Capital Numbers

BACKGROUND

Please describe your company and your position there.

I am the CEO of our company Universal Mind Mapper, who provide training and consultancy for our global clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We approached Capital Numbers to develop a Learning Management System for us from scratch using Laravel.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the vendors based on cost and independent reviews available in the internet

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting where the project scope, objectives and timelines were discussed. Subsequently, a detailed project plan was developed and shared with us. After mutual agreement, the team starting development the LMS. There have been several communications during the development between us and Capital Numbers.

The project was delivered into stages consisting into 3 phases. First phase of the project focused on development of back-end trainee registration, materials and zoom integration. Phase two focused upon exam module and feedback from trainees. Third phase was payment module involving payment gateway integration.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Technical Architect, 3 people from design team. Project manager and Technical architect were the primary point of contact. We only dealt with the above, I am sure there was a much bigger team involved in the project at the backend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Development of LMS automated our trainee registration process and saved us significant time and efforts. It also improved user experience significantly in terms of look & feel, user friendliness and speed. All of these improved our client satisfaction resulting in improved feedback from our clients.

Describe their project management style, including communication tools and timeliness.

Project management style was participative and there was good progress update from the project manager and technical architect. For communication a system called teamwork was used, which facilitated seamless communication during UAT stage of the project. The project had strict deadlines and all the deadlines were met.

What did you find most impressive or unique about this company?

The approach adopted by the company was professional and output quality was outstanding. The project team was definitely rare to find and deserved a five-star rating. To express individual gratitude, I could say the project manager Tulika was very efficient and managed the project effectively. Technical Architect Sushil Kumar was definitely outstanding and the man behind the success of the project. Not to forget the design team, Santanu, Siddhartha and Deepa form an excellent designers.

Are there any areas for improvement or something they could have done differently?

As the timelines were extremely strict for the phase 1, there were few post development issues. However, the best part of the team, where there is an issue, they are able to provide a quick turnaround and fix. Hence, we do not consider this as a key issue

BACKGROUND

Please describe your company and your position there.

I'm a member of the leadership team for a digital marketing company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

Projects include web development and graphic design.

SOLUTION

How did you select Capital Numbers and what were the deciding factors?

The vendor was vetted and we determined Capital Numbers had the technical expertise and capacity to meet the required skill set needed for our projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our organization will scope out the project and provide in detail project functionality and requirements. The site graphic design elements are defined, and the designer will create. Once approved we move forward with site development by the WordPress developer.

Our sites often need custom web pages which the developer has consistently delivered. Deliverables include WordPress sites and forms. The process is collaborative to ensure the scope of the project is clear and all required functionality is delivered.

How many people from the Capital Numbers team worked with you, and what were their positions?

Our team includes a project manager, front-end web developer, and graphic designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’ve launched multiple sites and have seen a significant traffic increase for our clients. The collaborative efforts allow us to refine and provide design elements and functionality to meet our client's needs.

Describe their project management style, including communication tools and timeliness.

We meet twice a week with the project manager, front-end web developer, and graphic designer to ensure current projects/tasks are on target and review upcoming project needs. Communication is clear and timely. Our go-to tools for ongoing communication and project management include teamwork, email, and skype.

What did you find most impressive or unique about this company?

The team includes a highly-skilled front-end developer and graphic designer. Any concerns and deadlines are prioritized. The team is professional, flexible, and easy to work with. If the given project scope is expanded, we can quickly scale up and they'll onboard a new developer.

Are there any areas for improvement or something they could have done differently?

Issues will arise from time to time, and the team is quick to respond and resolve.

BACKGROUND

Please describe your company and your position there.

I'm the managing partner of an operations consulting firm that focuses on public sector service improvements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

Our School District client found their world inverted by COVID, and faced a suite of challenges related to new health and safety reporting, monitoring and training standards that are constantly evolving. We needed to come up with an easy-to-use solution that worked with existing tool staff were already trained on, and needed to do it fast. Nothing existing on the market fit the brief very well.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online reviews, availability for the project, and the overall cost were major contributing factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to assess our needs and a second meeting where CN proposed the team structure and model they would suggest for moving forward. Then we moved into twice-weekly meetings with the team. We began design work while our backend dev ensured the Wordpress site to handle the content management was configured correctly and appropriate plugins etc supported and set up. From there we have moved through a regular cycle of design reviews and approvals and implementation.

How many people from the vendor's team worked with you, and what were their positions?

We've been working with a team of 3, 1 Sr. Wordpress developer, 1 Front-end developer, and 1 designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our client has loved the results so much that we're now looking at expanding into Phase 2 to have more of their day-to-day operations supported by our service and tools.

Describe their project management style, including communication tools and timeliness.

Teamwork is their major organizational tool. Communication has been good; regular daily updates from the time with excellent responsiveness to urgent demands. Timeliness has been excellent; development progress has been smooth and professional.

What did you find most impressive or unique about this company?

Their team puts thought into what we're trying to achieve instead of implementing the first thing we ask for.

Are there any areas for improvement or something they could have done differently?

Project launch planning was a little rough from a communications perspective while we got the team together.

BACKGROUND

Please describe your company and your position there.

I'm the Marketing Director for a large call center service. My role includes managing the various tech stacks for our company, and more obviously, the marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We hired Capital Numbers to be our frontend and backend developer for two websites, one in a themeless wordpress, another in a Jamstack react framework. My goal was to fix the CI that was bogging down development on my react site, while being able to increase the velocity at which we could design and create pages for each website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met with multiple vendors, and ultimately, Capital Numbers was the most cost effective, but their process was what sold us the most. We have an account manager who oversees all aspects of each task, and delegates each task to a person whose expertise matches the need. We loved this about the way they operate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The original scope of work included fixing our integration with a continuous integration platform that had become somehow disconnected from our git repo and the cpanel version control. After giving all of the necessary logins and materials to fix the issue, Capital Numbers and the team were able to identify the issue that caused the the disconnect and deploy a change to the workflow that reenabled us to develop and update our site.

How many people from the vendor's team worked with you, and what were their positions?

Abhijit, our project team leader, has been invaluable. He is an excellent communicator. He delegates tasks to the right developers, and each of them always get the issue fixed. Sumit mainly works on our react site. He is also a great communicator, and he works tirelessly to deploy changes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with capital numbers, we have no interest in hiring a new developer for our in house team. We plan to use Capital Numbers for all of our development needs, both current and in future endeavors.

Describe their project management style, including communication tools and timeliness.

Capital Numbers uses "Teamwork" to manage projects, communicate, deliver their work, and for accountability. They always meet deadlines, and are communicative about when they will be working on which projects.

What did you find most impressive or unique about this company?

They have the best communication from their team of any provider I've worked with. Their process is easy and collaborative, but doesn't demand much of me.

Are there any areas for improvement or something they could have done differently?

Honestly, no. I love this company.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of Lotus Events and we provide events management, production, hospitality and catering for corporate and private events in London.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We wanted to develop a new website on word press that had a special bespoke look and feel and did justice to our new logo. Capital numbers were brilliant in designing the website as per our vision and the service and communication was fantastic. Our goal of having a website that looked top end was achieved. In the pandemic when the events industry was closed, Capital numbers stood by us. Tulika Sikdar from CN has been amazing and so patient. She understood our vision and helped turn it into reality

SOLUTION

How did you select this vendor and what were the deciding factors?

Capital Numbers were fast in communicating, very customer focused. They fully understood our brief and very understanding and patient. Most of all they had the skills and the quotation was fair and reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Word Press experts.

How many people from the vendor's team worked with you, and what were their positions?

There were three people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am expecting the website to quadruple its visitors and it is also fast. And we have had an amazing feedback

Describe their project management style, including communication tools and timeliness.

Our project manager Tulika was always available via email; Google Meets and Proof Hub. She always got us to see the design and got approval before proceeding.

What did you find most impressive or unique about this company?

They are very patient and flexible. They were amazing, and they genuinely care about their customers. I will be starting a new project with them soon. They are very helpful. Even though we are based in the UK, we fully trust Capital Numbers

Are there any areas for improvement or something they could have done differently?

Not really. If we gave any feedback they acted swiftly to correct anything, which was rare.

BACKGROUND

Please describe your company and your position there.

I'm a Senior Director of Software Engineering at Linear Financial Technologies. Linear is the leading digital account origination and insights platform serving business banking and adjacent markets. Linear simplifies the borrowing and account opening experience for customers and streamlines loan and deposit origination workflows, empowering digital transformation. Embedded in the solution is a decade of insights, accompanied by the power of AI/ML technologies to enable clients to make intelligent business decisions.

An integrated credit offering also facilities lending to support “second look” programs, embedded credit, and point of sale financing. The company serves a wide range of industry verticals such as financial institutions, B2B vendors, and SMB service providers. The company’s SaaS platform offers a comprehensive suite of solutions, including:

• Linear Platform Solutions: The leading digital originations and servicing platform for credit cards, loans, and deposit accounts – delivering an omnichannel, frictionless customer experience while reducing costs for lending and depository institutions.
• Linear AI: Harnesses the power of AI/ML technologies to make intelligent business decisions and drive profitable business outcomes through use cases such as fraud detection and credit risk scoring.
• Linear Integrated Credit: Facilitates the origination of credit products to support ‘second look’ programs for customers of our clients, along with embedded credit and point of sale financing programs.
•  Linear Vendor & Supplier Solutions: SaaS platform and point of sale financing programs that power the sales capabilities of B2B and B2C suppliers and vendors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

We needed to augment our development team quickly for work on the development of our Loan Application platform

SOLUTION

How did you select this agency and what were the deciding factors?

We selected Capital Numbers after vetting almost 11 market leaders. It took us almost 3 months to do extensive market research, analyze cost, review terms and conditions, and also interview references and developers. The deciding factors were the cost, good references and the quality of developers

Describe the project in detail and walk through the stages of the project.

Currently we have 11 developers and 2 test engineers working full time for the team. This is a staff augmentation model and we consider them as part of the bigger team onsite. The developers are part of the broader SDLC process and are involved in analyzing requirements and writing code.

Describe the recruitment process in detail.

There are 2-3 rounds of interview. The initial screening is a 30 minute round by the hiring manager that focuses on communication, problem solving and analytical ability as well as overall technical knowledge. The second round is a more in depth technical round with a panel of lead developers. Sometimes, there is a third round where we provide a question to be solved by the interviewee prior to an interview.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The relationship has been successfull and we started with 3 developers and today we are close to 15. The team is planning to grow more in the coming months.

How effective was the workflow between your team and theirs?

The workflow has been smooth with team leads on both ends communicating a lot and instituting several processes to enhance code quality and delivery of projects

What did you find most impressive or unique about this company?

The most unique thing is their importance on the relationship. They are willing to work with us closely. Whether it is for hiring new people or making changes in the team or getting creative about providing incentives to the team. There were times when the CEO himself would screen resumes for us. The top management is reachable and

Are there any areas for improvement or something they could have done differently?

I don't think so. We have addressed almost all concerns that came up.

BACKGROUND

Please describe your company and your position there.

I am E-commerce manager. We sell anything within the DIY sector in the UK market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

We already had a website on Woo-commerce platform but wanted to customize the design and layout of the website as well as built new and custom features on top of it.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were very easy to talk to. Everything was very straight forward with them. No cutting corners or hidden prices. Very efficient and transparent team. Regardless of the time difference, they would respond to emails within minutes.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Prefer not to say.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were two 1 backend developer, and 1 front end developer and we also had access to a senior developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still in the process of cleaning the data on the website and getting all the products up on the website, the website is not yet published.

Describe their project management style, including communication tools and timeliness.

The communication was excellent from the team. We would receive daily updates from the developers, and we would also hold weekly team meeting to ensure we were on the right track. Any delays or change of course in the project, the team would contact us in advance to let us know.

What did you find most impressive or unique about this company?

We're impressed with their transparency and punctuality throughout the project.

Are there any areas for improvement or something they could have done differently?

Keep up the good work

BACKGROUND

Please describe your company and your position there.

I'm the owner of a platform that allows dealer to sell their cars online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

I hired Capital Numbers to create my platform. They provide UIUX, Development, QA and Project Management services.

SOLUTION

How did you select this vendor and what were the deciding factors?

I read the reviews provided on the Clutch platform.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The objective was to provide a platform that would allow auto dealers to upload their cars, including details about the car and photos. In addition there is an area that houses details about the dealership and the customers. They can access their contracts and related documents. The entire purchasing process is done online.

How many people from the vendor's team worked with you, and what were their positions?

I had a Project Manager along with a project lead and 2 developers working on my project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They've provided a very professional-looking site, though it is not yet complete at this time.

Describe their project management style, including communication tools and timeliness.

Communication tools was email and a personalized web portal. The style of the Project Manager was very accommodating. He was always on the call to ensure the information was relayed clearly and ensured I received what I requested.

What did you find most impressive or unique about this company?

The majority of their processes were smooth and our communication was frequent.

Are there any areas for improvement or something they could have done differently?

When determining what I was supposed to pay for I needed to have a clearer understanding. Also, in order to ensure deadlines are not missed, there needs to be meeting notes and set time frames for when you will meet either on a weekly or bi-weekly basis.

BACKGROUND

Please describe your company and your position there.

CEO of a Legal Publishing Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

CN was hired to develop an existing website, implement a new design, implement new features and correct functional issues on the existing site.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected the vendor based on positive reviews in FT and Deloitte tables, and call with BD manager.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

See above. It was a WordPress project, with PHP elements built in.

How many people from the vendor's team worked with you, and what were their positions?

Mostly 1 person. Others did ad hoc work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Worst Experience Ever! An 8 week website development project has been going on now for about 21 months. The development team was completely out of its depth from day 1. The site still has bugs which means I cannot (still) move to the marketing stage. I have elevated disputes to Shovan and Ani - and they simply ignore everything.

Terrible to see a CEO hide from problems like this - says it all about the internal culture. I have been involved in website development projects for 20 years and this is by far the worst performance on any project I have been on. Second to none. Unacceptable, unprofessional and excuse after excuse.

Describe their project management style, including communication tools and timeliness.

Management was terrible. I raised conerns about the team's ability in week No 2. It was clear that there was no way the project would be completed on time, and that the development team of 1 person would was far too small for a project of this type. Equally, it was clear that the deveolper (who was a nice guy to be fair) was out of his depth. Yet, management did nothing.

Over and over again, I raised complaints. Noting was done. It was clear that management did not understand the project and did not want to know. When the issue was elevated to Ani, the CEO, he was terrible. He made absolutely no effort to help matters. It was simply excuse after excuse. So long as he got paid - he didn't care. They are ignoring client complaints because you have been paid! They really have terrible customer service.

What did you find most impressive or unique about this company?

Absolutely nothing. Terrible experience.

Are there any areas for improvement or something they could have done differently?

Yes - put a proper development team on the job; and have a management team that cares about customer satisfaction. I would really avoid this company. Stop ignoring client complaints - simply because you have been paid!

BACKGROUND

Please describe your company and your position there.

I am a senior leader for a restaurant brand based out of Atlanta, GA

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers, and what were your goals?

Our website was a bit dated and many developers had worked on it because we did not have full time developers in house or outsourced dedicated to the website. Lots of bandaids and junk code and lack of functionality/features while also having lots of static code that did not scale.

Wanted to clean up prior mess, create scalable and flexible features and continue to enhance the guest experience while optimizing for SEO

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for web development partners and ran across Capital Numbers. They were highly ranked and had gotten awards from leading consulting firms that i was aware of. I looked at their work and it was impressive.

The costs were much more reasonable than on-shore teams or in-house teams. The ability to scale part time or full time resources and not be contractually obligated for long periods was a plus

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Wordpres site front end development and back end development

How many people from the vendor's team worked with you, and what were their positions?

Started with one and went as high as four people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Features and functionality developed were used internally as inputs into other projects. Franchisee community loved the responsiveness of the web dev team to create features and functionality that was needed (ex. Hiring page with job applications)

Describe their project management style, including communication tools and timeliness.

Team was fully integrated into our internal technology stack and worked as an extension of the team. Super great communication and managing expectations while delivering on time

What did you find most impressive or unique about this company?

The developer i started working with was top notch and would think of creative ways to achieve our goal and then some. He was often thinking one step ahead and designing for future scale and maintenance while also keeping the guest experience in mind and prioritizing that

Are there any areas for improvement or something they could have done differently?

not yet