What evidence can you share that demonstrates the impact of the engagement?
What I really liked about their team from the beginning was their understanding of technology and their ability to think of solutions for the challenges I was facing that I hadn’t already thought of. As a business owner, I know what I want the site to do, but I don’t always know what the steps should be to get there, and they were able to fill in that piece of the puzzle starting on day one.
On top of that, the quality of their work has been great. We’ve been using the application they built for us for a couple years now, and we continue to improve it and add new features, but it has more than met our requirements since it was launched. Our customers love it, and at the end of the day, that’s the only metric we really have to measure their success.
How did Citrisbug Technolabs perform from a project management standpoint?
Their process is extremely transparent, which was one of the biggest improvements from the companies that I had worked with previously. With other outsourced developers, you sometimes don’t even know if anything is working until the final day that they are supposed to deliver and may or may not. Citrisbug always hit their deadlines, which is an incredible quality as a businessperson to have in your development partner.
The team is very approachable and really go out of their way to make the process of working together enjoyable. The project manager who we work with is always on top of things. He makes sure that we are receiving the best quality work from their developers and communicates regularly through our Skype thread so that we know where we stand on every deliverable at any given time.
What did you find most impressive about them?
Honestly, their integrity puts them head and shoulders above any other development teams I’ve worked with on its own. The development process is never easy, and circumstances are always changing, but their ability to adapt and keep the focus on making my ideas into reality is extremely impressive.
They understand that the goal is always to have a product that I am happy with in the end, and no matter the process it takes to get there I am confident that they will be able to develop the game plan and implement it.
Are there any areas they could improve?
There are always things to improve on, but what matters to me is that they are willing to do whatever it takes to satisfy me as a customer and consistently improve as a team. I haven’t had any reason to question their dedication to those two things, so I don’t have any complaints overall.
Do you have any advice for potential customers?
For any customer working with a new developer, the most important thing you can do is to set clear goals and deadlines and then make sure you’re hitting those deadlines. As long as you are accomplishing realistic, small goals on a relatively short-term basis, you will eventually be successful.