To create a consumer brand portfolio of our 4 brandsTo give creative direction of the corporate look and feel of the companyTo work alongside our UK marketing team to provide full support of all design and artwork projects **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?High ratingsGreat culture fitGood value for costCompany values alignedHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The team have continuously delivered against all set projects that have evolved over the years. the team have delivered 4 strong consumer brands that now operate in the UK, France, Germany, Spain, Ireland and the UAE. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?the launch of consumer brands and the success in sales from launch. Our products can be measured in sales value as you do not know how they taste until you purchase and try them, in the case of vaping, you are purchasing purely based on the brand look and feel, and this has been the key measure of success between our companies.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team at Communication Crafts always delivers on time and keeps in touch with us daily, ensuring all project timelines are managed. The team is always available to jump on a call, and we now have weekly/monthly meetings to manage any specific projects.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?how well they understand our needs as an organisation and that of the vaping industry which is very different based on regions and countries.Are there any areas for improvement or something Communication Crafts could have done differently?No, I think Communications Crafts do an amazing job. Each time there has been any areas of improvement, the full team have joined me and my team on calls to work through the issues and also to immediately put in place ways of working that work for all of us. a great team to work with and we see the as part of our organisation and success and not a third party agency. --- #### Design Services for Media Production Company **The Project** - Services: Graphic Design, Other Design - Project size: $10,000 to $49,999 - Project length: Sep. 2023 - Jan. 2024 **Project Summary**: Communication Crafts managed the workflow of images for a media production company. They created over 2,000 images for the company's app. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Flip Films Ltd - Industry: Media - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 9, 2024 **Feedback Summary**: Communication Crafts delivered the images on time and to a high standard. The team quickly understood directions and interacted well with the client. Communication was efficient via virtual meetings and email. They were friendly and easy to work with. ""We really enjoyed interacting with the team."" **BACKGROUND** Please describe your company and position.I am the Managing Director of Flip Films LtdDescribe what your company does in a single sentence.We lead creative projects and turn those ideas into films, images, graphics and beautiful words. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Help manage the work flow of imagesCreate images from a briefRevise them if need be **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?Good value for costReferred to meLovely teamHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We had to create over 2000 images in a short space of time ready for the launch of our app. There was a brief to follow and the work flow had to be managed carefully. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?All the images were created in the time required and the were delivered to a high standard. We don't have m feedback on the app yet but what we have received has been positive.Describe their project management. Did they deliver items on time? How did they respond to your needs?CC were friendly, easy to work with and direct. We really enjoyed interacting with the team and everything was delivered on time and direction was taken and understood.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The value is exceptional and the work was exactly what we wanted. CC will always be our first port of call for this kind of work even though they are based in another part of the world. They understood the brief and if they needed to clarify anything they communicated clearly.Are there any areas for improvement or something Communication Crafts could have done differently?Sometimes the images weren't quite what we were looking for and this is perhaps because of the brief and sheer number of images we needed to create. On this occasion we would have liked the designers to have questioned whether the image was right and also offer up suggestions. Again, the time and workload was a lot so I imagine this may have been out of capacity. --- #### Website Integration & Design for Marketing Agency **The Project** - Services: Custom Software Development, IT Managed Services, UX/UI Design, Web Design, Web Development - Project size: Less than $10,000 - Project length: Oct. 2022 - May 2023 **Project Summary**: Communication Crafts migrated a 3,000-page site from a private server to a cloud-based server. The team was also responsible for updating the website design to make it more user-friendly and modern. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Marketing Agency - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jun 10, 2023 **Feedback Summary**: Communication Crafts successfully executed each part of the client's project and implemented all of the requirements. The team was highly responsive and organized in their approach. The client was impressed with Communication Crafts' willingness to take on challenges to ensure success.  ""They deliver a successful result no matter what."" **BACKGROUND** Please describe your company and position.I am the Owner of an advertising & marketing companyDescribe what your company does in a single sentence.We are a small business marketing agency that serves clients with creative design, website development, social media, and digital marketing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Website DevelopmentWebsite DesignWebsite Migration **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?High ratingsPricing fit our budgetGreat culture fitGood value for costWorked with them in the pasDescribe the scope of work in detail. Please include a summary of key deliverables.Our project consisted of moving a 3,000+ page site and it's subdomain with it's 4,000+ posts from a private server to a cloud-based server. And while doing so, update the design of the site and subsite to provide a more user-friendly, mobile-friendly, and modern design. Content management was crucial, as well as being able to work on a staging site while the live sites were still in use.Key deliverables were based on design implementation, which included a custom home page that integrated updates from the subdomain while maintaining some static information from the main site and enhanced sorting and search functionality for the posts to make the content more engaging and a better user experience. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The success of this progress was based on the execution of each portion of the project and the ability to deliver the requests of the client and implement the designs/features desired. Which they did. There was nothing that we asked for that wasn't able to be handled; Communication Craft successfully completed our requests. Any roadblock that came up, they handled as well.Describe their project management. Did they deliver items on time? How did they respond to your needs?Communication Crafts has a great understanding of each task needed and allots specified time for such. Our team leader communicated very well and delivered what they said they would when they said they would. I was never waiting on them. During our work together, they were very responsive to our requests and even when on holiday or weekends, were clear about what we could do if there was an urgent matter.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?To me, it is quite impressive that they can -- and do -- always find a way. There were a few hiccups (which were no fault of anyone; just things that came up in our large project), and I could always trust that the CC team would look into and figure it out. Their ability to troubleshoot coding issues (especially on our platform which dates back 10+ years of plugin/edits!) was uncanny. They are good at what they do. They deliver a successful result no matter what.Are there any areas for improvement or something Communication Crafts could have done differently?No, I do not have any suggestions for improvement for Communication Craft. --- #### Web Design, Dev & Email Template for Dental Services Clinic **The Project** - Services: Branding, Content Marketing, Graphic Design, Web Development - Project size: Less than $10,000 - Project length: Jan. 2022 - Mar. 2023 **Project Summary**: A dental services clinic hired Communication Crafts for web development. They amalgamated three sites into one WordPress site, which they designed using the client's materials, and created an email template. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Dentist, Love Your Smile Today - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 24, 2023 **Feedback Summary**: Communication Crafts created a visually appealing and clean site. Communication Crafts led an organized project using virtual meetings and email for communication, resulting in timely deliveries. They were also open and responsive to feedback and able to implement the team's requirements accurately. "''I was happy to work with such a talented team.''" **BACKGROUND** Please describe your company and position.I am a Dentist at Love Your Smile TodayDescribe what your company does in a single sentence.Provides comprehensive family, cosmetic, orthodontic and implant dental service in the Greater Toronto Area including Richmond Hill, Scarborough and Ajax Ontario, Canada. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Amalgamate our previous 3 location based websites into a single website.Design and creation of a dynamic, clean and visually engaging website with a lot of content.Incorporate modern and clean Wordpress design to allow for user changes easily. **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meWhat was the size of Communication Crafts’s team?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.They were tasked with the creation of a new, visually appealing and clean business website that amalgamated our previous 3 location based websites into a single website with a lot of information and dental specific needs. They were specifically asked to come up with a good design template, source out applicable stock photography and video specific to our needs, simplify the user experience in order to have them find the relevant information quickly and efficiently and also created an email template to allow for user contact and feedback. They also needed to incorporate our custom photography and digitally alter as necessary to fit our design esthetic. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?They gave us a timeline and were very consistent with providing good results within those timeframes.The work was always completed properly with little correction or modification necessary. Most changes were due to our assets (Custom photography) not being ready for them. They always responded promptly and carefully to any suggested changes and their suggestions throughout enhanced the final product immeasurably.Describe their project management. Did they deliver items on time? How did they respond to your needs?They had a well organized team approach that consisted of various specialists in web design aspects.We had a few design idea virtual team meetings that were productive and fruitful; once the design template was ready most of our communication was via email. Due to a time difference most issues were dealt with overnight from the day of reporting them but they were always receptive and ready to make the project better. The project was completed on time; the only thing that delayed it somewhat was asset collection (photography) on our end.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They were able to take my design musings and thoughts and manifest them efficiently and accurately. The process was greatly simplified as I found they were able to intuitively give me what I was looking for. I had originally planned on using a company that specializes in dental website creation but Communication Crafts was able create one for us that rivals anything created by a specialized company.Are there any areas for improvement or something Communication Crafts could have done differently?I have no complaints with the quality of work, customer service, attentiveness or responsiveness. The final results speak for themselves. I just wish they were local; but I was happy to work with such a talented team. --- #### SMM & Web Dev for Wholesale Food Supplier **The Project** - Services: Social Media Marketing - Project size: Less than $10,000 - Project length: Apr. 2021 - Ongoing **Project Summary**: Communication Crafts provides social media marketing and web development for a wholesaler food supplier. The team handles the client's social media platforms; they also offer web maintenance services. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 4.5 **The Reviewer** Executive, Food Solution (India) limited - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 27, 2023 **Feedback Summary**: Communication Crafts has promoted excellent brand awareness for the client. The vendor's team is organized and process-oriented, achieving the project's desired outcomes. Their effective communication, high-quality work, and customer empathy were hallmarks of their work. ""I admire their quality of work and constant communication with the client."" **BACKGROUND** Please describe your company and position. I am an executive at Food Solution (India) limited Describe what your company does in a single sentence. We are into manufacturing of Ready To Cook products like gravies, marinades, instant mix, spices, ect and catering to Food Service Segment (Hotels, Restaurant and Catering) **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish? For Brand Awareness Order generation through our website Inquiry or lead generation **SOLUTION** How did you find Communication Crafts? Referral Why did you select Communication Crafts over others? Close to my geographic location Great culture fit Company values aligned What was the size of Communication Crafts’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. We have been using Social Media Service majorly. They handle our Facebook, Instagram and Linkdin page. We have also taken other services like Website designing, Website maintenance, Product videos, Event creative designing, ect The experience have been fantastic so far with best quality work and most importantly on time serve and support. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Good brand awareness Describe their project management. Did they deliver items on time? How did they respond to your needs? They have a very organised and process oriented method to understand and execute a project. So that helps in better understanding of customers needs and hence coming up with desired outcomes within defined time frame. They also have a good working practice where their team members periodically invests time in understanding the customers needs and vision, which in turns truly help us in getting a timely response for our requirements. What was your primary form of communication with Communication Crafts? In-Person Meeting Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? I admire their quality of work and constant communication with the client. They are always trying to understand our evolving needs and requirement. Are there any areas for improvement or something Communication Crafts could have done differently? One small suggestion that I would like to share for CC team is that, if they can invest more time and resources to understand the clients target audience with experiencing and being on ground with the clients TG then Im sure it will truly help them understand the TG more better and hence come up with more effective communication strategies and ideas. --- #### Video Production for Media Production Company **The Project** - Services: Video Production - Project size: Less than $10,000 - Project length: July 2021 - Ongoing **Project Summary**: A media production company hired Communication Crafts for video production services. They're tasked with providing social media, graphic design, and video editing services to establish the client's brand. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, SteveLucin.com - Industry: Media - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 18, 2022 **Feedback Summary**: Thanks to Communication Crafts' efforts, they've successfully produced exciting content that has delighted the end client. The team has managed a smooth workflow, and they've communicated well through Slack and Zoom to clarify questions. Their tasks are professionally and promptly executed. ""They are fast and have understood the task at hand."" **BACKGROUND** Please describe your company and your position there. My name is Steve Lucin and I am a creativepreneur. I am also the founder and CEO of Stevelucin.com, Halcuinated Designs, Legacy Greek. I also have a non-profit called Support Creativity. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Communication Crafts, and what were your goals? Our team has been working with Communication Crafts for a couple of months now, and the experience has been incredibly rewarding. We use their social media, graphic design, and video editing services for our own brand and for our clients. **SOLUTION** How did you select Communications Crafts and what were the deciding factors? We had a great conversation with Idris and then we met the team. They were all very helpful and willing, and most importantly they understood what our vision was. We reviewed some of their work and we were impressed with the quality. Describe the video(s) and the process in detail, including the project steps and all stages of production. Communication crafts has done numerous videos for our client’s virtual galas. They have helped design a stage for a virtual graduation, along with videos announcing student’s college acceptances. They have also designed posts and videos for two different social media accounts. They have edited recap videos of livestreams, events, and vlogs. Our team will assign the Communication crafts team with the instructions for the video and provide any asssets that are needed. Once we get a draft we will send over any edits, if necessary, and the team will work on those until we approve. Who did you work with and what was the feedback process like? Our team communicates and meets directly with the project managers. If there are any questions regarding the project the project manager will let us know. Our team uses Click-Up for project management and Communication Crafts has adapted to our system and they have been great at it! **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our clients have been very happy with the content that has been produced. They have helped us with a Virtual Senior celebration, recap videos from events, and social media content. Our social media account has never been more active. It’s not filled with awesome and informative content. Describe their project management style, including communication tools and timeliness. Our workflow is very efficient and effective. We communicate using Slack and have meetings over Zoom. We assign projects using Click-Up and the Communication Crafts team has adjusted to our workflow over Click-Up very well. If there are any questions they will ask us to clarify. All assignments are done professionally and promptly. What did you find most impressive or unique about this company? Our team was immediately impressed with Communication Crafts from the first project. They are fast and have understood the task at hand. There were very few edits that were needed because the project was so nicely done. Are there any areas for improvement or something they could have done differently? So far, it’s been a great experience. --- #### Digital Marketing for Advertising Agency **The Project** - Services: Other Digital Marketing, Transcription, Translation - Project size: Confidential - Project length: Jan. 2021 - Ongoing **Project Summary**: Communication Crafts is providing marketing, content creation, and translation services for an advertising agency. They are tasked with executing and managing user acquisition campaigns in multiple languages. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Client Success Manager, Creadits - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 22, 2021 **Feedback Summary**: Communication Crafts's work drove a 50% increase in the demand for assets from the end client, and reports show massive growth for the end client's app. The team demonstrates creativity and dedication in exceeding expectations. They deliver useful insights and are able to scale up quickly as needed. ""They continually demonstrate a high level of creativity and eagerness to satisfy us."" **BACKGROUND** Please describe your company and your position there. I am a Client Success Manager for a global advertising agency. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Communication Crafts? Communication Crafts is our in-market production hub for ideation and production of our client's user acquisition campaigns in India. These campaigns require original ideas, high-volume production, in-market insights, and translation services. **SOLUTION** How did you select this vendor and what were the deciding factors? We were looking for an in-market creative agency that could execute high-volume digital UAC campaigns at a a fast pace in multiple languages, while also bringing a high level of creativity to the table. It was critical that this agency have a team in place that could execute quickly while also bringing insights to the table and have a critical understanding of the project briefs. And also a team that could scale up quickly and effectively if needed. CC fit the bill for all of these requirements. Describe the project in detail and walk through the stages of the project. Stages of the include: Review of project brief with a strategic eye towards in-market needs Ideation and development of creative campaign storyboards from scratch, meeting the requirements in the brief Execution of digital campaign assets in master sizes for client review and approval, including effective application of app UI and features. Execution of digital campaign resizes and cutdowns for client review and approval Delivery of working files How many resources from the vendor's team worked with you, and what were their positions? Our day to day contacts a project manager and creative director who supervise a design team. We do not have direct contact with the design team as the PM and CD effectively manage the designers on our behalf. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have had an approximately 50% increase in demand for assets from the client in this market, and data analytics shows massive growth for the app in this market ever since we engaged with CC in Q1 of 2021. How effective was the workflow between your team and theirs? Workflow is very effective. We definitely had to smooth out some rough edges on process when we first started engaging with CC, but that was more due to the fact that we were all figuring out process as we go. We are now at end of Q3 and process is seamless. What did you find most impressive or unique about this company? They continually demonstrate a high level of creativity and eagerness to satisfy us. Their in-market insights are essential to our success in this region as well. Are there any areas for improvement or something they could have done differently? At this time, none that we can think of. --- #### Explainer Video for Production Company **The Project** - Services: Video Production - Project size: Less than $10,000 - Project length: Jan. - Apr. 2021 **Project Summary**: Communication Crafts produced an explainer video for a production company. The team worked on polishing the script and provided multiple storyboard options indicating different tones and styles for the video. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Development, Levity Live - Industry: Arts, entertainment & music - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 29, 2021 **Feedback Summary**: Communication Crafts delivered a 3-minute animated video that brought the client's vision to life. Investors found the video easy to understand and exciting to discuss further. The team was communicative through each step of the process. They were enthusiastic and truly cared about the project.  ""They're smart, creative, and fun to be around."" **BACKGROUND** Please describe your company and your position there. I'm the Vice President of Development for a production company. We primarily produce unscripted television series. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Communication Crafts, and what were your goals? We wanted to create a video to explain our dating series concept in a succinct and entertaining way. Our goal was to visualize the concept without building out a full-scale set to pitch the project to potential investors. **SOLUTION** How did you select this vendor and what were the deciding factors? They came highly recommended through a mutual connection. I have experience working with a variety of companies with expertise in animation and was looking for something different. After an initial meeting to discuss our vision and their service, we immediately knew they were the right team for the job. Describe the video(s) and the process in detail, including the project steps and all stages of production. We started with an introductory meeting where we explained the concept of our project. They were very attentive and had a sharp understanding of our vision. They helped polish our script before providing multiple storyboard options indicating different tones/styles for the video. The 3-minute animated video they ultimately created brought our vision to life, making for an effective pitch process. Who did you work with and what was the feedback process like? We worked with the film team including Vivek, Dhrumi, and Gunjan. They approached each step with a laser-like focus, making the need for notes minimal. Any notes we did present, they examined with great precision, making for a streamlined and high-quality result. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We showed off the new video to our company internally, which garnered great enthusiasm and support. As we've begun to share the project with prospective investors, they have found the video/concept to be both very easy to understand and exciting to discuss further. In our line of work, clarity is key, and this video accomplishes just that. Describe their project management style, including communication tools and timeliness. The team was very communicative through each step of the process. We never questioned when we would see the next deliverable. We communicated via video chat and email and the team was always readily available to walk through any notes. What did you find most impressive or unique about this company? They truly cared about our project. We felt that they were just as enthusiastic about the work as we were, which made the process feel very collaborative and inspirational. Are there any areas for improvement or something they could have done differently? It would have been nice to meet them in person simply because we enjoy spending time with them. They're smart, creative, and fun to be around. Despite being in different countries, communication was never an issue. --- #### ESG Animation for Animation & Video Production Company **The Project** - Services: Video Production - Project size: Less than $10,000 - Project length: Apr. - Jan. 2021 **Project Summary**: Communication Crafts has animated the ESG policy for an animation and video production company. This platform also involved the company's core principles. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Video & Animation Production Company - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 27, 2021 **Feedback Summary**: Communication Crafts has animated the company's ESG policy successfully. The engaging animation has garnered a number of audiences. They have been communicative throughout the workflow. Their team has executed effective time management. Their comprehension of the platform has been impressive.  ""They have a wealth of knowledge of the industry. Thus, they know the standards to produce top-quality animation." " **BACKGROUND** Please describe your company and your position there. I am the founder of an Animation & Video Production Company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Communication Crafts? We needed an animation to clearly display what we do for ESG and how we can help other companies present their ESG policies. Animation was the clear route to go down as it allows for these core messages to be displayed effectively. What were your goals for this project? By utilising animation we hope that the core principles of the video are displayed clearly and in an engaging way. **SOLUTION** How did you select Communication Crafts? We discovered them through word of mouth. After reviewing their past work we felt confident in their ability to produce high quality animation. Describe the video(s) and the process in detail. Once selected, Communication Crafts were with us at every step of the journey. The initial brief was outlined (Including all guidelines which needed to be followed) and these aspects were verified over a Zoom meeting. An in-depth storyboard was then provided which provided ample information which gave a clear image of how the animation would look before it was ever produced. Once the storyboard was signed off, the first draft was provided. After supplying feedback the team then implemented these changes into the second and final version. The final product encapsulated our image for the project perfectly. What was your vendors' project management or feedback process? They were there every step of the way. Feedback was encouraged and acted upon fast. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Animation is a far more accessible medium, especially for a topic like ESG which would traditionally be presented through text. Because of this, the animation garners far more engagement with our audience. How effective was the workflow between your team and theirs? The team had strong communication and a clear scheduling process ensuring the project was kept on track whilst never keeping us in the dark. What did you find most impressive about this company? I was impressed at how well they understood our brief. They have a wealth of knowledge of the industry. Thus, they know the standards to produce top-quality animation. This knowledge is then transferred over to the project. Are there any areas for improvement? No, the whole process went as smoothly as possible. --- #### Web App Dev for IT Services Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Oct. - Dec. 2020 **Project Summary**: Communication Crafts developed part of a web app for an IT company. They provided a project manager and developer for support on the project.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** COO, IT Services Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 13, 2021 **Feedback Summary**: Communication Crafts delivered work that perfectly matched expectations and there were no issues in their final work. The team worked well around the client's desired flexibility and needs for the project.  ""The work delivered by Communication Crafts was perfectly in line with our expectations." " **BACKGROUND** Introduce your business and what you do there. I’m part of the R&D branch of an IT company. We have several offices, and our main one is in Singapore. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We were looking for someone who could provide development support for an application. **SOLUTION** What was the scope of their involvement? Communication Crafts developed part of our web app. What is the team composition? I was in touch with a project manager and a developer from Communication Crafts. I believe there was also an additional developer working in the background. How did you come to work with Communication Crafts? We’d worked with them on a similar project a year prior, but I don’t know how they were found initially since I wasn’t part of the company at that point. Communication Crafts was recommended to me by the previous project manager so I chose them.  How much have you invested with them? The total cost was between €12,000–€15,000 (approximately $14,600–$18,200 USD). What is the status of this engagement? This project with Communication Crafts ran between October–December 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We used an internal system to record all the bugs found during development, and the completion of the fixes was 100% by the end of the project. The work delivered by Communication Crafts was perfectly in line with our expectations.  How did Communication Crafts perform from a project management standpoint? We had Skype calls with their team and used email to communicate. We also had a ticketing system in place. What did you find most impressive about them? We needed a certain amount of flexibility, and Communication Crafts provided it. We’d worked with other companies in the past, but they couldn’t provide the same flexibility as this team. Are there any areas they could improve? No, they were fully in line with our expectations. Do you have any advice for future clients of theirs? Clients need to be very clear with the initial specifications and have periodic follow-ups on the project status. There also needs to be a ticketing system in place to track both improvements and bugs. --- #### Software Dev for Startup Software Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: July 2020 - Ongoing **Project Summary**: Communication Crafts’ work has involved building out an MVP of a product that allows enterprises to track their carbon emissions. The team has also added admin panels and addressed any issues. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 3.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Founder, CBN Expert - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 12, 2021 **Feedback Summary**: Communication Crafts’ efforts have allowed the business to sign on several enterprises that were pleased with the product’s functionality. Not only is the team committed to the success of the project, but they’re also incredibly responsive. They’re a flexible and receptive partner. ""Even though they’re four hours ahead of us, I still get responses outside work hours." " **BACKGROUND** Introduce your business and what you do there. I’m the founder & CEO of CBN Expert. We’re a startup company that provides software to measure, manage, and report carbon emissions in small to medium-sized enterprises (SMEs). **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We had the first version of software developed to MVP by another company, and then I moved that version to Communication Crafts to build it out. **SOLUTION** What was the scope of their involvement? Communication Crafts has been working on taking the MVP into a commercialized first version of the dashboard. They’re building the admin panels and physical commercial workings in terms of how people access it. We’re putting in additional functionality and correcting issues that we had in the first phase. The nature of the assignment is to make sure that we have a product that works well and is scalable. What is the team composition? We primarily work with two teammates, and 2–3 others come in as needed. How did you come to work with Communication Crafts? The partners who recommended the company that developed the MVP were the ones who found Communication Crafts and introduced me to them. I interviewed them and got some quotes, and we agreed that we would try out the relationship. How much have you invested with them? We’ve spent about £25,000 (approximately $34,000 USD). What is the status of this engagement? We began working with them in July 2020. We finished the first version, and we’re in the phase of agreeing on deliverables for the second version. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We took on 16 new partners in the last quarter of 2020 who have hit the ground running selling the product to their customers. They’ve all signed up and have been through the dashboard, and they’re happy to sell it to their clients. I see that as a big positive.  How did Communication Crafts perform from a project management standpoint? It was a relatively small project. I had to educate Communication Crafts on what the commercial drivers of my business are, which I expected to do. I had to make sure that they understood that any clunkiness or anything that didn’t follow logic would damage the end user’s impression of the software. What they did was very well aligned with the principle that the more successful they can help me be, the more money I will spend with them. What did you find most impressive about them? In terms of value for money, there’s a significant difference between Communication Crafts’ price and that of the company that did our MVP. Even though they’re four hours ahead of us, I still get responses outside work hours, and they’re willing to learn. When I need access to people higher up the chain, I can get it easily. Are there any areas they could improve? They’re software development hands, so it’s always tough to get them to understand the commercial side of the business. It’s not their job necessarily, but what they’re delivering is designed to be a commercial product.  They’re not bad at it, but it would help if they remembered that the product will be sold. It’s not necessarily criticism because they’re not commercial people. Do you have any advice for potential customers? Be proactive in building the relationship and invest time in them. Make sure that what you’re asking them to do has as little ambiguity as possible. Additionally, share user feedback with them and tell them what you want to do, but be open to their suggestions as well. --- #### Wordpress Web Dev for Agriculture Job Placement Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: July 2020 - Ongoing **Project Summary**: A job finder hired Communication Crafts to finish the development of their WordPress site and fix the code. They created separate logins for employers and jobseekers, as well as an advanced map feature. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Jobsetter - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 4, 2020 **Feedback Summary**: The site functions well. The team at Communication Crafts is speedy, knowledgeable, and communicative. They would frequently go above and beyond to help and answer questions. ""They're willing to work on the project until it's done, and they've never told me to stop making requests." " **BACKGROUND** Introduce your business and what you do there. I’m the co-founder of Jobsetter, an agriculture job placement company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? I needed them to develop my website. I had all the hosting on my domain, but I needed them to develop the site and fix some of the code. **SOLUTION** What was the scope of their involvement? They started with extant work, but they did a fair bit of code alteration. They didn't start from scratch, but they did a fair amount of work. The website is on WordPress. There's a login for both those posting jobs and those recruiting for jobs since it's both a resource hub for employers and those seeking work. There's also a map feature to filter jobs by map, which is difficult because some of these farms don't have addresses since they're really far out. What is the team composition? I worked with three people mainly. How did you come to work with Communication Crafts? I worked with them a few times with some other jobs. They did some really good work for me when I worked for another company. How much have you invested with them? I think it was about $2,500 AUD (approximately $1,800 USD). What is the status of this engagement? We began work in July 2020, and the relationship is ongoing **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The site functions well. They're quite speedy and knowledgeable. Whenever I was unsure about something they helped me navigate the decision-making process. They're willing to work on the project until it's done, and they've never told me to stop making requests. I like working with them more and more the more work with them. How did Communication Crafts perform from a project management standpoint? They were very communicative, if I ever had a question they answered it. We mainly communicated by email. What did you find most impressive about them? Their willingness to help stood out. They went above and beyond to help me understand what was needed. I'm not an expert on websites, so I'd frequently ask them if it's possible to do this or that. They would always come back with a really great answer. They're very easy to work with and flexible. Are there any areas they could improve? I'm never quite sure what's in scope. I don't want to ask for things that I didn't pay for, so I'm always afraid that I ask for more than I paid for. Do you have any advice for potential customers? If you really know what you want, they'll do a great job. If you're unsure, they'll take the time to understand but it's always easier to have a clear vision. --- #### UI Design for Cybersecurity Company **The Project** - Services: UX/UI Design - Project size: $10,000 to $49,999 - Project length: July - Sep. 2020 **Project Summary**: Communication Crafts was hired by a cybersecurity firm to design and develop a management app's UI. The project specifications were defined and agreed upon by both parties. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Business Dev Manager, Blu5 Labs Ltd. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 30, 2020 **Feedback Summary**: Though the product has not been officially launched yet, Communication Craft's design was met with positive feedback by stakeholders, specifically praising its user-friendly interface. The client also likes that they are flexible and willing to go above and beyond to solve any problems. ""In case of any issues arising while programming, we would jump in a call immediately to tackle the problem." " **BACKGROUND** Please describe your company and your position there. I am the Business Development Manager of Blu5 Labs. We provide innovative solutions to support businesses in their daily challenge to prevent cyber attacks. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Communication Crafts, and what were your goals? We hired developers from Communication Crafts to support us in the design of the User Interface for a Management application. Our goal was to reduce time-to-market. **SOLUTION** How did you select Communication Crafts and what were the deciding factors? We had already worked with Communication Crafts in the past and had a positive experience. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We prepared the project specifications, shared them with Communication Crafts team. Defined and agreed on the project plan (deliverables and schedule). Uploaded the tasks on our Project Management System to track project progress and adherence to plan. How many people from the vendor's team worked with you, and what were their positions? There was a project manager and two developers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Cannot measure now since the product has not been launched yet. Just by showing it to customers, I can say that the feedback is positive in terms of user experience and usability. Describe their project management style, including communication tools and timelines. The project was divided in Sprints of one week each. Every Tuesday the team would publish the new code. B5L would revise it, leave feedback on PMS. Every Wednesday we would have a call to discuss tasks of next sprint should there be anything to clarify further. In case of any issues arising while programming, we would jump in a call immediately to tackle the problem as soon as possible and avoid delays in the roadmap. What did you find most impressive or unique about this company? Surely the flexibility and great efforts to achieve what was required. Are there any areas for improvement or something they could have done differently? Timely communicate if the project may suffer delays from force Majeure events. Eventually adding developers if needed. --- #### Lifestyle Video for Real Estate Company **The Project** - Services: Video Production - Project size: Less than $10,000 - Project length: March 2020 **Project Summary**: Communication Crafts created a lifestyle video for a real estate development company. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Pi Real Estate - Industry: Real estate - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 23, 2020 **Feedback Summary**: Communication Craft’s work met all expectations. The team finished the project ahead of time and accommodated changes upon request. Customers can expect an organized team that gets the job done. "“They were given two weeks but they came back in just a week.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a real-estate development company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We hired them to create a lifestyle video. **SOLUTION** What was the scope of their involvement? We tasked them with coming with a lifestyle video. We gave them a brief and a timeline of two weeks. They collected what we provided, purchased other lifestyle videos, and edited them for us. What is the team composition? We worked with three people from their team, including a creative director. How did you come to work with Communication Crafts? I put out an RFP to a couple of companies and chose them. How much have you invested with them?     We’ve invested $6,000. What is the status of this engagement? Our work took place in March 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I was impressed. I would definitely recommend them. How did Communication Crafts perform from a project management standpoint? They were given two weeks but they came back in just a week. We communicated on WhatsApp. What did you find most impressive about them?  We were only allowed two changes, and they accommodated much more than that. Are there any areas they could improve? No, we were pretty happy. Do you have any advice for potential customers? They’re an organized company, so you need to know what you want to achieve with them beforehand. --- #### Video Production & Dev for Global Publishing Company **The Project** - Services: Video Production - Project size: $50,000 to $199,999 - Project length: Aug. 2019 - Ongoing **Project Summary**: Communication Crafts delivered animated videos that bring a publisher’s graphic novel to life. Since then, the team has been responsible for developing as well as managing the client’s website and apps. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Managing Director, International Publishing Services - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Feb 4, 2020 **Feedback Summary**: Communication Crafts produced stellar videos that have elicited great reactions from viewers. In addition, they’re quick to deliver the necessary adjustments and are great communicators overall. The team has secured an ongoing relationship through their timely, high-quality deliveries. "“The level of detail they give you is second to none.” " **BACKGROUND** Introduce your business and what you do there. I’m the managing director for International Publishing Services, a global publisher and packaging specialist. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We’ve had a couple of projects, but we initially engaged them to produce videos for one of our publishing lines. **SOLUTION** What was the scope of their involvement? One of our books is a graphic novel, and they were first responsible for taking the books’ images and converting them into a motion video. We outlined what we wanted in broad strokes, and they came back to us with a detailed plan. They executed these videos well, so we decided to take them up for other projects, in addition to some more animated episodes. They’ve also gone on to develop and manage our website and apps. Our previous developer had done a botched job of constructing our website, and they fixed it for us. They reengineered the iOS and web app from the ground up. The apps and website had a connected backend, so they had to navigate that in their reconstruction of them. What is the team composition? We worked with around 6­–7 people. How did you come to work with Communication Crafts? We came across them when we were exhibiting at the London Book Fair. They approached us and introduced themselves as a service provider within the graphic video realm. They were recommended to us at a later time, and upon interviewing, they seemed very professional. We saw their impressive portfolio and decided to go with them. How much have you invested with them? We’ve spent somewhere around $65,000. What is the status of this engagement? We began in August 2019 and the relationship is ongoing, as they’ve continued to take on more projects with us. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve always been more than satisfied with the final product. On the rare occasion that there is something we’d like to change, they change it immediately so we never have to ask them twice.   Reactions to the videos have been brilliant. How did Communication Crafts perform from a project management standpoint? They do excellently. They always create a date-driven project plan that has clarified deliverables and timelines. They’ll tell us exactly what they need and when it’ll be ready. They’re absolutely spot-on with planning, which we appreciate. We communicate mostly through email and over the phone. What did you find most impressive about them? Their communication skills are excellent. The level of detail they give you is second to none. Are there any areas they could improve? No, not from my perspective. I’m extremely happy with them. Do you have any advice for potential customers? They’re a reliable partner that’s able to provide the value that you’re looking for. --- #### Animation for Video Marketing Company **The Project** - Services: Video Production - Project size: $10,000 to $49,999 - Project length: Nov. 2018 - Ongoing **Project Summary**: Communication Crafts provides design and animation services. Depending on the project, they’re involved with the entire process, including creative development. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Creative Director, Two Fresh - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 4, 2020 **Feedback Summary**: Internal stakeholders praise Communication Crafts for their project management and credit them with driving increased business. They feature both top-level communication and creative skills, making them an ideal partner for long-term relationships. Customers can expect a hard-working partner. ""They’ll listen and study what we want them to do, and a lot of magic comes out..." " **BACKGROUND** Introduce your business and what you do there. I am the creative director at Two Fresh. We run a video marketing company and look after clients that are small, medium, and large in terms of providing video production services and digital marketing services. What we do is very video-focused. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? Animation is quite a complicated area in terms of creating it. We needed a good partner to execute our vision. **SOLUTION** What was the scope of their involvement? Communication Crafts are excellent and have been supporting us with design and animation services for a couple of years now. They are really strong at what they do. We look after a lot of the pre-production side of things and will provide them with examples of what we’re looking for. Sometimes we lean on them to come up with creative ideas as well. It’s a collaboration back and forth between us to get to the end result. A lot of the work is shorter films, but they’ve also done longer projects for us. Our longest animation was 20 minutes long for an oil rig company, but we split it into three videos to make it more digestible for viewers. What is the team composition? I’m mainly in constant contact with two people. How did you come to work with Communication Crafts? I think my business partner was networking and met the owner of the company. We’ve always used lots of animation partners but sometimes it is hard to find one that is great at what they do and great with communication, as well as cost-effectiveness. Communication Crafts ticked all the boxes in terms of ease of use, creativity, and good value; they’re just a good company to partner with. How much have you invested in them? We’ve spent between $35,000–$40,000 What is the status of this engagement? We began working with them in November 2018, and the work is still ongoing. We have constantly been doing projects throughout this time. They are working on two different animations at the moment. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They get our vision, and our clients are very happy with the work we’re producing for them, which is a combination of the work Communication Crafts does and the way we manage the projects. Communication Crafts are like an extended part of our production team. We constantly get good feedback and it helps us win more work as well. How did Communication Crafts perform from a project management standpoint? They are very good from a project management point of view. We get weekly updates about what they are doing and have a weekly phone call which they are often chasing me for because I know I can trust them with things. We also have a weekly Skype call, and once a year their boss will come over and we go out for dinner together. I never have any worries about project management with them. What did you find most impressive about them? One of the distinguishing parts of their service is that they are very good communication-wise and have creative skill sets to match it; they don’t just talk the talk. They aren’t just yes people but will challenge me if they think that what we are saying doesn’t sound right or isn’t a good idea. They’ll listen and study what we want them to do, and a lot of magic comes out of that way of working. Are there any areas they could improve? I like things fast, so producing things a bit quicker may be one of the factors in any service, but I wouldn’t say they’re really slow or anything like that. I am generally satisfied, to be honest. Do you have any advice for potential customers? I wouldn’t hesitate to work with them. They are good people and a good company. They are very easy to work with. I would say not to be too rigid with how you want things to be done. Adapt around them and things can work out quite nicely. --- #### Cloud Based App Dev for Engineering Software Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Mar. 2018 - Ongoing **Project Summary**: Communication Crafts have provided a .NET developer to work with an engineering software company. They turned designs into a full-scale cloud-based web application and continue to provide support. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Technical Director, Engineering Software Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 26, 2019 **Feedback Summary**: The application was successfully launched within a year of its original development and has performed well so far. The Communication Crafts team is responsive and delivers high-quality code at a reasonable price that allows their client to focus on the other aspects of their business. "“They’re always very responsive and helpful when we’re dealing with any issues.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of a small engineering software company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We were trying to build a web application and needed a development team to help us do that. **SOLUTION** What was the scope of their involvement? The application we built is cloud-enabled, so we are working with .NET technology. Their developer helped us to turn our business plan into a working application from the ground up and is continuing to support its operation. What is the team composition? We work directly with one .NET developer from their team. How did you come to work with Communication Crafts? I originally engaged with a consultant to find the best solution for my development needs. He suggested using an out-of-house team and connected me to them. What is the status of this engagement? We started the project in March 2018 and are continuing to work together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The application was rolled out at the end of 2018 and has been successful so far. Communication Crafts has worked very well with our team over the course of the project so far. They are hardworking and provide really top-level work, but more than that they bring an excellent attitude to the job every day. How did Communication Crafts perform from a project management standpoint? I communicate directly with the developer, so project management has been relatively simple. They’re always very responsive and helpful when we’re dealing with any issues. It makes my job a lot less stressful in that regard. What did you find most impressive about them? They provide really good work at an even better price point, which was really important to us. Having that reliability at a price you can afford is pretty rare. Are there any areas they could improve? Their management could probably take a little more interest in the actual product outcomes rather than just the completion of the work. More regular catch-ups could help with that. Do you have any advice for potential customers? Have very detailed specifications, including the technology you want to use and what budget you have to do it, before you begin the engagement. --- #### Video Production for Security Solutions Firm **The Project** - Services: Video Production - Project size: Less than $10,000 - Project length: Oct. - Nov. 2019 **Project Summary**: Communication Crafts are filming, editing, and producing four product explainer videos. Their team processed scripts and storyboards for the videos, to help convey highly technical concepts to the public.  **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Business Development Manager, Blu5 Group - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 18, 2019 **Feedback Summary**: The videos are in production, but Communication Crafts were very good at building a creative product. They effectively conveyed the client's message and context. Their team met all deadlines, managed the project well, and gave solid advice.  ""The people at Communication Crafts were very organized and kept me updated on the progress of the project." " **BACKGROUND** Introduce your business and what you do there. I’m a business development manager for Blu5 Group. We’re a company based in Singapore that specializes in security solutions. Our company provides hardware and software security solutions to businesses and government institutions. We manufacture our own chips to best achieve the maximum level of security software. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We were releasing a new product and wanted to make some videos about it.  **SOLUTION** What was the scope of their involvement? This was our first experience with creating videos. We really needed expert support from our supplier because we’d never written scripts ourselves. They created four videos for us. I had a storyboard, but it was too long, so we had to adjust it. We had no experience in doing that; the quote I requested included the script as well. I sent them the storyboard so they could understand what we were talking about. I sent them additional information on the product. It’s difficult to make up a video on something technical that you’ve never seen before, especially when it comes to security. There was a bit of interaction when conveying the message, but other than that, I relied on them. I didn’t want to interfere too much. What is the team composition? Initially, I was in contact with the business developer, and then I was assigned a project manager who was very reactive and responsive. She was getting feedback from me, defining what I wanted and then conveyed the ideas to the developer. I also dealt with the person the project manager reported to. He was the one who officially sent out emails on her behalf. How did you come to work with Communication Crafts? I met them at a conference that I attended in London. When I was back home, I sent them an email and they responded very quickly. I had asked for quotes from the suppliers. While Communication Crafts had a slightly higher quote, I didn’t mind. I checked their website and asked them for references. How much have you invested in them? We spent €5,800 Euros (approximately $8,479 USD). What is the status of this engagement? We worked with them on this project from October–November 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The videos are not up and running yet. We’re launching our website, and the videos will be posted there. I appreciated the responsiveness and luckily we had enough material to act quickly as well. Since we already had a sort of storyboard, it was easier for them to understand the product and the message we wanted to convey. They were good. How did Communication Crafts perform from a project management standpoint? We had a very tight schedule because I wanted to show the video at an event. I was in contact with the project manager through Skype to discuss the technicalities, and she was excellent. The people at Communication Crafts were very organized and kept me updated on the progress of the project. They sent me records every Monday, allowing me to know exactly what was going on. They would get in touch if there were any issues or if they needed anything, or even if they needed any advice despite the different time zone. What did you find most impressive about them? They were better than some European suppliers we worked with. I am happy with my choice. Sometimes it isn’t just a matter of price. Are there any areas they could improve? There was a bit of an issue when it came to payment. I don’t know how the banking system works in India, but I don’t think it’s their fault. When you have to provide bank details to your customers, they need to know exactly what information to provide; nothing less, nothing more. If Europe is one of their markets, they need to know how payments are done from Europe to their account. Each country has its own habits, but in Europe, there are regulations which are quite common. Every time we are asked to make a payment, the details are always the same. Do you have any advice for potential customers? I have already passed on their contact information to some people I know that might have the need to make videos in the future. Trust them. Although I am very picky and demanding, I really wanted to leave it up to them. --- #### Whiteboard Application Development for Handwriting Skills **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Dec. 2017 - Ongoing **Project Summary**: Communication Crafts developed a Unity-based digital version of an existing cursive handwriting program that uses characters and stories to improve schoolchildren’s handwriting through electronic whiteboards. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner & Director, Hemispheres Think Write - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 25, 2019 **Feedback Summary**: The program developed by Communication Crafts has satisfied all project requirements and is receiving positive feedback on student engagement and handwriting improvement in the schools where it has been implemented. Their team is flexible and extremely responsive to questions and requests. "“I always know what is coming up and how things are moving along.” " **BACKGROUND** Introduce your business and what you do there. I’m the owner and director of a company that produces Hemisphere Think Write, which is a cursive handwriting program for schools. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? The program was in paper format, but I was being asked for an interactive whiteboard program from a lot of the educators that I work with, so I reached out to Communication Crafts to help me develop that. **SOLUTION** What was the scope of their involvement? Basically, I wrote down what I wanted and how I wanted it to look, and they built the program from there. It’s a PC based application that they built in Unity because of the number of illustrations and graphics capability that it requires. There are characters in the program as well, so I provided them with illustrations and storyboards, and they did all of the animating as well as the front- and backend programming for the project. What is the team composition? I have regular communications with about four members of their team. They have a business manager, a finance head, a development lead, and another guy who’s their representative in the UK. How did you come to work with Communication Crafts? Their UK representative was at a conference where I was exhibiting, and we started talking about a similar type of program for piano lessons that they had developed, He connected us via Skype, and I decided that they would be a good fit. How much have you invested with them? So far, it’s been about £30,000 (approximately $38,500 USD). What is the status of this engagement? I started working with them in December 2017, and we are currently in the second phase of the program and moving into the third. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We took videos and followed up with the people who use the program, and they have all said that the children are significantly more engaged in the process of learning to write. They tend to get very attached to the program’s characters, and we have data that shows that handwriting improves for the school as a whole. I am very happy with the results of the project. How did Communication Crafts perform from a project management standpoint? They’re very organized and consistently keep to deadlines. If they’re ever not going to make a deadline, they’ll explain why well in advance, and it’s often simply because I asked them to add something else or make a change. We have a constant interaction where they’ll send me an updated version of the program with something to review, I’ll send it back, and they’ll tell me when they’ll release it. I always know what is coming up and how things are moving along. What did you find most impressive about them? Their business manager is incredibly responsive. Even if I sent something at 5 o’clock in the afternoon, I would still get a response by 10 o’clock at night because of the time difference. I never felt that I had to wait for them to come online; the time difference actually worked quite in my favor. Are there any areas they could improve? I don’t think so. Beyond some minorly different perceptions between British and Indian English that take a second round to clarify, there is really nothing to improve on the project at all. Do you have any advice for potential customers? Just be very specific and literal on your feedback. Leaving room for ambiguity is never a huge problem but can be avoided easily by taking screenshots or making little videos that make your requests even more clear. --- #### Web Development for Real Estate Connection Platform **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Mar. 2019 - Ongoing **Project Summary**: Communication Crafts works on the development of a real estate platform that connects buyers, sellers, and estate agents. It’s set to launch by mid-December and has various features for uploading properties. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner & Founder, Mutually Yours Limited - Industry: Real estate - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 24, 2019 **Feedback Summary**: The website works smoothly but requires further fine-tuning as it’s still undergoing development. So far, they’ve been straightforward to work with and go the extra mile in order to make everything clear in layman’s terms. Communication Crafts is also truly vested in their clients’ satisfaction. ""In many ways, Communication Crafts has exceeded my expectations." " **BACKGROUND** Introduce your business and what you do there. I’m the owner and founder of Mutually Yours Limited and we’re a pre-startup real estate company at the moment. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? I was looking for someone to help with web development and ended up hiring Communication Crafts for the project. **SOLUTION** What was the scope of their involvement? Communication Crafts is developing a web platform for me and it is due to be launched in mid-December. It’s a product for the real estate industry and it will connect buyers, sellers, and estate agents together. Effectively, it creates a search platform for properties that haven’t yet officially come onto the property market. The platform allows individual sellers to upload their properties and to test what the level of market interest and price might be. What is the team composition? On the planning side, there were two or three people involved in quoting the brief and getting a good idea of what the scope of the project was. In the development phase, there are four or five people. Most of the communication is actually with the development team. How did you come to work with Communication Crafts? I really don’t have a lot of tech expertise, so I had the help of a digital marketing consultant who put me in touch with Communication Crafts and wrote the brief for them. We did have two or three other options, but I had the opportunity to meet one of Communication Crafts’ members who was visiting in England. I was able to physically have a conversation and just run through some of my concerns as a non-tech savvy person. They were able to convince me that they were ideal for the job. How much have you invested in them? We have spent around $27,000 on their services so far. What is the status of this engagement? I began working with them in March 2019, and the collaboration is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re testing the website on the consumer side at the moment and there are a few refinements that need to be made, but overall, it’s running smoothly. We aim to do the beta launch in mid-December and I’m confident that the website will be ready by then. In many ways, Communication Crafts has exceeded my expectations. They probably managed to go beyond the brief we gave them and working with them has been very straightforward. They have bent over backward to help me, especially considering I’m a non-tech person. I can imagine some of the conversations we have had would have been a bit frustrating for them. How did Communication Crafts perform from a project management standpoint? We use Skype or email to communicate with the development team. We generally have a call on a weekly basis and they tend to all be there. Management wise, they are quite methodical. Communication Crafts provides an email following the Skype call which specifies what we discussed and the next things they will be working on. It’s very straightforward from that point of view. What did you find most impressive about them? Communication Crafts is very helpful and genuinely wants to do a good job. If their client isn’t pleased with what they’re producing, they aren’t pleased. From a non-technical aspect, I also found it quite surprising how they managed to create on the website the ideas that I had in my head. I find it quite difficult to talk in technical terms that describe exactly what I want. Are there any areas they could improve? There’s always a possibility of miscommunication across national boundaries. Indian companies tend to take things a little more literally than you might actually mean, so clients have to be careful with how they communicate in order to avoid problems. We’ve experienced some minor issues like this. For example, we wanted to create a pop-up guide that displays how the website works to the customer, and that was taken quite literally. They came back to us with almost a step-by-step guide illustrating which lines to fill and so on. I was actually thinking of a page where we would describe what the icons mean and where the user needs to go to see the results. Do you have any advice for potential customers? They are very practiced in the process they have, and I think it works very well. I don’t necessarily see any issues in anything where they need to drastically improve. --- #### Optimizing & Integrating Video Player for Media App **The Project** - Services: Mobile App Development - Project size: Less than $10,000 - Project length: July - Sep. 2019 **Project Summary**: Communication Crafts provided Native Android and iOS development for an online alternative media provider. They focused on integrating a video player into the backend infrastructure of the overall product. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Air Rewards TV - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 23, 2019 **Feedback Summary**: Communication Crafts delivered above and beyond the expectations of their client, not only completing the main objective on schedule but continuing to be engaged and improve the product after the project. Their team is committed to developing mutually beneficial, long-term relationships. "“They celebrate the long term rather than the quick win.” " **BACKGROUND** Introduce your business and what you do there. My company is Air Rewards TV and my position is the CEO. We are a social impact business that allows individual content creators to earn money from views on their content that they might not be able to get money from on more traditional platforms like YouTube, Facebook, or Instagram. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We had already developed about 75% of our iOS and Android application but needed to tidy up and make some small adjustments, like integrating our new video player and writing a bit more of the app backend in Native programming languages. **SOLUTION** What was the scope of their involvement? We’d made all of the infrastructure, but we had to develop our core video player separately from all of that, so the main thing Communication Crafts was involved in was integrating those sides of the product. Essentially, they took out a box with all the tentacles of code joined up to it and put in a new box and reattached all the tentacles. What is the team composition? I had direct communication with one of their business executives, their tech lead on my project, and a couple of other more specialized developers working under them. How did you come to work with Communication Crafts? I met their team at a trade show in London, and at the time, I was looking for a development team to take over some of the nitty-gritty work from my development team in Poland. They were very proactive in pursuing my business, which impressed me, so I decided to go with them. How much have you invested with them? The total investment was about $6,000–$8,000. What is the status of this engagement? We worked together on the project from about June–September 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The bottom line is that we haven’t had any crashes or fails with the program since they got involved in the project. What they built is stable, and I’m incredibly satisfied with the quality of the work that they’ve delivered. The other element is that they are completely focused on the business relationship that we are developing rather than on making a quick profit. They performed both research at the beginning and tweaks at the end of the project that they have not charged me at all for, just because they wanted to provide as good a final product as possible.   How did Communication Crafts perform from a project management standpoint? The guys at the top are absolutely excellent at keeping you up to date and at being completely transparent and honest, which I really like. I also have direct contact with the head tech guy, who has been available for absolutely every element of the process, even in helping me select the third-party provider that we used to produce the video player. We had weekly calls during the majority of the development process and were communicating regularly outside of that as well. They were incredibly reliable and are in touch with me even now when I don’t have any work for them to do. As soon as we move on to the next stage of our process, they’ve got the gig because I know I can trust them to do a good job with it. What did you find most impressive about them? I just feel like I’m getting real value and I’m being treated like a partner and not a bag of money. I’m not a big business, so I need flexibility, and they give that. They celebrate the long term rather than the quick win. Their team also understands that there’s a little bit of time and risk they’re going to take on for me to come back, and the ability to do that is based on the mutual respect between us. Are there any areas they could improve? I don’t really think there is anything I wish they would do differently. Do you have any advice for potential customers? I would just advise people to expect the cultural differences between Indian and UK companies and to be ok with the fact that they will work a little differently from what you might be comfortable with. Start off small and allow them to prove themselves, and they will deliver above and beyond what you are looking for. --- #### Web Development for Precious Metals Trading Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: Communication Crafts designed, developed, and manages the website of a gold bullion trading company. They continue to provide updates and troubleshoot on the site when needed. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Bullion Dealer, Emperesse Buillon LLC - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 21, 2019 **Feedback Summary**: The development and website support provided by Communication Crafts is high-quality and satisfies all project requirements. Their team is extremely open and communicative, responding promptly to all requests and demonstrating care for their client’s business through their services. "“Whenever we have questions about anything on the website, they are available and helpful to us.” " **BACKGROUND** Introduce your business and what you do there. We are a bullion dealing company, actually, so we deal in physical gold. I am a commodity trader with the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We needed them to develop and manage our website completely. **SOLUTION** What was the scope of their involvement? They designed and built our website from the ground up, which includes a lot of details about our company and allows customers to view and access our trading platforms. It’s a mostly informational site. If we ever have any issues or updates to make to the site, they handle all of that as well. What is the team composition? They have a fairly large team working on our site, but there are three people in particular who we communicate with regularly. How did you come to work with Communication Crafts? We have worked with them since before I started working at the company, so I’m not sure what our reasons for hiring them were besides that they are clearly very good at what they do. They have a good reputation. How much have you invested with them? We’ve spent around $20,000 so far. What is the status of this engagement? The project is current and has been going for about 15 months, since about mid-2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our website has satisfied all of our needs as a company. It allows us to continue all of our regular operations while reaching a much wider audience. We have been really impressed with their products and services. How did Communication Crafts perform from a project management standpoint? They are extremely responsive to all of our requests. Whenever we have questions about anything on the website, they are available and helpful to us. We usually communicate through email, though in very emergency situations we can reach them over the phone as well. And even though they are based in India, we communicate for the most part in English. What did you find most impressive about them? I think the most impressive aspect of their work is their response time. Not just with answering are questions, but they also deal with issues very quickly. If we ever find bugs that need to be resolved, they are able to take care of them right away. We have worked with a few companies before who don’t necessarily give us the same level of attention, so we really appreciate that about Communication Crafts. Are there any areas they could improve? We really have nothing to complain about. Everything has gone very smoothly. Do you have any advice for potential customers? I would suggest that anyone starting a project like this be very precise about what you want. You can cause a lot of unnecessary difficulties by leaving ambiguities in your project specifications, and your life will be much easier on the whole if you can avoid that. --- #### Web & App Development for Boutique Ad Agency **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: May - Aug. 2018 **Project Summary**: Communication Crafts designed and developed a new company’s application and website. They developed features to help users connect with each other, outside media platforms, and people not yet using the tools. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Palm Small Business Marketing - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 5, 2018 **Feedback Summary**: Communication Crafts’ communicative team of designers and developers showcased their flexibility by effortlessly adjusting to the project needs as they grew. Despite a several hour time difference, they met or exceeded all scheduling expectations. ""They made my job easy and managed the project expertly." " **BACKGROUND** Introduce your business and what you do there. I am a project manager and creative designer for Palm Small Business Marketing. We’re an ad agency that handles marketing for small businesses. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We needed assistance designing and developing an app and website for our client’s brand new company. **SOLUTION** What was the scope of their involvement? When the project began, we provided Communication Crafts with wireframes and rudimentary design mockups. From there, they provided us with all of the hard coding and backend development. Additionally, they delivered a CMS portal that enables us to view and manage the app and website. The app and website involve a lot of uploading, downloading, and sharing with different media platforms, so our project required a lot of organizing in terms of labeling, file names, categorizing, and sorting information by folders. Additionally, the website had to support several payment portals and storage levels. Communication Crafts helped us design and develop all of those functions, and they also provided a solution on how to display the remaining storage amount on each user’s account. Each user account could be customized by name and avatar, and you were able to connect with other users—to see their photos and media—or invite friends to use the app and website. There were a lot of moving parts to the project, and the project continued to morph as we got further into the design stages. Communication Crafts handled every new hurdle or addition effortlessly and seamlessly. What is the team composition? We worked with a team of 6–8 developers and designers; however, I had one main point of contact. This person acted as the lead on any need that I had, which made it extremely easy for me to communicate with the team and have my needs or questions taken care of. How did you come to work with Communication Crafts? We have worked with Communication Crafts on a smaller website design project in the past. Their efficiency, communication, and technical development skills were impressive, so they were the first choice with this new, larger project. How much have you invested with them? We spent approximately $20,000. What is the status of this engagement? We began working together in May 2018, and the project is still ongoing. The original product was delivered in August 2018, but since then, we’ve made several updates and changes, and are now tying up the few remaining loose ends. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Both ourselves and our client have been extremely pleased with the quality of the app and website. There are a lot of moving parts in developing applications, websites, or payment processing systems. Because of that complexity, and all of the moving parts that our project had, there were a few hiccups; however, they handled everything we presented to them and provided efficient, effective solutions. How did Communication Crafts perform from a project management standpoint? Most of our communication was through email, but we did have Skype and conference calls when necessary. They were thorough, quick, helpful, and effective in their communication. They made my job easy and managed the project expertly. They never missed a deadline and exceeded our expectations. What did you find most impressive about them? I was very impressed with how quickly they responded to us even with the time difference. They were several hours ahead of us, and always went above and beyond to answer any of our questions, or notify us of any issues. Are there any areas they could improve? There’s nothing that comes to mind. Do you have any advice for potential customers? Just like with any project, know the scope of your project, and be clear and thorough in your communication. If you spell out the project details, and your expectations, Communication Crafts will rise to the occasion. --- #### Web & App Dev for Online Logistics Provider **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Jan. 2014 - Jan. 2017 **Project Summary**: Communication Crafts designed and developed a website and companion app. Key features included APIs connecting to external partners' servers as well as parcel shipping and tracking. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, www.ParcelDirect.ie - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 10, 2018 **Feedback Summary**: User and provider feedback has been overwhelmingly positive. Communication Crafts's expert team inspired confidence throughout the project by communicating clearly from the start. They met or beat deadlines and responded quickly to any inquiries or technical concerns that arose. ""[P]eople are always praising the site because it's so easy for consumers and small businesses to use." " **BACKGROUND** Introduce your business and what you do there. I'm the owner of an online logistics provider based in Ireland. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We were just starting out so initially we were looking for reliable partner to build our website from scratch. **SOLUTION** What was the scope of their involvement? I gave them some basic design ideas but mostly relied on them to provide insights into how to build a successful website. The initial site was developed using PHP. It's evolved over time as we asked them to add new features to the website to suit our customer needs. The site is tied in with our logistics partners, including UPS, FedEx, and DHL. Communication Crafts had to work with a lot of carrier APIs that feed into other servers and draw data back for our customers. After the website launched, they also developed a consumer app for Android and Apple. It acts as a companion to the website. The app lets customers do a lot of the things that they can do on the website, such as getting quotes and tracking parcels. It also links to their account on the website and operates as a parcel delivery app. For example, if a customer orders something online they can choose to get it sent to a local store. They get a notification on the app when the parcel is delivered. What is the team composition? Our main contact is one of the owners of the company. We also worked closely with two developers. How did you come to work with Communication Crafts? I found them by investigating websites from other countries. How much have you invested with them? We spent close to €60,000 (approximately $70,300 USD). What is the status of this engagement? We started working together in early 2014. The website went live in October 2014 and the app came online in mid-2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We wouldn't have a business without the website. It's a completely web-based system so it’s absolutely crucial. In terms of user friendliness, people are always praising the site because it's so easy for consumers and small businesses to use. Our consumers and small businesses love the app as well. How did Communication Crafts perform from a project management standpoint? They've been with us every step of the way as our business has grown. They went above and beyond in order to deliver everything on time. If we needed any changes to be made, they always made them quickly. Their communications skills were superb. There was never a breakdown in communications because they asked questions rather than make mistakes. We had a schedule of specific projects that needed to be completed, and we mainly talked by email and phone. What did you find most impressive about them? They were always looking for solutions to whatever challenge we gave them. They never backed away from any aspect of the project. They always had the technical proficiency to complete the work. They surpassed all of my expectations. Any advice for potential customers? I was initially apprehensive about using a company based so far away. Other clients shouldn’t have any fear because their communication levels and skill set were way beyond what I anticipated. --- #### Custom Web and App Development for Manufacturing Data Analysis **The Project** - Services: Web Development - Project size: Confidential - Project length: June 2017 - Ongoing **Project Summary**: Communication Crafts is the dedicated development partner in an ongoing engagement. They’ve developed a RESTful API and frontend web app, both of which act as workflow solutions for the manufacturing industry. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Medulla - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 12, 2018 **Feedback Summary**: Communication Crafts' performance continuously improves as they become more aligned with sprint processes and industry-specific business objectives. Proactive project management and staunch customer service are hallmarks of their work, providing after-hours availability and fostering trust. "“They’re very engaged and want to understand what our problems are.”" **BACKGROUND** Introduce your business and what you do there. I’m the CTO and co-founder of Medulla, an Austrailan-based solutions provider for the manufacturing industry. Our platform automates data collection from people and equipment on the production line in order to eliminate human error. Our aim is to generate a comprehensive, digital audit trail for every device that also acts as an autonomous control system. We save companies from building or buying costly enterprise systems. We’re making our enterprise-grade platform available to every company (regardless of size or geographical location) at a fraction of the cost through a subscription model. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? As a startup, we were given limited funding from investors for building our product—making local production unfeasible. We established trust with Communication Crafts in order to build a high-quality minimum viable product (MVP) at a reasonable cost. **SOLUTION** What was the scope of their involvement? Communication Crafts has built two types of applications for me: a RESTful API and a frontend web application. The RESTful API allows machines from manufacturing facilities to connect directly to the cloud in order to push transaction payloads and pull results on-demand, in real time. Communication Crafts used AngularJS and Bootstrap JavaScript to develop a full-feature manufacturing and execution system in the form of a web app. It allows engineers and managers to configure entire factories: defining used products, workflows, and equipment, as well as associating said equipment to workflows, steps, and products. I wrote the first version of the API before engaging with them, after which I handed over the code. I chose the Microsoft ASP.NET Core, an open source release of .NET, running in a Linux environment. The entire app is running on the Amazon Web Services (AWS) platform with PostgreSQL and EC2 instances. We’re using the Amazon Route 53 domain name server. We’ll be using AWS Auto Scaling and multiple availability zones to migrate to a newer infrastructure within AWS as the platform continues to evolve over the next few months. What is the team composition? I’m working with two full-stack developers, a frontend developer, a project manager, and an infrastructure specialist. I also have monthly meetings with the marketing team.   How did you come to work with Communication Crafts? I’d used their team with a consulting company in the past for a project that required development of a customer portal where users could upload test results from optometrists.  I evaluated around three development companies in total. I talked with Communication Crafts' owner and found him to be responsive to my questions. The support level felt as if it were local. They performed well in terms of timelines and budget, so we started a couple of small projects. As a result of that interaction and because we’d already established trust, they were the first company that came to mind when I started Medulla. What is the status of this engagement? We started working with them in June 2017 and are continuing to use their team as full-time developers. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I don’t have high-level metrics, but their performance is improving based on sprint retrospectives. It was hard to articulate what the business was, what the requirements were, and how these things aligned due to the nature of the industry. However, they started improving once they got the hang of things.   How did Communication Crafts perform from a project management standpoint? We’re using agile development methods and have a retrospective at the end of every sprint, during which we discuss what we’ve accomplished and what the next steps are. I also talk to the developers daily and they have a project manager on their end. It’s a hands-on process. They’re doing well in terms of project management, but I can’t give too much feedback because I’m also managing the process. We decided on this engagement model from the very start of the project. They’ve managed projects for me during other engagements, but I felt it was unnecessary for the current one because I can talk to the developers daily and interact with them on Jira boards. The internal project management is limited to a once-per-month engagement to check the project’s status. Their management calls me proactively at least once a month in order to check the status of the work. We have a dedicated Slack channel which we use a lot. We also use Amazon Chime and Skype for audio, video, and screen-sharing calls. I can call the developers directly at any time in case of emergencies. I was able to call one of their developers at 7:30 PM Sydney time, which is 2:00 AM in their area. What did you find most impressive about them? The trust I’ve been able to develop with them is the most impressive thing. They’re very engaged and want to understand what our problems are. They’re dedicated to providing exemplary customer service—and late-night calls are an example of that. Are there any areas they could improve? They should vary their technology stack more. I can understand specializing in a certain technology, but most companies don’t stick with a single stack. Getting some React.js and AWS cloud-formation talent would be beneficial. Do you have any advice for potential customers? With outsourcing, we have to be very clear on what we want to do and what our expectations are. Beyond making it clear to ourselves, we also have to articulate those ideas to the development team. I created detailed specifications to walk the team through every step. This may be easier for me because I have a technical background. It’s preferable to having back-and-forth discussions. --- #### App Development for Client of a Digital Solutions Company **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: July 2017 - Ongoing **Project Summary**: Communications Craft is developing the backend of an Android and iOS mobile app using native software. They also offer input in the app’s design to ensure its quality and efficiency. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Digital Solutions Company - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 1, 2018 **Feedback Summary**: Communications Craft delivers high-quality code on deadline and within budget. They go above and beyond to ensure there are no critical issues and little back-and-forth is required to complete milestones. ""They’re very professional and trustworthy. They do whatever they can to get the job done." " **BACKGROUND** Introduce your business and what you do there. I’m the managing director at a web and mobile app development agency. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Communications Craft? We’re working with a client that needs a mobile app for both Android and iOS platforms. We didn’t have the in-house capability to fulfill their requirements, so we looked to outsource the work. **SOLUTION** What was the scope of their involvement? We provided them with our requirements and wireframes for the solution. They’re now developing the backend using PHP coding and frontend mobile apps both using native iOS and Android, while also making suggestions for changes in the app’s design that will improve its efficiency and quality. What is the team composition?  We’re working with one project manager and about five developers. How did you come to work with Communications Craft? Another local company’s project manager recommended them to me. How much have you invested with them? We’ve invested about $40,000 AUD. What is the status of this engagement? We started working with them mid 2017, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Because the app is still in development, we don’t have any numerical metrics. But I can say they’ve been absolutely brilliant in completing all milestones on time and within budget. There have been no critical issues.  How did Communications Craft perform from a project management standpoint? They produce high-quality work with minimal back-and-forth between them and us, particularly compared to other offshore developers we’ve worked with.  We communicate primarily through a project management tool. We also have weekly Skype calls and email exchange when necessary. What did you find most impressive about them? Their efficiency is what’s most impressive. They execute everything they say they will on deadline. Are there any areas they could improve? I can’t think of anything. They’ve been just brilliant for us. Do you have any advice for potential customers? Don’t hesitate to work with them. They’re very professional and trustworthy. They do whatever they can to get the job done. --- #### Web Design for Web Design Company **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: Feb. 2017 - Ongoing **Project Summary**: Working within established frameworks, Communication Crafts provides outsourced support to web system maintenance and development. Full-time programmers serve as an extension of the in-house team. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Webboutiques - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 23, 2018 **Feedback Summary**: Outsourced programmers have worked on all elements of the system and helped the client respond to new government regulations. Meeting high expectations, Communication Crafts are keen to please. Minimal quality-control issues have been adequately responded to. "“They stack up favorably to any developer anywhere in the world I've ever come across.” " **BACKGROUND** Introduce your business and what you do there. I'm the Managing Director of Webboutiques. We manage about 500 companies’ web systems. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communications Crafts? Lack of resources. We’re in a continual state of expansion and didn't have enough hands to fulfill the workload that we had at the time. **SOLUTION** What was the scope of their involvement? We retained 2 senior programmers that could mentor other programmers to cater for the growth of the company. They work with the languages of our server environment including Apache, MySQL and PHP. We recognized that the only way to get the best out of outsourcing is to make an initial investment. We’ve spent quite a lot of time creating frameworks to work within and training them in the use of our system. As a result of the training, they know our expectations. They work very well to our quality guidelines; they work very hard and they're keen to please. We adopted the attitude that we want them to feel included as part of our group. We give them small bonuses and include them in office activities. We don’t treat them as a bucket in which to put things and get things done. We treat them as an extension of our team. What is the team composition? We interact with 4 people, the 2 programmers, and 2 others for administrative purposes. How did you come to work with Communications Crafts? Pure chance. We were searching the internet, looking for a suitable company. They have an agent in the UK so we were able to meet that agent and discuss with them, which made it easier to establish the engagement. Before we dived in, we gave them a short-term contract of about 3 months. I think this is our 3rd contract now. We started with 2 3-month contracts and then gave them a 14-month contract that runs through February 2019. How much have you invested with them? We’ve spent about £50,000 so far. What is the status of this engagement? We started working together in February last year and its ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They have worked on every part of our system. They’ve enhanced things, built things. They’ve enhanced existing systems and built some new subsystems. All of these things help us to sell more websites. If you look at the entire portfolio, there will be some aspect of Communication Crafts’ work in all of those sites. How did Communications Crafts perform from a project management standpoint? We communicate through email, phone, and Skype, and use project management tools. They always go the extra mile. Bearing in mind that they’re 5 hours ahead, I could speak to them at 4 pm knowing it’s late there. I would tell them to go home but they would carry on doing the work. They’re keen to please and sometimes I feel that they’re overambitious in terms of the speed with which they can deliver. There have been times that I’ve had to slow them down. It takes a bit longer but I don’t care. We’re striving for perfection because we have to do our best to look after the companies we support. When we introduce something new, it has to be perfect because it’s being used by all of the 500 companies that use our system. Our quality requirements are therefore probably excessive. We might be too demanding. The volume of work that they deliver is very high because there are 2 full-time programmers working for us. At some point during the process, there have been 1-2 quality control issues with the delivery but it’s uncommon. We had frank discussions with them about it and they’ve responded with tighter controls and cross-checking. They’re concentrating on being more comprehensive in the way they test and now have a new program in force with itemized testing. So, we’ve had 1-2 hiccups but, in the scheme of things, they haven’t been severe and they reacted quickly to address calls to address the quality control issues. During normal development, there are always issues to address. They stack up favorably to any developer anywhere in the world I've ever come across. What did you find most impressive about them? Their commitment. They really do want to please. Are there any areas they could improve? No, I think they're doing just fine as they are. Do you have any advice for potential customers? Go into it with your eyes open. Don’t treat them like a bucket into which you throw work and expect work to come out the other end. Treat them as an extension of your team and remember that they’re working remotely. Give them a framework to work within and enough information to enable them to do the job properly. When you’ve briefed them, make very sure that they really do understand the briefing and nothing has been lost. Don’t forget that they’re working on a system they’ve never seen before. If you were recruiting a new programmer, you wouldn’t expect them to churn out a perfect code on Day 1. You would do training: it’s no different. You'll get out of it what you put into it. The only way that outsourcing really works, in my opinion, is if you’re genuinely prepared to invest, to truly regard them as an extension to your team, and to treat them like staff members who work in a remote location. If you do that, you will get the best out of them. --- #### Web Dev for Digital Marketing Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: The team’s developers work in-house to help out when the workload gets heavy or deadlines are short. They specialize in .NET but also work with DevExpress and Entity Framework and other technologies. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Director, Brandnation - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 22, 2018 **Feedback Summary**: The collaboration results in an increase in revenue. Having their resources available also gives the agency flexibility in managing their workflow to scale up or down as needed. The people-centric personality makes them unique in this industry and their technical expertise equally impresses. "“They are the go-to technical resource for anything .NET related.” " **BACKGROUND** Introduce your business and what you do there. I am the digital director of Brandnation. We are a fully integrated marketing agency and do anything from PR through digital social content video, which includes doing websites. I am in charge of digital delivery and anything Internet-related. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We had a shortage of .NET developers. **SOLUTION** What was the scope of their involvement? Over the years, we have worked with them on multiple projects. They are the go-to technical resource for anything .NET related. We have a couple of developers in-house that come in handy is for overflow or specific projects that we need to outsource and deliver within certain timeframes. In terms of projects specifically, they have used .NET, DevExpress, and Entity Framework in addition to standards such as IIS and various Microsoft technologies. What is the team composition? On average, we have one or two people. We have had up to three people, but it is usually just the project manager and one or two developers. They are able to scale up quickly. They’ve offered the option to rent out staff permanently for either three, six, or 12-month periods. How did you come to work with Communication Crafts? I found them through a Google search. We usually outsource to people we know, working with partners or with people who left the agency and opened their own in different countries. Communication Crafts has a great personality that they convey through their website which caught my attention. I had a great conversation with four initial sales staff including someone in the U.K. I met the CEO or VP right away. I liked the people elements of their proposition and their expertise. The communication they put out to their clients and the general public is also quite people led, which is something I like. How much have you invested in them? We have spent around £15,000 ($20,878 USD) so far. What is the status of this engagement? We started working with them in 2016 and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Their work has boosted our revenues. How did Communication Crafts perform from a project management standpoint? We usually scope the work and pass on the task to them which they deliver perfectly. They usually do up to 97% of tasks we request. Then, together we fine-tune the remainder, and then it comes back to us. It requires a bit of hand-holding, but their project management is very proactive; if they don’t understand something, they will push it back to us and won’t go into development without getting an approval. We primarily use email and Skype on occasion. They primarily use Agile methodology for their internal practices, which is what they recommend as a first step. They are very flexible when working with clients, and for us sometimes it is Waterfall. What did you find most impressive about them? They have a wide spectrum of skill sets across the agency. Their most impressive assets are their technical knowledge and their people. It has been awesome working with them. Are there any areas they could improve? They could have a bit more self-guided attention to detail in the frontend and try to fix things themselves rather than go back to us. We had one of two areas where we had to take care of things, but it was resolved quickly and was very minor. There aren’t many problems when dealing with them, but if there are issues, they work to straighten things out right away, so it has been positive. Do you have any advice for potential customers? Pre-book in advance. I would recommend locking in on their rates. If you have a long-term project, you can get a couple of developers for a great price. --- #### Wordpress Development Support for Digital Marketing Agency **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Aug. 2017 - Ongoing **Project Summary**: Communication Crafts collaborates with the internal development group of a marketing agency. The team provides frontend WordPress work as part of the partnership. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Digital Marketing Firm - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 19, 2018 **Feedback Summary**: Communication Crafts has met all objectives, providing high-quality and timely deliverables. The team is also responsive, communicative, and understanding of all clients' needs. ""They're proactive and will chase us for information, which is always welcome." " **BACKGROUND** Introduce your business and what you do there. As a digital marketing agency, we handle the requirements of our clients from a branding consultancy regarding online marketing, design, and frontend and backend development. We also do analytics in brand marketing and social media. I’m the managing director and coordinate a team of people to do the work. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? The level of work coming in was not a steady stream but had peaks and troughs. We couldn’t scale up the internal team quickly enough to be able to fulfill high levels of work. **SOLUTION** What was the scope of their involvement? They support us with frontend WordPress development. What is the team composition? We have contact with one senior developer and the CV manager above him. We handle communication with our clients. How did you come to work with Communication Crafts? They contacted us. It was reassuring to find that not only was the gentleman we spoke to a UK representative of theirs, but he’d actually used Communication Crafts as a client and could speak with authority on their abilities. How much have you invested with them? £10,000–15,000. ($14,140–$21,210 USD) What is the status of this engagement? We started working together in August 2017, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The most significant project they worked on with us has yet to go live. But the client is absolutely delighted, as are we. How did Communication Crafts perform from a project management standpoint? We use email, Basecamp, and Teamwork. What did you find most impressive about them? They're proactive and will chase us for information, which is always welcome. They’re responsive, quick, and understand what we require much more so than other agencies we’ve worked with of the same type. The level of communication between us and them has been excellent. Are there any areas they could improve? Nothing at all. We’re completely satisfied. Do you have any advice for potential customers? Do it as soon as possible. --- #### Mobile App Dev for Digital Agency **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: May - Nov. 2017 **Project Summary**: Communication Crafts created native Android and iOS mobile apps for a client in an outsourced engagement. Their team led the development and testing phases of the project. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Account Manager, Digital Agency - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 3, 2018 **Feedback Summary**: The new application received favorable feedback from the client, and has been bug free since launch. Communication Crafts' ability to work quickly and within very demanding specifications were most impressive. ""The team is very professional, and I wouldn't hesitate to hire them again." " **BACKGROUND** Introduce your business and what you do there. I'm the account manager for a web agency based in the UK, responsible for business development and the ongoing project management with clients. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? The company was quite busy, and we needed some extra developer capacity on a mobile app project. We needed an agency who could work within very specific requirements, and in a very tight timeframe. **SOLUTION** What was the scope of their involvement? We provided them with designs and the specifications, and they took that and created their own spec for us to check and validate. Once we were happy, they undertook all the development work. They designed native apps for Android and iOS, to work across mobile and tablets. They created individual versions of the app for each device, then provided us with a URL in order to download each separately so that we could test the individual versions. What is the team composition?   There was a project manager who was our day-to-day contact during the development process, and then there was a different primary contact during testing. How did you come to work with Communication Crafts? The first company we approached to help us on this project didn’t have the capacity, but they recommended we talk to Communication Crafts. We had a Skype meeting with them, and liked what they had to say. How much have you invested with them? We spent about £8,000 [$10,811].   What is the status of this engagement? Work began in May 2017, and the project went live in November 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The feedback from our client has been very, very positive. The app launched at an agricultural show in the UK, and we haven’t had any major problems since it went live. How did Communication Crafts perform from a project management standpoint? They were efficient and diligent, with a good grasp of the subject matter. They kept to the timeline; they turned things around remarkably quickly. They were very easy to deal with. They actually offered us daily updates during the development process, which we didn’t need. When it came to testing, they were fast to turn work around and deal with any issues. We were really impressed with their speed, and it was a very positive experience. What did you find most impressive about them? I have nothing to compare them to because it's the first time we outsourced work in that way. But you do hear stories of bad experiences with outsourcing, and that was absolutely not the case. The team is very professional, and I wouldn't hesitate to hire them again. Are there any areas they could improve? The only downside is that we prefer to work with Microsoft .NET and SQL Server, and they use PHP and MySQL. --- #### Magento Community Website Development **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Apr. - Dec. 2017 **Project Summary**: Communication Crafts redeveloped a cosmetics website to facilitate both retail and wholesale customer needs. The mobile-friendly Magento website includes auto-shipment capabilities. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Grande Cosmetics - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 26, 2017 **Feedback Summary**: The team managed to create a website optimized towards the company’s specific business needs, making the online sales process run more smoothly. The team had extremely effective project management and communication throughout the project. ""The team worked hour after hour to perfect the project to our liking." " **BACKGROUND** Please describe your company and your position there. I am the CEO of a cosmetics company that sells award-winning products. Grande Cosmetics is located in White Plains, New York, and was built from the ground up by Frank and Alicia Grande. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Communication Crafts? We wanted to build a new website. What were your goals for this project? The main goals of this project were to provide us with a mobile friendly, and high-performance site that would last for years to come. The site needed to be responsive on all platforms and support customizable auto-shipments. **SOLUTION** How did you select this vendor? We met Communication Crafts at Adtech NY. The head of sales contacted me afterward to discuss the project price and quality they could provide. They told us they could build a Magento website for under $50,000; we were pleased with that offer and decided to pursue it. I've worked with other web companies in the past who didn't deliver, so hearing a solid offer made me feel comfortable about a new site. Describe the project in detail. Their team designed, developed, and launched a community edition website. After some test phases, this website was responsive to mobile devices. They designed and developed our backend to work with both our retail customers and our wholesale customers.  What was the team composition? The project team had about 3 people, which remained the same throughout the project. We also had a project manager which kept in touch constantly to ensure project's smooth movement. This made me feel more confident in their abilities. This meant that my team could work knowing that no stone would go unturned. **RESULTS & FEEDBACK** What outcomes or results can you share that demonstrate progress and/or success? The project was designed and developed with our cosmetics company in mind. We needed something compliant with our procedures for reporting, sales, and organization. The community edition of Magento that they built was optimized for just that. The new site allows our wholesale customers to check out with just a few clicks. We now have no glitches in marketing to our retail customers. Finally, our distributor sales/website sales are all funneled into one place. This makes my job a lot easier. The reports I can gather using our inventory software helps me out more than Communication Crafts will ever know. How effective was the project management? Their project management was one of the most effective and responsive I have ever had the pleasure of working with. We conducted weekly progress meetings every Monday. This kept me in the loop while keeping the team connected with my needs. We used Skype and communicated constantly throughout the project. One of my team members set up a Trello account and they communicated big projects changes on that. What did you find most impressive about this company? We always had direct lines of communication with everyone we worked with. This helped us to feel safe in the development environment. If I had a question, there was no concern over who to call; it was just a matter of who would answer the question first. They created a great customer service environment and made everyone on my end comfortable in working on this project. The team worked hour after hour to perfect the project to our liking. Our needs for this project were hard to convey because we needed so much and in such detail. They did not give up on us, listening to every detail we needed and making it happen. What tips or recommendations do you have? They seem to be a company based very heavily on code. They never really offered us a design aspect. My team's design capacity is small, so there weren't too many designs being put up on our end. It made the project go a little slower than expected. --- #### Web Development for Design Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Nov. 2016 - Dec. 2017 **Project Summary**: Communication Crafts supplements the in-house team, doing custom programming and dev. Active collaboration is a high priority. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, Digital Company - Industry: Advertising & marketing - Review Type: Phone Interview - Verified **The Review** — Dec 19, 2017 **Feedback Summary**: Responsive, attentive, and involved, Communication Crafts promptly addresses any issues with their work. Such efficiency has resulted in satisfied customers and expanded business. Quality work and a competitive price make them a great option. "“They respond to me in a timely fashion, and they stick to their deadlines.” " **BACKGROUND** Introduce your business and what you do there. I’m the owner of a company that specializes in web design, web development, and some digital graphic design. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Communication Crafts? We needed to help supplement the program with WordPress and different frameworks, but my team wasn’t big enough to do all the work. **SOLUTION** What was the scope of their involvement? Communication Crafts does a variety of work for me. For example, one of the websites is a staffing company, and Communication Crafts does all the custom programming. They even meet with the team leads and managers and pass on my ideas. The team also helps me fine tune our plans and projects so that they’re more feasible. They’re good at finding alternatives and suggesting new ways to accomplish our objectives. Communication Crafts also provided custom work on a CMS. One of our clients was expanding, and we had to determine if we wanted to duplicate the efforts with the new site or build a 3rd website to encompass both services. What is the team composition? I interacted with the project lead and the manager. How did you come to work with Communication Crafts? I was looking for a partner when Communication Crafts happened to send me an email. I looked them up, and they seemed to do good, quality work; plus, it was a nice balance of price and value. Compared to other overseas companies that I’ve had experience with, their value is excellent. It’s really good for the amount that you pay. They sent me a few samples, and I had a couple of discussions with the vice president at the time. It seemed like we understood one another, so we partnered. How much have you invested with them? We’ve spent between $10,000–$50,000. What is the status of this engagement? We started working together in November 2016, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They respond to me in a timely fashion, and they stick to their deadlines. Their responsiveness has allowed my clients to scale up features that they’ve needed, and it has helped my clientele grow probably two-fold in the last year or so. How did Communication Crafts perform from a project management standpoint? They deliver within the price range and usually ahead of time. We started off having Skype chat, but now that we’ve worked together for a while, we mostly just use email. What did you find most impressive about them? They’re reliable. If something were to go wrong with one of my client’s websites or other work, they’re just a phone call away. They respond to any kind of urgencies, and I appreciate the work they do for me. Are there any areas they could improve? I wish they could do more of everything that I offer. That’s probably more of a services thing, though. --- #### Web Development for Shree PrintWell **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: Through Java-based software, Communication Crafts integrated numerous processes [e.g., production, invoicing, shipping, et.] into one seamless whole. Project sizes change monthly, but the team remains involved. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 3.5 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Marketing Director, Shree PrintWell - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 19, 2017 **Feedback Summary**: Communication Crafts quickly adapted to the workflow and expectations of the project. The team doesn’t always remain involved after a product is delivered, but none of their work has had serious issues. ""Their teamwork is impressive." " **BACKGROUND** Introduce your business and what you do there. I’m the marketing director for Shree PrintWell India, a printing service company that works for corporations and photographers. For corporations, we provide solutions like all the paper printed materials for the marketing and packaging. For photographers, they shoot an entire event and design the book, and then we print, finish, and deliver the work. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Communication Crafts? We wanted to build an automated system to assist the photographers with all the operations completely online. The goal was to optimize and monitor the entire flow of the production along with the client database and the invoicing; it would be a completely seamless integration of all of these processes. **SOLUTION** What was the scope of their involvement? In this department, we have an automating system. When the order comes, we have an uploading server. The process is on a feed where it passes through 5–6 different production processes and then shipped to the client. Communication Crafts built Java-based software, which takes care of automating, the production flow processes, invoicing, client relation management, all our sales team tracking to a mobile application, and our sales team reporting. We have one more calling division where we call our client base. Communication Crafts built a CRM module for all of that, almost like an enterprise resource planning [ERP] solution. Tomcat is the server, and MySQL is the database. What is the team composition? The team size depends on how much work we have month to month. How did you come to work with Communication Crafts? We did our own research, but one of my clients referred me to them. Initially, we started with a small CRM development, and that’s how it all began. How much have you invested with them? So far, we’ve spent $136,000. What is the status of this engagement? We started working together in 2014, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our total time has improved a lot, and the clients are satisfied. In the past three years, our brand revenue has increased drastically. For the same kind of product, we’re charging more than our competition. How did Communication Crafts perform from a project management standpoint? We talk online and sometimes have in-person visits, depending on what the requirements are for the task. We use Asana to communicate. 80% of the time the projects are on time with no major problems, and they’re often responsive. What did you find most impressive about them? Their teamwork is impressive. Are there any areas they could improve? It would be nice if they kept themselves involved in the ongoing project. After the delivery, they should offer technical support for the product they delivered. --- #### Mobile App Dev for B2B Mobile Platform **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Feb. 2014 - Ongoing **Project Summary**: Replacing internal staff, Communication Crafts provides ongoing development for the frontend of a mobile platform on Android and iOS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, B2B Mobile Platform - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 14, 2017 **Feedback Summary**: The platform's user base has expanded from almost none to more than 5,000, growing at 20% per month, partly a result of Communication Crafts’ quality work. Though an outsourced provider, their responsiveness and accessibility make them feel like an in-house team. "“They've delivered everything that we've asked of them and more.” " **BACKGROUND** Introduce your business and what you do there. I’m the CTO of a startup that provides a B2B mobile platform for businesses based predominantly in the UK. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We were looking for alternatives to an internal workforce. We had internal developers who were UK-based and weren't on contract. We felt that the services we were getting from them weren’t very effective in terms of either cost or production. **SOLUTION** What was the scope of their involvement? We use Communication Crafts (CCT) to develop our mobile app platform on Android and iOS. We build our own backend in the UK and use them for the frontend mobile app development which communicates with our servers. We send them pieces of work and they produce that work as per our specifications. I give the developers very detailed documentation and they produce what I need with screenshots. What is the team composition? We have 2-3 full-time people we work with, including Android and iOS developers and sometimes a project manager. How did you come to work with Communication Crafts? We had a cold call from CCT around 3-4 years ago. We took on their services on a trial basis, starting with a small project to build a couple of mobile apps. We liked what they did, both in terms of cost of production and quality, and we took it from there. We were concerned about quality and, in particular, cost. The cost of a developer in the UK was far greater than the cost of a developer in India. We were willing to forgo having them sit next to us for the kind of price they could offer. How much have you invested with them? They’re on a fixed monthly contract with us. We’ve spent about 70,000-80,000£ so far. What is the status of this engagement? We kicked off in February 2014 and its ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our customer base is growing day by day. We started with maybe two or three customers on our platform and now we're up to 5,000 plus. That's not predominantly down to any one factor but we've had very large growth. We've gone from virtually no utilization to 5,000-6,000 users and we're growing 20% every month. How did Communication Crafts perform from a project management standpoint? We have our own project management so don’t use their project manager much. Most of the work is done directly with the developers. I communicate with the Android developer via Skype or Skype chat to specify exactly what’s required for the next stage of work. He communicates that on to the iOS developer. We don’t have a regularly scheduled call but the people we deal with are highly responsive. In terms of getting things done and responding to queries and requests, it’s always been done on time and within scope. In the very beginning, there were some issues with communication and how we set the process up to get the project underway. Once that was established fairly quickly, everything has worked. From where we were four years ago to where we are today, it works seamlessly. What did you find most impressive about them? When we started working with CCT, it was really a matter of costs for us. Having said that, the quality of work that's coming out is second to none. We'd be happily working with them for many years to come. I had never used an external provider before. To me, they're like an in-house development team, regardless of them sitting 7000 miles away from where we are. That’s the greatest compliment I could pay. I think the unique selling point for them is that they’re flexible even though we’re working in an outsourced manner. They’re accessible in terms of communication and in terms of getting work done. Are there any areas they could improve? I can't think of a single thing they should change. They work well with us and we have a very good relationship. I'm extremely happy with their performance so far. Do you have any advice for potential customers? The reason I think we've worked very well with CCT is that I'm a developer myself. One of the things I would say to anyone working with them is to have printed documentation and know exactly what you want. Describe your specifications and requirements very accurately. If you can't provide that, use CTT's project management services who can help you to achieve those documentation requirements. --- #### Web Development for Cedar Communications **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Dec. 2016 - July 2017 **Project Summary**: Working as a digital build team, they developed an editorial content platform to enhance and build customer relations. They converted prototypes and Photoshop files into a WordPress CMS. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Director, Cedar Communications - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 13, 2017 **Feedback Summary**: The hardworking team delivered good service and speed at an affordable rate, and the final product pleased and impressed. Although they under-budgeted the number of hours that the project required, they did not ask for compensation and still delivered the project on time. "“Altogether, they provide a good package of service and cost-efficiency.” " **BACKGROUND** Introduce your business and what you do there. I am the digital director of Cedar Communications, a content marketing agency. I lead the digital customer experience team, and I am responsible for CMS builds and web strategy. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Communication Crafts? Our Hong Kong team was retained by the Cathay Pacific Airways to create a digital content platform for their in-flight magazines, Discovery and Silk Road. We looked at a number of app and web-based platforms, but we weren’t satisfied with those because they didn’t give us the flexibility of design and service we needed. At about the same time, we made the acquaintance of Communication Crafts. They were able to provide the technology, pricing, and service which made it a logical fit for the project. **SOLUTION** What was the scope of their involvement? Communication Crafts has worked on an editorial content platform, taking its material from two in-flight magazines. The purpose of it is primarily to provide brand building and brand awareness among existing and potential customers of the airline. There is a secondary requirement of promoting destinations within the content to drive ancillary ticket sales.  Communication Crafts’ involvement was as a digital build team. My company conducted all the strategy, user experience, and user interface work providing them with initial prototypes and Photoshop files which they then converted into a workable WordPress CMS. What is the team composition? There were at least 4–5 people involved with the project at different stages including a developer. How did you come to work with Communication Crafts? They sent us their outbound marketing, received by my CEO and myself several months before we engaged them. I get a lot of these approaches, so what helped Communication Crafts to stand out was that they provided a whole range of services, creative as well as digital outsourcing. They were the right people in the right place at the right time. We use other outsourced providers for different technologies including Sitecore and Umbraco, but, at the time, Communication Crafts came across as a credible option. How much have you invested with them? One particular project we’ve done with them was approximately £5,000 [$6,500]. There have been a couple of other ad hoc projects on a smaller scale. We’ve used their QA testing facilities on a couple of occasions for another £2,000–£3,000 [$2,500–$4,000]. What is the status of this engagement? We started working with Communication Crafts in late 2016. The end of the phase two amendments finished in summer of 2017. The initial project is complete, but there are likely to be future developments on the site, so if anything suitable comes up, we will discuss that with Communication Crafts.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Communication Crafts performed their service as advertised. Their service and communication ethic is very good. They were always prompt to reply to our emails, and, in general, did what we asked. They investigated particular items and got back to us if there was an issue. We occasionally asked for things, and they would be misplaced or not addressed, but there was a lot going on. We were asking a lot of questions, and there were multiple email threads running concurrently. By and large, I would say that their service was excellent. The few things which were missed were sorted out in the end. How did Communication Crafts perform from a project management standpoint? The project was handled across three time zones. The Communication Crafts team is in India, and we had one team in Hong Kong and one in London. With lots of people working at different times, we couldn’t have done it over the phone. We didn’t use any project management tools and didn’t have a formal project manager assigned from our side. Everything was done through email and Google Docs, which worked fine. The development used the waterfall approach. The work was generally done on time. What did you find most impressive about them? They’re very cost-effective, which is a major reason why companies like ours use teams like Communication Crafts in India. Having said this, we wouldn’t be using them if they didn’t also provide a good service and speed of turnaround. Altogether, they provide a good package of service and cost-efficiency. Are there any areas they could improve? Communication Crafts told me that they spent much longer on the project than they’d budgeted for, but they didn’t ask for more money and they didn’t warn us that we were going over the allocated hours. If there is one piece of feedback I’d give them, it’s that they need to give regular updates on the burn of the budget as we’re going through it. They could improve by being more communicative about hours and budget consumed.  Do you have any advice for future clients of theirs? It’s commonplace for Western companies working with outsourced teams in India to make sure that there are good communicators on either side. If you have two people on either side who know what the business objectives are and who can keep things on track along with clear goals and documentation, everything will be good. --- #### Multiple Dev Projects for Web Reputation Management Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Dec. 2016 - Ongoing **Project Summary**: Through programming tasks on digital marketing projects, Communication Crafts provides ongoing outsourced support to a range of the client’s customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Flash Avenue, LLC - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 13, 2017 **Feedback Summary**: Communication Crafts have proven themselves a reliable outsourcing option through high-quality programming, on-time delivery and proactive communication. 100% client satisfaction was achieved on the projects they have worked on. "“The workmanship, the quality of the programming coding that I hired them for, is the best I've ever had.” " **BACKGROUND** Introduce your business and what you do there. My company, Flash Avenue LLC, is a localized digital marketing agency in York County, Pennsylvania. We offer website development, SEO, pay-per-click, and social media management as well as some reputation management services. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? I’ve had prior experience outsourcing to companies for programming both locally in the United States and in India, and have also hired my own staff in past years. As a small firm, I had trouble keeping the production workload of an in-house staff full at all times. I also struggled to ensure the quality of work with my local hiring, in terms expediency of delivery and quality of programming and coding. I first turned to outsourcing companies in India in 2003. I encountered many of the problems I assume a lot of other outsourcers run into with communication and product delivery. Misunderstandings can surface if parts of the scope of work haven’t been interpreted properly, or when components of the final product are missing. Scope creep can cause arguments. The challenge is to get quality programming done in an expedient manner. **SOLUTION** What was the scope of their involvement? Communication Crafts have worked on multiple projects for me. I'll typically ask if the solution can be built on WordPress and they'll advise me that in some cases it would be better to go with another option. They’ll use CAKE, Laravel, Linux, Apache, or PHP. Probably the most complex program was for a client that offers hundreds, maybe thousands, of chemical products that they distribute. They were looking to build a “Request a Quote” so that customers could assemble a quote based on chemical name, available quantities or packaging sizes available, etc. Communication Crafts were able to successfully put together a shopping cart-style “Request a Quote” building form that addressed a complex set of requirements. What is the team composition? I have an account manager assigned to me and a production manager that I work with. On occasion, I also deal directly with the programmer(s) working on a project plus some administrative personnel for the bookkeeping. I typically deal with 3-5 people on each product but it may just be one. It depends on the scope of the project. How did you come to work with Communication Crafts? I saw a standard marketing email that they had sent offering their services to companies like mine. The tone of it was more personal than most other marketing e-mails. It also provided a link to a video overview of their company, which I previewed and decided I'd give them a call. I set up a time to do a Skype call to meet them. It's been great ever since. How much have you invested with them? I’ve spent about $20,000, including $15,000 on completed projects and $5,000 for ongoing projects. What is the status of this engagement? We launched our first project in March 2017. They’re still working on projects. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? For every project that I've worked on for my clients that they have had a hand in, the clients are 100% super satisfied. I have a 100% rate of client satisfaction on my end. Communication Crafts solved my outsourcing issues both in regard to the level of work that they do and the timeline that they do it on. I believe they finished every project that I've worked with them on ahead of schedule. The workmanship, the quality of the programming coding that I hired them for, is the best I've ever had. I never have anything that's not working properly or things that have broken, even for projects have been done for several months. They'll make suggestions on things I may have not considered in a project and cover things I might have overlooked myself. Which is a wonderful thing for me to be able to convey to my clients. How did Communication Crafts perform from a project management standpoint? We’ll typically start off projects communicating on Skype with a video call. From there, most of the follow up is done through email. We chat via Skype chat as well. Communicating Crafts is probably more proactive about communication than I am. They far exceed my need to have questions answered. What did you find most impressive about them? They have overcome the problems I've experienced in the past as far as communication and the quality and timing of delivery. From my past experiences, I thought it was normal practice that every outsourcing company would overpromise, under-deliver, and take longer doing it. That's why I love Communication Crafts. Are there any areas they could improve? Not for the services they offer. I wish they offered even more services because they're so good at the ones I hire them for. Do you have any advice for potential customers? I would say definitely contact them to start a relationship. They won't be sorry. --- #### Web Development for SucceedIn Limited **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Mar. 2015 - Ongoing **Project Summary**: Communication Crafts built several drafts of an online platform to house and share physical education materials. The solution includes an editing tool that lets users create or customize lesson plans. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, SucceedIn Limited - Industry: Education - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 5, 2017 **Feedback Summary**: A winning combination of low-cost/high-quality makes them a reliable partner for a startup. Their detailed forethought ensures any project’s success, and they’re highly responsive to any change requests. Working alongside in-house teams, Communications Crafts has become a true partner. ""The most impressive thing to me is that they really consider themselves a part of our organization." " **BACKGROUND** Introduce your business and what you do there. I'm the sales marketing director for SucceedIn Limited. We provide physical education content for primary schools in the U.K. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? While we previously used paper-based lesson plans, we wanted to build a digital platform to host our content. **SOLUTION** What was the scope of their involvement? We went to them with the initial idea, to condense our Word document plans into simpler, graphical content with minimal text for the web. We went back and forth on specifications, and they ultimately built the platform using PHP. They paid special attention to flexibility so that we could expand and make changes in the future. We decided to use a preexisting framework, which Communication Crafts then customized for our purposes. They built our lesson plan editing tool using various plugins, and created a color-coded online library to organize our content. The platform also includes a login function for our customers, who are allowed to draft lesson plans through the editing tool or adapt our own. They also work alongside our internal team to provide marketing services, ensuring our promotional content works in harmony with the platform. They created our website and brochures, and assisted in the development of our social media strategies. Our platform is currently in its fifth version, and we continue to expand the product. What is the team composition? We were assigned a project manager and QA tester, as well as frontend and backend developers. Overall, around 22 people have worked on our project. How did you come to work with Communication Crafts? As a startup, we had a limited amount of funds and needed to find a cost-effective vendor. Local agencies were too expensive, so we began to consider offshore options. Communication Crafts had approached me a few months prior, so we decided to contact them. We sent them our initial specifications and they responded within 72 hours. The caliber of their questions proved they had the necessary experience. They offered a reasonable quote, so we hired them and haven’t looked back. How much have you invested with them? About £90,000 since engaging with CC in 2015. That includes both IT development and marketing. What is the status of this engagement? We started in March 2015 and our relationship is ongoing. We're preparing to sign another six-month resource contract which will be increased as needed. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We initially hired Communication Crafts to create a proof of concept to help us enter the marketplace. They went above and beyond, providing a fully-functioning first version platform. We have a solid relationship built on understanding. As we continue to work together, our specs require less and less description because their team intuitively knows what we want. How did Communication Crafts perform from a project management standpoint? I don’t have to hold their hand. We write our specifications in a document or an email and go back and forth with any questions. From here, tasks are placed on a prioritized list for completion. Even if a deliverable isn’t 100% perfect, they’re highly responsive to feedback and make adjustments until we’re satisfied. They meet deadlines and provide detailed invoices at the end of each month. We use Skype on a daily basis, which they use to ask any additional questions that arise. I know they use project management tools like Jira with other clients, but they work around our communication preferences. What did you find most impressive about them? The most impressive thing to me is that they really consider themselves a part of our organization. They understand who we are as a business, as individuals, and put in the work to ensure our goals are met. Their flexible solutions will allow us to grow and push our company forward. Are there any areas they could improve? Prices can never be low enough, but we get great value for our money. We’ve had a long journey with them, and their ability to understand our business is worth a lot. We’re frequently propositioned by other vendors, but even when offering lower costs, it’s not worth sacrificing our partnership with Communication Crafts. Do you have any advice for potential customers? There may be cultural differences, but as long as you’re very detailed with your spec descriptions, they’ll deliver. Provide as much information as you can, including diagrams, illustrations, and photographs, so they have a clear understanding of how you envision the project. --- #### Web Design & Dev for Food Company **The Project** - Services: Web Design, Web Development - Project size: Confidential - Project length: Jan. - Oct. 2025 **Project Summary**: Communication Crafts designed and developed a website for a food company. The team focused on creating a user-friendly layout, product sections, and a responsive setup that matched the client's brand. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** HR Manager, Bajrang Namkeen Bhandar - Industry: Food & Beverage - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Oct 14, 2025 **Feedback Summary**: Communication Crafts' efforts led to a 25% increase in customer inquiries. The team delivered on time and communicated effectively through meetings. Their understanding of the brand vision and proactive communication were key elements of their work. ""The team was amazing."" **BACKGROUND** Introduce your business and what you do there. I’m the HR manager of a food company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts? We needed to design and develop a professional, user-friendly website to help us connect better with customers online. **SOLUTION** What was the scope of their involvement? Communication Crafts handled the complete website design and development, including layout, product sections, and responsive setup, ensuring the site matched our brand and was easy to navigate. The team focused mainly on the website design and technical development while also supporting us in placing content and images effectively to enhance the overall look.What is the team composition? We worked with four teammates from Communication Crafts.How did you come to work with Communication Crafts? We contacted them through a referral. We chose them over other companies because of their clear understanding of our brand vision and their proactive communication throughout the process.How much have you invested with them? We spent around $19,000.What is the status of this engagement? We worked together from January–October 2025. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We noticed a 25% increase in customer inquiries.How did Communication Crafts perform from a project management standpoint? Communication Crafts delivered on time. We mainly communicated through meetings.What did you find most impressive about them? The team was amazing.Are there any areas they could improve? There was nothing they could improve on. --- #### Web Design & Development for Three-Wheeler Manufacturer **The Project** - Services: Web Design, Web Development - Project size: Confidential - Project length: June 2024 - Jan. 2025 **Project Summary**: Communication Crafts designed a website for a three-wheeler manufacturing company. The team included Google services, geolocation, and a finance calculator among the site's features.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Manager, ATUL UATO LIMITED - Industry: Automotive - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Sep 23, 2025 **Feedback Summary**: Communication Crafts completed the project according to the client's expectations. The team delivered the project on time and responded quickly to the client's needs. Communication Crafts demonstrated passion for their work and was flexible. The team's personal approach stood out. ""They work with passion and are flexible."" **BACKGROUND** Please describe your company and position.I am the MANAGER of ATUL UATO LIMITEDDescribe what your company does in a single sentence.Atul Auto Limited is 3 wheelers Manufacturing Company and PAN India Network along with 24+ Countries .... **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Make Informative & Attractive Web Design **SOLUTION** How did you find Communication Crafts?Personal Approch by team and Our Graphics Designer AgencyWhy did you select Communication Crafts over others?Actually Our Graphics Design also done by the same agency..so its easy to understandHow many teammates from Communication Crafts were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Wants Dynamic Website along with Google Services ...Geo Locations , Calulater for Finance etc **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Its good and done as per our expectations..Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes - respond quickly What was your primary form of communication with Communication Crafts?In-Person MeetingWhat did you find most impressive or unique about this company?They work with passion and are flexible  Are there any areas for improvement or something Communication Crafts could have done differently?No --- #### Event Management & Mktg for Jewelry Retail Co **The Project** - Services: Event Management, Marketing Strategy - Project size: Confidential - Project length: August 2025 **Project Summary**: Communication Crafts organized an event for a jewelry retail company. The team created games and marketing strategies to communicate the brand's vision and keep the guests excited. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.0 - Willing to Refer: 5.0 **The Reviewer** Director, Jewelry Retail Co - Industry: Retail - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Sep 3, 2025 **Feedback Summary**: The guests enjoyed the event that Communication Crafts helped organize. Furthermore, the team delivered on time and communicated effectively via WhatsApp. Ultimately, the client was impressed with Communication Crafts' teamwork. ""We were impressed with Communication Crafts' teamwork."" **BACKGROUND** Introduce your business and what you do there.I’m the director of a jewelry retail company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts?We needed help communicating our brand's vision at an event and holding the excitement of the guests. **SOLUTION** What was the scope of their involvement?Communication Crafts provided services to channelize the people's flow at our event. Their team also created games and marketing strategies, including a gold bar challenge and a spin-the-wheel game.What is the team composition?We worked with four teammates from Communication Crafts.How did you come to work with Communication Crafts?We chose Communication Crafts because of their quality of work.What is the status of this engagement?We worked with Communication Crafts in August 2025. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Many people enjoyed the event Communication Crafts helped us organize.How did Communication Crafts perform from a project management standpoint?Communication Crafts delivered on time. We primarily communicated via WhatsApp.What did you find most impressive about them?We were impressed with Communication Crafts' teamwork.Are there any areas they could improve?Communication Crafts could have improved their execution. --- #### Branding, Web Design & Digital Mktg for Tea Company **The Project** - Services: Branding, Other Digital Marketing, Web Design - Project size: Confidential - Project length: July - Sep. 2024 **Project Summary**: Communication Crafts redesigned a tea company's brand identity and website. The team also created digital marketing campaigns and TV ads, to ensure a decisive and impactful brand launch. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** KAM E-Commerce, Tea Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Aug 2, 2025 **Feedback Summary**: Communication Crafts' efforts resulted in increased website traffic, improved brand awareness, and higher social media engagement, which boosted the client's online sales and market presence. The team had responsive communication and a proactive approach. Their creative excellence stood out. ""This combination of creative excellence and technical expertise was a key differentiator in the market."" **BACKGROUND** Introduce your business and what you do there.We produce tea, offering authentic blends that celebrate and embody Gujarat’s tea culture, aiming to provide warmth, comfort, and a taste of tradition in every cup. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts?Hiring Communication Crafts for a fresh new look was a strategic choice. Their integrated approach meant they could handle everything from a complete brand identity redesign to a new website and digital marketing campaign, ensuring a decisive and impactful brand refresh across all platforms. **SOLUTION** What was the scope of their involvement?Given the scope, Communication Crafts was an ideal partner as their integrated services covered everything from designing our new website to creating our campaign TV ads and managing our overall digital presence, ensuring a decisive and impactful brand launch. The website was a powerful blend of brand storytelling and e-commerce. It not only provided a seamless platform for customers to buy tea but also served as a central hub for the campaign, creating a strong cultural identity that resonated with its target audience.What is the team composition?We worked with 15 teammates from Communication Crafts.How did you come to work with Communication Crafts?We found Communication Crafts through a referral.Why did you choose Communication Crafts over other providers?Communication Crafts stood out due to its comprehensive, 360-degree service model, offering everything from digital marketing to web development under one roof. The team had long-standing experience since 2005, combined with a history of industry awards and recognition, demonstrating a proven track record of quality and effectiveness. The agency's status as a Google Partner and its diverse client portfolio across various industries further solidified its position as a highly capable and versatile marketing partner.What is the status of this engagement?We worked together from July 2024–September 2024. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Measurable outcomes for the project included increased website traffic, improved brand awareness, and higher social media engagement, all of which ultimately contributed to an increase in online sales and market presence for us.How did Communication Crafts perform from a project management standpoint?Based on our work experience, Communication Crafts was highly effective at project management and consistently delivered on time. The team was praised for their responsive communication and proactive approach, which ensured projects stayed on schedule.What did you find most impressive about them?Communication Crafts' unique 360-degree service model ensured a decisive brand message across all channels, from creative campaigns to web development. The team was highly impressive for their blend of award-winning strategic creativity and proactive project management, consistently delivering projects on time. This combination of creative excellence and technical expertise was a key differentiator in the market.Are there any areas they could improve?Communication Crafts could provide more in-depth, data-driven insights that directly tie marketing efforts to a client's specific business KPIs. Additionally, proactively educating clients on emerging trends would build a stronger, long-term strategic partnership. --- #### Custom Software Dev for Vehicle & Asset Tracking Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Communication Crafts has delivered a range of software development projects for a vehicle and asset tracking solutions company. The team has also worked on optimization projects. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Commercial Director, Smarter Asset Management Ltd - Industry: Supply Chain, Logistics, and Transport - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 21, 2025 **Feedback Summary**: Communication Crafts has delivered market-leading solutions and cost reductions within the agreed timescales. The team delivers projects on time and communicates effectively through ongoing video meetings, follow-up actions, and reports. Customers can expect a skilled and professional team. ""We are impressed by their communications and the skill set of the individuals they use."" **BACKGROUND** Introduce your business and what you do there.I'm the commercial director of Smarter Asset Management Ltd, a company that provides a range of vehicle and asset GPS tracking solutions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Communication Crafts?We needed support for a range of software development projects for our 'owned' vehicle and asset tracking software. **SOLUTION** What is the scope of their involvement?Communication Crafts has been delivering services for almost six years. The team has delivered a number of specific development projects that have made our solution a market leader. They've also worked on other projects that have optimized the solutions we provide, improving the experience of our many end customers.What is the team composition?The number of people working for us at any one time varies due to project requirements.How did you come to work with Communication Crafts?We found Communication Crafts through a referral. We chose them over other options because of their clear and concise communications.What is the status of this engagement?We started working together in 2019, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?The service we provide is market-leading, and the operating cost reductions identified have been delivered within agreed timescales.How did Communication Crafts perform from a project management standpoint?Communication Crafts delivers projects on time with ongoing interaction from our team. We communicate through ongoing video meetings and follow-up actions and reports.What did you find most impressive about them?We are impressed by their communications and the skill set of the individuals they use.Are there any areas they could improve?It would be better if they highlighted issues that could create delays sooner. --- #### Web Design Services for FMCG Company **The Project** - Services: Graphic Design, Web Design, Web Development - Project size: Confidential - Project length: Mar. - July 2025 **Project Summary**: Communication Crafts provided website design services for an FMCG company.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** MIS Manager, Laxmi Snacks Pvt. Ltd. - Industry: Manufacturing - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 11, 2025 **Feedback Summary**: Communication Crafts successfully delivered the project on time, showcasing their excellent performance and effectiveness. The team had a clear plan, scope definition, and a strong communication process. The client also praised the team's responsiveness and fast service. ""They had a strong focus on client satisfaction and relationships."" **BACKGROUND** Please describe your company and position.I am the MIS Manager of Laxmi Snacks Pvt. Ltd.Describe what your company does in a single sentence.We are well known brand in Gujarat in FMCG Market. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Design Website **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?Close to my geographic locationPricing fit our budgetGood value for costCompany values alignedHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We are working with C.C. Team from last Seven years and we will keep up. The support I received was always positive, quick and timely and my issue was addressed with single interaction from their Sympathetic staff. The service is Awesome! I always cherish their support and assist. Thanks for your phenomenal counter. We are joyful to work with you. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Timeliness and schedule adherenceTeam performance and effectivenessOverall project success Describe their project management. Did they deliver items on time? How did they respond to your needs?Clear planning and scope definitionStrong communicationWhat was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Responsive and Fast ServiceAffordable Pricing and Value for MoneyThey had a strong focus on client satisfaction and relationships.Are there any areas for improvement or something Communication Crafts could have done differently?#N/A --- #### Web Development for Pouch Manufacturer **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Jan. - Feb. 2025 **Project Summary**: Communication Crafts developed a website for a pouch manufacturing company. The team was responsible for adding a sustainability page, product listings, and other necessary updates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Project Coordinator, Pouchwale - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Feb 14, 2025 **Feedback Summary**: The client was satisfied with Communication Crafts' work. The team did exceptional work and took the initiative to deliver quick results. The team completed all tasks on time and communicated through email and virtual meetings. ""They took the initiative without us even asking for it and delivered quick results."" **BACKGROUND** Please describe your company and position.I am the Project coordinator of PouchwaleDescribe what your company does in a single sentence.We are manufacture of Pouches. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?We hire Communication Craft for the development of our website. **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?Company values alignedHow many teammates from Communication Crafts were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.We have hired Communication Craft for web development and timely updates, including the addition of a sustainability page, product listings, and other necessary changes. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We have connected woth priyal for website changes and new development and they have been doing exceptional work. and they took the initiative without us even asking for it and delivered quick results.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, They deliver all the projects on time.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppAre there any areas for improvement or something Communication Crafts could have done differently?No --- #### Rebranding & Logo Design for Solar EPC Company **The Project** - Services: Branding, Logo - Project size: Less than $10,000 - Project length: Jan. - Dec. 2024 **Project Summary**: Communication Crafts spearheaded the rebranding efforts of a solar EPC company. The team designed a new logo, created brand guidelines, and crafted a color palette aligned with the client's vision and values. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Executive, Mecpower Solutions Ltd - Industry: Energy & natural resources - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Jan 20, 2025 **Feedback Summary**: Communication Crafts delivered comprehensive logo guidelines and a cohesive color palette that enhanced the client's visual identity. Their work also helped the client establish a consistent and professional brand presence. Moreover, the team managed the project well and delivered outputs on time. ""Their approach to rebranding focused on aesthetics and was deeply aligned with our core values and objectives."" **BACKGROUND** Please describe your company and position.I am the Marketing Executive of Mecpower Solutions LtdDescribe what your company does in a single sentence.MECpower Solutions Limited is a leading solar EPC company based in Gujarat, India. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Partnered with an agency to lead our rebranding efforts, aiming to enhance our brand's identity and refine its overall presence. **SOLUTION** How did you find Communication Crafts?Online SearchWhy did you select Communication Crafts over others?Pricing fit our budgetHow many teammates from Communication Crafts were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We were seeking an experienced agency to handle our rebranding efforts, focusing on refining our brand identity for a stronger and more cohesive presence. The deliverables include a new logo, detailed brand guidelines, and a complementary color palette that aligns with our vision and values. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes of the rebranding project included the creation of comprehensive logo guidelines and a cohesive color palette that complements the brand. These deliverables enhanced Mecpower Solutions' visual identity, ensuring a consistent and professional brand presence.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was exemplary. They delivered the items on time while thoughtfully accommodating our evolving needs and shifting perspectives during the logo redesign process.What was your primary form of communication with Communication Crafts?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What I find most impressive about Communication Craft is its ability to seamlessly blend creativity with strategy. Their approach to rebranding focused on aesthetics and was deeply aligned with our core values and objectives.Are there any areas for improvement or something Communication Crafts could have done differently?No --- #### Custom Software Development for Wildlife Tech Solutions Provider **The Project** - Services: Application Testing, Custom Software Development, Mobile App Development - Project size: Confidential - Project length: Sep. 2023 - Feb. 2024 **Project Summary**: A wildlife technology solutions provider engaged with Communication Crafts for custom software development. The team was responsible for profile management and guide booking. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, WildWatchers - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 19, 2024 **Feedback Summary**: Communication Crafts delivered the project on time with few blockers or critical issues post-launch. The team provided real-time support, and internal stakeholders were particularly impressed with the service provider's development prowess. ""The team understood the criticality of our needs and helped in their delivery."" **BACKGROUND** Please describe your company and position.I am the Co-Founder of WildWatchersDescribe what your company does in a single sentence.Wildwatchers is a technology startup providing mobile app solution to connect wildlife enthusiasts with wildlife guides. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Communication Crafts to accomplish?Turn Key project **SOLUTION** How did you find Communication Crafts?ReferralWhy did you select Communication Crafts over others?High ratingsPricing fit our budgetGood value for costCompany values alignedHow many teammates from Communication Crafts were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Guide On-BoardingCustomer On-BoardingGuide Personal Profile ManagementGuide Professional Profile ManagementBooking a Guide **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?On-Time deliveryPost Go-Live, there were very few blocker/critical issueReal-time support from the team post go-livePositive feedback from both partners and customersDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project was delivered on-time without any delayThere were surely some enhancements found during project execution compare to SoW agreed, but the team understood the criticality of our needs and helped in their delivery.Weekly governance call and Agile methodolgy were of great help for smooth delivery What was your primary form of communication with Communication Crafts?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Capacity to deliver turn key project from app design, creative design, app + software development, testing, deployment on AWS and post go-live supportAre there any areas for improvement or something Communication Crafts could have done differently?Nothing significant as of now --- ## Portfolio & Awards ### ParcelDirect - Improved business efficiency Digital Solutions We Provided Mobile App for Android Mobile App for iOS E-commerce Web Portal The Challenge ParcelDirect wanted the iOS & Android app and the e-commerce web portal in a very short time. The app needed to support a system for locating manifests and consignments easily. The app needed to integrate third-party tracking APIs and a secure payment gateway system. GPS functionality integration for real-time updates. A great UI design to simplify trucker reporting( delivery details, consignment receipt, loss of consignments, and more) The Solutions Low cost, safe and secure courier services. Users can save up to 80% on their parcel delivery costs. Users can link their online accounts i.e. marketplaces like Magento, Amazon,eBay, to upload and dispatch orders in seconds. Marketplace connectivity links to customers’ website Seller accounts, that can enable quality packing, supplies & delivery. Users can upload the shipment details, get the quote, and tracking of the parcel Technological Approach Bespoke Ecommerce Web Portal Development iOS and Android Mobile App Development for Stores & End Customers API Integrations with leading couriers like FedEx, UPS, DHL, DPD, TNT, GLS Third-party solution integrations and marketplaces’ integration with WooCommerce, Shopify, Magento, eBay and BigCommerce The Results Easy Tracking Users can upload the shipment details, get the quote and get real-time GPS tracking of the parcel. Better user-experience A user-centric interface provided the users with a better and hassle-free journey using the app Cost-efficient Users can save up to 80% on their parcel delivery costs. Increased Sales A significant rise in business sales was achieved.     ### Enriching overall eLearning experience Digital Solutions We Provided Mobile App for Android Mobile App for iOS Web Platform App   Technology Approach We leveraged the latest technologies like Unity 3D and CakePHP to completely design and develop Think Write’s web application. With an engaging and step-by-step approach, we created 4 modules to enhance the learning process in a fun way. We added elements like adorable animal characters to captivate the learners and develop cognitive awareness. Then we implemented guided association methods to effectively teach letter formations, words, and sounds. Interactive and modern game-based learning and gamification techniques like puzzles, memory games, and matching games were also included to provide an appealing and fascinating learning experience. Industry Solutions A unified framework that has been built with recognized cognitive strategies embedded at the heart of its foundation, allowing the students to retain information with ease. Data grouping together increases children’s ability to recall linked ideas, reducing the cognitive demands on handwriting. The application shows various kinds of animations that help the kids easily visualize the letters. It provides an interactive and practical way to learn and write on the Whiteboards/Tablet devices on which the application is installed. It also provides different games for the kids, so that they can have a fun time while learning. ### Elite Mobile The Challenge Elite Mobile wanted to create a new eCommerce website as the current one wasn’t getting them the desired business sales. We had to thoroughly understand the complex business structure & web architecture of the existing website. We had to create a new eCommerce website that was scalable and robust enough to efficiently manage all their products and user traffic. The Solutions E-commerce platform to purchase mobiles and accessories in the UK. Dealer login and reward features. Dealers’ credit is updated based on monthly sim activation. Dealers can use their credit to place orders from the platform. Technological Approach Centralized system to manage stock and pricing of products. Advanced reports and dashboard for better analytics. Development of Reward Program The Results Better user-experience A user-centric interface provided the users with a better and hassle-free journey using the eCommerce site. Increased Sales A significant rise in business sales was achieved with a responsive and SEO-friendly website. Better data management Scalable, secure & responsive web design architecture made it easy for them to manage all their products and other crucial data. Improved Business Efficiency With advanced analytical tools integrated, we improved their data collection- enabling them to make better business decisions. ### Streamlining and improving business processes The Challenge Metro Pharm needed a custom inventory management system to centralize vendor and seller warehouse processes. They needed efficient data management to receive real-time updates about their inventory. So that they can notify the supplier through the system to update the warehouse stock when needed. They needed to manage third-party customer orders as well.   The Solutions Created a custom bespoke warehouse and inventory management system that adheres to all their business needs. Links the Amazon vendor central & seller central order to the warehouse process flow. The system allows loading of vendor central & seller central data and allocates the product against the required quantity. Users can now manage third-party orders easily. The warehouse team can keep an eye on their inventory and notify the supplier PO through the system to update the warehouse stock.   Technological Approach Integration with Amazon Vendor & Seller Central. Analyzed raw data provided by the client and created a systematic workflow. Expert consulting on tech stack and database to use. Complete development of a secure and scalable system along with the migration of existing data to the system. Ongoing tech support and maintenance to keep their system up to date with the current market. The Results Cut costs and Increased Profits Better Customer Service Manual workload decreased Improved data visibility Eliminated inventory stock issues Enhanced business productivity ### Advertising Video Production for NutriMixology NutriMixology needed advertising to reach women who were experiencing hair damage from excessive treatment in salons. Communication Crafts positioned them in a niche market due to their groundbreaking product. For the advertisement, the team made a quirky film that contains current trends and eye-catching visuals while explaining the damage to hair from excessive treatment. The result was a masterful video that can be seen here.  ### Xclusive Yachts - Marketing Collaterals The Challenge Design and develop marketing collaterals and point of sale units for Xclusive Yachts which they would produce in collaboration with Dubai’s premium Yacht service. Sustained by their reputation and effectiveness with existing brand partners, Xclusive was lacking a unique and memorable brand system needed to compete with, and stand out from, emerging competitors. The Innovation Changing all the designs and POS done in the past to more niche and straighforward design to keep the premuimness of the brand. Tailor-made creative solutions. Created new templates for the basic artworks, wherein saving more time. Many of Xclusive’s competitors use muted colors and complex graphics, but our simple and straightforward design language utilizes a bright palette and bold logo mark, achieving a far more powerful impression. The Outcome Quality time saved on discussions and approvals. The overall operations was smooth as it was clear to the client and the design team on what need to be done for each design delivered. A lot of time was saved in alteration as almost all designs were pre-approved at the initial stage. The client & the design team focussed more on their core skills and delivering rather than staying in grey areas. ### ParcelDirect - Website The Challenge ParcelDirect is an Irish parcel delivery comparison website which provides world class courier service option. Website is working based on third party courier APIs like FedEx, UPS, DHL, GLS, Transland & TNT. The platform was build for desktop, tablets, smartphones which would enable the users to use it where every they are. The Innovation Each development team (Design, Mobile & Technology) contributes their 100% efforts to make Website & Application top-notch Irish Company. The single application works for Stores and Users to make parcel delivery easy. The Outcome User can choose cheapest courier service from multiple options and track their parcel. User can upload and dispatch multiple orders in seconds with great tools that link directly to website and seller accounts. User can send a parcel, pallet or document within Ireland and to over 200 countries worldwide. User can add money into their e-wallet to make payment procedure easy during placing an order. Business user can manage their child accounts and also check sales. In Application, Store user can play with different options like Parcel Collection, Courier Drop Off, Parcel Drop Off, Click & Collect to handle parcel delivery. Store user can also create pickup request for any courier. Wardrobe user have integrated ParcelDirect API to place courier order. ### Project with Webboutiques The Challenge Creating an eCommerce website that resonates well with its users. Creating CMS solutions to manage their content easily and efficiently. Creating content and a great UI/UX design that simplifies the user journey and enables them to quickly find what they are looking for. The Solutions We provided design consultation with a draft of templates, from which they chose the design idea. After choosing a template, we worked with Web Boutiques on website implementation. Our implementation team worked closely with the client to make the content, layout, and flow of the website. Once the website was ready, users were able to use the CMS or eCommerce portal. Created SEO-friendly website solutions that helped them rank better on SERPs. Optimized webpage loading speeds for a seamless user experience. Technological Approach Developed E-commerce and CMS websites using core products. Developed new value-adding modules for core CMS products for the client. The Results Better user-experience A user-centric interface provided the users with a better and hassle-free journey using the eCommerce site. Increased Sales Significant rise in their number of clients through a responsive, and SEO-friendly eCommerce site. Better data management Scalable, secure, responsive web design & custom CMS solutions made it easy for them to manage all their products’ data.   ### Video Production for GITEX   GITEX Technology Week in 2014 featured the introduction of a new mobile app to give users a more immersive experience while attending the event. They hired Communication Crafts to create the introduction video for the app. The outcome was a quick one-minute video that outlined all of the app’s features with attention-grabbing and smart visuals.   ### Innovative online PE Lesson & Curriculum platform Succeedin offers a product that Primary Schools can use to help build their sustainable PE legacy, giving an effective solution and making an impact for which the PE & Sports Premium was intended for and then can be demonstrated to Ofsted when next inspected. The Challenge To develop an innovative online PE Lesson & Curriculum platform planning which allows teachers lead and facilitate lessons for a UK based company “Succeedin” The platform was to be built for desktop, tablets, smartphones, interactive whiteboards which would enable the teachers to use it where ever they are. The Innovation Design + Mobile + Technology teams worked together as a single team to ensure the PIXCEL PERFECT timely outputs. The single application works for all the different sections of the school Primary, Secondary, Higher Educations, Coaching institutions. ### Revamped their cloud-based product Digital Solutions We Provided Custom Cloud-Based Product Product Development The Challenge Upgrade their existing eCommerce site to keep up with the latest trends and technologies. Improve their customers’ experience by creating new solutions for their products. The Solutions Created a marketing planning and management platform for enterprises. Cloud-based platform. A suite of applications that enables FMCGs, retailers, and agencies to efficiently plan, manage and evaluate the increasingly complex go-to-market campaigns. Technological Approach Product Upgrade and tech support. Custom UI/UX solutions. Innovative solutions to meet clients’ custom needs. The Results Their customers got what they wanted With our cloud web solutions, BASE Technologies’ clients maximized their media revenue with their customers. Increased their business sales Created custom cloud-based solutions that helped them increase their clients and hence their business profits. Enhanced user-experience Revamped UI/UX design allowed their clients to easily find what they need.     ### Branding, marketing , Ecommerce and App Design The Challenge Design and develop marketing collaterals and point of sale units for Elite, which they would produce in collaboration with UK’s big brands in Telecom sector. With too many limitations and very little space for Elite Mobile in the design, the challenge was to achieve a high brand recall and make its presence felt. The Innovation Collected all the creative material which included designs and POS used in earlier campaigns for understanding of brand Created new templates to fix where & how for Elite Mobile brand in the overall design artwork Created new templates for the new upcoming campaigns The Outcome Our innovative approach helped us save lot of time in communication to end client since we had good understanding of brand and marketing collaterals.The overall operations were smooth as it was clear to the client and the design team on what was needed to be done for each campaign delivered. A lot of time was saved in alteration as almost all designs (templates) were pre-approved The client & the design team focused more on their core skills & expertise instead of reinventing the wheels. ### Video Content Strategy & User-friendly App The Challenge Bible Force is the most powerful product as per their publisher; however, they wanted to educate their customers through as many digital mediums as possible. They were looking for a company that can address all their digital needs by creating a unique digital transformation strategy to help them increase sales and awareness about the product. The Solutions We created a complete video content strategy for BibleForce and brought all their characters to life with our animated videos. Along with emphasizing the key stories of the book in the most intriguing way, we were able to easily provide uniqueness to their customers. We also created an intuitive and user-friendly mobile app that allowed their users to easily consume the content in the comic with different audio clips that were added for all important stories. This app was free for all the customers, creating a unique proposition for readers to buy more and more books. The Result Communication Crafts has proved to be a one-stop solution for all their digital needs, helping them take their business to the next level. And thus enabling them to gain higher revenues with our custom digital solutions. ### Dovetail Mobile Application The main objective for the proposed project is to build a robust, best in class event   management technology platform for Client for their Fortune 500 Clients. The current platform has got technology limitations and it’s a third party solution so client wants remove the dependency of the current solution. “Deliver best in class mobile and social technologies and services to Fortune 500 clients ### Project with NVee The Challenge To design and develop brand collaterals for NVee e-Cigarettes in the UK, in compliance with the government rules and regulations for products containing Nicotine. The Solutions This platform enables users to buy Vaping products online. Retailers can log in to the system, select their stand type and place bulk orders of e-liquids very easily from a single page. Order subscription facility. Cross-platform admin panel to manage multiple websites data from one single admin area. Multi-domain / Multilingual websites to expand business in other parts of Europe.   Bespoke eCommerce and Marketing Approach Branding & Marketing Collaterals. Selected a creative & mixed media marketing strategy to increase overall brand awareness & promote NVee products. Designing and Development of eCommerce Portal. Development of Multilingual and Multi-Country websites for the same brand. Print media was used to do in-store branding for an engaging brand experience for consumers. The Results Better user-experience A user-centric interface provided the users with a better and hassle-free journey using the site. Better Sales A significant rise in business sales was achieved with a responsive, and user-friendly B2B website. Better engagement Branding solutions helped tremendously to interact with the crowd and build a special community group for the brand. Improved Business Efficiency Full compliance with government regulations for branding solutions, smoothened overall business operations. ### Empresaria Leaders Conference 2015 Year after year, we make a video for our esteemed client Empresaria Group that they play at their annual conference. This year the theme was 'Grow Global' and hence we made this video with four major sections - MEET, SHARE, LEARN and GROW. ### Provogue Provogue Apps provides a complete hassle-free experience with options of paying through Cash on Delivery, Debit Card, Credit Card and Net Banking processed through secure and trusted payment gateways. Now shop for the latest in fashion in Men Shirts, T-shirts, Polos, Denims, Trousers & Chinos, Shorts, Innerwear and Accessories. Get the best online fashion shopping experience every time, this is our promise. ### Swiftcloud Mobile Application A revolutionary new App that allows customers to connect with key suppliers on a single platform, enabling customers to check stock availability, barcode scan, place orders, receive special promotions and discounts, check potential delivery dates, and other vital communications, using smartphones or tablets. ### Project with Bopster The Challenge Needed to create a customer-centric E-commerce website that delights the users and enables them to find what they are looking for quickly. We also needed to make the site SEO-friendly to increase its online visibility on search engines. The Solutions Created a user-friendly and SEO-friendly B2B E-commerce site that was designed specifically to keep their target audience in priority. Technological Approach Bespoke E-commerce development. Migration from Magento 1 to Magento 2. Migration of data to new Magento 2 Portal. The Results Increased business sales Better customer service Better user experience Better brand recognition SEO friendly website Increased daily site traffic ### Mercedes-Benz Parramatta Driving across town or across the country, Mercedes-Benz Roadside Assistance lets you travel with confidence and peace of mind. Designed exclusively for Mercedes-Benz owners, Mercedes-Benz Roadside Assistance offers 24-hour emergency roadside service.   The Mercedes-Benz Roadside Assistance app has been designed to make requesting assistance faster, more accurate, and convenient.. ### Newspaper Licensing Ireland (NLI) A smart info-graphic video about NLI meant to spread awareness. Newspaper Licensing Ireland (NLI) is a simple, cost-effective licensing system that works on behalf of Irish publishers by issuing licences that allow companies to legally copy, share and use content. With a licence from NLI, you can copy or re-use articles from newspaper and websites legally. ### Project with Mercedes Benz ### Project with Original BTC ### Project with Baraja ### Project with Kore Studio ### Project with Dhamecha ### Project with Succeedin Digital Solutions We Provided eLearning Android Mobile App eLearning iOS Mobile App eLearning Website Platform The Challenge Succeedin wanted an innovative digital platform that allowed schools and other sports facilities to conduct PE lessons and facilitate PE curriculum online. But also the platform should keep track of all the PE data that can be accessed easily. The platform was to be built for desktops, tablets, smartphones, and interactive whiteboards that would enable the teachers to easily use it in all ways possible. The Solutions We created the perfect innovative solutions for their mobile app & web platform that gave life to their learning platform. Significant increase in schools and students using the digital platform. Document management to share the documents amongst School/Organisations/PE users PE learning can now be done through graphical lesson content. Pupil assessment, Progression tracking- all at one place. Coaches, School admin, and Teachers can create the Graphical lesson content by using the simple Drag and Drop feature on the Pitch screen. The Results Great user experience A user interface that delights the user and makes them want to keep using the platform. Reduced PE costs for schools Additional hiring of specialists and trainers is not required since all essential PE resources are available on the app. Better learning Easy access to learning resources & good video content enhances the personal development of users. Secure access Secure centralized storage and distribution of planning, delivery, and other necessary information. Significant time saved Users can simply browse through online content on the app & create a custom timetable that enables them to plan out their learning quickly. Easy content creation for teachers Coaches, School admin, and Teachers can create Graphical lesson content by using the Drag and Drop feature on the Pitch screen ### Industry Recognitions - Top Corporate Video Production in Ahmedabad - Top 10 Mobile App Development Companies In Ahmedab - Top 8 Digital Marketing Agencies in Ahmedabad - No Sir No Madam Interview - Digital-first is the new marketing mantra ## Key Clients - NutriMixology ## Packages ## Locations (3) ### Lewes, DE (Headquarters) - 16192 Coastal Highway - Lewes, DE 19958 - United States - 2 - 5 employees - Phone: +1 213-344-2600 ### Hampshire, England - Leeward, 24 Montserrat Road, Lee on the Solent - Hampshire PO13 9LT - England - 2 - 5 employees - Phone: +44 207-097-3528 ### Ahmedabad, India - 705, Times Square Grand, Sindhu Bhavan Road, Thaltej - Ahmedabad 380059 - India - 151 - 200 employees - Phone: +917862839964 ## Connections - NILESH TRIVEDI (Atul Auto Ltd.) - Nilesh Patel (Concord Biotech Limited) - RAJDEEP SAGATHIYA (SMART LABORATORIES PRIVATE LIMITED) ## Contact Communication Crafts [Send a message](https://clutch.co/profile/communication-crafts)