Citrusbug Technolabs

BACKGROUND

Please describe your company and your position there.

I am the CEO for MySafetyNet LLC. We are an online safety and personal validation company located in Alexandria Va. we protect both minors and adults from online predators.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Citrusbug Technolabs?

We hire Citrusbug for both our adult and minors websites and mobile apps. For both on android and iOS.

What were your goals for this project?

Our goals were to have two websites that individually worked in conjunction with separate iOS and Android apps.

SOLUTION

How did you select this vendor?

I found Citrusbug Technolabs through google.

Describe the project in detail.

Our project was two fold , the first project being an online validation service that allowed minors to register for badges via validating their existence as minors. Once receiving our MySafetyNet badge they would have a profile on MySafetyNet.info . Only badged minors can enter the site and by using another minor’s badge number, validate the minor’s existence as a minor. Stopping adults from posing as minors for nefarious purposes. The second being an online validation site and apps. for adults. ThIs site validates a users name and picture through government IDs. It also allows adults to track their meetings with one another via our “meeting tracker” feature, until the meetings safe conclusion via pre chosen safe return pics, and under duress pics.

What was the team composition?

The team composition for Citrusbug included two web an app design personnel, 3-4 mobile app developers, 3-4 website developers, and their CEO Ishan Vyas

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The adult apps and website are near completion. The apps are n test flight mode on iOS App Store and Google Play Store. The website will be up and running on AdultSafetyNet.net within 2-3 weeks. The children’s apps are up and running in both IOS App Store and Google Play Store, as well the website is up and running MySafetyNet.info .

How effective was the workflow between your team and theirs?

The workflow was very smooth. We had the concept/vision , and Citrusbug brought that vision into reality. The experience was very good and I would highly recommend this company.

What did you find most impressive about this company?

The most impressive thing about this company is their desire to make our project as we envisioned it. If this meant extra time and changes, Citrusbug did those changes without charge.

Are there any areas for improvement?

This is one company that I can honestly say “I don’t believe there is an area for improvement”

BACKGROUND

Please describe your company and position.

I am an executive at Barready

Describe what your company does in a single sentence.

Practice Exam services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Create the website for our service
• Create the exam taking mechanism including the timer, adding removing questions, calculating scores and providing suggestions

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

• High ratings
• Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creation of our homepage 

Coding of the backend 

Generate exam taking mechanism 

set up server to store information 

automated suggestions 

ability to add and remove questions 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

met all project deliverables on time and got us started

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently met deadlines and were very responsive despite a time zone difference. They were very helpful with suggestions and solutions to issues as they arose. 

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Comprehensive team and knowledge

clear communication 

management took care and interest in our project and consistently checked in 

happy to discuss any questions we had 

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

N/a

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an insurance company. We help people get insurance out of network coverage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Citrusbug Technolabs?

We needed to build a very detailed website with AI-powered results that was HIPAA-compliant with a full backend workflow.

SOLUTION

What was the scope of their involvement?

Citrusbug Technolabs provided us with custom frontend and backend development. The frontend was a detailed application with an easy workflow. The backend was AI-powered and dynamic, and it was HIPAA-compliant. It also had a full workflow like a Trello board.

What is the team composition?

We worked with 6–10 teammates from Citrusbug Technolabs.

How did you come to work with Citrusbug Technolabs?

We found them through an online search. We chose them because their company values aligned with ours.

How much have you invested with them?

We spent $20,000

What is the status of this engagement?

We worked together from March to June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Citrusbug Technolabs delivered a detailed workflow from beginning to end. The system saved three hours of work for each client of ours.

How did Citrusbug Technolabs perform from a project management standpoint?

Citrusbug Technolabs delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

Citrusbug Technolabs clearly understood my project and delivered better than expected.

Are there any areas they could improve?

I can’t think of anything for them to improve.

BACKGROUND

Please describe your company and position.

I am the Founder of a technology company.

Describe what your company does in a single sentence.

Private technology project focused on digital platform development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• We needed a reliable technical partner to support the setup of a secure and scalable infrastructure for our application, ensuring a solid foundation for future growth.

SOLUTION

How did you find Citrusbug Technolabs?

Online Search

Why did you select Citrusbug Technolabs over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Citrusbug was involved in the infrastructure and security setup, working alongside our development team to ensure consistency and reliability. The collaboration was smooth, with clear communication and good coordination between teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their work resulted in a stable and well-structured environment, giving us confidence to move forward with the next phases of the project. The overall setup is reliable and aligned with our long-term objectives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

he project management was structured and professional. Communication was clear, and the team was responsive and solution-oriented throughout the engagement.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Citrusbug Technolabs was their combination of strong technical expertise and a pragmatic approach to problem solving.

They demonstrated a solid understanding of cloud infrastructure and DevOps practices, while also taking the time to explain technical decisions and ensure that the architecture choices were aligned with long-term scalability and security.

Their ability to combine technical depth with clear communication made the collaboration smooth and productive. The team takes the time to understand the project in depth, remains available to provide guidance, and clearly explains potential improvements and technical options. Their willingness to share advice and ensure that decisions are well understood makes the collaboration particularly valuable.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Overall, the collaboration went very smoothly and we did not encounter any significant issues throughout the project. The team demonstrated strong technical expertise, clear communication, and reliability in delivering the expected work.

At this stage, there are no specific areas for improvement that stand out. The experience has been very positive.

BACKGROUND

Please describe your company and position.

I am the CEO of Getolo

Describe what your company does in a single sentence.

At getolo, we don't just offer insurance, we create tailored solutions for individual customer needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Our objective in hiring Citrusbug Technolabs was to design and develop a robust AI system that could handle these complexities, integrate with our existing infrastructure, and help us stay ahead in the competitive Insurtech space.

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Clutch Site

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing a machine learning engine capable of analyzing customer profiles, risk factors, and historical claims data to generate real-time recommendations for dental, pet, and health coverage. They also built a predictive analytics module to help us anticipate customer needs — for example, suggesting preventive care options before issues arise. Key deliverables included a fully functional AI recommendation system, a set of APIs to integrate seamlessly with our website and mobile apps, and a dashboard that gives our internal teams visibility into system performance. They even provided simulation reports, showing how the AI would behave under various scenarios, which helped us gain confidence before deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI solution has significantly improved the way we interact with customers. The system now provides tailored plan suggestions almost instantly, which has reduced the time customers spend comparing coverage manually. Our internal teams have reported smoother workflows since much of the repetitive work has been automated. Beyond efficiency, we noticed an improvement in customer satisfaction because people feel like they are being offered plans that match their exact needs rather than generic options.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Citrusbug Technolabs handled project management exceptionally well. They worked with clearly defined milestones and kept us informed through weekly updates and review calls. Even when we had mid-project changes, such as adding a new data set for pet insurance, they were quick to adapt and adjust timelines without sacrificing quality. Their responsiveness made it feel like they were a true extension of our own team rather than an outside vendor.

What was your primary form of communication with Citrusbug Technolabs?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Citrusbug Technolabs was their ability to combine deep technical expertise with an understanding of customer behavior. They didn’t just build a model — they created a solution that aligned perfectly with our goal of making insurance accessible and worry-free. Their ability to explain complex AI processes in clear, non-technical language was also a big plus, as it helped our leadership team feel confident in the direction we were taking.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

None that I can think of they're an amazing team to work with.

BACKGROUND

Please describe your company and position.

I am the CSI Rep of a logistics & supply chain company 

Describe what your company does in a single sentence.

Maintaining the reliability of our supply chain operations is both our strength and our greatest challenge.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Our objective in engaging Citrusbug Technolabs was to explore how artificial intelligence could sharpen our decision-making, anticipate operational bottlenecks before they emerged, and enhance the efficiency of our fleets and warehouses
• We wanted a partner capable of building solutions that went beyond theoretical models and could perform under the demands of day-to-day logistics.

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Clutch Site

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They began by developing predictive analytics tools designed to forecast demand at a granular level, enabling us to allocate resources more effectively. Alongside this, they engineered advanced route optimization algorithms that factored in not only traffic and geography but also the constraints of vehicle types, fuel availability, and driver schedules.

The scope of their work also included anomaly detection systems, which provided real-time alerts when deviations in deliveries occurred, allowing our teams to intervene before minor issues became major delays. Importantly, they delivered a management dashboard tailored to our operations teams — a platform that translated complex AI outputs into clear, actionable insights. One of the most valuable deliverables was an intelligent load-matching system that dynamically assigned shipments to the most suitable trucks, optimizing capacity while reducing idle time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The systems Citrusbug built quickly demonstrated their value in real-world conditions. Forecasting tools gave us the ability to anticipate seasonal shifts with far greater confidence, while the routing system consistently improved turnaround times in dense metropolitan areas. More than just numbers on a screen, these solutions translated into smoother customer experiences, fewer disruptions for drivers, and reduced strain on our support staff. Our managers often remarked on how much earlier they could spot inefficiencies and correct them before customers even noticed an issue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style combined rigor with adaptability. The development timeline was carefully structured, yet they showed genuine agility when our requirements evolved mid-project. I recall one case where our warehouse operations team requested an additional module for inventory forecasting, and Citrusbug not only adjusted their scope but managed to deliver it without delaying the overall roadmap. Their responsiveness in addressing queries, often with practical demonstrations rather than just documentation, helped our teams build trust in the system quickly.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project management style combined rigor with adaptability. The development timeline was carefully structured, yet they showed genuine agility when our requirements evolved mid-project. I recall one case where our warehouse operations team requested an additional module for inventory forecasting, and Citrusbug not only adjusted their scope but managed to deliver it without delaying the overall roadmap. Their responsiveness in addressing queries, often with practical demonstrations rather than just documentation, helped our teams build trust in the system quickly.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

No, More extensive training modules or interactive tutorials at launch would have accelerated adoption even further. That said, whenever questions arose, Citrusbug’s team was patient and supportive, ensuring no one was left behind during the transition.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a healthcare company.

Describe what your company does in a single sentence.

At our company, our mission is to support and represent a large network of hospitals, rehabilitation facilities, and care institutions across Baden-Württemberg.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• We were looking for a partner who could help us explore the potential of artificial intelligence in improving operational efficiency, supporting negotiations, and optimizing the way we advise our members
• The specific goal was to develop AI-driven solutions that could process complex healthcare, legal, and financial data in real time, enabling our team to provide quicker and more precise support to hospitals, rehabilitation centers, and care facilities.

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Clutch Site

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Citrusbug Technolabs was brought in to design and implement AI models tailored to our organizational needs. The scope of work included building algorithms capable of analyzing healthcare financing data, identifying trends in staffing and resource allocation, and offering predictive insights to aid in negotiations with insurers and government bodies. They also developed a dashboard that gave our teams a more intuitive way to access these insights, making it possible to present information in a clear, actionable format to our members.

In addition to the core AI development, Citrusbug worked closely with us to understand the nuances of our three main business areas. For example, they provided tools that could assist GB 1 in workforce planning, supported GB 2 with training fund analysis, and enhanced GB 3’s ability to prepare data-driven reports for budget negotiations. Their deliverables were not just technical outputs but practical tools that our staff could immediately integrate into their workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project provided us with AI systems that made our advisory work more efficient and accurate. Instead of relying solely on manual analysis, we were able to draw on predictive models that highlighted potential outcomes in negotiations or resource planning. For instance, when preparing for discussions on hospital budget allocations, our teams could now rely on data-backed forecasts generated by the system, which significantly increased the confidence of both our staff and member institutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Citrusbug’s project management was highly professional. They maintained a steady rhythm of updates and always ensured we were aligned on priorities. When we requested adjustments — such as refining the way the AI interpreted certain data from rehabilitation clinics — their team responded quickly and implemented changes without disrupting the overall timeline. They showed both discipline and flexibility, which is rare in complex projects of this scale.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to translate very specialized healthcare and legal requirements into workable AI solutions. Many technology providers struggle to adapt to the unique ecosystem of hospitals and care facilities, but Citrusbug approached the project with a genuine willingness to learn our context before coding. Their team did not just deliver technical expertise; they show empathy and patience in understanding the sensitive nature of our work, which made the collaboration feel less like outsourcing and more like a true partnership.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Citrusbug was always available for calls to walk us through the features, but having a more structured set of training resources would have added even more value.

BACKGROUND

Please describe your company and position.

I am the Founder of ActiveLanes

Describe what your company does in a single sentence.

Freight and capacity marketplace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Develop an MVP

SOLUTION

How did you find Citrusbug Technolabs?

Other

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing an MVP

A marketplace for freight and capacity was developed

Three different interfaces were developed for three different market segments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Developing an effective MVP.

Getting it done close to the allotted budget although we did exceed a bit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time. Responses were timely

What was your primary form of communication with Citrusbug Technolabs?

Virtual Meeting

What did you find most impressive or unique about this company?

They were very calm and talented, and they did bring some of their own ideas.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Although bugs were solved effectively without issues no issues but there could be some improvement on this end.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

Document trading. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Technical project database extraction

SOLUTION

How did you find Citrusbug Technolabs?

Upwork

Why did you select Citrusbug Technolabs over others?

High ratings

How many teammates from Citrusbug Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data extraction project and AI generation project. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Clear project outline and deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great company and first project well delivered. Was a pleasure to work with Ishan and Karmraj. They use time to understand the project and communcate greatly every detail along the way. The next project is so far a great experience. 

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their agile way of working, competence, and friendliness are impressive.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Not that I can think of. 

BACKGROUND

Please describe your company and position.

I am the CEO at an Online Travel Agency

Describe what your company does in a single sentence.

Online Travel Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Citrusbug Technolabs to accomplish?

• Develop Booking platform

SOLUTION

How did you find Citrusbug Technolabs?

• Online Search
• Upwork

Why did you select Citrusbug Technolabs over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved contracting CitrusBug through Upwork to deliver comprehensive web development services for a project. The project aimed to build a fully functional web application with specific technical and business requirements, adhering to the agreed timeline and budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

   1- Missed Deadlines:

The project was delayed by six weeks beyond the originally agreed-upon timeline.

   2- Overbilling and Budget Overruns:

Despite the project exceeding the budget, there were no substantial deliverables to justify the extra charges, leaving us with an incomplete and non-functional project, a situation that needs immediate rectification.:

   3- Poor Project Management:

Project management tools were minimal, and clear documentation of progress or roadblocks was needed, making it difficult to track the work being done.

   4- Low-Quality Deliverables:

As the initial project requirements outlined, the frontend development contained multiple bugs and needed to be optimized for mobile or cross-browser functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Poor Project Management:

The use of project management tools was minimal, and there was no clear documentation of progress or roadblocks, making it difficult to track the work being done.

What was your primary form of communication with Citrusbug Technolabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My experience with the company was far from impressive, and I would strongly advise caution when dealing with them. One key individual, Ishan, based on my experience, cannot be trusted. I would recommend staying away from this company.

It’s important to note that many of their 5-star reviews on Upwork are for small projects, which do not reflect their ability to handle larger, more complex tasks effectively.

Are there any areas for improvement or something Citrusbug Technolabs could have done differently?

Citrusbug Technolabs needs to improve their transparency and follow-through. They will tell you everything you want to hear during the initial discussions but fail to deliver on what was agreed upon. Better communication, honest project management, and delivering what was promised should be their top priorities for improvement.

Company Responses

The vendor responded on October 17, 2024.

Initially, the client was optimistic about our partnership. However, recent changes, particularly with the new project manager, have led to misunderstandings about project progress and deliverables. Claims about missed deadlines and overbilling appear to stem from shifts in client priorities rather than our execution.

The project began under a time and material model, but at the client’s request, we agreed to switch to a fixed-price model after just 1 month. This significant change was made to demonstrate our commitment to meeting the client's expectations.

Throughout the project, we maintained regular communication via Upwork, sharing daily and weekly updates, as well as conducting weekly demo calls to showcase our progress. The client has been consistently informed about the work completed.

Despite our dedication and efforts to exceed expectations, the client has chosen to discontinue our collaboration and requested a refund for the work delivered. We refused to refund the amount as we have delivered more than the decided project scope. Hence, the client has provided poor feedback with the motive to damage our reputation and affect our business.