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THE TEAM NEXT DOOR!

4.9
16 reviews

Meet Communication Crafts- The team next door!

Established in 2005, Communication Crafts caters to an enviable list of clients across domains and geographies. Our services portfolio spans across arenas as diverse as Films, Design, Branding, E-commerce, Social Media, Web Development, Software, Mobile Apps, Online Marketing and 3D Architectural walkthroughs.

Here’s why our clients love us- We follow transparent work practices and provide cost-effective solutions that are very to-the-point. We have a client-centric work model that puts client needs right at the top.

The work culture at Communication Crafts is lively and lithe. We love what we do, and maybe, that’s the reason we do it so well! CC’s as an exciting place to work at- for innovative, passionate, focused talent and energetic people wanting to grow at a fast pace.

Key Strengths

• A potent mix of innovation + technology

• Young and passionate team with diverse capabilities

• End-to-end solutions under one roof

• Quick response and very less turn-around time

• Always just a phone call away!

Specialties

Technology Products Development, IT and Software Solutions, E-Commerce Services, Mobile Application Development, Creative & Technology Resources, Video & Multimedia Productions, Cloud Ready Web Apps, IOT Based Solutions

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$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2005
Show all +
Ahmedabad, India
headquarters
  • 1 Ground Floor, Shitiratna, Nr Radisson Blu Hotel
    Ahmedabad, GJ 380006
    India
    +1 312 212 3563
other locations
  • Leeward, 24 Montserrat Road,
    Hampshire PO13 9LT
    United Kingdom
    +44 02071939641

Portfolio

Key clients: 

Brillare: How to use NutriMixology

The Challenge

The challenge was an unusual one- we wanted to make a film that is quirky, will catch up on the current trend, has eye-pleasing visuals- all this while we explain our TG the damage their hair goes through because of excessive treatment in salon. We wanted to ask them to reverse the hair damage by using NutriMixology.

The Positioning

The spa and hair therapy

…
market is crowded with giants like Lo Real and Wella capturing mindspaces and salon spaces alike. Stylists are loyal to their brands AND to their customers. The need of the hour was a very niche positioning of this ground-breaking treatment in the minds of the stylists. Add to it the fact that Nutrimixology is 3 levels ultra-customized, so the procedures are lengthy and complex; and the normal problem solution approach fails because it solves not one, but every problem of every hair/scalp type.

The Innovation

For the product launch video for NutriMixology, we refused to go regular. We decided to write the script in the form of slam poetry- in a half and half format. For the voice over we tried homemade cookies- three beautiful narrators picked from our team itself. If script was our hero, editing was the show-stealer. The result was a quick film that acts as a sales aid to their reps visiting hair salon chains. It completely gets the stylists’ and the end customers’ buy-in because of the very relatable and contemporary approach.

Read more...
Xclusive Yachts - Dubai's premium 5 star Yacht Service - Marketing Collaterals Image

Xclusive Yachts - Dubai's premium 5 star Yacht Service - Marketing Collaterals

The Challenge

Design and develop marketing collaterals and point of sale units for Xclusive Yachts which they would produce in collaboration with Dubai’s premium Yacht service. Sustained by their reputation and effectiveness with existing brand partners, Xclusive was lacking a unique and memorable brand system needed to compete with, and stand out from, emerging competitors.

The

…
Innovation

Changing all the designs and POS done in the past to more niche and straighforward design to keep the premuimness of the brand.

Tailor-made creative solutions.

Created new templates for the basic artworks, wherein saving more time.

Many of Xclusive’s competitors use muted colors and complex graphics, but our simple and straightforward design language utilizes a bright palette and bold logo mark, achieving a far more powerful impression.

The Outcome

Quality time saved on discussions and approvals.

The overall operations was smooth as it was clear to the client and the design team on what need to be done for each design delivered.

A lot of time was saved in alteration as almost all designs were pre-approved at the initial stage.

The client & the design team focussed more on their core skills and delivering rather than staying in grey areas.

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ParcelDirect - Website Image

ParcelDirect - Website

The Challenge

ParcelDirect is an Irish parcel delivery comparison website which provides world class courier service option.
Website is working based on third party courier APIs like FedEx, UPS, DHL, GLS, Transland & TNT.
The platform was build for desktop, tablets, smartphones which would enable the users to use it where every they are.

The

…
Innovation

Each development team (Design, Mobile & Technology) contributes their 100% efforts to make Website & Application top-notch Irish Company.

The single application works for Stores and Users to make parcel delivery easy.

The Outcome

User can choose cheapest courier service from multiple options and track their parcel.
User can upload and dispatch multiple orders in seconds with great tools that link directly to website and seller accounts.
User can send a parcel, pallet or document within Ireland and to over 200 countries worldwide.
User can add money into their e-wallet to make payment procedure easy during placing an order.
Business user can manage their child accounts and also check sales.
In Application, Store user can play with different options like Parcel Collection, Courier Drop Off, Parcel Drop Off, Click & Collect to handle parcel delivery.
Store user can also create pickup request for any courier.
Wardrobe user have integrated ParcelDirect API to place courier order.

Read more...
Succeedin - An Innovative online PE Lesson & Curriculum platform for Schools Image

Succeedin - An Innovative online PE Lesson & Curriculum platform for Schools

Succeedin offers a product that Primary Schools can use to help build their sustainable PE legacy, giving an effective solution and making an impact for which the PE & Sports Premium was intended for and then can be demonstrated to Ofsted when next inspected.

The Challenge

To develop an innovative online PE Lesson & Curriculum platform planning which allows teachers lead and facilitate

…
lessons for a UK based company “Succeedin” The platform was to be built for desktop, tablets, smartphones, interactive whiteboards which would enable the teachers to use it where ever they are.

The Innovation

Design + Mobile + Technology teams worked together as a single team to ensure the PIXCEL PERFECT timely outputs.

The single application works for all the different sections of the school Primary, Secondary, Higher Educations, Coaching institutions.

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The Elite Mobile - Branding, marketing , Ecommerce and App Design Image

The Elite Mobile - Branding, marketing , Ecommerce and App Design

The Challenge

Design and develop marketing collaterals and point of sale units for Elite, which they would produce in collaboration with UK’s big brands in Telecom sector. With too many limitations and very little space for Elite Mobile in the design, the challenge was to achieve a high brand recall and make its presence felt.

The Innovation

Collected all the creative

…
material which included designs and POS used in earlier campaigns for understanding of brand

Created new templates to fix where & how for Elite Mobile brand in the overall design artwork

Created new templates for the new upcoming campaigns

The Outcome

Our innovative approach helped us save lot of time in communication to end client since we had good understanding of brand and marketing collaterals.The overall operations were smooth as it was clear to the client and the design team on what was needed to be done for each campaign delivered.

A lot of time was saved in alteration as almost all designs (templates) were pre-approved

The client & the design team focused more on their core skills & expertise instead of reinventing the wheels.

Read more...
Dovetail Mobile Application Image

Dovetail Mobile Application

The main objective for the proposed project is to build a robust, best in class event

 

management technology platform for Client for their Fortune 500 Clients. The current platform has got technology limitations and it’s a third party solution so client wants remove the dependency of the current solution. “Deliver best in class mobile and social technologies and services to Fortune 500 clients

Empresaria Leaders Conference 2015

Year after year, we make a video for our esteemed client Empresaria Group that they play at their annual conference. This year the theme was 'Grow Global' and hence we made this video with four major sections - MEET, SHARE, LEARN and GROW.

Provogue Image

Provogue

Provogue Apps provides a complete hassle-free experience with options of paying through Cash on Delivery, Debit Card, Credit Card and Net Banking processed through secure and trusted payment gateways. Now shop for the latest in fashion in Men Shirts, T-shirts, Polos, Denims, Trousers & Chinos, Shorts, Innerwear and Accessories. Get the best online fashion shopping experience every time, this is our promise.

Swiftcloud Mobile Application Image

Swiftcloud Mobile Application

A revolutionary new App that allows customers to connect with key suppliers on a single platform, enabling customers to check stock availability, barcode scan, place orders, receive special promotions and discounts, check potential delivery dates, and other vital communications, using smartphones or tablets.

Mercedes-Benz Parramatta Image

Mercedes-Benz Parramatta

Driving across town or across the country, Mercedes-Benz Roadside Assistance lets you travel with confidence and peace of mind. Designed exclusively for Mercedes-Benz owners, Mercedes-Benz Roadside Assistance offers 24-hour emergency roadside service.

 

The Mercedes-Benz Roadside Assistance app has been designed to make requesting assistance faster, more accurate, and convenient..

GITEX Real-time Mobile App Intro

NLI

NLI

Newspaper Licensing Ireland (NLI)

A smart info-graphic video about NLI meant to spread awareness. Newspaper Licensing Ireland (NLI) is a simple, cost-effective licensing system that works on behalf of Irish publishers by issuing licences that allow companies to legally copy, share and use content. With a licence from NLI, you can copy or re-use articles from newspaper and websites legally.

Reviews

4.9
16 reviews
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Web & App Development for Boutique Ad Agency

"They made my job easy and managed the project expertly."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Aug. 2018
Project summary: 

Communication Crafts designed and developed a new company’s application and website. They developed features to help users connect with each other, outside media platforms, and people not yet using the tools.

The Reviewer
 
1-10 Employees
 
Conroe, Texas
Project Manager, Palm Small Business Marketing
 
Verified
The Review
Feedback summary: 

Communication Crafts’ communicative team of designers and developers showcased their flexibility by effortlessly adjusting to the project needs as they grew. Despite a several hour time difference, they met or exceeded all scheduling expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager and creative designer for Palm Small Business Marketing. We’re an ad agency that handles marketing for small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We needed assistance designing and developing an app and website for our client’s brand new company.

SOLUTION

What was the scope of their involvement?

When the project began, we provided Communication Crafts with wireframes and rudimentary design mockups. From there, they provided us with all of the hard coding and backend development. Additionally, they delivered a CMS portal that enables us to view and manage the app and website.

The app and website involve a lot of uploading, downloading, and sharing with different media platforms, so our project required a lot of organizing in terms of labeling, file names, categorizing, and sorting information by folders. Additionally, the website had to support several payment portals and storage levels. Communication Crafts helped us design and develop all of those functions, and they also provided a solution on how to display the remaining storage amount on each user’s account. Each user account could be customized by name and avatar, and you were able to connect with other users—to see their photos and media—or invite friends to use the app and website.

There were a lot of moving parts to the project, and the project continued to morph as we got further into the design stages. Communication Crafts handled every new hurdle or addition effortlessly and seamlessly.

What is the team composition?

We worked with a team of 6–8 developers and designers; however, I had one main point of contact. This person acted as the lead on any need that I had, which made it extremely easy for me to communicate with the team and have my needs or questions taken care of.

How did you come to work with Communication Crafts?

We have worked with Communication Crafts on a smaller website design project in the past. Their efficiency, communication, and technical development skills were impressive, so they were the first choice with this new, larger project.

How much have you invested with them?

We spent approximately $20,000.

What is the status of this engagement?

We began working together in May 2018, and the project is still ongoing. The original product was delivered in August 2018, but since then, we’ve made several updates and changes, and are now tying up the few remaining loose ends.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both ourselves and our client have been extremely pleased with the quality of the app and website. There are a lot of moving parts in developing applications, websites, or payment processing systems. Because of that complexity, and all of the moving parts that our project had, there were a few hiccups; however, they handled everything we presented to them and provided efficient, effective solutions.

How did Communication Crafts perform from a project management standpoint?

Most of our communication was through email, but we did have Skype and conference calls when necessary. They were thorough, quick, helpful, and effective in their communication. They made my job easy and managed the project expertly. They never missed a deadline and exceeded our expectations.

What did you find most impressive about them?

I was very impressed with how quickly they responded to us even with the time difference. They were several hours ahead of us, and always went above and beyond to answer any of our questions, or notify us of any issues.

Are there any areas they could improve?

There’s nothing that comes to mind.

Do you have any advice for potential customers?

Just like with any project, know the scope of your project, and be clear and thorough in your communication. If you spell out the project details, and your expectations, Communication Crafts will rise to the occasion.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & App Dev for Online Logistics Provider

"[P]eople are always praising the site because it's so easy for consumers and small businesses to use."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - 2017
Project summary: 

Communication Crafts designed and developed a website and companion app. Key features included APIs connecting to external partners' servers as well as parcel shipping and tracking.

The Reviewer
 
1-10 Employees
 
Ireland
Steven O'Sullivan
Owner, www.ParcelDirect.ie
 
Verified
The Review
Feedback summary: 

User and provider feedback has been overwhelmingly positive. Communication Crafts's expert team inspired confidence throughout the project by communicating clearly from the start. They met or beat deadlines and responded quickly to any inquiries or technical concerns that arose.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an online logistics provider based in Ireland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We were just starting out so initially we were looking for reliable partner to build our website from scratch.

SOLUTION

What was the scope of their involvement?

I gave them some basic design ideas but mostly relied on them to provide insights into how to build a successful website. The initial site was developed using PHP. It's evolved over time as we asked them to add new features to the website to suit our customer needs. The site is tied in with our logistics partners, including UPS, FedEx, and DHL. Communication Crafts had to work with a lot of carrier APIs that feed into other servers and draw data back for our customers.

After the website launched, they also developed a consumer app for Android and Apple. It acts as a companion to the website. The app lets customers do a lot of the things that they can do on the website, such as getting quotes and tracking parcels. It also links to their account on the website and operates as a parcel delivery app. For example, if a customer orders something online they can choose to get it sent to a local store. They get a notification on the app when the parcel is delivered.

What is the team composition?

Our main contact is one of the owners of the company. We also worked closely with two developers.

How did you come to work with Communication Crafts?

I found them by investigating websites from other countries.

How much have you invested with them?

We spent close to €60,000 (approximately $70,300 USD).

What is the status of this engagement?

We started working together in early 2014. The website went live in October 2014 and the app came online in mid-2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wouldn't have a business without the website. It's a completely web-based system so it’s absolutely crucial. In terms of user friendliness, people are always praising the site because it's so easy for consumers and small businesses to use. Our consumers and small businesses love the app as well.

How did Communication Crafts perform from a project management standpoint?

They've been with us every step of the way as our business has grown. They went above and beyond in order to deliver everything on time. If we needed any changes to be made, they always made them quickly. Their communications skills were superb. There was never a breakdown in communications because they asked questions rather than make mistakes. We had a schedule of specific projects that needed to be completed, and we mainly talked by email and phone.

What did you find most impressive about them?

They were always looking for solutions to whatever challenge we gave them. They never backed away from any aspect of the project. They always had the technical proficiency to complete the work. They surpassed all of my expectations.

Any advice for potential customers?

I was initially apprehensive about using a company based so far away. Other clients shouldn’t have any fear because their communication levels and skill set were way beyond what I anticipated.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve referred them on numerous occasions.

Custom Web and App Development for Manufacturing Data Analysis

“They’re very engaged and want to understand what our problems are.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2017 - Ongoing
Project summary: 

Communication Crafts is the dedicated development partner in an ongoing engagement. They’ve developed a RESTful API and frontend web app, both of which act as workflow solutions for the manufacturing industry.

The Reviewer
 
1-10 Employees
 
New South Wales, Austrailia
Regie Gardoce
Co-Founder, Medulla
 
Verified
The Review
Feedback summary: 

Communication Crafts' performance continuously improves as they become more aligned with sprint processes and industry-specific business objectives. Proactive project management and staunch customer service are hallmarks of their work, providing after-hours availability and fostering trust.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and co-founder of Medulla, an Austrailan-based solutions provider for the manufacturing industry. Our platform automates data collection from people and equipment on the production line in order to eliminate human error. Our aim is to generate a comprehensive, digital audit trail for every device that also acts as an autonomous control system. We save companies from building or buying costly enterprise systems.

We’re making our enterprise-grade platform available to every company (regardless of size or geographical location) at a fraction of the cost through a subscription model.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

As a startup, we were given limited funding from investors for building our product—making local production unfeasible. We established trust with Communication Crafts in order to build a high-quality minimum viable product (MVP) at a reasonable cost.

SOLUTION

What was the scope of their involvement?

Communication Crafts has built two types of applications for me: a RESTful API and a frontend web application.

The RESTful API allows machines from manufacturing facilities to connect directly to the cloud in order to push transaction payloads and pull results on-demand, in real time.

Communication Crafts used AngularJS and Bootstrap JavaScript to develop a full-feature manufacturing and execution system in the form of a web app. It allows engineers and managers to configure entire factories: defining used products, workflows, and equipment, as well as associating said equipment to workflows, steps, and products. I wrote the first version of the API before engaging with them, after which I handed over the code.

I chose the Microsoft ASP.NET Core, an open source release of .NET, running in a Linux environment. The entire app is running on the Amazon Web Services (AWS) platform with PostgreSQL and EC2 instances. We’re using the Amazon Route 53 domain name server.

We’ll be using AWS Auto Scaling and multiple availability zones to migrate to a newer infrastructure within AWS as the platform continues to evolve over the next few months.

What is the team composition?

I’m working with two full-stack developers, a frontend developer, a project manager, and an infrastructure specialist. I also have monthly meetings with the marketing team.  

How did you come to work with Communication Crafts?

I’d used their team with a consulting company in the past for a project that required development of a customer portal where users could upload test results from optometrists.  I evaluated around three development companies in total. I talked with Communication Crafts' owner and found him to be responsive to my questions. The support level felt as if it were local. They performed well in terms of timelines and budget, so we started a couple of small projects.

As a result of that interaction and because we’d already established trust, they were the first company that came to mind when I started Medulla.

What is the status of this engagement?

We started working with them in June 2017 and are continuing to use their team as full-time developers.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have high-level metrics, but their performance is improving based on sprint retrospectives. It was hard to articulate what the business was, what the requirements were, and how these things aligned due to the nature of the industry. However, they started improving once they got the hang of things.  

How did Communication Crafts perform from a project management standpoint?

We’re using agile development methods and have a retrospective at the end of every sprint, during which we discuss what we’ve accomplished and what the next steps are. I also talk to the developers daily and they have a project manager on their end. It’s a hands-on process.

They’re doing well in terms of project management, but I can’t give too much feedback because I’m also managing the process. We decided on this engagement model from the very start of the project.

They’ve managed projects for me during other engagements, but I felt it was unnecessary for the current one because I can talk to the developers daily and interact with them on Jira boards. The internal project management is limited to a once-per-month engagement to check the project’s status. Their management calls me proactively at least once a month in order to check the status of the work.

We have a dedicated Slack channel which we use a lot. We also use Amazon Chime and Skype for audio, video, and screen-sharing calls. I can call the developers directly at any time in case of emergencies. I was able to call one of their developers at 7:30 PM Sydney time, which is 2:00 AM in their area.

What did you find most impressive about them?

The trust I’ve been able to develop with them is the most impressive thing. They’re very engaged and want to understand what our problems are. They’re dedicated to providing exemplary customer service—and late-night calls are an example of that.

Are there any areas they could improve?

They should vary their technology stack more. I can understand specializing in a certain technology, but most companies don’t stick with a single stack. Getting some React.js and AWS cloud-formation talent would be beneficial.

Do you have any advice for potential customers?

With outsourcing, we have to be very clear on what we want to do and what our expectations are. Beyond making it clear to ourselves, we also have to articulate those ideas to the development team. I created detailed specifications to walk the team through every step. This may be easier for me because I have a technical background. It’s preferable to having back-and-forth discussions.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Client of a Digital Solutions Company

"They’re very professional and trustworthy. They do whatever they can to get the job done."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jul. 2017 - Ongoing
Project summary: 

Communications Craft is developing the backend of an Android and iOS mobile app using native software. They also offer input in the app’s design to ensure its quality and efficiency.

The Reviewer
 
2-10 Employees
 
Queensland, Australia
Managing Director, Digital Solutions Company
 
Verified
The Review
Feedback summary: 

Communications Craft delivers high-quality code on deadline and within budget. They go above and beyond to ensure there are no critical issues and little back-and-forth is required to complete milestones.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at a web and mobile app development agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Communications Craft?

We’re working with a client that needs a mobile app for both Android and iOS platforms. We didn’t have the in-house capability to fulfill their requirements, so we looked to outsource the work.

SOLUTION

What was the scope of their involvement?

We provided them with our requirements and wireframes for the solution. They’re now developing the backend using PHP coding and frontend mobile apps both using native iOS and Android, while also making suggestions for changes in the app’s design that will improve its efficiency and quality.

What is the team composition? 

We’re working with one project manager and about five developers.

How did you come to work with Communications Craft?

Another local company’s project manager recommended them to me.

How much have you invested with them?

We’ve invested about $40,000 AUD.

What is the status of this engagement?

We started working with them mid 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because the app is still in development, we don’t have any numerical metrics. But I can say they’ve been absolutely brilliant in completing all milestones on time and within budget. There have been no critical issues. 

How did Communications Craft perform from a project management standpoint?

They produce high-quality work with minimal back-and-forth between them and us, particularly compared to other offshore developers we’ve worked with. 

We communicate primarily through a project management tool. We also have weekly Skype calls and email exchange when necessary.

What did you find most impressive about them?

Their efficiency is what’s most impressive. They execute everything they say they will on deadline.

Are there any areas they could improve?

I can’t think of anything. They’ve been just brilliant for us.

Do you have any advice for potential customers?

Don’t hesitate to work with them. They’re very professional and trustworthy. They do whatever they can to get the job done.

5.0
Overall Score We will continue to work with them in the future.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    The cost is more than your average offshore developer, but the quality is definitely worth the value.
  • 5.0 Quality
    Service & deliverables
    The quality and professionalism of how they work and what they produce is the best I've seen.
  • 5.0 NPS
    Willing to refer
    I wouldn't hesitate to recommend them to anyone.

Web Design for Web Design Company

“They stack up favorably to any developer anywhere in the world I've ever come across.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

Working within established frameworks, Communication Crafts provides outsourced support to web system maintenance and development. Full-time programmers serve as an extension of the in-house team.

The Reviewer
 
2-10 Employees
 
Oxfordshire, England
Ed Hollingshead
Managing Director, Webboutiques
 
Verified
The Review
Feedback summary: 

Outsourced programmers have worked on all elements of the system and helped the client respond to new government regulations. Meeting high expectations, Communication Crafts are keen to please. Minimal quality-control issues have been adequately responded to.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the Managing Director of Webboutiques. We manage about 500 companies’ web systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communications Crafts?

Lack of resources. We’re in a continual state of expansion and didn't have enough hands to fulfill the workload that we had at the time.

SOLUTION

What was the scope of their involvement?

We retained 2 senior programmers that could mentor other programmers to cater for the growth of the company. They work with the languages of our server environment including Apache, MySQL and PHP.

We recognized that the only way to get the best out of outsourcing is to make an initial investment. We’ve spent quite a lot of time creating frameworks to work within and training them in the use of our system. As a result of the training, they know our expectations. They work very well to our quality guidelines; they work very hard and they're keen to please.

We adopted the attitude that we want them to feel included as part of our group. We give them small bonuses and include them in office activities. We don’t treat them as a bucket in which to put things and get things done. We treat them as an extension of our team.

What is the team composition?

We interact with 4 people, the 2 programmers, and 2 others for administrative purposes.

How did you come to work with Communications Crafts?

Pure chance. We were searching the internet, looking for a suitable company. They have an agent in the UK so we were able to meet that agent and discuss with them, which made it easier to establish the engagement. Before we dived in, we gave them a short-term contract of about 3 months. I think this is our 3rd contract now. We started with 2 3-month contracts and then gave them a 14-month contract that runs through February 2019.

How much have you invested with them?

We’ve spent about £50,000 so far.

What is the status of this engagement?

We started working together in February last year and its ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have worked on every part of our system. They’ve enhanced things, built things. They’ve enhanced existing systems and built some new subsystems. All of these things help us to sell more websites. If you look at the entire portfolio, there will be some aspect of Communication Crafts’ work in all of those sites.

How did Communications Crafts perform from a project management standpoint?

We communicate through email, phone, and Skype, and use project management tools.

They always go the extra mile. Bearing in mind that they’re 5 hours ahead, I could speak to them at 4 pm knowing it’s late there. I would tell them to go home but they would carry on doing the work.

They’re keen to please and sometimes I feel that they’re overambitious in terms of the speed with which they can deliver. There have been times that I’ve had to slow them down. It takes a bit longer but I don’t care. We’re striving for perfection because we have to do our best to look after the companies we support. When we introduce something new, it has to be perfect because it’s being used by all of the 500 companies that use our system. Our quality requirements are therefore probably excessive. We might be too demanding.

The volume of work that they deliver is very high because there are 2 full-time programmers working for us. At some point during the process, there have been 1-2 quality control issues with the delivery but it’s uncommon. We had frank discussions with them about it and they’ve responded with tighter controls and cross-checking. They’re concentrating on being more comprehensive in the way they test and now have a new program in force with itemized testing. So, we’ve had 1-2 hiccups but, in the scheme of things, they haven’t been severe and they reacted quickly to address calls to address the quality control issues. During normal development, there are always issues to address. They stack up favorably to any developer anywhere in the world I've ever come across.

What did you find most impressive about them?

Their commitment. They really do want to please.

Are there any areas they could improve?

No, I think they're doing just fine as they are.

Do you have any advice for potential customers?

Go into it with your eyes open. Don’t treat them like a bucket into which you throw work and expect work to come out the other end. Treat them as an extension of your team and remember that they’re working remotely. Give them a framework to work within and enough information to enable them to do the job properly. When you’ve briefed them, make very sure that they really do understand the briefing and nothing has been lost. Don’t forget that they’re working on a system they’ve never seen before. If you were recruiting a new programmer, you wouldn’t expect them to churn out a perfect code on Day 1. You would do training: it’s no different.

You'll get out of it what you put into it. The only way that outsourcing really works, in my opinion, is if you’re genuinely prepared to invest, to truly regard them as an extension to your team, and to treat them like staff members who work in a remote location. If you do that, you will get the best out of them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Not even a question. Superb.
  • 5.0 Quality
    Service & deliverables
    We had a couple of quality-control hiccups over the last year but right now we're in a very good space.
  • 5.0 NPS
    Willing to refer
    With the caveat that they go into it with eyes open and make the investment to set it up properly.

Web Dev for Digital Marketing Company

“They are the go-to technical resource for anything .NET related.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

The team’s developers work in-house to help out when the workload gets heavy or deadlines are short. They specialize in .NET but also work with DevExpress and Entity Framework and other technologies.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
George Kowalewski
Digital Director, Brandnation
 
Verified
The Review
Feedback summary: 

The collaboration results in an increase in revenue. Having their resources available also gives the agency flexibility in managing their workflow to scale up or down as needed. The people-centric personality makes them unique in this industry and their technical expertise equally impresses.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the digital director of Brandnation. We are a fully integrated marketing agency and do anything from PR through digital social content video, which includes doing websites. I am in charge of digital delivery and anything Internet-related.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

We had a shortage of .NET developers.

SOLUTION

What was the scope of their involvement?

Over the years, we have worked with them on multiple projects. They are the go-to technical resource for anything .NET related. We have a couple of developers in-house that come in handy is for overflow or specific projects that we need to outsource and deliver within certain timeframes. In terms of projects specifically, they have used .NET, DevExpress, and Entity Framework in addition to standards such as IIS and various Microsoft technologies.

What is the team composition?

On average, we have one or two people. We have had up to three people, but it is usually just the project manager and one or two developers. They are able to scale up quickly. They’ve offered the option to rent out staff permanently for either three, six, or 12-month periods.

How did you come to work with Communication Crafts?

I found them through a Google search. We usually outsource to people we know, working with partners or with people who left the agency and opened their own in different countries. Communication Crafts has a great personality that they convey through their website which caught my attention. I had a great conversation with four initial sales staff including someone in the U.K. I met the CEO or VP right away. I liked the people elements of their proposition and their expertise. The communication they put out to their clients and the general public is also quite people led, which is something I like.

How much have you invested in them?

We have spent around £15,000 ($20,878 USD) so far.

What is the status of this engagement?

We started working with them in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has boosted our revenues.

How did Communication Crafts perform from a project management standpoint?

We usually scope the work and pass on the task to them which they deliver perfectly. They usually do up to 97% of tasks we request. Then, together we fine-tune the remainder, and then it comes back to us. It requires a bit of hand-holding, but their project management is very proactive; if they don’t understand something, they will push it back to us and won’t go into development without getting an approval.

We primarily use email and Skype on occasion. They primarily use Agile methodology for their internal practices, which is what they recommend as a first step. They are very flexible when working with clients, and for us sometimes it is Waterfall.

What did you find most impressive about them?

They have a wide spectrum of skill sets across the agency. Their most impressive assets are their technical knowledge and their people. It has been awesome working with them.

Are there any areas they could improve?

They could have a bit more self-guided attention to detail in the frontend and try to fix things themselves rather than go back to us. We had one of two areas where we had to take care of things, but it was resolved quickly and was very minor. There aren’t many problems when dealing with them, but if there are issues, they work to straighten things out right away, so it has been positive.

Do you have any advice for potential customers?

Pre-book in advance. I would recommend locking in on their rates. If you have a long-term project, you can get a couple of developers for a great price.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are really cost-effective and a great value for the money.
  • 4.5 Quality
    Service & deliverables
    My rating relates to the minor thing that happened.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Wordpress Development Support for Digital Marketing Agency

"They're proactive and will chase us for information, which is always welcome."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

Communication Crafts collaborates with the internal development group of a marketing agency. The team provides frontend WordPress work as part of the partnership.

The Reviewer
 
11-50 Employees
 
Warwickshire, United Kingdom
Managing Director, Digital Marketing Firm
 
Verified
The Review
Feedback summary: 

Communication Crafts has met all objectives, providing high-quality and timely deliverables. The team is also responsive, communicative, and understanding of all clients' needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

As a digital marketing agency, we handle the requirements of our clients from a branding consultancy regarding online marketing, design, and frontend and backend development. We also do analytics in brand marketing and social media. I’m the managing director and coordinate a team of people to do the work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

The level of work coming in was not a steady stream but had peaks and troughs. We couldn’t scale up the internal team quickly enough to be able to fulfill high levels of work.

SOLUTION

What was the scope of their involvement?

They support us with frontend WordPress development.

What is the team composition?

We have contact with one senior developer and the CV manager above him. We handle communication with our clients.

How did you come to work with Communication Crafts?

They contacted us. It was reassuring to find that not only was the gentleman we spoke to a UK representative of theirs, but he’d actually used Communication Crafts as a client and could speak with authority on their abilities.

How much have you invested with them?

£10,000–15,000. ($14,140–$21,210 USD)

What is the status of this engagement?

We started working together in August 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most significant project they worked on with us has yet to go live. But the client is absolutely delighted, as are we.

How did Communication Crafts perform from a project management standpoint?

We use email, Basecamp, and Teamwork.

What did you find most impressive about them?

They're proactive and will chase us for information, which is always welcome. They’re responsive, quick, and understand what we require much more so than other agencies we’ve worked with of the same type. The level of communication between us and them has been excellent.

Are there any areas they could improve?

Nothing at all. We’re completely satisfied.

Do you have any advice for potential customers?

Do it as soon as possible.

5.0
Overall Score They're a great company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The challenge is being unable to fill all the time the developer has available. We're often waiting for clients to provide stuff for us.
  • 5.0 Quality
    Service & deliverables
    The quality has been superb.
  • 5.0 NPS
    Willing to refer
    I'd wholeheartedly recommend them to the appropriate person, but not to competitors because they’re rather good.

Mobile App Dev for Digital Agency

"The team is very professional, and I wouldn't hesitate to hire them again."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Nov. 2017
Project summary: 

Communication Crafts created native Android and iOS mobile apps for a client in an outsourced engagement. Their team led the development and testing phases of the project.

The Reviewer
 
11-50 Employees
 
Suffolk, United Kingdom
Account Manager, Digital Agency
 
Verified
The Review
Feedback summary: 

The new application received favorable feedback from the client, and has been bug free since launch. Communication Crafts' ability to work quickly and within very demanding specifications were most impressive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the account manager for a web agency based in the UK, responsible for business development and the ongoing project management with clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Communication Crafts?

The company was quite busy, and we needed some extra developer capacity on a mobile app project.

We needed an agency who could work within very specific requirements, and in a very tight timeframe.

SOLUTION

What was the scope of their involvement?

We provided them with designs and the specifications, and they took that and created their own spec for us to check and validate. Once we were happy, they undertook all the development work.

They designed native apps for Android and iOS, to work across mobile and tablets. They created individual versions of the app for each device, then provided us with a URL in order to download each separately so that we could test the individual versions.

What is the team composition?  

There was a project manager who was our day-to-day contact during the development process, and then there was a different primary contact during testing.

How did you come to work with Communication Crafts?

The first company we approached to help us on this project didn’t have the capacity, but they recommended we talk to Communication Crafts. We had a Skype meeting with them, and liked what they had to say.

How much have you invested with them?

We spent about £8,000 [$10,811].  

What is the status of this engagement?

Work began in May 2017, and the project went live in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback from our client has been very, very positive. The app launched at an agricultural show in the UK, and we haven’t had any major problems since it went live.

How did Communication Crafts perform from a project management standpoint?

They were efficient and diligent, with a good grasp of the subject matter. They kept to the timeline; they turned things around remarkably quickly.

They were very easy to deal with. They actually offered us daily updates during the development process, which we didn’t need. When it came to testing, they were fast to turn work around and deal with any issues. We were really impressed with their speed, and it was a very positive experience.

What did you find most impressive about them?

I have nothing to compare them to because it's the first time we outsourced work in that way. But you do hear stories of bad experiences with outsourcing, and that was absolutely not the case. The team is very professional, and I wouldn't hesitate to hire them again.

Are there any areas they could improve?

The only downside is that we prefer to work with Microsoft .NET and SQL Server, and they use PHP and MySQL.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I wouldn’t hesitate to recommend them.

Magento Community Website Development

"The team worked hour after hour to perfect the project to our liking."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Dec. 2017
Project summary: 

Communication Crafts redeveloped a cosmetics website to facilitate both retail and wholesale customer needs. The mobile-friendly Magento website includes auto-shipment capabilities.

The Reviewer
 
11-50 Employees
 
White Plains, United States
Alicia Grande
CEO, Grande Cosmetics
 
Verified
The Review
Feedback summary: 

The team managed to create a website optimized towards the company’s specific business needs, making the online sales process run more smoothly. The team had extremely effective project management and communication throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a cosmetics company that sells award-winning products. Grande Cosmetics is located in White Plains, New York, and was built from the ground up by Frank and Alicia Grande.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Communication Crafts?

We wanted to build a new website.

What were your goals for this project?

The main goals of this project were to provide us with a mobile friendly, and high-performance site that would last for years to come. The site needed to be responsive on all platforms and support customizable auto-shipments.

SOLUTION

How did you select this vendor?

We met Communication Crafts at Adtech NY. The head of sales contacted me afterward to discuss the project price and quality they could provide. They told us they could build a Magento website for under $50,000; we were pleased with that offer and decided to pursue it. I've worked with other web companies in the past who didn't deliver, so hearing a solid offer made me feel comfortable about a new site.

Describe the project in detail.

Their team designed, developed, and launched a community edition website. After some test phases, this website was responsive to mobile devices. They designed and developed our backend to work with both our retail customers and our wholesale customers. 

What was the team composition?

The project team had about 3 people, which remained the same throughout the project. We also had a project manager which kept in touch constantly to ensure project's smooth movement. This made me feel more confident in their abilities. This meant that my team could work knowing that no stone would go unturned.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

The project was designed and developed with our cosmetics company in mind. We needed something compliant with our procedures for reporting, sales, and organization. The community edition of Magento that they built was optimized for just that. The new site allows our wholesale customers to check out with just a few clicks. We now have no glitches in marketing to our retail customers. Finally, our distributor sales/website sales are all funneled into one place. This makes my job a lot easier. The reports I can gather using our inventory software helps me out more than Communication Crafts will ever know.

How effective was the project management?

Their project management was one of the most effective and responsive I have ever had the pleasure of working with. We conducted weekly progress meetings every Monday. This kept me in the loop while keeping the team connected with my needs. We used Skype and communicated constantly throughout the project. One of my team members set up a Trello account and they communicated big projects changes on that.

What did you find most impressive about this company?

We always had direct lines of communication with everyone we worked with. This helped us to feel safe in the development environment. If I had a question, there was no concern over who to call; it was just a matter of who would answer the question first. They created a great customer service environment and made everyone on my end comfortable in working on this project.

The team worked hour after hour to perfect the project to our liking. Our needs for this project were hard to convey because we needed so much and in such detail. They did not give up on us, listening to every detail we needed and making it happen.

What tips or recommendations do you have?

They seem to be a company based very heavily on code. They never really offered us a design aspect. My team's design capacity is small, so there weren't too many designs being put up on our end. It made the project go a little slower than expected.

5.0
Overall Score They set my company up for success. There is more work to be done beyond the website, and they made it that much easier.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time and on point.
  • 5.0 Cost
    Value / within estimates
    They provided cheap, high-quality work.
  • 4.5 Quality
    Service & deliverables
    The lack of design was my only complaint. It would be great if they reccommended designs along with their programming.
  • 5.0 NPS
    Willing to refer
    I would be very likely to refer them if they keep up their company aesthetic.

Web Development for Design Company

“They respond to me in a timely fashion, and they stick to their deadlines.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Dec. 2017
Project summary: 

Communication Crafts supplements the in-house team, doing custom programming and dev. Active collaboration is a high priority.

The Reviewer
 
Miami, Florida
Owner, Digital Company
 
Verified
The Review
Feedback summary: 

Responsive, attentive, and involved, Communication Crafts promptly addresses any issues with their work. Such efficiency has resulted in satisfied customers and expanded business. Quality work and a competitive price make them a great option.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company that specializes in web design, web development, and some digital graphic design.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Communication Crafts?

We needed to help supplement the program with WordPress and different frameworks, but my team wasn’t big enough to do all the work.

SOLUTION

What was the scope of their involvement?

Communication Crafts does a variety of work for me. For example, one of the websites is a staffing company, and Communication Crafts does all the custom programming. They even meet with the team leads and managers and pass on my ideas.

The team also helps me fine tune our plans and projects so that they’re more feasible. They’re good at finding alternatives and suggesting new ways to accomplish our objectives.

Communication Crafts also provided custom work on a CMS. One of our clients was expanding, and we had to determine if we wanted to duplicate the efforts with the new site or build a 3rd website to encompass both services.

What is the team composition?

I interacted with the project lead and the manager.

How did you come to work with Communication Crafts?

I was looking for a partner when Communication Crafts happened to send me an email. I looked them up, and they seemed to do good, quality work; plus, it was a nice balance of price and value. Compared to other overseas companies that I’ve had experience with, their value is excellent. It’s really good for the amount that you pay.

They sent me a few samples, and I had a couple of discussions with the vice president at the time. It seemed like we understood one another, so we partnered.

How much have you invested with them?

We’ve spent between $10,000–$50,000.

What is the status of this engagement?

We started working together in November 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They respond to me in a timely fashion, and they stick to their deadlines. Their responsiveness has allowed my clients to scale up features that they’ve needed, and it has helped my clientele grow probably two-fold in the last year or so.

How did Communication Crafts perform from a project management standpoint?

They deliver within the price range and usually ahead of time. We started off having Skype chat, but now that we’ve worked together for a while, we mostly just use email.

What did you find most impressive about them?

They’re reliable. If something were to go wrong with one of my client’s websites or other work, they’re just a phone call away. They respond to any kind of urgencies, and I appreciate the work they do for me.

Are there any areas they could improve?

I wish they could do more of everything that I offer. That’s probably more of a services thing, though.

5.0
Overall Score They’re trustworthy, and I’m glad I found them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They produce great work, and they’re reliable.
  • 5.0 NPS
    Willing to refer