Brainium Information Technologies

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of an online video streaming service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We needed to build mobile and web applications for iOS and Android.

SOLUTION

What was the scope of their involvement?

We had two separate projects with Brainium Information Technologies. They had to build everything from scratch, except the design. We initially provided everything to them; all they had to do was convert that into a workable product. They chose WordPress as the backbone of the tech stack, built it, and launched the product. Also, they supposedly offered a lifetime warranty on their work, so they’d work on technical support next.

What is the team composition?

We initially had direct contact only with the project managers. As things started to go downhill, we cut off the middleman and started working with the developers. We had two developers for each project.

How did you come to work with Brainium Information Technologies?

I found them on Upwork or a site for web developers.

How much have you invested with them?

We spent about $20,000.

What is the status of this engagement?

We worked together from May 2019–January 2021.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

They tried to work on the issues, but their effort was minimal. We had to keep pushing them to keep working, which is why our engagement was so long. However, they ignored us, so we had to keep pushing them and complain nonstop. They’d do a little bit of work, but that work would be wrong, and we’d be the ones who’d catch that.

How did Brainium Information Technologies address the challenges that arose?

In summary, they did the bare minimum. When we complained about something not working, they would tell us they would fix it because they knew they were doing the bare minimum.

Describe the impact this engagement has had on your business.

The mobile app was so bad it just had to be scrapped. We never used it. Brainium Information Technologies promised it’d take three months to do it, and it took a year to complete it. However, we had to push them constantly; they made constant errors and never tested anything. After a year of telling them it was wrong, we just gave up and never launched it.

How was project management handled?

It was terrible. We had to speak directly with the developers because the project managers didn’t do anything. We’d say something to them, and they didn’t relay the messages to the developers properly. Everything took forever because the project managers were worthless, so we cut them off and tried to work directly with the developers.

In what specific areas can they improve?

They have to improve their communication. The team wasn’t upfront, and they didn’t tell us about progress. We’d wonder what was going on with an update, and then they would reply that they had launched it two weeks ago. We’d go back and look at what they did, and it’d be wrong — this happened multiple times.

In summary, the communication was terrible. They would do things without talking to us about it, and when we looked at the work, it was completely wrong because they didn’t ask any questions.

What advice do you have for clients with similar needs to yours?

Don’t work with them; read the negative reviews. I went back and looked at the negative reviews, and they listed the same issues we had. Brainium Information Technologies seems nice and friendly, but they don’t work. You constantly have to hassle them, and the process takes so long that you eventually become the project manager.

Therefore, know that they’ll do the bare minimum if you come into this. If you want to work with them, you’ll have to be the project manager, and it should only be a small scope.

Company Responses

The vendor responded on Feb 11, 2022.

Thanks for your feedback. I understand your concern. What I didn't understand is that we finished the website 3 years back. And finished the app 1.5 years ago. Both of them are still uploaded to the server and making businesses.

You were very happy with the website/app when we developed it.

And we made so many functional enhancements after delivering the final website. The functional enhancement comes when someone gets positive feedback or is happy with the overall performance. The review of 0.5 rating doesn't imply the same! We always got genuine feedback from all we served and will expect the same in the future.

BACKGROUND

Please describe your company and your position there.

I'm a CEO of a creative agency based in San Francisco, CA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

We needed ongoing support with web development. We were looking for a trusted partner to take on some of the web dev, based on design files we provided.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for several companies online and found Brainium's offer of a ongoing dedicated developer would be the most flexible and offer consistency and responsiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goutam from Brainium supported our WordPress and Webflow development efforts for years! We couldn't have done it without him, and the work was excellent with progress made daily, clear and consistent communication.

How many resources from the vendor's team worked with you, and what were their positions?

1 FT front-end website developer was dedicated to our projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched dozens of websites, delivered on time and budget for many clients in the US. This allowed us to grow into more services like online ads and social media.

Describe their project management style, including communication tools and timeliness.

Direct daily communication with our dedicated developer, who was hands-on in our project management tool.

What did you find most impressive or unique about this company?

We couldn't have done it without him, and the work was excellent with progress made daily, clear and consistent communication. Gratitude and success to the entire team at Brainium.

Are there any areas for improvement or something they could have done differently?

On-page SEO could be applied more consistently, and SEO services could be proactively offered.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online menu directory.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We needed someone to build a custom software that’s specific to my industry.

SOLUTION

What was the scope of their involvement?

They’ve fulfilled four of their deliverables in relation to custom software development, where they mainly focused on the technical aspect of building the website. They used Node.js on the backend and React on the frontend. Moreover, I provided some documentation, requirements, as well as content for the About and Legal pages.

I’m still in process with Brainium Information Technologies, as we work towards the last stage of the projects — we’re doing some last-minute cleanups and audits.

What is the team composition?

I’m mainly in contact with the project manager and work closely with two developers.

How did you come to work with Brainium Information Technologies?

I reached out to ten different companies on Clutch and asked them to give their proposals on building the site. After reviewing all the proposals, we found that Branium was the best fit for what I needed.

How much have you invested with them?

So far, we’ve spent around $3,600.

What is the status of this engagement?

Our ongoing partnership started in February 2021. I’m going to need maintenance on my site down the line, so they’re going to be available when any issues arise.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From what I’ve noticed, they provide me with high-quality code and exceptional customer service. They really understand our needs and whenever we have questions, they would always be there to clarify.

How did Brainium Information Technologies perform from a project management standpoint?

We mainly communicate through email, Google Meet, and had a WhatsApp call with someone from their sales team at one point.

What did you find most impressive about them?

We’re impressed with their communication skills and their understanding of meeting deadlines. There will always be obstacles for any project, but because they’re able to communicate clearly every step of the way, it really helps overcome the issues that we go through. Overall, it’s been a positive experience working with Brainium.

Are there any areas they could improve?

No, because I’m satisfied with their services. They’re always on top of their game in terms of what needs to be done and improved on.

Do you have any advice for potential customers?

I would suggest reading reviews prior to hiring a company. That’s what I did when I decided to go with Brainium to build my site. I would also suggest shopping other companies before going to them, because they’re really reasonable in terms of their pricing.

BACKGROUND

Please describe your company and your position there.

I am the cofounder and CPO at SaveOr, a digital property management service for estate planning purposes

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

I hired branium to help us build our MVP so that we could come to market. We hired them to create a mobile app and website on the same server.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended to Branium from other positive reviews from people involved with the Maryland Small Business Consortium. The deciding factors were great price and strong past quality reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was a complex data-based app. We had the key deliverables of our logo, website, and mobile app for IOS and Android. The technologies that they used are react-native for the app development, and they communicated with us via basecamp and zoom. The project steps included many planning virtual meetings with the website being developed first. They sent us wireframes which we were to edit and return, they reworked them, and then we approved. They did the same for the real website, and then for the mobile apps in a few rounds. They gave us great access to achieve our product perfection and dreams.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager, Samik, was our main point of contact, and he did a fantastic job moving the product along and explaining everything to my partner and me, who are not tech or code-savvy. The team, however, consisted of a front-end and backend developer, and more.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The measurable outcomes that we have had thus far are mostly great satisfaction from F&F, as we are not going to market yet, as our business plan has us searching other routes. However, everyone that we have shown have been impressed with the quality, functionality, and design of the application.

Describe their project management style, including communication tools and timeliness.

Samik, our product manager, worked with us very often over basecamp and google meet. He was very timely in his responses and returned work to us quickly.

What did you find most impressive or unique about this company?

Most impressive was their willingness to go the extra mile to assist us and make sure our product was perfect in our eye. They were very helpful to make sure that we loved what they were creating.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything at the moment, as we had a great experience.

BACKGROUND

Introduce your business and what you do there?

I’m the CEO of CypherLive, LLC, a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

We needed their team to develop a website and a mobile application for our company.

SOLUTION

What was the scope of their involvement?

Brainium Information Technologies developed a WordPress website and an iOS- and Android-friendly mobile app based on the proposal and wireframes we provided. The mobile app served as a music-sharing platform and an avenue for individuals who wanted to share their talents in different fields. We also set up studios where individuals could practice in groups or by themselves and opened these to the public to accommodate performances. Brainium Information Technologies also integrated a payment feature that allowed users to purchase the songs from the performances they liked. The app would then automatically take 10% of the earnings and credit 90% of it to the performer.

What is the team composition?

Arpita (Project Manager) and Dave (Account Manager) were my points of contact, but several resources were working on the project.

How did you come to work with Brainium Information Technologies?

I found their team online and chose them for their affordable pricing.

How much have you invested with them?

We spent $10,000 in total.

What is the status of this engagement?

We worked together from December 2020–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Branium Information Technologies delivered excellent results at an affordable rate. Our website is set to have its go-live soon, and we're excited to achieve favorable results. They were a reliable team that gave us what we need, and I'd work with them again if I had the chance.

How did Brainium Information Technologies perform from a project management standpoint?

Brainium Information Technologies was on top of their project management game. They made sure to walk me through every step of the process and were always accommodating of my needs.

What did you find most impressive about them?

Branium Information Technologies provided high-quality deliverables and excellent customer service — they were a great offshore company to partner with.

Are there any areas they could improve?

I would've preferred it if we completed the project sooner, but the quality of their work made up for that.

Do you have any advice for potential customers?

Be patient. Branium Information Technologies is a professional and honest team — they'll always let you know whether or not they can accomplish a task for you.

BACKGROUND

Please describe your company and your position there.

I'm the Founder & CEO. We are an online travel agent for Micro-stay (less than 24 hours) hotel bookings

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

Build the website. Build the mobile app. Build the admin / super admin / extranet panel.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted down to 3 companies. After research we found them to have a variety of developers across all skill sets.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss our goals ad objectives. The team then delivered wireframes and work-flow models. They continue to enhance, update and add features and deliverables are tracked online. Our website is built in NodeJS. Our mobile app is built in ReactNative.

How many people from the vendor's team worked with you, and what were their positions?

An account manager was our main point of contact. We hired 2 full time developers and are soon looking to add a 3rd developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Built a great web & mobile app experience for the customer. API Integrations with booking channel managers.

Describe their project management style, including communication tools and timeliness.

We have daily video calls with our developers as well as fortnightly meeting with our account manager. We used Trello, Slack & Bitbucket to co-ordinate.

What did you find most impressive or unique about this company?

They have a very good team of developers & project managers who really cared about our product! They offer a competitive rate with a personal touch. Stand out in terms of overall professionalism and service. Highly recommend.

Are there any areas for improvement or something they could have done differently?

When we first connected some minor communication / coordination issues with developers however this was resolved quickly.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a marketing and advertising company. We specialize in business process automation and online e-stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

Our e-stores/marketplace was a new side of the business and we were looking for a supplier to do adaptations and customization.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our company was looking for a service provider that specializes in e-commerce solutions. Finding an effective and reliable service provider was quite challenging. Especially during lockdown and having to do business remotely via Skype, email and WhatsApp. Brainium was one of the providers that met the requirements, and we were very happy with their help even before we decided who our service provider would be. Aditi Malo (Business Development Executive) from Brainium is very knowledgeable and went out of her way to make the choice easy for us. Brainium is affordable, provides excellent service and has taken us seamlessly from concept to completion.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We briefed the team via WhatsApp and Skype and Brainium was responsible for server setup (3 sandboxes - dev, training, live). They also did adaptation to our existing marketplace/estores as well as custom development - both frontend and backend. Tasks are briefed in, and Brainium keep detailed timesheets of tasks done. It goes through a QC process before we go live.

How many people from the vendor's team worked with you, and what were their positions?

We interact with 6 people from Brainium - depending on the stage of the project and the requirements - Business Development Executive, Dedicated Developer, Account Manager, Project Manager, Server Specialist, SEO Specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Brainium assisted us in setting up a very professional marketplace and e-stores. It gives us a competitive edge.

Describe their project management style, including communication tools and timeliness.

Brainium has an open-door policy and we have a direct line of communication with any of the team members. Brainium are meeting their deadlines and we mostly communicate via Skype and email.

What did you find most impressive or unique about this company?

Even though we are two companies situated in different continents, it has never felt that we could not reach them. We operate seamlessly and love the fact that we can speak directly with our developer and brief him directly.

Are there any areas for improvement or something they could have done differently?

Each company and project is different - so it works 100% for us.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Give Thanks, and we are creating a social networking app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainium Information Technologies?

I needed to develop a prototype of my idea and concept at a cheap price, so I hired Brainium.

SOLUTION

What was the scope of their involvement?

Brainium developed a basic gratitude app for Android and iOS. It allows users to provide and receive instant feedback. For instance, if a person who is buying coffee, dining in a restaurant, or staying at a hotel notices that the staff are working very well, that person can send gratitude to the workers through the app to say well done. The app encourages the user to give feedback about what they felt at that very moment and instantly express their thanks.

Brainium also integrated a proximity feature in the app which only allows users to send feedback to a worker if the recipient is within 10–15 meters. This ensures that the compliment is genuine and that the user has actually witnessed or experienced the service of the staff members. They also gave me some insight into how we would make the technology work with Bluetooth.

We’re now working on the next stage of development, which will involve building an in-app function for sending tips and vouchers.

What is the team composition?

I have one main contact from Brainium. I would occasionally get in touch with the manager as well. 

How did you come to work with Brainium Information Technologies?

I chose to work with Brainium because they were very professional and willing to create the platform that I wanted at an affordable price. Even though I wanted to develop an entirely unique concept, they had the right knowledge and approach that ultimately swayed my decision to work with them

How much have you invested with them?

I’ve spent around $3,200.

What is the status of this engagement?

Our partnership started in June 2020 and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m quite happy with what I’ve gotten. I’m not really a tech person but Brainium has helped me create an affordable product that I could share with other businesses. They’ve even educated me a little bit about the process. I’ve learned a lot as we progressed through the project.

I initially thought that we would complete the project in 3–6 months, but I became so busy with work that I couldn’t check on anything unless it was my day off. Still, we kept in touch, and I was still cool with the fact that we took more time than expected. It’s allowed me to get a better understanding of things and has given me time to read about the tech industry and app development. 

How did Brainium Information Technologies perform from a project management standpoint?

Even though they are based in India and I am in the UK, they’re quite good at responding as quickly as possible. It’s sometimes difficult to understand their accents over the phone, but overall, the communication has been pretty okay. 

We reach each other via email or WhatsApp. The manager also sometimes calls in just to see how things are going.

What did you find most impressive about them?

I’m impressed that they’re able to find workarounds for certain situations. They’ve been very patient with me since I couldn’t understand technical jargon and have been working full-time. We’ve managed to slowly understand each other and get things going. I think it has all worked out well 

Are there any areas they could improve?

A video call to go through the project in more detail would be good. Especially now that I have more understanding, talking would be important in getting across what I want. Some things can get lost in translation or can be difficult to describe through email. A one-on-one video chat, however, would be much easier.

Do you have any advice for potential customers?

Brainium is willing to take on the challenge of building something that has never been done before. Even if you're not a technically knowledgeable person, as long as you know what you want, they will work with you to get it done.

BACKGROUND

Please describe your company and your position there.

I am the director of the company. We serve the IT consultancy to our esteemed clients across globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies, and what were your goals?

We needed one mobile app for one of the inhouse work. Which could help us to manage our client's requirements and mange the client profiles. One of the main and much needed requirement in app development is the User Interface.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had earlier worked with lot of small projects , they way they delivered us the one of the deciding factor for this large project. Earlier communications were too good and we really impressed with this vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Work was mainly in backend which manages all the user flow based on our requirements. Major key deliverables are project plan, Risk assessment , signoff document along with the performance and complete NFR documents. Major technologies used are java/spring framework in backend with PostgresSQL and Rich UI technologies used are Angular and ReactJS.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager along with 1 architect and 3 dev and 1 QA assigned to us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were really happy with the project deliverables all the discussed documents well exchanged by the vendor. Really appreciate the way they had delivered the project along with all user manuals and other knowledge transfer required. We totally gained in working hours which we spent earlier for the same work which we now doing with this APP.

Describe their project management style, including communication tools and timeliness.

We majorly used the emails , phone calls and coloration tools to exchange any such kind of communications along with the timeliness of the tasks.

What did you find most impressive or unique about this company?

They were expertise in the UX , they way they design the image and convert it into the UI is totally amazing.

Are there any areas for improvement or something they could have done differently?

From our side its very tough to pin point any improvement area or something like that but yes as per some suggestion i would like to tell them that need to increase the presence of the company in terms of more offices in major cities. So that clients like us could get more physical interactions too.

BACKGROUND

Please describe your company and your position there.

Our company is an engineering company and supplier of projects for the food industry, especially in the field of pasteurization and sterilization of foods. I am the founder and actual managing director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainium Information Technologies?

We wanted to develop a mobile app to give our customers a faster way to reply to standard questions on food sterilization. So far there are no other apps of this type in our industry, so we had a real green field project. As we never developed an app, the challenge was double as we needed to make an app and get used to the development environment. But Branium has a very professional team to help step by step.

What were your goals for this project?

The main goal was to have a simple app, which can give you information on your energy consumption and on the other hand provides us the possibility to have an extra tool to be on the radar of our customers.

SOLUTION

How did you select Brainium Information Technologies?

We did a research of many companies in India. In fact our first target was to work directly with India and not through some company who then anyway outsource it in India. We wanted to go to the source. After a pre-selection based on internet information and review we asked quotations to a couple of companies. Branium gave the best feeling as they communicated fast, organized and professional in this stage. Also Branium was ready to agree on a fixed fee for a fixed scope of work. Much better then uncontrolable hour rates on long distance.

Describe the project in detail.

The app in real is a first main screen where you have various choices. You can either calculate a sterilization value. In real this is not a real calculation, there you set a number of conditions which give you an result for your process. Another choice gives you the possiblity to estimate your energy consumptions. So by giving in your real information on your situation, the system then calculates your consumption. The other choice is to download our brochure or to get in touch with us over the app.

What was the team composition?

From our side it was myself and the marketing manager involved in the first stage, in the last stage also the sales team was on the team to give their feedback and request for eventual modifications. Branium executed this till the final last drop we asked for them. Free of charge ! No games, no hidden items, all transparent and professional. From Branium, after the sales stage we had a fixed contact person who introduced the right persons at the right moment, but we always remained to have the contact person all the way.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

What we can share is that our app is downloaded really Worldwide. We are amazed from which areas we see downloads, really, we did not expect that. It means we become known in a much more far reaching area which results in inquiries for our projects. Inquiries we would never have without our app.

How effective was the workflow between your team and theirs?

Very efficient. What more can I say. The Branium team was available day and night and items went forward fast.

What did you find most impressive about this company?

The speed of communication and quality of the work. What also is impressive is the availability of the staff whenever you need them. Ah and the fact they finish till it is really finished.

Are there any areas for improvement?

For us all was totally fine.