THE TEAM NEXT DOOR!

Meet Communication Crafts- The team next door!

Established in 2005, Communication Crafts caters to an enviable list of clients across domains and geographies. Our services portfolio spans across arenas as diverse as Films, Design, Branding, E-commerce, Social Media, Web Development, Software, Mobile Apps, Online Marketing and 3D Architectural walkthroughs.

Here’s why our clients love us- We follow transparent work practices and provide cost-effective solutions that are very to-the-point. We have a client-centric work model that puts client needs right at the top.

The work culture at Communication Crafts is lively and lithe. We love what we do, and maybe, that’s the reason we do it so well! CC’s as an exciting place to work at- for innovative, passionate, focused talent and energetic people wanting to grow at a fast pace.

Key Strengths

• A potent mix of innovation + technology

• Young and passionate team with diverse capabilities

• End-to-end solutions under one roof

• Quick response and very less turn-around time

• Always just a phone call away!

Specialties

Technology Products Development, IT and Software Solutions, E-Commerce Services, Mobile Application Development, Creative & Technology Resources, Video & Multimedia Productions, Cloud Ready Web Apps, IOT Based Solutions

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2005
Show all +
Ahmedabad, India
headquarters
other locations
  • Leeward, 24 Montserrat Road,
    Hampshire PO13 9LT
    United Kingdom

Portfolio

Key clients: 

NutriMixology, Mercedes-Benz, Xclusive Yachts

Advertising Video Production for NutriMixology

NutriMixology needed advertising to reach women who were experiencing hair damage from excessive treatment in salons. Communication Crafts positioned them in a niche market due to their groundbreaking product. For the advertisement, the team made a quirky film that contains current trends and eye-catching visuals while explaining the damage to hair from excessive treatment. The result was a masterful video that can be seen

here. 
Xclusive Yachts - Dubai's premium 5 star Yacht Service - Marketing Collaterals Image

Xclusive Yachts - Dubai's premium 5 star Yacht Service - Marketing Collaterals

The Challenge

Design and develop marketing collaterals and point of sale units for Xclusive Yachts which they would produce in collaboration with Dubai’s premium Yacht service. Sustained by their reputation and effectiveness with existing brand partners, Xclusive was lacking a unique and memorable brand system needed to compete with, and stand out from, emerging competitors.

The

Innovation

Changing all the designs and POS done in the past to more niche and straighforward design to keep the premuimness of the brand.

Tailor-made creative solutions.

Created new templates for the basic artworks, wherein saving more time.

Many of Xclusive’s competitors use muted colors and complex graphics, but our simple and straightforward design language utilizes a bright palette and bold logo mark, achieving a far more powerful impression.

The Outcome

Quality time saved on discussions and approvals.

The overall operations was smooth as it was clear to the client and the design team on what need to be done for each design delivered.

A lot of time was saved in alteration as almost all designs were pre-approved at the initial stage.

The client & the design team focussed more on their core skills and delivering rather than staying in grey areas.

ParcelDirect - Website  Image

ParcelDirect - Website

The Challenge

ParcelDirect is an Irish parcel delivery comparison website which provides world class courier service option.
Website is working based on third party courier APIs like FedEx, UPS, DHL, GLS, Transland & TNT.
The platform was build for desktop, tablets, smartphones which would enable the users to use it where every they are.

The

Innovation

Each development team (Design, Mobile & Technology) contributes their 100% efforts to make Website & Application top-notch Irish Company.

The single application works for Stores and Users to make parcel delivery easy.

The Outcome

User can choose cheapest courier service from multiple options and track their parcel.
User can upload and dispatch multiple orders in seconds with great tools that link directly to website and seller accounts.
User can send a parcel, pallet or document within Ireland and to over 200 countries worldwide.
User can add money into their e-wallet to make payment procedure easy during placing an order.
Business user can manage their child accounts and also check sales.
In Application, Store user can play with different options like Parcel Collection, Courier Drop Off, Parcel Drop Off, Click & Collect to handle parcel delivery.
Store user can also create pickup request for any courier.
Wardrobe user have integrated ParcelDirect API to place courier order.

Video Production for GITEX

 

GITEX Technology Week in 2014 featured the introduction of a new mobile app to give users a more immersive experience while attending the event. They hired Communication Crafts to create the introduction video for the app. The outcome was a quick one-minute video that outlined all of the app’s features with attention-grabbing and smart visuals.  

Succeedin - An Innovative online PE Lesson & Curriculum platform for Schools Image

Succeedin - An Innovative online PE Lesson & Curriculum platform for Schools

Succeedin offers a product that Primary Schools can use to help build their sustainable PE legacy, giving an effective solution and making an impact for which the PE & Sports Premium was intended for and then can be demonstrated to Ofsted when next inspected.

The Challenge

To develop an innovative online PE Lesson & Curriculum platform planning which allows teachers lead and facilitate

lessons for a UK based company “Succeedin” The platform was to be built for desktop, tablets, smartphones, interactive whiteboards which would enable the teachers to use it where ever they are.

The Innovation

Design + Mobile + Technology teams worked together as a single team to ensure the PIXCEL PERFECT timely outputs.

The single application works for all the different sections of the school Primary, Secondary, Higher Educations, Coaching institutions.

The Elite Mobile - Branding, marketing , Ecommerce and App Design Image

The Elite Mobile - Branding, marketing , Ecommerce and App Design

The Challenge

Design and develop marketing collaterals and point of sale units for Elite, which they would produce in collaboration with UK’s big brands in Telecom sector. With too many limitations and very little space for Elite Mobile in the design, the challenge was to achieve a high brand recall and make its presence felt.

The Innovation

Collected all the creative

material which included designs and POS used in earlier campaigns for understanding of brand

Created new templates to fix where & how for Elite Mobile brand in the overall design artwork

Created new templates for the new upcoming campaigns

The Outcome

Our innovative approach helped us save lot of time in communication to end client since we had good understanding of brand and marketing collaterals.The overall operations were smooth as it was clear to the client and the design team on what was needed to be done for each campaign delivered.

A lot of time was saved in alteration as almost all designs (templates) were pre-approved

The client & the design team focused more on their core skills & expertise instead of reinventing the wheels.

Dovetail Mobile Application Image

Dovetail Mobile Application

The main objective for the proposed project is to build a robust, best in class event

 

management technology platform for Client for their Fortune 500 Clients. The current platform has got technology limitations and it’s a third party solution so client wants remove the dependency of the current solution. “Deliver best in class mobile and social technologies and services to Fortune 500 clients

Empresaria Leaders Conference 2015

Year after year, we make a video for our esteemed client Empresaria Group that they play at their annual conference. This year the theme was 'Grow Global' and hence we made this video with four major sections - MEET, SHARE, LEARN and GROW.

Provogue Image

Provogue

Provogue Apps provides a complete hassle-free experience with options of paying through Cash on Delivery, Debit Card, Credit Card and Net Banking processed through secure and trusted payment gateways. Now shop for the latest in fashion in Men Shirts, T-shirts, Polos, Denims, Trousers & Chinos, Shorts, Innerwear and Accessories. Get the best online fashion shopping experience every time, this is our promise.

Swiftcloud Mobile Application Image

Swiftcloud Mobile Application

A revolutionary new App that allows customers to connect with key suppliers on a single platform, enabling customers to check stock availability, barcode scan, place orders, receive special promotions and discounts, check potential delivery dates, and other vital communications, using smartphones or tablets.

Mercedes-Benz Parramatta Image

Mercedes-Benz Parramatta

Driving across town or across the country, Mercedes-Benz Roadside Assistance lets you travel with confidence and peace of mind. Designed exclusively for Mercedes-Benz owners, Mercedes-Benz Roadside Assistance offers 24-hour emergency roadside service.

 

The Mercedes-Benz Roadside Assistance app has been designed to make requesting assistance faster, more accurate, and convenient..

NLI

NLI

Newspaper Licensing Ireland (NLI)

A smart info-graphic video about NLI meant to spread awareness. Newspaper Licensing Ireland (NLI) is a simple, cost-effective licensing system that works on behalf of Irish publishers by issuing licences that allow companies to legally copy, share and use content. With a licence from NLI, you can copy or re-use articles from newspaper and websites legally.

Reviews

Sort by

Lifestyle Video for Real Estate Company

“They were given two weeks but they came back in just a week.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2020 - Mar. 2020
Project summary: 

Communication Crafts created a lifestyle video for a real estate development company.

The Reviewer
 
1-10 Employees
 
Australia
Jess Singh
CEO, Pi Real Estate
 
Verified
The Review
Feedback summary: 

Communication Craft’s work met all expectations. The team finished the project ahead of time and accommodated changes upon request. Customers can expect an organized team that gets the job done.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a real-estate development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We hired them to create a lifestyle video.

SOLUTION

What was the scope of their involvement?

We tasked them with coming with a lifestyle video. We gave them a brief and a timeline of two weeks. They collected what we provided, purchased other lifestyle videos, and edited them for us.

What is the team composition?

We worked with three people from their team, including a creative director.

How did you come to work with Communication Crafts?

I put out an RFP to a couple of companies and chose them.

How much have you invested with them?    

We’ve invested $6,000.

What is the status of this engagement?

Our work took place in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was impressed. I would definitely recommend them.

How did Communication Crafts perform from a project management standpoint?

They were given two weeks but they came back in just a week. We communicated on WhatsApp.

What did you find most impressive about them?

 We were only allowed two changes, and they accommodated much more than that.

Are there any areas they could improve?

No, we were pretty happy.

Do you have any advice for potential customers?

They’re an organized company, so you need to know what you want to achieve with them beforehand.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Video Production & Dev for Global Publishing Company

The level of detail they give you is second to none.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

Communication Crafts delivered animated videos that bring a publisher’s graphic novel to life. Since then, the team has been responsible for developing as well as managing the client’s website and apps.

The Reviewer
 
Australia
Wayne McKay
Managing Director, International Publishing Services
 
Verified
The Review
Feedback summary: 

Communication Crafts produced stellar videos that have elicited great reactions from viewers. In addition, they’re quick to deliver the necessary adjustments and are great communicators overall. The team has secured an ongoing relationship through their timely, high-quality deliveries.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director for International Publishing Services, a global publisher and packaging specialist.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We’ve had a couple of projects, but we initially engaged them to produce videos for one of our publishing lines.

SOLUTION

What was the scope of their involvement?

One of our books is a graphic novel, and they were first responsible for taking the books’ images and converting them into a motion video. We outlined what we wanted in broad strokes, and they came back to us with a detailed plan. They executed these videos well, so we decided to take them up for other projects, in addition to some more animated episodes.

They’ve also gone on to develop and manage our website and apps. Our previous developer had done a botched job of constructing our website, and they fixed it for us. They reengineered the iOS and web app from the ground up. The apps and website had a connected backend, so they had to navigate that in their reconstruction of them.

What is the team composition?

We worked with around 6­–7 people.

How did you come to work with Communication Crafts?

We came across them when we were exhibiting at the London Book Fair. They approached us and introduced themselves as a service provider within the graphic video realm. They were recommended to us at a later time, and upon interviewing, they seemed very professional. We saw their impressive portfolio and decided to go with them.

How much have you invested with them?

We’ve spent somewhere around $65,000.

What is the status of this engagement?

We began in August 2019 and the relationship is ongoing, as they’ve continued to take on more projects with us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve always been more than satisfied with the final product. On the rare occasion that there is something we’d like to change, they change it immediately so we never have to ask them twice.   Reactions to the videos have been brilliant.

How did Communication Crafts perform from a project management standpoint?

They do excellently. They always create a date-driven project plan that has clarified deliverables and timelines. They’ll tell us exactly what they need and when it’ll be ready. They’re absolutely spot-on with planning, which we appreciate. We communicate mostly through email and over the phone.

What did you find most impressive about them?

Their communication skills are excellent. The level of detail they give you is second to none.

Are there any areas they could improve?

No, not from my perspective. I’m extremely happy with them.

Do you have any advice for potential customers?

They’re a reliable partner that’s able to provide the value that you’re looking for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Animation for Video Marketing Company

"They’ll listen and study what we want them to do, and a lot of magic comes out..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Ongoing
Project summary: 

Communication Crafts provides design and animation services. Depending on the project, they’re involved with the entire process, including creative development.

The Reviewer
 
2-10 Employees
 
London, United Kingdom
Creative Director, Two Fresh
 
Verified
The Review
Feedback summary: 

Internal stakeholders praise Communication Crafts for their project management and credit them with driving increased business. They feature both top-level communication and creative skills, making them an ideal partner for long-term relationships. Customers can expect a hard-working partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the creative director at Two Fresh. We run a video marketing company and look after clients that are small, medium, and large in terms of providing video production services and digital marketing services. What we do is very video-focused.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

Animation is quite a complicated area in terms of creating it. We needed a good partner to execute our vision.

SOLUTION

What was the scope of their involvement?

Communication Crafts are excellent and have been supporting us with design and animation services for a couple of years now. They are really strong at what they do. We look after a lot of the pre-production side of things and will provide them with examples of what we’re looking for. Sometimes we lean on them to come up with creative ideas as well. It’s a collaboration back and forth between us to get to the end result.

A lot of the work is shorter films, but they’ve also done longer projects for us. Our longest animation was 20 minutes long for an oil rig company, but we split it into three videos to make it more digestible for viewers.

What is the team composition?

I’m mainly in constant contact with two people.

How did you come to work with Communication Crafts?

I think my business partner was networking and met the owner of the company. We’ve always used lots of animation partners but sometimes it is hard to find one that is great at what they do and great with communication, as well as cost-effectiveness. Communication Crafts ticked all the boxes in terms of ease of use, creativity, and good value; they’re just a good company to partner with.

How much have you invested in them?

We’ve spent between $35,000–$40,000

What is the status of this engagement?

We began working with them in November 2018, and the work is still ongoing. We have constantly been doing projects throughout this time. They are working on two different animations at the moment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They get our vision, and our clients are very happy with the work we’re producing for them, which is a combination of the work Communication Crafts does and the way we manage the projects. Communication Crafts are like an extended part of our production team. We constantly get good feedback and it helps us win more work as well.

How did Communication Crafts perform from a project management standpoint?

They are very good from a project management point of view. We get weekly updates about what they are doing and have a weekly phone call which they are often chasing me for because I know I can trust them with things. We also have a weekly Skype call, and once a year their boss will come over and we go out for dinner together. I never have any worries about project management with them.

What did you find most impressive about them?

One of the distinguishing parts of their service is that they are very good communication-wise and have creative skill sets to match it; they don’t just talk the talk. They aren’t just yes people but will challenge me if they think that what we are saying doesn’t sound right or isn’t a good idea. They’ll listen and study what we want them to do, and a lot of magic comes out of that way of working.

Are there any areas they could improve?

I like things fast, so producing things a bit quicker may be one of the factors in any service, but I wouldn’t say they’re really slow or anything like that. I am generally satisfied, to be honest.

Do you have any advice for potential customers?

I wouldn’t hesitate to work with them. They are good people and a good company. They are very easy to work with. I would say not to be too rigid with how you want things to be done. Adapt around them and things can work out quite nicely.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cloud Based App Dev for Engineering Software Company

“They’re always very responsive and helpful when we’re dealing with any issues.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2018 - Ongoing
Project summary: 

Communication Crafts have provided a .NET developer to work with an engineering software company. They turned designs into a full-scale cloud-based web application and continue to provide support.

The Reviewer
 
11-50 Employees
 
Sydney, Australia
Technical Director, Engineering Software Company
 
Verified
The Review
Feedback summary: 

The application was successfully launched within a year of its original development and has performed well so far. The Communication Crafts team is responsive and delivers high-quality code at a reasonable price that allows their client to focus on the other aspects of their business.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a small engineering software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We were trying to build a web application and needed a development team to help us do that.

SOLUTION

What was the scope of their involvement?

The application we built is cloud-enabled, so we are working with .NET technology. Their developer helped us to turn our business plan into a working application from the ground up and is continuing to support its operation.

What is the team composition?

We work directly with one .NET developer from their team.

How did you come to work with Communication Crafts?

I originally engaged with a consultant to find the best solution for my development needs. He suggested using an out-of-house team and connected me to them.

What is the status of this engagement?

We started the project in March 2018 and are continuing to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The application was rolled out at the end of 2018 and has been successful so far. Communication Crafts has worked very well with our team over the course of the project so far. They are hardworking and provide really top-level work, but more than that they bring an excellent attitude to the job every day.

How did Communication Crafts perform from a project management standpoint?

I communicate directly with the developer, so project management has been relatively simple. They’re always very responsive and helpful when we’re dealing with any issues. It makes my job a lot less stressful in that regard.

What did you find most impressive about them?

They provide really good work at an even better price point, which was really important to us. Having that reliability at a price you can afford is pretty rare.

Are there any areas they could improve?

Their management could probably take a little more interest in the actual product outcomes rather than just the completion of the work. More regular catch-ups could help with that.

Do you have any advice for potential customers?

Have very detailed specifications, including the technology you want to use and what budget you have to do it, before you begin the engagement.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Video Production for Security Solutions Firm

"The people at Communication Crafts were very organized and kept me updated on the progress of the project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Oct. - Nov. 2019
Project summary: 

Communication Crafts are filming, editing, and producing four product explainer videos. Their team processed scripts and storyboards for the videos, to help convey highly technical concepts to the public. 

The Reviewer
 
11-50 Employees
 
Singapore
Giorgia Somma
Business Development Manager, Blu5 Group
 
Verified
The Review
Feedback summary: 

The videos are in production, but Communication Crafts were very good at building a creative product. They effectively conveyed the client's message and context. Their team met all deadlines, managed the project well, and gave solid advice. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a business development manager for Blu5 Group. We’re a company based in Singapore that specializes in security solutions. Our company provides hardware and software security solutions to businesses and government institutions. We manufacture our own chips to best achieve the maximum level of security software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We were releasing a new product and wanted to make some videos about it. 

SOLUTION

What was the scope of their involvement?

This was our first experience with creating videos. We really needed expert support from our supplier because we’d never written scripts ourselves. They created four videos for us. I had a storyboard, but it was too long, so we had to adjust it. We had no experience in doing that; the quote I requested included the script as well. I sent them the storyboard so they could understand what we were talking about.

I sent them additional information on the product. It’s difficult to make up a video on something technical that you’ve never seen before, especially when it comes to security. There was a bit of interaction when conveying the message, but other than that, I relied on them. I didn’t want to interfere too much.

What is the team composition?

Initially, I was in contact with the business developer, and then I was assigned a project manager who was very reactive and responsive. She was getting feedback from me, defining what I wanted and then conveyed the ideas to the developer. I also dealt with the person the project manager reported to. He was the one who officially sent out emails on her behalf.

How did you come to work with Communication Crafts?

I met them at a conference that I attended in London. When I was back home, I sent them an email and they responded very quickly. I had asked for quotes from the suppliers. While Communication Crafts had a slightly higher quote, I didn’t mind. I checked their website and asked them for references.

How much have you invested in them?

We spent €5,800 Euros (approximately $8,479 USD).

What is the status of this engagement?

We worked with them on this project from October–November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The videos are not up and running yet. We’re launching our website, and the videos will be posted there. I appreciated the responsiveness and luckily we had enough material to act quickly as well. Since we already had a sort of storyboard, it was easier for them to understand the product and the message we wanted to convey. They were good.

How did Communication Crafts perform from a project management standpoint?

We had a very tight schedule because I wanted to show the video at an event. I was in contact with the project manager through Skype to discuss the technicalities, and she was excellent.

The people at Communication Crafts were very organized and kept me updated on the progress of the project. They sent me records every Monday, allowing me to know exactly what was going on. They would get in touch if there were any issues or if they needed anything, or even if they needed any advice despite the different time zone.

What did you find most impressive about them?

They were better than some European suppliers we worked with. I am happy with my choice. Sometimes it isn’t just a matter of price.

Are there any areas they could improve?

There was a bit of an issue when it came to payment. I don’t know how the banking system works in India, but I don’t think it’s their fault. When you have to provide bank details to your customers, they need to know exactly what information to provide; nothing less, nothing more. If Europe is one of their markets, they need to know how payments are done from Europe to their account. Each country has its own habits, but in Europe, there are regulations which are quite common. Every time we are asked to make a payment, the details are always the same.

Do you have any advice for potential customers?

I have already passed on their contact information to some people I know that might have the need to make videos in the future. Trust them. Although I am very picky and demanding, I really wanted to leave it up to them.

4.0
Overall Score It was very positive.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Whiteboard Application Development for Handwriting Skills

“I always know what is coming up and how things are moving along.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Ongoing
Project summary: 

Communication Crafts developed a Unity-based digital version of an existing cursive handwriting program that uses characters and stories to improve schoolchildren’s handwriting through electronic whiteboards.

The Reviewer
 
1-10 Employees
 
Lightwater, United Kingdom
Shelley Birkett-Eyles
Owner & Director, Hemispheres Think Write
 
Verified
The Review
Feedback summary: 

The program developed by Communication Crafts has satisfied all project requirements and is receiving positive feedback on student engagement and handwriting improvement in the schools where it has been implemented. Their team is flexible and extremely responsive to questions and requests.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and director of a company that produces Hemisphere Think Write, which is a cursive handwriting program for schools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

The program was in paper format, but I was being asked for an interactive whiteboard program from a lot of the educators that I work with, so I reached out to Communication Crafts to help me develop that.

SOLUTION

What was the scope of their involvement?

Basically, I wrote down what I wanted and how I wanted it to look, and they built the program from there. It’s a PC based application that they built in Unity because of the number of illustrations and graphics capability that it requires.

There are characters in the program as well, so I provided them with illustrations and storyboards, and they did all of the animating as well as the front- and backend programming for the project.

What is the team composition?

I have regular communications with about four members of their team. They have a business manager, a finance head, a development lead, and another guy who’s their representative in the UK.

How did you come to work with Communication Crafts?

Their UK representative was at a conference where I was exhibiting, and we started talking about a similar type of program for piano lessons that they had developed, He connected us via Skype, and I decided that they would be a good fit.

How much have you invested with them?

So far, it’s been about £30,000 (approximately $38,500 USD).

What is the status of this engagement?

I started working with them in December 2017, and we are currently in the second phase of the program and moving into the third.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We took videos and followed up with the people who use the program, and they have all said that the children are significantly more engaged in the process of learning to write. They tend to get very attached to the program’s characters, and we have data that shows that handwriting improves for the school as a whole. I am very happy with the results of the project.

How did Communication Crafts perform from a project management standpoint?

They’re very organized and consistently keep to deadlines. If they’re ever not going to make a deadline, they’ll explain why well in advance, and it’s often simply because I asked them to add something else or make a change.

We have a constant interaction where they’ll send me an updated version of the program with something to review, I’ll send it back, and they’ll tell me when they’ll release it. I always know what is coming up and how things are moving along.

What did you find most impressive about them?

Their business manager is incredibly responsive. Even if I sent something at 5 o’clock in the afternoon, I would still get a response by 10 o’clock at night because of the time difference. I never felt that I had to wait for them to come online; the time difference actually worked quite in my favor.

Are there any areas they could improve?

I don’t think so. Beyond some minorly different perceptions between British and Indian English that take a second round to clarify, there is really nothing to improve on the project at all.

Do you have any advice for potential customers?

Just be very specific and literal on your feedback. Leaving room for ambiguity is never a huge problem but can be avoided easily by taking screenshots or making little videos that make your requests even more clear.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Real Estate Connection Platform

"In many ways, Communication Crafts has exceeded my expectations."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Communication Crafts works on the development of a real estate platform that connects buyers, sellers, and estate agents. It’s set to launch by mid-December and has various features for uploading properties.

The Reviewer
 
1-10 Employees
 
Worcester, United Kingdom
Paul Fuller
Owner & Founder, Mutually Yours Limited
 
Verified
The Review
Feedback summary: 

The website works smoothly but requires further fine-tuning as it’s still undergoing development. So far, they’ve been straightforward to work with and go the extra mile in order to make everything clear in layman’s terms. Communication Crafts is also truly vested in their clients’ satisfaction.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of Mutually Yours Limited and we’re a pre-startup real estate company at the moment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

I was looking for someone to help with web development and ended up hiring Communication Crafts for the project.

SOLUTION

What was the scope of their involvement?

Communication Crafts is developing a web platform for me and it is due to be launched in mid-December. It’s a product for the real estate industry and it will connect buyers, sellers, and estate agents together. Effectively, it creates a search platform for properties that haven’t yet officially come onto the property market. The platform allows individual sellers to upload their properties and to test what the level of market interest and price might be.

What is the team composition?

On the planning side, there were two or three people involved in quoting the brief and getting a good idea of what the scope of the project was. In the development phase, there are four or five people. Most of the communication is actually with the development team.

How did you come to work with Communication Crafts?

I really don’t have a lot of tech expertise, so I had the help of a digital marketing consultant who put me in touch with Communication Crafts and wrote the brief for them. We did have two or three other options, but I had the opportunity to meet one of Communication Crafts’ members who was visiting in England. I was able to physically have a conversation and just run through some of my concerns as a non-tech savvy person. They were able to convince me that they were ideal for the job.

How much have you invested in them?

We have spent around $27,000 on their services so far.

What is the status of this engagement?

I began working with them in March 2019, and the collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re testing the website on the consumer side at the moment and there are a few refinements that need to be made, but overall, it’s running smoothly. We aim to do the beta launch in mid-December and I’m confident that the website will be ready by then.

In many ways, Communication Crafts has exceeded my expectations. They probably managed to go beyond the brief we gave them and working with them has been very straightforward. They have bent over backward to help me, especially considering I’m a non-tech person. I can imagine some of the conversations we have had would have been a bit frustrating for them.

How did Communication Crafts perform from a project management standpoint?

We use Skype or email to communicate with the development team. We generally have a call on a weekly basis and they tend to all be there. Management wise, they are quite methodical. Communication Crafts provides an email following the Skype call which specifies what we discussed and the next things they will be working on. It’s very straightforward from that point of view.

What did you find most impressive about them?

Communication Crafts is very helpful and genuinely wants to do a good job. If their client isn’t pleased with what they’re producing, they aren’t pleased. From a non-technical aspect, I also found it quite surprising how they managed to create on the website the ideas that I had in my head. I find it quite difficult to talk in technical terms that describe exactly what I want.

Are there any areas they could improve?

There’s always a possibility of miscommunication across national boundaries. Indian companies tend to take things a little more literally than you might actually mean, so clients have to be careful with how they communicate in order to avoid problems. We’ve experienced some minor issues like this. For example, we wanted to create a pop-up guide that displays how the website works to the customer, and that was taken quite literally.

They came back to us with almost a step-by-step guide illustrating which lines to fill and so on. I was actually thinking of a page where we would describe what the icons mean and where the user needs to go to see the results.

Do you have any advice for potential customers?

They are very practiced in the process they have, and I think it works very well. I don’t necessarily see any issues in anything where they need to drastically improve.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Optimizing & Integrating Video Player for Media App

“They celebrate the long term rather than the quick win.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jul. - Sept. 2019
Project summary: 

Communication Crafts provided Native Android and iOS development for an online alternative media provider. They focused on integrating a video player into the backend infrastructure of the overall product.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Tom Shrager
CEO, Air Rewards TV
 
Verified
The Review
Feedback summary: 

Communication Crafts delivered above and beyond the expectations of their client, not only completing the main objective on schedule but continuing to be engaged and improve the product after the project. Their team is committed to developing mutually beneficial, long-term relationships.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company is Air Rewards TV and my position is the CEO. We are a social impact business that allows individual content creators to earn money from views on their content that they might not be able to get money from on more traditional platforms like YouTube, Facebook, or Instagram.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We had already developed about 75% of our iOS and Android application but needed to tidy up and make some small adjustments, like integrating our new video player and writing a bit more of the app backend in Native programming languages.

SOLUTION

What was the scope of their involvement?

We’d made all of the infrastructure, but we had to develop our core video player separately from all of that, so the main thing Communication Crafts was involved in was integrating those sides of the product. Essentially, they took out a box with all the tentacles of code joined up to it and put in a new box and reattached all the tentacles.

What is the team composition?

I had direct communication with one of their business executives, their tech lead on my project, and a couple of other more specialized developers working under them.

How did you come to work with Communication Crafts?

I met their team at a trade show in London, and at the time, I was looking for a development team to take over some of the nitty-gritty work from my development team in Poland. They were very proactive in pursuing my business, which impressed me, so I decided to go with them.

How much have you invested with them?

The total investment was about $6,000–$8,000.

What is the status of this engagement?

We worked together on the project from about June–September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The bottom line is that we haven’t had any crashes or fails with the program since they got involved in the project. What they built is stable, and I’m incredibly satisfied with the quality of the work that they’ve delivered.

The other element is that they are completely focused on the business relationship that we are developing rather than on making a quick profit. They performed both research at the beginning and tweaks at the end of the project that they have not charged me at all for, just because they wanted to provide as good a final product as possible.  

How did Communication Crafts perform from a project management standpoint?

The guys at the top are absolutely excellent at keeping you up to date and at being completely transparent and honest, which I really like. I also have direct contact with the head tech guy, who has been available for absolutely every element of the process, even in helping me select the third-party provider that we used to produce the video player.

We had weekly calls during the majority of the development process and were communicating regularly outside of that as well. They were incredibly reliable and are in touch with me even now when I don’t have any work for them to do. As soon as we move on to the next stage of our process, they’ve got the gig because I know I can trust them to do a good job with it.

What did you find most impressive about them?

I just feel like I’m getting real value and I’m being treated like a partner and not a bag of money. I’m not a big business, so I need flexibility, and they give that. They celebrate the long term rather than the quick win.

Their team also understands that there’s a little bit of time and risk they’re going to take on for me to come back, and the ability to do that is based on the mutual respect between us.

Are there any areas they could improve?

I don’t really think there is anything I wish they would do differently.

Do you have any advice for potential customers?

I would just advise people to expect the cultural differences between Indian and UK companies and to be ok with the fact that they will work a little differently from what you might be comfortable with. Start off small and allow them to prove themselves, and they will deliver above and beyond what you are looking for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Precious Metals Trading Company

“Whenever we have questions about anything on the website, they are available and helpful to us.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2018 - Ongoing
Project summary: 

Communication Crafts designed, developed, and manages the website of a gold bullion trading company. They continue to provide updates and troubleshoot on the site when needed.

The Reviewer
 
11-50 Employees
 
Dubai, United Arab Emirates
Singaravel Karuppaiah
Bullion Dealer, Emperesse Buillon LLC
 
Verified
The Review
Feedback summary: 

The development and website support provided by Communication Crafts is high-quality and satisfies all project requirements. Their team is extremely open and communicative, responding promptly to all requests and demonstrating care for their client’s business through their services.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a bullion dealing company, actually, so we deal in physical gold. I am a commodity trader with the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We needed them to develop and manage our website completely.

SOLUTION

What was the scope of their involvement?

They designed and built our website from the ground up, which includes a lot of details about our company and allows customers to view and access our trading platforms. It’s a mostly informational site. If we ever have any issues or updates to make to the site, they handle all of that as well.

What is the team composition?

They have a fairly large team working on our site, but there are three people in particular who we communicate with regularly.

How did you come to work with Communication Crafts?

We have worked with them since before I started working at the company, so I’m not sure what our reasons for hiring them were besides that they are clearly very good at what they do. They have a good reputation.

How much have you invested with them?

We’ve spent around $20,000 so far.

What is the status of this engagement?

The project is current and has been going for about 15 months, since about mid-2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website has satisfied all of our needs as a company. It allows us to continue all of our regular operations while reaching a much wider audience. We have been really impressed with their products and services.

How did Communication Crafts perform from a project management standpoint?

They are extremely responsive to all of our requests. Whenever we have questions about anything on the website, they are available and helpful to us. We usually communicate through email, though in very emergency situations we can reach them over the phone as well. And even though they are based in India, we communicate for the most part in English.

What did you find most impressive about them?

I think the most impressive aspect of their work is their response time. Not just with answering are questions, but they also deal with issues very quickly. If we ever find bugs that need to be resolved, they are able to take care of them right away. We have worked with a few companies before who don’t necessarily give us the same level of attention, so we really appreciate that about Communication Crafts.

Are there any areas they could improve?

We really have nothing to complain about. Everything has gone very smoothly.

Do you have any advice for potential customers?

I would suggest that anyone starting a project like this be very precise about what you want. You can cause a lot of unnecessary difficulties by leaving ambiguities in your project specifications, and your life will be much easier on the whole if you can avoid that.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & App Development for Boutique Ad Agency

"They made my job easy and managed the project expertly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Aug. 2018
Project summary: 

Communication Crafts designed and developed a new company’s application and website. They developed features to help users connect with each other, outside media platforms, and people not yet using the tools.

The Reviewer
 
1-10 Employees
 
Conroe, Texas
Project Manager, Palm Small Business Marketing
 
Verified
The Review
Feedback summary: 

Communication Crafts’ communicative team of designers and developers showcased their flexibility by effortlessly adjusting to the project needs as they grew. Despite a several hour time difference, they met or exceeded all scheduling expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager and creative designer for Palm Small Business Marketing. We’re an ad agency that handles marketing for small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We needed assistance designing and developing an app and website for our client’s brand new company.

SOLUTION

What was the scope of their involvement?

When the project began, we provided Communication Crafts with wireframes and rudimentary design mockups. From there, they provided us with all of the hard coding and backend development. Additionally, they delivered a CMS portal that enables us to view and manage the app and website.

The app and website involve a lot of uploading, downloading, and sharing with different media platforms, so our project required a lot of organizing in terms of labeling, file names, categorizing, and sorting information by folders. Additionally, the website had to support several payment portals and storage levels. Communication Crafts helped us design and develop all of those functions, and they also provided a solution on how to display the remaining storage amount on each user’s account. Each user account could be customized by name and avatar, and you were able to connect with other users—to see their photos and media—or invite friends to use the app and website.

There were a lot of moving parts to the project, and the project continued to morph as we got further into the design stages. Communication Crafts handled every new hurdle or addition effortlessly and seamlessly.

What is the team composition?

We worked with a team of 6–8 developers and designers; however, I had one main point of contact. This person acted as the lead on any need that I had, which made it extremely easy for me to communicate with the team and have my needs or questions taken care of.

How did you come to work with Communication Crafts?

We have worked with Communication Crafts on a smaller website design project in the past. Their efficiency, communication, and technical development skills were impressive, so they were the first choice with this new, larger project.

How much have you invested with them?

We spent approximately $20,000.

What is the status of this engagement?

We began working together in May 2018, and the project is still ongoing. The original product was delivered in August 2018, but since then, we’ve made several updates and changes, and are now tying up the few remaining loose ends.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both ourselves and our client have been extremely pleased with the quality of the app and website. There are a lot of moving parts in developing applications, websites, or payment processing systems. Because of that complexity, and all of the moving parts that our project had, there were a few hiccups; however, they handled everything we presented to them and provided efficient, effective solutions.

How did Communication Crafts perform from a project management standpoint?

Most of our communication was through email, but we did have Skype and conference calls when necessary. They were thorough, quick, helpful, and effective in their communication. They made my job easy and managed the project expertly. They never missed a deadline and exceeded our expectations.

What did you find most impressive about them?

I was very impressed with how quickly they responded to us even with the time difference. They were several hours ahead of us, and always went above and beyond to answer any of our questions, or notify us of any issues.

Are there any areas they could improve?

There’s nothing that comes to mind.

Do you have any advice for potential customers?

Just like with any project, know the scope of your project, and be clear and thorough in your communication. If you spell out the project details, and your expectations, Communication Crafts will rise to the occasion.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer